We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The primary role of the Team Leader, located in Melbourne Australia, is to manage team members/agents to ensure that key client deliverables are met and exceeded. This will be dependent on the campaign you work on and Key Performance Indicators (KPIs) outlined by the client being serviced.

Key focus areas will include team and agent development/engagement, process improvement, compliance and quality assurance.

Your Accountabilities In this position you will be working in our Operations team and directly reporting to the relevant Operations Manager, Australia.

Core Operational | In line with your operational remit
• Undertake daily ongoing training and development of existing team members to up-skill staff
• Drive improvement projects and ensure all staff are actively working towards achieving targets and KPIs as set by Operations Manager – daily/weekly/monthly
• Liaise with Operations Manager to identify strategies and ways to improve efficiency and performance within the channel
• Organise daily motivational meetings and team feedback sessions
• Work cooperatively and effectively with internal and external stakeholders
• Depending on team staffing and rostering levels, when required, accept or make calls and provide effective and efficient service to customers
• Ensure daily administration tasks are adhered to maintain a tidy and efficient working environment
• Assist the P&C Team in following up employee documentation if required
• Ensure customer complaints are actioned and resolved as per customer service guidelines
• Must be willing to lead by example and engage with customers, double-jack with staff to provide mentoring and guidance
• Act as the client representative in the event an enquiry, investigation or complaint escalates and cannot be resolved by the Agent
• Role model appropriate behaviour in terms of demonstrating compliance in punctuality, reliability and teamwork

Your Capabilities
The key capabilities you will need to demonstrate in this role are: Flexibility and adaptability
• Adjust approach in line with changing priorities, is open to acquiring and developing skills and knowledge, adapt to new ways of working or organise work to deliver results Managing People
• Builds an organisational culture in line with Acquire values; Inspires commitment of others towards goals and vision of the organisation • Drives a positive organisational culture
• Promotes and maintains the wellbeing and motivation of others Innovation and Continuous Improvement
• Process ideas and concepts across the business to develop new and different ways of thinking, working, or delivering solutions
• Strives to improve efficiency, effectiveness, and quality of work Self-Awareness
• Has conscious understanding of the impacts of own behaviours, emotions, and thought processes • Takes action to improve personal effectiveness Business and Commercial Acumen
• Ability to drive financial performance and meet targets Communicate with Impact
• Use various communication types to convey information, ideas, and insights in ways that maximizes understanding of key messages Critical Thinking and Problem Solving
• Objectively analyse and evaluate available data, points of view, needs of stakeholders and potential solutions before recommending relevant actions or decisions

Your Measures of Success
The key metrics you will need to deliver in this role are:
• Development of a team environment and workplace climate that facilitates high levels of productivity and minimised time lost through unplanned absences
• Ensure results and targets are being met (varied and communicated accordingly)
• Overall employee effectiveness, Quadrature Amplitude Modulation (QAM) and calibration results
• Maintain employee adherence and ensure a high level of staff retention within your team
• Administrative transactions are processed accurately and with a high level of quality About You Your Experience
• Previous experience as a Customer Contact Officer is essential
• Demonstration of prior performance and ability in a Team Leader or 2nd in Charge capacity, overseeing a team of agents
• Familiarity with contact center technology and software Your Qualifications
• No essential requirement however studies and/or experience in industry verticals or relevant tertiary qualifications in management/supervision would be highly regarded

Join the A-Team and experience the A-Life!

Join the A-Team and experience the A-Life!

We are currently seeking an Assistant Teacher for a Kindergarten based in Sydney, NSW, to help develop children's potential starting from the upcoming academic fall semester.

About the school

A leader in early childhood education, affiliated with a renowned Chinese educational group, is advancing in Australia. Offering a mix of early learning centers, summer camps, and teacher training, they merge global educational with Australia's rigorous standards. With experience in managing bilingual Montessori kindergartens and a Childcare Centre in the USA, they focus on development of young minds.

Job responsibilities

• Efficiently set up and organize the classroom each day, creating a secure and welcoming atmosphere
• Work in close partnership with the Lead Teacher to ensure the classroom and campus are orderly, clean, and visually pleasing
• Supervise children’s well-being and daily activities, including care routines, meal times, rest periods, and bedtime preparations
• Aid the Lead Teacher in meeting goals related to student enrollment, school accreditation, and active participation
• Engage in respectful interactions with children and their parents, building strong connections with families, educators, regulatory bodies, local community members, and business affiliates
• Execute the curriculum, customized to address the unique requirements of every child
• Support the Lead Teacher in promoting interactive learning, engagement, and activities suitable for various ages

• Certificate III in Early Childhood Education or equivalent
• A minimum of 1 year of experience in preschool/kindergarten early childhood education
• Experience with Montessori methodology
• Strong communication skills, self-motivation, team orientation, and customer-focused approach
• Proficiency in computer usage

Salary and Benefits

• Competitive salary range of AUD 25 - AUD 30 per hour + Super
• Retirement plans
• Employee discount
• Referral Bonus
• Opportunities for professional growth and career advancement

A smart human once said, “Do things you

Our people love to work for us, here’s why!

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner!

• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centered on health, wellbeing and fun.
• The ability to salary sacrifice for their very own BlueRock shares
• Gym membership after one year of tenure and mobile phone allowance after 6 months!
• We have our very own BlueRock public holidays to give our people the day off, on us!

For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you! 

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected].

BlueRock is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

For this role, only candidates with the eligible right to work in Australia will be considered.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies. 

Even in 2023 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.    

A smart human once said, “Do things you

Our people love to work for us, here’s why!

• Officially B-Corp Certified, a Certified Great Place to Work 2023 and 2021 Best Workplaces winner!
• Competitive salary, free weekly lunches, awesome social events (including a social club – winery tours to museum tours), flexible working arrangements, and amazing headquarters in the CBD.
• Receive mentoring and coaching from industry leaders and plenty of opportunities for growth and promotion.
• Learning and development including internal and external training programs to build your career skills.
• An inclusive and diverse workplace culture centered on health, wellbeing and fun.
• The ability to salary sacrifice for their very own BlueRock shares
• Gym membership after one year of tenure and mobile phone allowance after 6 months!
• We have our very own BlueRock public holidays to give our people the day off, on us!

For more amazing perks of working at BlueRock and employee benefits – head to our careers page!

How to apply

If this sounds like you, then please click on the "Apply" button and follow the prompts. If you think you have what it takes, but don’t necessarily meet every single point on the job description – please still apply. We’d love to see if you could be a great fit and we can't wait to meet you!

For any questions regarding this opportunity or if you require adjustments to participate in the recruitment process, please reach out to [email protected].

BlueRock is a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

For this role, only candidates with the eligible right to work in Australia will be considered.

Please be advised that BlueRock or any of its related or controlled entities do not accept unsolicited contact or resumes from Recruitment Agencies.

Even in 2023 it needs to be said, BlueRock is a workplace committed to equal employment opportunities regardless of age, citizenship, colour, disability, gender and gender identity, marital status, nationality, race, sexual orientation, or veteran status.

• B-Corp Certified
• 70,000 happy customers, 4.8 / 5 star rating out of 3000+ customer reviews
• Multi-award winning products from internationally recognised bodies including Good Design, Red Dot and Dezeen.

Hi, we’re Eva - welcome home.

With our laser focus on bringing more thoughtful design to your everyday life, we want you to come join us as we accelerate towards making more people feel at home with Eva.  

What's the role about?

As the Senior Content Manager, you’ll be the ideator, creator and driver of creative content aligned with our brand strategy. Working collaboratively with the broader marketing team, you have a deep understanding of content creation, optimisation and analytics. Naturally, you enjoy taking a data-informed approach (e.g., website traffic, email open-rates, engagement rates, customer feedback) to inform content strategy. 

Reporting directly to the Head of Marketing/Founder, you'll play a pivotal role in helping our customers discover our thoughtful products and the warm brand we’ve created. 

To amplify Eva through fun, compelling, share-worthy stories for our diverse demographic, you’ll manage the creative team to ensure the implementation of Eva’s digital content strategy, content management and production processes.  

Note: This is a full-works-kind-of-role, and you have to be passionate about what you do. You’re going to be surrounded by people who love what they’re doing and want to work with others who share the same passion. We’re an extremely supportive and close-knit team who are all about producing the best marketing in Australia. We'd love to meet you if you share the same ambitions!

Here's what a day in the job looks like:

• Create, optimise and manage content that drives compelling communication, brand and digital presence in line with our marketing strategy and business goals

• Track and report content effectiveness whilst overseeing content performance to inform content decisions and optimise strategy
• Actively develop new and efficient content processes and templates for digital content planning, creation and delivery.
• Creation and management of content calendars and production schedules and ensuring the process is optimised
• Manage total content budget and resources effectively, planning within brand P&L to deliver against key brand objectives. 
• Management, professional development and resource management of the creative team
• Champion best practices, industry trends and continuously refine our content to capture target audience 
• Be a brand guardian to ensure flawless execution across brand voice and style across our digital content campaigns

What do you look like?

• A minimum of 4 years experience in a similar role with a good understanding of the online/digital media campaign space
• A minimum of 3 years experience managing content and creative teams
• Experience working with digital design and short form video to tell stories
• Experience working with digital marketing agencies and have an understanding of the content nuances required for each social platform (Instagram, Youtube etc) 
• Extremely organised and love using project management tools like Monday to get projects done on-time.
• The ability to manage & successfully execute multiple concurrent projects
• A portfolio of successful campaign examples you have helped produce

Other things we’d love for you to mention if you have it:

• Experience working within a startup or ecommerce environment
• Experience with post-production and editing skills
• Experience shooting (photo or video)
• A special area of interest that you can bring to Eva team trivia (regrettably, an encyclopaedic knowledge of the The Office are taken at this time)

• Eva believes in the power of a diverse team and is fully committed to building and maintaining an inclusive culture. We encourage applicants from all walks of life.

• Be part of a B-Corp company, one of only eight furniture companies in Australia
• Support for any learning and development course, conference or training that will help us mutually grow, ears and budget for any wild (but justifiable) ideas.
• Annual Rest & Recover day, where the entire company shuts down for a day to rejuvenate
• Free anniversary mattress, free yearly Eva products and generous friend/family discounts.
• All the coffee/ tea/ beers/ kombucha you need.
• Monthly team events (prev. events have included the Australian open, cooking classes & escape rooms).
• An autonomous work environment where there is never a regular ‘days work’.
• A diverse culture and a bunch of really lovely people.

We’re reviewing applications as they come in, so send yours right in if you think you're the one.

Cosy regards,

Amanda from Eva

We are currently seeking a Lead Teacher for a Kindergarten based in Sydney, NSW, to help develop children's potential starting from the upcoming academic fall semester.

About the school

A leader in early childhood education, affiliated with a renowned Chinese educational group, is advancing in Australia. Offering a mix of early learning centers, summer camps, and teacher training, they merge global educational with Australia's rigorous standards. With experience in managing bilingual Montessori kindergartens and a Childcare Centre in the USA, they focus on development of young minds.

Job responsibilities

• Design and maintain a well-organized, professional Montessori classroom setting, consistently revising it to meet the campus's evolving needs
• Create and utilize Montessori-inspired teaching resources and activities, ensuring they reflect the Montessori educational approach
• Coordinate and implement the Montessori curriculum, involving the preparation and presentation of educational materials
• Accurately document each child’s academic growth and developmental milestones, including detailed observations
• Strengthen communication between the school and parents, ensuring clarity on each child’s progress and building strong, positive relationships
• Provide ongoing training and assistance to staff on Montessori curriculum application and instructional techniques
• Lead and direct a team of educators, arranging meetings and enhancing team dynamics and performance
• Participate actively in community activities with children to maintain the institution's reputation
• Assist the Campus Principal in executing marketing and promotional initiatives, such as enrollment campaigns

• Diploma degree or higher in Early Childhood Education
• A minimum of 3 years of experience in preschool/kindergarten early childhood education, including at least 1 year in a leadership role
• Montessori Certification for ages 0-3 or 3-6 preferred
• Strong communication skills, self-motivation, team orientation, and customer-focused approach
• Proficient in computer usage

Salary and Benefits

• Competitive salary range of AUD 35 to AUD 45 per hour + Super
• Retirement plans
• Employee discount
• Referral Bonus
• Opportunities for professional development and career advancement

About Aegros

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a permanent full time Manufacturing Science & Technology Engineer responsible for process development, technology transfer, process optimization, and process validation.

Located at Macquarie Park, Sydney and Reporting to the MS&T Leader, you will drive the development and optimisation of manufacturing processes for new and existing processes and products, ensuring robustness, scalability, and efficiency.

• Collaborate closely with cross-functional teams, including Research and Development, Engineering, Quality Assurance, and Regulatory Affairs, to support process improvements and technology advancements
• Utilise statistical tools and methodologies to analyse process data, identify areas for improvement, and implement appropriate solutions
• Lead the successful transfer of manufacturing processes from Engineering to commercial operations, ensuring seamless integration and adherence to regulatory requirements
• Establish and maintain effective relationships with internal and external stakeholders, and technology partners, to facilitate smooth technology transfer and knowledge exchange
• Drive a culture of continuous improvement, identifying opportunities for operational excellence, cost optimisation, and quality enhancement within manufacturing processes
• Stay abreast of emerging technologies, industry developments, and scientific advancements relevant to bio pharmaceutical manufacturing, and assess their potential applications for process improvement and innovation
• Champion the implementation of new technologies, process analytical tools, and digital solutions to enhance manufacturing capabilities and efficiency.

You will bring...

• Tertiary qualification in scientific discipline, such as pharmaceutical sciences, chemical engineering, biotechnology, or related fields
• Knowledge of cGMP regulations, FDA guidelines, and other relevant regulatory requirements
• Demonstrated expertise in process development, process validation, and manufacturing sciences
• Excellent problem-solving and decision-making skills
• Ability to prioritize and manage multiple projects simultaneously
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company
• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do
• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved
• A multicultural environment where every voice is heard
• Competitive remuneration package ($110,000 -120,000 base salary) which includes an annual Bonus + the opportunity to join our Employee Share Option plan
• Close to public transport

Interested? Apply today...!!!!

Aegros is Latin for ‘Patient’. We chose this name because it speaks to our focus on the patient. Every day we strive to place the patient first by providing therapeutic plasma products they would not otherwise be able to access.

At Aegros we believe access to life saving therapeutic plasma drugs is a human right and not a privilege. In a nutshell our mission is to put the patients first through innovation.

Over 30 years we have developed our HaemaFrac™ process which enables countries to turn human plasma they collected into life saving hyperimmune products.

It's no secret that Aegros is expanding rapidly! An exciting opportunity has arisen for a Senior Manufacturing QA Associate to join our Quality Assurance team. Reporting to Quality Assurance Manager, you will provide support in developing the company’s quality management system and assist peers with the daily running of the Quality Assurance Department.

What you will be involved in………

• Audit of production and QC documentation.

• Perform line clearance, pre and post production run.

• Support the QA Manager in the set-up and maintenance of QMS.

• Ensure QMS and operational compliance with regulatory requirements.

• Support for key QMS systems such as audits, CAPA, SOP review, etc.

• Support RA activities.

• Support in developing and implementing quality strategies.

• Deviation, NCR and complaint management, Products and Materials Release, Validation and Change Control Support, New production introduction and Documentation Controls to ensure an efficient operational Quality System that assures full compliance with company policies, regulatory requirements and cGMP.

• Responsible for ensuring that material supplied is fit for purpose for customer.

• Responsible for providing quality oversight for Operations activities.

• Support the QA Manager in continuous improvement projects and quality related improvement initiatives.

• Assist in internal audits and the review of validation reports.

• Issue and review batch documentation and release of batches of Intermediate, Bulk and Finished products.

What we would expect from you:

• Life Sciences (Chemistry, Microbiology, etc.) academic degree with experience in Pharmaceutical / Biopharmaceutical industry within Australia and Internationally.

• Experience in research and large-scale bioprocessing techniques.

• An understanding and experience of quality systems and the need to develop and follow SOPs, particularly in a cGMP environment.

• Strong interpersonal and communication skills.

• Ability to grasp new concepts quickly and to assimilate data from a range of scientific ideas.

• Ability to work under pressure and to strict guidelines.

• Ability to manage time and to delegate as appropriate.

Here’s what we can offer you…

• An environment which allows the individual to grow alongside the company

• A role that provides the bandwidth to explore innovative solutions while keeping patients at the centre of everything we do

• The chance to work with global industry experts in an organisation where success will be defined not just on successful delivery of goals but on how they were achieved

• A multicultural environment where every voice is heard

• Competitive remuneration package which includes an annual Bonus + Employee Share Options

• Close to public transport.

Interested? Apply today...!!!!

ServiceNow is looking for an Solution Sales Specialist to join our expanding Inside Sales team. The  Solution Sales Specialist will manage the market success of ServiceNow's Customer Workflow products. These products are built on our market-leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. The goal will be to excel in this Inside Sales Role and earn a chance to be promoted into a Field Sales Role.

What you get to do in this role:

The Solution Sales Specialist builds relationships with clients while achieving quarterly and annual sales quotas for an assigned product line and territory.

• Drive sales opportunities and business relationships with influential contacts within Commercial Accounts
• Focus on understanding an organization's plans and how ServiceNow solutions map to these
• Manage and nurture accounts to ensure customer satisfaction and guide additional revenue streams
• Organize resources necessary to further the sales cycle (e.g. Solution Consultants, Customer Service, Marketing etc.)
• Use internal technology to manage leads, providing accurate forecasting, territory plans, and goals
• Use Data Management through all sources such as CRM, social media, search engines, and press