About the role:
Join this values-drive Not for Profit as a Service Desk Analyst and play a vital role in enhancing mental health and wellbeing through effective ICT support! This dynamic position involves diagnosing technical issues, building stakeholder relationships, and contributing to a vibrant, values-driven community. If you?re passionate about making a difference and have a strong IT background, we want to hear from you!
Responsibilities:
Provide timely and effective customer service via the ICT Service Helpdesk.
Diagnose and resolve technical issues, maintaining clear documentation and communication.
Manage Active Directory accounts and oversee hardware/software troubleshooting.
Develop and maintain the IT knowledge base and support staff training.
Collaborate with stakeholders to ensure alignment with operational goals and service delivery.
Skills Required:
Qualifications: Certificate IV or higher in Information Systems, IT, or a related field; relevant certifications are desirable.
Experience:
... Click here to view more detail / apply for Service Desk Analyst
Join this values-drive Not for Profit as a Service Desk Analyst and play a vital role in enhancing mental health and wellbeing through effective ICT support! This dynamic position involves diagnosing technical issues, building stakeholder relationships, and contributing to a vibrant, values-driven community. If you?re passionate about making a difference and have a strong IT background, we want to hear from you!
Responsibilities:
Provide timely and effective customer service via the ICT Service Helpdesk.
Diagnose and resolve technical issues, maintaining clear documentation and communication.
Manage Active Directory accounts and oversee hardware/software troubleshooting.
Develop and maintain the IT knowledge base and support staff training.
Collaborate with stakeholders to ensure alignment with operational goals and service delivery.
Skills Required:
Qualifications: Certificate IV or higher in Information Systems, IT, or a related field; relevant certifications are desirable.
Experience:
... Click here to view more detail / apply for Service Desk Analyst
