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Civica UK Ltd

FOH - Team Support Officer

Full-time

Melbourne, Victoria

Customer Service

10 months ago

INTERNAL ROLE ONLYExciting Opportunity available as the Front of House Team Support OfficerDo you have strong attention to detail? Do you have excelle..

INTERNAL ROLE ONLY

Exciting Opportunity available as the Front of House Team Support Officer

Do you have strong attention to detail? Do you have excellent understanding of current process documentation? Then look no further – this role is for YOU!

APPLY NOW and do not miss out!

Number of positions - 2

Start Date - February 12th and January 29th, 2024

Duration - 2 months

About The Opportunity

As a Team Support Officer, this role will see you as a subject matter expert, fielding & responding to questions from the team in timely and professional manner. Reporting to FOH Team Leader and working along to identify & deliver training needs across FOH for both new & existing employees.

The role plays a critical part in our endeavor to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

To coach and guide CSRs to deliver a high quality of customer service
To handle escalated calls from customer and resolve the issue at first point.
Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
To provide constructive feedback to Team leaders and CSRs
Process and respond to complex requests received on behalf of our clients.
Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
Liaise with external stakeholders to continuously lift the standard of service provided.
To liaise via email and verbally to mutually resolve escalated issues.
Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
Highly proficient with CJS systems.
Strong verbal and written communication skills.
Ability to follow policies and procedures.
Well-developed investigative, problem solving and decision-making skills.
To work as part of a team to ensure that service standards are met.
Self-driven with proven ability to manage workload and time autonomously.
Intermediate Microsoft Office applications knowledge

What Next?

If this sounds like a good match then please submit your Expression of Interest. Please provide a summary outlining your current role, duties and why you are interested in this opportunity. Please ensure you speak to your manager before applying to ensure this fits in with business requirements.You will be contacted Talent Acquisition Partner, to understand more about your application.

Applications close on Friday 19th January'2024.

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AtlamGroup

APS4 Administration Officer

Full-time

Moonee Ponds, Victoria

Others

10 months ago

About the Organization:The Exports and Veterinary Services Division provides export inspection and certification services and develops strategies to g..

About the Organization:The Exports and Veterinary Services Division provides export inspection and certification services and develops strategies to gain, improve or maintain market access for a wide range of food, inedible products of animal origin, live animal and reproductive materials. It provides residue monitoring services to Australian primary industries and administers 40 tariff rate quotas for products to the European Union, United States of America, Indonesia and Japan. The division also includes the Codex contact point which coordinates technical input from both industry and government to develop Australia’s position on international food standards.This Division is known for having a great culture across different teams and have excellent office location in Moonee Ponds VIC ( 3039) About the team:The Strategy & Governance and Workforce Planning and Regulatory Culture Teams undertake strategic planning, governance, and operational administrative support for the branch. The team is responsible for the development and coordination of branch and divisional organisational reporting, workforce management and triage of organisational requests.The team monitors and provides advice on branch performance measures and their effectiveness to ensure nationally consistent service delivery operations. This includes performance reporting, financial management and verification, workforce and workload management, co-ordination of WHS including wellbeing strategies, learning and development, strategic communication, change management and liaison with relevant departmental corporate services and internal external stakeholders. The team also delivers a range of workforce culture specific projects to support a sustainable workforce.APS4 Administration officer will: Action a range of administrative functions in line with business requirements that may include travel administration, procurement, assisting in managing and maintain spreadsheets and reporting, assisting with meeting/event planning and other administrative activities, as required.Respond to general enquiries from internal and external stakeholders.Contribute to the resolution of issues and assisting with coordination activities.Build and maintain effective working relationships with colleagues and stakeholders.Actively participating in, and contributing to, the department’s corporate objectives and supporting change management, including staff and client participation, consultation and cultural change.Actively participating in ongoing learning and development activities to achieve personal, team and program objectives.Knowledge and experienceThe successful applicants will have demonstrated experience in a service centred role with a strong focus on customer service and stakeholder management. Skills and capabilitiesThe successful applicants will: Be team players with strong organisational, written and verbal communication skills.Have the ability to respond and adapt to change.Have a proven ability to deliver accurate and timely outcomes in a busy environment.Have the ability to build and maintain stakeholder relationships.Possess sound analytical and problem-solving skills.have well-developed computer skills and experience using the Microsoft Office suite of applications.be self-motivated, cooperative team-players with integrity, drive and resilience.have a demonstrated ability to gain an understanding of departmental systems and corporate governance processes and procedures quickly and efficiently. What you will bring to the role:Strong and adaptable communication and interpersonal skills.Experience in…

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AtlamGroup

Business Trainee : Education Support Officer: Office Administrator - Student Records

Full-time

St Kilda, Victoria

Business Management / Project / Planning

10 months ago

POSITION OVERVIEW Are you passionate about kickstarting your career in an inclusive college that values diversity and fosters respect for differences?..

POSITION OVERVIEW Are you passionate about kickstarting your career in an inclusive college that values diversity and fosters respect for differences? NextGen Jobs is currently seeking a Business Trainee to join the team and contribute to the priorities of St Mary's College in teaching and learning, all while earning a Certificate III in Business Administration. If you're ready for an exciting opportunity that aligns with your goals, we invite you to apply and be part of our dynamic community. This 12 months Traineeship is based in Windsor and the the primary objective of this role is to provide reception, administration and first aid support to the College. The role requires undertaking a range of complex and often competing tasks, managing deadlines and schedules, responding to circumstances as they change, whilst at the same time, projecting a warm and welcoming spirit to students, colleagues and community members. Service excellence, flexibility and teamwork are essential requirements of the College and hallmarks of the staff who work in administration at St Mary’s College. Key Accountabilities Faith Dimension Support the faith, religious dimensions and values of the Catholic Church and Edmund Rice Education Australia (EREA). Participate in St Mary’s College community activities that uphold the objectives and traditions of EREA and the four EREA Touchstones: Liberating Education, Inclusive Community, Gospel Spirituality and Justice and Solidarity. Attend College services, mass, assemblies, community, and faith days as required by the Deputy Principal. Professional Conduct Be familiar with and comply with the College’s policies including, but not limited to, the Child Safeguarding (Safety and Wellbeing) Policy, Child Safety Code of Conduct and the EREA Code of Conduct. Assist in the provision of a child-safe environment for students. Contribute to a healthy and safe work environment and compliance with all safe work policies and procedures. Demonstrate professional and collegiate relationships with colleagues. Represent the College in a positive and professional manner to students, parents, professional bodies, and the wider community. Deal with sensitive and confidential information in a professional manner. Adhere to the College’s Professional Dress Code. Professional Development Demonstrate a commitment to ongoing professional development. Be open to researching areas of interest relevant to directions provided in the College strategic plan. Continue to develop ICT skills as technologies evolve. Participate in the staff appraisal process. Attend College meetings, staff professional development and faith development sessions where appropriate. With the approval of the Business Manager, attend professional development courses and training days. Administration Provide administrative support to the College Registrar/Executive Assistant to the Principal throughout the student enrolment process. Set up and maintenance of student files and records on College database and enrolment systems. Liaising with parents to ensure all required student documentation is provided to the College in a…

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AtlamGroup

APS3 Participant Support Officer - Frankston

Full-time

Frankston, Victoria

Customer Service

10 months ago

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strai..

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply. ***Mandatory: Australian Citizenship required to work within Federal Government*** ****Applications close byCOB Thursday 26th of October 2023.**** Our Federal Government client is seeking to engage an APS3 Participant Support Officer until the end of December 2024 in Frankston. It is highly desirable that the successful applicant understand or lived experience in the field of disability. About the Team National Delivery is responsible for engaging with participants and managing participant plans and supports. State/Territory-based business units manage the operating functions of the NDIS, ensuring accessible, nationally-consistent participant experiences. About the Role The APS3 Participant Support Officer is a team membership position and is responsible for setting priorities and managing work flow for their role and producing work that is subject to regular monitoring by more senior NDIA positions within their management structure. The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities. The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders. Key skills required for role:Ability to work in a teamCommunication skillsCustomer service skillsAbility to manage conflict and difficult/sensitive conversations.Microsoft Suite skills (Excel, Word, Outlook, Teams)Ability to use initiative and work independentlyAbility to learn new systems and processes Desirable skills to have for the role:Experience with the NDIA or in the disability sectorExperience in a Front of House and/or administration based role Responsibilities may include but are not limited to: Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.Managing the team shared email inbox, appointments and telephone enquiries.Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.Undertaking research and investigation activities and preparing associated reports and correspondence.Undertaking a range of data entry activities and ensuring follow up is completed.Receiving and recording complaints and other feedback in the NDIA Business systems. What's on Offer?Position located in FrankstonAPS3 $37.36/ph superASAP start date, until end of December 2024Fulltime Standard Hours or work - Monday to Friday – 37.5 hours per week If you are interested in the role and you have the right experience for the position, please apply now following the link below.

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AtlamGroup

APS4 Administration Officer - BOX HILL

Full-time

Box Hill, Victoria

Others

10 months ago

About the Organization:This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. T..

About the Organization:This leading Federal government agency supports Australian’s in achieving their goals and helps them to live a better life. Their work has an impact on a significant area in the social sector, and you can contribute to the difference that they make in this role. This agency is known for having a great culture across different teams and have excellent office. About the role:The APS4 Administration Officer will work within defined parameters relating to their area of responsibility. It will apply well-established policy, principles, practices and procedures to achieve outcomes that supports and contributes to Agency’s objectives. You may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.You will be part of the Younger People in Residential Aged Care (YPIRAC) team. This team is part of the newly formed YPIRAC/Hospital Interface Branch. The YPIRAC team provides specialised support for people with disability who are living in, or at risk of permanently entering aged care facilities. Responsibilities may include but are not limited to:Organising the team email inbox, calendars and appointments, responding to team priorities and timeframes.Researching and responding to general enquiries and analysing documents and data.Coordinating and preparing meeting minutes and papers.Supporting the drafting of written communications and managing documents and databases.Organising travel and finance reconciliation.Participating in project management work as directed, supporting the delivery of work priorities.MANDATORYExperience working in a similar role under Australian rules and regulationsExcellent written and oral communication skills, and proficiency in the use of IT systems including Microsoft OfficeStrong verbal and written communication skillsExperience in an operational support, Executive Assistant, or similar support role (essential)Strong administration / coordination support experienceVery strong calendar management and coordination skillsOrganisation and time managementDemonstrated commitment to ongoing professional developmentThe Agency Worker Screening Check. This is only applicable to some positions within the Agency that require the occupant to have access to classified Australian Government information.Current Police Check, o ability to obtain one What you will bring to the role:Strong communication and interpersonal skills.Experience in building relationships both with internal and external stakeholders.Ability to work within and across teams, the ability to adapt quickly to a changing environmentAbility to manage confidential and sensitive information.Ability to prioritise and allocate tasks in an efficient manner while also maintaining high work standards and accuracy. How to apply:Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, disability and culturally and linguistics candidates are also encouraged to apply. Mandatory: Australian Citizenship required to work within Federal Government.Please click ‘APPLY” to upload your details and resume to be considered for this role. You can also send in your resumes directly to Claudia Leiva…

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AtlamGroup

APS4 Finance Officer - GEELONG & RICHMOND

Full-time

Richmond, Victoria

Finance / Banking / Insurance

10 months ago

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strai..

Chandler Macleod is an equal opportunity employer as part of our commitment to creating a diverse and inclusive workplace, Aboriginal and Torres Strait Islander people, people living with disability, and culturally and linguistic diverse candidates are always encouraged to apply. **** Applications close by 3pm Tuesday 31st of October 2023.**** ***Mandatory: Australian Citizenship required to work within Federal Government*** Our Federal Government client is seeking to engage in a Fulltime APS4 Finance Officer for a 12 month assignment with potential extension in GEELONG & RICHMOND VIC. The APS4 Finance Officer position will provide operational and administrative support that is informed and directed by sound knowledge in areas and may undertake some research and analysis activities. The APS4 Finance Officer may have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex enquiries. Responsibilities may include but are not limited to:Facilitating transaction processing in the systems to ensure financial data is accurate and complete.Extracting and analysing data from SAP and other financial systems to resolve enquiries.Preparing accurate and timely management reports as required.Providing input into the development of Standard Operating Procedures for the team, including process mapping requirements.Working with key stakeholders to support various project initiatives. Essential skills required for role/s:Relevant tertiary degree with subsequent on-the-job experience.Ability to use computer/software applications including Microsoft Office and NDIA business applications.Demonstrated experience in the use of financial management systems (for example SAP, Oracle).Demonstrated ability to interpret and analyse financial data and develop into concise and meaningful reports.Demonstrated experience in the application of relevant statutory, regulatory and policy frameworks to provide objective advice and resolve problems.Demonstrated ability to show good judgment, initiative and undertake tasks independently, seeking advice and escalating as required.Demonstrated excellent organisational skills with the ability to prioritise tasks and work to competing deadlines.Demonstrated good written and verbal communication skills, including the ability to communicate effectively with stakeholders.Demonstrated flexibility and adaptability working in a team. Desirable skills to have for the role:Experience in federal government and/or a large complex organisation.Experience in SAP. About the Team The Financial Control Branch is responsible for the financial management of the Agency and Scheme, and provides insightful financial reporting to enable strategic decision making. Key accountabilities include producing audited annual financial statements, the Annual Report, budgets, monthly financial reports and forecasts. The branch manages the maintenance and development of finance systems, analysing financial performance, and providing financial advice to support decision making and ensuring compliance with legislative requirements. It provides financial reports and advice to support the business manage its group, division and branch level budgets. About the Role The APS4 Finance Officer is accountable under general direction to undertake moderately complex finance…

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Centorrino Technologies

Desktop Support Officer - 6mo FTC with extension possibility

Full-time

Melbourne, Victoria

Customer Service

11 months ago

Get to Know UsHere at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience..

Get to Know Us

Here at Centorrino Technologies, or CT as we like to call ourselves, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia. We exist to empower our customers with a frustration free tech environment so they can concentrate on what’s important to their organisation.

We’re excited by the fact our team is continuing to expand. As we continue to grow, we’re on the hunt for a suitable candidate to join us as a Desktop Support Officer based at a client site.

The role:

As part of the role, you will be responsible for providing local end user support for the customers' technology environment which encompasses a combination of Microsoft Windows 10 Workstations, Apple Mac Devices, Chromebooks, Meeting Room Technology and Mobile Devices running both Android and iOS.

Responsibilities:

Utilise your skills and passion for technology to solve technical issues on Windows, Apple Mac, Chromebooks, Android and iOS based devices supporting the operating systems, hardware and client side applications on these devices. Whilst we understand that you may not have had experience with all platforms, the successful candidate will be a fast learner who enjoys expanding their knowledge;
Travel from site to site based on the schedule;
Provide end users with training on how to better use their devices and assist them to learn something new;
Be personable with end users developing a friendly bond with customers;
Collaborate with your fellow colleagues to determine any processes which need improvement or can be handled more efficiently;
Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results;
Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one;

Qualifications, Skills & Experience

Know your way around a computer and in particular Windows;
Intune knowledge;
Basic Networking;
A solid understanding of how computers and associated peripherals work together;
A fast learner with a eagerness to learn more;
A person that enjoys a fast paced environment and helping others;

The role is based at a client site in Melbourne CBD and is a full-time position.

Monday to Friday - Full Time with and early start onsite.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Aboriginal people and people from culturally diverse backgrounds.

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Nick Epifano

Senior Administration Officer

Full-time

Melbourne, Victoria

Others

11 months ago

1. Overview of organisation: My client is a global leader in professional information services, software solutions and services for the health, tax..

Quick Apply

AtlamGroup

Field Operation Support Officer

Full-time

Deer Park, Victoria

Customer Service

11 months ago

About AGA:AGA, proudly part of the IntoWork Group Australia, a national provider of Employment, Skills & Support services.For over 40 years AGA has de..

About AGA:AGA, proudly part of the IntoWork Group Australia, a national provider of Employment, Skills & Support services.For over 40 years AGA has delivered a wide range of employment and training solutions to our industry partners. As a Group Training Organisation (GTO) and Registered Training Organisation (RTO), AGA works across many industries and vocations as a specialist provider of apprenticeship and traineeship services. AGA offers a complete apprenticeship service to both the apprentice/trainee and the employer.About the role:AGA is currently seeking a GTO Field Operation Support Officer to join the Administration team, based at the Deer Park office. The successful candidate will report to the GTO Administration Team Leader, and will be primarily responsible in providing support to the GTO Field Officers. The Field Operation Support Officer will complete data entry, apprentice record management, filling and ordering of equipment as requested by Field Officers.This full-time position involves various administrative tasks within the role, contributing to essential administrative functions while upholding the utmost confidentiality and privacy of client data and records. About you:Excellent written and verbal communication skillsComputer literate, high level computer skills and broad experience across a number of applicationsAbility to work with a range of people and to respond to inquiries promptlyStrong attention to detailStrong time management and organisational skillsPrevious administration experience required Understanding of Group Training desired, not essentialUnderstanding and demonstration of a proactive approach to safety within their workplaceApplicants must be eligible to work in Australia. Current Working with Children and National Police Checks are required and can be arranged for the suitable applicant.What you will do:Maintain and manage database, ensuring entries are accurate and up to date.Liaise with Field Officers supporting by preparing documentation, data entry, maintaining apprentice/trainee files.Run regular reports for the GTO Administration Team Leader in relation to unplaced apprentices, unsuccessful completions and assist in the compilation of monthly data related to GTO and Field Officer performance.Field queries from apprentices, host employers and other stakeholders, providing accurate and helpful information on AGA’s employment and training services.Ordering Personal Protective Equipment for all apprentices in their region and arrange delivery or pick up for apprentices.Coordinate the onboarding and inductions for apprentices and trainees.Ensure safe office work practices are carried out within their workplace.Provide such other administrative services to the GTO as requested from time to time by the GTO Administration Team Leader and/or GTO Manager. Totally excited about this role like we are? What are you waiting for? Sprint towards the 'Apply' button and join our squad today! At AGA, everyone's got a fair shot! We're all about equal opportunities. Come be a part of our team!

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AtlamGroup

Ground Support Officer

Full-time

Ringwood, Victoria

Customer Service

11 months ago

Do you have a passion for drones? Have you worked in retail or operations and want a change? Do you have a great eye for detail and a great team playe..

Quick Apply

Arlene Jeffery

Payroll Officer

Full-time

Hawthorn East, Victoria

Others

11 months ago

Payroll Officer Permanent full-time position Cabrini Corporate Officer Hawthorn East & hybrid WFH Salary packaging up to $15,900 tax free each..

Quick Apply

Loumain

Construction Project Coordination Internship

Full-time

Clyde, Victoria

Construction / Property

11 months ago

Loumain, an established commercial construction company with a steady pipeline of project ranging from $2 - $15M is currently seeking Interns interest..

Quick Apply

Monash Health

Registered Nurses

Full-time

Clayton, Victoria

Others

11 months ago

Full time/ part time registered nurse positions availableMedical / Surgical NursingAcute Medical & Surgical experience requiredAbout Jessie McPherson ..

Quick Apply

Loumain

Construction Project Coordinator

Full-time

Clyde North, Victoria

Construction / Property

11 months ago

Loumain, an established commercial construction company with a steady pipeline of project ranging from $2 - $15M is currently seeking applicants inter..

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AtlamGroup

Customer Service Officer

Full-time

Braybrook, Victoria

Customer Service

11 months ago

Come and join our established team of 24 at Stanley's Body Works, Braybrook. We perform and specialise in all type of repairs from small to large. We ..

Come and join our established team of 24 at Stanley's Body Works, Braybrook. We perform and specialise in all type of repairs from small to large. We are I-CAR certified and are an approved Subaru Australia Repairer.We offer and promote a positive working environment, where you can thrive and become part of a team for the long term with access to the latest in automotive technology. We have ample onsite staff parking and our regular fortnightly staff lunch are a staple.The OpportunityWe have an exciting opportunity for Customer Service Officer to join our team at Stanleys Body Works, BraybrookWe are seeking a Customer Service professional, you will be assisting and supporting our wider team and managers with administration support and providing our customers updates regarding their vehicle repairs.Permanent position. Monday to Friday. 40 hours per weekApply or call us today on (03) 9311 7588 for a confidential discussion.Role responsibilitiesEnsuring the environment is always customer friendlyGreeting customers on arrival.Keeping our customers informed about the repair process and anticipated completion dates for their vehiclesContacting customer to ensure that they are satisfied with the AMA experienceTelephone and email correspondenceSupporting management with inventory (parts, paint, consumables etc)Liaise with insurance providers regarding claims/repairs Does this sound like you? Proven experience within a Customer Service positionHighly professional and personable with strong relationship building skills Strong systems experience and competent computer abilitiesExcellent verbal and written communication skillsAbility to meet strict deadlinesAble to work effectively and collaboratively with the teamBenefitsReward & recognitionCareer development and trainingReferral bonus for recommending a friend to work with usDiscounts on parts and toolsUniforms24/7 professional counselling for Team members and their immediate families We champion our Team, because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring the best out of people, enhancing their skills and capabilities to build fulfilling careers. AMA Group is an equal opportunity employer. We are dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.No matter who you are, if you have the drive and talent to progress, when you’re part of our Team, you’re going places - APPLY NOW.

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George Migration

Primary Health Organisation Manager

Full-time

Heatherton, Victoria

Health / Beauty / Fitness

11 months ago

Job Title: Stem Cell Collections Network Supervisor (Afterhours)Occupation: Primary Health Organisation ManagerSalary: 70,000 plus super Employer: Cel..

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AtlamGroup

IT Support Officer Level 1 and 2

Full-time

Melbourne, Victoria

Customer Service

11 months ago

IT & Telecomms Help Desk / Support Melbourne Permanent / Full Time Unique Melbourne based Biotechnology company with a global presence. Help support f..

IT & Telecomms Help Desk / Support Melbourne Permanent / Full Time Unique Melbourne based Biotechnology company with a global presence. Help support further enhancement of the IT infrastructure environment. Exciting role where you can grow/create your own footprint within the company. The Company:Attribute Group are proud to partner with a Melbourne based Biotechnology company that deliver a multitude of solutions across laboratory and vaccine landscape. They are a part of a global organisation which is looking to grow further both in Australia and Overseas. They are now looking to bring on board a IT Support Officer L1 and L2 to join the team and further advance the service engagement throughout the business. The Role: A IT Support Officer L1 and L2 is required to join this progressive company to help manage technical infrastructure and provide services in support to the various business groups in accordance with the values and strategic objectives. Administer and maintain the IT infrastructure components at level 1 and 2 with adherence to industry best practice and relevant regulatory guidelines. Administer Microsoft O365 services. Support and administer Windows Server, Virtualisation and Backup environments. Administer Active Directory and Azure AD. Help maintain policies, procedures and associated training plans. Experience Required Experience with Windows Operating Environment (Windows 7, 10, Server 2012, 2016) and Microsoft O365 Experience in Cloud Infrastructure, including Microsoft O365, Exchange Online & SharePoint. Working technical knowledge of current systems software, protocols, and standards, Active Directory, SCCM. Working knowledge of Virtualisation either via VMware or equivalent plus expert experience in managing and maintaining Windows-based server environments, including hybrid VM and Azure infrastructure. Overall having strong knowledge of systems and networking software, hardware, and networking protocols. Please apply Immediately for review.

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AtlamGroup

Specialist Administration Officer (Air Traffic Control)

Full-time

Melbourne, Victoria

Others

11 months ago

Specialist Administration Assistant (Air Traffic Control) Fed Gov - aviation sector Melbourne Airport Australian Citizenship required This position su..

Specialist Administration Assistant (Air Traffic Control) Fed Gov - aviation sector Melbourne Airport Australian Citizenship required This position supports the delivery of the air traffic services by providing high-level administration support to Line Leaders, Operation Managers, Shift Managers and Air Traffic Controllers. This support is provided to all Southern and Northern FIR Operations - Melbourne and Brisbane Centres, Remote Terminal Control Units and Towers. This is a unique role in a highly technical work environment where administrative and operational matters are constantly inter-dependent. Support staff actions can directly impact service delivery. For example, a simple error with manipulation of QUINTIQ can result in live deficiencies in roster coverage thereby directly impacting service delivery. This role will include: Providing administrative support such as preparing reports, documents, and spreadsheets Ensuring compliance with filing and licencing processes Building and maintaining relationships with stakeholders Assisting with ad-hoc roster changes as required, including shift replacements Coordinating maintenance of operational and office needs This role will require shift work as a member of a small team covering 7 days per week, 0600 - 2230h To be successful in this position, it is expected that you will have the following attributes: Required Strong organisational and problem solving skills with the ability to handle multiple tasks, and meet externally dictated deadlines that may directly impact service delivery. Proven ability and confidence to identify discrepancies and inconsistencies through reviewing reports and/or work practices and raise these with team members and/or supervisors as appropriate. Proven ability to demonstrate initiative and judgement in consideration of sensitive situations and provide quality output. Demonstrated ability to correctly interpret and apply standards, procedures and regulations in regards rostering and staff replacement. Proven ability to work both independently and collaboratively with highly effective time and self- management skills to establish, review and meet deadlines, whilst ensuring accuracy and attention to detail. Undertake tasks in a professional and friendly manner, and maintain a task focus in a complex work environment. Hold or can obtain an ASIC. Desirable Highly proficient in the use of QUINTIQ application and able to provide instruction, error correction and guidance in its operational use. Demonstrated computer literacy with particular proficiency in Microsoft Office particularly Word, Excel, and multiple Outlook accounts. Good knowledge of SAP (e.g. ATC Licensing, Leave, WBS), Orbit and TRIM. Eligibility: Australian Citizenship required Salary: Starting from $82,000 (total salary up to $100,000 with penalties included) 14 % Super Apply now. For more information contact Iain on 0411 610 620

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AtlamGroup

Accounts Receivable Officer

Full-time

Melbourne, Victoria

Others

11 months ago

Progressive industrial materials business in Melbourne's growing South-East is requiring an experience Accounts Receivable Officer to manage a medium ..

Progressive industrial materials business in Melbourne's growing South-East is requiring an experience Accounts Receivable Officer to manage a medium sized book of Debtors. This friendly organisation makes many innovative outdoor products selling in the B2B space and always looking at ways they can grow the business.Reporting to the Senior Financial Accountant you will be responsible a Debtor book that has been well managed and is relatively clean. A business with over 1500 customers your strong customer services will assist you to connect with the customers and encourage positive collection techniques.Responsibilities:➢ Daily processing of Bank posting, cheques, and EFTs to the Debtor Ledger.➢ Apply collection procedures within company guidelines.➢ Initiate and coordinate posting of collection activity with branch network daily.➢ Apply cash receipts and action unallocated cash items daily.➢ Reconcile of all customer accounts on a monthly cycle.➢ Reconcile COD trading accounts monthly, and the debtor’s trial balance to the general ledger.➢ Consistent debtors follow up by phone, fax and email for all branches in the Group.➢ Following up and resolution of disputes. (Following up on credit claims, proof of deliveries etc)➢ Provide copy invoices, statements and account prints as requested.➢ Assist Branch Administration Assistants with queries relating to payments received and unallocated, along with credits, returns or invoice discrepancies.➢ Putting outstanding customers on credit hold through the system when accounts go outside terms and releasing customers from credit hold if suitable arrangements are made to secure payment after liaising with customers or regional managers.➢ Debtor escalation processes on overdue accountsIdeally you will have strong systems experience, Microsoft Navision and/or Business Central would be an advantage. You have experience managing a large Debtor book and passionate about keeping Debtor days down. You will be comfortable calling outstanding Debtors and collecting debts. You will have strong interpersonal skills and be a clear communicator.If you wish to know more about this exciting role please reach out to Frank on 0429 303 074 or apply to this advert.Hinchen Recruitment Group is a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. On that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority. Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.

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AtlamGroup

Customer Service Officer / Operator - Traralgon

Full-time

Melbourne, Victoria

Customer Service

11 months ago

About the role We have an exciting opportunity for a hybrid role as a Customer Service Officer/Operator at our ARC Traralgon Branch. In this varied ro..

About the role We have an exciting opportunity for a hybrid role as a Customer Service Officer/Operator at our ARC Traralgon Branch. In this varied role, you will be responsible for the customer service and internal sales function of the branch in addition to supporting on the operational floor preparing loads, loading trucks and undertaking warehouse duties. Responsibilities include: Customer enquiries and sales, over the phone, email and at the front counter Sales data entry, general invoicing, administration, purchasing and inventory control Coordinating logistics - transport and deliveries Storeperson duties: picking and packing, loading and unloading Operating bending and cutting machinery Operation of overhead crane to load and unload fleet and customer vehicles Championing safety procedures to the highest standard This role is rostered Monday to Friday 7.30 am – 4 pm. About your experience We are looking for someone who is customer service focused, has high attention to detail and thrives working in a fast-paced friendly environment. You will also have: Experience in a similar phone-based customer service role Excellent verbal and written communication skills An individual who is solutions-focused and who seeks to take ownership and be accountable. Outgoing attitude with a customer-friendly focus Experienced Operator or someone eager to learn Experience in using a gantry crane. About our team The Australian Reinforcing Company (ARC) – a brand of InfraBuild - is a leading manufacturer and supplier of steel reinforcing products nationally. ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world. Next steps Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey. Apply today. We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

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AtlamGroup

Warehouse Officer

Full-time

Melbourne, Victoria

Purchasing / Procurement / Inventory

11 months ago

Who we are:We are a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public ..

Who we are:We are a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better! As an ASX listed company with 800 team members, we create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport, and place-based media offerings in CBD office towers and universities.Join Us:Join an organisation united by drive, creativity, innovation, and community. We show up and we are all here to be bold, to be brave and to push the boundaries in Out Of Home advertising. United by our commitment to imagination, you will have the opportunity to collaborate with diverse, talented, and dedicated colleagues across Australia and New Zealand who are all passionate about raising the bar each and every day. Realise your potential and make an impact with us. The Role:Based in our Port Melbourne Depot, we are currently seeking to expand our warehouse operations with a Warehouse Officer. As a Warehouse Officer, working Monday to Friday 8 am to 4 pm.As a Warehouse Officer, you’ll be responsible for and provide Field Service support for the Posting, Cleaning, and Maintenance Teams along with the safe and efficient receipt, storage and dispatch of warehoused goods and ensuring the effective operation of the oOh!media WarehouseAssist with poster preparation as and when required.Accurately record inbound/outbound stock movements across the oOh!media Warehouse and to other warehouse facilities ensuring the online Stock Database is kept up to date at all timesManage Stocktakes and stock balancesComplete monthly warehouse audits and complianceCoordinate, in conjunction with Field Operations Team Leaders/Managers, scheduled and unplanned maintenance for equipment and vehicles. Manage the tools registers and ensure maintenance is kept up to all power toolsLoad/unload containers/trucks with pickups and deliveriesMaintain order and cleanliness of the warehouse ensuring warehouse compliance with OH&S requirements.Operate equipment and machinery with care and in a safe manor.Safely load and unload trucks of various configurations and sizes in a timely manner.Unload vehicles accurately and within specified time limits with a focus on ensuring materials are physically receipted correctly, employing appropriate manual handling behaviorsThe Experience Have a current manual Australian Driver’s license and an LF license or will to obtainPreferred experience in warehousing practices, but are will to learn Undertake stock management and stocktakesExcellent time management skillsPlanning and organisation skillsA self-starter with initiative to improve current processes.Demonstrated and competent computer skills in Microsoft OfficeOur Benefits:You flex – We are all different and we recognise that. You can flex how and when you need and work in a flexible capacity, in an environment where you can bring your best selfBest You - We strongly encourage our people to…

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AtlamGroup

Civil Construction Apprenticeship (Indigenous Candidates Only)

Full-time

Mernda, Victoria

Engineering

11 months ago

About AGA:AGA has more than 30 years’ experience in training people and placing them into employment, with a focus on apprenticeships and traineeshi..

About AGA:AGA has more than 30 years’ experience in training people and placing them into employment, with a focus on apprenticeships and traineeships. AGA partners with the MAS National consortium to deliver Apprenticeship Network Provider services in Victoria.About the role:AGA are now seeking a highly motivated and passionate individual who is wanting to enter into a rewarding and exciting career path in becoming a Civil Construction Apprentice located in Mernda. The ideal candidate will be committed to working Full Time for the next 3 years and have a genuine interest in the Civil Construction industry.Our organisation is focused on providing support and mentoring to the successful apprentice as well as providing on the job training for 3 years. The benefits of joining with AGA provides are great way in obtaining a nationally credited recognised qualification and a career pathway for your future. We have additional benefits that may be of interest to you such as:Earn and learn in your own paceOn the job training providedGain a Nationally recognised qualification: Certificate III in Civil ConstructionMentoring and Support from our dedicated teamEarn a weekly wage plus super About you:Must be an Australian citizen/and or Permanent Resident Commit to Full Time 3 year apprenticeshipDrivers licence is a must and needs to be a manual, or willing to get one within 3 monthsUndertake police checks if requiredUndertake pre employment medical checksObtain White/OS&H cardAttend accredited RTO/TAFE training (Paid for by AGA)Possess a positive attitudeWillingness to learn and develop new skills and knowledgeAbility to work in a team environmentStrong understanding of safety and manual handling techniquesStrong attention to detailPassion for working outdoors and physically fit to perform manual tasksAbility to undertake a Medical; including a Drug and Alcohol Screen, Audiometry and SpirometryWhat you will be do: Maintenance activities on civil infrastructure including roads, kerb and gutter, drainage, footpaths, and streetscape infrastructureUndertake general labouring tasks as require including, but not limited to hand digging and shovelling, manual handling, laying pavers, stormwater / subsoil drainage, basic formwork, soft and hard landscaping, street furniture and signageLearn how to conduct maintenance and checks on plant equipment prior to usageAssist in general civil construction duties that are within the limits of the skills, competence and ability of a traineeOther relevant duties which may be required by the Leading Hand or SupervisorIn return, you can enjoy:Wrap around support and mentoringOpportunity to build a career pathFriendly and safe work environmentLocated in Mernda, VIC.Totally excited about this role like we are? What are you waiting for? Sprint towards the 'Apply' button and join our squad today!ONLY ABORIGINAL AND TORRES STRAIT ISLANDER AUSTRALIANS ARE ELIGIBLE TO APPLY AS THIS POSITION IS EXEMPT UNDER THE SPECIAL MEASURES PROVISION OF S12(1) OF THE EQUAL OPPORTUNITY ACT (VIC).Certain eligibility requirements do apply in relation to prior…

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Edwina Beard

Senior Mental Health Clinician (HOPE Suicide Prevention Team)

Full-time

Fitzroy, Victoria

Health / Beauty / Fitness

11 months ago

Permanent full time position (part-time will also be considered) Fitzroy location Ongoing training and development opportunities, Collaborative As..

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AtlamGroup

Deputy Director, Health & Biosecurity

Full-time

Melbourne, Victoria

Health / Beauty / Fitness

11 months ago

Acknowledgement of Country CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australi..

Acknowledgement of Country CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation The Opportunity Engage with collaboration partners, industry, government and across the business to advance world-class science delivery Leverage CSIRO’s unique research and innovation capabilities to create national and global impact through critical research into human health and biosecurity threats Translate science to industry impact as a key leader in Australia’s National Science Agency About CSIRO The Commonwealth Scientific and Industrial Research Organisation (CSIRO) is one of the world’s largest and most successful publicly funded research and development organisations. We are committed to outcome-focused research that will generate economic, environmental and social benefits. We maximise the impact we deliver for the Australia by focusing on solving its greatest challenges. As Australia’s national science and engineering agency our innovation and excellence places us in the top ten applied research agencies in the world. We’re the people behind Wi-Fi, soft contact lenses and the Hendra virus vaccine – and we’re Australia’s leading patent holder. About the Health and Biosecurity Business Unit The Health and Biosecurity (H&B) business unit is one of nine impact science business units in CSIRO, dedicated to conducting world class multidisciplinary scientific research and development that addresses the complexity and interdependencies of human, animal and environmental health and biosecurity challenges across Australia and the world, thus improving prevention, detection and responses to health and biosecurity threats. Health and Biosecurity Business Unit - CSIRO The Role We are looking for our next Deputy Director for this world-class Business Unit – Health and Biosecurity (H&B), to provide high level strategic leadership that ensures the H&B Business Unit remains globally scientifically competitive and impactful. Reporting to the BU Director, the Deputy Director forms a significant member of both the H&B Business Unit Leadership Team and the CSIRO Science Council and will deputise for the Business Unit Director as required. In conjunction to holding a leadership role in the establishment and delivery of the scientific vision and the direction for the Business Unit, the Deputy Director will also oversee the delivery of H&B’s Future Science Platforms (FSPs) and Missions to ensure that CSIRO remains scientifically impactful, competitive and future focussed on both a national and global scale. Exceptional stakeholder engagement and partnership skills will be required to create opportunities for collaboration (both internally and externally to CSIRO) on significant national science initiatives and projects (from early-stage research to commercialisation) to shape science capability that meets future science opportunities, program goals and impact pathways and that ensures optimal outcomes for Australia and the world.…

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AtlamGroup

Customer Service Officer

Full-time

Melbourne, Victoria

Customer Service

11 months ago

To be successful, you will havePrevious experience in customer service in a fast-paced FMCG environment or manufacturingProficiency in Microsoft Of..

To be successful, you will havePrevious experience in customer service in a fast-paced FMCG environment or manufacturingProficiency in Microsoft Office applications (Excel, Word), OutlookExceptional multitasking ability, managing priorities to meet deadlines and client expectations.Ability to work with all key areas of the business including production, accounts, sales and warehouse.Professional verbal and written communicationA high level of attention to detail and excellent problem-solving skillsAbility to work across multiple software systemsData entry skillsHave a can-do attitude towards work to finalise tasks in a timely manner.D365 experience would be considered an advantage but is not essential.Ability to work 5 days in the office.Pro Pac is an equal opportunity employer and values diversity in the workplace. All employment decisions are made without regard to race colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.We thank you in advance for your application and advise that only candidates that meet the position requirements and have Australian working rights will be contacted.An opportunity exists to join one of Australia's fastest-growing general packaging supply companies. PPG is a national company with a reputation for delivering excellent service, support, and knowledge within the industry. We pride ourselves on our work environment and down-to-earth team and management. Flexible Packaging Our Flexibles division provides a vast range of flexible packaging products used for packing beverages, retail and wholesale foods, healthcare products, household products, pet food, and personal care items.We are seeking an energetic, highly motivated individual who is also a self-starter to join our Customer Service Team.In this role, you will be required to consult and liaise with internal staff and customers, deliver a seamless customer experience and foster strong customer relationships through effective communications. This role is office based - 5 days per week.You will also be required to promptly respond and solve customer queries via phone and email and escalate where required. Key responsibilities of the role:Proactively handle internal and external customer queries via phone and email to provide accurate information.Data entry and sales order management.Work collaboratively with key areas of the business to ensure the highest level of customer satisfaction.Handle customer complaints and provide effective solutions to resolve issues promptly.Keep accurate records of customer interactions and transactions in our database.

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