Total 7,621 Manager job vacancies in north sydney new south wales australia

We’re looking for a Product Compliance & Risk Manager to play a central role in the expansion of our Assets product in Australia.  With Assets, we’re changing how people think about holding money. Our customers can choose to hold their money as “cash”, or hold it as an investment in money market funds, a type of low risk fund that offers a return in line with the applicable interest rate.  This role is a unique opportunity to have a direct impact on the way people hold money. 

Your Mission

Wise has launched the Assets product, a new type of investment account, in the UK, Europe and Singapore. Assets enables customers to invest their funds with Wise in various asset classes, including money market funds, while maintaining the immediate access and spending capabilities of a checking account. This product allows customers to earn returns aligned with central bank interest rates, while preserving instant access to their invested funds.

You will help grow the Assets product in Australia. In your role, you’ll ensure that Wise is fully compliant with the regulatory requirements to offer investment products to its customers in Australia. You will also be expected to identify key risks related to Assets product and ensure these are mitigated effectively. 

You will contribute to the growth of the Assets product in Australia. In this role, you’ll ensure that Wise complies with all regulatory requirements for offering investment products to customers in Australia. Additionally, you will identify key risks associated with the Assets product and ensure effective mitigation strategies are in place.

This is a first line Product & Risk Compliance role, embedded in the Product team. 

You will be responsible for: 

Launching and improving the Assets product in Australia in a compliant way:

• Work with product teams throughout the product lifecycle, from design and user testing to launch and post-launch monitoring.

• Serve as the primary contact for any regulatory questions or implications regarding the Wise Assets Australia product.

• Conduct and document thorough regulatory analyses of new products and services, ensuring that appropriate controls are in place before launch.

• Enable product teams to adopt a risk-based approach in developing products, processes, and controls.

• Identify opportunities to enhance our product proposition and competitiveness by thoroughly analysing relevant regulations and challenging existing interpretations and market practices.

Managing and Mitigating Regulatory Risks: 

• Identify regulatory risks and ensure effective mitigation for Wise’s investment product in Australia.

• Conduct pre-launch and ongoing regulatory risk assessments, providing valuable advice to product managers on current and upcoming regulations, gaps, and risks.

• Work with Compliance and Product teams to ensure that remediation plans are agreed upon and executed promptly.

• Collaborate with colleagues in the second-line compliance oversight team to keep product teams informed of new and upcoming regulations.

• In collaboration with second line Compliance and Risk teams, identify and align on the main regulatory issues and risks in Australia. Present this in a very clear and understandable way to the wider teams, to work with them on defining the solutions and how this should be executed. 

We’re looking for a Product Compliance & Risk Manager to join our growing Product Compliance & Risk team in APAC and to help out the Pacific team specifically. This role is hands-on, a unique opportunity to have an impact on Wise’s mission and help save millions more people money.  

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Your mission is to work with our product teams to launch new products and grow our presence in AU/NZ through a deep understanding of the regulatory requirements and Regulators’ expectations around them. 

This is a first line Product Compliance & Risk role, embedded in the APAC Product Squad. 

You, together with the team in Pacific, will be responsible for:  

Creating and improving our amazing products in a compliant way: 

• Deeply understand regulatory needs, translate this into solutions and work together with the Product Teams to build compliant new products and services  in a customer oriented way; 

• Perform regulatory analysis of new products and services, and ensure that related controls are implemented consistently prior to launch; and

• Enable product teams to adopt a risk-based approach in developing products, processes, and controls.

Regulatory risk and remediation:  

• By understanding both the Wise product deeply enough and the local regulatory expectations - support Product and other teams on how to interpret regulatory requirements, and improve processes and our product to avoid regulatory breaches and/or incidents; and

• In collaboration with second line Compliance and Risk teams, identify and align on the main regulatory issues and risks in AU/NZ. Present this in a very clear and understandable way to the wider teams, to work with them on defining the solutions and how this should be executed. 

This role will give you the opportunity to: 

• Grow your hands-on Fintech knowledge at full speed; 

• Build best-in-class products: The role is a unique opportunity to build state-of-the-art products that are compliant for our customers and regulators; and

• Work together with all our amazing teams both locally and globally.

• Fantastic Opportunity to Contribute to the Delivery of WHS Initiatives and Programs
• 2 Year Fixed Term Contract 
• Sydney Located 
• Hybrid Working - Blend of Sydney CBD Head Office and Home

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

Contribute to the delivery of initiatives and programs that supports Rest’s strategic direction on physical and psychological wellbeing, health and safety.

Key Accountabilities /Responsibilities 

• Contribute toward the delivery of initiatives and programs to support and improve the physical and mental health and wellbeing of our people.
• Maintain compliance with relevant Acts, Regulations and codes.
• Engaging and collaborating with people leader to meet legal obligations and ensure compliance.
• Management of the wellbeing, health and safety management framework, including implementing procedures and programs which support Rest’s strategic objectives.
• Provides operational support for coordinating and conducting health and wellbeing audits, risk assessments and incident investigations.
• Provide advice and guidance to Leaders and people on health, safety and wellbeing matters and the interpretation of related Rest policies and procedures.
• Consult and communicate with all levels of employees.
• Collate, analyse, interpret, evaluate and present data regarding health and wellbeing activities for reporting and decision-making purposes.
• Monitor the effectiveness of wellbeing, health and safety framework and implement strategies to continuously improve the quality and effectiveness..
• Promote a health and wellbeing culture and advocate to embed wellbeing, health and safety principles in individual and organisational performance indicators.
• Stay updated with legislative changes and communicate required updates
• Develop WHS reports for senior management.

The QA Team Leader is responsible for the day-to-day supervision of a team of QA Agents, whose primary function is to conduct quality assurance assessments on calls (sales, customer service and claims), to manage regulatory and operational risk and assist with the personal development of contact centre staff.

Working closely with the Learning and Development Team, the QA Team Leader will help identify trends and training needs through the analysis of QA results and deliver constructive feedback to sales and customer care management, aimed towards driving a culture of continuous improvement. 

Duties & Responsibility

 As the QA Team Leader, your primary responsibilities will include:

• Leading a team of QA Agents, ensuring calls are assessed consistently, in line with the existing QA framework.
• Driving the team of QA agents to achieve agreed business KPIs at all times.
• Working closely with the Learning and Development Team to identify trends and training needs through analysis of QA results.
• Providing relevant and constructive feedback to the sales, customer service, and claims teams.
• Escalating complaints and breaches to appropriate management when detected, and supporting the Compliance Team with its investigations.
• Providing an opinion on the practical effectiveness of the QA framework to Compliance and Operations, contributing towards process improvement.
• Conducting ad hoc quality assurance assessments, where required.
• Administering NFS’ QA Appeals process, ensuring that QA assessments escalated for appeal are reviewed appropriately and recorded accurately.
• Maintaining excellent and up-to-date knowledge of NFS’ products, systems, and processes, along with a good understanding of operational and regulatory risk.
• Assisting the wider Risk and Compliance Team with the practical embedding of any changes to the QA framework due to regulatory changes.
• Assisting the Risk and Compliance Team with risk management assurance activity in relation to the QA framework through initiatives such as ‘check-the-checker’.
• Producing regular performance reports and management information to facilitate effective oversight of the function.
• Ensuring that the QA Team adheres to all company policies and procedures.
• Participating in the delivery of ad hoc projects set by the business from time to time.
• Hosting collaboration sessions with sales, customer service, and claims management to ensure the QA framework is understood, enforced consistently, and embedded within the company culture.
   

The Customer Care and Retention Manager is a key leadership position within Neilson, responsible for managing Customer Service, Claims and Customer Retention activities, delivering an exceptional experience for customers across all touchpoints, following the sale of a life insurance policy. 

This position plays a critical role in maintaining customer satisfaction, resolving escalated issues, and optimizing the efficiency and effectiveness of Customer Care and Retention Operations.

Working closely with the Customer Transformation Lead and Group Head of Retention, the Customer Care and Retention Manager will take a hands-on approach to implementing and evolving existing Customer Care processes, driving an ethos of continuous improvement and delivering excellent outcomes for customers. 

Duties & Responsibility
As the Customer Care and Retention Manager, your primary responsibilities will include:

• Orchestrating optimal customer service performance by fostering a customer-focused, high-energy atmosphere within the team.
• Conducting impactful one-on-one sessions with Customer Care and Retention Agents, offering personalised coaching and development plans to enhance their performance.
• Leading, mentoring, and managing direct reports within the Customer Care function; initially Agents and as the team grows, the role will have Team Managers as direct reports.
• Setting clear performance expectations and goals for Team Managers/Agents, monitoring their progress, and providing regular feedback and coaching.
• Inspiring and engaging the team through effective team meetings, buzz sessions, and incentives to consistently achieve outstanding results.
• Managing the completion and timely updating of weekly and monthly trackers, dashboards, and performance reports, taking full accountability for team results.
• Monitoring and reviewing key service metrics and performance indicators to effectively manage the quality of service.
• Generating regular performance reports, analyzing data to identify trends, areas for improvement, and opportunities to enhance efficiency.
• Overseeing claims handling to ensure that claims are dealt with empathetically, administered accurately, handled efficiently, and documented appropriately.
• Handling customer complaints or complex issues, in accordance with Neilson’s complaints handling procedures, ensuring prompt resolutions.
• Collaborating with sales and marketing teams to gather customer feedback, identify areas of improvement, and implement strategies to enhance customer satisfaction and retention.
• Supporting the maintenance of Customer Service, Claims, and Retention procedure manuals.
• Upholding a positive, supportive, and engaging leadership style when communicating changes, updates, or launching new initiatives.
• Making a substantial contribution to the team's success and the company's overall objectives.
• Embodying the core values of the company: Customer Focused, Results Driven, and Team Spirited.
   

We're seeking a standout Sales Manager to lead our Sales Agents team. In this role, you'll cultivate an environment focused on customers, teamwork, and achieving exceptional results. If you're the right fit, you'll be taking our team's performance to new heights and ensuring excellence in everything we do.

Duties & Responsibility

As the Sales Team Manager, your primary responsibilities will include:

• Orchestrating optimal sales performance by fostering a customer-focused, high-energy atmosphere within the team.
• Conducting impactful one-on-one sessions with Sales Agents, offering personalised coaching and development plans to enhance their performance.
• Inspiring and engaging the team through effective team meetings, buzz sessions, and incentives to consistently achieve outstanding results.
• Managing the completion and timely updating of weekly and monthly trackers, dashboards, and performance reports, taking full accountability for team results.
• Staying up to date with insurance products, processes, industry best practices, and competitor activity.
• Upholding a positive, supportive, and engaging leadership style when communicating changes, updates, or launching new initiatives.
• Making a substantial contribution to the team's success and the company's overall objectives.
• Embodying the core values of the company: Customer Focused, Results Driven, and Team Spirited.