• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent

Achievements/Goals*

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence

Participate in cross functional meetings

Procore Technologies is a leading construction management platform. Our services connect every project contributor with solutions built specifically for the construction industry across all segments. We are transforming the construction industry by improving the lives of construction professionals through innovative technology supported locally in Australia with over 160 employees. 

Exciting Developments in Australia and New Zealand

Procore is enhancing its services in the ANZ region with the introduction of a new Data Zone in New Zealand and an Application Zone in Australia, both coming in 2025. Customers will benefit from greater control over their data, application hosting location, and a more seamless experience when managing construction projects. These enhancements reflect our ongoing commitment to providing a consistent and reliable platform for data storage and application processing experience here in the ANZ region.

Role Summary

We are seeking an experienced Enterprise Account Manager to join our expanding team in the ANZ region. In this role, you will have the exciting opportunity to drive growth and shape the future of construction technology in Australia and New Zealand. Your responsibilities will include increasing adoption of Procore's solutions, expanding market penetration across top enterprise accounts, and building lasting relationships with key stakeholders in the construction industry

Key Responsibilities:

• Cultivate and maintain strong relationships with enterprise clients in the ANZ region.
• Identify and capitalise on opportunities to expand Procore's solutions within existing accounts and new prospects.
• Leverage your understanding of construction processes to align Procore's offerings with clients' specific needs.
• Serve as a trusted adviser by understanding clients' business objectives and demonstrating how Procore's technology can achieve their goals.
• Collaborate with internal teams to deliver customer success and influence product enhancements.
• Provide regular forecasts and updates on account status, growth metrics, and market trends in the ANZ region.

Qualifications:

• Minimum of 7 years in technology sales or business development, preferably with experience in SaaS solutions for the construction industry in large Enterprise clients
• Strong understanding of construction industry practices, workflows, and technology adoption in Australia and New Zealand.
• Exceptional communication, negotiation, and presentation skills with a proven track record of exceeding sales targets.
• Self-motivated, proactive, and results-driven with a passion for innovation in construction technology.

• Maintain a register of material risks and compliance obligations and assist with Risk and Control Self-Assessments to ensure a robust control environment.
• Conduct compliance assessments and provide support with making regulatory breach reports if required.
• Coordinate, submit and retain evidence to support the Australian Credit Licence annual compliance certificate.
• Support delivery of change initiatives to ensure compliant by design outcomes and implementation of best practice preventative and detective controls.
• Assist in the development and embedment of risk management tools and frameworks.
• Provide support on incident and issue management.
• Design and deliver operational risk and compliance training to stakeholders.
• Regularly review and improve risk and compliance management policies and procedures.
• Continuously improve and mature the risk profile by:
  • Understanding regulatory obligations and applying them across various scenarios.
  • Identifying risks and developing controls within business appetite.
  • Testing the design and effectiveness of the control environment.
  • Developing key risk indicators to monitor and measure risk outcomes.
  • Preparing content and conducting risk and controls workshops with stakeholders.
• Support ad hoc risk and compliance activities as needed.

About the role:

Ignition is seeking a motivated and organized Regional Field Marketing Manager to temporarily join our marketing team for an 12-month maternity leave cover. In this role, you will support our growth objectives in the APAC region by executing field marketing activities that drive market awareness and demand creation. You will work closely with the global marketing and sales teams to maintain momentum in regional campaigns and initiatives.

What your day to day will look like:

• Project manage, brief to the design team and execute the regional webinar program including, webinar briefings, speakers briefing sessions & coordination, promotions & follow up communications via third party emails, social media and email database promotions.
• Project manage the creation, distribution and amplification of relevant content to support our scheduled webinars, email campaigns & events.
• Independently coordinate booked industry events events, managing logistics, registrations, budgets, vendor relations, itineraries, and marketing materials.
• Contribute to the creation of webinars topics in alignment with our overall field marketing activity 
• Proofread and edit marketing materials to ensure consistency in brand messaging and tone.
• Evaluate and report weekly on webinar, email and events performance using key metrics.
• Manage relationships with external vendors to ensure timely and high-quality execution of marketing programs.
• Handle additional marketing coordination and execution tasks as needed.