About Our Client:
- Our client is a pioneer in the new clinical research and RWE world that puts patients at the heart of the healthcare ecosystem.
- Through a recent acquisition with a company that is equally passionate about the importance of patient empowerment and engagement in healthcare transformation, they are on the path of merging biopharma, medical, and digital technology development with medical care using patient data.
- With its unparalleled technology and data capabilities that deliver the full spectrum of patient-centric services that help providers, payers and suppliers uncover opportunities, accelerate innovation, and improve outcomes for patients.
About the Role:
Client Relationship Manager
- Develop and maintain strong relationships with clients and potential clients
- Generate new business opportunities with support from the Marketing team
- Utilise CRM tools to track and manage client interactions and opportunities
- Set up specific commercial actions, participate in congresses, conferences or customer meetings
- Prepare, present, and follow up on service offers, proposals, and quotes
- Negotiate contracts and work with internal teams to ensure smooth order processing
- Address client concerns and resolve any issues or escalations
- Foster and manage key partnerships, including overseeing global actions for major accounts in order to set up privileged partnerships (through MSA (Master Service Agreement), prices lists, Governance plan).
- Track and report on performance to assess success and areas for improvement
Study Manager:
- Lead project delivery by coordinating effectively with both external (Sponsors, CROs, Investigators) and internal (Data Management, Logistics, Quality Assurance) stakeholders
- Plan and monitor project timelines, deliverables, and budgets while managing associated risks
- Address and resolve customer complaints and scope changes in projects
- Provide regular updates and insights to internal teams and sponsors to ensure alignment and project success.
More Information:
- Permanent full-time role
- Start date: ASAP
- Location: Sydney, Australia
- Working arrangement: hybrid of 3 office days and 2 WFH
- Must have full- working rights in Australia!
- Bachelor Degree or equivalent, in International Business or in Chemistry
- At least 2-3 years of experience in customer-fronting sales experience
- Experienced in B2B Sales activity from identifying the potential customers, making sales call plan and appointments, delivering sales calls and sales pitch, finding solutions for the customers, following up customers
- Excellent communication skills
- Good negotiation skills, with a grasp of the legal issues associated with contracts
