The Role
We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.
In this role you will;
- Provide exceptional service during check-in, check-out and throughout the guest stay;
- Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
- Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;
- Ensure procedures are followed in relation to guest confidentiality and safety;
- Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.
