Position Summary:

Intelerad is seeking a dynamic, results-driven leader for its Oceania Division, which encompasses operations in Australia and New Zealand. The GM will play a critical role in enhancing customer satisfaction and managing the Profit and Loss (PnL) aspects of the division. This position involves both direct managerial authority (solid line) over certain functions and functional (dotted-line) authority over others, requiring a leader who can navigate complex structures and influence cross-functional teams. 

Although the reporting responsibilities will evolve as the position dictates, the GM initially is expected to have direct responsibility for:  Professional Services, Customer Success, Support and SRE.  Dotted line responsibilities include:  all growth engine functions, sales engineering and sales. 

Key Responsibilities:

1. PnL Management: Oversee the full Profit and Loss responsibilities for the Oceania Division, ensuring financial targets and other agreed-upon metrics are met in the short and long term.
2. Customer Satisfaction: Lead the strategy and execution for improved customer satisfaction, ensuring the delivery of high-quality services and support throughout the customer journey.
3. Team Leadership: Directly manage certain functional areas of the business, while exerting functional influence over other departments to align with the division's goals.
4. Strategic Planning: Develop and implement comprehensive business strategies that ensure the competitiveness and profitability of the Oceania Division.
5. Cross-Functional Collaboration: Work closely with other departments, facilitating collaboration and driving cohesive action toward shared objectives.
6. Performance Metrics: Establish, monitor, and report on key performance indicators, adjusting strategies as necessary to improve business performance.
7. Market Analysis: Continuously analyze market trends, competitive landscape, and customer feedback, adjusting the business plan as necessary to staying abreast of market, competition, customer feedback, and incorporating those outside-in viewpoints to strengthen delivery and PnL performance in Oceania.
8. Relationship Management: Build and maintain strong relationships with key clients, stakeholders, and internal teams to foster collaboration and customer loyalty.
9. Talent Development: Identify and nurture talent within the division, with an emphasis on continuous professional development and performance recognition.
10. Internal positioning and advocacy: Serve as the voice of Oceania to the ELT and other elements of the global organization.

Our Associates team has grown by 84% in the first 2 quarters of FY’24 and has been able to maintain a consistent level of productivity through this growth period.  

As an Associate Sales Manager, you'll be responsible for managing, motivating, and developing a team of 20+ phone-based Sales Associates, ensuring they provide the very best service to our customers. Our Sales Associates are fully qualified sales consultants who are supported by smart technology and expert teams to achieve higher quality customers. 

Our Associates team forms a critical layer of our Customer Operations. This team is an appointment-setting team that is responsible for driving qualified opportunities to our national team of Brokers. 

Lendi Group’s online platform and seamless digital experience mean your team will be speaking to customers nationally over the phone.  

This represents a fantastic opportunity to join and make a visible impact on a market-leading business that’s experiencing a very exciting phase of growth. 

What you will do:

• Drive Lendi Group’s sales strategy and ensure the team is achieving the weekly and monthly targets.
• Provide advice on home loan scenarios and structures to your team, 'workshopping' deals and developing their industry knowledge
• Coach and mentor your team on best practices and implementing training strategies to drive the best performance
• Conduct regular sales training & coaching through a mixture of call recordings and live sales observation
• Promote and monitor the utilisation of the Lendi Platform within the team to improve customer experience and results
• Drive team growth through direct involvement in recruitment activities   
• Manage internal stakeholder relationships within your channel through regular training and engagement  
• Work strategically with the leadership team to develop and implement strategies to improve processes, procedures, and productivity

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

The Role

We have a fantastic opportunity to join our WA Field Sales Team in this newly created New Business Territory Manager position. This role is responsible for winning new business across identified areas within the state to grow the overall distribution of our White Milk and Chilled Beverage categories.

As a key member of our Sales team, you will be responsible for winning new business and growing sales through the distribution and product visibility of the Bega Dairy & Drinks portfolio. You will be engaging with non-trading or lapsed customers across multiple channels including Cafes, restaurants, petrol and convenience and Local Trade throughout the Central and surrounding areas of Perth. Also opportunities to be a part of WA activities including the Annual Masters Regatta.

Responsibilities

• Working with Sales leaders to identify the best offer to convert non stockists.

• Creating an action plan to identify target customers in your region

• Working with Territory Managers to generate and follow up on warm leads

• Managing customer on-boarding from account set up to transition

• Lead the state on the new business strategy, providing insights to the state field sales team on wins.  

About you

• Strong sales experience with ability to achieve targets, execute priorities within a structured call that overall increase distribution. 

• Demonstrated courage and resilience to have constructive and challenging conversations including cold calling

• Commercial knowledge - understanding market & industry dynamics, utilising volume, rate, and mix targets, pricing strategies

• Ability to build relationships with customers based on value creation

• Passionate, Self-Driven with key strengths in planning and follow-up

The Bega Story

Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you've probably grown up enjoying the iconic products we proudly manufacture every day at Bega. Being recently named in the Top 10 Strongest Australian Brands of 2022, our vision is to become The Great Australian Food Company!

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and over 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At Bega, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company!

Life at Bega

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture

• Grow with us, through opportunities for career development and progression

• Contribute by giving back to your community through charities we partner with

• Access to mental and physical health programs through our wellbeing portal and programs

• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Applications

The successful applicant will be required to complete a pre-employment medical.

Must hold a current Drivers license.

At Bega, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Bega.

We will accept applications from all people with the right to live and work in Australia.

Location

Practice Manager

Toowoomba, QLD

We are looking for a Practice Manager or Senior Vet Nurse who has team management, strong leadership and team building skills, to join and lead a genuinely friendly, caring team who are passionate about providing great patient standards of care and customer service. April 2024 start date.

Eastwood House is a beautiful heritage listed building, fully equipped with digital X-ray, ultrasound, 2 consult rooms, surgery and prep room. We are a small close-knit team of 2 Vets and 2 Vet Nurses offering gold standards of care to our local and loyal client base of the Toowoomba region.

This is a great opportunity to let your passion shine every day whilst being part of a strong and supportive brand. If you are looking for your next challenge, ready to play a pivotal role in the efficient operation of a locally loved clinic, ensuring a seamless experience for both our clients and our dedicated team of veterinary professionals, this is it!

Key Responsibilities:

1. Leadership and Team Management

   • Lead, mentor, and motivate a team of veterinary professionals and support staff
   • Foster a positive and collaborative team culture that emphasizes exceptional patient care and client satisfaction

2. Operational Excellence

   • Oversee the day-to-day operations of the clinic, including scheduling, inventory management, and facility maintenance
   • Ensure compliance with veterinary standards and regulations

3. Client Relations

   • Build and maintain strong relationships with clients, ensuring a positive experience and addressing any concerns promptly
   • Implement strategies to enhance client retention and satisfaction

4. Financial Management

   • Work closely with the regional management team to achieve financial targets and budgets
   • Monitor and manage clinic financial performance, including invoicing and accounts receivable

5. Marketing and Community Engagement

   • Collaborate with the marketing team to develop and implement promotional strategies to attract new clients
   • Engage with the local community to build awareness of the clinic's services

Greencross Vets Employee Benefits:

• We recognise the importance of work life balance and mental health welfare by providing 5 weeks annual leave (inclusive of 1-week study leave) and mental health first aid courses
• Free access to confidential Employee Assistance Program lifeWorks 24/7
• Permanent roles that provide flexibility to meet personal or family commitments
• Competitive salary and performance-based incentives
• Continuing education opportunities
• Employee discounts on veterinary services, products and pet insurance
• Opportunity to partake in charity events supported by the Petbarn Foundation

How to Apply:

If you are our motivated and experienced Practice Manager looking for an exciting opportunity to contribute to the success of Greencross Eastwood House please submit your resume and a cover letter outlining your relevant experience via the link below!

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe