Customer Service Representative – Geelong – On-Site
Join Forms Express as a Customer Support Representative
Forms Express is seeking an enthusiastic and detail-oriented Customer Service Representative to join our dynamic team. This entry-level role is perfect for recent graduates or individuals with a TAFE qualification looking to kickstart their career in customer service. You will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery. This position reports directly to the Customer Service Manager.
About Us: Forms Express is a premier provider of document management solutions, dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients. Join us in delivering outstanding service and support to our valued customers.
Here is a little window into our company: Forms Express was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
The successful candidate will be based anywhere within commutable distance of our office in Geelong, Victoria, working in an on-site work model!
What your day will look like:
- Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information
- Client Support: Assist local government clients with their needs, including product information, order status updates, and issue resolution
- Order Processing: Handle the entry and processing of customer orders, ensuring all details are correct and deadlines are met
- Invoicing Assistance: Support the invoicing process by preparing and verifying documentation for billing
- Collaboration with Operations: Work closely with the operations team to coordinate service delivery and address any operational issues impacting customers
- Documentation and Reporting: Maintain accurate records of customer interactions and prepare reports on service activities
- Continuous Learning: Stay updated on company products, services, and best practices to provide knowledgeable support to clients
About You:
- Diploma or degree from a TAFE institution or a Bachelor's degree in a relevant field such as Business, Communications, or Customer Service
- Previous customer service experience is a plus but not required. We welcome fresh graduates eager to start their career
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a team-oriented environment
- Proficiency in Microsoft Office Suite and familiarity with CRM software is a bonus
- Eagerness to learn and adapt in a fast-paced setting
- Fluent in English, both written and verbal, is essential
- Must be legally authorized to work in Australia
Why Forms Express?
- Competitive entry-level salary and benefits
- Comprehensive training and ongoing support to ensure your success
- Opportunities for career growth and advancement within the company
- A positive and collaborative work environment
For information about Forms Express, please visit our website at www.formsexpress.com.au
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
