Total 9,465 Manager job vacancies in melbourne or sydney

Oaks Sydney Goldsborough Suites are looking for an experienced and enthusiastic Front Office Manager to lead the Front Office team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

Responsibilities include:

• Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meeting guests and customers when they arrive and ensure they are settled in their rooms.
• Maintaining professional, open and honest communication to assist guests and make accurate bookings.
• Availability to work shifts between Monday to Sunday
• Immaculate personal presentation.
• Professional interpersonal and communication skills.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensuring that all daily tasks are completed accurately and in a timely manner
• Conducting guest arrivals and departures
• Complete daily administration duties.
• Provide personalised and proactive guest service.
• Resolve & respond to guest complaints in a timely and professional manner. 
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment

To support the exciting expansion across our Victoria and Western Australia’s market’s, we are looking for a dedicated State Operations Manager to have boots on the ground in Victoria leading our Franchise operations across both states.  

We are looking for someone with a proven track record of hands-on experience in coaching, leading, and managing a team to drive food excellence, a remarkable guest experience, profitability, and set us up for future growth. 

You will lead the VIC & WA Franchise Operations team and support the general running of their portfolio of restaurants, develop the team through coaching and training opportunities and be responsible for working with Franchisees to support the operational and financial management of restaurants across 4 main pillars:  

• Food and guest experience: ensuring food safety, food quality and 100% guest experience. 
• People: ensuring we hire the best talent; our values are lived each day and we continue train and develop an already high performing Culinary and Operations team. 
• Safety: ensuring 100% safety compliance in line with GYG food safety and WHS requirements. 
• Profitability: management and effective control of the Western Australia corporate restaurants P&L. 

This hands-on position will play a key role in our continued growth plans, with a healthy pipeline of new restaurants on the way.  

You’ll enjoy this role if you have:
We appreciate experience comes in many shapes and sizes, what we mean specifically is; 

• Experience in leading and managing a team to deliver in the KPIs outlined above 
• Experience delivering exceptional operational execution in hospitality or QSR
• Exceptional coaching, mentoring and communication skills 
• Ability to influence business owners and adapt rapidly to changing operations
• Hands on experience in driving profitability and achieving KPIs 

What's in it for me?
We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Competitive salary + quarterly bonus structure
• Flexible work environment – speak to us about what flexibility looks like to you
• Up to 5 weeks annual leave (conditions apply)
• Phone allowance - up to $100 p/month
• Car allowance and GYG gift card
• Long term incentive plan
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Paid parental leave

Ready to join the team? Apply now to start the conversation

About Our Client: 

• Our client is a pioneer in the new clinical research and RWE world that puts patients at the heart of the healthcare ecosystem.
• Through a recent acquisition with a company that is equally passionate about the importance of patient empowerment and engagement in healthcare transformation, they are on the path of merging biopharma, medical, and digital technology development with medical care using patient data.
• With its unparalleled technology and data capabilities that deliver the full spectrum of patient-centric services that help providers, payers and suppliers uncover opportunities, accelerate innovation, and improve outcomes for patients.

About the Role:

Client Relationship Manager

• Develop and maintain strong relationships with clients and potential clients
• Generate new business opportunities with support from the Marketing team
• Utilise CRM tools to track and manage client interactions and opportunities
• Set up specific commercial actions, participate in congresses, conferences or customer meetings
• Prepare, present, and follow up on service offers, proposals, and quotes
• Negotiate contracts and work with internal teams to ensure smooth order processing
• Address client concerns and resolve any issues or escalations
• Foster and manage key partnerships, including overseeing global actions for major accounts in order to set up privileged partnerships (through MSA (Master Service Agreement), prices lists, Governance plan).
• Track and report on performance to assess success and areas for improvement

Study Manager:

• Lead project delivery by coordinating effectively with both external (Sponsors, CROs, Investigators) and internal (Data Management, Logistics, Quality Assurance) stakeholders
• Plan and monitor project timelines, deliverables, and budgets while managing associated risks
• Address and resolve customer complaints and scope changes in projects
• Provide regular updates and insights to internal teams and sponsors to ensure alignment and project success. 

More Information: 

• Permanent full-time role
• Start date: ASAP
• Location: Sydney, Australia
• Working arrangement: hybrid of 3 office days and 2 WFH

• Must have full- working rights in Australia!
• Bachelor Degree or equivalent, in International Business or in Chemistry
• At least 2-3 years of experience in customer-fronting sales experience
• Experienced in B2B Sales activity from identifying the potential customers, making sales call plan and appointments, delivering sales calls and sales pitch, finding solutions for the customers, following up customers
• Excellent communication skills
• Good negotiation skills, with a grasp of the legal issues associated with contracts