If you're a professional who works with text, we have an exciting opportunity to use your writing, editing, technical, and creative skills in a new and innovative way. As an AI Tutor - Writer, you won’t just be writing; you'll be helping to shape the future of AI.

We’re seeking freelance writers, copywriters, and wordsmiths to collaborate with us in creating a diverse range of content. This role is more than traditional copywriting; it involves training AI systems by crafting text that teaches and informs their responses.

As an AI Tutor - Writer you will use your writing skills to create text on a wide range of topics. Working within our style guide, you will create responses that will form the ‘voice’ for future AI. You will create original, helpful, honest, harmless text responses and you’ll fact check your work using verifiable sources.

• You have some professional or educational experience in creative writing, copywriting or editing in English.
• Your level of English is native or proficiency (C2).
• You have a degree in communications, linguistics, literature, journalism, or similar.
• You are ready to learn new methods, able to switch between projects and topics quickly and sometimes work with challenging, complex guidelines.
• Our freelance role is fully remote so, you just need a laptop, internet connection, time available and enthusiasm to take on a challenge.

• Take part in part-time, remote, freelance projects that respect your primary professional or academic commitments.
• Try your hand at an AI project and enrich your portfolio with new experiences.
• Make a tangible impact on the quality of AI.

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realize that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role

As a Senior Test Analyst at Civica UK Ltd, you will play a key role in driving continuous improvement and achieving business targets. You will collaborate with project managers, developers, and business analysts to ensure effective communication and adherence to testing policies and standards. If you're passionate about software testing and want to make a real difference in public services, this is the opportunity for you.

Hands-on knowledge of Manual Testing is a must. This role opens for Melbourne candidates.

We are looking for candidates who have:

• At least 7 years of relevant experience in a software testing role
• Strong knowledge of current testing techniques and methodologies
• Experience in system testing, systems integration testing, regression testing, UAT, database testing, and API testing
• Provide Validation and verification of test inputs, functional specifications, requirements etc., for testability, ambiguity, and completeness
• Familiarity with Agile and waterfall development methodologies
• Experience working in a team located across time zones
• Excellent communication skills, both verbal and written
• Attention to detail and a proactive approach to problem-solving
• Produce test artefacts, Test Cases, Expected Results, Actual Results, Defects, Data, Defect Re-tests, and Test Outcome Reports
• Provide input to the Test Planning and Estimating test phases
• Ability to work well in a team
• Track record of delivering commitments on time and with high quality
• Working knowledge of Azure DevOps is a plus
• ISTQB Advanced certified
• Fundamentals of Non-Functional Testing
• SQL/Database knowledge
• Act as a role model, mentor and coach to the Testers and Junior Testers

If you meet these requirements and are eager to contribute to the improvement of public services, we would love to hear from you. Apply now to join our team at Civica UK Ltd.

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

We are currently looking to add an Engineering Manager to help drive the Product Engineering DXP roadmap. We're seeking an energetic technical leader who is driven by building and leading high performing engineering teams.

We’re location-flexible!  This role is open to all candidates on the east coast of Australia.

This role is hybrid, allowing you to work where and when works best for you.

For this role, we ask that you can demonstrate the following experience:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, equivalent professional experience in related fields
• 3+ years of experience as an Engineering Manager or in a similar technical leadership role
• Strong technical background with hands-on experience in software development building and maintain large-scale software products
• Proficiency in full-stack development, with expertise in web based languages and frameworks such as Node, TypeScript, React or similar, and cloud platforms such as AWS
• Experience with Agile or other iterative development methodologies. We use Scrum for most of the teams, with some using Kanban
• You have shown your ability to manage multiple projects and priorities, and make decisions that align with business strategy
• Proven track record as a mentor and coach, who has developed teams by growing your people

Nice to have

• Previous experience working on DXP or CMS platforms, or experience integrating or using DXP/CMS platforms
• Experience or knowledge of ISO27001 / SOC1 / SOC2, or previous involvement in attaining and retaining security accreditation at an organisational level

 What you would do (the role day to day): 

• Work across 3-5 software engineering teams to help build our Digital Experience Platform. Each team consists of a Team Lead, and 3 or 4 software engineers at different levels - junior, mid and senior
• Provide regular feedback, conduct performance reviews, and support professional development of Team Leads and Software Engineers
• Oversee the planning, execution, and delivery of software projects
• Ensure projects are delivered on time, within scope, and within budget
• Drive best practices in software development, code quality, and architecture across our tech stack
• Node
• TypeScript
• React
• AWS
• Cloudflare
• GitLab CI/CD
• Communicate project status, risks, and opportunities to stakeholders
• Facilitate technical discussions and decision-making processes
• Optimise and streamline development processes to improve productivity

Why work for Squiz? 

You’ll work with some of the most intelligent and down to earth people you’ve ever meet. We are made up of a diverse range of passionate professionals who love challenging the status quo. Every day is different, but what is constant is we all love what we do.

We have a lived commitment to flexibility, we know the success of our people is dependent on them having a balanced life. You will be offered flexibility as to where and how you work every day. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

Who we are: 

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. 

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.  

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland.

Come as you are: We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

FMH Group

We integrate our technology, people and physical assets to enable a truly efficient and sustainable supply chain. Our vision is to create a new kind of logistics ecosystem, where our people and physical assets are connected through a ubiquitous technology platform, enabling true supply chain efficiency.

FMH Group is comprised of three operating divisions: (1) Fourth-Party Logistics (4PL) and Warehousing, (2) Technology and (3) Transport.

To find out more, please follow the link www.fmhgroup.com.au.

If you have are an organised individual, passionate about pursuing your career in People and Culture, this is the role for you. The role of the People and Culture Advisor is to support and execute initiatives that align with our people strategy, provide guidance to leaders and staff, enhance employee engagement, and manage all stages of the employee lifecycle.

This is a fantastic opportunity for a People & Culture Coordinator looking to step into an Advisor role as the next step in their career.

As the People and Culture Advisor at FMH Group, you will:

• Employee life cycle Oversee all stages of the employee lifecycle, including onboarding, performance management, and offboarding processes.
• Employee Engagement: Develop and implement recognition and wellbeing programs to improve overall employee satisfaction.
• Learning & Development: Coordinate training programs, support employee development initiatives.
• People and Culture Strategy: Assist in the implementation and coordination of initiatives that align with our People and Culture strategies.

·         Stakeholder Support: Provide advice and support to managers on creating and fostering team relationships and performance management.

·         Employee Relations: Guide managers through employee relations matters, including conducting investigations and preparing necessary documentation.

About you:

• 2 + years working in a similar role within People & Culture preferably within the Transport industry.
• Understanding of P&C practices and legislation 
• Ability to work autonomously and use initiative. 
• Excellent communication (written & verbal) and organisation skills with a keen eye for detail. 
• Multitasking & prioritisation abilities 

Incredible career opportunities with the ability to grow and develop with the P&C function as the business continues to evolve.

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Cook at GYG, you will be at the heart of our mission to serve up the best Mexican food experience. Following the GYG recipe guide, your role will see you working with fresh ingredients and vibrant Mexican flavors, delivering quality creations for our new and loyal guests.  ​

What's in it for me?  ​

So much! Check out some of the benefits below:  ​

• Fair pay in line with the Fast-Food Industry Award ​
• Flexible rosters and employment stability ​
• Free and comfortable GYG uniforms and exclusive merch ​
• Heavily discounted GYG meals ​
• Comprehensive training and support to set you up for success ​
• Team building activities and regular crew competitions ​
• An uncapped referral program! Bring your mates and earn $200 per successful referral 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few ​
• Opportunities for advancing your leadership abilities – real pathways into management and beyond​
• The possibility of owning your own franchise or joining our corporate office in future​

Click the "I'm Interested" button to express your interest in joining our team! 

• Do you have 2+ years' experience in B2B Sales?
• Do you love to smash your sales targets?
• Are you a team player wanting to build a rewarding sales career?

We are looking for a motivated, dynamic Sales Consultant to join our Hygiene team on a full-time permanent basis in Port Melbourne. Your responsibilities will be to use your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory, as well as maintaining an existing portfolio. You will be responsible for covering the western suburbs territory from Footscray all the way to Geelong and some regional areas to Warrnambool.

To help to achieve this, we will provide you with full product training, with hands-on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• Driving sales revenue by hunting new business opportunities via cold calling
• Developing and implementing sales plans to achieve set sales targets
• Building strong customer relationships and managing a sales pipeline
• Identifying customer needs and knowing how to deliver successful sales

The ideal candidate will possess:

• Proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of relationships
• Ability to cold-call & plan to sales territory
• Good understanding of Business clients in Sydney
• Autonomous and thrive on challenges

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Commercially focused acumen

About Us

Rentokil Initial is an international business services company employing over 65,000 colleagues across more than 95 countries. Our mission is to protect people and enhance lives, for example by controlling pests to ensure safer foods and medicines, improving hygiene in schools and enhancing interior office and retail spaces with plants and scenting.

The successful candidate must be able to pass a Pre-employment medical, drug and alcohol screen as well as background checks.

You will be welcomed into a friendly and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

So are you ready to join our team? APPLY NOW

We are seeking a skilled SAP Payroll Consultant to join our team. You will be responsible for implementing and maintaining SAP Payroll solutions for our clients.

• Minimum of 5 years of experience as a SAP Payroll Consultant
• Comprehensive understanding of the SAP Payroll modules and their integration with other SAP modules
• Thorough knowledge of payroll legislation and regulations
• Demonstrated experience in configuring and customizing SAP Payroll solutions
• Strong analytical and problem-solving skills
• Ability to work independently and collaborate within a team
• Excellent communication and interpersonal skills

About Us:

Zone IT Solutions is Australia based Recruitment company. We specialize in ERP and larger IT Services. We offer flexible, efficient and collaborative solutions to any organization that requires IT, experts. Our agile, agnostic and flexible solutions will help you source the IT Expertise you need. Our delivery Offices are in Melbourne, Sydney, Singapore, and India. If you are looking for new opportunities your profile at [email protected] or contact us at 0434189909

Also follow our LinkedIn page for new job opportunities and more.

Zone IT Solutions is an equal opportunity employer and our recruitment process focuses on essential skills and abilities. We welcome applicants from a diverse range of backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds and people with disabilities.

Since Vulcan was founded in 1995, we have become Australasia’s highest performing metals distributor and processor. Our sustained growth is the product of superior service and dedication to continuously improving to every facet of our business.

At Vulcan, we believe that being a diverse and inclusive workplace makes us better in every way. We are proud to have a diverse team from over 70 different countries and more than 90 different ethnicities from across our sites.

Come and join us at our Vulcan Distribution site in Dandenong South, we would love to have you.

What you will be responsible for:

•  Delivering orders on a multi drop run

• Assessing the safety and suitability of a load before leaving site

• Ensuring load is restrained correctly before leaving base and every stop after that

• Identifying incorrect/non confirming items loaded

• Providing excellent customer service to our customers

• 5am start with regular overtime
• Valid HC licence
• Experience with securing loads with straps and chains to meet current load restraint regulations
• Previous steel industry experience (desired but not essential)

Please note, as health & safety is important to us, you will be asked to complete a pre-employment drug screen if you are to be successful.

• Professional but relaxed company culture

• On-site gym facilities

• Availability of a clean, state-of-the-art truck

• Team BBQs

• Employee Assistance Programme

If the above sounds like you, please submit your details through the application form and we’ll be in touch.

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role.

Retail Planogram Merchandiser – Fitzroy - VIC (Car Required)

Suburbs included: Fitzroy, Collingwood, Abbotsford, Carlton, Richmond

Employment Type - Casual

Work for the 2023 Best Places to Work winner! CROSSMARK have ongoing casual work in Coles and Woolworths. 10 - 20 hours per week, Mon - Fri

Competitive Casual hourly rate $31.68 p/hr + $0.98 p/kms + superannuation

Autonomous, flexible, work life balance

Rosters provided 5 to 10 days in advance

Enjoy building relationships with store managers and team members to effectively complete your work, building displays and merchandising a wide variety of products for leading brands. This is an exciting time to join our growing business as we continue to build new partnerships, creating more opportunities for our teams.
     

 Responsibilities will include:

• Creating, building, and maintaining quality point of sale displays in store
• Talking to stores about additional promotional space for a variety of products for leading brands
• Reporting tasks and good photos daily via our StoreTrack App

At CROSSMARK we connect shoppers to brands by providing a smarter way to faster growth in all things retail. As Australia’s leading Field Sales and Marketing Business, our teams of merchandisers, brand ambassadors, demonstrators, auditors and sales representatives, help some of the most powerful brands in the world reach and exceed their performance objectives in store. 

Each valued team member at CROSSMARK brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at CROSSMARK we encourage all walks of life to apply today. All applications are strictly confidential.

HP1

Successful candidate requirements:

• Supermarket retail experience is desirable but not essential, no experience necessary
• A current Australian driver’s licence and reliable vehicle
• Strong communication, organisational skills, and attention to detail
• An ability to work autonomously and as part of a team
• Minimum of 3 - 4 days required availability including Wednesday and Thursday

The Benefits of working with CROSSMARK:

• Competitive hourly rate - $31.68 per hour + $0.98 per KMs + Super
• Referral programs, ongoing training, recognition and career opportunities
• Flexible hours and Rosters provided 5 to 10 days in advance
• Work in and around your local area
• Immediate start
• Work with Australia’s leading brands and retailers
• No experience necessary, paid training provided

Customer Service Representative – Geelong – On-Site

Join Forms Express as a Customer Support Representative

Forms Express is seeking an enthusiastic and detail-oriented Customer Service Representative to join our dynamic team. This entry-level role is perfect for recent graduates or individuals with a TAFE qualification looking to kickstart their career in customer service. You will play a key role in supporting local government clients, managing customer inquiries, and coordinating with our operations team to ensure seamless service delivery. This position reports directly to the Customer Service Manager.

About Us: Forms Express is a premier provider of document management solutions, dedicated to serving local government clients with precision and innovation. Our expertise in customized forms and print services ensures that we meet and exceed the unique needs of our clients. Join us in delivering outstanding service and support to our valued customers.

Here is a little window into our company: Forms Express was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft’s global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

The successful candidate will be based anywhere within commutable distance of our office in Geelong, Victoria, working in an on-site work model!

What your day will look like:

• Customer Interaction: Respond to customer inquiries via phone, email, and other communication channels, providing timely and accurate information
• Client Support: Assist local government clients with their needs, including product information, order status updates, and issue resolution
• Order Processing: Handle the entry and processing of customer orders, ensuring all details are correct and deadlines are met
• Invoicing Assistance: Support the invoicing process by preparing and verifying documentation for billing
• Collaboration with Operations: Work closely with the operations team to coordinate service delivery and address any operational issues impacting customers
• Documentation and Reporting: Maintain accurate records of customer interactions and prepare reports on service activities
• Continuous Learning: Stay updated on company products, services, and best practices to provide knowledgeable support to clients

About You:

• Diploma or degree from a TAFE institution or a Bachelor's degree in a relevant field such as Business, Communications, or Customer Service
• Previous customer service experience is a plus but not required. We welcome fresh graduates eager to start their career
• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to work effectively in a team-oriented environment
• Proficiency in Microsoft Office Suite and familiarity with CRM software is a bonus
• Eagerness to learn and adapt in a fast-paced setting
• Fluent in English, both written and verbal, is essential
• Must be legally authorized to work in Australia

Why Forms Express?

• Competitive entry-level salary and benefits
• Comprehensive training and ongoing support to ensure your success
• Opportunities for career growth and advancement within the company
• A positive and collaborative work environment

For information about Forms Express, please visit our website at www.formsexpress.com.au

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

We are currently seeking an experienced Fleet Allocator to join our business at our Brooklyn depot based in VIC to assist the wider team in achieving the business goals.

Working approximately 9am - 5pm this role coordinates and facilitates communication between our Local Drivers and delivery locations to ensure timely and safe deliveries and collections for our business customers.

Your great attitude, fast-thinking, and people leadership capabilities will be highly regarded.

About the role:

• Utilising your allocating skills to manage our day-to-day driver operations.
• Not your typical office-based role – It is a mix of being on the floor talking with our truck drivers and in office working with operations support team to ensure our customers consignments are fulfilled and delivered on time.
• Working in a busy environment whilst coordinating multiple drivers, consignments and vehicles.
• Using your transport and logistics knowledge to audit and problem solve.
• Allocation Administration.

Key Requirements:

• The ability to build and nurture strong working relationships.
• Strong work ethic and pose a “Can do” attitude with a focus on safety.
• Legal & WHS knowledge regarding CoR, driving hours and fatigue management.
• Extensive knowledge of the Melbourne metro area.
• Computer literacy.
• Desired experience in fast paced role allocating a large fleet of different trucks.
• Strong verbal communication, exceptional planning and problem-solving skills
• Resilience, passion, and ability to work under pressure and prioritise.
• A high level of motivation and energy with a strong focus business to business relationships.

Why us?

• Job security and stability.
• Off street parking.
• Career progression.
• Supportive and energetic team culture.
• Competitive salary.
• Annual bonus structure.

Working with BagTrans:

BagTrans is a national transport company for over 35 years and has been working with some well known household brand names in the Australian Consumer, Packaged Goods, Pharmaceutical and Food Manufacturing sectors.

We are a rapidly growing company with a culture built on trust and respect. Our focus is on delivering quality and exceptional service, we believe that our success today is the future.

With a national footprint, we are the natural supply chain partner of choice.

BagTrans is proud to be a part of the Logistics Holdings Australia Group (LHA) network of companies, a Division of Freight Management Holdings (FMH).

Join the dynamic team at Betfair Australia, the country's leading online sports betting exchange platform. We revolutionize the way people bet by offering innovative and transparent betting solutions. With a commitment to integrity and customer satisfaction, we strive to provide a world-class betting experience to our users.

Betfair Australia is seeking a highly detailed focused and energetic Exchange Operator to join our Exchange Operations team on a full-time (40 hours) or part-time (20 hours) basis. This role is responsible for managing, loading and administering racing and sport markets offered on the Betfair Exchange.

What we are looking for:

• A superstar who has a passion for sport and/or racing!
• A gun who thrives in a fast paced, high pressure and team environment
• Someone who prides themselves on their attention to detail, accuracy and numerical skills

With great progression, career development opportunities and the chance to work with the latest technology, a normal day in the role of the Exchange Operator includes:

• Loading and updating data for the display of betting markets on to the Betfair Exchange
• Activating “live” betting markets for accurate presentation across multiple channels
• Sourcing and inputting data for sports and racing results and settling markets
• Performing admin on “live” and “in-play” betting markets
• Updating relevant betting rules for different betting markets
• Assisting in the development of internal tools and ensuring operational standards are adhered to

But there is a catch. To be in the running for this great role, you should have:

• Knowledge of wagering or the industry with a passion for sports and/or racing
• Strong data entry and numerical skills
• Keen attention to detail
• Ability to self-manage and demonstrate time management skills
• An understanding of the three racing codes is an advantage!
• The ability to identify opportunities for improvement
• You like hanging out with and being part of a team

Sound like you’d be a good fit? Well check out what we provide our passionate people:

• Incredibly flexible working arrangements.
• Tailored leave options – competitive parental leave, cultural leave swap, volunteer leave, study leave etc.
• A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer to peer learning and self-chosen learning opportunities.
• Up to $2000 per year for you to choose how you spend through our much loved BestYou program.
• An ongoing commitment to Diversity and Inclusion.
• Supportive wellbeing initiatives including access to our Employee Assistance Program.
• A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities,
• A generous bonus scheme – if we win, you win! And we like to win
  
  

Interested?

At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.

We encourage people of all walks of life, abilities, and backgrounds to apply.

We are proudly a WORK180 endorsed employer for women, to learn more of our commitment to Diversity and Inclusion please visit https://work180.com/en-au/for-women/employer/betfair-australia.

Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply! You never know where it may lead to.

Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.

We are committed to responding to all candidates within four weeks of application.

Looking for something refreshing and new?
Come and join an agency for the ambitious.

Praytell is a global creative communications agency built by big ideas and brilliant people. We create timely, integrated, headline-worthy campaigns across earned, social, digital, and more. We were born in Brooklyn, New York 10 years ago and have been cooking up award-winning work ever since. Here in Australia, we’re just warming up. 

Globally, we’re a team of 150+ creatives, creators, storytellers, and strategists working from our offices (and homes!) across the U.S., U.K., and Australia. 

We’re searching for an Account Manager who is looking to take the leap with a multi-disciplinary and fast-growing team that is singularly focused on doing great work with great people. 

The Gig 

As Account Manager (PR), you will be:

• Working with global and emerging brands across our consumer portfolio, which includes travel and tourism, lifestyle and wellness, retail, tech/entertainment, and not-for-profit projects. 
• Working hand in hand with senior leaders to support and lead various PR programs, including campaign development and delivery, pitch strategies, media outreach, research, reporting, and more.
• Leading and assisting client communications on project strategy, status, and deliverables, building trusted relationships with stakeholders at all levels. 
• Keeping your finger firmly on the pulse of the latest industry, media, and pop-culture trends and translating them into actionable insights and recommendations for our ambitious partners.

Bringing your unique perspective and bright ideas to creative brainstorms, and energy and optimism to problem-solving big and small. 

Sound Interesting? 

If you have 4-5 years of public relations/communications experience in an agency setting, supporting and/or leading multiple consumer accounts, we’d love to hear from you. Don’t quite fit the bill, but really feel this role is for you? Reach out - let’s talk. 

The Interview Process

Here’s what you can expect: 

• Submit application
• First round interview for selected candidates (30 mins)
• Team interview for shortlisted candidates (1 hour)
• Final interview (30-45 minutes)
• Offer 

The Praytell Advantage

Why join Praytell Australia? 

• We’re a global agency that’s just warming up in Australia. We work under one global P&L – which means access to world-class thinking, tech and tools, global insights, and networking, along with the mandate and ambition to build something uniquely Australian (and awesome) championed by our growing local team. 
• Creative isn’t just a department here. We’re constantly looking for ways to improve the way we work, challenge the status quo, and leave the industry a little better than we found it. That culminates in our global DEI initiatives, including our inaugural Praytell Intownships program here in Australia.  
• We work hard to foster a thoroughly flexible working environment which culminates in our “40 by Friday” work week (ask us about this, and we’ll happily share more!)
• We believe you do your best work where works for you, so we operate a hybrid schedule, working two days per week from our Cremorne, Melbourne office. 
• With offices across the U.S., U.K., and Australia, as well as many sister agencies across our Project Worldwide network, there are opportunities for global collaboration and immersion – including our personal favourite, Camp Praytell (this year, we headed to Nashville, Tennessee for our company offsite). 
• We have a flexible time off policy which includes 20 days annual leave per year, in addition to Christmas to New Year’s Day as gifted holidays. Need more? Let’s talk. 
• Parental leave benefits and flexible return to work arrangements that we’re proud of. 
• Access to our employee assistance program, which includes mental health support and counselor access for you and your family.

Equal Opportunity Employer
We are an equal opportunity employer. We welcome everyone at Praytell and do not discriminate. Period. All qualified applicants will receive consideration in accordance with state and federal legal requirements, and because it’s the right thing to do. We take the responsibility of caring for our employees seriously and offer benefits that prove it - flexible time off (we truly mean it!), flexible schedules, hybrid work, employee resource groups - and so, so, so much more. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

The Senior Solution Architect plays a key role in shaping the future of Datacom Cloud, crafting innovative designs and developing strategic roadmaps. With a strong emphasis on continuous improvement, they strive to optimize cloud operations and enhance delivery by leveraging agile methodologies. Their responsibilities include delivering high-quality technical designs, providing support for RFPs, and work across a broad range of technologies. They maintain a deep understanding of the deployed technologies and constantly update their professional certifications to ensure the provision of exceptional service.

What you’ll do (your why)

Your responsibilities will include:

• Supporting the diverse range of technologies utilized in the Datacom Cloud, including computing, storage, data protection, networking, and automation.
• Collaborating with stakeholders across Datacom to develop a unified and compelling cloud vision and value proposition.
• Working closely alongside the Datacom Cloud Engineering and Product teams.
• Delivering projects that encompass high-level solution architecture, meticulous design, and rigorous quality assurance.
• Crafting tailored solutions that meet the specific requirements of Datacom Cloud customers.
• Identifying and implementing opportunities to automate processes and drive cost reductions.
• Providing technical leadership in Infrastructure and Cloud to enhance the effectiveness of the entire team.
• Fostering strong relationships and fostering collaboration across all areas of the business, particularly with other Architects, to champion the business's objectives.
• Supporting architectural governance forums and guiding fellow Architects in optimizing designs and ensuring compliance with standards and guidelines.
• Offering escalated support and thought leadership to other teams, while mentoring junior architects to enhance the team's capabilities.
• Collaborating closely with the sales and pre-sales teams, contributing expertise and crafting responses to tenders and customer requests.
• Identifying and implementing continuous improvement opportunities that foster a culture of exceptional service and innovation.
• Supporting and facilitating organizational changes arising from business improvement initiatives.
• Ensuring operational discipline by adhering to Datacom and client processes, policies, and procedures.

What you’ll bring

·       Strong design and hands-on experience with various Storage solutions (Block, File, and Object)

·       Practical experience and excellent understanding of working with Enterprise Storage platforms, with a preference for Dell-EMC

·       Experience in a multi-tenanted Cloud environment

·       High-level knowledge and design experience with the various technologies used in the Datacom Private Cloud

·       Practical experience working with Virtualised environments running on VMware, Hyper-V or other hypervisors - specifically with VMware

·       Exceptional hands-on experience in delivering infrastructure, cloud, IT outsourcing, storage, backup, network, and/or cloud adoption/migration projects

·       Design and hands-on experience in networking, including Cisco switching and routing, SDN, ACI, and VMware NSX-T

·       Experience in additional key VMware technologies, including vCloud-Director and VCF

·       Practical experience working with Enterprise Backup Management Platforms such as NetBackup or Veeam

·       Experience with automation, including CI/CD pipelines, coding and scripting languages, practices, and toolsets

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Make Your Mark in this brand-new opportunity at CDC. Take ownership and oversee entire payroll function.

• Competitive Remuneration Offering
• Open to full-time or part-time (4 days)

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

The Payroll Specialist manages the payroll function for the employees at CDC across Australia and New Zealand. The main responsibility is to make sure everyone gets paid accurately and on time, whilst ensuring your knowledge for payroll standards and regulations is kept up to date. As a trusted subject matter specialist, you will provide quality advice to CDC employees, ensuring their payroll needs are taken care of efficiently. Your role plays a crucial part in maintaining smooth operations and fostering trust within the organisation.

Other responsibilities include:

• Manage the end to end processing of payroll for employees across multiple jurisdictions ensuring compliance with relevant legislation and company policies and payroll data integrity.
• Be the first point of contact for payroll inquiries from employees regarding pay, entitlements, deductions, taxes, and other related matters.
• Stay up to date with changes in payroll legislation and ensure compliance with relevant laws and regulations.
• Collaborate with external stakeholders as well the People and Finance teams to ensure seamless integration between payroll and other People and accounting processes.
• Provide support during internal and external audits related to payroll; generating payroll reports as required.

About you: 

This role would suit a candidate who is looking to take full oversight and accountability for the payroll function. Someone who has previous exposure to overseeing and executing all aspects of the payroll process, including advisory services and end-to-end processing. You will also have the opportunity to work closely with members of our finance team, supporting them in accounting and financial processes.

• Proven working exposure to Australian and/or New Zealand payroll tax regulations, compliance and legislations.
• Excellent attention to detail and accuracy in data entry and calculations.
• Ability to build and maintain vendor and internal stakeholder relationships regarding payroll and the with P&C function.

 
Essential:

• Australian Citizenship with ability to obtain and maintain a Negative Vetting1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

Sales Specialist - Automotive Oil & Lubrication - Melbourne - VIC (Car Required)

Would you like to work for the “2023 Best Places to Work” winner?  We are currently recruiting for a Sales Specialist to join our team

Full-Time Position Monday to Friday | Ongoing projects through the year

Competitive Salary + Car Allowance + superannuation

We're looking for a motivated and driven Sales Specialist to join and manage a portfolio of customers within the automotive oil & lubrication industry

• Attractive remuneration package & employee benefits
• Represent a leading player in the automotive oil and lubrication industry.
• Genuine career opportunities alongside a growing business

About the Role:

In this Sales Specialist role, you will actively be responsible for driving growth and sales by always putting customer service level as top priority. Deliver performance targets including upselling our client’s fluid offers and improving overall customer experience.

·        Deliver financial performance targets for the accounts within your territory.

·        Work collaboratively with Client Managers and Technical BDM to maximize performance of Key Accounts across the portfolio.

·        Building effective relationships with your customer base, while always looking out for new opportunities to improve and deliver exceptional customer service.

·        Ensuring compliance with our code of conduct and a systematic approach to risk reviews.

About Us:

CROSSMARK Australia is part of the DKSH Smollan Group, the leading Market Expansion Services provider across the Asia Pacific region. For more than 35 years, CROSSMARK Australia have been the partner of choice for some of the most powerful and iconic brands. We exist to build and execute leading retail solutions that are enabled by leading technology and powered by talented people, to deliver sales growth for our clients across all key retail channels.  

PF1

About You:

·        Demonstrated sales or customer service background within the automotive oil / lubrication or aftermarket trade industry will be highly regarded. 

·        A natural people’s person, you will have the ability to build strong working relationships with a variety of stakeholders.

·        You will have basic tech-proficiencies with MS Office, email and CRM systems.

·        Excellent time management skills with a keen eye for detail

·        An organised approach to planning in advance

·        An enthusiastic go-getter who works well under pressure

·        A valid Australian driver’s license and car A MUST

Company Benefits:

• Hybrid Work Model- We encourage flexibility by supporting a blended approach to work and life
• Growth Opportunities– The possibilities are endless at Sales Team Providers and we want you to learn, develop, and grow with us
• Workplace Culture- Recognized as a 2021, 2022 & 2023 Best Places to Work Winner, we are committed to our values of integrity, respect, innovation & collaboration
• Recognition- Monthly awards to acknowledge our employees and their contributions

Federal Gov't client is seeking SAP Functional Consultants, responsible for translating business needs into ICT system requirements and specifications for enhancements. It includes designing, analysing and documenting software systems to meet business expectations. They are responsible for writing functional specifications from the business requirements.

SAP Functional Consultants promote and deliver flexible, quality service and products to improve customer experience, work under the limited direction of senior staff to deliver results and undertake complex work. SAP Functional Consultants make ethical, evidence-based decisions using sound judgement, anticipate and respond to stakeholder needs and expectations, and may manage a team.

Estimated start date 2 September 2024

Initial contract duration 10 months

Extension term 12 months

Number of extensions 2

Location of work ACT, QLD, VIC

Working arrangements onsite

Security clearance Must be and Australian Citizen and able to obtain Baseline

Key duties may include, but are not limited to:

Functional Consultant – APS6

• perform detailed analysis and evaluation of business processes and requirements;
• create solution designs and implement solutions to meet business needs;
• create and maintain solution documents;
• support daily operations and monitor performance of business solutions;
• adhere to delivery and support methodologies and contribute ideas for improvement;
• perform detailed technical application assessments considering feasibility, resource effort, risks and benefits;
• conduct testing activities such as test planning, execution coverage reviews and defect management;
• collaborate with stakeholders to define tasks, resolve issues, solve problems and ensure effective and timely implementation of projects;
• undertake project quality management tasks such as peer and quality reviews of specifications, design and testing documents;
• review research, process models and documentation of other staff, providing guidance and feedback;
• resolve or escalate issues as required and suggest alternative approaches and solutions

Functional Consultant – EL1

• responsible for the design and configuration of SAP systems;
• lead and support operations of the team, including monitoring business performance, setting priorities and managing resources and workflow;
• lead and manage staff, including overseeing the management of performance, attendance and health and wellbeing;
• develop staff capability through coaching, mentoring and succession planning to increase performance, engagement and retention;
• oversee the development and implementation of the ICT solution;
• highlight and identify gaps in existing functionality;
• highlight and identify functional interdependencies;
• undertake and contribute to business management, strategic planning and workforce planning;
• assist with the management of finances, contracts, procurement, resources and expenditure within area of responsibility;
• ensure project deliverables and milestones are met on time and within budget;
• prepare and review a range of written material including technical and corporate documentation

Functional Consultant – APS6

Ability to:

• translate complex technical information for non-technical audiences
• investigate and analyse issues and make recommendations based on evidence
• think critically and analytically to solve complex problems
• work collaboratively and embrace agile ways of working
• implement, encourage and support innovation and continuous improvement
• identify, control, communicate and monitor risk
• enable change initiatives and encourage others to embrace change
• discuss and negotiate issues with credibility, transparency, and respect

Functional Consultant – EL1

Ability to:

• think strategically and align operational activity accordingly
• grasp expectations and concerns, and negotiate quality outcomes
• develop and manage a range of internal and external stakeholder relationships
• manage and resolve conflict using appropriate strategies
• understand the audience and context, and effectively tailor communication
• manage staff and competing priorities to achieve quality outcomes and project completion
• assess risks and implement mitigation strategies
• undertake objective, systematic analysis and draw accurate conclusions based on evidence
• make decisions based on professional judgment, risk evaluation and in the context of the environment
• develop long term plans for the team and manage work in the context of business priorities
• work highly independently under broad direction and act collaboratively

Primary Knowledge/Skills/Systems/Tools required for role include:

• SAP CRM
• SAP PSCD
• SAP S4/HANA
• SAP FI
• SAP CO
• SAP SRM
• SAP HCM

At DISCO, we strongly believe in the uniqueness of thought, experience and perspective that can only be achieved through having an inclusive and diverse workforce. We strive to continue to make DISCO an incredible place to work by fostering a culture of inclusiveness, diversity, openness and collaboration. We value all different kinds of experience, so even if you feel you don't meet all of the necessary criteria for this position, we encourage you to apply.

What is DISCO?

DISCO is the industry standard for managing, organising and sharing music and other media. We make music and media workflow fast, intuitive and simple, directly connecting people and their work to save time. Today we count UMG, Sony, Warner Music, Netflix, Amazon and Rockstar Games among our customers, and over 250,000 people interact with DISCO each month. Our customers are super passionate about our product.

Location

Remote in Eastern Australia (preferably Sydney, Brisbane or Hobart); Hybrid in Melbourne

The Role

DISCO is looking for a Senior Product Designer to help us build the operating system for the music industry. You’ll join our Platforms team, where you’ll design beautiful flows for our core app experience, create exciting new product capabilities and help manage and centralise our design system. The successful candidate:

• Will have at least 3 years’ experience working as a Product Designer in Australia
• Has demonstrated experience driving great UX outcomes within a cross-functional team alongside Product Managers and Engineers
• Is able to move between different phases of a new feature, from research and discovery through to final UI polish, with ease
• Cares about getting the little details right, but also has a desire to interrogate and understand the drivers and context behind the work they’re doing
• Is a natural team player, and will make valuable contributions to their team as well as the broader Product Design practice at DISCO

Responsibilities

Reporting to our Head of Product, you’ll:

• Collaborate with the product and engineering peers within your cross-functional team to deliver great outcomes for our customers
• Drive the process for design, iteration and polish of the core features that your team is responsible for
• Work with the other designers and frontend engineers at DISCO to standardise and evolve our design system, and ensure its adoption across our product portfolio
• Lead customer research and discovery for your team, helping ensure our customers’ voice is represented during the prioritisation and scoping/design phases of their work
• Proactively identify pain points and rough edges within DISCO’s UX, and work with your colleagues across product and design to plan and execute on a steady stream of improvements
• Provide feedback and critique to your peers in product and design, improving the quality of our work and contributing to how our processes evolve over time
• Help support our agile ways of working by actively contributing to standups, retros and team planning

You should have at least 3 years of experience in the following areas:

• User Research
• UX Design
• UI Design (Figma)
• Product discovery and sense-making
• Group facilitation / Problem solving
• Exposure to Design Systems, including rolling out changes and supporting adoption

Nice to Haves

• Experience with front-end development technologies (either HTML/CSS or React)
• Experience working on a product related the creative industries (ie audio/video/media)

At DISCO, our employees have told us what benefits mean the most to them, and we've listened. So as a DISCO employee, you will work remotely from home (or a co-working space) whilst being supported by a friendly and fun international team. In addition, you will receive:

• A competitive salary in a fast-growing startup
• Four weeks of paid vacation leave per year
• Two weeks of paid sick leave per year
• Paid Parental Leave
• A company laptop
• Monthly internet allowance/reimbursement
• Office set-up allowance
• Annual learning and development allowance
• The ability to work how you want. We’re not heavy on rule books. Everyone is trusted to figure out the best way to work.

To apply for this incredible position, please submit your resume -- a cover letter is optional.

DISCO is an equal-opportunity employer. In addition, we will provide reasonable accommodations for individuals who have disabilities. If you require any reasonable accommodation to participate in the application process, please note this in your cover letter and we will reach out to you.

Please note that we do not accept unsolicited resumes from recruitment agencies.

About Twine

We're a thriving ecosystem of top-tier freelancers from around the world. Trusted by Fortune 500 companies and Silicon Valley startups, Twine is the go-to platform for mission-critical projects. With over half a million registered freelancers and a growing roster of 35,000+ companies, we've become the comprehensive solution for freelancing.

Our Mission

At Twine, we recognise that companies require a flexible approach to hiring expert freelancers for their most critical projects. Traditional freelance platforms often fall short when it comes to scalability and diversity. That's where we shine. Twine operates as a thriving global freelance network, with diverse experts across various fields, including marketing, engineering, and AI. Our core mission is to empower creators, whether they're businesses or individual freelancers, to thrive in their creative endeavours.

About the Role

Our client is seeking a a beginner to junior level actor for their horror film project. This is an on-location project in Melbourne, Australia, requiring a few hours of work over multiple sessions.

Responsibilities:

• Perform assigned role(s) in the horror film project
• Attend all scheduled filming sessions in Melbourne
• Collaborate with the student director to understand and execute the vision for the project
• Learn and deliver lines as required

• Beginner to junior level acting experience
• Availability to work on location in Melbourne, Australia
• Commitment to the project from start to completion
• Ability to perform in the horror genre
• Reliable transportation to and from the filming location
• Flexibility with scheduling within the project timeframe

Federal Gov't client is seeking to identify suitable candidates to perform the role of Master Scheduler to support the agency manage, maintain and analyse integrated schedule solutions to achieve deliverables in new and existing ICT systems. Master Schedulers develop and manage integrated schedules that map and track all accountable activity across all streams of work that contribute to project and program outcomes. Through stakeholder engagement, they build detailed schedules with a meaningful critical path, capture and monitor the relationship between dependencies, deliverables and ensure target milestones are realistic, achievable, and on track.

Master Schedulers:

• provide strategic leadership to oversee the delivery and management of quality integrated complex schedules that meet defined standards for multifaceted or large scale projects and programs that span high level portfolio, program and business plans
• provide strategic expertise and guidance to senior executive on risks and issues affecting the scheduling and resourcing of projects, and articulate the required measures to ensure successful outcomes
• drive collaboration, cooperation and partnerships with a broad range of stakeholders across business and at the enterprise level
• exercise a significant degree of independence, working under the broad guidance of a senior executive
• use expert judgement to make balanced decisions using evidence and evaluation of ambiguous information within the context of competing
• priorities, changes in workplace practices, strategic direction, and wider agency implications
• work flexibly to drive innovation, manage and lead change and actively contribute to implementation of strategic directions
• may have oversight and leadership of multiple teams

Estimated start date 2 September 2024

Initial contract duration10 months

Extension term12 months

Number of extensions 2

Location of work ACT, QLD, VIC

Working arrangements onsite

Security clearance Must be an Australian Citizen and able to obtain Baseline

Key duties may include, but are not limited to:

Master Scheduler – EL2

• ensure the application of complex project and program information into detailed integrated schedule solutions to achieve deliverables
• foster relationships with a broad range of stakeholders, negotiate with influence on complex scheduling matters, utilising subject matter expertise
• manage change control to baseline schedules to ensure relevant artefacts and change logs are in place
• oversee progress against program milestones and deliverables and be accountable for individual and shared priorities
• perform regular impact analysis, assessment of critical path information and apply risk mitigation strategies to ensure the delivery of scheduling solutions
• lead continuous improvement of scheduling processes, methodologies and procedures
• prepare and present timely information to senior executives that articulate project or program delivery risks of success
• oversee and assure the correct application of budgets and contingencies of financially complex schedules
• initiate and support strategic approaches to build scheduling capability and expertise of others
• oversee operations of teams, including providing a clear sense of direction, setting work priorities and managing resources
• develop staff capability through coaching and succession planning
• exercise appropriate delegations in accordance with legislation and guidelines.

Ability to:

• manage, maintain and analyse schedule components including critical paths, relationships and interdependencies
• demonstrate expertise in use of automated scheduling and reporting tools
• identify trends and risk and implement appropriate mitigation and issue management strategies
• align operational activity to program strategies and agency vision
• manage and resolve complex and/or technical scheduling issues
• oversee team development to ensure the delivery of quality outcomes
• communicate and negotiate with influence to achieve outcomes on complex or sensitive matters
• apply attention to detail to manage complex scheduling sequences
• undertake objective, systematic analysis of complex information and make recommendations based on evidence
• make decisions based on professional judgement, risk evaluation and in the context of the strategic environment
• lead change initiatives and support staff through uncertainty and the change process.

Be a part of our company’s startup-to-scaleup journey when you join as a Higher Education Applicant Support Officer.

This role serves two key functions:

You’ll support higher education applicants with the information, live help, and special arrangements they need to complete the Casper admissions test. You’ll also help optimize our support operations to handle a higher number of applicants and support requests efficiently and effectively. 

The annual pay is between 60K and 70K (plus super), and you have access to performance—and promotion-based salary increases.

You will be an individual contributor with Gregory Wong (Manager, Operations - Support who is based in Toronto, Canada) as your leader. The Support Team you’ll be part of also has members in Vancouver, Calgary, Montreal, and Melbourne.

You can work remotely from anywhere in Australia.

What we’re building at Acuity Insights

Imagine a world powered by everyone’s full potential, where people are empowered and enabled to grow and thrive. 

At Acuity Insights, this is the future we envision and strive to build. 

With our product, Casper, we are working to ensure everyone has fair access to higher education made possible by holistic admission processes that recognize applicants' full potential, shaped by lived experiences, cultural influences, values, traits, and soft skills.

With our products, One45 & Analytics, we deliver technology that enables education programs to streamline and optimize complex operations needed to successfully train and graduate the world’s future doctors, nurses, and other healthcare professionals.

Acuity Insights is at a new growth stage. Our roots are planted firmly in health and medical education, but we are expanding into engineering education, business schools, and other professional disciplines. We also continue to evolve and innovate around our market-leading solutions to enable more holistic success for students and education programs. 

Opportunity & Impact

As an Applicant Support Officer on the Casper Operations team, you'll help support our most widely used product, Casper.

Casper is a soft skills test used in the admissions process of hundreds of academic programs globally, including teacher's colleges, engineering, and medical schools. Over 140,000 applicants take the test every year. 

Applicants depend on your work to help them take the test, and their test results empower schools to make informed admissions decisions. That means your work will significantly influence the academic and career paths of thousands worldwide.

In this multi-faceted role, your day-to-day will consist of various supporting activities and tasks, like answering applicant inquiries or assisting with requests from our Support Agents or Customer Success team.

As our Support team members move toward specialized focus areas, you also will become the Casper Operations Support team’s go-to person for Special Test Arrangements.

Special Test Arrangements

In this role, you will lead the support for applicants with disabilities, functional limitations, or temporary medical conditions who need additional time, assistive software, assistive personnel or other arrangements when taking the Casper test. You’ll enable a test experience that meets their unique needs so they have a chance to pursue the education they want.

You get to directly support 1% of all applicants taking the Casper test across all programs and geographies, own the queue of incoming submissions, and respond to the majority of special test arrangement requests, an average of 1,200 submissions a year.

The work entails processing and parsing technical documents, understanding the nature of the requests and identifying deficiencies in documentation or unreasonable demands while protecting the confidentiality and privacy of applicants.

You'll collaborate with applicants to finalize their special test arrangements, ensuring compliance with our policies. Occasionally, you'll liaise with other team members, including Security and Product teams, as well as external medical professionals and the applicant’s parents, to navigate unique situations. Your evaluations and decisions regarding applicant requests will be informed by their individual circumstances and recommendations from qualified professionals.

Test Support

As an Applicant Support Officer, you will also immerse yourself in the Casper test experience and help with the behind-the-scenes work involved in scheduling and setting up tests. That includes preparing technical support and personnel and coordinating contract support agents and proctoring teams. 

You also get to provide live test support a few times a month. This involves directly assisting applicants with questions and troubleshooting, guiding Test Support Agents and proctors on processes and effective communication, and handling escalating and complex incidents.

Process Optimization

Right now, we’re at the start of a new growth phase, giving you a chance to impact how our test support infrastructure and processes evolve directly and are optimized to support a higher volume of applicants this fiscal year.

Leveraging your drive to challenge the status quo and interest in continuous improvement, you will seek and identify opportunities to streamline and automate our support operations, explore and experiment with solutions, and lead your initiatives to implement new tools, processes, and policies.

An example improvement project includes developing a more robust special test arrangement request review process that ensures qualified medical oversight. Another initiative is collaborating with the Product and Security teams on opportunities for system enhancements to reduce the manual workload involved in processing each request.

As a contributor on the Support team, you'll represent the voice of the applicants and gather and share their feedback, insights, and concerns with our teams. You'll also anticipate and communicate the impact of product and process changes on applicants and advocate for their needs to drive improvements in the Casper test experience.

Measurements of Success

Your success at Acuity Insights is measured by two key metrics: ensuring 100% of special test arrangements are processed on time and Applicant Satisfaction Score, which you share with other Casper Operations team members. 

You’ll know you are meeting performance expectations in your role when:

• 100% of requested special test arrangements are processed on time and ready for the applicant at their test time. 
• The Casper Operations Support team maintains an Applicant Satisfaction Score of >6/7.
• Your contributions to streamlining and automating support operations help increase the team’s overall capacity to spend time on other high-value, high-impact strategic initiatives for the business.
• Peers, collaborators, and leaders you support and collaborate with across other functions, like Customer Success, feel and recognize the impact of your work.

Working Hours

2-3 days per week, your hours will be:

• 7 am to 3 pm AEST (5 pm to 1 am EST) to facilitate meetings with Canadian team members and, plus on occasion, participate in live test support.

The remaining 2-3 days per week, your hours will be:

• 9 am to 5 pm AEST (7 pm to 3 am EST)

To thrive in the role, you:

• Bring some professional experience in a role with an operational and administrative focus doing work that includes reviewing and processing documentation, handling personal information protected by privacy laws, or communicating about sensitive topics. 
• Consider yourself an expert at organizing chaos and creating structure around you. You skillfully maintain your digital workspace, manage details, time, and resources, prioritize tasks and responsibilities, and have a plan to meet deadlines and goals. 
• Have helped coordinate or spearhead operations-related projects from initiation to completion, for example, implementing a new tool, process or standard involving multiple collaborators and stakeholders.
• Are digitally savvy and a quick learner of new software with some experience operating in a remote work environment where you’ve relied on online technologies for collaboration with team members or communication with customers. 
• Naturally compassionate and adept at balancing empathy and high operating standards when navigating situations and leading conversations that bring out emotions. 
• Are an operator at heart with an inclination to streamline processes and maximize efficiency. 
• Are growth-focused and have a learner's mindset. You embrace candid, constructive feedback to develop yourself professionally and personally and relish learning new technology and applications.
• Don’t mind covering odd hours (evening and weekend tests) and are open to working on a weekend with time in lieu. 

To thrive at Acuity Insights, you are

• Caring toward people. You take time to listen and understand, and encourage and support. You don’t hesitate to provide constructive feedback and enjoy sharing your knowledge and advice to help others learn and grow.
• Curious by nature and open to possibilities and different viewpoints. You like exploring, experimenting, asking questions, listening, and learning from other people’s perspectives. 
• Driven to problem-solve independently and with team members and other partners, continuously seeking to grow your knowledge and improve your skills and practices. 
• Resilient and adaptable, you welcome and embrace the change necessary to scale a company successfully. 
• Self-aware, with a clear understanding of your strengths and areas for growth, enabling continuous personal and professional development.
• Motivated by purposeful work that aligns with your values and interests and has a meaningful impact.

Selection Process

We review every application. We consider your professional experiences, how you applied your hard skills and made an impact in previous roles, and the values and soft skills you communicate in your application.

To ensure a fair process, you will receive equal consideration whether you apply, get introduced as a referral, or directly contact the manager or recruiter for this role.

Applicants who do not live in Australia with a work permit will automatically be screened out.

Interview Process

We have designed our interview process to be a two-way discovery and create space for meaningful conversations.

We want to get to know you personally and professionally, understand your career journey and experiences, relevant skills,  professional interests, and priorities and assess for alignment with what we can offer you and our business needs. 

We also want you to have the information you need to make an informed decision about this opportunity.  That’s why we encourage you to stay curious and ask questions every step of the way. 

Here are the steps you can expect:

• Review & Selection. A human, not an AI, reviews your resume and assesses your experience and application responses against our hiring criteria.
• Intro Conversation with Recruiter. If selected, you’ll have a 30-60 minute phone call to share your background and professional interests and learn more about the company, team, role and compensation.
• Communication Proficiency Assessment. On your own time, spend up to 20 minutes on a shortened version of our situational judgment test, Casper, to help us assess your communication approach and English language proficiency.   
• Meet The Manager & Local Team Member. Have a 45-minute video call with your potential future manager, followed by a 45-minute conversation with an Australian-based team member to discuss relevant experiences and learn more about the function, team and day-to-day of the role and working for a Canadian company from Australia. 
• Meet The Team. Connect with 2 more future peers and collaborators in 1-on-1 video conversations, each 30 minutes long, and learn more about the team, role, and life at Acuity Insights.
• Wait For a Decision. The Hiring Manager consolidates and evaluates feedback from the team to make a hiring decision within 2-4 days.
• Receive an Offer / Reference Check. If you're a good fit for the role, team, and company, we'll invite you to an offer conversation. The offer is contingent upon the completion of a reference check.

Compensation & Benefits

• Work remotely. Enjoy the freedom and flexibility of working from anywhere within Australia.
• Fair pay. Get paid fairly for your work with a salary aligned to your role, skill level, and job responsibilities, informed by internal pay equity and market data.   
• Investment in your growth. Access a $3,000 yearly budget for professional and personal development.
• Flexible paid time off. Enjoy two weeks of disconnected vacation at year-end, self-directed vacation time, extra Fridays off throughout the year, and time off during medical, family, or mental health situations without financial worry.
• Company equity. Become a partial owner of Acuity Insights when you join, sharing in long-term value creation and financial success through our employee stock option plan.
• Support for holistic wellness. Access a stipend of $500 per year to use on a mental health platform membership of your choice (for example, BetterHelp or Inkblot).
• Hardware & workspace equipment. Receive a Mac laptop, extra monitor and other workspace equipment needed for your home office.

About Us

Acuity Insights is a Canadian company founded in 2014.

Our market-leading solutions focus on increasing access and opportunities for individuals to pursue higher education and ensuring the holistic success of both students and education programs.

Behind Acuity Insights, you'll find a team of 125+ caring, curious, and driven individuals collaborating remotely across Canada and some international locations.

We are dedicated to building a workplace where everyone feels respected, valued, and well-supported. Our systems and policies generate a sense of belonging, strive for social justice, promote equity, embrace diversity, and champion inclusion, where every individual can grow and thrive.

The presence and representation of a wide range of identities, backgrounds, and perspectives on our team is a strength. Our diversity fuels our ability to innovate, helps us build and evolve our market-leading products, contributes to a healthier work environment, and enables us to build a sustainable and capable organization to deliver the business outcomes we want.

We encourage individuals from non-traditional backgrounds or historically marginalized and underrepresented groups to explore and apply to this role. 

Thanks for considering Acuity Insights as your next employer!