- Provide exceptional customer service from the heart by responding to email and phone requests promptly, efficiently and courteously.
- Process and input group and corporate reservations following policies.
- Ensure all reservations are accurately actioned within the same working day.
- Maintain a positive selling approach to maximise yield in both occupancy and rates.
- Assist in Front Office as required, especially during peak check in / check out times.
- Promote and up-sell hotel facilities through strong product knowledge.
- Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality.
x
