WHEREFIT is one of Australia’s fastest-growing, HR SaaS platforms that is revolutionising fitness and wellbeing employee benefits. Our mission is to help working Australians get fit, active, and healthy, and we prioritise employee wellbeing above all else.
We're a home-grown, self-funded Australian startup that is proud to have reached our current level without external investment. With plans to triple revenue and double headcount this year, we're excited to enter the next growth phase on our own terms.
Since launching in 2017, WHEREFIT has quickly grown to become a trusted wellbeing partner at over 200 of Australia’s leading employers, including Woolworths, NAB, Australia Post, Westpac, Reserve Bank of Australia, Allianz, PwC, nbn, AMEX, EY, Lendlease, and more.
Our platform helps businesses provide their employees with exclusive corporate benefits at over 1,000 leading fitness and wellbeing brands, including HelloFresh, Anytime Fitness, Adidas, F45, ICONIC Sport, Speedo, UFC Gyms, Adore Beauty, Under Armour, and more.
We believe that a healthy and active lifestyle should be accessible to all, and we are committed to making this a reality for all working Australians.
Role
We have ambitious goals to grow our business and scale our team in 2024.
As a Customer Success Specialist (Corporates), you will be responsible for delivering the best customer experience for our corporate clients. There is potential to grow with the business, with an attractive bonus package that is aligned to your personal performance and company success.
Collaborate with cross-functional teams to optimise engagement of corporate clients and their employees with our service. Lead client success initiatives to maximise subscription renewals and drive new business and upsell revenue opportunities. You will also have the opportunity to influence and shape corporate engagement strategies, crafting innovative ways to drive engagement and success.
You will be part of an exciting startup culture, working alongside talented and driven individuals, and contributing to the success of a company that is helping businesses do better for their employees. If you're ready to take your career to the next level and to make a real impact on the fitness and wellbeing of working Australians, apply to join our team today!
Responsibilities
- Assist new corporate clients with the onboarding and launch of our service across their organisation
- Build strong relationships with our corporate clients, respond to their requests and provide support across phone and email channels
- Implement account management initiatives at scale to maximise customer satisfaction, retention, renewal, and new business/upsell revenue opportunities
- Assess clients’ current level of engagement and help clients extract greater value and engagement with our service
- Proactively monitor client health and create/implement risk mitigation initiatives where necessary
- Communicate client needs and feedback back to management and the relevant teams, and suggest potential solutions
- Identify process improvement opportunities and work with cross-functional teams to address these areas effectively
- Meet client success targets and KPIs
- A positive can-do attitude and a passion for what WHEREFIT is trying to achieve
- 1+ year/s experience in client success or account management roles (preferably B2B SaaS) across phone and email channels
- Excellent presentation, written and verbal communication skills
- Strong team player with the ability to collaborate with management and cross-functional teams
- Ability to thrive in a fast-paced dynamic culture and perform under pressure
- An interest in fitness, health and wellbeing is an advantage but is not required
- Nice-to-have: experience working in a start-up environment
- Competitive remuneration package including base salary, bonuses and benefits
- Dynamic and vibrant office environment located in Fishburners, one of Australia’s leading startup co-working spaces in the Sydney Startup Hub
- Full member access to workshops and numerous learning, networking and startup community events within Fishburners and the Sydney Startup Hub (e.g. lunch and learns, Friday pitch nights, community social events such as Christmas and Halloween parties)
- Zero overtime commitment - we encourage our team to dedicate quality time to personal fitness, health and wellbeing outside of work hours
- Access to over 2,500 unique fitness and wellbeing perks on the WHEREFIT platform, and access to other retail and non-wellbeing related perks too
- Up to $1,200 annual subsidy for personal fitness/sport expenses
- Generous learning and development budget for external training courses
- Headspace premium subscription
- Monthly team lunches and social events
