Total 22 job vacancies by AccorHotel

As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties will include;

• Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
• Utilization of Opera software, ensuring accuracy in use and a range of reports are produced to meet operational needs.
• Supervision of lobby services (including Concierge and lobby table service), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
• Openly communicate with staff, ensuring regular training and feedback is provided.

Are you an early riser who loves the buzz of a bustling breakfast service we want you!!!!!
Do you believe the perfect morning begins with the best breakfast, whether it’s perfectly poached eggs, the creamiest latte, or that breakfast platter guests dream about? If you're someone who thrives in the morning rush and has a knack for turning every breakfast into a memorable moment, we want YOU as our Breakfast Restaurant Manager!

Here at Sofitel Noosa Pacific Resort, you won’t just be managing a team—you’ll be leading a high-energy, passionate group that transforms each morning into an experience our guests can’t wait to wake up to. From serving flawless à la carte breakfasts to remembering the exact way our regulars take their coffee, you’ll create moments that our guests will remember long after their stay. You’ll take pride in crafting the perfect cappuccino, delivering a delicious meal, and making sure every guest feels like they’re starting their day with a little extra touch of luxury.

What you’ll be doing:

Delivering exceptional service: You’ll create unforgettable experiences for every guest, ensuring they feel at home from the moment they walk in and enjoy seamless, professional food & beverage service.
Creating lasting connections: Get to know our VIPs and regulars on a personal level—remembering their names, their favourite coffees, and how they like their eggs. You’ll build those meaningful relationships that make every guest feel valued.
Leading a rockstar team: Recruit, inspire, and mentor our amazing breakfast team. You’ll empower them to deliver top-notch service every day and help them grow in their roles.
Making an impact on guest satisfaction: You’ll be constantly looking for ways to improve our service, using guest feedback to innovate and deliver even more extraordinary moments.
Being a Heartist ambassador: You’ll actively promote the best of Sofitel Noosa, ensuring guests know about all the amazing things we have to offer—whether it's a special promotion or a hidden gem on the resort grounds.
Innovating together: Collaborate with our kitchen and marketing teams to brainstorm creative ways to elevate our breakfast offerings and keep our service fresh, exciting, and one step ahead.

Our porters are both the first and last person our guests encounter at our resort, and you will pay an integral role in ensuring every guest receives the warmest of welcomes, and leaves feeling valued.

Your duties will include:

• Welcome and farewell our guests in a genuine manner, and attend to their needs throughout their stay
• Assist with handling of luggage, delivering to rooms, and storing as required.
• Arrange transportation and tours for guests, providing accurate directions and sharing your knowledge of the local area.
• Control parking of cars in the car park, assisting with valet parking as required.
• Ensure all daily checklists are completed and handovers thorough.
• Keep up to date information for all hotel services, promotions, outlet opening times and ensure you are familiar with local events.
• Keep up to date information for places to see, go and dine in the local area of Noosa.
• Ensure fast, effective and friendly service is provided to internal and external guests at all times.

This role assists in maintaining the building, plant, equipment, fixtures and fittings within our luxury 5* resort. Your role is to protect the asset and ensure it remains a functional, pleasant and safe environment for all guests, visitors and team members.

You will:

• Carry out maintenance requirements and follow up as scheduled by the Hotels’ Property Management System (PMS).
• Ensure all equipment is maintained, used and stored correctly.
• Assist in keeping up to date records on the repair and maintenance of plant and equipment.
• Liaise with relevant teams regarding all work in guest rooms and public areas to ensure out of order areas of the Hotel are brought back into use as soon as possible.
• Report back on the completion, or delay, of any task that is guest related.
• Plan and prioritise jobs to ensure deadlines are met and emergencies are handled appropriately.
• Ensure the workshop is maintained in a safe and clean working condition.
• Perform duties on a shift roster basis as required.
• Ensuring safe manual handling techniques and work habits are practiced.

As Assistant Manager, you will oversee the daily operation of the Front Office and Concierge teams, whilst also supporting the Guest Experience, Reservations and Night Audit functions. Your duties will include;

• Effective supervision of all guest arrivals and departures; ensuring guest service standards are maintained throughout the guest's stay.
• Utilization of Opera software, ensuring accuracy in use and a range of reports are produced to meet operational needs.
• Supervision of lobby services (including Concierge and lobby table service), ensuring guest arrivals and departures are as efficient as possible.
• Regular liaison with Engineering and Housekeeping departments, ensuring requests are completed quickly, focusing on guest needs as a priority.
• Promote and ensure strong communication of ALL (Accor Live Limitless) as a key loyalty benefits program.
• Ensure public areas are clean and well presented with regular monitoring.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximizing of yield.
• Assume responsibilities as Chief Fire Warden, and primary First Aid officer as required.
• Openly communicate with staff, ensuring regular training and feedback is provided.

If communication is your strength, we want to hear from you! This role is responsible for responding to incoming reservations. You will help ensure strong conversion of reservations enquiries and maximum average room rate at all times. In explaining our resort facilities, you will maximize sales opportunities; and at all times monitor quality of reservations, statistical information provided and inter-departmental communications.

Immediate start available - we have full-time and part-time opportunities!

You will:

• Promptly answer all requests for reservations and record them accurately.
• Maintain strong communication with other resort departments.
• Promote up selling of resort services and upgraded room categories.
• Assist fellow ambassadors where necessary.

The position is responsible for assisting the Executive Chef, Sous Chef and Chef De Partie with daily operational aspects of the Kitchen and related outlets. Working as part of the Kitchen team this position involves preparation and cooking of meals, operating commercial cooking equipment such as mixers, steamers, fryers, ovens and stoves and ensuring a clean and safe work environment is maintained.

An immediate start is available - we have casual and part-time positions available.

You will:

• Assist with food preparation for breakfast, lunch, dinner, room service, functions and buffet service. 
• Maintain a clean and hygienic work environment whilst ensuring a product of high quality and presentation standards. 
• Prepare and ensure availability of mis en place as required.
• Ensure strict stock rotation and minimum wastage.  
• Keep all working areas clean and tidy.  

The position is responsible for assisting the kitchen team in ensuring that all kitchen areas are kept clean and tidy at all times and to ensure that all F&B outlets are provided with clean and sanitised operating equipment.

Immediate start available - Casual or Part-time employment is available.

You will:

• Action cleaning duties within the kitchen, food preparation areas and scullery.
• Maintain cleanliness of pantry, fridges and freezers.
• Assist in the preparation of food as directed by our senior chefs.
• Maintain cleanliness and rotation of stock in pantry, fridge and freezers.
• Assist with the receiving and storing of stock.
• Ensure all kitchens are kept clean and tidy.

The position is responsible for the operation of the pastry kitchen; ensuring that food standards, preparation, ordering, presentation and cooking techniques are carried out according to established recipes and standards.

You will: 

• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.

The VIP Services Executive assists with managing VIP & Loyalty guests, ensuring and providing flawless, upscale, professional and high class guest service experiences whilst responding to guests needs and anticipating their unstated ones.

This role supports the VIP Services Team Leader, by performing administrative duties including;

• Tracking and coordinating guest check-in,
• Assisting with VIP & Loyalty reservations, and
• Updating guest profiles with key information about their preferences and purpose of their stay.

It is essential to develop and manage strong working relationship with all departments to support and coordinate daily operations, achieve business outcomes, and to expedite the resolution of any guest complaints that may arise. The VIP Services Executive is responsible for the flow of communication relating to VIP guest activity and movements, special requirements and amenities. 

The position is responsible for the professional and cost effective running of the housekeeping department achieving high standards of cleanliness for guest rooms, public areas and back of house areas within the hotel.

You will:

• Oversee the cleaning of guestrooms and public areas ensuring standards of cleanliness and guest comfort are maintained in line with brand guidelines.
• Develop and implement Housekeeping systems and procedures.
• Ensure that room cleaning productivity is monitored closely and maintained at the level set by the General Manager.
• Establish performance targets for productivity and expenditure ensuring that the department achieves these targets.
• Respond to guest feedback and enquiries in an efficient and professional manner.
• Lead the Housekeeping team, providing regular feedback on performance and standards. Recruit and onboard new team members effectively.
• Work closely with all operational departments, supporting a culture of positive collaboration across the resort.

The key responsibilities of the Chef De Partie are

• Supervision of kitchen in the absence of the Executive and Sous Chefs.  Delegate duties and responsibilities to kitchen employees to ensure service demands are met.
• Lead team members by setting a positive example. 
• Assist Executive Chef with menu preparation and ensuring adequate supplies are available for expected service.
• Liaise with Restaurant team members regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain excellent presentation standards and cost control for all food and beverage outlets.
• Ensure strict stock rotation and minimum wastage.  Have stock control procedures implemented and maintained.
• Works with and co-ordinates the work of apprentices in the preparation and production of food as required.
• Prepares and ensures availability of mis en place as required.
• Keep all working areas clean and tidy. 
• Ensure all equipment is maintained, serviced and cleaned.
• Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times.  Rosters to be authorised by appropriate department head. 
• Report any problems to the Executive Chef / Sous Chef.

The other critical responsibilities are

• Ensure proper safety and sanitation of all kitchen facilities and equipment.
• Safe work practices in a hazardous environment.
• Supervision of apprentices and other kitchen colleagues.
• HACCP / Food safety /WHS and quality assurance.
• The manual and physical aspects of the role which include but are not limited to: constant standing, walking, lifting, carrying, pushing and pulling.

This is your chance to bring your skills and enthusiasm and work within a team with global experience and French flair.

Are you ready to unleash your creativity and catapult a leading luxury resort into the limelight? At Sofitel Noosa Pacific Resort, you’re not just part of our team—you're a key player in shaping an extraordinary experience that starts the moment someone hears our name. This role is your canvas, and your vision will inspire guests to make our resort their go-to haven for luxury stays, gourmet adventures, and unforgettable events.

As our Marketing Manager, you will champion the Sofitel Spirit by:

• Launch vibrant marketing campaigns that paint our resort as the ultimate destination, encouraging guests to live their most memorable moments with us—from sunlit brunches to starlit celebrations, serene spa days, and 'Instagrammable' moments around every corner. Create visual and experiential content that invites shares and likes, making our resort a must-post destination.
• Using your flair for storytelling to create engaging narratives that resonate deeply with our audience, turning every experience and communication into an invitation to indulge and enjoy.
• Liaising with the global brand team to ensure that all content is current, consistent, and aligns with brand standards across all channels. Facilitate the adaptation of global marketing strategies to local contexts while maintaining brand integrity.
• Working with our agencies to ensure consistency of message, channel and strategy by managing and overseeing the hotel's online presence, including websites, social media platforms, and email marketing channels, ensuring content is fresh, engaging, and reflective of the luxury brand.
• Taking the lead on marketing the hotel’s food and beverage offerings. Develop and execute promotional strategies that highlight the uniqueness of the hotel’s culinary experiences, special events, and seasonal menus to drive patronage and revenue.
• Bringing a creative vision to all marketing materials and campaigns. Oversee the design and production of visual and written content, ensuring it meets the high standards expected by luxury guests. Foster a culture of creativity and innovation within the marketing team.
• Embracing the elegance and excellence of the Sofitel brand, bringing it to life in every campaign, post, and promotion, including our spa.

The Director of Marketing is responsible for enhancing and maximising the profile of Sofitel Noosa Pacific Resort and its various outlets. We are looking for someone with experience in:

• Strategic Leadership: Develop and implement comprehensive marketing strategies that align with the hotel's luxury branding and business goals. Lead cross-functional teams to enhance the hotel's market presence and revenue generation.
• Digital Marketing Expertise: Spearhead digital marketing initiatives across various platforms, including social media, email marketing, SEO/SEM, and the hotel’s various websites. Focus on leveraging digital tools to enhance guest engagement and retention and on-going reporting.  A test and learn mindset is preferable.
• Brand Management: Uphold and elevate the hotel’s luxury brand identity across all marketing channels, ensuring consistency and high standards in all communications and promotional materials.
• Market Analysis: Continuously monitor market trends and competitor strategies to adapt and refine marketing tactics. Utilise data analytics to measure the effectiveness of marketing campaigns and make data-driven decisions.
• Customer Relationship Management: Oversee the development and enhancement of CRM systems and strategies, across our various outlets, to better understand guest needs and preferences, aiming to personalize experiences and increase guest loyalty.
• Budget Management: Manage the marketing budget efficiently, ensuring optimal allocation of resources across digital and traditional channels for maximum return on investment.
• Team Development: Build, mentor, and lead a marketing team that is proactive and innovative. Foster a culture of continuous learning and improvement within the team.
• Partnership and Collaboration: Establish and maintain productive relationships with external partners, including digital marketing agencies, media outlets, and technology providers, to ensure the hotel remains at the forefront of marketing innovations.
• Content Creation: Oversee the creation of compelling and high-quality content that reflects the luxury and uniqueness of the hotel experience, tailored for specific platforms and target audiences.
• Event Marketing: Leverage significant hotel events and partnerships to create buzz and drive bookings, coordinating with sales teams to maximize exposure and revenue opportunities.
• Hands-On Involvement: Actively engage in day-to-day marketing activities and campaign execution, demonstrating a hands-on approach to managing digital platforms and direct marketing efforts. Ensure personal involvement in critical projects to guide the team towards achieving excellence and innovation in all marketing endeavors.
• Interdepartmental Collaboration: Work closely with other hotel departments, such as Sales, F&B and Guest Experience, to ensure a seamless flow of communications and to capitalise on cross-functional revenue opportunities. Facilitate regular meetings and collaborative projects to align strategies and enhance the overall effectiveness of marketing efforts across the hotel.

This position is responsible for assisting in the management of all Recruitment, Talent, Training and Development activities at Sofitel Noosa Pacific Resort. With a diverse group of 300 employees, this integral role is involved in:

• Oversee frontline recruitment, ensuring requisitions are completed.
• Prepare and distribute employee documentation with accuracy and efficiency.
• Support employee development by prompting and tracking performance reviews, training attendance and coordinating exit interviews.
• Ensure individual team member files are maintained and regularly updated, tracking data for accuracy and reporting purposes.
• Build communication strategy to ensure culture and engagement message is well received throughout the hotels and wider community.
• Coordinate with the business to retain, develop and motivate people to achieve their fullest potential.
• Ensure that the onboarding experience is prioritized and contributes to driving retention.

This position is offered on a fixed-term contract to January 2025 for parental-leave cover.

Working amongst a fun and dynamic team, you will work with the Housekeeping Management team to support the Turndown team to meet their goals.

Some of the responsibilities include:

• Conduct daily briefings with turndown housekeepers at floor level
• Manage and supervise all tasks of their team
• Conduct regular room checks to ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Attend to reports on damage or malfunction in hotel rooms
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance
• Actively support the housekeeping team with room cleans during peak periods 

You will:

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

We are seeking a passionate and driven Chef de Partie, capable of delivering exceptional quality dishes for multiple outlets whilst working together with our service teams.

Responsibilities will include:

• Assist Executive Chef with menu preparation
• Ensuring adequate supplies are available for expected service;
• Cooking for a la carte, buffet, room service and functions;
• Assist other sections if they require help;
• Maintain a clean and hygienic work environment;
• Ordering and stock control
• Providing leadership to kitchen team by setting a positive example
• Support budgets and forecasts with food and food wastage.

As one of the first points of contact for our guests, our exceptional team of Guest Service and Reservation Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service. 

Duties & Responsibilities: 

These are active front of house positions involving:

• Providing a high level of customer service 
• Recognising and welcoming regular guests 
• Providing a personalised service and experience for our guests 
• Perform accurate and efficient guest check-in and check- out
• Update and maintain accurate guest details
• Assist with reservation inquiries
• Effectively liaise with other departments to ensure required tasks are completed
• Maintain good communication and work relationships in all hotel areas

You will be required to regularly refresh yourself with the Hotel’s facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.

This position will require availability for morning, evening shifts and weekends. We are looking for someone with a "can-do" attitude who is friendly and outgoing. 

We are pursuing an Assistant Restaurant Manager for the Noosa Beach House Restaurant;  located at Sofitel Noosa Pacific Resort, one of Australia’s leading five star resorts; and located in the heart of Hastings Street. Your primary focus will be on providing exceptional customer service, ensuring a luxurious dining experience, and managing the restaurant team to deliver outstanding results. You will be tasked with maintaining high standards of food quality, service, and ambiance, while also driving revenue and profitability. In addition, this will include any administrational tasks required to achieve and maintain the above-mentioned standards and guest experience.

You will be:

• A hands-on leader who drives guest experiences and relationships;
• Have a passion for food and beverage, with sound knowledge of wines and local food influences;
• Collaborate with the Restaurant Manager to create innovative concepts for special events and promotional activities;
• Highly organised, you will ensure that we have an efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards;
• Aware of financial metrics and capable of driving & maintaining revenue whilst managing costs and payroll.

Working amongst a fun and dynamic team, you will work with the Housekeeping Management team to support the Turndown team to meet their goals.

Some of the responsibilities include:

• Conduct daily briefings with turndown housekeepers at floor level.
• Manage and supervise all tasks of their team
• Conduct regular room checks to ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to standards and procedures set
• Attend to reports on damage or malfunction in hotel rooms
• Record room status in allocated section accurately
• Assist Executive Housekeeper in assessing team members’ attendance and performance
• Actively support the housekeeping team with room cleans during peak periods 

Other Responsibilities:

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

As one of the first points of contact for our guests, our exceptional team of Guest Experience Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service. 

You will be required to regularly refresh yourself with the Hotel’s facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.

This position will require availability for morning, evening shifts and weekends. We are looking for someone with a "can-do" attitude who is friendly and outgoing. 

Duties & Responsibilities: 

• Providing a high level of customer service 
• Recognising and welcoming regular guests 
• Providing a personalised service and experience for our guests 
• Update and maintain accurate guest details
• Assist with reservation inquiries
• Effectively liaise with other departments to ensure required tasks are completed
• Maintain good communication and work relationships in all hotel areas
• Daily liaison and welcoming guests into the VIP lounge, checking in, building profiles for our guests
• Proactively respond to guest priorities and requests
• Enhancing and building the Guest Experience department in conjunction with the Guest Experience Manager
• Update operational departments daily with WIP movements and special requirements for our VIP and Loyalty members
• Assisting the Guest Experience Manager with team projects

Maintaining strong relationships with all departments is essential in this role, updating them daily with VIP movements and special requirements to ensure all needs/ requirements are met. You will be a strong point of contact for our guests during their stay as the relationships you build will create bond with our guests that they will not find anywhere else. 

We are seeking a passionate and driven Chef de Partie, capable of delivering exceptional quality dishes for multiple outlets whilst working together with our service teams.

Responsibilities will include:

• Assist Executive Chef with menu preparation
• Ensuring adequate supplies are available for expected service;
• Cooking for a la carte, buffet, room service and functions;
• Assist other sections if they require help;
• Maintain a clean and hygienic work environment;
• Ordering and stock control
• Providing leadership to kitchen team by setting a positive example
• Support budgets and forecasts with food and food wastage