We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realize that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

About the role

As a Senior Test Analyst at Civica UK Ltd, you will play a key role in driving continuous improvement and achieving business targets. You will collaborate with project managers, developers, and business analysts to ensure effective communication and adherence to testing policies and standards. If you're passionate about software testing and want to make a real difference in public services, this is the opportunity for you.

Hands-on knowledge of Manual Testing is a must. This role opens for Melbourne candidates.

We are looking for candidates who have:

• At least 7 years of relevant experience in a software testing role
• Strong knowledge of current testing techniques and methodologies
• Experience in system testing, systems integration testing, regression testing, UAT, database testing, and API testing
• Provide Validation and verification of test inputs, functional specifications, requirements etc., for testability, ambiguity, and completeness
• Familiarity with Agile and waterfall development methodologies
• Experience working in a team located across time zones
• Excellent communication skills, both verbal and written
• Attention to detail and a proactive approach to problem-solving
• Produce test artefacts, Test Cases, Expected Results, Actual Results, Defects, Data, Defect Re-tests, and Test Outcome Reports
• Provide input to the Test Planning and Estimating test phases
• Ability to work well in a team
• Track record of delivering commitments on time and with high quality
• Working knowledge of Azure DevOps is a plus
• ISTQB Advanced certified
• Fundamentals of Non-Functional Testing
• SQL/Database knowledge
• Act as a role model, mentor and coach to the Testers and Junior Testers

If you meet these requirements and are eager to contribute to the improvement of public services, we would love to hear from you. Apply now to join our team at Civica UK Ltd.

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

As an Insights Analyst - Supply Chain, you will be responsible for analysing and interpreting complex data across various facets of our business, including customer-facing e-Commerce sites, direct-to-consumer and retail/pharmacy partnerships, medical consulting platform, inventory management, and warehousing. Your insights will drive strategic decision-making, ensuring our commitment to delivering high-quality medical cannabis solutions.

Day to day you will be:

• Analysing complex datasets related to e-Commerce sites, market trends, tele-health platforms and regulatory frameworks
• Conducting analysis to understand optimise logistic operations, stock level management and enhance overall supply chain efficiency.
• Utilise data-driven insights to recommend improvements in transportation, warehousing and distribution processes. 
• Identify patterns, trends, and insights related to logistics and procurement data to gain actionable insights.
• Apply advanced statistical techniques to forecast future trends in demand planning.
• Develop and maintain comprehensive reports and dashboards to monitor key performance indicators (KPIs).
• Present data-driven insights and recommendations to senior management and cross-functional teams.
• Conduct ad-hoc analysis to investigate and resolve operational issues or challenges.

Join our dynamic Data team as an Insights Analyst, where you'll be pivotal in analyzing and interpreting complex data for our customer-facing e-Commerce sites, retail/pharmacy partnerships, and medical consulting platform. Your actionable insights and recommendations will drive strategic decisions, helping our business achieve its goals and succeed.

Day to day:

• Analyse complex datasets related to e-Commerce sites, market trends, telehealth platforms and regulatory frameworks.
• Conducting analysis to identify opportunities for optimisation and enhancement in business processes
• Working closely with growth and technology teams to provide recommendations and actionable insights to achieve business objectives.
• Use statistical and analytical techniques to interpret data and present findings to stakeholders.
• Present data-driven insights and recommendations to senior management and cross-functional teams.
• Provide decision support through data-driven insights, forecasting, and scenario analysis.
• Develop and maintain comprehensive reports and dashboards in Looker to monitor key performance indicators (KPIs) and standardise operational dashboards.