This position is reporting to the Customer Support Team Leader. The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

• Providing a high level of customer service to our customers with exceptional knowledge of our products, services, processes and systems. 
• Exceeding weekly targets by achieving KPIs for calls, chats, revenue and customer satisfaction.
• Prioritization of customer service when complaints arise, and refer them to the correct escalations department. 
• Liaise with manufacturers on behalf of customers and uphold positive. relationships with suppliers.
• Involvement in daily stand up training to increase knowledge in products and processes.
• Building relationships with necessary teams to ensure our customers are provided with the best possible experience.
• Embodiment Winning’s company values Key Skills & Experience.

This position is reporting to the Customer Support Team Leader. The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

• Providing a high level of customer service to our customers with exceptional knowledge of our products, services, processes and systems. 
• Exceeding weekly targets by achieving KPIs for calls, chats, revenue and customer satisfaction.
• Prioritization of customer service when complaints arise, and refer them to the correct escalations department. 
• Liaise with manufacturers on behalf of customers and uphold positive. relationships with suppliers.
• Involvement in daily stand up training to increase knowledge in products and processes.
• Building relationships with necessary teams to ensure our customers are provided with the best possible experience.
• Embodiment Winning’s company values Key Skills & Experience.

How you’ll be making an impact in people’s lives:

• Engaging in formal and experiential training to develop the skills you need to feel competent and confident in your role
• Undertaking worksite, functional, ergonomic, equipment and home assessments (profession dependant)
• Identifying Return to Work (RTW) barriers
• Liaising with clients, insurers, medical practitioners and employers to achieve outcomes appropriate for all parties
• Designing, implementing and monitoring programs that assist injured employees to return to the workforce

Applying your clinical knowledge to improve return to work outcomes

Primary Details Time Type: Full time Worker Type: Employee Location: Sydney Type: Fixed Term Contract The opportunity We have an exciting new opportunity for a Capability Consultant to contribute to the implementation of QBE People, Cultural and Modernisation agendas, through coordination of the AUSPAC Modernisation Leadership Development Program. In this role you will partner with participants, internal stakeholders and vendors to ensure delivery of high quality, consistent leadership capability events; support design and delivery of face-to-face events, digital classrooms and coaching interventions which impact how leaders show-up and lead their teams. Your new role As a Capability Consultant you will be involved in program and participant management for the Modernisation Leadership Development Program. You will maintain a wide network leveraging latest thinking, best practices, and developments in the future of learning and career development. You will also; Support design and delivery of leadership learning offsites, digital classrooms and group coaching Coordinate and design proactive participant communications, manage participant and program queries Support planning, coordination and hosting of leadership learning events Proactively seek understanding of and insight into participant experience, and foster environment of continuous improvement in leadership capability Partner with the HR key stakeholders (AUSPAC and Group) to ensure broad understanding and engagement in Leadership, Capability programs Collaborate with the wider HR team, and networks to ensure successful rollout of leadership development events Act as an advocate and ambassador for People, building awareness, advocacy, culture and employer brand About you To be successful in this role you will ideally come from a Learning and/or Capability background, with well developed program and event management skills and the ability to manage multiple priorities at pace and to a high quality. You will also; Be proactive and demonstrate the ability to plan effectively and deliver to deadlines Possess strong written & verbal communications driving engagement and change Have a pragmatic and outcome focused approach delivering/coordinating learning and leadership programs Demonstrated experience of supporting participant experience in learning, or leadership events Possess knowledge of best practice leadership capability and learning intervention approaches that impact culture Ability to leverage strong networks for the latest thinking, best practices, and developments in future focused learning and career development practices About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 09/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Company Description Flexible working arrangements | Work from home options | Part time opportunities (minimum of 4 days)Mental health programs | 26 weeks paid parental leavePromotion opportunities | On-the-job coachingJob Description Our Tax Advisory team supports clients to look ahead to see how their business decisions can be affected by tax legislation and plan for their continued business success and growth. We work with a range of clients across a range of sectors including private and listed businesses, high net wealth, family groups, start- ups, early-stage high growth businesses, and Australian subsidiaries of multinational businesses. Your OpportunityYou advise clients on complex tax matters, including domestic and international structuring, cross-border transactions, assist with taxation authority reviews/ audits/disputes,Provide tax advice on asset acquisition and assets divestment (including due diligence), financing arrangements, IPO structuring, readiness and prospectus.Play a key role across the full scope of client engagements including regular client contact - attending client presentations and meetings with Senior Leaders.  How are you extraordinary? You are passionate about the importance of fantastic communication to share ideas, inspire and create change. You are able to digest, distil and communicate complex concepts in both written and verbal forms. You are able to oversee high-quality client-ready deliverables and present to the senior leadership team for review. Your Experience At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:Experience in tax advisory in either Big 4 or mid-tier professional services firm.Excellent tax technical capabilities.Experience at Manager level.Qualifications We are looking for applicants that have Tertiary qualifications in Commerce/Accounting/Finance or similar.Additional Information KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.  Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more. Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Support Team. At KPMG every career is different, and we look forward to seeing how you grow with us. For further information, and to apply, please visit our website via the “Apply” button below.

Company Description Flexible working arrangements | Work from home options | Part time opportunities (minimum of 4 days)Mental health programs | 26 weeks paid parental leavePromotion opportunities | On-the-job coachingJob Description Our Tax Advisory team supports clients to look ahead to see how their business decisions can be affected by tax legislation and plan for their continued business success and growth. We work with a range of clients across a range of sectors including private and listed businesses, high net wealth, family groups, start- ups, early-stage high growth businesses, and Australian subsidiaries of multinational businesses. Your OpportunityYou advise clients on complex tax matters, including domestic and international structuring, cross-border transactions, assist with taxation authority reviews/ audits/disputes,Provide tax advice on asset acquisition and assets divestment (including due diligence), financing arrangements, IPO structuring, readiness and prospectus.Play a key role across the full scope of client engagements including regular client contact - attending client presentations and meetings with Senior Leaders.  How are you extraordinary? You are passionate about the importance of fantastic communication to share ideas, inspire and create change. You are able to digest, distil and communicate complex concepts in both written and verbal forms. You are able to oversee high-quality client-ready deliverables and present to the senior leadership team for review. Your Experience At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:Experience in tax advisory in either Big 4 or mid-tier professional services firm.Excellent tax technical capabilities.Experience at Manager level.Qualifications Completed relevant professional qualifications such as CA or CPA. CTA qualifications would be highly regarded however, not essential.Additional Information KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.  Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more. Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Support Team. At KPMG every career is different, and we look forward to seeing how you grow with us. For further information, and to apply, please visit our website via the “Apply” button below.

Company Description Flexible working arrangements | Work from-home options | Part-time opportunities (minimum of 4 days)Mental health programs | 26 weeks paid parental leavePromotion opportunities | On-the-job coachingJob Description Our Tax Advisory team supports clients to look ahead to see how their business decisions can be affected by tax legislation and plan for their continued business success and growth. We work with a range of clients across a range of sectors including private and listed businesses, high net wealth, family groups, start-ups, early-stage high-growth businesses, and Australian subsidiaries of multinational businesses. KPMG covers employment tax services, working with our clients to manage compliance risks for local and international workforces. Your Opportunity Forming part of the Tax Advisory team this role will play a key role in delivering employment tax compliance and advisory services to clients. You are able to prepare high-quality client-ready deliverables and present to the senior leadership teams for review.You actively seek out opportunities for growth, are comfortable challenging the status quo, and enjoy getting out of your comfort zone.You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team.You are an eager learner and always seize opportunities to grow professionally and personally How are you extraordinary? You are motivated by the prospect of being part of an enjoyable and dynamic team that will support your career growth and learningYou are committed to producing high-quality compliance deliverables for our clientsYou are thrilled by the potential opportunities that are accessible in a “Big 4” environment. Your Experience At KPMG, we believe diversity of thought, background, and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and our communities. To be considered for this opportunity, your qualifications, skills & experience could include:Background in tax lawPrevious experience in a legal firm, second tier, Big4 firm, or tax authorities (e.g. ATO or state revenue offices).Excellent tax technical capabilitiesDemonstrated strong interpersonal, communication, and presentation skills and ability to build strong relationships with both internal teams and external stakeholdersQualifications We are looking for applicants who have tertiary qualifications in law, commerce, and other relevant fields. Additional Information KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change, and enable growth.  Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options, and more. Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Support Team. At KPMG every career is different, and we look forward to seeing how you grow with us. For further information, and to apply, please visit our website via the “Apply” button below.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role Summary The Senior Consultant, Financial Reporting supports the Australian Investment Accounting team and will be responsible for monthly, quarterly, half-yearly and annual financial reporting, regulatory reporting and tax reporting to a diverse range of investment manager and superannuation fund clients. It will be crucial for you to establish a level of client knowledge, to ensure all requirements are met and allow the team to build the relationship further. You will also be involved in managing new client onboarding process as it relates to financial reporting and tax, in conjunction with other teams. You will report to the Manager of Financial Reporting and Tax. We are open to both Melbourne and Sydney location. What you will do:Provide a high level of client service, and be the first point of contact in relation to all accounting and tax queries for an allocation of clientsReviewing financial statements and templatesProactively seek to identify and improve current core processes and procedures, ensuring they are updated with changes in regulations and industry trendsDeliver training and coaching to junior members of the teamWork closely with other teams to achieve client reporting objectives – Unit Pricing, Business Process Analysts, Client Services, Operations and TechnologyWork closely with Financial Reporting and Tax manager on new product developments and process improvement projectsHelp manage new client onboarding process as it relates to Financial reporting and TaxProvide oversight of off shore teams’ output and performanceEnsure sufficient risk management controls are in place and adhered to Northern Trust compliance standards About You:Experience working within a Custodian, Superannuation fund, or Investment Manager accounting/tax teamTechnical understanding and practical application of accounting and tax concepts as they relate to Managed Investment Schemes (MIS’s) and Superannuation fundsDemonstrated understanding of the application of Australian Accounting Standards as they relate to MIS’s and Superannuation funds, and the different assets they invest inDemonstrated understanding of the application of Australian Tax rules as they relate to MIS’s and Superannuation funds, and the different assets they invest in, and an understanding of different trust structures and entity typesDemonstrated understanding of the application of regulatory reporting requirements – APRA, ABS, BAS, PAYGStrong excel skills and the proficiency in utilizing Financial statements and tax reporting system toolsAccounting/Commerce/Finance degree qualified ideally with a CA or CPADemonstrated relevant experience in a similar roleClient service and relationship management Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected]. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

Do you want to be part of something big?

We are on the search for 4 x Claims Specialists to start on 18 March 2024.

Honey launched in June 2021 with the largest Seed funding round in Australian history of $15.5 million led by RACQ, AGL, Mirvac, Metricon and many other industry leading Australian companies. Together with our strategic partners, we want to make it easy for more Australians to protect their most important assets – their homes.

This isn’t your average customer service role. We’re looking for individuals with a self-starter mentality who want to be part of building the Honey brand. You bring the passion, we’ll bring all the training and support you need to get started.

*Please note, this is a Sydney based role. Only candidates currently located in Sydney will be considered*

What we're offering:

This a fantastic opportunity for individuals looking for a new career as part and to be part of an organisation changing the insurance industry and customer experience for the better.

A day in your (potential) life as a Claims Consultant:

• Responding to new and existing home insurance claim enquiries through a variety of channels (phone, web, email, etc.). 
• Educating customers on the Honey products and services. 
• Supporting our customers through their claim process efficiently. 
• Working with claims supply chain to get customers back in their pre-loss position quickly and easily.
• Gathering feedback from customer conversations and sharing opportunities for process and system improvement with the broader Honey Product & Engineering teams.
• Responding to customer complaints as they arise, and working with colleagues to improve internal processes.

Our ideal candidates possess:

• A passion for delivering an outstanding customer experience.
• The ability to work on a rotating roster between the hours of 8am - 7pm Sydney time.
• Experience in a customer facing role (Claims and Contact Centre preferred, however not essential).
• The ability to connect with customers, ask probing questions and identify the right Honey solutions to suit their needs.
• Great written and verbal communication with a high level of confidence communicating with customers through various channels.

What we're offering:

• A market leading salary. We want to achieve success together!
• Hybrid Working (and we mean it)! Some of our team work from home for most of the week, whereas others enjoy the face-to-face interaction and come in more frequently. We are genuinely flexible and encourage our team to work in a way that suits them.
• Training & Development from structured onboarding to bring you up to speed on everything Honey, to development opportunities based on your career goals, we provide you with a platform to launch your career.
• Performance Based Incentives. Our incentives are based on delivering exceptional customer outcomes, 5 Star customer ratings here we come!

Primary Details Time Type: Full time Worker Type: Employee To partner with the business to enable capability programs, initiatives and strategies to bring them to life and support the uplift of people capability across our team. Capability Consultant Permanent, Hybrid role with 3 days working from home (Parramatta or Newcastle) 18 weeks equal paid parental leave (with super) Retail and Insurance Discounts from day 1 The opportunity Have a direct influence on the uplift and performance of our entire workers compensation business unit. Your new role It's an exciting time to be joining QBE's Workers Compensation unit. With steady growth and newly implemented performance standards across the industry, our Capability team play a critical role in ensuring that everyone in our business unit will be empowered through performance and development. As our new capability consultant, you will: Support the delivery and implementation of key capability programs and initiatives. Consult and collaborate with stakeholders internally and externally to identify, evaluate and deliver key projects. Collate and story tell key capability data as well as providing recommendations and feedback. Support the capability team via administration and coordination activities for BAU and project work. About you As a capability consultant, you will have the success of your peers and customers at the forefront of your mind as you provide crucial capability assessments. To be successful in this role, you will also have: Experience in workers compensation Administrative and coordination skills, with the ability to prioritise key tasks An effective collaborator who can work with a team and multiple stakeholder groups to achieve desired outcomes and common goals An excellent communicator both verbally and written, who can facilitate and present in meetings, workshops, and events and maintain a professional demeanor About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 09/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

As a member of our  Specialist Solution Consulting team, you will have a major impact on our future success by supporting Customer & Industry Workflow Solution Sales.  You will help drive revenue for our  products, with the support and partnership of  Sales, Marketing, Product Management, and the executive team.

You are a hands-on technical sales specialist who can go wide and deep on solution discovery and positioning during a sales cycle.  As a specialist in customer experience, you will provide subject matter expertise to support the go to market activities industries such as financial services, healthcare, retail, government, and telecommunications.

What you get to do in this role: 

The Specialist Solution Consultant is a technical sales specialist with the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert in a client-facing sales team that pursues customers and prospects across multiple industry markets
• Lead discovery workshops to determine customers' challenges and deliver compelling product demonstrations to align our solution with customer needs
• Develop client and partner relationships
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement, and mapping of technical solutions to business value
• Provide feedback to product management about product enhancements that can address customer needs and drive additional value
• Learn, develop, and share best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the local and extended team
• Stay current on competitive analysis, market differentiation, and industry trends
• Support marketing events including executive briefings, conferences, user groups, and trade shows

You will receive calls from customers calling through regarding their automotive insurance claims. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry. You will also make outbound calls to third party businesses to arrange the automotive claim’s repairs and assessments.

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story. Mandatory Skills: Must have hands on experience in Microsoft Finance functional modules like General ledger, Fixed assets, Accounts payable, Indirect sourcing and etc. Able to troubleshoot the tickets request raised by the users. Able to fix the problem / provide a solution and support the month end closure by the business. He/She will coordinate with the offshore team and provide the update. Should have strong analytical and problem solving skill. Duties and Responsibilities: Be a single point contact for customer for providing support. Resolve tickets raised in the system related to Microsoft F&O product. Provide month end support. Work with offshore team and provide required information to them to resolve tickets raised. Provide status on the project to the client leadership and Cognizant leadership team. Capture requirements and build functional design documents, Configure the system, provide training to the business users. Support development team by providing functional inputs, testing the development etc. Salary Range: >$100,000 Next Steps: If you would like to express interest in role, please click on the APPLY button now. We thank you for taking interest in this opportunity with us. For a complete list of opportunities with Cognizant visit http://www.cognizant.com/careers Cognizant is committed to providing Equal Employment Opportunities. Successful candidate will be required to undergo a background check. Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Jan 25 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Company Description Flexible working arrangements | Work from home options | Part time opportunities (minimum of 4 days)Mental health programs | 26 weeks paid parental leavePromotion opportunities | On-the-job coachingJob Description Our Tax Advisory team supports clients to look ahead to see how their business decisions can be affected by tax legislation and plan for their continued business success and growth. We work with a range of clients across a range of sectors including private and listed businesses, high net wealth, family groups, start- ups, early-stage high growth businesses, and Australian subsidiaries of multinational businesses. KPMG covers employment tax services, working with our clients to manage compliance risks for local and international workforces. Your Opportunity Forming part of the Tax Advisory team this role will play a key role in delivering employment tax compliance and advisory services to clients. You are able to prepare high-quality client-ready deliverables and present to the senior leadership teams for review.You actively seek out opportunities for growth, are comfortable challenging the status quo, and enjoy getting out of your comfort zone.You have a can-do attitude and are always seeking creative solutions to problems with the help of the right technical tools and a supportive team.You are an eager learner and always seize opportunities to grow professionally and personally How are you extraordinary? You are motivated by the prospect of being part of an enjoyable and dynamic team that will support your career growth and learning You are committed to producing high quality compliance deliverables to our clients You are thrilled by the potential opportunities that are accessible in a “Big 4” environment. Your Experience At KPMG, we believe diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients, and communities. To be considered for this opportunity, your qualifications, skills & experience could include:Background in tax lawPrevious experience in a legal firm, second tier, Big4 firm or tax authorities (e.g. ATO or state revenue offices).Excellent tax technical capabilitiesDemonstrated strong interpersonal, communication and presentation skills and ability to build strong relationships with both internal teams and external stakeholdersQualifications We are looking for applicants who have tertiary qualifications in law, commerce and other relevant fields.Additional Information KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.  Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture. At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more. Diverse candidates have diverse needs. During your recruitment journey, information will be provided about adjustment requests. If you require additional support before submitting your application, please contact the Talent Support Team. At KPMG every career is different, and we look forward to seeing how you grow with us. For further information, and to apply, please visit our website via the “Apply” button below.

We are seeking an experienced Sales and Customer Service professional who is able to apply their sales skills to the residential aged care sector. The full time position will be across North West Victoria covering our homes at Alcheringa, Coates and Cohuna Village.

Who we are:
Respect is a rapidly growing, not-for-profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and New South Wales. Respect is known for the great care we provide to our residents and the supportive and respectful working environment for our employees.

The Position
The Customer Relationship Consultant is responsible for managing all respite and permanent leads from prospective residents and family members, managing all prospective leads in our CRM database and conducting prospective residents with tours of our aged care homes. The Customer Relationship Consultant must also build and maintain relationships with key organisations that can assist in directing prospective permanent and respite residents to our aged care homes. Success in the role will be determined by the increase and maintenance of high occupancy levels, the ability to successfully convert leads into RAD sales and the development and implementation of marketing initiatives designed to generate sales leads.

Key Duties & Responsibilities:

• Implementing sales plan initiatives.
• Complying with the agreed customer sales method and admission sales process to achieve a great client experience.
• Travel to locations suitable to the client for sales meetings and presentations for prospective resident.
• Meeting financial targets including occupancy, RAD, additional services and supporting ACFI achievement.
• Managing channel relationships to ensure Respect obtains more than its fair share of leads.
• Maintain facility competitive profiles.
• Intercept and manage all inbound respite and permanent leads from prospective residents and family members including providing prospective residents with tours of our facilities.
• Ensure and monitor, that all prospects/leads are effectively communicated and responded to in a timely manner.
• Record and manage all prospective leads on our CRM database.
• Maintain an advanced understanding of resident fees and charges, applicable RAD and DAP Levels and be able to convey to prospective residents.
• Ensure that prospective leads are given the necessary information package and that the information within the package is both current and explained clearly in a professional manner.
• Ensure the highest standard of professional self-presentation is maintained to project a positive image at all times of Respect.
• Willingness to meet with prospective clients /representatives out of normal business hours if required.
• Initial data entry of client details into the CRM database for ease of tracking and reporting.
• Prepare and supply all residential permanent agreements/documentation to clients prior to the admission date.
• Contribute to continuous quality improvement activities.
• Maintain confidentiality of information.

Essential:

• Demonstrated successful sales and marketing experience/skills.
• Demonstrated ability in the application of advanced administrative procedures.
• Ability to understand basic analysis techniques.
• Advanced word processing operation skills.
• Ability to work as an effective member of a team.
• Good verbal and written communication skills and the ability to empathise with prospective residents and family members.
• Demonstrated understanding of continuous quality improvement principles.
• Demonstrated ability to undertake work of a confidential nature.
• Ability to work in a timely manner and often at a rapid pace.
• A current drivers license without restriction.
• Current National Police Certificate (or ability to acquire).

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

Benefits we offer you:

• The opportunity to play a pivotal role in Respect's growth and transformation journey.
• A collaborative and supportive work environment.
• Competitive salary and conditions of employment.
• Pay incentives including not-for-profit charitable salary packaging.
• The satisfaction of contributing to the betterment of aged care services
• Long-term employment in a recession-proof sector
• Learning, development, and growth opportunities
• Discounted health insurance

We Are Unity is looking for a Culture Consultant with a keen interest in people and business to help our clients realise their purpose, vision and strategy. You’ll need to be a natural problem solver who’s genuinely excited about helping shape the culture behind some of Australia’s largest companies and organisations. 

You’ll be comfortable taking initiative, smoothly balancing collaborative teamwork to contribute to high-profile client relationships from early-stage business development through long-standing deep programs of work. It’s the kind of role where every day reveals exciting new challenges and no two days are alike.

You will be a seasoned consultant with knowledge in the field of transformation, culture, risk/safety and business strategy. You are a passionate, hungry, and confident individual who gets a kick from helping clients achieve their goals and helping your colleagues to be as successful along the way.

Responsibilities

• You’ll work on high-profile culture change and employee experience projects;
• You’ll lead culture diagnostic and measurement, culture strategy design, and culture change implementation project; 
• You’ll deep dive into each client you work with to understand their strategy and the business problems we are helping them to solve. The relationships you build will leave our clients feeling like you’re an extension of their team;
• You’ll get involved with research, data and analytics. This means helping drive our bespoke survey design, facilitating workshops, and turning the data you collect into meaningful insights;
• You’ll present to clients and the wider agency team, spotting and sharing your take on opportunities to add value to our clients and the work we do;
• You’ll use your awesome organisation and time-management skills to manage multiple priorities;
• You’ll bring your enthusiasm to contribute to a team environment, taking an active role in building the positive culture of our agency.

Post-Sales Consultant to join on an initial 12-month contract Post- Sales Consultant Your new company Join a renowned international technology company celebrated for its vibrant work culture and engaging, fast-paced environment. This exciting opportunity is for a Post-sales Consultant to contribute to the success of the team on a one-year contract with potential for extension. Your new role Act as a bridge between clients and internal teams, ensuring client satisfaction after implementation. Collaborate closely with Solution Architects, Subject Matter Experts (SME), and technical teams to address client concerns and challenges. Take ownership of post-implementation client relationships, fostering a positive client experience. Play a pivotal role in resolving any issues that may arise, demonstrating a problem-solving mindset. While not directly accountable for sales, contribute to business development by understanding client needs and collaborating with the business development team. Leverage technical background to comprehend and communicate effectively with both business and technical teams. What you'll need to succeed Proven experience in a Post-sales Consultant or similar role Strong communication and interpersonal skills to effectively engage with clients and internal teams. Ability to collaborate with Solution Architects, SMEs, and technical teams to address client requirements. Results-oriented mindset with a commitment to ensuring client satisfaction. Technical background with the capacity to understand and communicate technical aspects to diverse stakeholders. Proactive approach to problem-solving and addressing client concerns What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Camila Ruiz Recruiting experts in Technology T: 02 9048 8956 E: [email protected] #2841037

Job description What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story. About the Role (Responsibilities): A Digital Business Consultant with a focus on a sector is a critical role within Cognizant Consulting. You will predominately work within a squad of cross functional consultants (for example, Digital Strategists, Digital Architects, Agile Coaches) and provide the industry and client business perspective on the challenge that we are solving for our client. Cognizant's purpose is to engineer modern businesses to improve everyday life. In the context of consulting that means you will be: Helping a client find and create new value for their customers, their business, and our society through technology. Helping a client understand what a modern business means in their context and how to manage the transition to it. Facilitating the future design, orchestrating how Cognizant and its partners deliver that outcome and helping the client get value from it. Typically, you will work on engagements that last between 8 weeks and 6 months where you will be analyzing a business, its people, their customers to define and solve complex business problems by shaping a strategy, designing a digital solution, or architecting the implementation. Sometimes you will work through all those stages in the transformation lifecycle. A Digital Business Consultant is responsible for: Participating and facilitating workshops to understand the client problem and define the scope. Investigating and analysing the business value drivers, customer needs and current technology and operational capabilities of the business. Designing and managing the requirements gathering lifecycle (including elicitation, documentation & management of approval). Guiding the translation of requirements into solution designs, collaborating extensive with the digital squad (strategists, designers, and digital architects). Helping to prioritize work for a project squad (fully Cognizant or a mix of Cognizant and client) to optimize the value to the client from their investment. Communicating with key client stakeholders and Cognizant leaders with strong written and oral skills focusing on scope, requirements, actions, and follow-up activities. Producing succinct presentation documents, insightful process maps or high-quality user stories. Supporting Consulting managers at any stage of the engagement lifecycle (this may include review/creation of requirements / support documentation, cost estimates, follow-up action trackers etc.). About you (skills / experience): The life of a digital consultant involves exciting, fast-paced work, dealing with a variety of stakeholders, clients, and consultants. You need to be someone that can deal with ambiguity, thrive on change, and manage your own time effectively. We want someone that genuinely focuses on client outcomes, with a high degree of integrity. At Cognizant we value consultants that have a high IQ, enjoy problem solving, a willingness to serve, and have little ego. You will need to be confident presenting to both business and technology stakeholders, being part of cross functional geographically dispersed teams, and have strong negotiating for outcomes skills. Above all, you should have a positive attitude, and enjoy working with consultants from a diverse range of backgrounds, on a variety of fast paced engagements. Your experience needs to include: A minimum of 6 years' experience as a business or technology analyst in the Insurance Industry including a role in internal or external consulting. Knowledge of how to configure, or experience in the use of technologies that manage core insurance processes, for example: Claims, Insurance Product Management, Guidewire, and Duck Creek. A solid understanding of the core value drivers of businesses in the Insurance industry. A track record of being part of teams who have delivered new value to your organization or your clients through digital transformation and where you have learned and improved how you deliver next time round. Experience in structuring workshops to land at decisions, and where you have created artefacts that help focus a group on addressing a problem. Experience with online facilitation tools (e.g., Miro, Mural) would be beneficial. Strong storytelling and presentation skills, including preparing succinct documents, prototypes, or artefacts to aid communication and managerial decisions. The following experience would be considered favourably (and we will facilitate you to extend this experience as part of your role): Application of business strategy frameworks, e.g., hypothesis-based problem solving. Application of contemporary digital methodologies, e.g., Design Thinking, Lean Start Up, Agile Delivery. Application of process improvement and project delivery methodologies: e.g., Lean Six Sigma, PRINCE2. Foundational certifications in Guidewire or Duck Creek. Salary Range: >$100,000 Next Steps: If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us. For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careersCognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check. Employee Status : Full Time Employee Shift : Day Job Job Posting : Jan 23 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

We are looking for Axway Consultant for Sydney based project.

1. Strong skills are Axway Policy Studio with version 7.3

2. Axway Gateway

3. API Manager and Kong Roles and Responsibilities :

4. Proficient in relevant technology (Axway Policy Creation and integration, Coding, debugging, and documentation experience, proficient in coding standards and development framework with relevant years’ experience)

5. Good understanding of Axway Policy

6. Java Script

7. Groovy

8. SOAP/REST

9. JSON

10. XML and Linux knowledge.

11. Will analyse, design, develop, test, administer, customize and implement IT-related applications using experience in Axway B2Bi; Axway Sentinel; Unix/Linux and Shell Scripting.

12. End to End Development / Implementation experience in AXWAY XIB and B2Bi.

13. Transport protocols like SFTP, HTTPS

14. MQ JMS, MLS ( PGP, SAFEX etc)

Zone IT Solutions is an Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0468857408.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

An exciting opportunity in our Brisbane office is available for an experienced, creative, and motivated Senior Façade Consultant to become part of the team. You will be collaborating with the best in the business and get the chance to work on the design of some of the most exciting projects in Australia and internationally.

The Inhabit Façade team is internationally distributed, and the team is location-independent, enabling access to projects across Australasia, Asia, US and Europe from any location. We uniquely work across all stages of the project lifecycle which means that we have a focus on real-world results rather than the hypothetical targets seen in other parts of the industry.

This role includes:

• Carrying out design engineering for façade and build-ability consultancy, including material knowledge and installation techniques
• Performing detailed engineering computations and structural façade analysis
• Providing façade design advice and reporting to clients on buildings projects
• Being accountable for all façade documentation including calculations, drawings and specifications
• Reviewing contractor submissions; shop drawings and calculations
• Project management and administration
• Assist and support in preparing tender submissions
• Attending inspections during construction, installation and fabrication as required
• Building and maintaining relationships with clients on projects and developing contacts within the façade industry

Primary Details Time Type: Full time Worker Type: Contingent Worker The opportunity We are looking for an experienced Metadata Consultant to join an Agile metadata team, where you will be responsible for building an accurate view of QBE's metadata landscape across several of QBE's core systems! This position will be a contract role initially with the potential for permanency in the future. Your new role • Evaluate and oversee the deployment of new technical data lineage connectors for the Manta platform • Enhance and maintain QBE's metadata repository in Collibra for universal access by QBE staff • Identify additional systems for linking to Collibra and Manta, enabling harvesting of technical metadata and technical data lineage • Ensure correct linkage of business and technical metadata, promoting best practices amongst users • Engage stakeholders for metadata improvement, providing expertise and following established and new collection processes • Conduct metadata assessments, utilise toolsets for metadata analysis, and monitor compliance with standards in line with Data Governance forum requirements Enhance metadata controls to ensure QBE's metadata is fit for purpose Contract position with the potential for permanency in the future About you • Proven track record in data governance, data management, and metadata management roles • Familiarity with data governance or metadata management tools, with a preference for Collibra • Knowledge of technical data lineage best practices • Solid technical background, including proficiency in SQL and APIs • Exposure to various ETL/ELT technologies and experience with data models (Conceptual/Logical/Physical) • Excellent communication skills, with the ability to engage both technical and non-technical stakeholders, along with strong analytical and problem-solving capabilities Minimum 3-5 years of experience About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 07/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

We are looking for a Psychologist or Rehabilitation Counsellor with Community based experience to join our successful Workplace Rehabilitation team based in beautiful Cairns!

Working with people who have sustained a psychological or physical injury, you will be responsible for delivering holistic, client centred services; assessing clients' needs, then developing and implementing strategies to enable a safe return to their original employment as part of their rehabilitation.

Enjoy the flexibility and autonomy to manage your own day. You will have the support of a strong, close team of driven and energetic healthcare professionals with the backing and resources of a global corporate infrastructure. 

• Case management (caseloads are manageable, and our consultants have the support of Rehabilitation Assistants to alleviate administrative tasks) 
• Applying your clinical knowledge to improve return to work outcomes
• Working with employers and employees to develop and implement injury prevention and workplace education programs
• Working collaboratively with injured workers, employers, medical and allied health professionals
• Completing a variety of assessments using your clinical and discipline specific allied health skills, such as Functional Capacity Evaluations, Worksite Assessments, Ergonomic Assessments, and Activities of Daily Living Assessments.

Benefits

• Competitive remuneration with innovative bonus scheme 
• Flexible hybrid work from home role with flexible working hours 
• Fitness Passport - Discounted fitness membership and access to facilities Australia wide
• Access to IPAR’s amazing health and wellness program with fun team monthly activities to support your overall well-being and to connect with your peers. 
• Being part of IPAR’s Star Award reward and recognition program for top achievers
• Tailored career development pathways - work for an organisation that really embraces a culture of "promoting from within"
• Employee Referral Program - Monetary incentive for recommending great talent!
• Work within a multidisciplinary team who are knowledgeable, collaborative, supportive & fun!
• A comprehensive induction program, buddy program and workplace mentoring to ensure a great start and ongoing support to excel

Join our Indooroopilly team as a Sales Consultant and be part of an exceptional showroom experience that sets us apart from the rest. Our showrooms offer a unique and unparalleled opportunity for customers to explore and envision their dream kitchen and laundry. As a Sales Consultant, you will provide expert advice on our products and offer personalised solutions to customers.

You will also create an immersive and welcoming environment by providing exceptional customer service, offering barista-made coffee and arranging cooking demonstrations with our talented chefs. Come be a part of a team that delivers exceptional service and transforms the customer experience.

• Building relationships with new and existing customers to deliver amazing in-store experiences.
• Providing information about brand offerings and product features.
• Ensuring sales and projects are delivered smoothly for your customers.
• Following up with email and phone calls with customers as required.
• Regular training and development with our in-house training team.

Your opportunity

Our team is growing, and we have an exciting opportunity for a dynamic and self-motivated Occupational Therapist, Exercise Physiologist or Physiotherapist who thrives on variety to join our experienced team.

This full-time opportunity will see you delivering holistic, client centered services within workplace rehabilitation. Using your clinical knowledge and allied health background, you will be an integral part of assisting injured workers to recover at work and achieve independence at home, in the workplace, and the community, improving their wellbeing and purpose in life. 

Day to day, you will undertake:

• Early intervention, worksite, ergonomic and home assessments
• Medical case conferences and stakeholder liaison and case management services
• Pre-employment medicals, FCEs, job task analysis

LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. You can read more about the membership here. 

We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.

The Opportunity

In this newly created role you will be part of our Client Success team that prides itself on providing outstanding service to our 1,300+ members. We know that exceptional client service keeps our members happy, which is the fuel for our growth.

Our Client Success team works with our members to ensure their businesses get the legal assistance they need in an efficient and valuable way. We take the time to understand a client’s business goals and challenges and work collaboratively with the client to deliver effective short and long-term solutions. 

As a Retention and Expansion Sales Consultant, your mission will be to drive initiatives which will help LegalVision achieve its ambitious retention and expansion goals. You will primarily do this by:

• Retaining clients beyond their initial contract period: You will help our members understand that continuing to invest in quality legal support is one of the best decisions they can make for their businesses. This involves leading renewal discussions at the end of a member’s contract with the goal of retaining the member, as well as responding to in-contract cancellation requests from time to time in a productive and educational manner.
• Reviewing membership tiers as required: You will ensure our members are on the most appropriate pricing structure to meet their usage, business size, plans and risks. 
• Selling additional products: The support LegalVision can provide isn’t limited to the core membership inclusions. We have a number of valuable add ons that offer additional protection to our members’ businesses. You will drive the uptake of these products among existing members.

You do not need experience in commercial law or to have worked in the legal profession to be considered for this role, though any experience you do have will be useful. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of Australian businesses. You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders and excellent tools to help you succeed. 

The Ideal Candidate

• Experienced in business development and sales: You have at least 2 year’s experience working in business development or existing client sales, and are excited to pursue a career in this area. 
• Passionate about client experience: You have excellent client service skills and the ability to problem-solve or sell additional services when appropriate. You’re dedicated to creating experiences that exceed client expectations.
• A fast learner and a strong communicator: You are able to pick up complex concepts quickly and explain them to clients in a clear and concise manner. You are a confident communicator and can find the perfect balance between powerful persuasion and being unhelpfully pushy.
• Driven, autonomous and efficient: You work well independently and take ownership of your to-do list and responsibilities. You are organised and can effectively juggle competing priorities.
• Business and tech savvy: You’re a quick learner and have a genuine interest in assisting business owners. You’re motivated by the success of your clients and excited to contribute to the ongoing growth of LegalVision.
• Personable, resilient and a culture champion: A friendly, warm and professional demeanour will get you far. You celebrate the ups and bounce back quickly from your learning experiences.

The Perks

• Fast-paced environment with exciting growth opportunities for high performers.
• Talented and energetic teammates across Australia, New Zealand and the UK.
• Ability to earn an additional 5 days of annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
• Annual budget to spend on external learning and development.
• Regular team socials, drinks and team lunches.
• Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.

Apply today!

If this role sounds like it could be a great next step, we’d love to hear from you. Applications will be reviewed on a rolling basis and will close once the role is filled, so apply early to avoid missing out.

A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!