We are looking for a part-time Guest Service and Reservations Agent who has a passion for engaging with and assisting guests and colleagues.  You will split your time between assisting the Front Office Duty Manager with the daily tasks on the Front Desk, and working with our Reservations team to handle reservations enquiries received via telephone or email.  This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Handling reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

We are looking for an experienced Sales Manager in Australia to join our international B2B brand RateHawk, develop our business and make the travel world better together!

This is a remote position for people located in Australia.

Job Responsibilities

• Actively promote our international project in Australia;
• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign-up new partners and provide them with extended training of our system;
• Initiate an API deals with the potential and existing partners;
• Build and maintain a strong, long-lasting relationship with new partners;
• Prepare, execute, and manage the commercial deals with the partners including the execution of required document flow and technical setup;
• Account clients until the first purchase is made;
• Control of compliance with commercial conditions by partners including the payment flow;
• Provide market & competitive environment analysis;
• Provide comprehensive reporting.

• Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in sales management or business development of B2B travel companies;
• Language knowledge. Fluent in English, other languages as a plus;
• Competence in API technology deals;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Readiness for business trips. 40 – 50% of working time might be required for market visits.

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Young and ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the role

Take charge of our customer service team, where you'll make a real difference every day. You’ll be at the heart of our operation, ensuring customers get top-notch service, guiding your team through challenges, and finding new ways to get better at what we do. Your hands-on approach will keep our service strong and our customers happy.

What you’ll do

• Direct the team with a focus on achieving excellence and performance. Define clear goals, uphold established standards, and ensure the team consistently meets and exceeds expectations.
• Address and manage escalated customer concerns with a priority on timely and efficient resolutions, always keeping customer satisfaction as a primary metric.
• Analyse our current processes, identifying areas for enhancement to boost both team efficiency and customer satisfaction levels.
• Supervise the ongoing training of team members in digital tools and best practices in customer service. Recognise training needs, devise educational initiatives, and confirm that team members possess the essential skills for their roles.
• Systematically evaluate the quality of service provided by team members, offering constructive feedback, and coaching to support their professional advancement.

What you’ll bring

You are focused on customers and have the know-how to navigate the nuances of centre operations. Details matter to you, especially when it ensures the best service. You spot training opportunities easily and love helping teams reach their full potential. You believe in teamwork, face challenges head-on, and make decisions that count.

• Demonstrated leadership in contact centre environments with a proven ability to enhance team performance.
• Commitment to prioritising customer needs, consistently striving for their utmost satisfaction.
• Proficient in leveraging CRM tools, notably Salesforce and other industry-standard software, to optimise service delivery.
• Articulate in communication, both written and verbal, with a specialised focus on contact centre interactions.
• Possess robust problem-solving skills, maintaining precision and composure in high-pressure contact centre scenarios.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role: 

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

With a long history of delivering sustainable and innovative packaging solutions to some of the most well-known brands, Pact Packaging looking for an energetic Account Manager based in Broadmeadows and working with customers in Australia and New Zealand. You will develop sales opportunities for Pact's packaging products through engagement of existing and new customers and manage customers at state and national level. This is a great opportunity to take your experience to the next level as you specialise in your category.

As Account Manager, you will be known for your excellent communication and presentation skills and will bring experience in sustainable growth success. As a part of a solid team of likeminded professionals who have our customers and solution provision at the heart of everything we do, you will be able to develop lasting relationships, be flexible and strategic and are seeking the next step in your career. This role is based at Broadmeadows and works closely with our customers in Australia and New Zealand.

 Reporting to the Head of Sales you will:

• Manage an agreed customer base through regular calling and communication, business review and customer relationship building
• Secure new business with existing customers’, new business and product development opportunities, and organic base growth.
• Champion of customer, product and process throughout the business units.
• Manage revenue and margin expectations through the forecasting and budgeting process.
• Undertake Monthly reporting by major customer (Sales value and margin)
• Project management reporting
• Competitor review & reporting

OceanaGold are seeking a suitably qualified and highly motivated Manage IT Application Projects​​​​​​ to ensure and support a successful delivery through structured leadership, coordination of resources, developing and maintaining strong relationships with technical.

Key tasks and responsibilities:

• Lead a zero harm workplace and mind set.
• Develop and maintain Project Management artefacts inc, project schedules, status reports, action/issue/risk logs, communications plans etc.
• Identify and manage project risks and issues and escalate as required.
• Manage project scope, activities, resources, deliverables, and timelines.
• Build close relationships with OceanaGold teams and vendors.
• Develop project documentation for handover to support.
• Ensure projects meet IT governance and security requirements.
• Regularly report on project status, progress, activities, and risk
• Provide systems and business analysis capability to review project design and deliverables.
• Provide Project Management support and guidance to team members.
• Develop long term partnerships with business partners, vendors and employee groups.
• Build a constructive workforce culture. Lead by example. Ensure fit within the company culture direction.
• Develop a collaborative team like culture across time-zones to improve operational and project success.
• Develop effective mitigation strategies to ensure project timelines and quality standards are met

The opportunity:

We are currently sourcing a Senior Manager, General Advice Delivery to join our Financial Wellbeing team at AIA in Melbourne. AIAFW has a focus on accelerating growth through the middle market and within this role you will be responsible for ensuring an exceptional customer experience through our ‘General Advice’ delivery channel. You will have the opportunity to join us on our journey to significantly improve the customer experience of our current General Advice offering and play a major part in shaping this for AIA.

To be successful you will:

• Shape and build the general advice  division  to ensure AIA Financial Services clients receive affordable and reliable Life and health insurance solutions (via a digitally led multichannel approach)

• Ensure the consistency of ‘General Advice’ delivery regardless of lead origination, touchpoint or consultant, enabling a seamless experience for customers wanting to purchase insurance protection

• Supporting the definition and design of the end-to-end strategic customer journey & pathways, optimising business function and process through operational and technology enablers, (whilst factoring in regulatory considerations).

• Manage the operations of the Direct Life Insurance and General  Advice teams including design of the strategic acquisition and conversion model, leading the people and overall performance.

• Lead the development of the strategy and the delivery of the technology enablers to support the general advice digital and tech strategy, CX & UX and realise our digitally led multi-channel approach

To be successful you will:

• Have demonstrated experience developing and working in a similar Direct Life or General advice team

• RG146 qualified

• Strong Retail insurance and Underwriting competence would be advantageous

• Exceptional customer engagement skills and the ability to implement change

• Solid understanding of industry, regulatory and competitor issues as relevant to interests and outcomes for customers within Financial Services or Insurance

• Proven experience in customer advocacy and comparable client focused or advisory role

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Access additional leave days a year to recharge and refresh yourself

• Work with supportive and inclusive managers

• Flexible working arrangements

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world’s leading science-backed wellbeing program – we’ve started a movement to make Australia the healthiest, best protected nation in the world.
 

AIA is different. Are you?
 

Join an organisation that helps people live better every single day, apply via the link.