As our Customer Service Representative, you are the first point of contact and security for all visitors to the NEXTDC facilities. Championing the NEXTDC values, you will play a pivotal role in our world class customer experience.

• Greet all visitors to NEXTDC in a timely, friendly and professional manner
• Facilitate entry to, and exit of, the data centre in accordance with NEXTDC’s security policies and procedures
• Provide outstanding customer service to customers and internal stakeholders
• Monitor NEXTDC facility systems
• Provide accurate security incident reports
• General receptionist, administrative and customer service support duties
• Assist with incoming and outgoing deliveries
• Answer the overflow of calls to our Customer Support telephone line

Hours: This opportunity is a casual position covering leave and ad-hoc hours ranging through Days, Nights and Weekend shifts

Are you passionate about customer service, security and creating the world’s best customer experience?

If working for a high-performing team, who inspire and motivate each other to be the best versions of themselves everyday excites you, this could be a match made in heaven.

What you’ll do: 

This is your opportunity to join carsales as a Brand Manager. Working within the Marketing, Customer and Content team, this position plays a crucial role in the development, implementation and management of our brand’s strategies to ensure consistency and alignment with our business objectives.

In this role you will collaborate closely with various teams across the marketing and content team, as well as the wider business, to ensure that all activities align with the brands objectives and messaging.

• Develop and execute comprehensive brand strategies that drive brand awareness, engagement, and loyalty.
• Support the development of our brand's positioning, brand pillars, brand messaging and visual identity to resonate with target audiences.
• Lead the re-development of brand guidelines, ensuring consistency across all marketing materials and communications.
• Support the development of our brand architecture framework to ensure a cohesive and effective structure for all brands, products and services.
• Proactively identify opportunities for brand growth and innovation across various channels, staying ahead of industry trends and emerging technologies.

• (TA team add bullets as required for advertising purpose) 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Manages the Investments data Governance and operations delivery function, team, and capabilities, (people, processes, and systems), to deliver data driven analysis, reporting, and insights, to enable market leading Investment management monitoring, reporting and decision making across the end-to-end Investments lifecycle.

Responsible for Rest’s Investments data governance and operations function.

This role is expected to work with the Rest enterprise Data organization to adopt and embed sound data management practices into how we operate the Investments data solutions and to ensure the appropriate operating model controls to deliver accurate and complete data to the Investments organisation.

Key Accountabilities/Responsibilities

• Operationalize data management capabilities, processes, and the organizational design.
• Lead and develop the Investment Data operational team, comprising of data analysts, and reporting specialists
• Accountable to implement and drive data governance practices and assurance, develop data stewardship and ownership roles across the Investment function, ensuring alignment and adoption from the Enterprise framework standards.
• Develop and maintain the operating model for the investments data governance, aligning with enterprise standards and practices.
• Ensure accurate and timely data, reporting and analytics delivery to investments, including data onboarding, data issue resolution, engages project teams to ensure proper data usage.
• Information/Data Architecture: working with technology and architecture for tooling, standards + practice.
• Drive a strong focus on delivering business value via improvement of data quality and the protection of sensitive data.
• Define and embed roles and responsibilities related to data governance and ensure clear accountability for stewardship of the company’s principal information assets.
• Collaborate with the wider business to define, execute, champion, and embed Rest's data governance model into the Investments data function.
• Work with the vendor relationship management and data team to coordinate external data sources to eliminate redundancy and streamline the processes related to those services.
• Ensure adoption of the organizational data policies, standards, principles guidelines and standard operating processes.
• Preparation / presentation of data governance content for MIC review and for input into Enterprise reporting and oversight requirements as required.
• Run end to end data analysis and reporting services, providing data quality management services, deliver controlled quality assured data assets to the investment’s teams, supported by issue/incident resolution processes.

Open is looking for a highly data-driven and motivated marketing professional to join our marketing team. As a Campaign manager at Open, you will drive a range of marketing campaigns to improve engagement with our customers. You’ll have the opportunity to lead campaigns end-to-end, from planning to delivery and optimisation, and drive a significant impact in our growth story along the way.

This role is based in Melbourne, with 2-3 days in the office. Exceptional candidates located in Sydney will also be considered.

The salary for this role is $100 - 110,000 excluding superannuation depending on experience. You will need full working rights in Australia to be eligible to apply.

What you'll do

• Planning, executing, and managing marketing campaigns, with a focus on email marketing
• Drafting copy and coordinating stakeholder approvals 
• Monitoring and analysing campaign performance
• Developing and carrying out testing plans and experiments
• Conducting market research to gather insights and inform our marketing strategy

You’ll report to Open’s Senior Marketing Manager.

Who you are

You may be a good fit for this role if you:

• Have 2-4 years of experience in a marketing role co-ordinating or leading campaigns
• Knowledgeable about marketing automation platforms. Experience with customer.io is favoured but not essential.
• Have strong organisational skills and attention to detail.
• Have excellent written and verbal communication skills.
• Have a Bachelor's degree in Marketing, Communications, or a related field is preferred but not necessary
• Have a interest in using data to improve marketing effectiveness

Ready to make an impact?

If you’re excited about the opportunity to drive impactful marketing campaigns and contribute to our growth journey, we’d love to hear from you! Apply now and join Open in shaping the future of Insurance.

Why Open?

Open is on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

It's an exciting time to join Open and be part of a tech scale-up. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk.
• We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you

We're proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees. Our culture is truly open, we're continuously challenging each other to live our values, and aren't afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let's build the future of insurance together.

This role is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. The Claims Service Consultant will also assess low complexity claims as well as assessing and initiating appropriate support options tailored to the customer’s needs where appropriate. 

In this role you will,

• Ensure compliance with TAL policies, procedures and guidelines procedures, ensuring claims management is in accordance with the TAL claims philosophy. 
• Adhere to external regulations (eg. Privacy and Life Insurance Code of Practice) and all relevant legislation and industry guidelines.
• Ensure all interactions with Customers, Advisers and other internal and external stakeholders adhere to TAL’s Customer Service Culture through the provision of high-quality, accurate and compliant work.
• Liaise closely across the TAL Claims and other relevant internal departments to provide support in project work (including system and user acceptance testing and procedural reviews) 
• Contribute towards a culture of process improvement.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As the Senior Project Manager – Wind Farm Substation within the Renewables Engineering Team, you'll be at the forefront of this renewable energy revolution and be responsible for end-to-end management of project design, delivery and budget of the substation upgrade at Macarthur Wind Farm and Tarrone. This role includes compliance with statutory and regulatory obligations, safety leadership and performance, contractor management and liaison with other key stakeholders.

Join us in our quest to transform the energy landscape and be part of a team that's all about sustainability and renewable energy innovation.

This is a fixed term 2 year contract.

What you’ll be doing:

• Overseeing the delivery of project on schedule, budget, quality including planning, coordinating and directing the design and construction contractors to deliver project outcomes and associated benefits as well as appointing, engaging and motivating the contributing parties including consultants and any equipment suppliers or manufacturers.

• Preparing board papers to seek approval for the procurement, construction, commissioning and demolition of the substation upgrade.

• Preparing and maintaining a Project Management Plan to formally document the scope, methodology, and success measures for the project design, and coordinating and leading resources to obtain all permits and licenses required to complete the design and preparation for construction activities of the project, and coordinating and leading concept design, detailed design and tender evaluation workshops.

• Work with procurement in the negotiation of the commercial and contractual relationships with contractors to ensure that they fully reflect agreed commitments and adequately manage AGL’s project risk.

• Provide regular project update through regular reporting and hosting steer co meetings including forecasts to completion, risk status, issues, budget and milestone updates.

• Engaging and strategically managing community and external stakeholder relationships by ensuring consistency of key communications are aligned to AGL’s strategy and public commitments. 

• Ensuring that all Health, Safety and Environment Systems and goals are communicated and adhered to while meeting AGL’s policies and standards for HSE management.

What you’ll bring:

• Tertiary qualifications preferably in Electrical Engineering and Chartered Professional Engineer or eligible to apply coupled with experience in the utility industry (either generation or transmission) and substation upgrade or high voltage project experience high desired.

• An understanding of NEM rules, planning and environmental requirements for construction purposes including successful project executive in the context of difficult regulatory and financing environment.

• Ability to manage multiple stakeholders including regulators and government agencies, and experience developing and submitting planning and environmental permits.

• Demonstrated project management, budget delivery and accountability skills for projects greater than $30 million, as well as strong analytical and conceptual skills, and good commercial awareness and acumen and strong reporting skills.  

• Excellent presentation, communication and interpersonal skills, as well as demonstrated ability to manage multiple projects, have effective on-site presence, high standard of safety performance and experience in proactive management of contractors.

#LI-AM1 #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Why Relectrify?

At Relectrify, we're driven to create a world abundant with clean and renewable energy and we’re on a mission to engineer the future of battery energy storage. Our team is passionate about the transition to renewables and dedicated to bringing highly innovative, transformational technologies to life. Relectrify’s technology is game-changing: it makes inverters for battery energy storage obsolete and in the process improves the performance, safety and longevity of energy storage systems, while reducing cost.

With a dynamic, inclusive and flexible work culture, we foster creativity and encourage professional growth. We are building a team that brings diverse perspectives to the table and we empower our people to make a real difference in the workplace — and the world. 

Join us as we pave the way toward a cleaner, smarter, and more sustainable world.

About the Role

In this newly created position, you will take the lead on joint development programs between Relectrify and our customers to drive smarter, faster, and more effective delivery of technical solutions to customers as they develop energy storage products with Relectrify CellSwitch™ technology.

Using your exceptional communication skills and technical knowledge, you will define the program requirements including product specifications and scope of works and effective liaise between external stakeholders and Relectrify's team of electrical, mechanical and software engineers to manage expectations and deliver high-quality outcomes.

Responsibilities

• Lead the programs of work between Relectrify and our customers integrating Relectrify technology into their products, including 

• Engaging with customers from pre-sale through to completion of the joint developments 
• Defining Scope of Work and responsibilities for delivery
• Detailed definition of product specifications based on thorough understanding of customer requirements and expectations. 
• Managing the contributors to deliver the projects on time and within budget including managing variations of scope to provide satisfactory resolutions to both Relectrify and the customer
• Ensuring excellent outcomes delivered to the customer   

• Nurturing customer relationships by delivering high quality experiences to customers integrating Relectrify technology into their products 

Essential

• Relevant engineering qualification 
• Extensive experience in program delivery with multiple stakeholders
• Experience with electrical systems, especially including batteries and power conversion 
• Demonstrated experience delivering technical customer projects on time and within budget 
• Demonstrated professionalism with interactions at all levels of collaborating organisations 

Highly Desirable

• Project Management qualification
• Battery Energy Storage System experience  
• Experience in start-up / early growth-stage companies and experience shepherding disruptive technology products into established markets. 

Perks 

• Employee Stock Ownership Plan (ESOP)
• Education expense reimbursement
• Purchased leave scheme
• Paid parental leave - 12 weeks
• Public transport stipend
• Free snacks and (actually good!) coffee
• Team events and monthly socials

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As a Business Development Manager – Major Projects in the Commercial and Industrial Customer Team, you will be at the forefront of this renewable energy revolution and will be responsible for delivering high value sales outcomes of energy solutions (primarily Solar, Batteries and Hybrid Energy Systems) in the Commercial and Industrial sector.

In this role, you won't just meet customer expectations you'll be at the forefront of the Commercial and Industrial sector by owning all stages of the sales funnel, building a strong pipeline of qualified opportunities and ultimately delivering quality sales to exceed targets. You will be working closely with various internal stakeholders including sales, engineering, delivery and asset management. We're changing the planet for the better, one project at a time!

What you’ll be doing:

• Undertaking origination activities for projects including; research large industrial energy consumers and relevant stakeholders within these organisations and maintain relationships as new opportunities arise; preparation and submission of project documentation and business cases; working with legal and commercial stakeholders to refine contract terms and conditions on a project-by-project basis.

• Contributing to the development and management of budgets and schedules; preparing business cases and board papers; identifying, managing, and reporting of key project risks; and management of all contracts with external consultants and contractors for the delivery of development and due diligence activities.

• Developing and actively managing a pipeline of opportunities to meet annual targets in terms of pipeline growth, revenue, and gross margin as well as participating in the assessment of emerging technologies.

• Ensuring that all Health, Safety, and Environment Systems and goals are introduced and adhered to while meeting the organisation’s policies and standards for HSE Management.

• Demonstrating the AGL values by acting in the best interests of AGL and working together across the business to create the best overall results and decisions, and encouraging the sharing of skills and experience and contributing to the success of the business at all levels.

What you’ll bring:

• Experience in value deal making for projects in excess of $5,000,000 per transaction in similar sales roles, ideally within the energy or resources sector.

• Demonstrated understanding of the energy market and energy projects space especially in technologies such as solar, wind, batteries, gensets and control systems.

• A hunter mentality with demonstrated success in developing and executing sales plans and record of achieving sales quotas in a B2B environment for industrial businesses.

• Demonstrated ability to prepare and deliver engaging presentations for clients, and experience working with CRM solutions to report and track pipeline progress.

• Excellent professional communication skills with Senior Executives of industrial companies, coupled with strong writing skills, and intermediate or advanced Microsoft Office skills.

• Self-motivated, achievement oriented, well disciplined, task focused with a strong sense of timeliness and the ability to manage complex deals from origination through to project development and contracting.

#LI-AM1, #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Duty Manager with the daily tasks on the Front Desk. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Assisting reservations with booking requests
• Taking and directing all incoming calls
• Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

As a Project Manager/ Senior Project Manager at Turner & Townsend, you will have a commercial focus and experience working across a number of large or complex projects.

• Advising at a strategic level at the project conception stage, including providing advice on the different approaches that can be adopted in order to successfully achieve the client’s overall objectives.
• Leading the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters.
• Planning for and the ongoing management of quality, safety, health and environment issues.
• Establishing effective project governance, processes and systems to be utilised throughout project.
• Project planning, including ensuring the production of the detailed project plan.
• Advising upon the procurement of resources.
• Leading and facilitating the overall cross-functional project team.
• Monitoring and applying performance management techniques, including the use of KPI’s to improve project performance.
• Managing the change control process.
• Marketing and business development activities  
• Internal management activities including staff management (where appropriate), financial management and quality processes and procedures.

Are you looking at building a career within the Print Industry for a global company with a great culture that will invest in your ongoing training and development?

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage, 3D and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role

We are currently looking to fill a Field Service Engineer position to join our Melbourne branch - based in the CBD and surrounds. The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the Victoria Service Team, you will ensure customer satisfaction through on site corrective and preventative maintenance on customer equipment reporting to the VIC Service Delivery Manager.

Previous experience in the print industry, although desirable, is not essential for the right candidate looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Key Requirements

To be qualified for this position, ideally your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.

• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.

• Applicants must possess a strong mechanical / electrical aptitude, along with excellent communication and interpersonal skills.

• A proven track record of excellent customer service, ensuring to go above and beyond

Essential requirements for this role:

Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding

Strong verbal and written communication skills

Strong customer service skills

Excellent organisation and time management skills

Australian Work Rights are essential

Australian Driver’s License, Working with Children Check and Police Check will be required

Why Konica Minolta?

In this role you will be provided with a fully maintained company vehicle, phone and laptop.

You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.

Equal Opportunities

We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.

If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage, 3D and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
Do to a sharp increase in new high end print production products into the South East Team,  we are now currently looking to fill a Field Service Engineer position to join our Victorian branch in the South East Print Production team, providing outstanding service and support to our valuable customer base. The successful candidate will be responsible for the installation and support of Colour and B&W print production equipment and ancillary products with associated software & services solutions.

As a member of the Victorian Southeast Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment reporting to the Service Delivery Manager.

Previous experience in the print industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a very strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring you go above and beyond.
• Ability to work autonomously, whilst keeping in constant contact with your team to ensure workload is consistent and transparent.

Essential requirements for this role:

• Demonstrated experience in a similar role, including a high technical aptitude.
• Strong verbal and written communication skills
• Strong customer facing skills
• Excellent organisation and time management skills
• Current Australian Driver’s License and Working with Children Check
• Willingness to work extended hours on standby during the week and weekends as required per a roster

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

Why Konica Minolta?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high-volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team. 

About Customer Success at Auror

Customer Success at Auror is high impact. As we bring on some of the world's largest retailers a lot of our time is spent on planning and delivering large-scale rollouts, running training sessions for thousands of users and creating strategic engagement plans that ensure our customers see a reduction of crime and harm in their stores. And we are incredibly successful in doing this.

We pride ourselves on the partnerships we have with our customers. We have an incredible NPS score of 71.6 and continue to have high engagement and satisfaction from our customers.

About the role

Our Customer Success Managers build strong relationships with our customers through relational and strategic engagement, delivering results that have a true impact on retail communities. You will partner with key stakeholders and focus on ensuring their organisation is seeing the value and achieving real crime reduction outcomes from using the Auror platform.

Through running pilots and leading project rollouts, developing and delivering strategic engagement plans for our retail partners, you will identify ways in which customer and user engagement can increase, and champion relationships can strengthen. With the support of the Customer Success Specialists, you will run training and presentations to varying groups of stakeholders, users, and Police to help them realise the value.

Your Responsibilities

• Owning the customer success relationship and supporting commercial Account Management through partnership with our Retail Partnership Managers (Account and Sales managers)
• Working with our key champions to understand their priorities and how Auror can add value through ongoing strategic engagement at a market, regional, or user level
• Building proactive customer engagement plans to ensure our customers are reaching their user engagement goals
• Leading pilots & implementations with expert project management capability, focusing on our larger more complex retail partners
• Working with the Customer Success Specialists to surface platform wins and outcomes and sharing those learnings to key champions at Loss Prevention director-level
• Partnering with customers on Change & Process Management
• Analysing and utilising customer data and creating insights to drive better customer outcomes 
• Fostering collaboration across retail and law enforcement
• Collaborating with Product, both as a subject matter expert and a customer advocate
• Strategize on user engagement for a one:many approach through inbound support requests via in app messenger, phone, and email

To ace this role, you will have…

• Previous experience in Customer Success, Customer Care, Account Management roles preferably in the tech industry
• You are analytical and have the ability to turn data into insights to inform structured and strategic solutions
• Your strategic and big-picture mindset will see you using multiple data points to ensure that everything we do as a team contributes to Auror’s long-term goals 
• Have experience driving change management within business processes, systems and technology with a people-first focus
• Ability to guide our customers through rollouts and implementations, using your project management and people skills to make it seamless and successful
• Have the ability to see where our users are coming from, understand their day-to-day and be able to be empathic in their views
• Enjoy working as part of a team and build strong working relationships but can also be self-starting and able to work alone
• Have an interest in the tech industry and have knowledge of Auror’s brand and story
• Are happy to travel for regular customer meetings and events 

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

• Salary range: This will depend on the level of experience. We have scoped this role as an IC3 with a hiring salary range of $85,000 - $110,000 AUD
• Employee share scheme: You’ll own part of a company making a real difference!

• Flexibility: We are hard-working and outcome-focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell), a wellbeing coaching service available for you and your family, and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Next steps:

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below. 

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you! 

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Melbourne Airport Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As a Business Development Manager in Energy360, you will be at the forefront of this renewable energy revolution and will be responsible for generating high value sales outcomes for biogas and biomethane solutions for Energy360 customers to decarbonise their energy needs behind the meter.

In this role, you will be at the forefront of the agricultural, wastewater treatment and landfill gas sectors by owning all stages of the sales funnel, building a strong pipeline of qualified opportunities and ultimately delivering quality sales to exceed targets. Working closely with various internal stakeholders, you will be responsible for securing high value deals by driving and managing the financial and technical solution development, proposal development and customer interface of the sales process.  We're changing the planet for the better, one project at a time!

What you’ll be doing:

• Developing a detailed understanding of customer needs to articulate the value proposition and profitable technical and commercial solutions as well as present proposals of a high standard in accordance with business rules.

• Developing and actively managing a pipeline of business sales opportunities to achieve quarterly and annual sales targets in terms of revenue and gross margin. 

• Effectively tracking and communicating with management the status of sales opportunities and client activity leveraging CRM tools and other regular reporting. 

• Working with Legal and Top-Level staff as required to refine contract terms and conditions on a deal-by-deal basis. 

• Keeping abreast of industry developments and identifying new opportunities and threats which may arise over time. 

What you’ll bring:

• Experience in solution selling with deal values in excess of $1,000,000 per transaction in similar sales roles, ideally within the energy sector or other large B2B solutions-oriented organization

• Demonstrated experience in solution selling in a sales role, as well as an understanding of the energy market and energy solution space especially in flares, biogas delivery systems, boilers and energy efficiency.

• A hunter mentality with demonstrated success in developing and executing sales plans and record of achieving sales quotas in a B2B environment.

• Demonstrated ability to prepare and deliver engaging presentations for clients, and experience working with CRM solutions to report and track pipeline progress.

• Excellent professional communication skills with Senior Executives of commercial or industrial companies, coupled with strong writing skills, and immediate or advanced Microsoft Office skills.

• Self-motivated, achievement oriented, well disciplined, task focused with a strong sense of timeliness.

#LI-AM1, #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Although no two days are ever the same, there are some things that you can expect to be involved in regularly this includes 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analysing selling information and working with the store manager, maximise the sales performance of your department 
• Leading a team of sales assistants to achieve excellent standards of service 
• Supporting recruitment and ensure induction and training to new starters is carried out 
• Assisting the store manager to identify future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Being a COS brand ambassador and providing the best experience for our customers. 
• Stepping into the role of Store Manager in their absence