About Us

The Missing Link has been operating in Australia for over 26 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 180+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

We are currently searching for an exceptional Content Marketing Specialist to join our team and report directly to our Head of Marketing. The position will lead The Missing Link's content & social strategy, development, and distribution across all platforms. This role is pivotal in enhancing our brand presence, engaging our target audience, and supporting our marketing and business objectives.

Responsibilities

• Craft and execute a comprehensive content marketing strategy that supports and extends marketing initiatives, both short and long-term
• Create engaging, brand-aligned content across various formats, including blog posts, whitepapers, case studies, videos, and social media content
• Oversee social media strategy to enhance The Missing Link's brand presence and engage with the target audience
• Work closely with marketing, sales, and product teams to create cohesive and impactful messaging
• Use analytics to track content performance and user engagement, leveraging insights to optimize future content
• Ensure all content is optimised for search engines, increasing visibility and driving organic traffic
• Maintain and evolve The Missing Link's brand voice and messaging consistency across all content outputs

• Bachelor’s degree in Marketing, Communications, Journalism, or related field

• Minimum 3-4 years of experience in content marketing or a related field, with a proven track record of success
• Exceptional writing, editing, and proofreading skills, with a portfolio of work
• Experience with SEO, content management systems, and analytics tools
• Excellent communication and collaboration skills
• Ability to work in a fast-paced environment and manage multiple projects simultaneously
• Strategic thinker with a creative mindset
• Highly organised with excellent attention to detail
• Adaptive to change and open to innovative ideas
• Passionate about technology and staying ahead of industry trends

A great company culture is very important to The Missing Link. Keeping everyone happy is one of our top priorities.

Here are some of the best bits about working at The Missing Link and some of the ways we try and maintain our staff happiness levels:

• Supportive, collaborative and respectful environment
• Training / mentoring programs
• Regular fun social events
• Diverse range of employee benefits including paid volunteer days
• Great bonus structure
• Free breakfast, drinks and monthly lunches

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

Who you are?

Lyka is growing quickly, and no two weeks are the same. You will partner with each of the leads in each organisation to help us grow in headcount and also scale our culture and processes.

You will be part of our high performing and ambitious team and face diverse challenges on the job. If you work well under pressure and want a once-in-a-lifetime opportunity to grow your professional skills this role is for you.

What you will do?

• Be the first point of contact to our customers, advising them on a variety of nutritional and diet-related questions
• Moderating interactions on our existing social media accounts (Insta, Facebook, Pinterest, LinkedIn & Tiktok) to grow our following and maximise the level of engagement with our brand
• Working along side our Community and Social Media Manager, Marketing and broader team with regards to customer insights and feedback on interactions
• Grow long-term relationships with customers and build promoters who are not only customers but raving fans by consistently exceeding their expectations
• Help identify opportunities to accelerate the growth of our communities
• Ensuring the consistency of the Lyka brand across all online channels
• Work with Lyka’s tech team to identify areas to improve customer experience, including on our website, communications and delivery experiences
• Work with Lyka’s operations team to ensure all customer order requests are executed
• Work with Lyka’s growth team to assist in engaging the community and executing customer experience projects
• Problem-solve through sometimes complex and challenging technical enquiries
• Assist in developing Lyka’s Customer Care foundation by establishing and building and implementing tools, protocols, processes and knowledgebase content
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

Your primary role is customer care with a focus on customer interactions on the social media platforms. The social media content is created and published by the Community and Social Media team.

• Helpful, positive and always looking to go above and beyond for customers
• An interest in, and passion for natural feeding
• Ability to demonstrate variable writing styles based on the audience and/or platform
• Have top of class customer service skills, including strong listening, well-versed verbal and written communication skills
• Strong grammar and written English
• Exceptional problem-solver with the ability to liaise directly with customers and escalate critical issues where appropriate
• A team player who's able to thrive in a small but quickly growing team
• A willingness to learn new topics, such as dog nutrition
• Organised and high attention to detail
• Resilient, high sense of ownership and comfortable with fast pace and ambiguity
• Must love animals/pets

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary carers and 6 weeks for secondary carers, alongside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.

• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne and offer a working from home allowance for your home set-up.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

Title:

re you looking to expand your horizons and deliver high profile, exciting projects and leave a legacy?

We value an inclusive and diverse work environment and are working together to build a culture that embraces each other’s unique strengths and experiences.

Our people are important to us and you will play a key role in contributing to the success of our business. We believe in empowering our employees, nurturing development within a culture of trust. We are looking for someone that is willing to step up and build upon opportunities. We will encourage and empower you to work in a way that suits your style and look forward to discussing ways we can build your success.

The Opportunity

We are looking for an experienced Systems Engineering and Safety Assurance Coordinator, to join our National Systems Team. This position is available to be based in any of our Australian offices and you will be a part of the Systems Engineering on projects locally, but will also support projects fulfilling requirements of the KBR portfolio across sectors and geographies.

This role will require you to work as part of multi-disciplinary teams effectively demonstrating your area of expertise, establishing high levels of interaction with many different stakeholders will be a key attribute that you can bring to the team.

Who are you?

As the Systems & Safety Assurance Engineer you will be required to have the following skills and experience (or can address several criteria):

• Bachelor of Engineering
• Understanding of SE standards and its application to transport projects
• DOORS NG experience
• Configuration Management, System Integration
• Ability to read and interpret Railway infrastructure Design
• Understanding of contractor engagement and management for SE Safety
• Ability to chair safety stakeholder meetings

Who are we?

KBR’s Infrastructure Services Australia business works with customers across the nation to deliver projects that create a better, more sustainable and technology-enabled future for all Australians.

Through trusted partnerships with our customers, our best and brightest deliver innovative solutions across the transport, water and environment, buildings, defence infrastructure and program management and construction consultancy markets.

We are committed to social and environmental sustainability and delivering projects with a digital mindset that drives innovation within our business, for our customers and stakeholders.

Our people blend seamlessly into customer teams to help create a positive impact on the communities and environments they seek to improve.

You can learn more about KBR here:

IS Australia overview brochure: https://kbr.foleon.com/is-australia/who-we-are/

At KBR, we value you – here’s how

While our people are busy delivering leading science, technology, and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best.

Other benefits include:

• Industry leading salaries reviewed annually.
• 20 Days Leave per year + an additional day off every 4 weeks (33 days in total)
• Flexible work arrangements (start/finish times, WFH, Flex time)
• Salary packaging and Novated leases
• Paid professional membership fees.
• Life/Health insurance discounts
• Employee stock purchase plans
• Paid parental leave.

Help shape tomorrow by applying today!

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities.

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

The Collecting Group is a true disruptor, offering high-quality ‘curated collectibles’ from around the globe, curated by specialists in their subject matter. It has headquarters in London, and offices in Munich, Sydney and Stockholm, as well as a strategic partnership in the UAE.

Collecting Cars, which launched in 2019, offers buyers and sellers a new way to transact online. It enables a much faster route to market than traditional auctions as well as dramatically reducing the costs involved, charging zero fees to the seller.

Launched in 2021 with the same principles of ‘lean’ auctions that are fast to list and sell, the Watch Collecting platform brought new energy to this enthusiast market.

The Collecting Group is now a team of 100+ around the world and we have exciting growth plans with new product extensions and new market entry ambitions.

Our growth is dependent on uniting skilled talent and innovative technology to deliver the best service for our users, and we are always looking for forward thinking, diligent and motivated individuals to join us.

The Opportunity

You’ll be joining a growing, diverse team that’s currently disrupting the traditional way vehicles are auctioned. You’ll help develop and qualify new opportunities for Collecting Cars, generating, qualifying and driving lead generation, supporting excellent outcomes with both sellers and collectors locally and internationally.

With your customer-centric approach and CRM experience, you’ll be able to bring your sales acumen to a collaborative team, where you’ll gain exposure to a breadth of vehicles and memorabilia, whilst contributing to revenue growth and product development.

• You have prior experience within a professional sales based role – you’re comfortable generating leads for ~80% of your time
• You’re comfortable working towards business development KPI’s
• Relationship building – you love getting to know people and developing long-term relationships
• Initiative-taking – you’re results oriented and like to lean on your excellent communication skills
• Adaptable – you’re motivated to learn new skills and develop your career, whilst building out your understanding of the Collecting Cars value proposition
• You’re curious, you like to research the collector’s market, and keep an eye on pricing
• You’ve worked with a CRM before, and have familiarity with the MS Office suite
• A keen interest in cars and bikes of all genres is desirable

This role is based out of our Sydney based office, Mon - Fri. Australian work rights are required.

Title:

Join us today!

KBR is driven by our purpose of Together, delivering infrastructure for a better tomorrow. Our results and reputation for excellence are underpinned by our people and our culture of caring, collaboration learning and trust to deliver innovative professional services for our customers. 

We leverage our global network and work in seamless partnership with our customers to deliver innovative, creative and sustainable solutions that will make a lasting impact on communities around Australia. 

The Opportunity

The Project Controls Specialist plays a crucial role in ensuring the successful planning, execution, and monitoring of projects within the assigned line of business.

They are responsible for the establishment and maintenance of project control systems, including cost, schedule, and risk management. This position requires a highly analytical and organised individual with a keen eye for detail and the ability to communicate effectively with cross-functional teams.

Responsibilities will include

• Prepare project reports reflecting progress, financial and resource information, actual costs, earned value and forecasts

• Ensure all cost, schedule and risk project reporting and activities comply with company and client needs

• Support the project control functions on the project

• Quality control of timesheet management for all staff/contractors on the project and liaising with project management to ensure that timesheets are accurate and address any issues as they arise

• Collate and compile internal monthly reporting activities

• Expense tracking and forecasting

• Participation in monthly Client meetings

• Produce monthly claims

• Preparation of Change Notices and managing the project change register

• Review project program and provide summaries

• Cost control and some scheduling tasks

Qualifications & Experience

• Relevant degree in Business, Engineering or considerable experience

• 8 + years’ experience in Project Controls

• Proficiency in Cost Control concepts and tools is a must

• Knowledge of data analysis tools such as PowerBI, MS Excel etc

• Working exposure to industry standard scheduling tools such as Primavera P6, MS Project etc

• Well-developed communication and time management skills.

• Attention to detail and a commitment to data accuracy.

• Ability to work independently and in a team environment.

Who we are

We are committed to social and environmental sustainability and delivering projects with a digital mindset that drives innovation within our business, for our customers and stakeholders.  

Our people blend seamlessly into customer teams to help create a positive impact on the communities and environments they seek to improve. Our expertise and adaptability is unmatched and continues to meet the demands of tomorrow to help shape Australia’s future for the better. 

Together, we deliver Infrastructure for a better tomorrow. 

IS Australia overview brochure:  https://kbr.foleon.com/is-australia/who-we-are/

In addition to working on some fantastic projects, KBR offer an array of benefits focused on providing our people with a great working environment, continual career development, Family friendly flexible work arrangements and work/life balance. Our culture, and our genuine focus on our people is a major factor in our success and we want you to be part of our journey. 

Typical benefits include:

• Flexible work arrangements

• Diversity and Inclusion support

Help shape tomorrow by applying today!

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities.

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

• Join a large Australian owned iconic brand based any of our offices around Australia

• A National/Group level role given full autonomy to develop and create best practice

• Become the SME for MRO Inventory at Bega Group

About the role

Embrace a challenging role as Senior Maintenance, Repair and Operations (MRO) Inventory Specialist working across Bega’s national manufacturing network. This newly created role will drive operational excellence by leading the standardisation and optimisation of MRO inventory master data and associated business process. You will coach and develop site-based stores and purchasing roles, develop and improve business processes, analyse data, and identify strategic inventory opportunities. The role will also provide functional expertise in the ongoing development of our Computerised Maintenance Management System (CMMS).

Other responsibilities:

Maintenance Inventory Catalogue Standardisation

• Lead the standardisation of MEX Stores Catalogue master data (100,000+ items)

• Stock Class

• Naming nomenclature

Unlock inventory efficiencies through technology, system & analytical capabilities

• Lead the integration of the CMMS & ERPs (M3/GEP & SAP) to achieve streamlined stock replenishment (MRP) and purchasing processes

• Develop a data and analytics strategy to support further procurement and working capital cost reduction

• Align preferred suppliers to catalogue items to achieve procurement benefits

• Develop governance structure to maintain data integrity into the future

Coach site-based resources on process alignment to business processes

• Stock/Cycle Counting

• MRP purchasing

• Cost centre allocation alignment

• Catalogue nomenclature / master data integrity

Redundant equipment management

• Lead the cataloguing & re-deployment or sale of redundant assets across the network

About you:

• Practical experience in MRO inventory space – experience with maintenance store directly or Master data governance role.

• Background in FMCG or similar industry i.e. Heavy Industry, Manufacturing, Transport, Engineering.

• Highly influential – ability to indirectly lead 20+ site based roles to achieve best practice inventory management 

• Exceptional communication skills at all levels.

The Bega Story

Bega Cheese Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day at Bega. Being recently named in the Top 10 Strongest Australian Brands of 2022, our vision is to become The Great Australian Food Company!

Our growth story of becoming a successful ASX listed company with an annual turnover in excess of $2 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At Bega, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company!

Life at Bega

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture

• Grow with us, through opportunities for career development and progression

• Contribute by giving back to your community through charities we partner with

• Access to mental and physical health programs through our wellbeing portal and programs

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

At Bega, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Bega.

We will accept applications from all people with the right to live and work in Australia.

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Quality Control Manager to join our team. Reporting to the Chief RAQA, you will be responsible for reviewing and approving specifications, testing data and things that affect the quality of the finished product to ensure no errors along with the final product itself.

In this role you will be instrumental in leading the Quality Control team ensuring conformance to GLP and that the highest standard of quality is maintained as we embark on our journey of qualifying our equipment in our newly build laboratories.

The role will require to manage and lead a growing team.

What you will be involved in………

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

What we would expect from you:

• Perform full spectrum of QC function.

• Set-up and maintain QC laboratory.

• Ensure QC and operational compliance with regulatory requirements.

• Lead for key QC systems such as testing, release of raw materials and finished products, etc.

• Support QA & RA activities.

• Lead in developing and implementing quality strategies and key reporting metrics.

• Evaluates production capabilities and recommend improvements.

• Provide technical assessment and serve as subject matter subject.

• Deviation and compliant management, Products and Materials Release, Validation and Change Control Support, New product introduction and Documentation Control to ensure an efficient operational QC system that assures full compliance with company policies, regulatory requirement and cGMP

• Responsible for ensuring that product to be released meets specification and regulatory requirements

• Responsible for providing quality control oversight for Operations activities

• Raise OOS and lead the investigations.

• Ensure the effectiveness of investigations and to make decisions on the adequacy of investigations, root cause analysis and corrective and preventive actions

• Ensure inspection readiness of the area with respect to all internal and external audits. When required provide responses and timely follow up on relevant corrective actions and commitments made as a result of the inspections, communicating with TGA and other regulatory agencies as necessary.

• Establishing appropriate controls for the QC Laboratory.

• Provide support/guidance for the implementation and maintenance of corporate and cGMP standards.

• Perform all duties necessary to confirm compliance with local regulatory and company requirements.

• Ability to work on several projects simultaneously

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company

• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do

• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved

• A multicultural environment where every voice is heard

• Competitive remuneration package which includes an annual Bonus + Employee Share Options

• Close to public transport

Interested? Apply today...!!!!

Please note the successful candidate must complete a pre-employment medical assessment and undergo background history checks for any items which may be relevant to the duties of the role.

Applicants must be authorised to work in Australia.

The Quality Assurance Consultant is involved in the provision of high quality, factually accurate and timely medico-legal reports.

Key responsibilities include, but are not limited to:

• Review of medico-legal reports in line with quality framework and relevant regulations and legislation
• Building sustainable relationships, connections and trust with customers and experts through open and interactive communication
• Work collaboratively with team members to ensure prioritisation of workflow
• Provide feedback and training for medical experts on medico-legal report writing
• Resolve emerging problems & handle customer complaints by providing appropriate solutions and alternatives within time limits, follow ups to ensure resolution, customer record interactions and escalation

Do you possess extensive expertise as a Quality and Compliance Officer, showcasing exceptional clinical knowledge and auditing experience, coupled with highly refined skills in time management, communication, and IT?

We are looking for a Quality and Compliance Officer to join our team. Candidates for this opportunity should be Registered Nurses. While this is a full-time work from home (WFH) position, regular intrastate and interstate travel will be necessary to visit our facilities located in regional and remote areas of Tasmania, Victoria, and NSW.

The Position:

The role of a Quality and Compliance Officer involves offering support and assistance to the Quality Manager in ensuring the efficient monitoring of compliance functions and the implementation of various quality-related initiatives.

What you can bring to the role:

• Successful completion of a Bachelor of Nursing or equivalent.
• Sound clinical knowledge including an understanding of current best practice.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• High level ability to utilise information management and computer systems.
• Working knowledge of the requirements of the Aged Care Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Excellent communicational, organisational, and time management skills with the ability to establish priorities, manage workloads and meet required deadlines.
• NDIS Worker Screening certification.
• Capacity to travel interstate as required.
• Demonstrated ability to use initiative, research and apply sound judgement to contribute to decision making and continuous improvements.
• A clear understanding of the importance of confidentiality in the context of the position.

Requirements of the Role:

• Undertake a range of audits against the accreditation standards related to residential aged care and home care.
• Work collaboratively with the Chief Quality and Risk Officer in identifying areas for continuous improvement to support quality and compliance.
• Work collaboratively with the Chief Quality and Risk Officer in the development of projects to support quality and compliance.
• Assist and support the Chief Quality and Risk Officer in the development and implementation of best practice policy and process.
• Develop and maintain a high level working knowledge of the electronic clinical support systems.
• Assist and support the Chief Quality and Risk Officer in developing, conveying and delivering on individual and organisational plans for continuous improvement.
• Maintain documented evidence of the organisations Quality Management Systems across all sites.
• Risk identification and mitigation.
• Trending and analysis.
• Preparation for external regulator visits including reaccreditation.
• Assistance with Gap Analysis and on-site support.
• Education including Quality related education as required by Facility or State.
• Oversight and support of clinical practice/medication practice.
• Attendance at internal and external meetings – as required by the business or at the direction of Chief Quality and Risk Officer.
• Attendance at announced/unannounced commission visits as needed.
• Care Manager support.
• Orientation of new management team members.
• Understand, comply with and report in line with the Serious Incident Reporting Scheme (SIRS).
• Oversight of facilities to ensure compliance that is delivered within the framework of Respect’s policies and procedures, legislative requirements, and meet the relevant service standards.
• Any other task as directed by the Chief Quality and Risk Officer.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• The ability to work from home.
• A competitive salary and flexibility.
• Salary packaging as a not-for-profit charitable organisation which can save an additional $5,000 in tax.
• Meaningful work in a purpose-driven organisation.
• A healthy and positive working culture.
• Learning, development, and growth opportunities..

WHEREFIT is one of Australia’s fastest-growing, HR SaaS platforms that is revolutionising fitness and wellbeing employee benefits. Our mission is to help working Australians get fit, active, and healthy, and we prioritise employee wellbeing above all else.

We're a home-grown, self-funded Australian startup that is proud to have reached our current level without external investment. With plans to triple revenue and double headcount this year, we're excited to enter the next growth phase on our own terms.

Since launching in 2017, WHEREFIT has quickly grown to become a trusted wellbeing partner at over 200 of Australia’s leading employers, including Woolworths, NAB, Australia Post, Westpac, Reserve Bank of Australia, Allianz, PwC, nbn, AMEX, EY, Lendlease, and more.

Our platform helps businesses provide their employees with exclusive corporate benefits at over 1,000 leading fitness and wellbeing brands, including HelloFresh, Anytime Fitness, Adidas, F45, ICONIC Sport, Speedo, UFC Gyms, Adore Beauty, Under Armour, and more.

We believe that a healthy and active lifestyle should be accessible to all, and we are committed to making this a reality for all working Australians.

Role

We have ambitious goals to grow our business and scale our team in 2024.

As a Customer Success Specialist (Corporates), you will be responsible for delivering the best customer experience for our corporate clients. There is potential to grow with the business, with an attractive bonus package that is aligned to your personal performance and company success.

Collaborate with cross-functional teams to optimise engagement of corporate clients and their employees with our service. Lead client success initiatives to maximise subscription renewals and drive new business and upsell revenue opportunities. You will also have the opportunity to influence and shape corporate engagement strategies, crafting innovative ways to drive engagement and success.

You will be part of an exciting startup culture, working alongside talented and driven individuals, and contributing to the success of a company that is helping businesses do better for their employees. If you're ready to take your career to the next level and to make a real impact on the fitness and wellbeing of working Australians, apply to join our team today!

Responsibilities

• Assist new corporate clients with the onboarding and launch of our service across their organisation
• Build strong relationships with our corporate clients, respond to their requests and provide support across phone and email channels
• Implement account management initiatives at scale to maximise customer satisfaction, retention, renewal, and new business/upsell revenue opportunities
• Assess clients’ current level of engagement and help clients extract greater value and engagement with our service
• Proactively monitor client health and create/implement risk mitigation initiatives where necessary
• Communicate client needs and feedback back to management and the relevant teams, and suggest potential solutions
• Identify process improvement opportunities and work with cross-functional teams to address these areas effectively
• Meet client success targets and KPIs

• A positive can-do attitude and a passion for what WHEREFIT is trying to achieve
• 1+ year/s experience in client success or account management roles (preferably B2B SaaS) across phone and email channels
• Excellent presentation, written and verbal communication skills
• Strong team player with the ability to collaborate with management and cross-functional teams
• Ability to thrive in a fast-paced dynamic culture and perform under pressure
• An interest in fitness, health and wellbeing is an advantage but is not required
• Nice-to-have: experience working in a start-up environment

• Competitive remuneration package including base salary, bonuses and benefits
• Dynamic and vibrant office environment located in Fishburners, one of Australia’s leading startup co-working spaces in the Sydney Startup Hub
• Full member access to workshops and numerous learning, networking and startup community events within Fishburners and the Sydney Startup Hub (e.g. lunch and learns, Friday pitch nights, community social events such as Christmas and Halloween parties)
• Zero overtime commitment - we encourage our team to dedicate quality time to personal fitness, health and wellbeing outside of work hours
• Access to over 2,500 unique fitness and wellbeing perks on the WHEREFIT platform, and access to other retail and non-wellbeing related perks too
• Up to $1,200 annual subsidy for personal fitness/sport expenses
• Generous learning and development budget for external training courses
• Headspace premium subscription
• Monthly team lunches and social events

As The Yiros Shop continues to grow in new and exciting directions, we are looking for a creative, organised, and self-motivated Freelance Creative Designer & Animation Specialist to join our Marketing team. If suitable, we can accommodate a long-term position.

Working Hours: 20-25hrs (Hours can be increased in time)

Location of work: Remote/ in the office if located in South Brisbane

Language: Intermediate+ English required

Responsibilities

• Visual Design Creation: Develop visually captivating graphics, illustrations, and designs for various platforms, maintaining consistency in brand identity and messaging across all materials.
• Campaign Development: Collaborate with marketing and creative teams to conceptualise and execute innovative marketing campaigns. Translate ideas into compelling visual content that drives engagement and conversion.
• Animation Production: Create captivating animations that enhance the brand's online presence. Develop animated content for social media, websites, and marketing materials to tell engaging stories and capture audience attention.
• Brand Consistency: Ensure all design and animation work aligns with brand guidelines, maintaining a cohesive visual identity across all touchpoints.
• Adaptability and Learning: Stay updated with industry trends, design techniques, and software updates to enhance skills and continually bring fresh ideas to the table.
• Project Management: Manage multiple projects simultaneously, meeting deadlines and delivering high-quality work under tight timelines.
• Multichannel Campaign Optimization: Strategically create and adapt campaign visuals and animations for different marketing channels while maintaining consistency and maximising impact. Tailor designs to suit the nuances and user behaviours of specific platforms, ensuring each campaign resonates effectively across diverse channels.

Do you inspire people to learn? Are you a qualified, experienced trainer passionate about delivering best in class customer experiences who can deliver results?

We are looking for an experienced trainer to design, develop and roll out customer service excellence training to our national frontline teams. 

Rentokil Initial is one of the largest business services companies in the world. Our company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has some 78,000 employees providing a range of support services in over 50 countries worldwide.

To be successful in this role you will display demonstrated understanding of Contact Centre CX concepts and a variety of interactions practices, quality initiatives, coaching and mentoring, internal sales and the unique demands of frontline staff.

In this role, you will:

• Determine the training requirements for various teams.
• Develop training materials including video tutorials, guidelines and SOP’s
• Determine instructional methods such as individual training, online, face to face, demonstrations, meetings and workshops
• Customer service training as well as personal development for employees
• Foster the highest level of  customer service both internally and externally to contribute to customer growth and satisfaction

Essential criteria:

• Nationally recognised Certificate IV Training & Assessment or other relative discipline
• Previous experience in training in a similar role
• Be able to travel to deliver training
• Confidence in delivering training across all levels of the business
• High level of proficiency in Microsoft applications

Desirable criteria:

• Possess solid business acumen
• Have the experience to show proven results in performance improvement
• Proficiency in Genesys pure cloud application

This is an exciting and challenging position with an organisation that values its people. In return you will be rewarded with a generous remuneration, onsite parking and ongoing support and training.

If this sounds like you, apply now!

Employee Testimonials -

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

"There's a sense of purpose in what I do. I get up and go to work to make sure that my people are safe, they're happy and our clients are serviced."

Darran Gibson

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

The Role

This newly created role sits within our commercial team, which is an essential part of the future growth success of Ofload. The main objective of the role is to create success-driven lead generation strategies by developing marketing communication campaigns that generate new customers quickly and supercharge revenue growth.

What You’ll Do

• Support the strategy and execution of lead generation that incorporates digital advertising, email campaigns, content marketing, case studies development and social media planning.
• Create lead generation journeys that resonate with the audience and drive lead captures (i.e. bespoke landing pages).
• Create short and long form content, stories, and articles shared through social media platforms.
• Use data insights to inform and improve future marketing campaigns to drive market penetration.
• Develop and execute marketing plans for new product features.
• Automate, monitor and track marketing campaigns for leads and also existing customers.
• Conduct market research and competitor analysis to drive marketing efforts.
• Support the broader functions on priority initiatives.

What You’ll Bring

• 2+ years experience in marketing communications (experience in B2B would be highly valuable but not essential).
• Experience in high-growth environment and enthusiasm to learn new skills.
• Demonstrated ability to operate both strategically and tactically.
• Strong analytical and quantitative skills - using data to develop and measure marketing campaigns.
• Strong verbal and written communication skills.
• You are adaptable to work in a startup environment where things change quickly.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.
We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.