Leisure Accommodation Collective Why Join Us? The Village hostels are inclusive spaces where people from all walks of life gather to share experiences and have new ones together. You’ll be joining a business committed to excellence, to growth and to continuous improvement. With a strong and supportive foundation, we provide career advancement opportunities alongside competitive salaries and an unparalleled workplace culture. Who we’re looking for We’re searching for a natural leader with a love for hospitality, a knack for creating memorable experiences and a thorough understanding of hostel operations. You’re operationally minded and will lead your team of hosts and housekeepers in a hands-on way, showing them how it’s done whilst instilling confidence and developing their skillset, encouraging them to grow. You'll play a key role in shaping the identity of our newly refurbished hostel, making it a standout in Bondi's vibrant hospitality scene. Apply in the usual way and we look forward to speaking with you. BenefitsTask & Responsibilities ? Oversee day-to-day operations of the hostel, ensuring a smooth and efficient check-in and check-out process, guest and team satisfaction, cleanliness, and budget adherence. ? Manage room inventory, including allocation and reservations, to maximise occupancy and revenue. ? Conduct regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance. ? Lead and support the team, providing training, guidance, and performance evaluations. ? Handle guest enquiries, complaints, and feedback promptly and professionally, ensuring exceptional customer service and satisfaction. ? Monitor and analyse guest feedback and online reviews to identify areas for improvement and implement necessary changes. ? Develop and maintain strong relationships with guests, ensuring a welcoming and hospitable environment. ? Coordinate with housekeeping to ensure timely room turnovers and address any maintenance issues, maintaining high standards of cleanliness. ? Oversee the implementation of safety and security protocols to ensure a safe environment for guests and staff. ? Prepare and manage the hostel budget, ensuring efficient allocation of resources across all departments and adherence to financial targets. ? Maintain accurate records of room occupancy, rates, and financial transactions, ensuring compliance with financial policies. ? Implement and monitor compliance with company policies and procedures across all areas of the hostel. ? Foster a positive team culture that aligns with our values. Qualification & Experience ? At least 2 years of experience in a supervisory role within the hospitality industry. ? Proven experience in managing hostel operations, teams, guest services, and room inventory. ? Demonstrated ability to lead and motivate a team, fostering a positive and productive work environment. ? Strong understanding of budget management and financial oversight. ? Excellent customer service skills with a focus on guest satisfaction. ? Experience in handling guest enquiries, complaints, and feedback effectively. ? Strong organisational and time management skills. ? Knowledge of safety and security protocols within a hospitality setting. ? Proficiency in using property management systems; experience with MEWS is desirable. ? Prior experience in a hostel environment is highly desirable. ? Excellent communication skills, both verbal and written. ? Ability to adapt and respond to a dynamic work environment. About Company About us Between The Village hostels and our new hybrid hotel-hostel brand Drifter, Leisure Accommodation Collective (LA/Co) operates some of Australia and New Zealand’s favourite stays. And things are just getting better. The Village brand has eight venues across the country from the laneways of Melbourne CBD to the beaches of Bondi. Salary: $75000-85000 Job Publish: 05-08-2024 Job Expire: 04-09-2024 Please click to View more detail / apply .
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