We are currently recruiting for the position of Receptionist.  Reporting to the Operations Manager, you will be part of a small, highly effective team responsible for the day to day clinical sessions and be the face of our Melbourne office.

• Meet and greet all visitors to the office
• Maintain privacy and confidentiality obligations 
• Process examinee’s paperwork
• Administrative assistance to all medical consultants
• Answer incoming calls
• Manage consulting session
• Appointment bookings and co-ordination
• Mail distribution
• Stock control
• General administrative tasks

Receptionist

Greencross Woolloongabba

Greencross Woolloongabba is a leading veterinary clinic dedicated to providing exceptional care for pets and outstanding service to their owners. Our team of passionate professionals is committed to ensuring the health and well-being of every animal that walks through our doors. We are now seeking a friendly and organised Receptionist to join our team and be the welcoming face of our clinic.

Responsibilities:

• Greet and assist clients and their pets in a warm and professional manner
• Answer phone calls, schedule appointments, and manage the clinic’s appointment calendar
• Handle client inquiries and provide information about our services
• Maintain accurate client and pet records
• Process payments and manage the front desk financial transactions
• Ensure the reception area is clean, tidy, and welcoming at all times
• Coordinate with the veterinary team to ensure smooth operations and effective communication
• Assist with administrative tasks and other duties as required

Requirements:

• Previous experience in a receptionist or customer service role is preferred
• Excellent communication and interpersonal skills
• Ability to multitask and handle a busy environment
• Strong organizational skills and attention to detail
• Proficient in using computer systems and office software
• A genuine love for animals and a passion for providing excellent customer service
• Ability to work flexible hours, including weekends if required

Benefits:

• Opportunity to work in a friendly and supportive team environment
• Professional development and training opportunities
• Competitive salary and benefits package
• Employee discounts on veterinary services and products

How to Apply:

If you are an enthusiastic and dedicated individual with a passion for animals and customer service, we would love to hear from you! Please submit your resume and a cover letter outlining your experience and why you would be a great fit for the Greencross Woolloongabba team via the link.

Join us at Greencross Woolloongabba and make a difference in the lives of pets and their owners every day!

Head Receptionist

Greencross Woolloongabba

Full-Time

Greencross Woolloongabba is a leading veterinary clinic committed to providing exceptional care to our patients and outstanding service to our clients. Our state-of-the-art facility is staffed by a team of passionate and skilled professionals dedicated to ensuring the health and well-being of every pet we treat.

Position Overview:

We are seeking a highly organised, friendly, and professional individual to join our team as the Head Receptionist. The ideal candidate will be the face of our clinic, responsible for creating a welcoming environment, managing front desk operations, and ensuring smooth communication between clients and our veterinary team.

Key Responsibilities:

• Greet clients and their pets with warmth and professionalism
• Manage incoming calls, emails, and appointment bookings
• Coordinate the daily schedule and manage client flow
• Handle client inquiries and provide accurate information about services
• Process payments and manage invoicing
• Maintain a tidy and organized reception area
• Oversee and train junior reception staff
• Ensure high standards of customer service are maintained at all times
• Assist with administrative tasks and clinic coordination as needed

Qualifications:

• Previous experience in a receptionist or customer service role, preferably in a veterinary or medical setting
• Veterinary Nursing Certificate IV or Veterinary Technician Qualifications would be beneficial 
• Exceptional communication and interpersonal skills
• Strong organisational abilities and attention to detail
• Proficiency with computer systems and scheduling software
• Ability to manage multiple tasks and priorities in a fast-paced environment
• A passion for animals and commitment to providing excellent client service

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and career growth
• A supportive and collaborative team environment
• The chance to make a meaningful impact on the lives of pets and their owners

How to Apply:

If you are a motivated and compassionate individual who meets the above qualifications, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position via the link.

Apply now and join the Greencross Woolloongabba team in providing top-notch care to our furry friends!

As a Night Receptionist, you will be essential to our front office operations, partnering with the Night Manager to ensure smooth resort operations during overnight hours. You’ll manage nightly accounting and auditing, reconcile daily transactions, and generate financial reports. Your exceptional service will make guests feel at home from arrival to departure, as you handle their requests with a smile and ensure reservations are accurate. You'll also assist with portering duties and maintain resort safety and security through regular property checks.

Join us and be a key contributor to creating a welcoming and secure environment for our guests.

 Your key responsibilities include:

• Answering and/or directing phone calls 
• Meet and greet all visitors to the office
• Check in patients, ensure completion of paperwork and update patient details
• General administrative tasks such as filing, scanning and scheduling appointments
• Contact claimants regarding upcoming appointments
• Mail distribution and dispatch (including courier management)
• Manage the day to day presentation and preparation of consulting rooms 
• Administration support to Medical Specialist and Client Services Team