What we can offer you
Flexible work options
Annual salary $72,400 + super
Eligibility for an annual company bonus scheme
Fullly paid training in a supportive environment
Paid Parental Leave benefits
A company that is enjoying record growth
Salary packaging & corporate benefits programme
What you will do
Receive customer calls relating to breakdown and recovery of vehicles
Support the customer through the process to a successful conclusion
Administrate Assistance cases from the customers' first call to closing the case
Follow procedures and guidelines to reach a positive and acceptable solution for the customer
Communicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescales
Continuously inform and keep all parties updated on the progress of each case
Roster
The role works on a 5 week rotating roster, shifts are:
Week 1 Mon to Friday 6am to 3pm - Sat/Sun OFF
Week 2 Mon 6am to 3pm - Tues to Fri 7am to 4pm - Sat/Sun OFF
Week 3 Mon/Tues 7am to 4pm - Wed OFF - Thurs/Fri 10am to 7pm - Sat OFF - Sun 8am to 7pm
Week 4 Mon to Fri 10am to 7pm - Sat/Sun OFF
Week 5 Mon/Tues - 10am to 7pm - Wed/Thurs 7am to 4pm - Fri OFF , Sat 9am to 5pm - Sun OFF
Who you are
To be successful in this role, you will require the following:
Technical mind set, solution focus
Previous experience in a technical role from the automotive industry (preferred)
Previous call centre experience (desirable)
Quality oriented; showing responsibility and perseverance at work
Commitment to the highest quality of work
Excellent communication skills, verbal and written
High levels of accuracy and attention to detail
Geographical knowledge throughout Australia
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
Flexible work options
Annual salary $72,400 + super
Eligibility for an annual company bonus scheme
Fullly paid training in a supportive environment
Paid Parental Leave benefits
A company that is enjoying record growth
Salary packaging & corporate benefits programme
What you will do
Receive customer calls relating to breakdown and recovery of vehicles
Support the customer through the process to a successful conclusion
Administrate Assistance cases from the customers' first call to closing the case
Follow procedures and guidelines to reach a positive and acceptable solution for the customer
Communicate with repair workshops and all parties involved to ensure the customer is mobile within reasonable timescales
Continuously inform and keep all parties updated on the progress of each case
Roster
The role works on a 5 week rotating roster, shifts are:
Week 1 Mon to Friday 6am to 3pm - Sat/Sun OFF
Week 2 Mon 6am to 3pm - Tues to Fri 7am to 4pm - Sat/Sun OFF
Week 3 Mon/Tues 7am to 4pm - Wed OFF - Thurs/Fri 10am to 7pm - Sat OFF - Sun 8am to 7pm
Week 4 Mon to Fri 10am to 7pm - Sat/Sun OFF
Week 5 Mon/Tues - 10am to 7pm - Wed/Thurs 7am to 4pm - Fri OFF , Sat 9am to 5pm - Sun OFF
Who you are
To be successful in this role, you will require the following:
Technical mind set, solution focus
Previous experience in a technical role from the automotive industry (preferred)
Previous call centre experience (desirable)
Quality oriented; showing responsibility and perseverance at work
Commitment to the highest quality of work
Excellent communication skills, verbal and written
High levels of accuracy and attention to detail
Geographical knowledge throughout Australia
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
