Total 13 supp advisor job vacancies in Transportation / Logistics category in qld regional rockhampton gladstone central highlands

About Us:

Pickerings Automotive Group Townsville is a member of the Pickering's Group of Companies with a wide representation throughout Queensland and the Northern Territory where we are one of the largest privately-owned Automotive dealerships in Queensland.

We are a member of the Pickerings Group of Companies with a wide representation throughout Regional Queensland and Northern Territory, it is no accident that the Pickerings Group is ranked in the top 20 private companies in Queensland and is one of the top 4 private Automotive groups in the Nation.

What's on offer:

This is your chance to join the growing Service Department as an automotive professional and Customer Service Advisor. Excel to new heights and develop your career in a structured, fast-paced and supportive environment. Also, gain the opportunity to work with a diverse range of brands to further enhance your automotive expertise in a highly professional dealership.

• Reporting to the Service Manager
• Experienced in Customer Service
• The position is full-time
• City location
• A salary + OTE
• Uncapped Bonus Structure
• Working hours will be Monday to Friday 7:30am to 5:30pm
• Service Advisor Training and Development Pathway

Position Criteria:
Ideally coming from an Automotive Service Advisor background, you will be highly motivated and with excellent interpersonal skills you will enjoy going the extra mile for your customers. You will be a problem solver who sees opportunities and tasks in an innovative fashion, and can make the complex seem simple. Working under pressure will be something you thrive on with your time management and prioritisation skills being at an advanced level.

Responsibilities will include:

• Providing outstanding customer service by being the point of contact between the customer and the workshop
• Coordinating the customer service bookings, car pick up, cleaning and delivery time
• Accurately record data such as time, expenses and materials
• Liaising with the customer on estimated completion times, updates and follow up required
• Discussing service and product improvements for our customers.
• Confidently and accurately communicating to the customer around their vehicle

Specific Skills required:

• Extensive experience in a Service Advisor role within the automotive industry (desirable)
• Experience in a fast-paced customer service background with outstanding customer experience results
• Strong automotive technical understanding (desirable)
• Ability to work in a high-pressure environment, remaining upbeat and positive
• Superior time management skills and a commitment to meeting objectives
• Passion for what you do and a desire to succeed
• Open Drivers Licence with clean licence history

Staff Benefits:

We have a number of additional benefits for our staff including:
• Fantastic health & wellbeing programs
• Gym and health hub memberships
• Social calendar and events
• Access to major discounts at thousands of retailers through our employee benefits gallery.

Salary $70,000 - $80,000 + super + commission

About Us:

Townsville Auto Group represents 5 new vehicle manufacturers. We are a member of the Pickering's Group of Companies with a wide representation throughout Queensland and the Northern Territory where we are one of the largest privately-owned Automotive dealerships in Queensland.

What's on offer:

This is your chance to join the growing Service Department as an automotive professional and Customer Service Advisor. Excel to new heights and develop your career in a structured, fast-paced and supportive environment. Also, gain the opportunity to work with a diverse range of brands to further enhance your automotive expertise in a highly professional dealership.

• Reporting to the Service Manager
• Experienced in Customer Service
• The position is full-time
• City location
• A salary + OTE
• Uncapped Bonus Structure
• Working hours will be Monday to Friday 7:30am to 5:30pm
• Service Advisor Training and Development Pathway

Position Criteria:
Ideally coming from an Automotive Service Advisor background, you will be highly motivated and with excellent interpersonal skills you will enjoy going the extra mile for your customers. You will be a problem solver who sees opportunities and tasks in an innovative fashion, and can make the complex seem simple. Working under pressure will be something you thrive on with your time management and prioritisation skills being at an advanced level.

Responsibilities will include:

• Providing outstanding customer service by being the point of contact between the customer and the workshop
• Coordinating the customer service bookings, car pick up, cleaning and delivery time
• Accurately record data such as time, expenses and materials
• Liaising with the customer on estimated completion times, updates and follow up required
• Discussing service and product improvements for our customers.
• Confidently and accurately communicating to the customer around their vehicle

Specific Skills required:

• Extensive experience in a Service Advisor role within the automotive industry (desirable)
• Experience in a fast-paced customer service background with outstanding customer experience results
• Strong automotive technical understanding (desirable)
• Ability to work in a high-pressure environment, remaining upbeat and positive
• Superior time management skills and a commitment to meeting objectives
• Passion for what you do and a desire to succeed
• Open Drivers Licence with clean licence history

Staff Benefits:

We have a number of additional benefits for our staff including:
• Fantastic health & wellbeing programs
• Gym and health hub memberships
• Social calendar and events
• Access to major discounts at thousands of retailers through our employee benefits gallery.

Salary $70,000 - $80,000 + super + commission

Automotive Customer Service Advisor

We are seeking an energetic and well-organised Automotive Customer Service Advisor to join the team at Bundaberg Motor Group. Working within a friendly team environment you will be responsible for frontline customer service and sales, customer management, general administration, and office duties.

To be successful in this autonomous role you will be naturally well-organised, highly motivated, with attention to detail and interpersonal skills. You will have previous customer service and administration experience, with the ability to prioritise and communicate openly and effectively within a dynamic team.

Position Overview: As a Customer Service Advisor, you will play a crucial role in providing top-notch service to our valued customers. You will be the bridge between our customers and our expert service technicians, ensuring a seamless and satisfying experience for all.

Responsibilities:
• Greet customers warmly and professionally.
• Listen to customer concerns and vehicle issues with empathy and attention to detail.
• Be able to show empathy and compassion as required
• Schedule service appointments and coordinate vehicle repairs efficiently.
• Provide accurate estimates and explanations of necessary services and repairs.
• Communicate effectively with customers regarding service progress and updates.
• Handle customer inquiries and resolve issues promptly and courteously.
• Ensure that the service department operates smoothly and efficiently.
• Collaborate with service technicians and parts department to ensure timely completion of repairs.
• Maintain accurate records and documentation.
• Uphold our commitment to excellent customer service and satisfaction.

Qualifications:
• Proven experience as a Customer Service Advisor in the automotive industry or Customer Service role in a high volume field .
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Knowledge or ability to quickly acquire knowledge of automotive systems and repair procedures.
• Proficient with computer software and service management systems.
• Team player with a positive attitude and problem-solving skills.
Salary $70,000 - $75,000

The Systems Unit is responsible for the support of a number of SAP modules of TMR's SAP solution. These include: ? Sales & Distribution(S&D),  ? Project Systems (PS),  ? Plant Maintenance (PM),  ? Flexible Real Estate (RE-FX) & ? Cross Application Time sheeting (CATS).  The Team is also responsible for the support of TMR's SAP Cloud solutions including: ? Ariba,  ? Fieldglass,  ? SAP Analytics Cloud (SAC),  ? Datasphere,  ? Business Technology Platform (BTP) ? WorkZone. Some of your responsibilities will include: ? Provide advice and support to processes owners regarding technical issues and recommend technical enhancements where necessary. ? Lead and conduct substantial research, analysis and review of complex business and technical issues, proposals, submissions and other material to ensure that all issues and impacts are identified, analysed and considered. ? Lead and facilitate communication with the internal and external stakeholders related to ongoing operational business improvement and
... Click here to view more detail / apply for Principal Advisor (Technical), Transport and Main Roads

As an Advisor (Client Services), you will play a crucial role in providing functional support, assisting with solution enhancements, and driving user engagement to maximize the value of these platforms. Key Responsibilities:? Provide timely and effective functional support to SAP Ariba and SAP Fieldglass users, including managing inquiries, troubleshooting issues, and providing solutions or workarounds.? Maintain a knowledge base of common issues, solutions, and best practices, and develop user-friendly documentation, guides, and tutorials.? Collaborate with cross-functional teams to address complex issues and suggest system improvements.? Assist in configuring the SAP Ariba and SAP Fieldglass platform to align with specific requirements, ensuring data integrity and compliance.? Test new features, updates, and fixes before deployment, and validate changes to ensure they function as expected.? Monitor and track the progress of support tickets, ensuring timely resolution, and assist in the analysis of user-reported issues to identify root causes and appropriate solutions.? Contribute towards the support and training of? Click here to view more detail / apply for Advisor (Client Services), Transport and Main Roads

Key responsibilitiesAccountabilities include your ability to:• Develop and deliver integrated strategies for branch communication and community engagement activities within an overarching department-wide strategy.• Provide high level program management and team leadership to deliver high quality outcomes and customer service, within required deadlines in a dynamic work environment.• Provide strategic advice and expertise on communication strategies, engagement strategies and issues management to improve relationships with key stakeholders (internal and external).• Work with the department's Communication Services Team and Media Unit to help provide advice to the Minister's, Director-General's, Deputy Director-General's and General Manager's offices, including identifying opportunities and preparing communication materials.• Review and provide input into communication material, executive correspondence, and consultation plans for major and/or sensitive matters such as planning studies, construction and projects, to help identify issues and risks. Applications may remain current for 12 months. Job Ad Reference: QLD/556078/24 Closing Date: Thursday, 18 April 2024

Click here to view more detail / apply for Principal Advisor (Stakeholder Engagement), Transport and Main Roads

The primary focus of this role is to provide proactive and timely administrative support to both the Executive Director and Manager. You will play a key role in ensuring timely responses to government business requirements and operate within a highly professional team. You will also be required to work across the Governance, Freight and Partnerships team to provide business administrative support and coordination to ensure the effective delivery of priorities and workload. Some of your responsibilities will include: Provide comprehensive support to the Executive Director, ensuring efficiency, professionalism, and confidentiality. Handle correspondence, including Ministerial correspondence and briefs, submissions, and reports, ensuring timely responses and adherence to deadlines. Facilitate communication with internal and external stakeholders, including the offices of the Minister, Director-General, Deputy Director-General and General Manager, demonstrating effective interpersonal skills. Administer Corporate Cards, including the monitoring and reconciliation of transactions, providing advice on usage, and adhering to financial accountability standards. Assist in various administrative tasks,…

Click here to view more detail / apply for Advisor, Transport and Main Roads

This role supports TMR to deliver an integrated, resilient, and safe multi-modal freight system for Queensland's economy and communities, fostered through innovative solutions to existing and emerging freight and supply chain issues aligned with the Queensland Freight Strategy and Queensland Freight Action Plan. Some of your responsibilities will include: Establishing and maintaining positive relationships with government agencies and freight industry stakeholders and engage regularly with these stakeholders to identify and provide advice on current and emerging freight and supply chain issues and challenges. Developing well researched advice, presentations and/or briefings on emerging freight issues and challenges to inform policy, planning and investment decision making. Reviewing and developing strategic freight options on priority issues in alignment with the Queensland Freight Strategy, the Queensland Freight Action Plan and the National Freight and Supply Chain Strategy and Action Plan. Developing and delivering high priority freight projects, plans, and strategic initiatives that respond to stakeholder requirements and are aligned…

Click here to view more detail / apply for Principal Advisor, Transport and Main Roads

So, why join us? You will be working for: an organisation that connects Queensland through integrated transport systems a department that contributes to the well-being of the larger community an employer that values your talent, skills and knowledge and encourages you to excel in your chosen field. Transport and Main Roads adopts a variety of approaches when developing its people by using: induction programs training and development opportunities management and leadership programs tailored to different levels of staff paid tertiary study (subject to approval). We can offer you other benefits such as: a flexible 36.25-hour working week work and life balance including flexible work arrangements generous leave, including 4 weeks annual leave annual leave loading 2 weeks sick leave per year long-service leave after 7 years maternity and paternity leave generous superannuation (employer contribution of up to 12.75%) salary sacrificing Desirable qualifications and conditions: Experience and success delivering quality written communication and media materials and executive correspondence Success with managing competing priorities, achieving outcomes within tight deadlines and a strong commitment to customer service. Strong communication and interpersonal skills enabling you to develop effective working relationships and contribute to a high performing team. Experience providing guidance and advice in order to develop knowledge and capability in others. A current drivers' licence. A degree in communications, public relations, journalism or marketing. Applications to remain current for 12 months. Job Ad Reference: QLD/536803/24 Closing Date: Thursday, 18th January 2024

Click here to view more detail / apply for Communications Advisor, Transport and Main Roads

As Principal Advisor, you will have the opportunity to, but not limited to: Represent the department on committees and working groups. Contribute to the development of new directions in vehicle standards policy and legislation. Identify, evaluate and develop opportunities to improve and streamline current legislation, systems and processes. Prepare high level policy documents. Promote and ensure compliance of work or project team(s) with public sector legislation, standards, policies, practices and procedures. To be considered suitable for the role you will be able to demonstrate: Highly developed written, presentation and interpersonal communication skills. A track record in effective collaboration and consultation with internal and external stakeholders. Appropriate research methodologies when developing policy. For more information on this exciting opportunity please read the Role Description with the Applicant Guide. We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process. Should you have any questions regarding this role please contact Anthony Brown on 07 3066 5502. Applications to remain current for 12 months. Job Ad Reference: QLD/536806/24 Closing Date: Thursday, 18th January 2024

Click here to view more detail / apply for Principal Advisor, Transport and Main Roads

In the role of Senior Policy Advisor, you will be accountable for the delivery of policy advice, and the development and delivery of policy initiatives which strike an appropriate balance between safety and red tape reduction. Accountabilities include but are not limited to: Researching complex policy, legislative and systems issues. Contributing to the development, implementation, evaluation and continuous improvement. Providing expert advice on complex policy, legislative and systems issues. Representing the department on committees and working groups. Preparing high level policy documents. To be considered suitable for the role you will have: knowledge, skills and experience in a mechanical/vehicle/engineering functional area. highly developed written, presentation and interpersonal communication skills. a track record in effective collaboration and consultation with internal and external stakeholders (e.g. other government agencies, industry groups and the community) to achieve mutually beneficial outcomes. A track record in utilizing appropriate research methodologies when developing policy, and ability to critically analyse source material. For more information on this exciting opportunity please read the Role Description with the Applicant Guide. We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process. If you have any questions, please contact Anthony Brown on 07 3066 5502. Applications to remain current for 12 months. Job Ad Reference: QLD/536802/24 Closing Date: Monday, 22nd January 2024 

Click here to view more detail / apply for Senior Policy Advisor, Transport and Main Roads

The 3PCM Business Improvement and Support Team (the Team) provides first level support for all business users of the 3PCM Solution. The Teamwork in partnership with the Managed Services provider on the following services for 3PCM: Access Management; Change Management; data management, Incident Management, Requirement for Change, and Interface Management. Some of your responsibilities will include: Manage 3PCM information system projects in accordance with established departmental and project management frameworks, methodologies, and policies. Assess and recommend business process improvements and support for 3PCM and their implementation including coordination with business areas on 3PCM system-related changes. Conduct high level analysis, advice and feedback to project sponsors, project stakeholders and relevant departmental business representatives. We recognise and celebrate that everyone is unique and seek the applicant best suited to the role. We will assess your experience, knowledge and acquired skills, as well as your potential for development and your personal qualities. To thrive in this role, you will need to demonstrate the following: Extensive experience using 3PCM (or similar), Microsoft Excel and Power Bi. Comprehensive knowledge and practical experience using 3PCM (or similar) with the proven ability to collaborate and engage various business areas in TMR in relation to incident management and requests for change. Strong ability to embrace change within an ICT environment with the technical ability to understand and manage systems using the Agile Methodology. Excellent written and verbal communication skills to liaise with stakeholders and provide advice regarding the system, system definition, development and implementation activities and the development of business processes. Additional Benefits this role offers: Work and life balance, including 'flex time' and flexible work arrangements with hours that suit you and a working from home option. Work with a supportive team, with a high level of training and development invested in each staff member. Generous leave and superannuation. We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will be better enable you to shine. Applications to remain current for 12 months.

Click here to view more detail / apply for Senior Advisor, Transport and Main Roads

The Senior Advisor leads the delivery of quality customer service and works with the manager to drive a high performance culture within the Customer Service Centre. To be successful in the role, we are looking for a leader who is empowering, supportive, disciplined and creative, and has the proven ability to quickly and effectively resolve conflict. This role is required to lead Customer Service Centre staff and supervise the Customer Service Centre in general, as well as use effective people performance management and workplace health and safety practices to motivate their team. A demonstrated ability to analyse complex issues and resolve problems in a timely manner is essential to success in the role. Accountabilities include: Provide a quality service to customers and resolve specific customer problems in an efficient and courteous manner. Contribute to the development of operational and financial plans for the customer service centre. Provide expert advice and interpretation to staff and customers on policy and procedures within a wide legislative and system framework. Develop and monitor performance standards for products and services delivered. Monitor and prepare regular reports/recommendations to management on operational, financial, administrative and quality standard issues. Supervise and maintain operations of the CSC using appropriate up-to-date and consultative management techniques, including the training and development of staff, to ensure optimum use of resources within a cohesive and team environment. Promote and ensure compliance with all relevant Human Resource Management legislation, including equity and occupational health and safety requirements. Ensure office and security measures are maintained. Manage the Customer Service Centre in the absence of the Manager. This role reports to the Manager Customer Service Centre. Applications to remain current for 12 months. Job Ad Reference: QLD/533786/23 Closing Date: Thursday, 4th January 2024

Click here to view more detail / apply for Senior Advisor, Transport and Main Roads