Chef De Partie - Dunsborough Hotel

• Above HIGA Award Rates + Paid Overtime and Public Holiday rates
• Work in a fun, busy kitchen environment with potential for progression
• Amazing perks - check out our full benefits at the bottom of this ad

A stone's throw away from the coastline of Dunsborough Beach sits the Dunsborough Hotel. A local icon, serving locals and visitors alike for years through delicious food, refreshing beverages and old-school hospitality.

Everyone’s welcome, come as you are
Whoever you are, whatever your title, we’re all on the same level!

Sound good? Read on.

This is a brilliant opportunity to become a Chef De Partie at the Dunsborough Hotel!

What you’ll do:

• Preparing and serving meals according to menu and orders
• Comply with safety and health policies, procedure and role responsibilities as defined in the Safety and Health Responsibilities and Accountabilities procedure
• Setup and cleaning of kitchen

Management Opportunities - South West WA Area

• $74,000 - $76,740 base salary + Super + Half yearly bonus
• Free Meal whilst on shift and balanced rotating rosters!
• Career and training opportunities - your development is important to us
• Exclusive discounts and benefits - check out our benefits at the bottom of this ad

Step into leadership and shape the future of our dynamic venues across the South West WA area! We're hiring multiple Assistant Managers to join our team and make an impact. We are currently hiring for the below venues:

• Dunsborough Hotel
• Highway Hotel

There's places to go, so dream big
We're part of a big group that caters for big dreams. You can go places within ALH and beyond!

Sound good? Read on.
This is a brilliant opportunity to become an Assistant Manager with ALH!

What you'll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives
   

• Provide exceptional customer service from the heart by responding to email and phone requests promptly, efficiently and courteously.
• Process and input group and corporate reservations following policies.
• Ensure all reservations are accurately actioned within the same working day.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially during peak check in / check out times.
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality.

• Responding to a range of guest requests as a first priority.
• Investigating and completing assigned jobs in a timely manner.
• Assisting with maintenance projects.
• Reacting to incidents.
• Assisting with the grounds upkeep.
• Ensuring compliance with OHS and safety procedures.
• Completing tasks as part of the preventative maintenance program.
• Encouraging the effective use of energy and water resources

You are an extremely passionate Pastry Chef with a big heart, who is a fantastic leader and leads by example. You will represent our professional 5-star service philosophy and create delicious food for our Guests each and every time. You will have a proactive attitude and a desire to achieve the very best. Reporting to the Executive Chef, you will have the opportunity to work in a dynamic and energetic kitchen where every day is different. We provide a buffet service for breakfast and an a la carte service for lunch and dinner. We also cater for small & large scale conferences, events and of course weddings. You will play a very important role in our dynamic kitchen team!

What you will be doing:

• Prepare ingredients and utilise baking equipment
• Create pastries, baked goods and confectionary
• Decorate pastries and desserts to ensure beautiful and tasteful presentation
• Monitor the stock of baking ingredients
• Ensure proper hygiene, sanitation and safety procedures are adhered to at all times
• Control food preparation and manage wastage
• Bring creative ideas and contribute to our pursuit of excellence in all things pastry
• meet and where possible exceed our guests’ dining expectations
• assist in creating a positive work environment for all.

The Food and Beverage Bar Supervisor is responsible for the operations of the Restaurant, Bar, Conference, Villa Catering and Pool Bar operations. This Full time role works across a 24/7 rotating roster so you'll have plenty of variety in your supervisory shifts!

The responsibilities of the Food and Beverage Bar Supervisor include:

• Ensuring efficient, friendly and professional food and beverage service is provided to all guests.
• Providing for guests and patrons an experience and environment they feel meets their expectations.
• Familiarising yourself with VIP and regular guests to ensure their requests and needs are met.
• Ensure all mis-en-place is completed prior to guests arriving.
• Ensure staff are competent in all service procedures and they are able to maximize sales to guests.
• Set up and pack down of events/conference rooms and coordination on the day with suppliers.
• Handle any escalated guest complaints to a guest focused solution.
• Ensure guest billing is completed accurately following Hotel procedure and that correct charges are posted.

• ensure a high quality of room cleanliness and presentation.
• represent our friendly and professional 5-star service philosophy.
• have a strong customer focus with a keen eye for detail.
• seek information on room allocations and special requirements.

• use our ‘Heartist’ principals to engage with guests and create a connection
• Food and beverage product knowledge to share with our patrons
• take orders and maximise sales opportunities
• deliver orders promptly
• keep areas clean and tidy
• maintain hygienic food service techniques
• operate the till and process payments
• answer enquiries and make restaurant reservations

Due to recent movement within our Front Office department, we have an opportunity for a Night Manager to join our Front Office management team. As part of a team of 4 x Assistant Managers, you will report directly to our Front Office Manager. This is a full-time position where you will be required to cover our overnight shifts working between 11pm till 7am, 5 days per week.

You will be based on the front reception and will be responsible for cross checking and balancing work completed during the day by all outlets. You will ensure the highest level of customer service and professionalism is offered at all times whilst maintaining accuracy and guest confidentiality.

• Hold responsibility and accountability for the efficient operations of the Resort on the overnight shift.
• Manage and monitor activities of all employees in the Front Office department ensuring accuracy and attention to detail.
• Direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• Prepare briefing sheets for all staff, informing them of daily activities, group and VIP arrivals, as well as special requests.
• Check accommodation, making sure special requests are carried out accordingly.
• Assist guests with their luggage and be the first point of contact for all of our guests.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.

• Support the Executive Chef in leading and inspiring our dynamic and professional kitchen team.
• ensure effective and efficient running of the kitchen.
• maintain quality of product and services to all F&B outlets
• maximise productivity whilst maintaining food and wage costs are in line with budget.
• continuously review the menu to ensure it is catering to industry/ competitive trends.
• review and implement service standards to exceed our guests’ expectations.
• maintenance health and safety processes and records.
• develop and train our future kitchen stars.

• Prepare ingredients and utilise baking equipment
• Create pastries, baked goods and confectionary
• Decorate pastries and desserts to ensure beautiful and tasteful presentation
• Monitor the stock of baking ingredients
• Ensure proper hygiene, sanitation and safety procedures are adhered to at all times
• Control food preparation and manage wastage
• Bring creative ideas and contribute to our pursuit of excellence in all things pastry
• meet and where possible exceed our guests’ dining expectations
• assist in creating a positive work environment for all.

• Assist in over-seeing the day to day operations of the Front Office.
• Effective management to achieve a reputation as a market leader in service.
• Manage and coach the Front Office team to provide personalised, high quality services.
• Supervision of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
• Ensure public areas are clean and well presented with regular monitoring.
• Handle all guest enquiries and complaints in a courteous and effective manner, following through to ensure all issues are rectified to the guest’s full satisfaction.
• Ensure that all information regarding a guest that may improve the quality of their stay is passed on to appropriate departments.
• Work closely and successfully with all other departments to help achieve total guest satisfaction.
• Annual Salary $73,707 exclusive of super.