This role is primarily responsible for:

Diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.

Tasks may include (but are not limited to):

• Account maintenance (password resets, account unlocks, etc.)
• Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
• Remote access (VPN and Portal access, token troubleshooting)
• Exchange mailbox issues and requests, mail client (M365) support
• Managing access to the internal desk phone system
• Maintaining access lists to, and supporting file shares and network printers
• Co-ordinating procurement for mobile phone, hardware and software requests

Job Description

The Program Financial Analyst supports the Finance Operations team to provide expert financial advice and reporting services. This role supports financial management of program budgets through analysis, risk management and modelling to support objectives and inform effective decision making.

In this role you will have the opportunity to leverage a hybrid working arrangement.

Specific Functions

• Partner with the business to provide sound financial advice to meet organisational goals.
• Monthly variance analysis and financial reporting across programs and overheads,
• Compilation and review of budgets/ forecasts using actual performance, previous budget figures, etc
• Coordinate multiple financial cost analysis functions, including cost allocation, setting up cost control systems, collecting data, controlling costs and preparing reports that maintain the Company’s cost accounting system,
• Liaison to the business for accurate cost allocations and cost rates, compliance with Cost Principles.

About the job

Due to our continued growth Sodexo is seeking an experienced Accommodation Coordinator / Travel Support Coordinator to support our travel operations. Reporting to the Travel and Accommodation Manager, your main responsibilities will entail supporting of our travel and accommodation teams, flight bookings, data entry and overseeing and impacting processes and procedures related to the accommodation sector.

About You

You will consider yourself a well organised, self-motivated individual and hospitality professional with the ability to the below criteria:

• Accommodation reservation experience (In-flight INX) preferable in a remote village, resort or similar environment
• Administration experience supporting a very fast paced team
• Inflight Accommodation system knowledge desirable but not essential
• Intermediate to advanced proficiency in MS Office Suite 
• Excellent written and verbal communication skills are essential
• Proven ability to listen to customer needs, exceed expectations and provide outstanding customer service service / support for operations in a friendly manner

‘Why choose Sodexo?

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity and creating an inclusive working environment for all our employees. 

At Sodexo we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.

We offer a competitive salary, many development opportunities and a great recognition program!’

So what next? 

If this sounds like the right job for you, please apply.

About Sodexo

Sodexo provides a range of services at remote locations across Australia, servicing both on-shore and off-shore sites, in difficult and challenging environments. At Sodexo, our Energy & Resources segment serves four markets: Mining, Offshore & Marine, Onshore Energy, and Engineering & Construction Projects. Our growing team of employees is dedicated to improving productivity, building meaningful client relationships, reducing on-site problems and improving quality of life for the thousands of Australians who call our remote sites home.

What you get to do in this role

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

• The Senior Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
• The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. The Technical Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays, on-call) as needed. 

Join our team in Norwest as a Business Support Officer. From managing office facilities and ensuring everything runs smoothly to providing essential administrative assistance, your contributions will help drive our success. If you're passionate about creating a well-organized, efficient, and welcoming workplace, we want you on our team!

Key responsibilities:

• Director of First Impressions, be the face of our team in a collaborative environment, welcoming our clients and supporting staff members
• Meeting and greeting visitors and clients, answering phone calls
• Systems all-rounder, understand our different systems and guide staff to subject matter experts such as IT or Finance Team when queries are raised
• Assist our quality assurance team in conducting project audits at the direction of our HSEQ Leader
• Health and safety champion, as a health and safety representative, manage the emergency response and workplace inspection audits
• Supporting the coordination of office and corporate functions 
• Kitchen duties, including maintaining a clean and organized space, restocking supplies, and assisting with staff catering needs
• Employee Inductions, onboarding and offboarding administration tasks
• Assisting in organising travel and accommodation
• Coordinating deliveries and mail
• Coordinating training, email communication, room bookings
• Updating and filing documents
• Assist with organising staff photos, business cards.

This role will be based full time in the office in Norwest.