As one of the first points of contact for our guests, our exceptional team of Guest Experience Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.
You will be required to regularly refresh yourself with the Hotel’s facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.
This position will require availability for morning, evening shifts and weekends. We are looking for someone with a "can-do" attitude who is friendly and outgoing.
Duties & Responsibilities:
- Providing a high level of customer service
- Recognising and welcoming regular guests
- Providing a personalised service and experience for our guests
- Update and maintain accurate guest details
- Assist with reservation inquiries
- Effectively liaise with other departments to ensure required tasks are completed
- Maintain good communication and work relationships in all hotel areas
- Daily liaison and welcoming guests into the VIP lounge, checking in, building profiles for our guests
- Proactively respond to guest priorities and requests
- Enhancing and building the Guest Experience department in conjunction with the Guest Experience Manager
- Update operational departments daily with WIP movements and special requirements for our VIP and Loyalty members
- Assisting the Guest Experience Manager with team projects
Maintaining strong relationships with all departments is essential in this role, updating them daily with VIP movements and special requirements to ensure all needs/ requirements are met. You will be a strong point of contact for our guests during their stay as the relationships you build will create bond with our guests that they will not find anywhere else.
