We’re looking for a proactive, creative and empathetic mid-weight strategic designer with 3+ years experience in innovation, digital, strategy, or service design.
We are mostly based in ngar-go (Fitzroy, Melbourne) and we welcome applications from all lands and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.
About Today
We are Australia’s most awarded social impact agency.
We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.
Our practice is built on strong foundations of human-centred design and digital making. There are 50 of us, working across strategy, research, design, content, delivery and a wonderful support team.
At Today, you’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.
About this role
You’ll be part of a strategic design team with diverse skills across service design, strategy and innovation, with a well-developed research practice and a strong focus on co-design. You’ll work on a breadth of projects and contexts, with the opportunity for both variety and diving deep.
Your days will be spent:
- Conducting research (both qualitative and quantitative), and gathering inspiration and insight from interesting places
- Being part of multidisciplinary teams on projects big and small, from early discovery through to implementation
- Collaboratively developing ideas for business models, services and products, and proposing improvements to organisations with big ambitions for impact
- Designing workshops and other collaborative experiences using a variety of techniques, formats and activities
- Facilitating workshops and other collaborative experiences with clients, stakeholders and people with lived experience
- Communicating ideas and research using a variety of techniques, including storytelling, mapping, blueprints
- Building cases for change based on data and best practices
- Being a partner to our clients, supporting them through the process of making change
- Taking an active interest in strategy and design, and regularly share the subject with the broader team and community
You will be above to demonstrate:
- A level of comfort with ambiguity, complexity and a process for working through it
- Experience and passion for collaborating with a wide and diverse group of internal and external stakeholders
- Experience and a desire to develop skills in service design, co-design, human-centred design and system/futures thinking
- An understanding of approaches and methods when facilitating workshops and sessions with people with lived experience
- An ability to perform excellent research, distil insights thoughtfully into tangible, person-centred actions
- Diverse experience confidently solving a range of complex problems using creativity, design thinking, innovation and general ability to ‘think on your feet’
- Capability in working collaboratively in cross–disciplinary teams (alongside designers and non-designers) to crack design challenges and co-develop solutions
- An ability to listen deeply, ask great questions and communicate clearly and succinctly
- A passion for life-long learning and the flexibility to consider many ideas and perspectives
You will also bring:
- An ability to thrive in a collaborative, creative team environment
- You treat others with kindness, empathy and respect
- You are optimistic and bring humour, lightness and play into your work
- You approach every moment thinking ‘how can I help?’
- You know your strengths and can support others to grow their skills in these areas
We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.
Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.
- We offer a compelling career framework and learning budget to support your growth
- Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off
- You are actively empowered to help shape the business, the work we do and the impact we create
- We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working
- You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community
- Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems, there is no hierarchy
- There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds
- You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems
- We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference
