Due to a healthy project pipeline, we are looking for a Senior ICT & Security Engineer to join our team to work on a variety of projects including defence, health, education, sports infrastructure, aviation and justice.

What will a day in this role look like:

• Deliver technical design and documentation of ICT and Security systems ranging from structured cabling systems, active networks, WLAN, IPTV, audio-visual systems, video conferencing, CCTV, electronic access control, intruder alarm, intercom, perimeter intrusion detection and Type 1A security alarm systems.
• Work collaboratively, with a national team on project costing, client engagement, contractor management and bids / tenders.
• Use your multi-disciplinary project experience and communication skills to mentor and guide junior engineers in the business on a variety of projects.
• Liaise with clients on site investigations and providing them with cost effective, technically sound solutions on their projects.

The Role

We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will;

• Provide exceptional service during check-in, check-out and throughout the guest stay;
• Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;
• Ensure procedures are followed in relation to guest confidentiality and safety;
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.

The Role

This is your opportunity to join our Food and Beverage team on part time basis. As a key member of our team you will represent our friendly and professional service philosophy. Key duties of this role include, but are not limited to the following:

• Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when recommending beverages;
• Welcome and seat guests according to hotel standards;
• Use POS system to place orders;
• Liaise with the Kitchen on special requests or delayed meals;
• Follow all hygienic processes to ensure safety for all guests & staff;
• Maintain standards of hygiene for food handling and presentation;
• Promote a safe workplace by recognising hazards and promoting general WHS practises.

The Customer Solutions Analyst, Claims role will support the analysis and end to end delivery of remediations impacting TAL customers as well as internal stakeholders.

The role is responsible for analysing customer impact due to a remediation and supporting the broader team in the development and delivery of customer remediation activities, including root cause analysis and rectification strategy.

The role will work closely with key stakeholders across the TAL business to support the implementation of remediation initiatives within the Customer Solutions, Claims function. Particular focus is given to ensuring effective customer outcomes in line with TAL’s Customer philosophies within the risk management framework.

The Customer Solutions Analyst, Claims role is responsible for facilitating working groups and workshops to obtain stakeholder engagement and ensure appropriate business oversight and accountability, as well as driving remediation outcomes through the working group discussions.

In addition, this role will contribute to the analysis and implementation of various identified remediation and operational resilience strategic initiatives.

Identification and implementation of remediation activities during phases of the remediation lifecycle as follows:

• Conducting root cause analysis of identified risks in consultation with the business
• Working with stakeholders during remediation analysis to ensure development of a sound remediation approach and agreement on scope
• Supporting the formulation of strategies and implementation plans for key corrective actions and preventative controls, including obtaining relevant approvals
• Clearly documenting remediation details, decisions, and outcomes in the appropriate document format
• Ensuring high quality of data and record keeping which will support ad hoc remediation reporting as required
• Working closely with DnA or SMEs to request/refine data extracts for remediation scope analysis
• Conducting data-based analysis to determine remediation volumes and financial impact to customers/business
• Liaising with the business to understand as-is processes both to enable policy level review and provide recommendations of to-be processes where required
• Supporting the frontline business by developing FAQ’s, Fact Sheets, and other supporting training documentation
• Supporting Claims Training and Development Teams with roll-out of new processes that have been recommended due to a remediation
• Liaising directly with the operations team to ensure that all customer impacting items are remediated within agreed timeframes, including contact with the customers
• Supporting the Claims Risk & Governance to develop appropriate communication strategies and assist in drafting of communications as well as testing where required
• Executing remediation plans including system processes and liaising directly with customers via telephone contact or written communication as required to obtain information or provide update.
• Thinking outside the box to understand and develop new approaches for complex scenarios where BAU processes may not support, including consideration of downstream impacts
• Working with the Claims, Line 1 Risk team on incident management and adequate visibility of all items identified requiring remediation
• Ensuring quality checks are completed where required such as customer communications.
• Ensuring adherence to the TAL remediation policies
• Supporting the delivery of small to medium scale projects or well-defined tasks on major projects to improve operational resilience, including process improvement initiatives

Our Junior Content Producer is responsible for delivering commercial, content-led solutions across the relevant Nine digital and print verticals, including nine.com.au, 9Honey, Wide World of Sports and mastheads including The Sydney Morning Herald and The Age (print and digital) and the relevant newspaper inserted magazines.

Role Responsibilities:

• Pitch and create content solutions for commercial clients across lifestyle and luxury, news, entertainment and show sites, creating compelling content ideas that will attract and engage Nine’s audiences
• Provide copywriting, including concepts, for display advertisements where appropriate
• Manage the production of content projects, including ideation, pitching, content
• planning, writing or commissioning, sourcing and managing freelancers, editing, image research, production and reporting for written content; and ideation, pitching, content planning, scripting, directing and post-production for video content
• Work with talent where appropriate to meet client objectives and engage the Nine audience
• Work closely with key internal stakeholders including site editors and homepage editors and sales teams to ensure all content created is original and appropriate for both the client and the relevant masthead and brand
• Work closely with key internal stakeholders to secure editorial and social support and ensure all campaigns hit targets, and report on finished campaigns
• Write content features when necessary, including articles, quizzes and infographics

Our Rehab and Return to work (RRTW) division has an exciting opportunity to join a small program team tasked with transforming our businesses across our entire lifecycle. We are currently recruiting for an experienced hands-on dynamic Communications and Change Lead for a 9-month contract. This role is integral to our program's success, focusing on crafting and executing comprehensive communication strategies, managing numerous stakeholders and adeptly managing, developing and implementing the associated changes. 

Key Responsibilities:

1. Develop and implement strategic communication plans to enhance internal and external stakeholder engagement.
2. Identify change impacts on business as a result of various program initiatives and design, develop and lead associated change initiatives, ensuring smooth transitions and effective adoption of business changes. Including development and delivery of training materials. 
3. Collaborate with cross-functional teams to gather insights and align communication strategies with business objectives.
4. Create and deliver compelling content for various platforms, including written materials, presentations, and digital channels.
5. Build and maintain strong relationships with all stakeholders, fostering a culture of open communication and transparency.
6. Analyse business readiness and adjust strategies to meet evolving needs.
7. Provide guidance and support to team members, fostering a collaborative and innovative work environment.

You'll need to have a high level of operating agility and previously worked on various complex projects, previous healthcare or insurance experience would be advantageous.

Medhealth is an equal opportunity employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic background, people from LGBTQI community, veterans, carers and indigenous Australians. 

If you are a seasoned professional ready to make a significant impact on communication and change within the healthcare sector, we invite you to join MedHealth Australia for this exciting opportunity. 

• New role working with an industry leading team
• Deliver in a purpose led forward thinking organisation
• Hybrid working as standard

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

A new role working closely with the Head of Public Policy, you will have the opportunity to deliver on your extensive policy knowledge and expertise. 

The Senior Manager, Public Policy seeks to positively influence public policy in support of the best financial interests of Rest members, by working both internally and externally with a range of senior stakeholders.  

Development of public policy positions

• Working with the Head of Public Policy, work collaboratively with senior leaders and subject-matter experts across Rest to develop relevant public policy positions to enhance member investment returns.   
• This may include working across policy areas as diverse as superannuation policy, regulation of investments and taxation settings, and thematics as broad as Climate Change and Net Zero transition, clean and affordable energy, agriculture, social and affordable housing, decent work, gender equity and social and economic inequality.  
• Work to ensure policy positions are integrated, consistent, robust, aligned, evidence-based and clearly documented in Rest’s Policy Position Register.
• Prepare high-quality submissions to government on issues that are important to Rest and its members, or consult to others within Rest who are preparing such submissions.
• Prepare high-quality policy documents, white papers, position papers, presentations, briefings, etc, informed by insights and evidence which demonstrates a close connection to Rest members’ best financial interests.
• Collaborating with relevant internal teams, maintain a comprehensive and up-to-date view of policy positions held by key stakeholders and associated groups including peak industry bodies.

Supporting public policy and advocacy agenda

• Working with the Head of Public Policy, work collaboratively with senior leaders and subject-matter experts across Rest to support the development of policy advocacy strategies to further Rest members’ best financial interests, including through preparation of research, meeting briefs, advice and other strategic inputs, and through external engagement representing Rest with relevant government and industry stakeholders.
• Work to support the development of proactive advocacy strategies for policy associated with Rest’s prioritised Sustainable Development Goals of Gender Equality, Affordable and Clean Energy, Decent Work and Economic Growth, Reduced Inequalities and Climate Action.  

Advisory and Consulting

• Provide advisory and consulting support across Rest Investments to assist in the creation, development and application of policy positions and advocacy in Rest members’ best financial interests.
• Liaise and advise as required with the Executive and other senior leaders and specialists across Rest.
• Work collaboratively as necessary with the Communications and Community team, Responsible Investments & Sustainability team, investment asset class teams and others as required on policy-related responses related to member and other stakeholder enquiries.

• Bring your Business Project Management expertise to help deliver projects and initiatives for the NRMA supporting our SIXT business.
• Be part of the Project Management Team within the Project Management Office (PMO) Team that will value your collaborative approach and strong stakeholder management.
• Hybrid working arrangements are available.

What You'll Do

We currently have an exciting part time (2.5 days a week) 6-month fixed term contract (with possibility to extend to 12) opportunity for an experienced and passionate Business Project Manager to join our PMO where you will work collaboratively with business owners, technology and key stakeholders across the business to build cross-functional project delivery teams.

You will provide project leadership, expertise and guidance throughout the end-to-end project lifecycle, adopting both Agile and Waterfall methodologies as required, to ensure the successful delivery of projects. You will also support the PMO responsibilities within the team to ensure effective management of project artefacts, approvals and adherence to the Project Governance Framework.

This role offers hybrid work arrangements from our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home as agreed and required.

Some of your responsibilities will include, but are not limited to:

• Creation and maintenance of project documentation including overview, scope, RACI, governance, deliverables, benefits realisation plan, project plan, key milestones & schedule, stakeholder engagement plan, status reporting, feature & functionality traceability matrix and dependencies, business test plan, training, go/no go criteria, project budget and post implementation reporting.
• Plan, initiate and co-ordinate required workshops and working sessions during each of the Project Stage Gates to facilitate seamless and timely progression along intended project delivery timeline.
• For projects including technology developments, build, test and release components as well as work with Technology PM to ensure all activities are executed to overall project plan.
• Support Business Analysts and provide input into creation of traceability matrices, process flow and mapping documentation.
• Support Change Leads and provide input into change management plans, Business Test cases and training plans & material.
• Support internal business stakeholders with business proposal and business case documentation for medium and large capex projects.
• Create and maintain meaningful relationships across the organisation including but not limited to Business Owners and Sponsors, Technology, Membership & Motoring, Finance, Corporate Services.
• Establish and maintain financial management and control of projects as required to ensure projects are delivered within budget and adherence to DOA process.
• Maintain reporting and roadmap updates with tracking and governance information in a timely manner in line with the Investment Approval process.
• Ensure all projects are taken through the relevant Investment Forum at all stage gates as required to secure approval for funding as well as the Data governance process for review and approval.
• Project Administration & Co-ordination including minute taking, action lists, Risk & Dependency registers, purchase order and invoicing etc.

What You'll Bring

Business Project Manager - Level 2 role requirements

• 3-5 years+ experience in Project Management.
• Agile and Waterfall Project Management certification.
• Leadership of small programs of work comprising multiple initiatives or squads.
• Ability to lead business-driven projects and understand business stakeholder impacts and requirements.

General Project Management role requirements

• Project Management certification & experience (within both waterfall and agile environments) with responsibility for all of project delivery across different types of projects (size, complexity, industry, type)
• Strong presentation and written & verbal communication skills with the ability to form strong cross-functional relationships in a remote working environment
• Appreciation of both Technology and Business strategy & operations
• Ability to work on a diverse range of multiple concurrent projects
• Strong budget management expertise including creation of project costing and budget from ground up and reporting (actual, forecast and variance)
• Self-starter who uses own initiative and team collaboration to work through ideas, challenges, issues and risks with the ability to ask for help and guidance
• Ability to manage stakeholders and work collaboratively to ensure they complete actions, deliver on deadlines, and meet key deliverables
• Analytical and highly organised operator with the ability to work independently as well as a team player that recognises and celebrates success

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Opens the door to other opportunities across the NRMA Group

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

It’s all about a “land and expand” approach amongst enterprise-grade organizations. As part of your responsibilities, you’ll oversee 3 to 5 existing customer accounts. Your focus will be on nurturing these relationships and expanding partnerships. Additionally, you’ll engage with 5 to 8 potential customers, introducing them to our offerings. After successfully converting prospects, you’ll have the chance to maintain those accounts and explore opportunities for upselling and cross selling our solutions. Additionally, you’ll benefit from mentorship provided by our award-winning leadership team. Collaborating closely with our high-performing sales professionals, SDRs, and partners, you’ll be on the path toward achieving ultimate success.

What you will be focusing on as an Enterprise Acquisition Account Executive

• Execute on territory plans to deliver maximum revenue potential within a pool of broad, regionally focused accounts.
• Collaborative pre-defined SE support based on region.
• 3-5 customers, 5-8 prospects, with 15 total accounts.
• Drive new logo customers, focusing on landing and expanding Dynatrace usage.
• Consult with Vice President and C-level executives to develop and implement an effective enterprise-wide strategy that maximizes the value delivered by Dynatrace; position Dynatrace relative to the competition.
• Generate velocity by establishing Dynatrace in new markets through product demonstrations, in-market events and account specific initiatives.
• Develop a contact network within named accounts and channel partners to ensure Dynatrace can be sold broadly and effectively.
• Work closely with Dynatrace functional areas such as sales engineering, marketing, legal, finance and other lines of business to develop and execute a solution strategy to meet customer business needs.
• Ensure your customers’ implementations are wildly successful.

• New role - join a highly collegiate and engaged team
• Leading industry fund recognised in Linkedin Best Places to Work
• Hybrid working environment - outcome focused

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Reporting in to the GM, Investment Risk, the role is focused on the comprehensive management and oversight of risks throughout Rest's financial governance process, ensuring consistency with the organisation's defined risk management strategy and appetite.

The position involves the development, implementation, and supervision of regulatory requirements including:

• SPS 515: Strategic Planning and Member Outcomes
• CPS 190: Recovery and Exit Planning
• CPS 900: Resolution Planning

Additionally, the role entails developing, implementing and overseeing compliance of a Scenario Framework including the development of scenarios to manage strategic and external risks across Rest.

As Head of Financial Risk, the primary purpose is to manage and oversee risk across Rest's entire financial governance process, ensuring alignment with the company's overall risk management strategy and appetite. This includes leading the regulatory change program for SPS 515, CPS 190 and CPS 900.The position requires a strong partnership with the Finance Business Unit, including Investment Operations.

Key responsibilities are:

1. Evaluate and strengthen the oversight of policies, frameworks, and systems designed to mitigate financial risks.
2. Challenge and improve controls and processes for financial, management, taxation, reserving, regulatory reporting, capital management and actuarial management, as well as investment operations.
3. Challenge the oversight of financial and investment operational service providers and managing associated risks.
4. Lead Rest’s regulatory change program for SPS 515, CPS 190 and CPS 900 which includes developing necessary documentation, implementing these standards, operationalising policies/ processes, and managing the associated changes.
5. Collaborate with senior stakeholders such as the Chief Financial Officer, Chief Strategy and Corporate Affairs Officer, and the Chief Risk Officer to navigate and implement regulatory changes pertaining to SPS 515, CPS 190, and CPS 900.
6. Oversee the effective ongoing compliance of SPS 515, CPS 190 and CPS 900.
7. Develop and implement a Scenario Framework to address strategic and external risks, particularly within business planning as per SPS 515.
8. Oversee compliance with the Scenario Framework once implemented.
9. Oversee the adherence to regulatory requirements and legislation specific to finance as enforced by governing bodies such as APRA and ASIC, in accordance with standards and guidelines including SPS 515, CPS 230, SPS114, CPS 190, CPS 900, and RG97.

Overall, this role focuses on challenging Rest's end-to-end financial and investment operational processes by enforcing effective risk management and ensuring compliance.