Total 55 Information Technology job vacancies in hawthorn victoria

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you'll love this role as Senior Software Test Engineer at Civica

As a Senior Software Test Engineer, you will collaborate with a cross-functional team of software engineers to implement automated solutions that proactively identify potential issues early in the development process. You’ll take ownership of designing, developing, and continuously enhancing test infrastructure and frameworks, ensuring your team has the right tools to deliver high-quality products to our users.

You will take a proactive approach to ensuring overall product quality within your functional domain, lead the testing community by developing standards, mentoring software test engineers, and promoting best practices. You’ll be responsible for tackling complex and critical testing scenarios, troubleshooting and resolving intricate issues to ensure seamless software delivery.

You’ll design, develop, and maintain automated test frameworks for web applications (including cross-browser compatibility), API, and backend systems to ensure high-quality and reliable software releases. Conducting API testing using tools such as Postman, Insomnia, or K6, you’ll validate both the functional and performance aspects of services. Your role will also involve collaborating with product managers, designers, and other colleagues to enhance product design, testability, and implementation strategies.

You will work closely with development teams to integrate automated tests into CI/CD pipelines, ensuring efficient and streamlined workflows. Your participation in code reviews will help drive continuous improvements in test automation quality, while you’ll also analyse test results, report bugs, and collaborate with cross-functional teams to resolve issues quickly and effectively.

Additionally, you will identify opportunities for process improvements and implement best practices to enhance testing efficiency and effectiveness. You may also be involved in recruitment processes, including conducting technical assessments when needed.

Your expertise and leadership will play a key role in shaping Civica’s approach to quality, ensuring that our testing standards drive excellent customer outcomes and the delivery of reliable, user-focused software.

What you will need to be successful in this role

• Experience in test automation, specialising in developing and maintaining reliable and scalable automated test frameworks
• Proficiency in programming languages such as Python, JavaScript, or TypeScript
• Solid understanding of API architectures, including REST and gRPC, with expertise in testing and validating API requests and responses
• Hands-on experience with CI/CD pipelines and integrating automated tests with CI/CD tools
• Strong analytical and problem-solving skills, with exceptional attention to detail
• Familiarity with cloud platforms such as AWS or Azure
• Experience with Agile development methodologies
• Proficiency in .NET (C#) is preferred
• Knowledge of containerisation tools (e.g. Docker) and orchestration frameworks (e.g., Kubernetes)

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Overview 

We are an Australian technology company creating the future of mobility with software-defined driverless transport. To build this new future and respond to growing demand, we are on the hunt to employ fresh thinking, technical minds to join our dynamic team, where we will continue to innovate and thrive together. 

Applied EV develops safety-rated, autonomous-ready, digital control systems (Digital Backbone) and modular vehicle platforms (Blanc Robot), for global commercial applications. We are developing the next generation of mobility, where vehicles run entirely on software and are programmable, improving efficiency & sustainability. 

www.appliedev.com 

Job Purpose: 

Working closely with global software teams and key internal and external stakeholders, you will lead a team of software engineers to develop drivers, configure our middleware stack and support with integration and board bring up activities. 

Duties & tasks include: 

• Work in a professional cross-functional team environment to assist in the development of new products, from prototype through production. 

• Lead a team of local and contract engineers to configure an AUTOSAR BSW stack, including CDD development, to satisfy system/software requirements and architecture. 

• Take ownership of the BSW stack and support verification and integration of SWC. 

• Follow our safety-critical and secure software development process and ensure your team is not only delivering a functional BSW stack, but also producing the required artefacts to comply with ISO 26262/ISO 21434/ASPICE standards.  

The ideal candidate for this position brings with them: 

• A bachelor’s degree or equivalent in Electronics Engineering and/or Computer Science. 

• Minimum 5 years’ experience in the automotive or similar industries required: 

• Experience in the following areas preferred: 

• Safety-critical software for ASIL rated systems in accordance with ISO 26262 

• Configuring AUTOSAR Classic BSW stacks 

• A strong understanding of embedded software development concepts (i.e. use of peripherals like DMA, communication protocols like SPI, CAN, configuration of RTOS) 

• A sound understanding of the full software development lifecycle (SDLC) through requirements, design, implementation, testing and support. 

• Proficiency with the following tools, technologies & systems (or equivalents): 

• C/C++ 

• AUTOSAR Classic configuration tools 

• Vector Toolkits 

• Lauterbach TRACE32 or similar 

• Git 

• Polarion or similar configuration management systems 

• Jira 

• Experience with root cause analysis and engineering risk management methods (e.g., FMEA). 

• Experience with Infineon AURIX processors highly regarded 

• Demonstrable team leadership skills 

• Experience working in a fast-paced environment dealing with complex and multiple tasks. 

• The ability to be adaptable and flexible to business needs. 

• Excellent organisation skills and fluency in written and verbal communication in English.  

Applied EV creates an inclusive environment that empowers employees and embraces diversity. We have an onsite company paid cafe and free parking in the business park. We welcome and encourage everyone who has a passion and curiosity for technology, automotive and innovation to explore our open positions and join our growing team. 

Join AquaMobile - We’re on a mission to keep as many people safe in and around the water as possible through fun and effective methods.

We are looking for experienced and professional swim instructors and lifeguards who are:

• Passionate about teaching life-saving water safety skills
• Looking for a fun, flexible, and impactful role
• Are willing to travel to various home and condo pools to teach incredible families within your local community

About AquaMobile

AquaMobile is an award-winning at-home swim school founded by Diana Goodwin in 2011. We select the top instructors and lifeguards in local areas across the country to provide high-quality swim lessons and lifeguard services to clients at their home or condo pools.

If you thrive in an active environment, want to choose your own schedule, and love teaching others how to swim and instilling confidence through sport, then you’ll fit right in!

The Opportunity:

We’re looking to expand our team of dedicated, qualified swim instructors and lifeguards who will deliver effective, engaging, and enjoyable at-home swimming lessons to clients of all ages

Requirements:

Applicants who don’t meet the following requirements will still be considered for the role, provided all relevant qualifications/checks are obtained or renewed prior to starting.

Essential Requirements:

• Australian Swimming Qualifications (Austswim, Royal Life Saving, Swim Australia or Southern Education)
• Current CPR Qualifications
• Working with Children Check
• Police Check or willing to obtain
• Pool Lifeguard Qualifications (Lifeguard applicants only)
• Access to reliable transportation

Desired Qualifications:

• First Aid or willing to obtain
• Teacher of Babies and Toddlers / Infant and Preschool Aquatics
• Teacher of Competitive Swimming / Competitive Strokes
• Teacher of Access and Inclusion
• Teacher of Adolescents and Adults

• The flexibility to set your own hours and travel zone so you can work around other commitments
• A competitive salary ($45 - $66 per hour) + bonuses + tips *hourly rates vary by town but are ALWAYS highly competitive
• Access to a friendly and helpful support team that will find and book clients for you
• The opportunity to build deep relationships with your students; most clients book private lessons or semi-private lessons.

Job Type: Casual

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential

About us: 

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Technical Solutions Engineer to provide thought leadership, planning, management, and technical design development for our customer’s and support their migration to/growth within CDC’s Data Centre Facilities. The incumbent will be a Data Centre Engineering SME and will be deployed across the business in technical discovery, customer response preparation and major change consultation.

Key responsibilities include:

•      Work with internal teams to respond to requests from customers and to respond in bid scenarios.

•      Liaise directly with customer technical teams in support of the Head of Engineering Innovation.

•      Assist with hyperscale pre-sales opportunities as required.

•      Provide advice and support to stakeholders and cross functional teams throughout the sales lifecycle.

•      Prepare data centre engineering briefing infromation to ensure alignment between key customer and or CDC Business requirements and project deliverables.

•      Collaborate with the CDC Engineering Delivery Design team to customise and configure design to meet customer specific needs.

•      Participate in the data centre engineering Concept Design phase to ensure alignment between key customer requirements and project deliverables.

•      Manage the development of key customer sales collateral.

•      Gather and relay customer feedback to appropriate parities.

•      Articulate, capture and escalate risk to the Head of Engineering Innovation. 

•      Contribute to CDC Engineering strategy regarding innovation and Data Centre Engineering best practice. 

•      Continually seek out opportunities for innovation for both CDC and its customers.

•      Grow internal networks and provide opportunities to share knowledge and improve performance.

•      Development and management of relationships alongside our Sales teams to identify, coordinate, and win business.

•      Act in an ambassadorial capacity for the company.

•      Attend and contribute to appropriate team and stakeholder meetings and committees as required and relevant to ensure excellent stakeholder engagement and communication.

•      Function as part of a team that occasionally requires work to be completed outside of normal business hours.

•      Embrace and model CDC’s DNA and Leadership Fundamentals and mentor and impart knowledge to junior staff.

•      Provide cultural and operational team leadership.

•      Other duties as directed from time to time.

About you:  

•      5+ years’ relevant experience in Data Centre Engineering Design with a degree qualification in Mechanical or Electrical Engineering with 10+ years total engineering experience

•      Technical solutions experience in Data Centre engineering or critical infrastructure environments.

•      Strong experience in designing and implementing hyperscale data centre engineering developments and customer deployment solutions. 

•      Experience in optimizing and evaluating data centre engineering design for time and cost efficiency.

•      Strong understanding of Data Centre Engineering principles and industry standard design architectures.  

•      Demonstrable track record in pre-sales or post sales.

Essential:

• Australian Citizenship and the ability to obtain and maintain AGSVA Security Clearance at Negative Vetting 1 level.

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

At Relectrify, we're on a mission to engineer the future of battery energy storage. We are building a disruptive platform that dramatically reduces the cost of storage by unlocking significantly more energy from every battery cell.  We want to see a world abundant with clean energy and believe we will make a meaningful contribution. 

Our core values fuel and motivate our work: 

1. Prioritise what matters most: We strive to work with clear objectives and understand why they are the right goals to pursue. 
2. Think critically: We base our decisions on informed, open-minded evaluations, not on hierarchy or gut feelings. 
3. Be decisive: We prioritise action and continuously move forward, adapting as new data becomes available. 
4. Quality and elegance in everything: We put in the effort to distil complexity and make things as clear and impactful as possible. 
5. Collaborate or fail: We seek to work with those who excel and recognise that partnerships are essential to our success. 
6. Get jobs done: We focus on the core task – the job to be done – and we aren’t content until we’ve achieved the desired outcome. 

We embrace diverse experiences to fuel our collective success, ensuring everyone can do their best work. 

If you are looking to make a positive impact in the world of renewable energy by advancing battery technology, come join us. Even if you don’t meet every requirement, we encourage you to apply — you might just be the perfect fit for our team. 

Learn more about us.

About the Role 

Alongside the Battery Energy Storage (BES) products Relectrify are building with our game-changing, patented CellSwitchTM technology, we are developing a suite of O&M (operations and maintenance) and related services. These service offerings will range from performance warranties and capacity assurance programs, to service contracts, to analytics and a user interface (UI) leveraging the wealth and quality of data our technology generates.

With a keen focus on meeting customer needs, but with solid technical capability, the successful candidate will create, define, deliver, and maintain these offerings and collaborate closely with Relectrify’s software engineering and data teams, and with third-party vendors to integrate aspects of the solutions.

Location: The position offers the flexibility of hybrid work between home and our city-fringe office location (between Southern Cross and North Melbourne stations). Some domestic and international travel may be required from time to time.

Team Background: This role reports to the Chief Product Officer and will work closely with:

• the Product Manager for Battery Energy Storage products,
• the Business Development + Marketing teams, and with
• the software engineering team.

Together we strive to develop and deliver products and services that leverage Relectrify's core technology to win significant and defensible market share via class-beating value propositions that are difficult for competitors to replicate.

Who we’re looking for: The successful candidate will have experience in the renewable energy industry, possibly with an EMS, VPP or other software-focused business. They will have demonstrated experience bringing similar products and services to markets and making them successful.

What you’ll be doing: 

You will be creating, defining, delivering and maintaining the suite of O&M and related software and services for Relectrify customers, in close collaboration with Relectrify software and data engineering teams and with third parties. This will include:

• Integration of Relectrify technology with software platforms such as EMS, PPC, market participation & VPP systems 
• Relectrify's own customer UI
• Battery operation & performance analytics including leveraging Relectrify data for 
• Improved market bidding accuracy
• Improved safety performance (early prediction of anomalous cells and pre-emptive isolation) 
• Relectrify service agreements, performance warranties, energy-as-a-service & capacity assurance programs, and the related infrastructure to support these such as fault prediction & service planning tools.

Must-have experience: 

• Applicants must have full working rights in Australia and be willing to undergo pre-employment background checks (i.e. working rights, criminal history, and employment references). 

• Tertiary degree qualified, ideally of a technical nature. 

• Product Management experience in digital / online / data-related services products. 
• Experience with batteries, power electronics, renewable energy and related technologies and applications. 

Highly Desirable: 

• Experience in growth-stage companies and experience shepherding disruptive technology products into established markets. 
• Existing relationships within the broader renewables/energy storage industry, especially in the area of EMS, VPP, power plant control, energy market bidding space.
• Strong business analytics & financial modelling skills.

Why Relectrify? 

Our benefits are designed to support and enhance your work-life harmony: 

• Market-competitive salary and benefits 
• Ownership opportunity as part of the Employee Share Option Plan 
• Advancement opportunities for leadership and management due to rapid scale-up trajectory 
• Paid time off and holidays 
• Gender-neutral paid parental, personal/carer’s leave of absence 
• Hybrid flexible work approach 
• Purchased leave scheme 
• Salary sacrifice for superannuation 
• Education reimbursement 
• No-cost commuting  
• Free snacks and (actually good!) coffee in the Melbourne office 
• Team events and monthly socials 

Relectrify is committed to providing inclusive experiences. We welcome applicants from all backgrounds and identities, including: race, ethnicity, age, citizenship, religion, sex, sexual orientation, gender identity, veteran status, marital status, pregnancy, parental status, or disability. Discrimination based on these or any other social identities is not tolerated. 

Note to recruitment agencies: Relectrify does not accept unsolicited agency resumes. Relectrify does not pay placement fees for candidates submitted by any agency other than its approved partners. 

Keywords Studios is one of the largest go-to technical and creative services providers to the global video games industry. We provide integrated art production, engineering, audio services, testing, localization, and player support services for PC, Playstation, Nintendo, Xbox video games. How big are we? 17,000 employees. 80+ Studios. 20+ Countries. EUR$650M+ Revenue. Best of all, we continue to grow in a sustainable way. 

Keywords Studios Australia, consists of Wicked Workshop (Vic), Tantalus Media (SA, Qld, Vic), and Mighty Games. In 2023 we added over 70 new, talented individuals surpassing 250 employees in Australia. We're anticipating similar growth for 2024. Whilst we're backed by a highly successful global parent company, we still enjoy the intimacy and independent studio feels. If you're a passionate, collaborative, can-do, delivery focused individual, we'd love to hear from you. 

Job Description

As a Technical Artist with Tantalus, your role is to help build and deliver key tools, pipelines and workflows to support art creation, while also contributing to the art on projects in your domain of expertise.

• Create or re-invent art assets in your area of expertise (eg: shaders, lighting, VFX, rigging).
• Confidently communicate with other disciplines, in particular engineering, to facilitate solutions that push the project forward.
• Support art content production by advancing art pipelines, workflows and methodologies.
• Develop tools and processes that facilitate content authoring with an emphasis on user experience, quality and productivity.
• Asset optimisation, integration, performance profiling and validation.
• Collaborate with other Technical Artists to maintain and further improve on project / studio tools and workflows.
• Create and maintain technical documentation.
• Assist with asset creation or re-invention in domains outside your area of expertise if needed.

Expectations

• Proactively identify problems and propose, test and document solutions.
• Research and explore new technologies and techniques and keep up-to-date with the latest trends in game development.
• Share learnings and best practices, workflows and new tools with the wider team.
• Be available for technical support for the art team.
• Actively demonstrate a desire to learn and grow professionally.
• Contribute towards a positive and supportive company culture.
• Experience in art content creation.
• Strong attention to detail, able to multi-task and adapt to change.
• Artistic eye and solid understanding of art or animation pipelines.
• Proficiency in scripting and coding in one or more of the following - Python, C#, C++, HLSL, MEL, MaxScript.
• Knowledge of industry DCC packages – Maya, 3DS Max, Blender, Adobe Suite – with strong foundational knowledge in at least one.
• Current development experience with Unity, UE4 or UE5.
• Skills and interest in one or more areas - Shader development, Character rigging, Pipeline and tool development, Procedural asset generation, VFX / Particles, Lighting, Real-time physics simulations, Real-time rendering and post-effects, Asset optimisation and performance profiling.
• A passion for games, an interest and awareness in the latest trends, tools, technology and approaches in creating content.
• Strong time management and problem-solving skills.
• Effective communication skills.

Bonus Skills

• Experience in AAA game development
• Familiarity with Maya API
• Experience with Houdini and Substance Designer
• Experience with console development – Nintendo Switch, PlayStation and XBox
• Traditional art / drawing / painting / photography skills

Additional Information

If you'd like to know more about Keywords Studios we recommend visiting our corporate site HERE

Our recruitment process typically consists of an initial review of your application and if suitable followed with a Teams or Phone interview. For those selected to progress further it may include an online assessment, and two interviews which can be conducted onsite or remote. 

All applications will be responded to within five to ten business days where possible. For those who make it to interview stage, feedback will also be provided.

As part of our ongoing efforts to improve our candidate experience, we do randomly select individuals to participate in a very short, anonymous, survey. Your feedback is important to us and we appreciate your time providing this. 

Should you wish to discuss Keywords Studios and our opportunities prior to making an application please feel free to call our Head of Talent Acquisition, Stan Rolfe on +61 416 048 976. Leave a message and he'll return your call as soon as possible. Please note Stan is based in Perth, Western Australia. 

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy https://www.keywordsstudios.com/en/applicant-privacy-notice/.

Role Information: EN

Studio: Tantalus Media

Location: Melbourne, Australia

Area of Work: Art Services, Game Development

Service: Create

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

Keywords Studios is one of the largest go-to technical and creative services providers to the global video games industry. We provide integrated art production, engineering, audio services, testing, localization, and player support services for PC, Playstation, Nintendo, Xbox video games. How big are we? 17,000 employees. 80+ Studios. 20+ Countries. EUR$650M+ Revenue. Best of all, we continue to grow in a sustainable way. 

Keywords Studios Australia, consists of Wicked Workshop (Vic), Tantalus Media (SA, Qld, Vic), and Mighty Games. In 2023 we added over 70 new, talented individuals surpassing 250 employees in Australia. We're anticipating similar growth for 2024. Whilst we're backed by a highly successful global parent company, we still enjoy the intimacy and independent studio feels. If you're a passionate, collaborative, can-do, delivery focused individual, we'd love to hear from you. 

Job Description

As a Technical Artist with Tantalus, your role is to help build and deliver key tools, pipelines and workflows to support art creation, while also contributing to the art on projects in your domain of expertise.

• Create or re-invent art assets in your area of expertise (eg: shaders, lighting, VFX, rigging).
• Confidently communicate with other disciplines, in particular engineering, to facilitate solutions that push the project forward.
• Support art content production by advancing art pipelines, workflows and methodologies.
• Develop tools and processes that facilitate content authoring with an emphasis on user experience, quality and productivity.
• Asset optimisation, integration, performance profiling and validation.
• Collaborate with other Technical Artists to maintain and further improve on project / studio tools and workflows.
• Create and maintain technical documentation.
• Assist with asset creation or re-invention in domains outside your area of expertise if needed.

Expectations

• Proactively identify problems and propose, test and document solutions.
• Research and explore new technologies and techniques and keep up-to-date with the latest trends in game development.
• Share learnings and best practices, workflows and new tools with the wider team.
• Be available for technical support for the art team.
• Actively demonstrate a desire to learn and grow professionally.
• Contribute towards a positive and supportive company culture.
• Experience in art content creation.
• Strong attention to detail, able to multi-task and adapt to change.
• Artistic eye and solid understanding of art or animation pipelines.
• Proficiency in scripting and coding in one or more of the following - Python, C#, C++, HLSL, MEL, MaxScript.
• Knowledge of industry DCC packages – Maya, 3DS Max, Blender, Adobe Suite – with strong foundational knowledge in at least one.
• Current development experience with Unity, UE4 or UE5.
• Skills and interest in one or more areas - Shader development, Character rigging, Pipeline and tool development, Procedural asset generation, VFX / Particles, Lighting, Real-time physics simulations, Real-time rendering and post-effects, Asset optimisation and performance profiling.
• A passion for games, an interest and awareness in the latest trends, tools, technology and approaches in creating content.
• Strong time management and problem-solving skills.
• Effective communication skills.

Bonus Skills

• Experience in AAA game development
• Familiarity with Maya API
• Experience with Houdini and Substance Designer
• Experience with console development – Nintendo Switch, PlayStation and XBox
• Traditional art / drawing / painting / photography skills

Additional Information

If you'd like to know more about Keywords Studios we recommend visiting our corporate site HERE

Our recruitment process typically consists of an initial review of your application and if suitable followed with a Teams or Phone interview. For those selected to progress further it may include an online assessment, and two interviews which can be conducted onsite or remote. 

All applications will be responded to within five to ten business days where possible. For those who make it to interview stage, feedback will also be provided.

As part of our ongoing efforts to improve our candidate experience, we do randomly select individuals to participate in a very short, anonymous, survey. Your feedback is important to us and we appreciate your time providing this. 

Should you wish to discuss Keywords Studios and our opportunities prior to making an application please feel free to call our Head of Talent Acquisition, Stan Rolfe on +61 416 048 976. Leave a message and he'll return your call as soon as possible. Please note Stan is based in Perth, Western Australia. 

PERSONAL DATA PROTECTION POLICY

Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy https://www.keywordsstudios.com/en/applicant-privacy-notice/.

Role Information: EN

Studio: Tantalus Media

Location: Melbourne, Australia

Area of Work: Art Services, Game Development

Service: Create

Employment Type: Full Time, Permanent

Working Pattern: Hybrid

About us 

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. 

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. 

 Due to continuous growth, we have an exciting opportunity for a Network Engineer to join our Professional Services Team. 

 The successful candidate will be instrumental in overseeing the effective execution of infrastructure projects that involve Firewalls, SD-WAN, Switching, Wireless, NAC and integration with Service Provider Core Network, Azure Networking and Windows AD Services.  

This role will be based in Melbourne (preferable), open to consider candidates in Sydney and Brisbane.

Responsibilities 

• Planning, designing, and executing wired and wireless network solutions, along with the assessment and improvement of current network infrastructures.  
• Delegate workload and guide project engineers to achieve successful delivery within their technical domain.  
• Provide technical guidance to new clients and collaborating closely with presales Solution Architects for comprehensive project delivery. 
• Collaborate with the Service Provider Team to support the maintenance and enhancement of the Core/MPLS network and subsequently, conduct internal training sessions for engineers as needed. 
• Establish a consistent approach to delivering common solutions by generating Effort Estimates, Guidelines & Best Practices, Testing Templates, As-built documentation, and other project artefacts. 
• Work alongside the Project Manager to develop schedules and manage variations while ensuring solutions are aligned with the design, statement of work, and scheduling milestones during delivery. Be accountable for project delivery from inception to closure. 
• Travel to customer sites for project-related tasks as needed including engaging in design discussions with potential clients 

• Minimum 5+ years in Architecture, Design, Implementation and Leading Projects with highly skilled Network Engineers specialising in Service Provider Core Network, Firewalls, SD-WAN, Switching, Wireless, NAC and integration with Azure Networking and Windows AD Services. 
• Must have current certifications in Fortinet Firewall/SD-WAN (NSE4, NSE6, NSE7), Cisco (CCNP/CCIE) and/or Aruba Switching/Wireless Stack (ACSA, ACMP) or equivalent certifications. 
• Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco/Meraki, HP-Aruba, and Palo Alto. 
• Strong understanding and demonstrated experience in the use of following technologies. o Next Gen Firewalls (FortiGate ‘preferred’, Palo Alto and Cisco Meraki) o Routing (FortiGate, Cisco and Meraki) o SD-WAN (FortiGate ‘preferred’ and Meraki) o Service Provider Core/MPLS network o Switching (HP/Aruba ‘preferred’, FortiGate, Cisco and Meraki) o Wireless (Aruba ‘preferred’, FortiGate, Cisco, Meraki) 
• Previous role with an IT&T System Integrator, Professional Consulting Services, Internet Services Provider, or similar organisation. 

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. 

• We offer options for you to interview virtually. 
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.  
• Regular social events and an awesome culture – work with a team of experts in their field 
• Ongoing training and development including paid certifications. 
• Quality hardware and laptop provided. 
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it! 

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks. 

What we’re all about. 

We find, when we come together in the pursuit of excellence, great things happen. And that’s how we do things at Quantexa – together. Our business is data, but our culture is collective. We’re about growth – but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn’t stop us from collaborating. We’re connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. 

At Q, we’re looking for people who share that vision. People like you. 

The opportunity. 

What you’ll be doing.

• Advising on the power of data, you’ll understand the power of the customer's data and how the Quantexa solution can drive insights and actions from it.
• You will understand key deployment options and decisions and steer customers and internal teams to deliver the right solution for the problem
• You'll advise the customer on the direction of the Quantexa platform and how it can enable sustained and added business value.
• You’ll work closely with sales and the customer to define the future-looking roadmap and vision for decision intelligence.
• You will work closely with product and delivery at Quantexa to ensure adherence to Blueprints, expected value realisation through project and proving stages, scoping and setting up projects for success
• You will make sure that the Quantexa platform is adopted operationally.
• You will drive and own governance and relationships through strong quarterly business reviews.
• You will ensure customers renew their relationship with Quantexa.

What you’ll bring. 

• Customer Focus: Your dedication to understanding customer needs is paramount. You consistently align with the core problems at hand, ensuring you grasp both the broader picture and the intricate details. You communicate effectively with senior level business and technology customers and convey confidence in sharing your perspectives.  You are adept at helping customers define a strategic roadmap that enables them to realize the value of their Quantexa products.

• Technology Expertise: You will understand data or specialise in one of our solution domains, including data management, financial crime, risk management, fraud detection or customer intelligence. You have platform implementation experience and understand the challenges faced by customers.
• Relationship Management: You have experience working with clients and an aptitude for fostering and nurturing professional relationships. Customers should feel assured of your dedication, viewing you as their primary point of contact and trusted advisor
• Consultative Approach: With an analytical mindset, you evaluate challenges from various perspectives. Collaborative in nature, you work alongside customers and internal teams to delineate and implement the most effective solutions. You have experience in a consulting role and are comfortable working with internal teams and customers to bring value.   
• You’ll be a team player internally across Quantexa teams and externally, building strong relationships is core as we are better as a team. 

Minimum Qualifications.

• Significant experience in a Client Partner role or similar consulting services or sales experience.
• Enterprise software/services selling and implementation/delivery skills.
• Demonstrated credible product, technology or industry expertise within your assigned industry segment.
• Ability to develop and maintain relationships at the executive level.
• Ability to travel as needed.

Our perks and quirks

What makes you Q will help you to realise your full potential, flourish and enjoy what you do, while being recognised and rewarded with our broad range of benefits.

We offer

• Competitive salary

Join Forms Express as an Inserter Operator and Printing Machinist – Afternoon Shift On-Site! 

Forms Express is a progressive and thriving business located in Geelong. Supplying innovative electronic and printed document creation services to the government, corporate and SME sectors with a sizeable customer base throughout Australia and NZ.  

This position is for an inserter machine operator to run an inserting machine and high-speed inkjet printing machine within our mail house operations. This position is for the afternoon shift, additional hours will be required during seasonal peak periods each quarter throughout the year including some weekend work.

If you are based in Geelong or looking to move to Geelong - this could be your chance!

Forms Express is a leading fintech and print house company providing comprehensive revenue solutions tailored for local government clients. We specialize in streamlining financial processes, offering a full suite of services from invoicing and payment processing to customized forms and digital solutions. Now operating under the Aspire Software portfolio, Forms Express is committed to delivering exceptional service and support as we continue to lead the way in the fintech and print industry.

Here is a little window into our company: Forms Express is a premier provider of document management solutions dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients. Join us in delivering outstanding service and support to our valued customers.

Forms Express was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere within commutable distance of our office in Geelong, Victoria, working in an on-site work model!

About You:

• Experience in running an inserting machine is preferable but not critical as on the job training will be offered
• Previous experience in the printing industry or experience in a mail house environment and having an understanding of the mail lodgement process would be an advantage
• You will be a mechanically minded individual with excellent problem-solving skills
• We welcome fresh graduates eager to start their career
• Excellent verbal and written communication skills
• Ability to work effectively in a team-oriented environment
• Eagerness to learn and adapt in a fast-paced setting
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

Why Forms Express?

• Competitive salary and benefits in line with experience
• Comprehensive training and ongoing support to ensure your success
• Opportunities for career growth and advancement within the company
• A positive and collaborative work environment

For information about Forms Express, please visit our website at www.formsexpress.com.au

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

SICE ANZ is currently seeking a PMCS Hardware Coordinator to join our team and contribute to the succesful delivery of a major infrastructure project in Melbourne.

As the PMCS (Plant Management Control Systems) Hardware Coordinator, you will be responsible for coordinating the hardware requirements for the project by:

• Coordinating testing of PLC cabinets and associated documents.
• Coordinating the delivery of PMCS hardware to different parties.
• Organising PMCS hardware procurement with vendors and coordinate the estimated time of arrival.
• Updating PMCS hardware documents associated with design documents to align with hardware updates.
• Supporting the delivery of PMCS hardware cabinets drawings.
• Liaising with clients and third-party vendors
• Reviewing vendor’s specifications, technical information, datasheets, etc.
• Supporting team leaders in estimating effort and duration of tasks
• Ensuring all work is completed to a high standard and on schedule

The ideal candidate for this position will possess the following qualifications and skills:

• Relevant formal qualifications or equivalent experience
• At least 2 years of experience in similar roles, ideally within construction or engineering-related projects
• Experience in the ITS industry is desirable

• Salary range: $80,000 - $85,000 + super
• Be part of large scale infrastructure projects.
• A collaborative, supportive and diverse work environment where everyone has the chance to make a difference.
• Enjoy a range of benefits including up to 3 additional days of leave per year, access to a learning platform for personal and professional growth, novated leasing, coaching and wellbeing support through our EAP, and much more!

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organisation dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologise for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

Apply for this job

Who is Flip?

Flip sits at the heart of the logistics ecosystem, enabling senders and carriers to operate, disrupt and grow in powerful and effective ways.

We harness the power of product, engineering and customer-centric design to build high quality, elegant solutions that we are proud of and our customers love to use.

We are made up of a bunch of curious technologists bringing a fresh perspective to modernising the logistics industry. We thrive on solving the hardest problems and this is reflected in our culture which encourages us to create, experiment and collaborate with our customers.

As an established, profitable and growing company we take our responsibilities to our customers seriously as we continue to build upon our data-driven platform to create a new ecosystem of integrated logistics.

We work flexibly with 4 days a week remote and 2 days working together in front of whiteboards in our CBD office.

What does this role require?

You will need a real commitment to working with customers and product people to deliver well engineered solutions that you are proud of, which are a joy to inherit, maintain and extend.

This role requires excellent cross functional collaboration and project management skills and experience with a focus on helping to ensure the right outcomes at the right time are being delivered.

You are an experienced team builder and an excellent coach to both individual contributors and team leaders.

You will be helping to deliver and extend a customer facing platform that within an interesting, complex, and highly unstructured domain - logistics and transportation. Your focus will be on team work and engineering excellence across the front and back end of this platform.

You will also need to be able to guide decisions around system and software design reasoning with an open mind, based on customer, engineering, and product considerations.

You will be working with customers, stakeholders, product and design teams ensuring cross functional cohesion and collaboration.

You are excited to imagine future strategic outcomes, and then turn that into action and results.

Who will I be working with?

You will work closely with the CEO to ensure the company mission, vision, culture, and strategy are effectively and consistently shared across your teams.

You will enjoy the company of a strong product team and together you will discover and unpack the needs, goals and frustrations of our customers in order to deliver high quality and valuable solutions that we are proud of and they love to use.

Each of your engineering teams have an amazing team lead and highly skilled and engaged Senior and Mid level Engineers. Each with an architectural understanding of building software. This has been important due to the complexities of new and existing software.

You will find the conversations you have are underpinned by deep levels of technical knowledge, curiosity, domain knowledge and a satisfaction of learning with other growth mindset people.

Can you tell me about the leadership?

Leadership largely resides in existing Engineers, Designers, and Leads.You will also find a very experienced technical CTO/CEO that facilitates this mindset and works on an equal footing with everyone, although naturally, with a commercial aspect to their role.

Company leadership listens closely and acts on the sentiment of both customers and technology whilst looking after business direction and commercial success.

How are things organised?

You will have three team leaders as direct reports with around 5 Engineers in turn reporting to them. One front end and two back end engineering teams. We are a lean shop that practises scrumban.

In addition our Geek4Geek will report to you. This person focuses on Kaizen, infrastructure, security, and compliance - they serve the overall engineering team and lend a hand where it is needed.

Who makes technical decisions?

Engineers do this together with the guidance of team leads and the engineering manager. You’re empowered not only to step up to lead, but to also step up to follow: You won’t be forced to accept things the way they are, but you will need the insight and maturity to determine when best to have backbone, or when to disagree with and then commit to the team.

Why would I apply?

• You love ambiguous, large, complex domains coupled with a mission and empowerment to simplify and take real ownership and responsibility to deliver engineering excellence.
• You might be looking for a mature and respectful environment with a high level of technical competence that is self organising.
• You might be after an uncomplicated and transparent hiring process. One technical conversation, one product, and one team fit/leadership. There will be technical and leadership discussions where hopefully you will feel challenged yet supported.
• You might be after a flexible work environment. Whilst this is not a remote role, you might enjoy a day or three working from home each week. Or you may not be a morning person. No stress.
• Generous salary.

Why might I not apply?

• You might prefer an environment where you get to make solo decisions without collaboration or care for others. If so then this role will probably not be a good fit. You will need a creative, tenacious and collaborative approach to creating solutions and be able to comfortably communicate your thoughts whilst listening to those you work with.
• You might be looking for a more traditional “management” role with direct reports under you that blindly follow your every whim. We have a flat culture and everyone is a leader, not always in the people management sense though.

What is the technology and what processes are used?

Hiring is not made purely on the basis of specific languages and tooling but as a guide the following skills would be useful:

• We try to follow lean principles more than an Agile™ - mainly scrumban.
• Serverless as an engineering first principle, containers second, and everything else is considered on a case by case basis
• Linux, AWS
• Distributed Computing: Event Sourcing and CQRS as one of the core patterns in use
• Transparent, honest, and blameless communication with high levels of individual accountability.

Flexible work arrangements.

$1,000 per annum to spend on professional development.

No agency canvassing.

Onlife is seeking a highly skilled and experienced Principal Software Engineer to join our dynamic team. As a Principal Software Engineer, you will play a critical role in shaping the technical direction of our platform and driving the success of our software development initiatives.

Your key responsibilities will include:

• Architecting and developing major system components, ensuring scalability, performance, and maintainability;
• Leading the design and implementation of software features and capabilities, collaborating with cross-functional teams and stakeholders to gather requirements and provide technical insights;
• Mentoring and coaching the engineering team, providing guidance on best practices, software design principles, and coding standards;
• Conducting code reviews and providing constructive feedback to ensure high-quality code;
• Identifying and evaluating emerging technologies and tools to enhance the efficiency and effectiveness of software development;
• Driving the adoption of best practices and standards, ensuring consistent use of software engineering methodologies across the team;
• Working closely with product managers and stakeholders to align technical solutions with business goals and customer needs;
• Researching and implementing new algorithms and techniques to enhance the performance and functionality of the application;
• Contributing to the continuous improvement of the development process, including CI/CD pipelines, automated testing, and deployment strategies;
• Develop and document technical specifications, API’s and design documents; and
• Mentor junior engineers, fostering a culture of knowledge sharing and continuous learning.

• Extensive experience in software development;
• Proven track record of designing and developing scalable, high-performance software solutions;
• Strong understanding of software architecture, design patterns, and best practices;
• Excellent leadership and mentoring skills, with the ability to guide and inspire a team of engineers;
• Ability to collaborate effectively with cross-functional teams and stakeholders, including product managers and designers;
• Deep knowledge of open source frameworks and libraries;
• Proficiency in writing clean, maintainable, and well-documented code;
• Strong problem-solving and analytical skills;
• Excellent communication and interpersonal skills;
• Strong knowledge using Python, Python frameworks and Python Libraries (bonus)
• Experience with machine learning libraries (bonus);
• Experience with DevOps practices (bonus);
• Experience with machine learning and/or geospatial technologies (bonus).

About the Role

Crown Equipment is currently seeking an individual to join the technology team based in our Mulgrave location as a Technology Solutions Advisor. If you are looking for a dynamic, engaging and customer centric role focused on industrial technology, this opportunity is for you. In your next role you will be solution orientated, advising customers on the best technology products for their application. 

The Technology Solutions Advisor will utilise telematics data to assist customers with the most appropriate technology products for their application. In this role, you will be solution orientated, joining our APAC team working with a variety of 3PL, retail, FMCG, pharmaceutical, grocery, manufacturing, production, and defence customers to provide unique offerings for their applications within Crown’s technology portfolio. You will work with a team including support, project management, and account management to bring these solutions to realisation.

Responsibilities & Duties Include

• Retain & develop existing technology products business through customer site visits.
• Communicate key data points for quarterly business reviews to local Crown Account Manager 
• Build relationships with customers, building trust to ensure a solid foundation for presenting data-based findings. 
• Attend customer sites and present the technology product range where necessary. 
• Work with the existing customer base to transition them to the most suitable technology product offering for their needs. 
• Attend product training sessions & maintain a high level of Crown product & industry knowledge. 
• Assist in the development and maintenance of technical documentation. 

Skills & Experience

• Intermediate computer skills, including intermediate knowledge of the Microsoft Office Suite
• Customer Service experience is desired
• Administration experience 
• Strong organisational skills
• Good time management skills
• Ability to work in a fast-paced environment
• Must be willing to travel up to 1 - 2 weeks per month for customer meetings as required from time to time
• Drivers License

What sets us apart?

Crown’s history began when two brothers founded the Company in New Bremen, Ohio (USA) in 1945. Today, the fourth generation of the very same family continues to lead Crown in all of its operations across the globe. Being a family-owned and run business is evidenced by more than 200 employees reaching service milestones in our 20, 25, 30, 35, 40, 45 and 50 year categories in Australia alone, with more than 2,000 employees reaching a 25 year service milestone globally. 

As a Company we want to continue to support our employees to be the best versions of themselves and that’s why, as a Crown employee you get to enjoy:

• A benefits program which gives you access to discounts and cashback from over 400+ retailers nation wide.
• Access to a health and wellbeing platform which supports your Mental, Physical and Financial goals.
• Corporate Rates for Private Health Insurance.
• An inclusive working environment.
• An Employee Assistance Program for confidential counselling with chat, phone and face to face counselling options.

​The Company

Crown Equipment is a well-respected global Materials Handling Equipment company which has enjoyed over 50 years of success in the Australian market. The Company has operations in all Australian States and territories as well as many regional locations. The Crown Brand is well known and respected in the marketplace and is supported by a customer value proposition based on highly skilled staff, quality products, strong service and parts back-up, and leading-edge technology. 

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the IT Business Applications Engineer, you will take on a vital role in shaping the future of our business systems. This is your chance to leverage your expertise in JavaScript to design, develop, and implement cutting-edge applications that cater to our Financials, CRM, and Inventory Management needs. You'll work closely with stakeholders to ensure our solutions not only meet but exceed strategic objectives and operational requirements.

In this exciting role, you'll be the mastermind behind custom scripts, workflows, and reports that enhance our system capabilities. Your keen eye for detail will ensure our applications are robust, secure, and reliable. You'll also be the go-to expert for troubleshooting, system performance optimisation, and user support.

If you thrive in a fast-paced environment and are passionate about continuous improvement, this is the perfect opportunity for you to shine and make a significant impact on our organisation's success.

Your Day to Day

• Design, develop, and implement JavaScript-based applications for Financials, CRM, and Inventory Management.
• Develop and implement custom scripts, workflows, and reports.
• Perform unit testing and debugging to ensure application reliability, accuracy, and security.
• Monitor system performance, troubleshoot issues, and implement optimisations.
• Maintain documentation of code changes, architecture, and implementation procedures.
• Provide technical support and troubleshooting for applications and integrations.
• Administer and maintain application platforms, including user access, roles, and permissions.
• Collaborate with the Change Management Committee to assess, prioritise, and implement changes.
• Perform regular system upgrades, patches, and enhancements with minimal disruption to operations.
• Provide training and support to end-users, including documentation and training sessions.

What You Need

• 5+ years’ experience as an IT Business Applications/Solutions Engineer or equivalent.
• Exceptional problem-solving, decision-making, and analytical skills.
• Exposure to eCommerce (DTC), wholesale distribution (B2B), and manufacturing environments is an advantage.
• Strong experience with ERP systems and a wide variety of SaaS-based business applications.
• Previous exposure to automated testing is highly regarded.
• Experience with application integration technologies (e.g., APIs, webhooks, EDI, iPaaS).
• ITIL understanding is an advantage.
• Previous experience in NetSuite is highly regarded.
• Experience with JavaScript, SuiteScript, HTML, and CSS for front-end development.
• Knowledge of Agile development methodologies.

The Perks

• Dog friendly offices.
• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.
• Hybrid work environment.
• Fun and inclusive staff events and celebrations.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

We are currently looking to add an Engineering Manager to help drive the Product Engineering DXP roadmap. We're seeking an energetic technical leader who is driven by building and leading high performing engineering teams.

We’re location-flexible!  This role is open to all candidates on the east coast of Australia.

This role is hybrid, allowing you to work where and when works best for you.

For this role, we ask that you can demonstrate the following experience:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, equivalent professional experience in related fields
• 3+ years of experience as an Engineering Manager or in a similar technical leadership role
• Strong technical background with hands-on experience in software development building and maintain large-scale software products
• Proficiency in full-stack development, with expertise in web based languages and frameworks such as Node, TypeScript, React or similar, and cloud platforms such as AWS
• Experience with Agile or other iterative development methodologies. We use Scrum for most of the teams, with some using Kanban
• You have shown your ability to manage multiple projects and priorities, and make decisions that align with business strategy
• Proven track record as a mentor and coach, who has developed teams by growing your people

Nice to have

• Previous experience working on DXP or CMS platforms, or experience integrating or using DXP/CMS platforms
• Experience or knowledge of ISO27001 / SOC1 / SOC2, or previous involvement in attaining and retaining security accreditation at an organisational level

 What you would do (the role day to day): 

• Work across 3-5 software engineering teams to help build our Digital Experience Platform. Each team consists of a Team Lead, and 3 or 4 software engineers at different levels - junior, mid and senior
• Provide regular feedback, conduct performance reviews, and support professional development of Team Leads and Software Engineers
• Oversee the planning, execution, and delivery of software projects
• Ensure projects are delivered on time, within scope, and within budget
• Drive best practices in software development, code quality, and architecture across our tech stack
• Node
• TypeScript
• React
• AWS
• Cloudflare
• GitLab CI/CD
• Communicate project status, risks, and opportunities to stakeholders
• Facilitate technical discussions and decision-making processes
• Optimise and streamline development processes to improve productivity

Why work for Squiz? 

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Who we are: 

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. 

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.  

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are: We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

Customer Service Representative – Geelong – On-Site

Join Forms Express as a Customer Support Representative

Forms Express is seeking an enthusiastic and detail-oriented Customer Service Representative to join our dynamic team. This entry-level role is perfect for recent graduates or individuals with a TAFE qualification looking to kickstart their career in customer service. You will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery. This position reports directly to the Customer Service Manager.

About Us: Forms Express is a premier provider of document management solutions, dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients. Join us in delivering outstanding service and support to our valued customers.

Here is a little window into our company: Forms Express was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere within commutable distance of our office in Geelong, Victoria, working in an on-site work model!

What your day will look like:

• Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information
• Client Support: Assist local government clients with their needs, including product information, order status updates, and issue resolution
• Order Processing: Handle the entry and processing of customer orders, ensuring all details are correct and deadlines are met
• Invoicing Assistance: Support the invoicing process by preparing and verifying documentation for billing
• Collaboration with Operations: Work closely with the operations team to coordinate service delivery and address any operational issues impacting customers
• Documentation and Reporting: Maintain accurate records of customer interactions and prepare reports on service activities
• Continuous Learning: Stay updated on company products, services, and best practices to provide knowledgeable support to clients

About You:

• Diploma or degree from a TAFE institution or a Bachelor's degree in a relevant field such as Business, Communications, or Customer Service
• Previous customer service experience is a plus but not required. We welcome fresh graduates eager to start their career
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a team-oriented environment
• Proficiency in Microsoft Office Suite and familiarity with CRM software is a bonus
• Eagerness to learn and adapt in a fast-paced setting
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

Why Forms Express?

• Competitive entry-level salary and benefits
• Comprehensive training and ongoing support to ensure your success
• Opportunities for career growth and advancement within the company
• A positive and collaborative work environment

For information about Forms Express, please visit our website at www.formsexpress.com.au

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

What we’re all about. 

We find, when we come together in the pursuit of excellence, great things happen. And that’s how we do things at Quantexa – together. Our business is data, but our culture is collective. We’re about growth – but not just the bottom line. We create a culture where people feel empowered to do their best work. We might work across continents and time zones, but that doesn’t stop us from collaborating. We’re connected. We celebrate our successes together, and we unite to tackle the challenges. 41% of our colleagues come from an ethnic or religious minority background. We speak over 20 languages across our 47 nationalities, creating a sense of belonging for all. 

At Q, we’re looking for people who share that vision. People like you. 

The opportunity. 

What you’ll be doing.

• Be a player coach, you will be as comfortable in execution as strategy.  
• Define and implement the strategic direction for the Technology Account Partner team in the region, aligning with Quantexa's overall business goals specifically around driving customer satisfaction, business outcomes and NRR.  
• Lead, mentor, and coach a team of Technology Account Partners (TAPs), fostering their professional growth and ensuring skill alignment with customer needs. 
• Strategically assign TAPs to portfolios, optimizing team capabilities and meeting customer requirements. 
• Act as a senior trusted advisor for key customer accounts, maintaining strong relationships and offering high-level consultation.
• Oversee strategic customer engagements, influencing strategic direction, including business reviews and advisory ‘roadmap’ sessions balancing up value pathways versus TCO. 
• Work closely with Sales, Product, and Delivery teams to ensure the team's strategies are in harmony with broader company initiatives. 
• Ensure team adherence to Quantexa’s Blueprints during project, shaping and scoping projects for success. 
• Drive operational adoption and value outcomes of the platform.  
• Proactively own escalations from the customer base.  
  

What you’ll bring. 

• Strong background in leveraging data and analytics.  
• Demonstrated success in managing senior-level customer relationships and ensuring long-term engagement, influence and satisfaction. 
• Proven experience in leading and nurturing high-performing teams, with a preference for backgrounds in data, financial crime, risk management, fraud detection, or customer intelligence. 
• An ability to inspire, motivate, and direct a team towards strategic achievements. 
• In-depth understanding of data-driven solutions, especially in financial crime, risk management, fraud detection, or customer intelligence. 
• Skilled in articulating complex concepts to a diverse audience. 
• Strong internal and external relationship-building skills. 
• Adept at strategic thinking and planning, focusing on delivering practical and impactful solutions. 
• Excellent communication and consultative skills, effective in collaborating with and influencing diverse teams and clients. 
• Experience in scoping and planning strategic projects with a focus on business outcomes and TCO.

Our perks and quirks.

What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.

We offer:

• Competitive salary

The Opportunity

The Technical Business Analyst is primarily responsible for understanding the business objectives and translating them into technical requirements. Working with multiple teams across the business, this role is responsible for translating stakeholder objectives into technical requirements, help articulate business value, assist in identifying solution options including pros-cons for each, support prioritisation and ensure that the changes and impacts are understood by the affected parties.

Responsibilities of this role include (but are not limited to):

• Conduct analysis of business issues, technical challenges and help articulate business impact and value
• Partner with key technical stakeholders to identify solution options, articulating pro-cons for each and assist in designing solution architecture.  
• Work closely with business stakeholders and partner stakeholders in defining and mapping business process, also help them in prioritisation based on business impact and value
• Distill requirements into succinct scenarios (user stories) with acceptance criteria and validation rules
• Coordinate and assist with User Acceptance Testing for technical implementations
• Support change management activities - Work with Power Users to develop user support guidelines and documentation to ensure processes are followed correctly and data integrity is maintained
• Contribute to the assessment of integrating third-party applications into existing systems
• Support Delivery Lead in conducting Agile rituals effectively and also provide relevant information required for project management and governance
• Promote Agile ways of working and help team in improving their understating of agile methodology

This is a 6 month fixed term contract with view to extension.

About You

To be successful in this role you will have:

• Strong and demonstrated skills in business process analysis and mapping
• Experience with Salesforce Administration highly regarded
• Strong understanding and knowledge of SDLC within an Agile environment
• Sound knowledge in maintenance and access to data and information, including the ability to identify, design, extract, and report on complex datasets, with a good understanding of SQL and relational data structures
• Excellent analytical skills, attention to detail and strong problem-solving skills.
• Strong understanding of configuration and coding practices of SaaS systems, ideally including AWS and Salesforce modules.
• Strong written and oral communication skills
• Ability to work collaboratively in a team environment, operate autonomously with little direction as well as see the big picture
• Exceptional team player with a willingness to perform tasks outside their role when required
• Demonstrate initiative, flexibility and an ability to work under pressure
• Experience liaising with vendors and external organisations
• Familiarity with information management applications
• Experience in education sector and understanding of student lifecycle will be advantageous
• Relevant certification in Agile methodology and demonstrable experience agile ways of working is high desirable  

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

About us 

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 5th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards. 

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an organisation that is driven by our core values of employee and customer experience. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. 

 Due to continuous growth, we have an exciting opportunity for a Lead Network Engineer to join our Professional Services Team. 

 The successful candidate will be instrumental in overseeing the effective execution of infrastructure projects that involve Firewalls, SD-WAN, Switching, Wireless, NAC and integration with Service Provider Core Network, Azure Networking and Windows AD Services.  

This role will be based in Melbourne (preferable), open to consider candidates in Sydney and Brisbane.

Responsibilities 

• Planning, designing, and executing wired and wireless network solutions, along with the assessment and improvement of current network infrastructures.  

• Delegate workload and guide project engineers to achieve successful delivery within their technical domain.  

• Provide technical guidance to new clients and collaborating closely with presales Solution Architects for comprehensive project delivery. 

• Collaborate with the Service Provider Team to support the maintenance and enhancement of the Core/MPLS network and subsequently, conduct internal training sessions for engineers as needed. 

• Establish a consistent approach to delivering common solutions by generating Effort Estimates, Guidelines & Best Practices, Testing Templates, As-built documentation, and other project artefacts. 

• Work alongside the Project Manager to develop schedules and manage variations while ensuring solutions are aligned with the design, statement of work, and scheduling milestones during delivery. Be accountable for project delivery from inception to closure. 

• Travel to customer sites for project-related tasks as needed including engaging in design discussions with potential clients 

• Minimum 5+ years in Architecture, Design, Implementation and Leading Projects with highly skilled Network Engineers specialising in Service Provider Core Network, Firewalls, SD-WAN, Switching, Wireless, NAC and integration with Azure Networking and Windows AD Services. 

• Must have current certifications in Fortinet Firewall/SD-WAN (NSE4, NSE6, NSE7), Cisco (CCNP/CCIE) and/or Aruba Switching/Wireless Stack (ACSA, ACMP) or equivalent certifications. 

• Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco/Meraki, HP-Aruba, and Palo Alto. 

• Strong understanding and demonstrated experience in the use of following technologies. o Next Gen Firewalls (FortiGate ‘preferred’, Palo Alto and Cisco Meraki) o Routing (FortiGate, Cisco and Meraki) o SD-WAN (FortiGate ‘preferred’ and Meraki) o Service Provider Core/MPLS network o Switching (HP/Aruba ‘preferred’, FortiGate, Cisco and Meraki) o Wireless (Aruba ‘preferred’, FortiGate, Cisco, Meraki) 

• Previous role with an IT&T System Integrator, Professional Consulting Services, Internet Services Provider, or similar organisation. 

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator. 

• We offer options for you to interview virtually. 

• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment. 

• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements. 

• Regular social events and an awesome culture – work with a team of experts in their field 

• Ongoing training and development including paid certifications. 

• Quality hardware and laptop provided. 

• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it! 

Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks. 

Aspire Software is looking to hire a Group Managing Director to operate a portfolio of software businesses in Australia!

This position provides critical operational leadership to a portfolio of companies within a growing software vertical. As leader and manager of a portfolio, you will be responsible for developing and implementing the business’s strategic plan spanning sales, R&D, customer service and professional services. Along with the rest of the Business Unit leadership team, the PM must identify, define, and execute the strategies required to achieve your growth plans and operating objectives with a focus on improving operational excellence. You will be fully accountable for the results of this business.

Here is a little window into our company: Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate can be based anywhere within commuting distance of our office in Melbourne or Adelaide working in an On-site work model!

Group Managing Director Responsibilities

• Own the long-range, annual and quarterly financial and non-financial goals
• Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
• Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery

Sales

• Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
• Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
• Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
• Improve use of Salesforce and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
• Create and implement KPIs for sales team to measure performance and productivity; develop performance dashboards and establish reporting process
• Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
• Manage key relationships with large accounts

Customer Care/Customer Success

• Execute an effective, long-term customer success program for clients
• Implement and maintain client support initiatives
• Facilitate both in-house and client training sessions
• Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
• Coordinate the administration of annual customer satisfaction surveys and other communication tools

Research And Development

• Ensure clear product roadmaps are established, followed, and adapted to meet market needs
• Balance investment in R&D with maintenance efforts to maximize new customer growth and retain existing clients while maintaining efficient Customer Care and R&D operations
• Track Product Manager prioritization of R&D tasks, ensuring they are entered into the corporate system and executed by software developers
• Facilitate the growth of Product Managers by aligning their activities with job descriptions

Financial Management

Review with Senior Management and the team:

• Advance performance by driving improvements in revenue, profit, customer retention, loss prevention, and expense ratios
• Annual, quarterly, and monthly revenue results/forecasts and costs
• Participate in the development of internal department policies and programs to support quality and growth
• Drive P&L, ROI, EBITDA and ARR/ IRR performance of businesses and ensure companies are meeting organizational objectives

About You

• Prior experience in managing a B2B software company
• A natural ability to lead performance and financial health in a business
• Bring a proven entrepreneurial spirit and pace-setter traits
• Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree, a plus
• 10+ years of direct cross-functional team management experience and P&L management
• Broad financial acumen across the organization (e.g., managing a P&L, understanding financial documents, business intelligence, FP&A processes, etc.)
• History of developing and implementing successful strategies for net new customer acquisition and market penetration
• Ability to structure, analyze, and solve complex business problems, as well as deliver impact against concrete business goals
• Excellent Leadership, communication, and organizational skills
• Excellent analytical and problem-solving skills
• A 'roll up the sleeves' attitude towards problem-solving
• Goal-oriented with comfort in setting measurable goals for others and him/herself
• Ability and willingness to create change, passion for continuous improvement
• 30% travel required for internal and customer meetings
• Must be legally authorized to work in Australia
  

For information about Aspire Software, please visit our website at www.aspiresoftware.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Onlife is seeking a highly skilled and experienced Senior Software Engineer (with an interest in machine learning) to join our talented team and contribute to the development and enhancement of our cutting-edge spatial app. As a Senior Software Engineer, you will play a critical role in designing, coding, and maintaining robust and scalable software solutions using Python and other relevant technologies.

Your key responsibilities will include:

• Design, develop, and implement complex back-end features using Python frameworks (e.g., FastAPI, Flask);
• Collaborate with cross-functional teams to understand requirements and translate them into technical solutions;
• Write clean, maintainable, and well-documented code adhering to best practices;
• Conduct code reviews, mentor junior engineers, and foster a collaborative development environment;
• Implement unit tests and participate in integration testing to ensure code quality
• Use Test-Driven-Development (TDD) to assert software capabilities
• Stay up-to-date on the latest advancements in Python libraries and frameworks
• Explore and propose potential applications of Machine Learning within our product landscape (This could involve tasks like data pre-processing, model selection, and evaluation)
• Collaborate with other members of the team to integrate and deploy ML models into production if applicable
• Experiment with new practices and technologies
• Work in compliance with organisational sensible defaults

• Several years experience in software development with a strong focus on Python programming;
• Proven ability to design, develop, and deploy complex and scalable applications;
• Several years experience working in an Agile delivery environment
• Excellent problem-solving and analytical skills
• Experience with version control systems (Git) and continuous integration/continuous delivery (CI/CD) pipelines (a plus)
• Strong communication, collaboration, and teamwork skills
• A demonstrated interest in Machine Learning or a basic understanding of core ML concepts (e.g., supervised learning algorithms, evaluation metrics)
• Experience with web scraping or data analysis libraries (BeautifulSoup, Pandas)
• Open-source project contributions
• Strong understanding of software development principles, design patterns and best practices, 
• Excellent problem solving and analytical skills
• Experience with Deep Learning frameworks (TensorFlow, PyTorch)

About V2:

V2 is a transformation consultancy that helps customers solve their most pressing technology problems in a manner that sets them up for future success. We have expertise across data, software and cloud and are able to provide integrated end to end solutions. With a zero dependency approach, our aim is to empower our customers so that they have the right skills and processes to succeed.

About the role:

One of V2's customers is seeking a highly skilled Network Lead to join their team. The customer is looking to modernise their infrastructure and platform with a Cloud and DevOps approach. This is an exceptional chance for someone experienced in network engineering to learn and grow their platform engineering skills. You will be collaborating with a talented and diverse group of professionals in a fast-paced, dynamic environment, with the support and expertise of V2 by your side.

Responsibilities

• Shift from reactive break-fix to proactive monitoring to improve issue detection and resolution times.
• Streamline and automate device onboarding, application/user onboarding, and support processes.
• Oversee network configuration management with a strong focus on recently implemented SD-WAN.
• Mature cloud networking practices and establish a robust platform engineering approach for network products, emphasising cloud and self-service solutions.
• Demonstrate a strong commitment to helping other teams by choosing the right solutions, not just the latest technologies.
• Provide guidance and mentorship to team members, enhancing their technical skills and fostering a collaborative working environment
• Communicating progress and working with various stakeholders, 3rd party organisations and business units to drive the required outcomes

Requirements

• Extensive experience in Network Engineering, including network security (CISCO & Firewalls)
• Desire to work with AWS and Azure.
• Automation and Scripting Experience essential, infrastructure as code preferred.
• Proven experience in managing network configurations and familiarity with SD-WAN technologies.
• A strong desire to assist other teams and provide the best solutions to meet their needs.

Apply Today and Join Us on This Transformation Journey!

L1 - L2 Helpdesk Support technician – Hybrid – Melbourne

H&L POS is growing, and we have a new opportunity in Melbourne for an L1/L2 Helpdesk Support Technician to join our Support Team. Members of the Support Team assist our clients in their day-to-day needs and provide them with high levels of professional service.  

About H&L 

H&L is a hospitality technology company providing our clients with industry-leading Point Of Sale and inventory management tools to work and improve their business. H&L has been at the forefront of technology in the hospitality and food and beverage industry for over 30 years. Our clients range from small bars and restaurants to multinational organisations.  

With a commitment to delivering cutting-edge technology and exceptional service, we empower businesses to enhance customer experiences and streamline operations.

H&L POS is currently providing a point-of-sale solution to over 2500 clients across Australia. Leading in the pub sector with large accounts such as ALH, Rockpool, AVC, Solotel, and much more. H&L POS has been the leading provider of point-of-sale and inventory management solutions to the hospitality and food and beverage industry for over 30 years and is embarking on a new era of product growth, building a new generation of POS (Point of Sale) and Inventory Management software solutions. The intuitive and customer-centric approach behind our innovative products is why so many venues choose H&L, and why many of our customers are multi-award winners. Our goal is to build on our reputation and be the very best at providing in-house developed software to the growing food & beverage market. While at H&L, we're regarded as a leading systems developer, and we're first and foremost hospitality people.

The candidate can be anywhere within commutable distance of our office in Melbourne, working in a hybrid work model!

Our Support Team offers 

• Flexible hybrid working from home arrangements
• Training on our software, integrations, and hardware
• Quarterly KPI Bonuses

What does the role look like:

• Supporting clients with their operational hardware (Workstations, Touchscreens, Printers, etc) and software problems (H&Ls own Sysnet, Windows, third party, etc)
• Use your troubleshooting skills to quickly and correctly identify problems, potential solutions, and perform escalations
• Ensuring clients are satisfied with the resolutions you’ll provide them
• Conducting client procedural support and training 
• Recognising potential new or expansion revenue opportunities 
• Supporting other H&L staff
• Efficiently and accurately logging tickets through our ticketing system

About You:

• Excellent problem-solving skills
• A drive for great customer experience
• Thorough knowledge of Windows Operating Systems
• Great organisational skills
• General networking understanding
• Good understanding of desktop and web-based applications
• Good understanding of printer hardware and drivers
• Computer security concept and applications (Firewalls and Antivirus)
• Basic to intermediate SQL Server knowledge

• Hospitality and/or Point Of Sale experience (H&L POS software)
• Call Centre or Technical Support experience
• Experience using TeamSupport or other ticketing tools
• Excellent written and communication skills
• Ability to work under pressure
• The ability to work both in a team and autonomously when working remotely
• Eagerness to learn
• Fluent in English, both written and verbal, is essential
• Legally authorised to work in Australia

Join us at H&L and be part of a dynamic team dedicated to revolutionizing the Point of Sales experience for businesses across Australia.

If you are passionate about sales, technology, and making a significant impact, we would love to hear from you. 

For information about H&L POS, please visit our website at https://hlpos.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.