Learn and thrive within an agency culture that’s ‘limited by nothing’ with a genuine commitment to its people

• Strengthen your skills at the intersection of brand/consumer, business/purpose and digital/social PR with a key focus on innovation, big brands
• Be inspired working on the world’s biggest brand campaigns executing on enviable campaigns that are driven by purpose in consumer lifestyle, travel/tourism, sports and entertainment, technology, retail and big name consumer and corporate local brands
• Collaborate with teams across Thrive’s AU/NZ network

Your Opportunity.

As an ambitious Account Manager at Thrive you will play an important role on some of the agency’s most prestigious and highest profile brands in the world along with a local portfolio of accounts. This is a great opportunity to learn and grow with one of the region’s most revered public relations agencies sitting at the intersection of digital, consumer/brand and business/purpose PR, and working across the agency’s network of offices in AU & NZ. 

• You will work with some of the world’s biggest brands in tech, travel and tourism, automotive and more ~ Thrive has an unrivalled portfolio in Australia representing ANZ, GoPro, Tinder, LEGO, Cisco and others including opportunities to travel and exciting launches and conferences.
• You will have the opportunity to be a part of a team of specialists executing creative and strategic communications and being involved with all aspects of execution and client servicing. 
• You will have the platform to step into challenging new opportunities as they arise across the agencies putting your hand up for passion projects and new business efforts.
• Ability to work from other AU & NZ offices temporarily or longer term.

Team & clients.

In this role you will work with and learn from some of the smartest PR & social consultants in the country while contributing to a number of clients who respect and value the work we do. You love multitasking and are driven to successfully lead and manage the day to day running of accounts. You are exceptional at proactive team communication, spontaneous with ideas, a solid writer and will invest time growing your local media network and leveraging the extensive community around Thrive. You love keeping your finger on the pulse with daily news, business and brand news in Australia, love researching and flexing your muscle in media relations and supporting on business development. You love the thrill of delivering high profile events with influencers and integrated social/digital activity and are curious to learn more about evolving communications methods. You will love ideating and learning how to dial up your creative skills. Most of all, you love being in the detail and part of an exceptional team!

Learn, grow and make enviable local business contacts.

You’ll participate in ongoing learning and development opportunities delivered across the agency including Thrive’s industry first Tech Academy.

You will be thirsty to learn and grow from not only exceptional people around you, but from your clients who will provide unrivalled opportunities on a global and local scale. And, doors will open for you with new contacts and networks as you leverage Thrive’s first-class reputation. 

Your experience, approach & impact.

• 5+ years of experience in an agency, media or inhouse communications role.
• You share our values : you’re passionate, accountable, curious, of high integrity and you thrive on collaboration with a #OneTeam approach. 
• You are positive, have an energetic approach to your work and are a natural problem solver
• You have engaged in some media relations work and understand the media landscape and social media landscape in AU. 
• You hustle internally and externally to get the job done for your team and clients.

This is Thrive. 

Culture is everything. It's a reason why we have a 100% return rate by working parents, have 89% retention of retainer clients, have had consistent leadership for more than two decades, embrace diversity in our workplace and have a myriad of Thrive team and client 'boomerangs'. Thrive has a clear vision and mission to deliver impactful work and we have grown by continuing to diversify and be early adopters of technology and global trends. Thrive is not a ‘hot then not' agency. We are not an ad agency trying to be earned and PR specialists. We are uniquely Thrive helping our people, brands and community to do just that. Our team is made up of in-house media, creative and digital specialists who work across five locations in Melbourne, Sydney, Brisbane, Gold Coast and Auckland delivering strategic communications services for brands including Blackmores, LEGO, ANZ Group, Temple & Webster, Cisco, Australian Food & Grocery Council, News Corp, Tinder and Harley Davidson.

Thrive values work-life integration including hybrid flexible working (Mondays and Fridays work-from-home) and delivers many benefits including an additional annual wellness leave day, work from any location rotations, Thursday team meet ups, early Friday knock-off, various bonus options and more.

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Visit us here for more information - @thrivepr /  www.thrivepr.com.au

CVs to [email protected].

What you get to do in this role

• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Manage to the company and department’s vision, mission and values.

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role

Exceptional opportunity for a seasoned customer facing Project Manager to join the team at Civica. As a Project manager, you will play the lead role in planning, executing, monitoring, controlling, and closing medium to large projects. Your focus would be on working on software implementation projects and liaising with various stakeholders in different locations to deliver an excellent customer service.

This role is open for Victoria and Queensland locations as well.

Responsibilities:

·       Responsible for planning and directing the information processing activities of the team and coordinate the effective design, implementation, and operation of information systems and applications

·       Strong communication skills and experience presenting and liaising with at C-Suite level.

·       Proactively manage changes in project scope, identify potential crises, and devise contingency plans

·       Direct and manage project development from beginning to end

·       Estimate the resources and participants needed to achieve project goals

·       Maintain budget information, and recommend subsequent budget changes where necessary

·       Identify and resolve issues and conflicts within the project team

·       Identify, plan and manage risks for complex projects and development of mitigation strategies

·       Identify and manage project dependencies and critical path

·       Plan, schedule and track project timelines and milestones using appropriate tools

About you

You’re an experienced Project Manager who is skilled in development projects implementing software. A true team player and collaborator whose communication skills ensures effective interactions between customers and a cross functional team. Our ideal candidate has experience with managing multiple projects, dependencies, and risks. You will be having a PRINCE2 Practitioner or equivalent certification. Experience working with the medical industry will be well regarded.

Purpose of your role

As the Engineering & Platform Manager, Cloud and Data, you will lead a team of cloud and data engineers to deliver technology platforms for OFX. You will build a skilled, motivated team to work in autonomous, cross-functional, and empowered delivery teams. You will work with product managers, other engineering managers, and subject matter experts to deliver impactful outcomes for OFX. You will be responsible for upholding the highest software engineering principles, practices, and quality throughout the engineering teams, adopting quality as part of the engineering discipline, and continuously improving cloud and data engineering practices.

What you do

• Ensure all direct reports have clear and measurable objectives which adhere to the divisions approach and relate to team, product and organisational metrics
• Mentoring direct reports in how their role contributes to wider business strategy and Technology objectives to ensure individuals are empowered to align their own actions with the overall business outcome
• Work closely with the Product teams who will work with the cloud and data environments to ensure connection between the product vision, and the cloud and data technologies
• Ensure customer focus for all work planned and delivered in responsible teams
• Ensure that product teams follow operational excellence in cloud production environments
• Ensure all product platforms are secure, reliable, and built to scale
• Set effective metrics and delivery methodologies in Delivery teams to ensure success
• Management and mitigation of technology risks using proper governance
• Lead engagement with vendors and partners within specified domain to ensure delivery of OFX’s business outcomes.
• Set a Technical vision for the platforms/products in the cloud and data area
• Ensure engineering and other practices and processes are set, evolved, and adhered to by your Delivery Teams
• Facilitate architectural direction and decision making
• Work with engineering teams to evolve the tools used within the Data area, considering the broader OFX landscape

“People don’t just value my perspective, they trust it –and that’s powerful.”

• Collaborate for Success: Drive Ongoing Marketing and Sales Programs with Partners.
• Work for a culture that values its Employees
• Fulltime, Hybrid, Sydney Based

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work.

Reporting to the CEO, LEAP APAC – you will work directly with our partners to create and implement on-going marketing and sales programs.

WHAT YOU’LL DO

• Development and implementation of the yearly strategic partnership plan which may include advertising, conferences & events including in-house webinars and seminars, membership discount schemes, speaking opportunities and joint collateral.
• Transformation of old sponsorship strategy into a 'strategic partnership' plan with a deeper relationship with associations to penetrate membership base
• Establish new relationships and seek out new partnership opportunities to ensure coverage of high priority segments and new products as needed by the business.
• Hold key relationships with industry associations with overall objective of leveraging association membership base to achieve revenue objectives.
• Initiate on-going conversation and interaction between IT and associations foster relationships and increase brand favourability with high-level industry influencers.
• Negotiation of partnership agreements (both renewal and new) with industry associations to drive new and referral business, generate new leads and retain current customer.
• Strategise and implement conferences & events from creative, brief, to execution
• Ensure smooth execution of events (with the help of marketing assistant) which may include designing of booth space, logistics/courier
• Ensure all attending external conference are properly briefed via Fact Sheet ensuring IT attendees agree on business objectives
• Implement new and improved processes to aid assessment of partnership opportunities, measure ROI and record feedback with aim to avoid ambiguity and help structuralise decision making process
• Maintain positive relationships with industry associations in the legal, corporate and practice management industries
• Be the go-to person for all partnership related queries for internal stakeholders and external associations
• Provide recommendation, collate feedback, assess/consider all internal stakeholder comments for all partnership proposals before deciding to proceed or decline.
• Working closely with Content and Digital Manager to ensure coverage and generate interest/awareness from potential Clients for Partners.
• Ensuring partnership entitlements are fully utilised
• Build trusted relationships with new and existing clients, and certified LEAP Partner Network consultants
• Identify and resolve issues, complaints, and enquiries from team members, clients and LEAP Partner Network
• Manage LPN documentation, policies and procedures (internal and external team members) including assisting with the preparation of resource and training materials
• Monitor certified consultants’ pipeline and delivery of work to maintain certification
• Report figures to the CEO on a weekly basis
• Organise & implement required training, presentations and events
• Provide onsite and online training with the LEAP Partner Network covering all functionality in the LEAP software and processes, including Salesforce accuracy
• General Troubleshooting

WHAT YOU’LL BRING

• Exposure to Legal Sector either from a financial or file management perspective
• Experience in Bookkeeping and/ or accounting
• Demonstrated organisational and time management skills as well as the ability to meet deadlines.
• Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role
• Ability to present training sessions and deliver business plans to a variety of audiences.
• Demonstrated ability to work under pressure, and be flexible and adaptable in a changing environment.
• Ability to work both autonomously and within a team environment
• Self-motivated to innovate within the job and look for new opportunities both within the team and with the Partner Network
• Proven ability to manage internal and external teams to drive business outcomes

WHAT YOU NEED TO BE REALL GOOD AT

• Building trust – interacting with others in a way that gives them confidence in one’s intentions and those of the organisation
• Gaining commitment – Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
• Facilitating change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
• Continuous improvement – Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions
• Planning and organising – establishing courses of action for self and others to ensure that work is completed efficiently

JOB STYLE (THIS ROLE WILL SUIT PEOPLE WHO ENJOY THE FOLLOWING ACTIVITIES/RESPONSIBILITIES)

• Challenging work – working on difficult or demanding tasks requiring substantial effort and commitment
• Task variety – working on several different tasks or projects, doing different activities day to day, working on a variety of projects with diverse demands
• High involvement member – working in a participative, empowered environment
• Continuous learning – increasing knowledge and skill when circumstances call for additional learning
• Relationship building – developing and maintain ongoing working relationships with others requiring interaction and mutual support

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

You will be taking on a 12-month role as a Product Manager for Retail Payments within our Retail Payments team. You will be responsible managing products and services across its lifecycles within the Retail Payments portfolio. This involves product management and performance monitoring of debit card issuing, channel enablement and upcoming retail products. You will also collaborate with internal cross-functional teams to identify opportunities for product scaling adoption, development and future enhancements. You will support product management activities with our customers and end users to extend AP+ products and services to drive increased transaction volume, revenue streams and market share. 

You will be responsible for:

• Lead end-to-end coordination of action plans for Retail Payment products through the full product lifecycle, driving transaction growth and enhancing customer experiences.
• Assist with driving product adoption and usage including working with the AP+ Marketing team to develop collateral for Retail Payments portfolio.
• Evaluate promotional plans to ensure that they are consistent with AP+ Strategy.
• Develop and monitor appropriate reports and dashboards for product performance. 
• Undertake analysis of Retail Payments products and services using product intelligence, market research and business data.
• Contribute to the design and implementation of Retail Payments products and services to facilitate the scaling and management of our products and services. 
• Support prioritisation of new ideas and initiatives for Retail Payments product development that the message is effectively conveyed.
• Work with Compliance and Certification teams to manage product lifecycle and compliance activities.
• Engage with key external stakeholders (e.g. customers, industry bodies, and service providers) as required and in conjunction with other key AP+ representatives on specific topics or issues relating to your product portfolio.
• Manage inbound inquiries and interest from third party organisations.
• Work with other parts of the AP+ organisation to explore and execute on opportunities to integrate with other AP+ capabilities.

In order for you to be successful in the role, you’ll have:

• Minimum 3 years’ experience in product management.
• Demonstrable experience in positive stakeholder management and sound relationship management of third parties.
• A track record delivering, scaling, growing and retiring a portfolio of B2B products in market.
• Experience in managing a diverse product portfolio and sound understanding of product strategy and product development.
• Demonstrated experience analysing and interpreting product, market and financial information and make fact-based recommendations.
• Experience analysing customer insights and determining future research needs to inform project / product development.
• Specific payments or card knowledge and experience.
• Understanding of end-to-end payments network across the entire value chain.

What’s Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application. We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

About Ofload and our mission 

At Ofload, we're at the forefront of digital freight services, empowering businesses to build efficient, flexible, and sustainable supply chains. Our mission is to achieve zero waste in trucking by digitising the transport industry.

Every day in Australia, around 30% of trucks travel empty and a further 50% are idle amounting to mass inefficiency and harmful environmental impacts. 

Since 2020, we've successfully removed over 5 million empty kms from Australian roads. Our customer base has expanded to over 250 businesses, and we proudly support small business carriers by connecting them with household brands like Asahi, Metcash, and Noumi.

As part of our sustainability commitment, we partnered with Trace to measure, reduce and offset our scope 1, 2 and 3 emissions, actively working to minimise our own environmental impact.

In 2022, we propelled our growth through the strategic acquisition of a Melbourne-based logistics company, and raised $60m in Series B funding. Notably, we were recognised by the Australian Financial Review as one of Australia’s Most Innovative Companies.

Fast forward to 2023, Ofload was named a Deloitte Tech Fast 50 Company in Australia, and secured the 4th spot on the LinkedIn Top Startups List 2023. And here's the exciting part – we're just getting started!

We are looking to grow our team and welcome people excited by the opportunity to transform the logistics industry. If you're ready to be part of a dynamic team driving change,  join us on this incredible journey!

About the role

This newly created role sits within our commercial team (Growth), which is an essential part of the future growth success of Ofload. We focus on sharing our technological capabilities with freight owners throughout Australia and bringing innovation to their supply chain. You will be accountable for maintaining and upselling the current customer portfolio and driving the share-of-wallet strategy.

What you will be accountable for

• Contribute to the growth of Ofload’s client portfolio, continually seeking opportunities to grow our business, with a specific focus on share of wallet growth
• Build strong ongoing relationships with our clients at all levels of their business, understanding their pain points and ensuring their needs are met.
• Client Management - Manage allocated portfolio of customers, manage MBRs, QBRs and build joint development plans to grow the business.
• Engage in critical analysis of our client engagements, offer insights and propose strategies to improve performance.
• Interpret Ofload’s growth strategies, and work collaboratively with the product and operational department to achieve this.

What you will bring

• You are a farmer, with a strong track record of proactively building and maintaining relationships across small and large client accounts.
• Excellent verbal and written communication skills, capable of communicating with audiences at all levels with impact.
• You have B2B account management experience in the supply chain space.
• You are passionate about the industry and solving challenges in the supply chain space.
• Proven creative problem-solving approach and strong analytical skills.
• You have a strong sense of ownership, tenacity and commitment.
• You are adaptable to work in a startup environment where things change quickly!

Life at Ofload

At Ofload, our values are in our DNA and underpin the work we do every day. We are proud of the collaborative, diverse and innovative culture we continue to build. The Ofload team is motivated by a shared ambition to digitise the logistics industry and have a truckload of fun while doing it! As well as the opportunity to join a high-growth organisation with the ability to make a meaningful impact everyday, you will enjoy;

• Working in a hybrid environment with a split of in-office and working from home. Our philosophy on working is one built around connection, inclusion and flexibility.
• Holistic wellness support for you and your family through our wellbeing partnership with Acacia Connection
• Generous parental leave entitlements including 16 weeks primary caregiver leave and continued superannuation contributions
• Annual learning and development budget to support your professional growth
• Paid volunteer leave to support the causes that matter to you

Plus all the exciting perks of joining a startup - epic Ofload swag, weekly catered breakfasts, monthly team lunch, a reward and recognition program and plenty of social events.

Ofload is committed to building diverse and inclusive teams, and a culture where people can bring their whole authentic selves to work each day. Applications are highly encouraged from Aboriginal and Torres Strait Islander people; and equity target groups including women, people from culturally and linguistically diverse backgrounds, people with disabilities, and people who identify as LGBTIQ.

We endeavour to create an equitable recruitment process with an even playing field for all candidates. If you require any adjustments to be made, please let a member of our recruitment team know.

Reporting to the F&B Operations Manager, the Assistant Restaurant & Bar Manager duties will include;

• Providing leadership and support to our F&B team, empowering them to create exceptional experiences for our guests
• Developing your team and coaching them on internal procedures and service culture
• Liaising with all internal stakeholders to allow for the effective operation of our Restaurant & Bar
• Be a 'Service Spotter' ensuring the Restaurant & Bar environment is well maintained, clean and everything is ready for service
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

As the Pricing manager working in the AP+ Pricing team in a 12-month max term contract, you will be responsible for creating and enhancing pricing models, operational pricing processes and support development of pricing governance frameworks across the organisation to strengthen AP+ pricing center of excellence. Day to day you will partner with cross-functional departments such as product, commercial, data and finance to support pricing development and implementation for AP+ products.

The key responsibilities of the role will cover the following key areas:

• Leading the creation &/or enhancement of pricing financial models for the AP+ product suite.
• Enhancing pricing operations and governance to scale support across the AP+ product suite.
• Support product and commercial pricing for new/changes to existing product initiatives and commercial deals.

The skills & knowledge you need to have:

• Bachelor level qualifications in business, finance or relevant discipline.
• 5+ years in pricing or financial modelling and analysis role.
• Ability to extract and manipulate complex data sets to support decision making
• Proven ability to work cross-functionally.
• Robust working knowledge of the Payments industry, Interchange fee and Scheme fee processes and commercial pricing models.
• Advanced MS Excel, Power BI, PowerPoint.
• SQL, advanced Access to perform nested queries, joins and calculations is highly preferred.
• Experience in data repository querying and report building.
• Strong communication/presentation skills

 What’s next:

We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected]. We also encourage you to let us know your pronouns at any point during the recruitment process.

AP+ are not working with Recruitment agencies for this role.

The Business Services Manager has dual responsibilities:

• Providing reliable, high quality administrative support to the Group Country Manager (GCM) and Head of Strategy & Operations of Australia, New Zealand & South Pacific (AuNZSP). This role enhances the business impact of these executives and contributes to the operational effectiveness of the broader Visa team across AuNZSP.
• Provide leadership, coaching and development of the Business Services community.  Develop and enhance a community of administrative support experts and Office Managers operating across multiple teams and geographies. The Business Services Associates and Office Managers are responsible for providing excellent business operational support, facilities and employee experience to members of the AuNZSP Leadership Team and their functions.

The Business Services Manager reports to the Group Country Manager AuNZSP.

Detail of what a Business Services Manager does at Visa:

• Has a sound understanding of Visa’s business strategy, leadership principles and key executives’ priorities.
• Serves as a first point of contact for enquiries to prioritize the GCM’s time and activities.
• Establishes and maintains effective and cooperative professional business relationships with all levels of management, employees, external businesses and regulatory contacts.
• Builds a confident and effective relationship with executive assistants in financial institutions, merchant clients and ecosystem participants.
• Manages complex senior executive calendars, schedule meetings, travel, video conferences and group events (off-site and/or internal events).  Prepared to take accountability and be a creative thinker when planning/delivering events.
• Manages extensive domestic and international travel arrangements (airline and hotel reservations).  Verify invoices and process travel expense reports to meet compliance requirements.
• Develops and updates documents built in the Microsoft suite and effectively utilises Teams and other productivity tools such as Copilot and generative AI. Look for opportunities to enhance and adopt workflow tools.
• Prepares meeting materials including the creation of presentations, briefings and other related materials.
• Work with the Asia Pacific (AP) based teams to ensure effective communication and alignment with the Visa Regional hub.
• Create a sense of community and best practice sharing across the AuNZSP Business Service Associates and Office Managers.  Ensure support for and alignment to the AUNZSP Scorecard, business objectives and key results (OKRs)
• Collaborates closely with all stakeholders in the business to deliver excellent business operations support.
• Ensures community workload is equitably distributed and backups are in place when team members take leave. 

• Lead regular formal and informal community check-ins to enable consistent feedback loops and maintain a positive and supportive environment.
• Proactively looks for ways to innovate and improve the way the Business Service Associates provide support services to the AuNZSP Leadership Team
• Understand the career aspirations of the individuals, support and help them attain their goals.

Importance of this role to Visa

The Business Services Manager is responsible for setting the benchmark and leadership in the provision of operational support. The role is important to ensure effective use of executives time and create an environment of success for the Business Service Associates by ensuring the community is operating effectively.  The Business Services Manager also leads the adoption of new tools and processes in a changing business environment preempting new flows of work and more efficient ways of working.

The role covers a wide-ranging awareness of the business operations in the AuNZSP and provides the opportunity to have a varied and fulfilling network of internal and external stakeholders as it has coverage across many different sections of the business locally and internationally.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you get to do in this role:

• Building Partner Practices through business plan development, account planning, partner expectation management, industry/regional/product focus. Sell, solve, deliver growth.
• Planning for success through Partner achievement target agreement, capacity planning, growth investment, points earning roadmap.
• Managing the Partner Ecosystem and cross functional collaboration across stakeholders through readiness assessment scoring, milestone achievement by partner, roadmap sessions for success, regular ecosystem evaluations, tiering progress, acquisitions targets, health analysis, metrics reporting.
• Drive Ecosystem Governance through stakeholder communication, execution plans, reporting and dashboard preparation, global interlocks with other regions.
• Work with a specified set of ServiceNow partners to generate new business in existing accounts and in new logos, as well as ensuring our partners assist in delivering successful projects across all ServiceNow sales segments in ANZ.
• Direct/align partner’s investment in ServiceNow with areas of greatest opportunities. Aligns partner’s corporate mission and goals with the people, programs and resources at ServiceNow.  Ensure alignment with ServiceNow’s Partner Industry Solutions strategy and, where applicable, Service Provider programs.  
• Accelerate Workflow and Now Platform “Practice” growth via joint GTM plans with associated investment aligned to ServiceNow’s four C requirements: Capacity, Capability, Competency, and Customer Success.
• Drive regular partner cadence including pipeline reviews, operational excellence, QBR’s and EBC’s to drive partner and ServiceNow executive alignment.
• Develop and execute capacity plans to assure partner is well positioned to sell the value of the Now Platform and to deliver successful customer implementations with high degrees of customer success via proper competencies, certifications, and committed co-delivery plan.
• Collaborate with Marketing teams on both sides to build and execute joint closed-loop demand generation plans (Partner Prospecting Days (PPD), CxO Roundtables and joint events).

Our Store Leaders bring the Starbucks experience to life by managing store operations, driving financial success, leading teams, and creating a meeting place in their communities.

• Grow a successful business: drive sales leveraging your business acumen, efficiency and problem solving skills

• Our store leaders act like owners. They run their store as though it belongs to them - from developing their team, managing daily operations, creating connections to owning the financial performance

• Nurture talent & lead a team: engage the hearts and minds of your team and develop their skills so that they realize their personal best, both as individuals and as thriving teams

• This role is a 'hands on' and develops your leadership experience, coaching skills, coffee passion and business acumen

• Our managers delight and uplift customers through a human connection, engaging with customers and staff and leading by example

About You

• Previous experience in store leadership roles ideally within the retail or hospitality industries

• Exposure to managing store operations and driving financial success

• Previous exposure to rostering, P&L reports and budgets

• An ability to develop teams and evoke a positive and fun working environment 

Our Partner Promise & Benefits

• 12 week fully paid training program with ongoing 1:1 mentoring and a tailored career pathway

• Participate in our Store Leaders Incentive/Bonus Program

• Receive free coffee, discounts on shift and at all of our Starbucks Australia stores

• Enjoy the security of a permanent role with good work-life balance, a rotating roster and flexibility

• Develop your leadership skills - opportunities to open new stores or become a management trainer

• Grow and develop your passion for coffee - become a coffee master!

Join us

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Inspire with every cup. Explore our opportunities and learn more about becoming a partner. Apply now!

• Join an Award-Winning Superannuation Fund Provider 
• Utilise Your Experience Supporting Enterprise-Wide Records Management Programs 
• Permanent, Full-time 
• Sydney Located
• Hybrid Working - Blend of working from Sydney CBD Office and Home

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

The Manager, Records Management supports the ongoing enhancement and maintenance of effective controls over Rest’s electronic and physical records to ensure that they continue to be accurate, reliable, and accessible when needed, aligning to Rest’s legal, regulatory, and business requirements.

Key Accountabilities and Responsibilities: 

• Support the implementation and enhancement of policies, procedures standards, systems and controls that align with better practices, ensuring the effective management of electronic and physical records at Rest throughout the record lifecycle.
• Support the implementation and maintenance of a records retention and disposal schedule based on legislative and regulatory requirements, business needs and risk appetite.
• Perform monitoring and measurement activities over the effectiveness of Rest’s records management practices through regular audits, reviews, and evaluations.
• Support the enhancement and delivery of training and awareness programs for staff members on records management policies, procedures, and tools.
• Provide advice and guidance to staff members on records management matters.
• Administering and registering records, for example, ensuring appropriate processing of digital records into an EDRMS (Electronic Document and Records Management System).
• Partner with internal stakeholders, such as Information Security, Data, Compliance, Legal, Enterprise Security & Safeguarding, and other business teams as required to ensure alignment and synergies of records management controls with other internal frameworks, requirements, and obligations.
• Partner with external stakeholders, such as the Fund Administrator as required, to ensure appropriate management of Rest records in accordance established policies and standards

About the opportunity:

Rural Funds Management (RFM) has an opportunity to join the Finance and Accounting team as an Accounts Payable Officer. You will be at the forefront of ensuring financial precision through meticulous accounts data entry, seamless management of accounts payable and receivable functions, and the provision of support for general accounting processes. This role requires an individual who thrives in a busy and fast paced environment. This position is based in our Sydney office and supports working from home on Wednesday each week.

 Key Responsibilities:

Your responsibilities will include:

• Accounts data entry
• Accounts payable reconciliation
• Accounts receivable reconciliation
• Online banking inquiries & payments
• Bank reconciliations
• Reviewing accounts
• Preparing and processing payments
• Preparing and processing of expense claims
• Month end time charging
• Month end journals
• General ledger reconciliation
• Maintenance of fixed asset register
• Provide support for account audits
• Carry out administrative duties
• Assistance with monthly forecasting process
• Provide effective liaison and assistance to all entities
• Provide support with annual and half yearly audits

To be successful in this position:

• You will have experience in a similar role
• You will have excellent attention to detail, good numeracy skills, good organisational and time management skills and good oral communication
• You will have a high level of expertise with MS Office Suite, particularly MS Excel
• Candidates with a Certificate IV Bookkeeping will be highly regarded
• Candidates with a working knowledge or MS Great Plains and/or Dynamics is advantageous

• A competitive salary, between $70,000 - $85,000 p.a. (plus superannuation), dependent on your previous experience, skills, and qualifications
• Salary continuance and life insurance, and annual discretionary bonus subject to eligibility criteria

How to Apply:

To be considered for this position, please submit a covering letter addressing the criteria mentioned above and your resume via our website by 16 February 2024. Please note that candidates may be evaluated before the closing date.

 About Rural Funds Management:

Rural Funds Management (RFM) is an industry leader managing approximately $2.0 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 26 years' experience owning, developing, and operating farms in most Australian states. 

At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

We are looking for an Account Manager (or Sales Specialist, as we call internally) in our Professional (out of home) business in the Northern Suburbs of Sydney. You will spend majority of your time hunting for new accounts primarily in the Clubs & Leisure segments whilst also maintaining a territory of existing customer accounts in Hotels, Healthcare and Cafe’ segments. Brand tools at your disposal include Piazza D'oro, Espresso di Manfredi, L’OR, Pickwick and Moccona as well as other well-known brands to help you drive sales.

You will join an experienced and supportive team who can help you gain valuable experience in the coffee industry.  Your time will be focused on the road hunting for new customers and managing current customers and one day will be spent in the Kingsgrove office with your team, where you’ll get to complete admin work, and share wins and learnings from the week with your team members.

Do you thrive when networking, hunting, and maintaining relationships with many different accounts while travelling Sydney, and enjoy working in a great team? Then this might be the role for you!

In this role, you will take total ownership of your territory and:  

• Hunt to convert and grow new accounts across your dedicated segments in the Northern suburbs of Sydney.
• Manage an existing direct customer base of approx. 50 accounts.
• Drive incremental revenue and profit by identifying growth opportunities with existing customers.
• Work cohesively with varied stakeholders (internal and external) to ensure transparent communication and accountability! 
• Take ownership of account management, financial analysis, decision-making and identifying opportunities for new business development, knowing you have the support of a great team behind you
• Set your call cycle and be routine and process-focused with a degree of flexibility.  

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We’re looking for a passionate Service Configuration Management Manager to join our IT Service management team, working in Australia and delivering Configuration Management Services to our valued customer base. In this role you will work collaboratively with other Datacom Service Operations team members, Service Delivery Managers and Technical teams.

This role can be based in Sydney, Melbourne or Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Please note that to be successful in your application for this role, you must be an Australian Citizen with a current Government Baseline Security Clearance.

What you’ll do

As Service Configuration Manager you will:

• Act as subject matter expert for Service Configuration Management for our customers
• Manage effective and smooth delivery of our customer’s Configuration Management services
• Manage the relationship with the customers by being the primary contact for the CMDB
• Contribute to the achievement of the outcomes of the managed services contract
• Lead the Service Improvements for the Service Configuration Management Service
• Support the process to deliver an accurate CMDB
• Transition new customers to the Service Configuration Management Service.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll do

At the moment, as a Service Configuration Manager, you will be focused on:

•     Ensure that Configuration Management Plans, processes, and procedures are followed incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous Service Configuration Management services for organisations

•     Govern and validate all the updates to the Configuration Items (CI) within the CMDB for our customers. This includes checking for changes requiring updates, updating and creating CIs  within the CMDB and actioning Service Requests to update CIs in the CMDB

•     Provide accurate reporting for our customers

•     Manage and highlight exceptions within the CMDB

•     Provide quality customer service through adherence to Datacom’s Service Configuration Management service delivery methodology and processes

•     Bring experience in ITSM technologies and their capabilities

•       Interpret the data outputs from the Data Inventory technologies and provide accurate analysis and reporting, liaise with service management and customer teams to define, execute Service Configuration Management standards, processes, procedures, plans and controls to ensure appropriate asset and configuration information is recorded and maintained

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

This role will suit someone who is an experienced Service Configuration Manager and is looking for a career move to an organisation that is growing and where this capability is being built nationally across Australia. This role reports into the Service Operation  team.

You will need to be proactive, have the ability to work independently, be enthusiastic and also interested in being part of a large dynamic team delivering a high-quality service to our customers. Key to success in this role is expertise developed over 5+ years in a similar role, as you will be viewed as  Service Configuration Manager contact for our Datacom Customers.

Your ability to work with other members of Managed Service Operations team – specifically the Change Management teams and Technical teams to develop and deliver quality services for our customers is critical to the success of our model.  As part of the role, you will provide quality customer service in performing the CMDB tasks which include CI to CI and Service to CI relationship mapping.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.