Total 1,598 Legal / Public / Security job vacancies in NSW - Sydney - Northern Sydney & Central Coast

The Role

The team delivers a range of different projects working with funding agencies, national and local governments, highways authorities and private organisations. ​

Work on projects from initial concept through to construction and operation, fulfilling diverse design, project management, stakeholder engagement, business innovation as well as technical and site assurance Role.  Every project faces unique challenges, and we take pride in developing inspired, sustainable solutions for our clients. Our collaborative and integrated approach allows us to create, rehabilitate and maintain many of the world’s iconic roadways.​

For all other Graduate opportunities, please visit our opportunities document.

Our Graduate Program

Our Growing Professional Skills (GPS) graduate program is designed to help you bridge the gap between formal education and the workplace. The program is spread across two years, drawing on a range of personal development activities, exposure to other graduates and business leaders, and a range of topics designed to grow your business and professional skills.

Along with local site visits, technical seminars, mentoring, and internal and external training, AECOM connects you with leading local and global networks that help you learn, grow, and develop.

As an added incentive, your involvement in the GPS program is fully endorsed for those seeking Professional accreditation. If you decide to do additional studies, we will help you examine your options and identify areas of specialisation to support you in your career.

The Opportunity

Our Civil Infrastructure (CI) team has an exciting opportunity in our Sydney office for a technically minded Principal Civil Engineer. This is a great opportunity for either an Experienced Principal focused on design delivery looking to move into a Leadership role with a Tier 1 consultancy, or a Senior Civil Engineer ready to make the step up.

The successful candidate will be a highly qualified and want to work across a number of end markets and provide technical leadership to a team of passionate civil engineers. Whilst you will lead design with your clients’ needs in mind, your primary focus will be technical excellence and quality.

Depending on the project this individual will work as Design Lead leading a project team of junior engineers and digital staff, or as the independent Verifier.  Some of current major projects include various Sydney Metro commissions, Newell Highway Alliance, Easing Sydney’s Congestion (ESC) and Sydney Airport plus the team also supports several iconic projects across Australia/New Zealand and Asia Pacific.

About You

• Enjoy working in a team environment on technically challenging projects
• Be passionate about assisting junior staff in their professional development
• Have a track record in a consultancy environment delivering all aspects of civil engineering including earthworks, roads, drainage and utilities.
• Whilst not necessarily ‘on the tools’ anymore, be proficient in a range of software including 12D, DRAINS, Civil 3D and be passionate about supporting digital transformation in the industry
• Have strong communication skills and ability to liaise with a variety of stakeholders
• Have a commitment to quality and accuracy

Why work at AECOM?

AECOM is a collaborative force of world-class innovators - bright, creative, quirky and curious individuals - inspired to transform our world for the better.  

We’ve also been recognized 4-years running by Fortune magazine as a World’s Most Admired Company. We provide a diverse and inclusive work environment and offer many benefits to ensure your professional development and wellbeing.

•  Flexible start and finish times, working from home, part time and job share options
• Professional and technical development opportunities
• Paid Parental and Partner Leave
• Purchased additional annual leave +  salary packaging
• Wellbeing benefits e.g. workplace massages, gym/ health insurance discounts, vaccinations
• Employee stock purchase plans
• Study assistance
• Corporate employee discounts from up to 400 retailers
• Professional memberships.

#Work180

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work – don’t just take our word for it, our employees have recently voted us #1 on the Great Place to Work list for the 10th consecutive year!

We’re proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance, global days off, wellness fund, market-leading parental leave, access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy, employee, and community engagement.

We know that people are the differentiator in our business, and that's why we want to meet you.

A bit more about you

In the role of Security Compliance Specialist, Tech GRC you will be part of a critical hub for Sales, Legal, Engineering, Compliance, Operation, and Marketing teams in presenting Adobe's security posture and overcoming customer security objections and concerns.

Are you interested in leading Security Compliance efforts, seeing how the business works up close, and chipping in to ensure sales go through optimally for a product-based organization? Do you have experience in driving Information Security assessments internally or externally and talking with customers? Then this role is for you.

In this role you’ll be focusing on driving Australian Security Compliances as part of the APAC Security Compliance Program by collaborating with external assessors, government agencies, product development & operations teams, core security teams, and others. This job also blends an understanding of information security with evangelism, program management, business savvy, and an eye for detail with timely execution.

What you’ll do

• Perform the IRAP Readiness Assessment covering various cybersecurity guidelines of the Information Security Manual (ISM) for products looking for IRAP assessment.
• Present Readiness Assessment result reports to summarize the compliance objectives, key findings, and next steps to Partners and Management regularly.
• Coordinate with relevant partners to remediate key findings and prepare the products for external IRAP assessment.
• Oversight development of System Security Plan (SSP) documents for in-scope products.
• Continuously evaluate and drive upgrades of operational policies, procedures, and standard processes to meet ISM requirements.
• Review and coordinate Cloud Controls Matrix (CCM) updates and IRAP Cloud Security Assessment Report (IRAP Report) with assessors.

What you need to succeed

• Bachelor/Master degree or equivalent experience in Information Security/Cyber Security or related field.
• Minimum 5-8 years of related security compliance assessments, IT/Cloud auditing, and control testing experience.
• Must know Security Compliance frameworks (e.g. IRAP, Cyber Essential Eights, ISO, SOC 2, etc.)
• Sound knowledge of Cloud IT processes and Cloud IT infrastructure like AWS, Azure, GCP, etc.
• Hold certifications like CISA, IRAP Assessor, and others.
• Good interpersonal and highly developed communication skills

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely.

If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.

The Cyber Security team provides governance, audit, control, and operational Cyber Security capabilities to support business and operational objectives of Nine group. Minimising friction and managing appropriate risk are key tenets of the team.  The Security team works closely with the Security Cloud Practice, Product Engineering, Network and Infrastructure and Services teams to collaboratively manage cyber controls.

The Cybersecurity Education and Change Lead plays a critical role in ensuring Nine’’s cybersecurity posture is robust by leading the development and implementation of comprehensive training programs and facilitating a culture of security awareness and compliance. This role combines expertise in cybersecurity with effective change management strategies to enhance Nine’'s ability to protect sensitive information and mitigate cyber threats.

Key accountabilities of this role is to: 

• Develop and maintain cyber security training curriculum that aligns with best practices, regulatory requirements and Nine’s business needs

• Create training materials, including e-learning modules, manuals, and workshops to educate employees on cybersecurity concepts, policies and procedures

• Collaborate with subject matter experts to ensure training content remains current and relevant

• Plan and conduct cybersecurity training sessions, workshops, and awareness programs for employees at various levels

• Manage red and purple team penetration test exercises and supplier management

• Utilise a variety of training methods, such as in-person sessions, webinars, and online courses, to engage and educate employees

• Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics

• Develop and implement a cybersecurity change management strategy to promote a culture of security awareness and compliance.

• Work closely with key stakeholders to identify and address barriers to cybersecurity adoption and adherence to policies

• Newly created position – A legal role designed to make an impact 
• Located on the fringe of the CBD, 5 minutes from Museum station - Full time permanent role 
• Advancement orientated ASX list technology company 
• Advancement opportunity - Join a team of senior and talented professionals that inspire and challenge you 

WHY JOIN OUR CLIENT?   

Our client is an Australian-based ASX listed communications and networking company with a vision to create secure, personalised remote connections for every user. It has received numerous industry awards for its technology, including being a worldwide winner of the Global Security Challenge. Headquartered in Sydney, our client has a presence globally including in Ireland, Japan, China, New Zealand, Thailand, Malaysia, the Philippines, Pakistan, UAE, Chile, USA and Europe. 

THE OPPORTUNITY 

Due to continued growth, we are now looking for a Senior Legal Counsel to join our client’s team. Reporting to the Executive (Legal and Compliance) this role is suited to senior lawyer looking to expand their career with aspirations to grow into a more senior internal role. The purpose of this new position is work with internal and external stakeholders to ensure achieves strong commercial outcomes and meets it’s legal and compliance requirements. The Senior Legal Counsel will work closely alongside COO, Risk, HR and CoSec functions and advise across all areas of the business to ensure it is proactively managing our legal risks and compliances effectively and manage any legal matters. 

Key aspects of the role include: 

• Drafting, negotiating, and reviewing commercial documents and contracts, or, where appropriate, arranging for external legal advice or review (including agreements with customers for sale of products and services, agency and broker agreements, leases, supplier and service provider agreements etc). 

Providing legal support and advice: 

• for establishment of new entities, alliances and joint ventures as required in Australia and internationally. 

• for obtaining relevant licences, permits and authorisations in Australia and internationally. 

• generally, across commercial matters, regulatory matters, internal policies and procedures. 

Assisting business (including sales and marketing, HR, operations and customer service, technology, finance and other business teams) with: 

• development of due diligence and contract management initiatives to ensure third-party vendors, suppliers, and partners meet compliance standards and do not pose undue risk to the business. 

• implementation and management of contract management systems to streamline contract workflows, track contract obligations, and manage risk 

• Assessment and mitigation of legal risks associated with supply chain management, vendor relationships, and outsourcing arrangements. 
• Managing litigation, disputes, claims, and regulatory investigations involving our client, including working with external counsel and representing our client in legal proceedings where relevant. 
• Managing and protecting our client intellectual property rights, including trademarks, copyrights, patents, and trade secrets. 
• Ensuring our client and relevant stakeholders are abreast of relevant laws and any applicable changes in the jurisdictions it operates within. 
• Advising on data privacy laws and regulations, developing privacy policies and procedures, and ensuring compliance with data protection requirements. 
• Assisting with the implementation of a robust compliance framework, including ongoing monitoring of compliance obligations. 
• Developing and maintaining Compliance Program in line with requirements of ASIC, ASX, telecommunications and other relevant regulators and in Australia and overseas.   
• Assist with internal policy reviews to ensure compliance with statutory and/or client requirements. 
• Reviewing promotional material produced by our client or any third party which promotes our client to ensure it complies with the promotional material legal requirements as set out by ASIC and legislation. 

WHAT YOU NEED TO SUCCEED 

We are looking for someone who thrives in a fast-paced growth environment. We are especially interested in candidates who possesses the ability to think commercially and are capable effectively managing stakeholders and competing priorities. If you are seeking a legal role which will shape the long-term success of a business, we want to hear from you. 

• Legal degree and holds a current legal practising certificate.   

• 7+ years of relevant legal experience. 
• Demonstrated success in successfully achieving exceptional legal outcomes for clients or organisations (where inhouse). 
• Effective written and verbal communicator and can create and deliver relevant content and presentations to internal and external stakeholders. 
• Natural drive with a self-starting attitude to consistently propel initiatives forward with determination and enthusiasm. 
• Manages professional relationships at all levels inside and outside the organisation, builds appropriate rapport, builds constructive and effective relationships to drive results. 
• Flexibility to adapt to changing priorities with the ability to prioritise work and focus on what is most important via effective stakeholder management. 
• A natural team player, and an active collaborator and contributor to the growing team to ensure we generate great innovative ideas together. 

 You can reach out to Celine Drogat at [email protected] if you have any questions about this role. Suitable candidates will be contacted for an initial phone call. 

PaidRight exists to restore trust between employers and employees when it comes to pay. We envision a world where employee payment compliance is a given and payroll data drives business optimisation.

We are a small, well funded company that services some of the biggest names in the country and are currently looking for people to join our exciting team.

What you will do: 

• Conduct high level reviews of industrial relations legislation and instruments, particularly modern awards and enterprise agreements 
• Ability to identify ambiguities in industrial instruments and translate to simple questions/understanding 
• Implement and maintain databases with relevant industrial relations regulatory changes, legal cases and court decisions
• Improve on processes and databases
• Create content for industrial relations updates for online distribution
• Host industrial relations introduction sessions for new employees 
• Collaborate across teams and assist understanding of industrial relation laws

• Bachelor of Law 
• 2 years experience 
• Proven ability to interpret and apply legislation
• Proactive and able to work independently as well as part of a team
• Excellent attention to detail 
• Excellent written and verbal communication skills

We are a young scale-up with plenty of space for career development. You will be given every opportunity to learn and grow in a fast paced, growing company. We like to be social by having team lunches, dinners and our quarterly strategy sessions usually involve great social and cultural events.

What will a day in this role look like: 

• Undertakes, manages, and produces appropriate 2D and 3D model production, documentation and other technical work tasks to agreed schedule including BIM, standards (AECOM, client and project), and in accordance with the project plan.
• Co-ordinates and reviews drawing mark-up between head office and offshore partners always ensuring effective communication and adherence to client standards.
• Contributes to a complete and integrated set of digital project content including documents by working co-operatively with team members.
• Production of design and drawings to high standard of specification and presentation, with excellent drawing checking ability

The Industry Marketing team is at the forefront of our company’s growth, helping the world to understand our unique value and its relevance by industry. We seek a passionate marketer who can define the best program of action to excite and mobilize Global Public Sector (GPS).  In this role, you will distill our platform and products into compelling value propositions that motivate audiences toward deeper engagement with ServiceNow. Your role in helping us to reimagine the future of work will require thought leadership, action-orientation, commitment to excellence and incredible teamwork. This individual contributor role reports to the Sr. Director, Industry Marketing.

 What you get to do in this role:

• Define ServiceNow’s value proposition for Global Public Sector, its Solutions and included set of products, globally; create the narratives for the key buying centers
• Help to fuel the growth of Global Public Sector by contributing to scale marketing and selling motions: optimize motions for Public Sector target personas, aligned to mission areas and solutions, sales maturity, market maturity and solution-market fit
• Provide input to compelling content across a variety of asset types (research, white papers, presentations, customer stories, e-books, etc.) and communication platforms ( .com, social, blogs, webinars, email, events, community and more)
• Partner with product management to articulate value propositions and amplify release-related deliverables; ensure alignment between product-level and industry-level messaging and taxonomy; ensure relevance of messaging to industry audiences
• Identify, validate and develop cross-organizational use cases for our products and solutions
• Provide field go-to-market enablement content based upon that team’s strategies for effective selling and value-based selling principles.  Relationships include linkages to Partner, Analyst and Client Advocacy teams
• Help drive scale efficiencies across ServiceNow: run communities of practice, participate in planning and interlock meetings, make process improvements, and generally mature the marketing functions upon which you have influence
• Collaborate with linked global marketing teams to create end-to-end marketing programs that drive scale and value, and which are designed with localization in mind (linked teams include campaigns and pipeline demand generation, regional and account-based marketing, public relations, internal communications and brand)
• Act as a spokesperson for ServiceNow solutions to internal and external audiences, including sales kickoff, sales training, executive briefing center, Knowledge, events, webinars, industry conferences, and analyst briefings
• Help support key conferences and regional events - including speaker selection, content reviews, and messaging support
• Help develop and deliver sales training content to improve funnel and sales performance

Title:

Join us today! 

KBR will give you the opportunity to work on some of the most complex projects with the most skilled and passionate professionals, who inspire and encourage you to step up and pave your own path. As we continue to evolve to service the future needs of our customers, you also have the opportunity to evolve with us, progressing your career in new and exciting ways. 

We want to ensure our people are fulfilled and lead exciting and rewarding careers. That’s why we harness their unique passions and talents and trust and empower them to lead careers that extend in all directions.  

Our safe, supportive and creative culture provides a space for our people to thrive and think beyond their job description and be a part of our evolution.  

The Opportunity  

During this exciting growth period we have an opportunity for a Senior Civil Engineer to join our Civil Engineering team in Sydney.  

The role will involve a wide variety of responsibilities such as planning studies, investigations, design, specifications, technical reports and services of road, drainage, pavement, underground utilities, and other civil engineering works. The position involves conventional engineering practice but may include a variety of complex features such as conflicting design requirements, applications for design concessions, and difficult coordination requirements.

We place a strong emphasis on collaboration, both within our local office and KBR nationally. As such, you will likely work with interstate colleagues on exciting engineering projects. You will work with a diverse team of highly regarded people who are committed to ensuring we remain a key partner to our clients and contributor to delivering future projects. 

Who are you? 

The ideal candidate will have Bachelor of Engineering (or equivalent) with a minimum of 7 years’ experience in a broad range of infrastructure projects working within a multi-disciplinary environment and Substantial experience in planning and design of Roads and Civil Infrastructure along with experience in 3D design software such as 12D.   

Existing chartership Chartered Member (CPEng) of Engineers Australia, registration with the National Engineering Register (NER) or the ability to be registered is required.

What we do 

KBR’s Infrastructure Services Australia business works with customers across the nation to deliver projects that create a better, more sustainable, and technology-enabled future for all Australians. Through trusted partnerships with our customers, our best and brightest deliver innovative solutions across the transport, water and environment, buildings, defence infrastructure and program management and construction consultancy markets.  

We are a team of over 800 diverse, flexible, adaptable, and highly skilled people who provide a wide range of professional consulting services to the private and public sector. Our high-performing teams are digitally connected and geographically diversified to match the changing characteristics of our principal markets and have the expertise to serve our clients’ requirements through the full project lifecycle. 

We are committed to social and environmental sustainability and delivering projects with a digital mindset that drives innovation within our business, for our customers and stakeholders.  

Our people blend seamlessly into customer teams to help create a positive impact on the communities and environments they seek to improve. Our expertise and adaptability are unmatched and continues to meet the demands of tomorrow to help shape Australia’s future for the better. 

Together, we deliver Infrastructure for a better tomorrow.  

IS Australia overview brochure: https://kbr.foleon.com/is-australia/who-we-are/

At KBR, we value you – here’s how

We are a people company — great people doing great things, and we look for people who bring passion as well as technical excellence to their jobs as we believe every employee is integral to shaping the future of our business.   

While our people are busy delivering leading science, technology and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best. 

We can offer you flexible and family friendly working arrangements including flexibility with hours as well as your work location. You will receive ongoing professional development and the opportunity to work with technically eminent professionals. Employees of KBR may benefit from up to 8 additional hours of accrued flexible leave every 4 weeks. 

KBR has all the benefits of a global organization with a local company feel. You’ll get to know everyone in the South Australian business and won’t just be a number. 

Help shape tomorrow by applying today! 

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities. 

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences. 

To propel our next phase of growth, ServiceNow is further investing in the Global Public Sector organization. We're building a team of collaborative individuals who are passionate about the opportunity to transform the Public Sector using ServiceNow's powerful digital workflow platform. 

The company is looking for a Head of Global Public Safety who is an expert in Public Safety Solutions and has a deep understanding of the emergency management life cycle, including planning, response, recovery, and resourcing. The position provides visibility within ServiceNow and an opportunity to support accelerated sales results.  

You understand the core Public Safety business processes and surrounding technology ecosystem, including systems of record and third-party data providers. You also have a technical vision for ServiceNow’s opportunity to transform Public Safety and will work with customers and partners on the architecture for the solutions with care for this vision. Additionally, you are someone who can work with customers, account teams, and internal technical resources to align customer needs with platform capabilities and solution roadmaps. 

What you get to do in this role: 

• Own and design innovative industry solutions, aligning industry content, product capabilities, partners, and messaging to enable the field to consistently tell a story and align to customer’s key business imperatives while partnering with marketing on external assets showcasing domain knowledge, differentiators, and sales propositions.  

• Identify key customer business imperatives to ServiceNow capabilities; Regularly meet with customers and partners to gather feedback, and internally vet and test these imperatives.  

• Be the voice of the customer internally to sellers, enable partners with solutions, and advise sellers while helping with business planning and sales strategy. 

• Research key industry and solution trends from various sources including publications, thought leaders, industry conferences and events.  Document and communicate as they pertain to changes in positioning, capability gaps or total addressable market. 

• Monitor global challenges and opportunities, identify best growth practices across all markets, and maintain connections with key global players both internally and externally. 

• Attend external events of partners, competitors, and customers to bring knowledge to industry sellers, and use extensive ongoing industry knowledge to define and update industry personas and value propositions for each. 

• Define discovery questions for key personas, collaborate with the value team to define industry value (both quantitative and qualitative). 

• Maintain up-to-date domain assets. Identify gaps in foundational needs such as customer stories, demos, assets, and enablement, creating action plans to address these needs.  

• Sponsor global community task force, and focus groups to share knowledge, drive innovation, and host regular community calls to share and gather information across all geographies. 

• Offer thought-leadership both internally and externally on domain-related topics and actively engage in speaking, teaching, advocating, and championing the mission area in various forums, including webinars, podcasts, EBCs, customer calls, and more as a representative of the sector. 

• Collaborate closely with Account Executives and Solution Consultants on use cases and customer opportunities, enabling teams on relevant solutions. 

• Create and lead of global Center of Excellence on public safety. 

• Integrate, curate, and share use cases globally related to public safety. 

• Partner closely with solution and field marketing to develop relevant and engaging assets. work closely with marketing teams to align assets and events to the GTM strategy. 

• Co-innovate solutions with internal team of Architects, Designers and Developers to reimagine complex customer challenges. 

“Everyday they’re helping people, and I get to make sure nothing stands in their way.”

• Are you a Junior Lawyer, Paralegal or Legal Secretary looking for a new challenge where your skills and experience are highly valuable?
• Work for a culture that values its Employees
• Fulltime, hybrid

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Help is at the heart of everything we do at LEAP and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.

Reporting to the Helpdesk Manager, you will build your product knowledge by resolving product, software and related environmental issues as reported by our clients in a high-volume, transactional environment.

Our entire team are passionate, driven, customer focused consultants that strive to provide world class services to our clients, who thrive on improving the customer experience as well as driving internal efficiencies

WHAT YOU’LL DO

• Provide excellent customer service whilst resolving LEAP product queries in an accurate and timely manner
• Answer general client software and hardware queries
• Action inbound and outbound calls as assigned to achieve daily KPIs
• Troubleshoot, diagnose and resolve application issues
• Capture notes using standard notes template in CRM, including recording detailed information for all calls requiring further escalation
• Maintain LEAP software knowledge against the capability matrix

WHAT YOU’LL BRING

• Qualifications (or progressing towards qualifications) in accounting or law
• A proven record and passion for providing excellent customer service (preferably within a professional services environment)
• Proven ability to manage high-volume, transactional calls
• Competent in MS Office
• Proven ability to problem-solve
• Demonstrated ability to learn new skills
• Experience within a help desk or call centre environment (desired, but not essential)

WHAT YOU NEED TO BE REALLY GOOD AT

• Applied learning – assimilating and applying new job-related information in a timely manner
• Communication – clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
• Managing work (includes time management) – effectively managing one’s time and resources to ensure that work is completed efficiently
• Building customer loyalty – effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Technical / professional knowledge and skills – having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

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