As our National Customer Service & Security Manager you will be responsible for the overall leadership and management of the Customer Service & Security Team across Australia. You will lead the overall operations of the team and manage the third party contract for Security operations.
Your key responsibilities will include Management of:
People: Leading our national team of professionals who deliver lifecycle management across customer experience and service management
Relationships: Establishing and maintaining strong customer relationships, leading client service review meetings and driving ongoing service improvements
Escalations: Coordinating issue/escalation resolutions with cross-functional teams along with preparation and delivery of postmortem reviews or service improvement plans
Purchasing: Responsibility for procurement and supplier management
Operational Security contracts: Overseeing the contract and driving ongoing continuous improvement, including monitoring contract performance and compliance
