This role is primarily responsible for:
Diagnosing and resolving technical issues and requests in support of corporate computer hardware, software, network and telecommunication systems.
Tasks may include (but are not limited to):
- Account maintenance (password resets, account unlocks, etc.)
- Troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within
- Remote access (VPN and Portal access, token troubleshooting)
- Exchange mailbox issues and requests, mail client (M365) support
- Managing access to the internal desk phone system
- Maintaining access lists to, and supporting file shares and network printers
- Co-ordinating procurement for mobile phone, hardware and software requests
