Please note this role is for work hours between 23:00 - 07:00

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Be aware of group activity and crew movements, liaising closely with the Front Office Supervisor and/or Duty Manager, and assisting as required to prepare for such activity. 
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Be fully versed on hotel downtime procedures.
• Balance credit card and Food & Beverage point of sale transactions to journal reports for the approval of the Night Manager.
• Have an extensive knowledge of hotel services and facilities. 
• Restock Front Desk with full stationery and supplies in preparation for the next day.
• Program wake-up calls and ensure they are delivered.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

With our continued success, we have an exciting opening for an experienced Senior Service Delivery Manager. This role will support the day-to-day management of services delivered by Inlogik, ensuring we meet the contracted deliverables for the customer. This includes direct management of several key systems and processes which span Support, Product & Service Delivery teams. This role requires some face-to-face involvement with customers on an infrequent basis, including acting as a single point of contact for specific high-impact customer issues and management of Inlogik’s response to these issues. This role is also expected to manage key process improvement projects from scoping through to completion.

The day-to-day may look like but not limited to: 

• Direct management of several key systems and processes in providing day-to-day.
• Provide assistance in directing Inlogik teams to meet the demands of the customers’ business requirements. This will involve assisting in prioritising and coordinating Inlogik service delivery activities to the customer.
• Drive and participate incident and problem management representing customer interests. Formalised rostered responsibility for customer support for major incidents i.e. something that significantly impacts customer’s line of business.
• Ensure an accurate alignment between Service Delivery and technical delivery whilst communicating major service outages and/or escalations.
• Accountable for ensuring high standards of customer satisfaction are maintained at all times.
• Addressing any issues impacting customer satisfaction targets in conjunction with relevant stakeholders when required.
• Manage improvements in the service delivery processes.
• Ensure all SLAs are met through analysis and presentation of SLA reporting, ensuring any direct impact is dealt with appropriately.
• Coordinate planned changes with Customer Representatives, Change Management, and Service Delivery.
• Support the Account Manager's and Technical Support Specialist's on new services and/or expansion of services, providing guidance on service delivery and performance expectations.
• Managing the service desk system and ensuring the dashboard is reviewed and actioned as required to deliver against client SLAs.
• Point of contact after Inlogik support team for clients.
• Any other duties as reasonably directed by Inlogik.

Company Description

Help create a home away from home.

• Competitive Salary Package 
• Diverse and Inclusive Environment
• Great employee benefits and a recognition programs 

About the role:

Sodexo is seeking a suitably qualified and highly motivated Maintenance Supervisor to join our Building Maintenance team  within the Pilbara region. Reporting to your Maintenance Manager, your primary responsibility will be to plan and implement preventative and corrective maintenance programs while providing advice and support to work teams to address facilities maintenance work in a productive manner. The position on offer is FIFO (flights from Perth). This role is permanent, full-time position with Sodexo. Please note that rosters will vary due to the current climate. 

Key duties include:

• Effectively supervise the employee relations and management of your work crew and ensure employees are trained and held accountable for their tasks
• Ensure all servicing and maintenance work is performed in accordance with Company Management Systems, Statutory Obligations, Standard Work Procedures and Risk Assessments
• Ensure timely evaluation and scoping of work requests prior to approval for the work management planning process
• Participate in the weekly pre-planning, planning and scheduling meetings to ensure alignment and commitment of resources to the work schedule
• Ensure safe execution of maintenance work as per the signed of schedule
• Manage the planning and execution of unplanned work and the re-scheduling of the existing work orders as required
• Review work execution performance with team members, identify gaps and take corrective action as necessary to improve performance
• Manage and review events and ensure that escalation protocols are complied with
• Provide input into the development of maintenance work strategies
• Close completed work orders to ensure end to end process compliance