Grow your career with a global retailer as a Specialist within our Quality Assurance team at ALDI Australia, based in Minchinbury. This position is an 18 months fixed-term opportunity.

Step into this role, where you'll become a key part of a team that stands as the guardians of product safety and quality for the National Buying department. Our Quality Assurance team are the watchful eyes ensuring the smooth and effective implementation of critical processes throughout the entire lifecycle of a product.

Your role will play a crucial part in ensuring that ALDI's products maintain the highest standard of quality and safety. By ensuring each product's journey from conception to our stores is seamless and up to our exacting standards, you make a real difference to our customers' experience.

What does the role look like? 

• Collaborate with key stakeholders to develop, communicate and update QA requirements in accordance with ALDI standards and legislation
• Provide technical consultancy to the wider Buying teams and ensure they are kept up to date with changing compliance requirements/standards
• Develop, review and maintain product specifications and QA requirements considering mandatory standards, industry standards and in-house requirements
• Liaise with the suppliers’ QA teams, testing laboratories and Buying teams on technical enquiries
• Work with the Buying teams and suppliers to continuously improve ALDI branded products
• Facilitate the external assessment and approval of products, its labelling, artwork and corresponding claims
• Participate in QA projects and process alternations. Support the adjustment of documentation
• Monitor complaint trends and assess products against customer complaints as required
• Use initiative to control, manage and continually improve the quality and efficiency of work in area of responsibility

Tasks and Responsibilities:

• You lead the commissioning activities of the boiler and combustion elements for HZI and ensure works are executed in accordance with contract requirements, and conform with the approved drawings and standards, project time and budget
• You supervise and check the commissioning works being performed by the contractor in respect of timescales, HSEQ and compliance with the approved drawings and standards
• You lead by example regarding HSEQ;  actively encouraging and leading the HZI and contractor teams to implement and comply with project HSEQ requirements
• You are responsible for the safety and HSE performance of all personnel under your supervision, eliminating / mitigating hazards, stopping works where HSE instructions might be compromised
• You liaise and coordinate with all relevant stakeholders (project team members, commissioning manager, erection supervisors, HSE, commercial counterparts, engineering, sub-contractors, suppliers etc.)
• You ensure sub-contractors are co-ordinated with other site works, material and all other requirements are in place in order for them to efficiently perform required tasks.
• You complete required tests on site as required by the functional description of the plant and or equipment
• Interface with 3rd parties and external bodies as necessary

Quick Release (QR_) is a subsidiary of Alten Group located in Australia. Alten Group is a worldwide leader in Engineering services (57,000+ employees) with operations in over 30 different countries.

We’re a global actor with a local presence with committed engineers working across the country. Our engineers carry out complex and highly technical projects throughout the product development chain of the most prestigious companies in sectors such as Automotive, Aerospace, Defence, Energy, Manufacturing,

Public Sector and Life Sciences. QR_ is currently expending its activity in Australia and we are looking for a Senior Structural Engineer to join our Melbourne team.

• Complete structural systems design for naval ship systems

• Perform technical investigations, root cause analysis and solution identification

• Undertake Structural Engineering tasks such as first principle structural calculations and Finite Element Analysis

• Create Technical reports/documentation based as per client requirements

• Management of minor to moderate projects, with competing priorities

• Main areas of focus: o Hull structure (primary and secondary members, global and local assessments);

• Equipment foundations (major and minor); o
• Shock, noise and vibration.

Must haves:

Bachelor of Engineering Degree (Desirable: Naval Architecture / Structural / Aeronautical);

• 8+ years of experience in similar roles

• Proven skills and experience in a Structure and/or Naval Architecture function

• Ability to obtain Baseline Security Clearance • Proficiency in Computer Aided Design (CAD) packages

• Proficiency in FEA software packages

Nice to have:

• Experience in the Naval Defence industry

• Baseline Clearance • Proficiency in fundamental and complex structural analyses (static strength, stiffness, natural frequency, noise, vibration, shock, buckling, fatigue etc.)

• Proficiency in analysing bolted and welded connections

• Proficiency in Finite Element Modelling and Analysis, particularly ANSYS

• Proficiency in Whole of Ship assessments, particularly longitudinal strength

• Experience using SpaceClaim and MicroStation CAD packages

• Experience in ANSYS software package

Perks of role:

• Join a team that listens to your input • A light-hearted culture

• Join a fast-paced team with opportunities to build your career

• Develop your talent and progress your career with training, mentoring and support, plus a strong focus on well-being and work-life balance

• 24 days of Annual Leave plus Sick Leave and Long Service Leave

• Yearly away and team bonding trips

What we offer you

Every individual is equally valuable in building tomorrow’s world today at Alten/QR_. We meet future challenges by supporting our clients’ projects and enabling our people to reach their full potential. We do so by offering technological challenges, fulfilling opportunities, inspiring togetherness and the possibility to contribute to a sustainable future. We are convinced that your development is driven by your passion. By being active in several different industries, we can offer a wide range of assignments and an opportunity to influence both the world around you and your own development.

We value diversity

We take pride in our diversity; we respect and value multiple approaches and points of view. We challenge inequality in all its forms, in others, and especially in ourselves. We’re not perfect, but we want to be better and do better. We are fully committed to this in our actions as well as in our words. As an equal opportunities' employer, Quick Release will never discriminate on the basis of gender, race, religion, ethnicity, sexual orientation, age, socio-economic background, marital status, or disability status. Our culture is created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: Be bold. Be the best. We dare to be different, bringing positivity, a new approach and a fresh perspective to every challenge. Our talented people and their shared values are our most valuable assets, and the reason why we built QR into the global business it is today

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Come and discover the opportunity to join our Fielders business as a Maintenance Engineer in our Wangara site. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.

As a Maintenance Engineer, you will oversee and maintain our manufacturing equipment, machinery and facilities to guarantee their seamless operation. You will conduct thorough assessments, implement necessary repairs and execute preventive maintenance tasks. Your responsibilities extend to troubleshooting complex issues, utilising your engineering expertise to minimise downtime and optimise production efficiency.

Working Monday to Friday, this role will require the flexibility to support overlapping both day (5am – 1pm) and afternoon shifts (1pm – 9pm), along with additional work hours to ensure continuous production. Working predominantly during the day shift, you will lead a team of maintenance fitters, electricians and external contractors. This position offers a 38-hour work week, ensuring a balanced and productive work environment.

As part of our diversity and inclusion journey, BlueScope is aiming to increase the representation of women in our Operations workforce across our businesses. We strongly encourage female applicants to apply for these positions.

What Will You Do?

While leading your team and having a direct impact on the delivery performance of BlueScope, you will be the point of contact for equipment and maintenance. Your responsibilities will include:

• isolating equipment and performing corrective maintenance on the machines
• diagnosing equipment malfunctions and executing repairs or adjustments as needed
• responding to and resolving machine breakdowns with a sense of urgency
• planning and coordinating shutdowns for scheduled and unscheduled maintenance
• continually seeking opportunities to improve our maintenance strategies
• provide coaching and mentoring to direct reports and team members
• championing a safety culture of accountability by setting clear expectations, defining roles and responsibilities and holding team members to high standards.

More About You

As a highly motivated individual, you’ll thrive in taking ownership of your work and making significant contributions to the larger team. You will have:

• in-depth knowledge and understanding of machinery, with a focus on mechanical and industrial machines, particularly in roll former machines
• demonstrated expertise in the repair and maintenance of manufacturing equipment including machine rebuilds and improvements
• exposure to maintenance management systems and computer skills
• proficiency in cost management to ensure optimal value for machine repairs
• experience in dealing with vendors and suppliers
• good communication skills to facilitate effective collaboration within the team and with external stakeholders
• a commitment to your own safety and wellbeing and care for others.

What’s in it For You

• Competitive salary package, commensurate with experience and qualifications
• Free secured parking onsite
• Employee Assistance Program
• Ongoing training and career development opportunities
• Positive culture and a supportive team to work with

If this sounds like the role for you, we would like to hear from you.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

We are looking for a self-driven and motivated individual for a newly created role in our ever-growing engineering team. The successful applicant will support the sales and service teams, interpret customer requirements, have a sound understanding of control systems and be able to develop and maintain project specific documentation. This role will also support the selection and procurement of project specific components and provide testing and commissioning support.

Specific Tasks

• Support sales during quotation phase to help ensure feasibility and budget are correct for the project.
• Assist sales department with customer enquiries and technical support.
• Uphold the PEP-ETO process. Use and store the appropriate project documentation in BeQIK
• Provide advice to customers and sales team on detailed application understanding of controls systems
• on mobile and industrial hydraulic machinery.
• Design, Develop, Test and Commission control systems solutions in alignment with function
• specifications
• Manage small to mid-size/complexity projects, conducting risk assessment and implementation of control
• measures
• Assist design draftsman and graduate engineers within the scope of assigned projects
• Continuously expand technical knowledge of Rexroth product portfolio
• Test new Rexroth products and aid in product stability development.
• Travel to site (Domestically and Internationally) to commission control systems
• Write project specific documents for handover and future support of systems
• Contribute to project handover process to service department and customers
• Continually pursue project deployment and process improvements

Our DevOps stack: Kubernetes, IAC, GitLab, Linux, Containerisation

Skills & experience we are looking for:

• Experience with deploying, configuring and managing resources and platforms at scale on cloud environments.
• Experience designing and building application containerisation and modernisation solutions Docker and Kubernetes.
• Experience writing and deploying Infrastructure as code – Terraform and AWS CloudFormation.
• Scripting and deployment automation experience.
• Experience in designing CI/CD, logging and monitoring tools for development teams
• Strong understanding of enterprise architectures, with OS experience across Linux and Windows. 
• Exposure to NIST Cyber security framework and Container Vulnerability / Compliance Scanning tools. 
• Excellent communication and collaboration skills.
• Intrinsic passion for problem-solving.

• Be uniquely you, come as you are leave your mark
• Work within a business with vast growth opportunities

As a member of the Identity & Access Management Team, the Identity Engineer will be a critical part of the Endeavour cybersecurity team and a key driver of the Cyber Security strategy via engagement with the IT transformation and underlying projects. The complexity of the environment creates the opportunity for the successful candidate to establish a solid foundation for the organisation to traverse the required transformation over the coming years. The candidate will work closely with stakeholders in the business and the Cyber Security team. They will be involved with an assortment of projects that support the business.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Reviewing current Identity & Access Management frameworks and recommending and implementing enhancements.

• Work closely with the security architecture team to ensure security requirements are accounted for at design time in all IAM solutions. 

• Produce any required IAM documentation relevant to enhancements and/or projects.

• Provide active support in remediation activities pertaining to the IAM infrastructure.

• Ensure relationships with all project stakeholders are developed and maintained. 

• Actively act as an Engineer with a hands-on approach as required to ensure desired outcomes. 

• Work Closely with other Identity Team members to ensure the future state identity landscape is built appropriately for the current and future needs of the organisation.

What you get to do in this role:

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Work with the product owners to understand detailed requirements and own your code from design, implementation, test automation and delivery of high-quality product to our users.
• Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Be a mentor for colleagues and help promote knowledge-sharing
  

We are seeking a driven and experienced Process Improvement Engineer to join our plastics injection moulding facility. In this role, you will play a pivotal role in enhancing our manufacturing processes, ensuring efficiency, and upholding our uncompromising standards for product quality. Moreover, you will contribute to our reputation as specialists in delivering supply chain solutions and drive our increased use of recycled materials.

Key Responsibilities

• Process Optimization which includes conducting thorough assessments of our manufacturing processes to identify opportunities for improvement in terms of efficiency, quality, and cost-effectiveness
• Developing and implementing process improvement initiatives, leveraging Lean & Six Sigma principles and industry best practices
• Continuously monitoring and evaluating process performance, making necessary adjustments to meet production targets and maintain product quality
• Collaborating closely with cross-functional teams to address process-related challenges and implement sustainable solutions
• Championing a culture of continuous improvement within the organization by leading and participating in problem-solving activities and facilitating Kaizen events as required
• Training and mentoring production team in Lean methodologies and best practices
• Monitoring and report on key performance indicators (KPIs) related to process improvement and sustainability initiatives.
• New Product Development Support ensuring that new product designs are manufacturable with maximum efficiency and minimal defects
• Performing feasibility studies and process assessments for new product concepts, offering valuable insights into materials, production methods, and equipment requirements
• Creating and maintaining comprehensive process documentation, including standard operating procedures (SOPs) and work instructions for new products
• Collaborate with R&D and design teams to facilitate the smooth transition of new products from prototypes to full-scale production
• Data Analysis and Reporting, including reports to management and recommendations
• Promoting Sustainability and  leading efforts to incorporate recycled materials into our production processes, striving to increase the use of recycled content in our products.
• Collaborating with suppliers to source recycled materials and develop sustainable supply chain practices.
• Monitoring and reporting on key performance indicators related to sustainability initiatives, tracking progress and environmental impact

• Be uniquely you, come as you are leave your mark]
• Utilise cutting edge technology
• Operate on all major clouds

Sr. Systems Engineer will play a key role in designing, implementing, and maintaining Endeavour Group’s systems infrastructure. As a Senior Systems Engineer, you will be responsible for ensuring the reliability, security, and performance of our IT systems.

Your responsibilities will encompass various aspects of on-prem and cloud infrastructure, from governance and cost management to monitoring, optimisation, and security. As a key member of our IT team, you will collaborate with cross-functional departments to understand business requirements and provide technical expertise, ensuring the seamless integration of cloud- & on-prem resources. 

If you have a passion for cutting-edge technology and a proven track record in delivering efficient and scalable infrastructure services solutions, we encourage you to apply.

Sound good? Read on.

Here is a taster of what you can expect in this role:

1. Systems Design and Architecture:

   - Collaborate with stakeholders to understand business requirements and design infrastructure solutions in the public cloud and on-prem remits.

   - Ability to collaborate with architects to produce infrastructure designs to meet scalability, security, and performance objectives.

   - Integrate on-premises technologies such as Windows and Linux operating systems into the cloud architecture.

2. Resource Deployment:

   - Deploy and manage virtual machines, containers, and other resources on Azure and GCP according to best practices.

   - Utilise Infrastructure as Code (IaC) principles for consistent and repeatable deployments.

   - Integrate and manage on-premises technologies like VMWare, ensuring seamless coexistence.

3. Incident Resolution:

   - Diagnose and resolve issues related to  infrastructure services, applications, and services promptly.

   - Provide support for incident management and problem resolution, including troubleshooting Windows and Linux operating systems.

4. Networking Basics:

   - Utilise networking basics to troubleshoot production incidents, ensuring seamless connectivity and performance.

   - Collaborate with network teams to address and resolve networking-related issues.

5. Governance Policies:

   - Establish and enforce governance policies and procedures for cloud and virtualisation

 resource usage.

   - Ensure adherence to budgetary guidelines and organisational policies.

   - Implement on-premises governance policies related to systems and network infrastructure.

6. Cloud Adoption Framework:

   - Implement Cloud Adoption Framework and Landing Zones for standardised and secure cloud environments.

   - Optimise cloud spending and resource allocation using FinOps principles.

7. Performance Monitoring:

   - Monitor Infra resources, applications, and services for performance, availability, and reliability.

   - Identify and address performance bottlenecks to improve efficiency and minimise downtime.

8. Automation Scripts:

   - Develop and maintain automation scripts using languages such as PowerShell, Shell scripting, Terraform, Ansible and templates for provisioning and managing Cloud and on-prem resources.

   - Implement Infrastructure as Code (IaC) to ensure consistent and repeatable deployments.

9. Backup Strategies:

   - Implement backup and disaster recovery strategies for cloud and on-prem based applications and data.

   - Conduct regular testing of backup and recovery processes to ensure reliability.

   - Manage on-premises backup and disaster recovery solutions, including Nutanix.

10. Security Measures:

    - Implement and enforce security measures to safeguard cloud and on-prem based assets and data.

    - Ensure compliance with industry standards and best practices for data privacy and security.

    - Apply security measures to on-premises systems, including Active Directory and Domain Controllers.

11. Cross-Functional Collaboration:

    - Collaborate with cross-functional teams to understand business requirements and provide technical expertise.

    - Participate in knowledge-sharing activities and provide mentorship as needed.

12. Documentation:

    - Maintain clear and concise documentation of cloud and on-prem architecture, configurations, and processes.

    - Document on-premises infrastructure, including Windows and Linux configurations, Active Directory, VMWare and Nutanix setups

About the role:

We’re looking for smart, talented and experienced team members that can take ownership, articulate their point of view and back their opinions with a well researched and knowledgeable stance.

The purpose of this role is to contribute to the ongoing improvement and development of our platform, through domain driven design and continuous deployment of high quality software code and help the team grow.

Role location:

We are open to candidates located in Australia and New Zealand with full work rights. At Ignition, it's up to you to decide whether you want to work fully remote, in-office or a mixture of both. 

What you will be doing:

• Building new, improving and maintaining existing frontend components
• Conversion of wireframes and mock-ups into fully functioning web applications
• Implementing the structure and design of web app sections
• Developing features to enhance the user experience
• Ensuring web design is optimised for smartphones
• Automating tasks through appropriate tools and scripting
• Supporting validation and verification testing
• Utilising a variety of markup languages to write web pages
• Delivery of cross-browser compatibility for the platform
• Creation and maintenance of software documentation
• Optimising web pages for maximum speed and scalability
• Committing to support a safe, mindful, and productive team environment, maintaining open, honest, and respectful communication
• Learn from others and mentor those around you to help them grow
• Play an important role in shaping the technical direction of frontend development

Our team

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations.

About the Role

The Mobility Services team helps companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups.. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative.

As a Mobility Engineer you will manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom’s EMM customer base.

This role is available across all Australian offices (Sydney, Melbourne, Adelaide, Brisbane, Perth and Canberra) and will require Australian Citizenship to obtain a Baseline or NV1 Clearance.

What you’ll do

As Mobility Engineer, you will be responsible for but not limited to:

• Be available to travel to Datacom, customer sites and conferences
• Using tools and processes to deliver services to customers in accordance with SLAs
• Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
• Identification of inefficient procedures or processes and suggesting improvements for implementation
• Produce accurate, concise, and timely reports as required
• Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves
• Creating efficiencies to enhance our ability to support the customers environment.
• Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.
• Creation of design documents (HLD, DDD and LLD)
• Build customer environment using Microsoft Endpoint Manager (Intune)
• Build customer environment using VMware WS1
• Configure Apple Business Manager (VPP and MDM Servers)

• Assume the role of technical leader or design engineer in deployment/refresh projects as required.
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
• Identification and escalation of perceived poor practice or inefficiencies
• Ensure all systems are built to agreed processes and design (EG: Build guides)
• Provide technical leadership for major incidents
• Validate and assist in the maintenance of the client’s risk and issues registers
• Complete time recording processes for work performed as required
• Provide governance to all implementations and changes affecting iOS and Android OS devices
• Provide governance to all implementations and changes affecting the Google Chrome OS device environment
• Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives
• Document Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensing
• Assist with, and drive the identification and implementation of shift left initiatives
• Daily checks and monitoring – as required
• Monthly reports - Provide data and analysis of the data as requested
• Documentation – Provide and maintain documentation of systems and services
• Provide Regular and relevant updates to the records of Support and Problem Management processes
• Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner
• Efficient and effective use of the call management system(s) for assigned customers

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Liaise directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate proactive ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence
• Provide constructive feedback to improve team and corporate capability
• Proactive open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible
• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environment
• Manging workloads to allow warm handover to BAU when required for project engagements
• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approx. 2 years’ experience in a similar Mobility role. You will possess excellent knowledge of iOS, Android, MacOS and Windows 10 operating systems. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS and Enterprise applications. MobileIron, Google admin, VMware WS1 (SEG, UAG, ENS) and/ or Microsoft Intune administration skills would be a huge advantage. You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our team

This is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Intelligent Workspace team, who support each other working collaboratively across locations.

About the Role

The Mobility Services team helps companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds and supports solutions end to end allowing our customers to switch to modern managed solutions and support them along the way in conjunction with other Datacom groups.. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative.

As a Mobility Engineer you will manage the day-to-day operations of the Customers EMM systems with minimal direction; and you will have a focus on ensuring an exceptional customer experience to Datacom’s EMM customer base.

This role is available across all Australian offices (Sydney, Melbourne, Adelaide, Brisbane, Perth and Canberra) and will require Australian Citizenship to obtain a Baseline or NV1 Clearance.

What you’ll do

As Mobility Engineer, you will be responsible for but not limited to:

• Be available to travel to Datacom, customer sites and conferences
• Using tools and processes to deliver services to customers in accordance with SLAs
• Operational support of customer systems including proactive monitoring of systems, assisting with incident resolution, performing standard and non-standard changes
• Identification of inefficient procedures or processes and suggesting improvements for implementation
• Produce accurate, concise, and timely reports as required
• Provide "on-the-job" training, guidance, and assistance to less experienced Datacom staff to ensure overall competence in the company continually improves
• Creating efficiencies to enhance our ability to support the customers environment.
• Take responsibility for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.
• Creation of design documents (HLD, DDD and LLD)
• Build customer environment using Microsoft Endpoint Manager (Intune)
• Build customer environment using VMware WS1
• Configure Apple Business Manager (VPP and MDM Servers)

• Assume the role of technical leader or design engineer in deployment/refresh projects as required.
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)
• Identification and escalation of perceived poor practice or inefficiencies
• Ensure all systems are built to agreed processes and design (EG: Build guides)
• Provide technical leadership for major incidents
• Validate and assist in the maintenance of the client’s risk and issues registers
• Complete time recording processes for work performed as required
• Provide governance to all implementations and changes affecting iOS and Android OS devices
• Provide governance to all implementations and changes affecting the Google Chrome OS device environment
• Provide device support to meet customer demands for the resolution of incidents, problems and change service requests as well as business improvement initiatives
• Document Risks and Issues in the technologies supported, this includes product lifecycle, support, and licensing
• Assist with, and drive the identification and implementation of shift left initiatives
• Daily checks and monitoring – as required
• Monthly reports - Provide data and analysis of the data as requested
• Documentation – Provide and maintain documentation of systems and services
• Provide Regular and relevant updates to the records of Support and Problem Management processes
• Ensure all tickets are up to date with detailed descriptions of actions taken and information in a timely manner
• Efficient and effective use of the call management system(s) for assigned customers

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Liaise directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate proactive ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence
• Provide constructive feedback to improve team and corporate capability
• Proactive open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible
• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environment
• Manging workloads to allow warm handover to BAU when required for project engagements
• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approx. 2 years’ experience in a similar Mobility role. You will possess excellent knowledge of iOS, Android, MacOS and Windows 10 operating systems. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS and Enterprise applications. MobileIron, Google admin, VMware WS1 (SEG, UAG, ENS) and/ or Microsoft Intune administration skills would be a huge advantage. You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.


About the Role

Join us as an Aternity Engineer specializing in Aternity's End User Experience Monitoring (EUEM) products! In this role, you'll be at the forefront, tackling enterprise-wide challenges related to network efficiency, application performance, server capacity, and end-user experience. Your work will merge desktop engineering expertise with a sharp business focus, aimed at delivering and optimizing IT performance management solutions.


** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you’ll do

Your responsibilities will encompass a range of critical tasks:

• Delve into customers' IT landscapes, understanding their requirements and processes to drive full adoption of Aternity's solutions, maximizing ROI and business impact.
• Offer specialized planning and design expertise in digital experience monitoring, application performance troubleshooting, and end-user performance analysis.
• Gather crucial end-user and application performance data for effective troubleshooting.
• Develop scripts to enhance Aternity's EUEM capabilities for metric collection and remediation.
• Configure precise measurements for end-user activities and backend application transactions, ensuring accuracy and validity.
• Articulate and present advanced product features, benefits, and comprehensive solutions to stakeholders.
• Collaborate directly with customers, colleagues, and stakeholders, working on-site or remotely to achieve project objectives.
• Resolve performance issues for both Windows and Apple-based platforms, generating budget-sensitive solutions to meet customer needs.
  
  

What you’ll bring

Desired Technical Skills:

• Ideally, hands-on experience with ATERNITY or similar products (e.g., Lakeside Systrack, Nexthink,).
• Proficiency in network and infrastructure performance monitoring and analysis is highly preferable.
• Sound understanding of common application architecture frameworks, distributed mechanisms, and messaging components.
• Familiarity with IT methodologies for software deployment and change in enterprise settings.
• Programming skills in PowerShell, Python, C++, Golang, Rust, or similar languages.
• Experience with Business Intelligence tools such as PowerBI, Tableau, Qlik, or similar platforms.
• Understanding of J2EE and/or .NET internals.
• Strong technical skills in SQL and XML, complemented by an understanding of network/HTML/HTTP traffic.
• Knowledge of cloud-based technologies like AWS and Azure, alongside expertise in web technologies, server/client-side (Java Servlets, HTML, CSS, JavaScript, Ajax, HTTP, RESTful architecture).
• Proficiency in web application architecture and software, including familiarity with Web Servers (Apache, IIS), Application Servers (WebSphere, WebLogic), Databases (Oracle, SQL Server, DB2), and Operating Systems (UNIX, Windows).
• While expertise in all these areas isn't expected, a high-level understanding of their functionality and interrelationships is crucial.
• Basic administrative skills for these technologies are a plus.
• Knowledge of TCP/IP networking.

Join us if you're ready to dive into the intricate world of advanced analytics, solving complex challenges, and maximizing digital performance with cutting-edge solutions!

Qualifications

• A Computer Science degree or equivalent professional background

• Effective communication skills bridging technical and non-technical audiences, driving IT projects within large organizations, and translating technical features into tangible business advantages for customers

• Self-driven and excels in high-performance scenarios with minimal supervision

• Highly organized, detail-oriented, possessing strong technical skills, and dedicated to delivering exceptional customer service

• Eagerness to explore new technologies, selecting the optimal tools for each task

• Innately motivated to enhance products by introducing innovative ideas and insights to the team

• Proficient in analytical thinking, troubleshooting, and adept at problem-solving

• Engage directly with customers, and collaborate effectively

• Exceptional skills in business writing and presentation

• Background in monitoring and optimizing application and system performance

• Preferred experience in managed services, technical consulting, or roles within software development/systems administration

 
Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology managed services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.


About the Role

Join us as an Aternity Engineer specializing in Aternity's End User Experience Monitoring (EUEM) products! In this role, you'll be at the forefront, tackling enterprise-wide challenges related to network efficiency, application performance, server capacity, and end-user experience. Your work will merge desktop engineering expertise with a sharp business focus, aimed at delivering and optimizing IT performance management solutions.


** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you’ll do

Your responsibilities will encompass a range of critical tasks:

• Delve into customers' IT landscapes, understanding their requirements and processes to drive full adoption of Aternity's solutions, maximizing ROI and business impact.
• Offer specialized planning and design expertise in digital experience monitoring, application performance troubleshooting, and end-user performance analysis.
• Gather crucial end-user and application performance data for effective troubleshooting.
• Develop scripts to enhance Aternity's EUEM capabilities for metric collection and remediation.
• Configure precise measurements for end-user activities and backend application transactions, ensuring accuracy and validity.
• Articulate and present advanced product features, benefits, and comprehensive solutions to stakeholders.
• Collaborate directly with customers, colleagues, and stakeholders, working on-site or remotely to achieve project objectives.
• Resolve performance issues for both Windows and Apple-based platforms, generating budget-sensitive solutions to meet customer needs.
  
  

What you’ll bring

Desired Technical Skills:

• Ideally, hands-on experience with ATERNITY or similar products (e.g., Lakeside Systrack, Nexthink,).
• Proficiency in network and infrastructure performance monitoring and analysis is highly preferable.
• Sound understanding of common application architecture frameworks, distributed mechanisms, and messaging components.
• Familiarity with IT methodologies for software deployment and change in enterprise settings.
• Programming skills in PowerShell, Python, C++, Golang, Rust, or similar languages.
• Experience with Business Intelligence tools such as PowerBI, Tableau, Qlik, or similar platforms.
• Understanding of J2EE and/or .NET internals.
• Strong technical skills in SQL and XML, complemented by an understanding of network/HTML/HTTP traffic.
• Knowledge of cloud-based technologies like AWS and Azure, alongside expertise in web technologies, server/client-side (Java Servlets, HTML, CSS, JavaScript, Ajax, HTTP, RESTful architecture).
• Proficiency in web application architecture and software, including familiarity with Web Servers (Apache, IIS), Application Servers (WebSphere, WebLogic), Databases (Oracle, SQL Server, DB2), and Operating Systems (UNIX, Windows).
• While expertise in all these areas isn't expected, a high-level understanding of their functionality and interrelationships is crucial.
• Basic administrative skills for these technologies are a plus.
• Knowledge of TCP/IP networking.

Join us if you're ready to dive into the intricate world of advanced analytics, solving complex challenges, and maximizing digital performance with cutting-edge solutions!

Qualifications

• A Computer Science degree or equivalent professional background

• Effective communication skills bridging technical and non-technical audiences, driving IT projects within large organizations, and translating technical features into tangible business advantages for customers

• Self-driven and excels in high-performance scenarios with minimal supervision

• Highly organized, detail-oriented, possessing strong technical skills, and dedicated to delivering exceptional customer service

• Eagerness to explore new technologies, selecting the optimal tools for each task

• Innately motivated to enhance products by introducing innovative ideas and insights to the team

• Proficient in analytical thinking, troubleshooting, and adept at problem-solving

• Engage directly with customers, and collaborate effectively

• Exceptional skills in business writing and presentation

• Background in monitoring and optimizing application and system performance

• Preferred experience in managed services, technical consulting, or roles within software development/systems administration

 
Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology managed services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).

** Please note to be successful in this role you would need to be an AU Citizen with NV1 mandatory **

What you will do

As a SOE Engineer, you will be responsible, but not limited to:

• Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
• Experience with Packaging desktop applications and configure them for streamlined deployment
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Perform upgrades on applicable hardware and operating systems as required/requested
• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
• Assist with projects as required and act as the lead
• Minimum of 3+ years’ experience in SOE migrations, projects, and implementation
• Experience in macOS operating systems using JAMF would be advantageous

• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

What you will bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, Jamf, and Azure Virtual Desktop). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today online today!

Due to customer growth and continual investment in leading edge technology, our client Octane Systems is looking for an Intermediate-level Infrastructure Support Engineer to help grow their support team. Octane Systems offer the opportunity to work with enterprise level infrastructure across a broad range of technical areas supporting a diverse portfolio of global customers, all from an office location across the road from the picturesque South Wharf Marina in Melbourne.

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About the role

We are seeking an Associate Systems Engineer to join us in any of our Australian Offices (Sydney, Adelaide, Brisbane, Melbourne, Canberra or Perth). As a member of the technical support team, you’ll interact directly with clients and other members of the Datacom teams to support technology-based solutions. You’ll be responsible for the support of server infrastructure, within contracted time frames and service level agreements. This support will involve remote assistance over the phone and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support.

This role requires Australian Citizenship or Permanent Residency preferably with baseline/NV1 Clearance. Candidates without citizenship or permanent residency need not apply.

What you’ll do

As the Associate Systems Engineer this is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Operations business who support each other working collaboratively across locations. You’ll be providing technical maintenance, support services within agreed service levels along with maintaining technical documentation. You will also be using tools and processes to deliver services to customers to ensure their service level agreements are met, proactively managing their infrastructure and driving service process improvement.

What you’ll bring

To be successful in this role you’ll bring at least 3 years experience as a System Administrator with Windows Server, infrastructure applications, and cloud technologies.

Your technical experience should include:

• Administration of Windows Server
• MS server operating functions, Active Directory, Group Policy, DNS, ADFS, DHCP, DFS,
• Managing virtual environments utilising infrastructure such as VMware vSphere and Microsoft Hyper-V
• Management of physical server environments such as Cisco Unified Computing (UCS)
• Sound knowledge of backup and disaster recovery methodologies using tools such as Veeam, Netbackup and CommVault
• AWS and Azure certification
• Exposure to Linux technologies
  
  

Your customer focus and communication skills will be a strength, along with an ability to develop and maintain productive internal and external relationships, partnerships and networks. We are keen to hear of your troubleshooting, problem-solving experience, your understanding of public cloud platforms and agile operations.

Culture and Benefits

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, a gaming zone, remote working, flexi-hours, professional development courses and health insurance to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

What You Will Be Doing.

Key Responsibilities include, but are not limited to:

• Review and check for accuracy of a medical file received, ensuring no privacy is breached. Name and DOB on medical evidence must match case to ensure no breach is committed.
• Review and check for accurate and full responses to questions within treating Doctor's reports.
• Call and follow up with GP clinics or Hospitals where cases have missing or incomplete information.
• Ensure documents are linked to cases/queues correctly within our document management system, medEbridge.