Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Rockhampton on a permanent, full-time basis.

In this role, you will be an important member of the Customer Service team reporting directly to the Business Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

• Experience working in customer service or call centre environments (essential)
• Demonstrated experience in phone sales and converting enquires into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.
• Accurately enter data into systems

As a part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

About Us -

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills

Employee Testimonials

“Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” 

Phillip Winkler

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

“What has kept me at Rentokil Initial is the diversity of the role and the large amount of support.” The opportunities are endless here.”

Adam D’Andrilli

Our Assistant Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, leading teams, and creating a meeting place in their communities.

• Grow a successful business: drive sales leveraging your business acumen, efficiency and problem solving skills

• Our store leaders act like owners. They run their store as though it belongs to them - from developing their team, managing daily operations, creating connections to owning the financial performance

• Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

• This role is a 'hands on' and develops your leadership experience, coaching skills, coffee passion and business acumen

• Our Managers delight and uplift customers through a human connection, engaging with customers and staff and leading by example

About You

• Previous experience in store leadership roles ideally within the retail or hospitality industries

• Exposure to managing store operations and driving financial success

• Previous exposure to rostering, P&L reports and budgets

• An ability to develop teams and evoke a positive and fun working environment 

Our Partner Promise & Benefits

• 12 week fully paid training program with ongoing 1:1 mentoring and a tailored career pathway

• Participate in our Store Leaders Incentive/Bonus Program

• Receive free coffee, discounts on shift and at all of our Starbucks Australia stores

• Enjoy the security of a permanent role with good work-life balance, a rotating roster and flexibility

• Develop your leadership skills - opportunities to open new stores or become a management trainer

• Grow and develop your passion for coffee - become a coffee master!

Join us

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Inspire with every cup. Explore our opportunities and learn more about becoming a partner. Apply now!

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 15,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Metalcorp business in our Kewdale team as a Customer Service Representative. Metalcorp is a leading rural Australian steel distributor, supplying brands for the land through our branches and stockists across Australia.

In this diverse and challenging role, you will support our team by managing enquiries via phone and email as well as face to face. As a self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time. You also enjoy being busy and working in a supportive team environment. 

This is a Monday to Friday role allowing some flexibility in start times and offering a competitive remuneration package as well as wellbeing and health initiatives including access to our Employee Assistance Provider, on-site car parking, and on-going training.

What Will You Do?

Being the face of Metalcorp for our customers, you will:

• interact with our customers over the phone, email and in person at the trade counter managing quotes, projects, orders and queries
• follow-up on quotations and inquiries converting these into sales opportunities
• collaborate with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met
• nurture and grow relationships with customers to uncover new business and sales opportunities
• resolving issues and seeking ways to improve the customer’s experience

More About You

With your positive attitude and willingness to develop yourself in the role you will need to bring:

• excellent communication skills and the ability to build effective relationships
• high attention to detail and ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues
• a team-oriented mindset
• a willingness to grow and develop yourself

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, strengthening our communities for

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Wednesday January 24th, 2024

Do you enjoy creating memorable guest experiences? Join our team as our next Guest Service Agent and build your career with Accor! 

Currently, we are looking for a highly motivated and passionate Guest Service Agent to join Novotel in Canberra.

The successful candidate will have a love for delivering exceptional guest service and have an eye for accuracy. Reporting to the Front Office Manager, will be responsible for the following duties:

• Providing high standard of customer service at all times
• Attending guests’ phone calls, managing inquires, and check in & check out of guests
• Offering and promoting products/services to guests
• Undertaking general clerical & administrative duties where needed

Oaks Broome Hotel are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Client Relationship Manager – Queensland and WA

Company Description

Greencross is Australia’s largest integrated pet wellness organisation.  The Animal Referral and Emergency Network  - AREN – (who are our Specialist and Emergency Centres) work closely with our Greencross GP hospitals and our retail stores (Petbarn and City Farmers). AREN is a large group of referral and primary accession hospitals that are focused on providing emergency and specialist care to pets, that regular General Practicing veterinarians can’t provide. Our purpose is to make our world a happier place through the love of pets.

We have an exciting opportunity for you to join the team at Greencross Pet Wellness as a Client Relationship Manager for our Specialist and Emergency Hospitals.

Job Description

As a Client Relationship Manager, you will be the principle contact for relationships with all or our veterinary business clients (referring vets) and pet owning clients.  Ensuring that we have a simple smooth process for referring vet engagement with our hospitals and to work closely and collaboratively with the Specialist and Emergency Hospital Marketing Executive along with the Business Managers for each of the S&E hospitals in their region.

Key Responsibilities of the role include:

• Developing and nurturing relationships with our referring veterinary practices, fostering a collaborative and mutually beneficial partnership.
• Monitoring and managing referral targets to ensure consistent growth and achievement of goals.
• Utilising your marketing experience to create and implement strategies that effectively promote our Specialist and Emergency Hospital services.
• Generating comprehensive reports to provide insights into referral trends, performance metrics, and growth opportunities.
• Ensuring compliance with occupational health and safety standards to maintain a safe and secure environment for staff, clients, and patients.
• Manage B2B interactions and engage in strategic partnerships to enhance our referral network.
• Coordinate and oversee events aimed at strengthening relationships and promoting our services within the veterinary community.
• Collaborate closely with the marketing team to align strategies, messaging, and promotional activities.
• Work in coordination with the operations manager to streamline processes and enhance overall efficiency.

Qualifications and Experience:

• Proven track record in developing and maintaining professional relationships.
• Marketing experience with the ability to create and execute successful strategies.
• Exceptional communication and interpersonal skills, allowing you to interact effectively with diverse stakeholders.
• Proficiency in generating and analysing reports to inform decision-making.
• A commitment to occupational health and safety standards to ensure a secure and compliant work environment.
• Desirable: Experience in the Veterinary or Medical Industry, demonstrating a deep understanding of the sector's dynamics and needs

Our offer

• The opportunity to work with a dynamic and dedicated team of professionals in the pet care industry.
• A competitive salary package commensurate with experience.
• Ongoing professional development opportunities to enhance your skills and expertise.
• The chance to make a meaningful impact on the health and well-being of pets and their owners.

If you are a motivated individual with a genuine passion for the Veterinary or Medical Industry and a proven ability to build strong relationships, we encourage you to apply for this exciting role. Join us in our mission to provide exceptional care to pets and contribute to their overall wellness.

To apply, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for the Client Relationship Manager position at Greencross Pet Wellness Company via the link.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

• Supporting the day-to-day delivery of appointments
• Responding to and actioning the day-to-day general administrative, scheduling, and booking queries via phone, inbox and online booking system
• Utilizing custom software program to support the delivery of services
• Working with the Customer Relationship Manager to respond to specific Customer requests
• Supporting additional service delivery tasks as required including, invoicing, file preparation, and other administrative tasks as required
• Engagement with Customers, Consultants and Colleagues to ensure outstanding service delivery

We are looking for enthusiastic Shift Managers to join the team at our Chinderah Northbound  McDonald’s. We have a variety of FULL TIME & PART TIME postions avalable 

We can offer flexibility to suit your availabilities. Days and hours may change and vary to meet the needs of the restaurant. This position falls under the Fast Food Industry Award.

• As a Shift Manager you are responsible for delivering outstanding QSC (Quality, Service & Cleanliness), sales, people practices and profit on your shifts.
• Supervise employees to ensure that restaurant operations and procedures are adhered to.
• Comply with restaurant safety & security standards to ensure a safe working environment for all employees and customers. 
• Take responsibility and ownership for ensuring food safety is maintained to the highest standard throughout the restaurant.
• Review and monitor guest counts and sales projections to ensure they are aligned to shift targets and restaurant goals.
• Actively seek customer feedback to ensure an exceptional customer experience is achieved, driving repeat business.
• Work within a team to deliver the best quality and experience for our customers.

With our continued success, we have an exciting opening for an experienced people, project and solutions manager to join as our Global Manager - Business Manager. The purpose of the Global Manager - Business Solutions role is to lead and manage the Business Solutions Management team and other internal departments on new and existing clients to manage the delivery of new client implementations and amendments to existing client systems, including technical account management.

The day to day tasks may include but not limited to:

• Provide management of deliverables related to new client implementations and existing client system enhancements through its life cycle, specifically:

• Conduct initial client workshop and requirements gathering.
• Undertake preliminary BA work in scoping the client's installation build. gain a clear understanding of client business workflow and requirements and manage the flow of this information to the development team in the form of solution designs.
• Liaise with relevant departments to finalise client configuration and customisation requests.
• Manage testing with client, including shakedown and UAT through to acceptance.
• Undertake manual configuration in preparation for final delivery of system.
• Manage the quoting process to ensure the quote provided to the client is an accurate reflection of the effort required in order to meet both client requirements and Inlogik profitability.
• Manage client acceptance of the work requests and ensure the invoice(s) for the work request is generated according to the agreed billing schedule.
• Conduct customer demonstrations and system administrator training sessions.
• Work with documenter in relation to creation of user manuals for bespoke client requirements
• Provide excellent customer service, including assisting Clients with the configuration and troubleshooting of products.

• Provide systemic project management advice and assistance in the creation of improved project management business practices at Inlogik.

• Pro-actively monitor issues through internal tracking systems to support implementation, new work services and multiple testing phases.

• Ad hoc documentation tasks.

• Ensure that the flow of data is established between the client system and Inlogik. Including the analysis of incoming and outgoing client data files.

• Undertake testing of any custom development required during the course of implementing for client.

• Oversee a successful handover to the support team on completion of any implementation project.

• Design and implement plans and procedures.

• Set goals for performance (including efficiency).

• Oversee daily operations.

• Lead employees to encourage maximum performance and commitment.

• Evaluate performance, prioritization of issues and dependencies.

• Participate with the recruitment, onboarding, offboarding of employee’s process when required within the team.

With our continued success, we have an exciting opening for an experienced people, project and solutions manager to join as our Global Manager - Business Manager. The purpose of the Global Manager - Business Solutions role is to lead and manage the Business Solutions Management team and other internal departments on new and existing clients to manage the delivery of new client implementations and amendments to existing client systems, including technical account management.

The day to day tasks may include but not limited to:

• Provide management of deliverables related to new client implementations and existing client system enhancements through its life cycle, specifically:

• Conduct initial client workshop and requirements gathering.
• Undertake preliminary BA work in scoping the client's installation build. gain a clear understanding of client business workflow and requirements and manage the flow of this information to the development team in the form of solution designs.
• Liaise with relevant departments to finalise client configuration and customisation requests.
• Manage testing with client, including shakedown and UAT through to acceptance.
• Undertake manual configuration in preparation for final delivery of system.
• Manage the quoting process to ensure the quote provided to the client is an accurate reflection of the effort required in order to meet both client requirements and Inlogik profitability.
• Manage client acceptance of the work requests and ensure the invoice(s) for the work request is generated according to the agreed billing schedule.
• Conduct customer demonstrations and system administrator training sessions.
• Work with documenter in relation to creation of user manuals for bespoke client requirements
• Provide excellent customer service, including assisting Clients with the configuration and troubleshooting of products.

• Provide systemic project management advice and assistance in the creation of improved project management business practices at Inlogik.

• Pro-actively monitor issues through internal tracking systems to support implementation, new work services and multiple testing phases.

• Ad hoc documentation tasks.

• Ensure that the flow of data is established between the client system and Inlogik. Including the analysis of incoming and outgoing client data files.

• Undertake testing of any custom development required during the course of implementing for client.

• Oversee a successful handover to the support team on completion of any implementation project.

• Design and implement plans and procedures.

• Set goals for performance (including efficiency).

• Oversee daily operations.

• Lead employees to encourage maximum performance and commitment.

• Evaluate performance, prioritization of issues and dependencies.

• Participate with the recruitment, onboarding, offboarding of employee’s process when required within the team.

TOMRA, in conjunction with Joint Venture partners Cleanaway, run and operate the Return and Earn scheme in New South Wales.

TOMRA is seeking an Operations Manager to lead our New South Wales team to manage the network across the state.

As the primary point of contact for Network-related matters, The Operations Manager is responsible for managing the relationship between TOMRA and the NSW Joint Venture, Scheme Coordinator and State Government.

 In addition, the Operations Manager is responsible for ensuring the integrity of the Network. This includes contractor management, contractual obligations to the State Govt and quality of customer experience on site.

Reporting into the Operations Manager are the NSW Field Service team, Partnerships and Field Site team.  

Other duties include:

• Nurture key external stakeholder relationships in order to protect and grow existing business (this may include but is not limited to scheme coordinators, government regulators, joint venture partners, and vendors).  
• Ensure that TOMRA operated RVM (Reverse Vending Machines) solutions are operational and meeting our up-time SLA obligations
• Drive positive financial outcomes by ensuring the commercial and financial viability of the organisation unit  
• Develop a comprehensive account management plan with a focus on customer retention
• Oversee contractual compliance regarding delivery of Network Operator obligations, ensuring the business delivers on uptime and KPI requirements 
• Manage comprehensive account management plan with a focus on customer retention Drive the production of compelling business cases and analysis to support services to our sites and customers
• Work closely with the cross-functional teams to optimally manage requests, workload and key resource allocation 

About the role

Do you want to work on the bleeding edge of innovation in the payments industry?  Are you someone who enjoys pursuing and winning new business opportunities?  Do you want to be a part of the team who helps dream, design, and build the future of payments? If so, Digital Partnerships is the team for you at Visa.

The Digital Partnership team lead Visa’s engagement with Fintech, Big Tech and Digital Platforms to identify partnership and commercial opportunities for Visa and/or our clients.

We are looking for a self-motivated, results-oriented and passionate business development manager to join our team and help pursue new opportunities across Australia, New Zealand & the South Pacific.

Why join us

• Be part of the team that seeks out and closes commercial opportunities with new clients in new and emerging territories such as Embedded Finance, Cross-Border Commerce & Money Movement, and Digital Money & Assets
• Work with some of the most exciting companies in payments & financial services (Digital Banks, BNPL providers, Crypto players, B2B Fintechs)
• Work with incredible people every day – both internally and externally.  We’re a team of intraprenuers who work hard, have fun and get stuff done

Join us and make a difference today.

What you will be doing

• Developing commercial strategies to win new business and execute new customer acquisition activities
• Building a network of external contacts that you will nurture to build relationships and your pipeline of new opportunities
• Actively monitor competitive landscape for attack and grow opportunities
• Collaborating with regional and local finance teams to develop commercial proposals for regional and global opportunities
• Providing data analysis support for key business decision making and market updates
• Producing relevant sales collateral and pitch presentations for new client opportunities
• Developing content and the engagement strategy for industry bodies and events

Life At Visa

• We are known for offering industry-leading compensation
• We have state of the art offices in Melbourne, Sydney and Auckland
• We provide world class benefits including:
  • Mental health and wellbeing resources to all employees
  • Generous annual leave plus carers leave, parental leave, baby bonding leave, and pregnancy loss leave, among others
  • Paid volunteering leave & employee referral program cash awards
  • Ability to work from another location for up to 1 month each year
• Global company with global opportunities.  We can share endless stories of how we’ve supported our employees to accelerate their career progression and pursue opportunities in other geographies around the world.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

·     ASX 300 listed financial services organisation

·     Flexible & hybrid working arrangements

·     Sydney location

Do you want to:

·       work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?

·       understand the strategic direction of your organisation and how your effort contributes to success?

·       work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

·       work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

·       be recognised and rewarded for your performance?

·       work for an organisation where ‘C-A-R-E’ are their values?

·       have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

Who we’re looking for:

• Collaborate and ideate: Work closely with marketing team peers to brainstorm and conceptualise design solutions that align with the brand’s vision and goals.
• Design and execute: Create visually compelling graphics for various platforms, including but not limited to website assets, social media content, marketing materials, and product packaging. 
• Maintain brand consistency: Develop and implement brand guidelines to maintain a cohesive and recognisable brand identity.
• Lead and mentor: Effectively lead and mentor the teams’ graphic designer.
• Team collaboration: Collaborate with cross-functional teams to understand business and project requirements and contribute to a positive and creative team culture.

This role is responsible for the management and delivery of branded assets and tactical marketing campaigns across Novated, Small Fleets and Enterprise customer audiences based on a clearly defined marketing calendar.

This role is highly suited to a senior graphic designer with campaign execution and management experience working within a medium to large corporate company, looking to increase their responsibilities and remit beyond pure graphic design.

Reporting to the Director of Marketing, this role will maintain the clear and consistent application of the FleetPartners brand, developing creative outputs for print and digital communications, and promoting FleetPartners plans, services and activities. In doing so, help to build brand recognition, ensuring a single, clear, consistent voice to customers and other stakeholders (investors, team members).

What you’ll be doing:

• Utilising the recently redefined brand guidelines, manage the successful execution of tactical marketing campaigns for example:  
• Execute quarterly vehicle specials campaign (RM presentations, social tiles, website updates, client eDMs, flyers, posters
• Refresh quarterly ‘FP Thrive’ wellness promotion with a new prize pool including website updates, pull-up banners, DL flyers, video
• Ad hoc assets to support this business – design and typeset white papers, FAQ docs, branded templates, brochures, flyers
• Manage the social media schedule including asset production and publishing (utilising the content provided by the Marketing Manager)
• Design and publish website and intranet visual design assets e.g. masthead banners, new web content
• Design and typesetting of annual corporate reporting (Annual report, Sustainability Report, Notice of Meeting, Shareholder communications etc)
• Source business and key stakeholder requirements across a range of branded assets including but not limited to print collateral, branded merchandise, office signage, digital assets, forms, eDMs, operational communications, presentations, video, social
• Undertake detailed quality assurance to ensure all brand assets produced by the teams’ graphic designer and this role are 100% compliant with the new brand guidelines and are benefit-led.
• Manage stakeholder review and sign-off process (business subject matter experts, legal, Director of Marketing, risk, customer service, IT).
• Continue to work on the building of brand assets for use by Relationship Managers (Canva templates).
• Negotiate and coordinate with suppliers on the production of assets – print and branded merchandise.

You will have demonstrated experience managing multiple projects, tasks and competing priorities, to deliver high-quality work on deadline.

You are a great people person, known for your ability to effectively collaborate with peers, colleagues and stakeholders at all levels of an organisation and relish being part of campaigns that cross multiple functions and business units.

You’ll have:

• Experience in marketing campaign management.
• Very strong graphic design experience with high proficiency in Adobe Creative Suite, InDesign, Illustrator, Photoshop and Acrobat.
• Demonstrated experience and ability to interpret briefs to produce creative, professional and customer-centric design outcomes.
• In-house client-side (medium to large corporate environment) experience.
• Experience working across a wide range of marketing mediums – traditional and digital and through the marketing production process.
• Strong project management experience.
• Excellent attention to detail.
• Strong organisational skills and self-motivation.
• Proficient in MS Office Suite. 
• Excellent written and verbal communication skills, including high attention to detail / proofreading skills.
• A track record of delivering on commitments. 
• Effective and positive people management experience.
• Demonstrated ability to work in a dynamic and fast-paced environment.
• Strong stakeholder and relationship management skills.

Highly desirable but not essential

• Agency-side experience will be highly regarded.
• Working knowledge of Hubspot.
• Working knowledge of Drupal.
• Working knowledge of Canva.
• Working knowledge of Figma.

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• an extensive range of other employee benefits.

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we are recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role:

As the Finance Reporting Manager, you will play a pivotal role in overseeing the financial reporting processes, ensuring compliance with accounting standards, and providing valuable insights to support strategic decision-making. This position requires a proactive individual with a strong background in financial reporting in large organisations or scale ups. You will be a strong technical accountant and always looking for areas to improve.

Key Responsibilities:

• Manage the end-to-end financial reporting process, including preparation and analysis of financial statements, ensuring accuracy and compliance with regulatory requirements.
• Collaborate with internal stakeholders to gather relevant financial data and provide insights for management reporting.
• Implement and maintain robust internal controls to safeguard financial information and ensure adherence to accounting policies.
• Stay updated on accounting standards and regulatory changes, ensuring the company's financial reporting practices remain in compliance.
• Ensure balance sheets are up to date and Ofload is ready for any auditing

Qualifications and Skills:

• Bachelor's degree in Finance, Accounting, or a related field. CPA or CA certification is highly desirable.
• Proven experience in financial reporting, preferably in larger organisations.
• Strong knowledge of accounting principles and standards.
• Excellent analytical and problem-solving skills.
• Effective communication and interpersonal skills, with the ability to collaborate across departments.
• Experience with ERP systems

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.