As our National Customer Service & Security Manager you will be responsible for the overall leadership and management of the Customer Service & Security Team across Australia. You will lead the overall operations of the team and manage the third party contract for Security operations.

Your key responsibilities will include Management of:

People: Leading our national team of professionals who deliver lifecycle management across customer experience and service management

Relationships: Establishing and maintaining strong customer relationships, leading client service review meetings and driving ongoing service improvements

Escalations: Coordinating issue/escalation resolutions with cross-functional teams along with preparation and delivery of postmortem reviews or service improvement plans

Purchasing: Responsibility for procurement and supplier management

Operational Security contracts: Overseeing the contract and driving ongoing continuous improvement, including monitoring contract performance and compliance

As the Broker Recruitment Manager, you are responsible for expanding our Lendi Group broker channels by recruiting top-tier talent into the Aussie and Lendi brands. You will lead the charge in sourcing, screening, and recruiting applicants, leveraging recruitment strategies to identify, attract and convert highly skilled professionals and ambitious individuals interested in pursuing a career/business as a Mortgage Broker.

Driving the Aussie Retail and Mobile broker channels in NSW/ACT, your role will play a crucial part in fostering sustainable growth and achieving headcount targets. You will articulate the Lendi Group Broker Value Proposition and ensure an exceptional candidate experience. 

Join us for an exciting full-time contract opportunity for 12 months, with a strong opportunity of extending into a permanent position. 

What you'll do:

• Lead the full recruitment cycle, including contacting enquiries, nurturing leads, and converting prospects into qualified candidates.
• Utilise a variety of channels, including Linked In, Job Boards and Social Media platforms to source potential candidates. Screen applicants to assess their qualifications, experience, and fit for the role/opportunity.
• Maintain an active pipeline of candidates, tracking progress and engagement to ensure timely follow-up and conversion.
• Conduct market mapping exercises to identify key players and potential candidates within the mortgage industry, including passive job seekers and top performers from competitors.
• Ensure a positive candidate experience by promptly responding to all enquiries within 24 hours and maintaining ongoing communication within agreed service level agreements (SLAs). Provide timely updates and feedback to candidates throughout the recruitment process, ensuring transparency and professionalism at every stage.
• Develop and implement conversion strategies to convert leads into qualified candidates, leveraging persuasive communication skills and industry knowledge to overcome objections and secure commitments.
• Organize and participate in recruitment events in collaboration with the state-based sales teams to showcase the opportunities available within Lendi Group and attract potential candidates.
• Work closely with sales teams to understand on-the-ground feedback to feed into recruitment strategies. Provide regular updates on recruitment progress and collaborate on candidate selection.
• Provide regular reports and analysis on recruitment activities, including key metrics, conversion rates, and effectiveness of strategies, to inform decision-making and drive continuous improvement.

Why Talent?

• We are in the Top 1% of Agencies globally for engagement (as measured by Gallup & Culture Amp)
• We have less than 10% attrition and continue to invest in the growth our team and technology.
• We promote from within and have career pathways for Account Management, Delivery and Talent Acquisition.
• In NSW, Account Managers have an average tenure of 5 years, our Candidate Managers 2.5 years.

The Team & Role

• Working alongside an established Account Director who has clients across a range of large financial service organisations. Roles are a mixture of Permanent (30%), Contract (60%) and Fixed Term (10%).
• Working a mixture of large, Financial Service PSA and New Business accounts across all things Technology, specifically focused on Architecture, Cyber Security and IT Infrastructure roles
• You will also be working as part of a wider team of Candidates Managers in NSW
• We currently have a hybrid working policy, 2 days WFH and 3 in the office with Monday & Friday our anchor days.

What we are looking for

• Consistency - Averaging 5 new roles per week, ability to prioritize and manage workload is extremely important.
• Candidate Control - Understanding individual client needs, full candidate management including sourcing, screening, and placement through to post-placement care.
• Organised – Ability to manage your own time, use Bullhorn, Outlook LinkedIn Recruiter, and client systems effectively.

Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.    
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Operational Risk and Compliance Lead to support the development, implementation, and change management to embed Cuscal's operational risk management and compliance frameworks to ensure compliance with APRA CPS 230 requirements.     

The Operational Risk and Compliance Lead will provide risk and compliance expertise and oversight, ensuring solutions are sustainable and efficient to maintain. Reporting to the Head of Operational Risk and Compliance, the Operational Risk and Compliance Lead will be the primary contact to ensure correct design and embedment of risk policies and procedures and a key conduit to the operational risk and compliance team. 

The key responsibilities of the role are: 

• Provide subject matter expertise and insights on day-to-day risk and compliance design and implement deliverables and contribute to the project’s success    

• Act as a primary contact between the CPS230 project teams and Line 2 to deliver on risk and compliance milestones within timeframes   

• Lead the appropriate design, documentation and implementation of risk and compliance policies, methodologies, taxonomies, risk and control libraries, procedures, templates and tools   

• Ensure risk management policies, procedures and practices are integrated across different framework components such as risk assessment, control management, incident and issues management, ongoing monitoring and assurance, and reporting. 

• Actively participate in, and contribute risk and compliance expertise to, consultation and education sessions with stakeholders  

• Prepare risk and compliance artefacts as required, including consultation materials on risk and compliance better practices, policy setting, methodology and approach. 

• Review and challenge project deliverables to ensure satisfactory quality and compliance with risk and compliance framework requirements.   

• Support business units in their understanding, identification, and management of operational risks.   

• Engage with other Risk and Compliance team members throughout the project to seek input and achieve alignment in risk and compliance framework requirements.  

• Conduct change management activities including business impact assessments, consultation, communication and awareness sessions, and training with the project team and internal stakeholders. 

• Facilitate the mapping of risks, business operations and controls Assist in the assessment, influencing and monitoring of risk culture.  

About You 
To be successful in this position you will have the following skills and experience: 

• 7+ years of experience in operational risk management within the finance and banking industry  

• Solid understanding of relevant industry codes, standards, regulatory obligations, and APRA prudential requirements, particularly CPS230, and CPS 220, 231 & 232.  

• Risk management experience in business resilience, vendor management and Business continuity management.  

• Operational experience in a Banking or Payment Services environment is preferred.  

• Prior experience with developing and/or implementing risk and compliance frameworks   

• Experience in delivering risk transformation changes and initiatives  

• Proficient in executing change management activities 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
   
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Our client’s success is our success. And you make it happen! 

Payment systems are complex, regulated and everchanging. We are an established market leading brand who are focused on driving client growth. We’re at the forefront of innovation punching above our weight. We’re enabling the future for our clients through innovative technology like the New Payments Platform (NPP) and open banking.    
We are an unlisted public company and one of five licensed banks in Australia with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers. 

We are looking for a Head of Operational Risk and Compliance to ensure the effective governance and management of all material operational risk classes and to oversee all compliance with regulatory obligations.  

The Head of Operational Risk and Compliance is responsible for the strategic development, implementation and ongoing delivery of Cuscal’s Operational Risk and Compliance strategies as well as the associated frameworks to enable the effective management of risk to support the achievement of our corporate objectives. 

This is a highly visible role in the business and will be responsible for the delivery of strategic guidance to business leaders and expert counsel in four key areas: 

1. Operational Risk Management Oversight  

• Lead the delivery of the responsibilities of the Operational Risk and Compliance function in its capacity as the 2LOD under the Risk Management Framework 

• Implement and embed initiatives to ensure sustainable practices. This includes, but not limited to, providing information, training, advice and tools to the first line of defence to assist them to identify, manage and monitor risks  

• Provide independent oversight and challenge to the non-financial risk management activities and positions of the business lines

2. Compliance Framework Development and Management 

• Develop, maintain and monitor the implementation of Cuscal’s compliance framework to support Cuscal in complying with legal and regulatory requirements including: 

  • Maintaining Cuscal’s compliance obligations register;  

  • Developing and maintaining the process for identifying and responding to regulatory changes; 

  • Supporting the first line of defence’s compliance capabilities, including by providing compliance tools, templates, systems and training.  

• Design and embed a second line assurance and monitoring program 

3. Risk Governance and Culture 

• Support the development of operational risk and compliance appetite settings for the organisation which clearly articulate the degree of risk the organisation is willing to take in pursuit of its objectives  

• Provide support to develop, implement and review the risk culture framework including regular risk culture assessments.  

• Actively lead and drive initiatives to instil an appropriate risk culture.      

4. Reporting and Continuous Improvement 

• Reporting and advising on framework effectiveness and Cuscal’s non-financial risk profile to the Executive Leadership Team and Board  

• Develop and maintain analytic tools that aid effective non-financial risk management.  

• Ensure that risk management and information systems support accurate, timely and relevant risk and compliance reporting that supports organisational decision making. 

About You 
To be successful in this position you will have the following skills and experience: 

• Relevant Tertiary qualifications in a Business, Management, or related discipline (Master’s degree or MBA desirable)  

• Demonstrated experience (10-15 years+) in operational risk and compliance roles, in the financial services sector, including the design and implementation of effective risk and compliance management frameworks, and a sound knowledge of APRA prudential standards. 

• Demonstrated experience in building risk maturity and capability across the first and second lines of defence and experience/exposure to better industry practice as it relates to non-financial risk transformation  

• Detailed knowledge and experience in the regulatory framework governing Cuscal or capacity to promptly familiarise with same. 

• Strong change management, project management and time management skills with the ability to manage projects from initiation through to completion across multiple projects whilst meeting deadlines and managing a high-volume workload of often-changing priorities.  

• Strong inter-personal and communication skills with the ability to build effective workplace relationships. 

What’s it like to work here? 

As well as good pay and a great culture, we back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of financial, lifestyle, health & wellbeing benefits. 

Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 

Reejig is seeking an innovative and entrepreneurial Senior/Lead Product Manager to join our remote team in Sydney. In this role, you'll collaborate closely with our founders, align product vision with strategic goals, and ensure our products meet customer needs through data-driven insights and innovative solutions. Your entrepreneurial spirit and collaborative mindset will help drive our product's success.

Key Responsibilities:

• Collaborate with Founders: Work closely with Reejig's founders to understand and execute the product vision, ensuring alignment with our strategic goals.
• Customer Empathy: Demonstrate a deep understanding and empathy for customer problems, ensuring our products are tailored to meet their needs and create incredible user experiences.
• Data-Driven Decisions: Utilize data to test and measure the product's performance, continuously iterating and improving based on insights.
• Cross-Team Collaboration: Collaborate effectively with various teams within Reejig, fostering a culture of cooperation and shared success.
• Innovative Solutions: Work alongside AI and flex workers, integrating cutting-edge technology with our workforce strategy to deliver innovative solutions.
• Category Creation: Be comfortable in category creation, where we are building something very new in the market.
• Growth and Development: Embrace the opportunity to grow with the role as the business expands, taking on new challenges and responsibilities.
• Entrepreneurial Spirit: Bring a builder's mindset and entrepreneurial spirit to the role, constantly seeking new ways to improve and innovate.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

About this opportunity

We specialise in the manufacture and supply of rigid plastic and metal packaging servicing for the consumer and industrial sectors.

Pact's Health and Personal Care packaging division manufactures bespoke packaging designed in collaboration with our customers to meet sustainable and commercial packaging requirements. 

From deodorants to milk powder, we use locally sourced recycled content in our state-of-the-art manufacturing sites. Our range includes bottles, jars, vials, tubes and specialities with Health Care technical componentry and closures of all shapes and sizes to promote consumer ease of use and uniqueness.

As Operations Manager you will have accountability for the Health and Personal Care (HPC) NSW sites and will report to General Manager HPC.

The Operations Manager drives, leads and is accountable for the initiatives required to achieve delivery of the site cost budget while using a continuous improvement outlook.  The role is accountable for P&L cost lines, achieved through production forecasting (S&OP), driving, and improving Safety outcomes, Operational Excellence, Supply Chain and Reliability across the site.  You will oversee functional areas and their associated personnel roles which are required to deliver these outcomes. Ongoing compliance with all safety, quality, performance, and people’s Key Performance Indicators are key measures of success that ensures the site adopts a culture of continuous improvement and customer focus on a consistent basis.

Your key responsibilities will be to:

• Manage the technical and quality interactions with Plant production employees and ensure that customer focus is maintained and prioritised.
• Proactively contribute to change strategies and programs that reinforce desired values and behaviours, improve culture, climate, morale and enhance performance and productivity.
• Ensure respectful and ethical conduct/behaviours and a culture of equal opportunity and fairness is always prevalent onsite.
• Take full accountability to deliver the budgeted P&L cost outcomes for the business unit. Ensure a robust S&OP process is implemented and business improvement plans to deliver PIP long term.
• Translate PACT Group’s short and long-term objectives into a plan for management of the plant. Ensure all employees understand their contribution to the achievement of the Group’s safety, performance, and financial targets.
• Manage the entire manufacturing process and ensure plant is continuously improving and delivering a reliable and efficient operational result.
• Ensure operational aspect of P&L is delivering on operations objectives and key performance indicators.
• Monitor the quality and quantities of packaged products to ensure they are accurately manufactured to grade and specifications.
• Develop production and preventative maintenance schedules, raw materials (resin etc) requirements, systems infrastructure, and stock levels in accordance with the Site operational budgets and parameters.
• Manage production plans to ensure resources and processes are utilised in a way that optimises inventory, machinery, labour and facilitates the achievement of sales plans and production targets.
• Ensure that PACT’s performance management policies, processes and procedures are consistently followed and create a culture of accountability and collaboration.
• Drive the sales and operations planning processes and ensure that plant reliability is maintained and labour efficiency is optimised for outcome and cost.
• Ensure production plan is always adhered to and engage WHS and Quality resources in planning processes.
• Ensure that work is carried out in a safe working manner and maintaining safe working environments.

Your skills and experience

To be successful in this role, you’ll have:

• Leadership experience operating at a senior plant management level, in an industrial manufacturing operation in a P&L profit centre environment.
• Experienced in driving cost reduction through a continuous improvement strategy.
• Demonstrated ability in leading S&OP process.
• Experience and demonstrated understanding of practical application of Operational Excellence across all roles on site and with stakeholders
• Leadership experience at delivering safety and cultural change in the industrial or manufacturing sectors.  
• Proven people leadership and change management experience with a collaborative and enabling approach.
• High mechanical aptitude and Operational Excellence/LEAN implementation disciplines
• High motivation and commitment to quality people and plant performance and customer service excellence.  
• Strong understanding of safety principles and behaviours
• Refined and well-developed communication and influencing skills.
• Proven experience in working cooperatively in an industrially diverse environment