Total 737 Full-time job vacancies in nhill victoria

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

(Your Why)

The Service Delivery Manager role is responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. This role provides a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

The key responsibility of the Service Delivery Manager is governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. You will be guided by the Senior SDM on daily tasks and governance activities. This role also holds Datacom to account for quality and customer experience.

What you’ll do

• Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework.
• A curiosity for understanding of customers’ business strategy and alignment to service value.
• Sound understanding of technical concepts and frameworks.
• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated experience of contract, commercial and financial concepts. .
• We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

• A passion for delivering great service to customers.
• Excellent customer relationship building and management skills with strong influencing and persuasive ability.
• Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions.
• Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
• Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goals.
• Strong consultative and planning skills. Ability to escalate with a solution focus.
• Strong financial management skills.
• Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.
• Minimum 5 years’ experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.
• To be successful in your application, you must hold an active Government Baseline Security Clearance

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

About ROLLER

ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships, and digital waiver processes.

But here’s the best part: our team. We’re a group of 120+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We’re aiming high and believe that the possibilities are endless. As we continue to grow globally, we’re excited to write our success story and have fun along the way.

We genuinely love what we do, and we’re looking for like-minded people to join us on this amazing journey. If you’re ready to be part of a dynamic team and make a real impact, come aboard, and let’s create some unforgettable experiences together at ROLLER!

About the Role

The SRE Engineer’s at ROLLER Networks is expected to manage Infrastructure and Operations by configuring, deploying, maintaining and monitoring hardware (virtual) and software that supports ROLLER's business goals, and where needed, offer assistance to the local office as directed by the line manager.

SRE Engineer’s at ROLLER need to demonstrate good leadership and communication skills, be able to problem solve, be self-motivated and be able to contribute to collaborative software projects by architecting system designs and deployment processes. In order to overcome the challenges that ROLLER has as a business, SRE Engineer’s should be able to quickly learn and utilise new technologies and be a source of thought leadership and ideas on how emerging technologies can help ROLLER's business.  

What You’ll Do

• Build, maintain, document, configure, support and monitor production, deployment (Ci/CD) and pre-production environments. 
• Implement and maintain security best practices to adhere to strict compliance requirements with ISO 27001, PCI DSS and GDPR. 
• Develop well-prepared, accurate system and network design documentation
• Implement policies and procedures to weave security through the software development lifecycle
• Technical analysis of alerts and data from security products including (but not limited to) SIEMs, Intrusion detection and prevention systems, endpoint security solutions, web application firewalls and network security devices, and vulnerability scanning and management systems 
• Vulnerability analysis including triaging vulnerabilities and advising on associated remediation activities.
• Provide emergency support for Critical issues that arise affecting the running of the systems and networks
• Perform assessments of existing network elements and implement design updates as required
• Refining and recommending improvements to infrastructure for the Continuous Integration environment
• Proactively manage deadlines, meetings and communication streams
• Maintain cutting edge relevance in the SRE space (e.g. Cloud-based infrastructure, development best practices, and digital technology) by, for example, attending events, hack-a-thons, reading books, following blogs.
• Maintain ROLLER’s technical accreditation by studying, sitting, and passing relevant certification exams
• Maintaining certification especially AWS Solution Architect

About You

We are on the lookout for someone who’s genuinely excited about technology and has some solid leadership skills in their toolkit. If you’re all about logical thinking, analysis, and can talk the talk with developers, designers - we want to hear from you!

Good communication is key and we appreciate folks who take the initiative, work well in a team, and aren't scared of juggling different tasks. If this sounds like your kind of gig, hit us up!

• A Bachelor’s degree in Computer Science / IT Systems or equivalent qualification (or studying towards)
• At least 3+ years of experience in a similar role
• Certifications related to Public Cloud providers especially AWS
• Building and maintaining CICD platforms 
• Experience working on a globally scalable SaaS platform
• Experience providing 24/7 support duties as a subject matter expert
• Strong problem-solving skills
• Must be able to multitask and prioritise your workload, in an agile working environment
• Excellent verbal and written communication skills and ability to liaise with stakeholders
• High attention to detail
• Ability to work autonomously and as part of a team

Perks!

• You get to work on a category-leading product that customers love in a fun, high-growth industry- check our Capterra and G2 reviews.
• 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate) 
• Engage in our ‘Vibe Tribe’ - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen!
• Team member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
• 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers
• Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
• Individual learning & development budget plus genuine career growth opportunities as we continue to expand!

What You Can Expect

1. Initial call with our Talent Acquisition Manager
   You’ll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
2. Interview with our Chief Information Officer
   You will get to meet with our Chief Information Officer to learn more about the role & ROLLER whilst also talking through your experience in more detail
3. Loop Interviews
   This is where you will get to meet our wider ROLLER team to do a ‘vibe check’ on us to make sure our culture & vibe meet what you are looking for!
4. Offer
   If all lights are green and the fit feels right, we’ll conduct reference checks and you'll receive an offer to join!

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

When you work at OES, you’re empowered to impact.

The Opportunity

The primary purpose of this role is the preparation of monthly management accounts and analysis of the financial information. Along with the preparation of reports, key responsibilities include reconciliations and maintenance of accounts, providing support to creditors and payroll processes, completion of BAS/FBT, completing month end procedures such as payroll, closing books, accruals, tax etc and providing detail analysis on monthly reports to the wider business/executive team.

About You

To be successful in this role you will have:

• Tertiary qualification in accounting/commerce 
• CPA or equivalent or working towards this or a similar qualification is required  
• Experience with accounting software i.e. Great Plains & Preceda or similar
• Excellent written and spoken English  
• Strong interpersonal skills to build robust working relationships within a dynamic team environment. 

• Ability to analyse and communicate financial information 
• Proven ability to prepare a set of management accounts from start to finish 

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

We’re looking for a proactive, creative and empathetic mid-weight strategic designer with 3+ years experience in innovation, digital, strategy, or service design.

We are mostly based in ngar-go (Fitzroy, Melbourne) and we welcome applications from all lands and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

About Today

We are Australia’s most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, working across strategy, research, design, content, delivery and a wonderful support team.

At Today, you’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

About this role

You’ll be part of a strategic design team with diverse skills across service design, strategy and innovation, with a well-developed research practice and a strong focus on co-design. You’ll work on a breadth of projects and contexts, with the opportunity for both variety and diving deep.

Your days will be spent:

• Conducting research (both qualitative and quantitative), and gathering inspiration and insight from interesting places
• Being part of multidisciplinary teams on projects big and small, from early discovery through to implementation
• Collaboratively developing ideas for business models, services and products, and proposing improvements to organisations with big ambitions for impact
• Designing workshops and other collaborative experiences using a variety of techniques, formats and activities
• Facilitating workshops and other collaborative experiences with clients, stakeholders and people with lived experience
• Communicating ideas and research using a variety of techniques, including storytelling, mapping, blueprints
• Building cases for change based on data and best practices
• Being a partner to our clients, supporting them through the process of making change
• Taking an active interest in strategy and design, and regularly share the subject with the broader team and community

You will be above to demonstrate:

• A level of comfort with ambiguity, complexity and a process for working through it
• Experience and passion for collaborating with a wide and diverse group of internal and external stakeholders
• Experience and a desire to develop skills in service design, co-design, human-centred design and system/futures thinking
• An understanding of approaches and methods when facilitating workshops and sessions with people with lived experience
• An ability to perform excellent research, distil insights thoughtfully into tangible, person-centred actions
• Diverse experience confidently solving a range of complex problems using creativity, design thinking, innovation and general ability to ‘think on your feet’
• Capability in working collaboratively in cross–disciplinary teams (alongside designers and non-designers) to crack design challenges and co-develop solutions
• An ability to listen deeply, ask great questions and communicate clearly and succinctly
• A passion for life-long learning and the flexibility to consider many ideas and perspectives

You will also bring:

• An ability to thrive in a collaborative, creative team environment
• You treat others with kindness, empathy and respect
• You are optimistic and bring humour, lightness and play into your work
• You approach every moment thinking ‘how can I help?’
• You know your strengths and can support others to grow their skills in these areas

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to support your growth
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
• You are actively empowered to help shape the business, the work we do and the impact we create
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade. We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role
In your role as the Business Development Executive - APAC, you will be instrumental in driving incremental business for Pepperstone, focusing specifically on the APAC Region. Your responsibilities will include acquiring new partners, such as Introducing Brokers (IBs), MAMM, and Trading-related Social influencers in the APAC Region. You'll be actively involved in establishing contact with potential business partners, nurturing relationships with them, and supporting clients referred by these partners.

Moreover, your role encompasses overseeing all marketing aspects of the Affiliate channel at Pepperstone, with a specific emphasis on targeting the APAC Region. Your broad marketing experience will be crucial in addressing the various facets of this dynamic role. A significant aspect involves supporting Affiliate acquisition in APAC through diverse marketing channels and maintaining consistent engagement with our existing and new affiliates, as well as internal stakeholders.

Your success in this role will be measured by the revenue generated from the introduced business. Collaboration with the existing APAC Sales Team is essential to facilitate overall business growth. As the Business Development Executive - APAC, you play a pivotal role in expanding Pepperstone's presence in the region and contributing to the success of the APAC business unit.

As our Business Development Manager - APAC, your key responsibilities include, but not limited to:

• Actively searching for potential business partners, affiliates, and social influencers through online searches, attending offline industry events, and reaching out to them via calls, emails, and social media platforms such as WhatsApp, Lines, and WeChat.
• Understanding offerings from competitors, enables us to provide competitive deals to potential partners.
• Problem-solving client requests efficiently using your knowledge of our products, platform, and internal setup.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Negotiating with internal stakeholders to ensure the best service for the client.
• Using in-depth industry knowledge to develop new partners and affiliates, expand business, and convert partners.
• Onboarding affiliates to Pepperstone, including setting up and providing access to tracking systems such as CellXpert, Impact, and AppsFlyer.
• Collaborating with the Affiliate Manager to assess the quality of partner websites and referral programs.
• Monitoring and reporting on performance, identifying optimization initiatives.
• Supporting the assessment of new affiliate applications, ensuring alignment with the brand and compliance requirements.
• Collaborating to keep our partners updated with changes to our product and service offerings.
• Working with the Global Partners Manager and the Partners team to develop a localized Partners growth strategy for the MENA region and contributing to improvements in partner sales processes.
• Providing support to new partners who have not yet referred their first client.
• Contributing to Partner Sales reporting and communicating emerging trends, key partnerships, and new opportunities to the Global Partners Manager and the wider business.
• Collaborating with the Partners team on competitor analysis to identify industry commission levels and new program features.

About you

• 3+ years of experience or exposure to IB/affiliate marketing in the CFD industry.
• Collaborative ability within teams, across functions, and offices.
• Proficient in spoken and written English, and another language in the Asia Pacific Region.
• Strong attention to detail.
• Practical experience working in a fast-paced environment.
• Comprehensive understanding of affiliate and IB business, along with the CFD industry.
• Demonstrated ability to build and maintain B2B and broader stakeholder relationships at all levels.
• Effective interpersonal and influencing skills.
• A highly motivated, flexible, positive individual with a strong drive to succeed.
• Committed to ongoing learning and development.
• Strong organizational, time management, and multitasking skills with the ability to manage changing deadlines and work autonomously.
• Familiarity with MetaTrader 4/5 and cTrader software will be highly regarded.
• Exceptional relationships with business partners and valuable clients.
• Outstanding customer service skills.
• Superior understanding of financial markets and trading strategy.
• Ability to manage the sales pipeline and meet multiple deadlines, including sales targets.
• Open to continuous development and on-the-job training.
• Current and appropriate working rights in Australia

Nice to have

• Proficiency in speaking and writing in another non-English language.

Why you will enjoy working with us:

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

Our purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

This role will be providing key packaging services to one of our largest customers. As part of a broader team, you will be responding to contracted and project requests.

Please note that to be successful in this role, you must be an Australian Citizen and be able to achieve a Baseline or NV1 security clearance.

What you will do

As an Applications Packager you will:

• Software packaging and repackaging. This will cover from discovery through to deployment support
• Package based on BAU tickets as well as project
• Participate in project planning sessions and project delivery
• Prepare documentation for use by Operational staff
• Analyse and rectify packaging problems
• Leverage enterprise grade tools, processes, and frameworks to deliver high quality services and outcomes to Datacom customers in accordance with SLAs
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues

• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Provide guidance and mentoring to lessor experienced Datacom staff to ensure overall competence and growth in the company continually improves
• Take responsibility and accountability for technical aspects of solutions such as supporting bid responses, product and solution briefings, projects, proof-of-concept management, and training of Datacom support staff.

What you’ll bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar Application Packaging role. You will have exceptional knowledge of packaging tools, InstallShield, PACE etc. You will possess exceptional knowledge of Windows 10, 11 and MacOS operating systems. You will have knowledgeable skills in endpoint management platforms, System Centre Configuration Manager, Intune, VMware Workspace ONE and Jamf.

You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Customer Satisfaction

Ensure outstanding levels of customer satisfaction by demonstrating the following

• Timely responses to customer queries
• Professional verbal and written communication
• Attendance to, and active participation in internal/customer meetings
• Follow-up on assigned action items assigned during meetings

Team Engagement

Ability to operate in a team environment by demonstrating the following:

• Be an effective ambassador for Datacom behaving in ways consistent with the Company Values
• Develop effective working relationships with other members of the team to ensure the best team outcome
• Consult directly with team members, client or other third parties to obtain required information or decisions
• Demonstrate initiative-taking ownership of identified issues as well as effective communications for suggested resolution efforts
• Perform work after-hours where required for project and/or support engagements.
• Share relevant knowledge, experience, and ideas with team members with the aim of building team competence and culture
• Provide constructive feedback to improve team and corporate capability
• Initiative-taking open and honest communication at all levels and remains accountable for personal performance
• Support other members of the wider Intelligent Workspace group wherever possible

Project Delivery

Commitment to exceptional project delivery by demonstrating:

• Compliance with Datacom Delivery Methodologies
• Ensure project design principals result in service improvements, efficiencies and/or cost reductions for the customer/Datacom post implementation
• Successful and responsive project delivery within schedule and budget estimates
• Assigned project activities are completed un-supervised or under guidance of the Project Manager if assigned
• Close collaboration with customers to ensure delivery of project outcomes
• Identify improvements/project opportunities within new accounts and/or contribute to the Service Improvement register for existing clients
• Accurate and efficient delivery of project tasks minimising re-work
• Accurate and timely contribution to project reporting
• Accurate and timely completion of time sheeting for daily activities
• Up-to-Date utilisation forecasts based on assigned work are maintained
• Assisting pre-sales with scoping of project engagements in customer environments
• Managing workloads to allow warm handover to BAU when required for project engagements

Training and Development

Commitment to continuous personal development by demonstrating:

• Development, maintenance, and execution of initiatives in alignment with a personal development plan
• Attain and/or maintain relevant industry or professional certification(s)
• Provide constructive feedback on the development needs of the team

Why Datacom?

Datacom is ones of ANZs largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours, professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

CoinJar, a pioneer in Australian fintech and a leader in cryptocurrency worldwide, is seeking a Customer Support Representative. You will be responsible for providing industry-leading support for our products and creating a positive experience for CoinJar customers. Prospective team members will have a customer-centric focus and strong empathy for the customer. This is a full-time role with a hybrid work format between our Melbourne CBD office and your home.

Interviews and start date will be in January 2024.

Responsibilities

• Provide excellent customer service primarily through web-based tickets
• Process customers' financial and identification information in a professional and compliant manner
• Identify and escalate priority issues to relevant teams
• Work collaboratively with other team members to ensure customer issues are resolved to their satisfaction
• Contribute towards CoinJar’s self-service options e.g. internal and external knowledge base articles and status page
• Analyse and determine key issues raised by the client and provide a resolution
• Maintain a high level of customer satisfaction by providing timely and professional responses

• Excellent written communication and interpersonal skills
• High level of empathy for customers and an ability to understand their needs
• Ability to work in a team environment
• Proven ability to operate autonomously and be self-motivated to meet agreed targets
• Attention to detail
• A proactive approach to continuous improvement

• Work From Home days
• Training & Development
• Employee Assistance Programme

About OES

Online Education Services (OES) is a leader in online education, helping universities elevate student experiences in the digital era. With a proven collaboration process with universities, we have cultivated several transformative and long-lasting partnerships.

Our dynamic global team shares a vision to transform the student experience through innovation and collaboration. OES people are leaders in their respective fields, ensuring best practice strategic thinking is delivered in every element of our partnerships.

About the role

The Student Services Adviser will be responsible for a range of functions contributing to the effective services of students across Higher Education and VET programs.

The role is broad in scope and requires a high degree of initiative and self-management to deal with the full range of activities related to the student lifecycle. The role will deal with all aspects student services including admission, credit assessments, placements and enrolments.

The role is a blend of administration and customer service, and supports the wider Student Operations teams.

About you

The successful applicant will possess the following:

• A solution focused attitude to problem solving
• Demonstrated experience in an administrative role which required coordination of a range of functions, preferably within a tertiary education institution
• Ability to interpret and provide advice about policies and procedures
• Demonstrated commitment to exemplary customer service and the ability to be flexible and responsive to customer needs
• High level computer literacy including the Office suite, database applications and the ability to learn new systems
• Excellent communication skills and strong attention to detail
• Tertiary qualification (in any field) or substantial progress towards the completion of a tertiary qualification

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis and Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

We’re interested in meeting talented Project Managers who want to work on projects with purpose. 

We are mostly based in ngar-go (Fitzroy, Melbourne) and we welcome applications from all lands and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

About Today

We are Australia’s most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, working across strategy, research, design, content, delivery and a wonderful support team.

At Today, you’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

About this role

We’re interested in meeting talented Project Managers who enjoy collaborating in a meaningful way to create work that has a positive impact on people, society and the environment. You're passionate about supporting teams to deliver impactful work, a masterly coordinator and experienced with agile methods.

Your days will be spent:

• Leading the delivery of large strategic or digital projects
• Being a point of contact for our wonderful clients across projects
• Managing project teams, requirements, sprints and outcomes
• Coordinating day-to-day project activities across projects
• Being part of our multidisciplinary team to deliver positive impact

You will be above to demonstrate:

• 4+ years project management experience in agencies or organisations
• Experience running strategic, product or digital projects
• Experience with human-centred design
• Experience with agile methods
• A level of comfort with ambiguity, complexity and a process for working through it
• Exceptional communications skills
• You must be legally able to work in Australia

You will also bring:

• An ability to thrive in a collaborative, creative team environment
• You treat others with kindness, empathy and respect
• You are optimistic and bring humour, lightness and play into your work
• You approach every moment thinking ‘how can I help?’
• You know your strengths and can support others to grow their skills in these areas

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to support your growth
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
• You are actively empowered to help shape the business, the work we do and the impact we create
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference

We’re interested in meeting talented Business Analysts who want to work on projects with purpose. 

We are mostly based in ngar-go (Fitzroy, Melbourne) and we welcome applications from all lands and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.

About Today

We are Australia’s most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, working across strategy, research, design, content, delivery and a wonderful support team.

At Today, you’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

About this role

We’re interested in meeting talented Business Analysts who enjoy collaborating in a meaningful way to create work that has a positive impact on people, society and the environment. As a Business Analyst at Today, you will play a pivotal role in translating insights into precise requirements and ensuring a seamless connection between the needs of the user and the technical solution.

Your days will be spent:

• Translating insights into development requirements, bridging the gap between user experience design and technical implementation
• Creating user journey maps and technical maps to ensure alignment between user needs and technical solutions
• Collaborating with cross-functional teams to understand and define the scope in technical terms, advocating for the user perspective throughout the process
• Acting as the bridge between experience design and technical teams, ensuring effective communication and understanding of project goals and user requirements
• Participating in research efforts to gather insights and contribute to technical scoping sessions
• Contributing to sprint planning, backlog grooming, and agile rituals to drive project success
• Advocating for accessibility and ensuring compliance with WCAG 2.0 standards

You will be above to demonstrate:

• 3+ years experience as a Business Analayst or Technical Project Manager in an agency, consultancy or large organisation
• Experience with human-centred design
• Advanced understanding of WCAG 2.0 standards, with demonstrated knowledge of additional accessibility standards
• Experience with agile methods
• A level of comfort with ambiguity, complexity and a process for working through it
• Exceptional communications skills
• You must be legally able to work in Australia

You will also bring:

• An ability to thrive in a collaborative, creative team environment
• You treat others with kindness, empathy and respect
• You are optimistic and bring humour, lightness and play into your work
• You approach every moment thinking ‘how can I help?’
• You know your strengths and can support others to grow their skills in these areas

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to support your growth
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
• You are actively empowered to help shape the business, the work we do and the impact we create
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference

Join our dynamic team at Bowen Stockroom Solutions and play a key role in driving sales and maintaining exceptional customer relationships. As a Sales and Customer Service Representative, you will contribute to the success of our sales division by providing expert phone consultations, creating comprehensive project quotes, and collaborating with our design team. Additionally, you will be the internal contact for our subcontracted design team, ready to step in during peak periods or emergencies.

Responsibilities:

• Conduct accurate estimating and quoting for stockroom projects.
• Manage the end-to-end processing of incoming orders through to operations.
• Collaborate with the Design team to deliver top-quality designs.
• Provide backup support for design team members during peak periods or emergencies.
• Assist in maintaining the online order platform.
• Receive and promptly respond to incoming inquiries.
• Liaise with the design team to present clients with innovative design concepts.
• Actively participate in team meetings and weekly sales meetings.

• Proficient in general computing skills.
• Experience in estimating, phone sales, and sales support.
• Ability to deliver a prompt and efficient quoting service.
• Proficiency in CAD (advantageous but not necessary).
• Commitment to providing superior customer service and being a valued supplier to our customers.
• Experience in liaising with suppliers and obtaining quotations.
• Develop an in-depth technical knowledge and understanding of our product range.
• Proven ability to efficiently win, process, manage, and complete all jobs with zero errors.

• Meaningful and challenging work
• Ongoing professional development tailored to you a sales career path
• Competitive remuneration package
• Innovative culture & growth-focused team

If you are a motivated individual with a passion for sales and customer service, we invite you to join our team and contribute to the continued success of Bowen Stockroom Solutions.

Come shape the future of education with us.

We love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

Griddle is a catalyst in education, enabling schools to offer a more personalised, engaging, and effective learning journey for every student. At Griddle, we want to revolutionise the educational experience by providing advanced timetabling solutions for our schools.

About the Role & Team

We are looking for a dedicated individual to join us as a Mid-Level Frontend Developer in our Griddle team. Under the guidance of the Griddle Engineering Manager, this position will collaborate with an experienced team to develop and implement new features, maintain existing functionalities, and enhance site scalability. Here, you will thrive in a collaborative and agile environment.

Your main responsibilities will include:

• Designing, developing and maintaining secure, scalable software that’s used by thousands of students, parents and teachers across the world.
• Inspiring quality and best practices by championing software craftsmanship, clean code and pair programming.
• Building great relationships with your team, being generous with your thoughts and feedback (and open to receiving it!).
• Mentoring your fellow colleagues and driving the architectural strategy by employing industry best practices and following Griddle software engineering guidelines.
• Contributing to our diverse and inclusive culture and take pride in doing work that makes a real difference for school communities from Melbourne to Dublin.

About You

You will have:

• A keen interest in developing a high-quality product while meeting company objectives with other talented developers.
• A passion about software development - actively keep up to date with new tech.
• Extensive experience troubleshooting complex software systems and can identify when a problem is worth solving for the customer and the business.
• Effective communication with technical and non-technical colleagues alike.

Tech Stack

• Hands-on experience in frontend javascript libraries and frameworks (eg. React.js and Typescript), preferably in SaaS (2-3+ years of professional experience).
• Experience working with SQL/NoSQL databases such as MongoDB and is comfortable designing and implementing database solutions.
• Experience in testing practices eg. TDD or automation.
• Bonus points for experience with Java, Spring Framework, RabbitMQ or AWS.

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
• Social events and weekly free lunches (Melbourne)

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

About Us

Online Education Services (OES) is an education provider that partners with universities to provide purposefully designed and highly engaging online programs. This position will be working within OES in association with Swinburne Online.

Swinburne Online delivers world-class learning though degrees specifically designed for the online student. Each degree is tailored to provide opportunities for students who are often unable to undertake university studies on campus.

At Swinburne Online, the student is at the forefront of everything we do. This role is an opportunity to support and guide our students through their learning journey. Our Online Learning Advisers (OLAs) are the subject matter experts who facilitate the student’s learning, with a focus on helping them achieve their goals.

What you will do

Our OLAs are responsible for the following:

• Providing an exceptional student experience through the delivery of academic content developed by our partner academics and our learning design team 
• Facilitating learning activities that engage and support student learning 
• Undertaking assessment tasks (including moderation, marking, and feedback) as well as processing and submitting results according to set timelines 

Online Learning Advisers are not required to establish curriculum, design learning activities, schedule learning and teaching, set assessments or develop marking schemes.

What we can offer you

• 100% remote work with flexible hours to fit around your other commitments. 
• Paid 3-week online facilitation training course that will provide you with best practice strategies to engage and support online students. (You will need to ensure you are available for 21 hours of online training across this time period). 
• The ability to use your discipline expertise to help others achieve their goals 
• The opportunity to develop your online teaching skills within a forward thinking innovative organisation  
• A supportive and connected team to grow and develop within

Who are we looking for?

We are looking for candidates who have experience with psychological testing and evaluation. You must be proficient and confident in teaching factor analysis.

• You will hold a postgraduate qualification (Masters or PhD) in Applied Statistics or similar
• You will have a minimum of 3 years industry experience
• You are motivated by student success and passionate about online learning
• You are a passionate and clear communicator 
• You have strong presentation skills and the ability to maintain an engaging and positive online presence 
• You are proactive and organised
• You thrive in a remote working environment 

Now is your chance to join a highly engaged workforce and make a positive impact on the experience of our students!

If you're interested, please apply via SEEK with a CV and cover letter explaining how you match up with the role requirements above and why you want to work as an OLA with Swinburne Online.

We have an exciting opportunity available for Customer Service roles in our team in Port Melbourne. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Melbourne, Victoria as this role will be based out of our office in Port Melbourne. You will be required to come into the office this permanent full-time position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

We encourage graduates/School leavers to apply. Full on-the-job training will be provided to the right candidates.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling pest services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

• Experience working in customer service or call center environments (essential)
• This is an office-based role so you must be based in Port Melbourne
• Previous experience in phone sales and converting inquiries into sales
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to work in a team environment to support colleagues
• Professional, reliable, and punctual.
• Working from office Monday to Friday

Perks and benefits

• Strong work life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we that employ some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”

Carly Shreeve

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

At the heart of our service offering are our people and our promise to deliver a no better logistics experience. efm Logistics is leading as the largest 4PL provider in Australia & NZ, meaning we do much more than just ship goods. We design, build, manage and provide integrated, optimised supply chain solutions. 

We are searching for an experienced Learning and Development Specialist to join our team on a 6-month contract.

As a trusted specialist in your field, you will be responsible for designing and delivering a high-quality training program for our Service Delivery team. The focus of the program is to embed a consistent Customer Experience and support the advancement of existing team members skills and knowledge to optimise performance and capability.

As the Learning and Development Specialist at efm Logistics you will: 

·         Design and, develop a high-quality and impactful training program utilising pre-existing content, tools and resources, that aligns with the business strategy across a range of design methodologies and adopt adult learning principles

·         Facilitate high quality and engaging training sessions

·         Assess the effectiveness of learning activities to ensure best practice and foster a culture of embedded learning and continuous improvement. 

·         Project manage the roll out of the training program and project deliverables

·         Partner with key stakeholders to identify key learning requirements and provide technical support and expertise to ensure program is embedded within the business.

Experience Required: 

·         Previous experience working in a fast –paced and, high performing environment. 

·         5+ years' experience in Learning and Development, Instructional Design or a similar role with relevant tertiary qualifications 

·         Experience in adult learning principles and education strategies and technologies that achieve specified learning outcomes 

·         Strong ability and experience in delivering engaging face to face training 

·         Consultative approach and the ability to work with senior managers with proven success providing training solutions aligned with organisational goals.

·         Project management experience encompassing effective time management skills

·         Excellent communication, both written and verbal 

Why should you join efm Logistics? 

·         Strong focus on ongoing professional development training, enhancing skills. 

·         A dynamic and empowering culture, where we challenge each other to do it better. 

·         An opportunity to be part of an industry leader. 

·         Modern office space and technology, located within Moorabbin’s ever evolving Morris Moor complex. 

·         Competitive salary and bonus scheme 

·         Partner with a leading Australian charity, volunteering time to make a difference to the lives of children with cancer. 

·         Free parking and onsite café.

Come shape the future of education with us.

We love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.

Griddle is a catalyst in education, enabling schools to offer a more personalised, engaging, and effective learning journey for every student. At Griddle, we want to revolutionise the educational experience by providing advanced timetabling solutions for our schools.

About the Role & Team

We are looking for a dedicated individual to join us as a Senior Frontend Developer in our Griddle team. Under the guidance of the Griddle Engineering Manager, this position will collaborate with an experienced team to develop and implement new features, maintain existing functionalities, and enhance site scalability. Here, you will thrive in a collaborative and agile environment.

Your main responsibilities will include:

• Designing, developing and maintaining secure, scalable software that’s used by thousands of students, parents and teachers across the world.
• Inspiring quality and best practices by championing software craftsmanship, clean code and pair programming.
• Building great relationships with your team, being generous with your thoughts and feedback (and open to receiving it!).
• Mentoring your fellow colleagues and driving the architectural strategy by employing industry best practices and following Griddle software engineering guidelines.
• Contributing to our diverse and inclusive culture and take pride in doing work that makes a real difference for school communities from Melbourne to Dublin.

About You

You will have:

• A keen interest in developing a high-quality product while meeting company objectives with other talented developers.
• A passion about software development - actively keep up to date with new tech.
• Extensive experience troubleshooting complex software systems and can identify when a problem is worth solving for the customer and the business.
• Effective communication with technical and non-technical colleagues alike.

Tech Stack

• Hands-on experience in frontend javascript libraries and frameworks (eg. React.js and Typescript), preferably in SaaS (4-5+ years of professional experience).
• Experience working with SQL/NoSQL databases such as MongoDB and is comfortable designing and implementing database solutions.
• Experience in testing practices eg. TDD or automation.
• Bonus points for experience with Java, Spring Framework, RabbitMQ or AWS.

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
• Social events and weekly free lunches (Melbourne)

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• a valid Employee Working With Children Check
• a satisfactory National Police Check
• verification of unrestricted work rights in Australia, eg citizenship, passport, or birth certificate

We are presently in search of a casual Social Care Assistant to join our team at St John's Home in Wangaratta, Victoria. This role involves filling a weekly permanent shift as well as providing holiday cover.

The Social Care Assistant is responsible for facilitating a range of individual, group and community based lifestyle activities according to residents’ individual physical, social, cultural and spiritual needs and preferences.

Respect Aged Care embraces the values of respect, care, teamwork, courage, integrity, innovation, and excellence. We provide a supportive and respectful working environment and pride ourselves on delivering outstanding customer service and individualised care to our residents and their families.

Essential:

• Certificate III or IV Qualification in aged care or similar discipline.
• Current National Police Certificate (or ability to acquire).

Desirable: 

• Has empathy and sensitivity to the needs of the residents from a variety of cultural and social backgrounds.
• Ability to work as part of a team.
• Ability to communicate effectively with the elderly and their families, employees and visitors.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• A healthy and positive workplace culture.
• Learning, development, and growth opportunities.

We are looking for a motivated Senior Quantity Surveyor to join our team. You will be responsible for estimating, managing, and administering the contractual and financial aspects of construction projects. You will monitor and advise on construction cost issues during project delivery. Your main duties will be to compile cost plans, oversee cost management, generate financial reports, and ensure compliance with relevant laws and regulations.

Responsibilities:

Your responsibilities would include the following:

• Prepare budgets and cost plans for concept design, design development and construction tender documentation.
• Interpreting, measuring of drawings and preparation of BOQ’s (Bills of Quantities) in accordance with contract specifications and method of measurement.
• Assist in the preparation and timely submission of monthly progress valuations.
• Identifying subcontractor packages and drafting of subcontract enquiries for tender purposes.
• Subcontract tender reviews, adjudication, negotiation, and finalisation.
• Subcontract administration including managing of subcontractor claims and variations.
• Preparation of monthly payments to subcontractors.
• Assist in the preparation of monthly cost and income statements.
• Reconciliation of bulk material deliveries to site against certified quantities and materials on site.
• Assist in the preparation of financial forecasts including cash flows.
• Assist with budget preparation and budget controls.
• Undertake site visits and ensure legal compliance throughout the project delivery.
• Communicate and negotiate with the stakeholders to solve contractual and commercial issues in a timely manner.

You will be a motivated and proactive Senior Quantity Surveyor with the right combination of energy and commitment to learning. You will bring your perspective and skills to diverse projects, and have ambition to design your own career path.

You will also have:

• Willingness to work on small- and large-scale projects either as part of a team or provide professional advice independently.
• Previous exposure to marine construction contracts will be an advantage.
• Professional registration with RICS or AIQS (or willing to become professional registered).
• Experience with estimating software such as CATProjects , Pronamics and/or CCS will be an advantage.
• The ability to develop and implement procedures for the QS function within the FSC business.
• Tertiary qualification in Engineering, Quantity Surveying, Contract Law, or relevant fields.
• 5 years of experience in the same or similar role in the construction industry in Australia.
• Proficient in MS Office.
• Excellent communication and negotiation skills.
• Ability to build professional relationships with internal and external stakeholders.

We are a growing engineering and project controls business, led by experienced professionals who are passionate to see a change in how engineering projects are delivered.

We are proud to be a WORK180 endorsed employer for all women. See our range of benefits and policies direct at WORK 180 - https://work180.com/en-au/for-women/employer/fsc-group-pty

The following benefits can be enjoyed by choosing a career with FSC:

• Explore various career pathways
• Empower you to shape your future
• Competitive remuneration packages
• Competitive parental leave policies
• Flexible working arrangements
• Regular team social events
• Health and wellbeing initiatives
• Additional pay for weekend and night work

FSC has also been voted as one of the Best Places to Work by our employees, voted 4th in Australia in our category!

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

Are you passionate about creating captivating content and building communities? We're seeking a highly creative Social Media Manager to join our team at frank green. Collaborate directly with the Creative & Marketing Directors to shape and execute our social media and community engagement strategy. Bring your expertise in lifestyle, beauty, fashion, or design industries. Create innovative and engaging daily content that resonates across multiple platforms, connecting with our dedicated community.

Your Day to Day

• Lead the conceptualisation, execution, and optimisation of the frank green social media and community engagement strategy.

• Oversee social calendar management, content scheduling, and publication across key platforms including Instagram, TikTok, Facebook, LinkedIn, YouTube, and Twitter.
• Innovate audience-centric and platform-appropriate social content concepts.
• Conduct research on prevailing benchmark trends and audience preferences.
• Deliver ongoing social media reporting against predefined objectives and KPIs.
• Foster collaboration with cross-functional teams such as marketing, sales, and customer service to maintain brand consistency.
• Provide customer service support through direct engagement across our social channels.
• Manage copywriting and content production processes.
• Stay abreast of current technologies and trends in social media, design tools, and applications.
• Spearhead social campaign management and offer support from ideation to execution for product launches.
• Conduct detailed analysis and reporting of social and traffic KPIs on a weekly basis, with monthly reporting on community development and engagement.

Your Skills

• A minimum of 4 years' experience in social media, content, and community management.
• Strong analytical skills enabling you to interpret data and report on performance and KPIs.
• A comprehensive understanding of all social platforms and a commitment to staying informed about platform changes.
• Creative aptitude to conceptualise and deliver engaging content aligned with our brand values.
• A keen interest in global brands, trends, and a solid knowledge of the aspirational social brand landscape.
• Exceptional attention to detail, critical thinking, and problem-solving skills.
• A collaborative spirit and the ability to thrive in a fast-paced, entrepreneurial environment.

The Perks

• A culture of smart, engaged, values driven people, where everybody’s voice matters.
• Staff discount on frank green products.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Fun and inclusive staff events and celebrations.
• Dog friendly offices.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

We are always excited to hear from passionate, talented people. If this position sounds like your next job hit APPLY NOW!

We're on the lookout for a Facility Manager who is looking for their next opportunity to work in a dynamic leadership role, driving clinical and operational excellence? If you're driven by the desire to make a meaningful impact on the lives of residents in a residential aged care home, this key leadership role could be your perfect fit. Join our team and take on the responsibility of ensuring the highest quality of care for our residents.

About Us:

At Respect Group Limited, we are not the average aged care provider; we’re a rapidly growing, progressive and purpose driven not-for-profit organisation providing residential aged care, home care and retirement living services to an increasing number of Australians. With a presence across Tasmania, Victoria, and New South Wales, we take pride in our resident-centric approach and the supportive, respectful environment we foster for our dedicated workforce.

The Opportunity:

Join our team at RM Begg, Kyneton, Victoria on a full-time basis. The Facility Manager is responsible for managing the day-to-day operational, personnel and associated matters across the home. The role will ensure that all professional care and ancillary support services are delivered in accordance with Respect's values, policies and procedures; and to ensure that the home is managed and maintained within the approved budget, accreditation standards, compliance and reporting requirements.

Key Responsibilities:

• Ensure the delivery of quality resident-focused care and ancillary support services at the facility.
• Promote the facility and services to potential residents and their families.
• Ensure all work undertaken within areas of accountability comply with the organisation’s mission, vision, core values, policies, procedures, codes of conduct, legislative/regulatory requirements and recognised accreditation standards.
• Ensure that the facility operates in accordance with specified quality improvement systems.
• Comply with mandatory reporting requirements
• Manage the admission of residents and conduct consultation with residents and their families as required.

• Planning, control and directing the provision of a range of high quality personal, clinical care and support services
• Ensure that the facility's projected income is achieved in accordance with approved budgets.
• Ensure that expenditure across all areas of accountability is in accordance with approved budgets
• Ensure the implementation and compliance of the organisation policies, procedures and management systems
• Ensure all direct employee reports are made aware of their policy, legislative and other relevant compliance obligations from the commencement of their employment with the organisation.
• Conduct regular meetings with workgroups such as nursing employees, service employees and catering employees to discuss relevant workplace issues.

Essential:

• Successful completion of a minimum Bachelor Degree in Nursing (RN).
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 3 years experience in residential aged care.
• Working knowledge of the requirements of the Quality Agency Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Well-developed communication skills.
• Sound clinical knowledge and skills in accordance with contemporary practice.
• Current National Police Certificate (or ability to acquire).

Desirable:

• Previous nursing management experience.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

In return for your dedication and expertise, we offer:

• Competitive remuneration and benefits.
• Attractive pay incentives, along with not-for-profit salary packaging.
• Up to $5,000 relocation allowance* to assist with relocation (if applicable).
• The chance to engage in purposeful work within a values-driven organisation.
• Long-term job security in an industry resistant to economic fluctuations.
• A thriving, positive organisational culture that prioritizes well-being.
• Abundant prospects for personal and professional growth through learning and development initiatives.

Praytell is a creative communications agency made by teams with strategic minds and spirited hearts. We create timely, integrated, headline-worthy campaigns across social, earned, digital, and more. After 10 years of cooking up award-winning work, we know one thing for sure - we’re just warming up.

If you're looking for an opportunity to join an ambitious team that is singularly focused on doing great work with great people and making your mark in an industry long overdue for a shakeup, we'd love to hear from you!

The Opportunity

As Account Director - PR & Content, you will be:

• Leading projects across our diverse brand portfolio, championing integrated communications needs such as earned-first creative and PR strategy, product and campaign launches, content development, talent and influencer engagement, partnerships, project management and more 
• Acting as point of contact for clients and cultivating long term relationships through strategic counsel, managing challenges and bringing proactive ideas to the table
• Driving media relations efforts across a diverse mix of clients and categories (consumer and corporate experience a plus, a sharp perspective on media trends a must!) 
• Collaborating with global team mates to share creative thinking and cultural insights and impact global work
• Working closely with senior team members to track portfolio health, account planning, strategy, execution and allocations. 
• Participating in new business development, culture and programming – helping shape our agency’s ambitions in Australia and beyond. 

About You

Experience you have:

• You have around five or more years of public relations, communications, and/or related experience, with a knock out track record of delivering integrated campaigns, smart ideas and big results. You have a sharp perspective on how to cut through the clutter with earned-first thinking – and know how to get ideas off the whiteboard and into the world. You’ve led happy, healthy teams and maintain strong client relationships.

Equally as important, you are:

• Ambitious and entrepreneurial
• Flexible and adaptable
• Meticulous and well organised
• A creative thinker and problem solver
• Inquisitive and eager to learn
• Collaborative and a team player
• Honest and approach all work ethically
• Committed to advancing diversity, equity, inclusion and belonging in the workplace

Who We Are

We are an equal opportunity employer. We welcome all people at our company and do not discriminate. Period. All qualified applicants will receive consideration in accordance with federal law requirements, and because it’s the right thing to do. We comply with the applicable state and local law governing non-discrimination in employment in every single one of our locations and we prohibit any form of workplace harassment based on any protected class.

We take the responsibility of caring for our employees seriously and offer benefits that prove it - flexible schedules, hybrid/remote work, employee resource groups, employee assistance programs - and so, so, so much more.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are seeking a Senior Systems Engineer to join us as a member of the Technical Services team, you’ll interact directly with clients and other members of the Datacom teams to support technology-based solutions. You’ll be responsible for the support of server infrastructure, within contracted time frames and services level agreements. This support will involve remote assistance over the phone and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support.

Our offices are based in (Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

At the moment, as Senior Systems Engineer this is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Operations business who support each other working collaboratively across locations. You’ll be providing technical maintenance, support services within agreed service levels along with maintaining technical documentation. You will also be using tools and processes to deliver services to customers to ensure their service level agreements are met, proactively managing their infrastructure and driving service process improvement.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

This role requires AU Citizenship and to be able to gain a Baseline/NV1 Clearance.

What you’ll bring

To be successful in this role you’ll bring at least 5 years' experience as a System Administrator with Windows Server technologies.

Your technical experience should include:

• MS server operating functions, Active Directory, Group Policy, DNS, ADFS, DHCP, DFS,
• Failover Clustering
• Hands on experience in the operation of Infrastructure outcomes such as VMware vSphere, VMware Site Recovery Manager (SRM), Cisco Unified Computing (UCS), and backup recovery technologies (Backup Exec, Netbackup and CommVault)
  

Your customer focus and communication skills will be a strength along with an ability to develop and maintain productive internal and external relationships, partnerships and networks. We are keen to hear of your problem-solving experience and your understanding of public cloud platforms.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Onside is a dynamic and fast-growing Agri-tech SaaS business with a vision to power the world's biosecurity. Currently in the scale-up phase, expanding rapidly and thinking globally, our team and high-performance culture reflect the business. Offering an innovative workplace where our team lives and breathes Onside's standards and rituals.

As the Customer Success Director, you will lead a high-performing Customer Success team to deliver customer satisfaction, engagement and retention. You'll drive value for our customers by harnessing a culture of exceptional customer support and partnership, within a scalable, repeatable onboarding, activation and retention model.

Responsibilities

• Lead the customer success team, setting objectives, coaching, and fostering culture of innovation and customer centricity
• Develop and implement a customer success strategy to drive adoption, engagement, retention, and satisfaction
• Support the management of key accounts, acting as trusted advisor and fostering long-term relationships
• Collaborate with cross-functional teams to ensure customer success is embedded throughout the business
• Identify opportunities for process improvements and optimisations to enhance customer success team efficiency and customer experience
• Monitor customer health and usage data to identify trends, risks, and proactive engagement
• Develop and deliver success metrics, reports, and dashboards to track performance and drive decision-making, owning the retention forecast for reporting to the Leadership team and Board
• Be the voice of the customer internally, and advocate for customer needs in relation to product developments and industry changes

• Proven senior SaaS leadership experience in customer success, driving customer retention through demonstrated practices of reducing churn and contraction and delivering strong NPS
• Experience defining and implementing a scalable customer experience strategy from early stages
• A strong background in scaling and leading high-performing Customer Success teams
• Exceptional communication and interpersonal skills, with a passion to build strong relationships with customers and internal stakeholders
• Analytical and digital-first mindset with the ability to leverage data for informed decision-making and to evaluate the effectiveness of initiatives

We're expanding in every direction – think new places, teammates, and knowledge. So, when you join us, you'll dive into all sorts of exciting experiences and grow your career. Our dog-friendly office in the heart of Richmond is buzzing with a high-performing team working together to solve problems to achieve a common goal - to connect rural communities.

Hearth Support Services is a registered NDIS provider with a commitment to consistently provide the highest standard of support. We achieve this through fostering and cultivating long-term, sustainable relationships.

We're looking for someone to join our team and manage the end-to-end recruitment process for support workers in our two newest regions: Bendigo & Geelong.

Location is flexible: you could be based from our offices in Glen Iris, Brunswick, or Geelong, with flexible working arrangements available.

The Recruitment Coordinator role is vital to building the culture of our organisation by attracting and choosing the right candidates to support our participants.

You will have input in developing our broader Recruitment strategy & workforce planning while managing the recruitment & onboarding of quality Disability Support Workers for Regional Victoria.

Working in a small & supportive team, your role at Hearth will include volume recruitment, interviewing, conducting reference checks, and getting support workers ready to start work.

• Strong understanding of the end-to-end recruitment process
• Professional or lived experience with disability and/or community services
• Experience working with a range of Microsoft Office Programs
• Exceptional communication and time management skills
• A willingness to participate in the improvement of processes and systems
• Ability to work in a fast-paced environment independently and as part of a team

• Rewarding work - see the people you've recruited succeed and grow over time!
• Supportive and dynamic team environment
• Ongoing training and development
• Competitive salary
• Flexible working arrangements

If this sounds like you, we would love to hear from you.

Please include both a copy of your resume and a cover letter addressing the key selection criteria, your suitability for the role, and a little about yourself.

Please note that only shortlisted applicants will be contacted.

Praytell is a creative communications agency made by teams with strategic minds and spirited hearts. We create timely, integrated, headline-worthy campaigns across social, earned, digital, and more. After 10 years of cooking up award-winning work, we know one thing for sure - we’re just warming up.

If you're looking for an opportunity to join an ambitious team that is singularly focused on doing great work with great people and making your mark in an industry long overdue for a shakeup, we'd love to hear from you!

The Opportunity

As Senior Account Executive - PR, you will be:

• Supporting PR programs from beginning to end, working with team members to coordinate and complete each step in the process
• Acting as point of contact for clients on projects and one-off asks 
• Supporting account leads with planning, strategy, briefs and timelines, maintaining a high quality to your deliverables
• Staying up-to-date on current news and industry trends impacting our work, sharing POVs internally and externally
• Participating in mentorship and training programs 

About You

Experience you have:

• You have about 2-3 years of experience in public relations, communications, and/or client service in a related field, in an agency environment. You’ve supported accounts and client workstreams, and have successfully placed coverage in national, local and trade media outlets. You’ve worked on multiple account teams at once and interacted with clients regularly. You’re familiar with consumer brands, 

Equally as important, you are:

• Ambitious and entrepreneurial
• Flexible and adaptable
• Meticulous and well organized
• A creative thinker and problem solver
• Inquisitive and eager to learn
• Collaborative and a team player
• Honest and approach all work ethically
• Committed to advancing diversity, equity, inclusion and belonging in the workplace

Who We Are

We are an equal opportunity employer. We welcome all people at our company and do not discriminate. Period. All qualified applicants will receive consideration in accordance with federal law requirements, and because it’s the right thing to do. We comply with the applicable state and local law governing non-discrimination in employment in every single one of our locations and we prohibit any form of workplace harassment based on any protected class.

We take the responsibility of caring for our employees seriously and offer benefits that prove it - flexible schedules, hybrid/remote work, employee resource groups, employee assistance programs - and so, so, so much more.