Total 100 Manager job vacancies in alexandra hills queensland

• Lead the strategic direction of our BWS brand with a merchandise lens
• Bring your strong influencing, stakeholder relationship and communications skills 
• Help craft the future of BWS

As the Head of Brand Merchandise, you'll play a pivotal role in shaping the strategic direction of the BWS retail brand, driving sales and profit across all channels. You'll serve as a key executive voice for Merchandise, influencing decisions across Marketing, Operations, eCommerce, and more. Additionally, you'll oversee trade planning and the eCommerce P&L, ensuring alignment with category strategies and business goals.

Here is a taster of what you can expect in this role:

• In this role, you'll provide strategic leadership to the BWS and Merchandise teams, guiding the brand's direction with a strong Merchandise focus.
• You'll embed the merchandise strategy across the retail brand, ensuring alignment with key business objectives.
• You'll collaborate with Heads of Categories and the Merch Leadership team to drive category strategies and initiatives.
• You'll ensure category strategies align with customer shopping missions, local needs, and commercial priorities.
• You'll take end-to-end accountability for the banner trade plan and P&L, driving sales, profit, and customer loyalty through insight-driven strategies.

• Bring your passion and feel the energy 
• Work within an industry leading business as we experience a period of growth

The Data Platforms Manager is a hands-on leadership role within the Advanced Analytics, Centre of Excellence team. This position is responsible for evaluating, onboarding and assisting with the roadmap of data assets, in collaboration with stakeholders across the organisation. 

The successful candidate will lead a diverse, distributed team. The position will act as a liaison between the Information Asset team and the various data product squads across the organisation as well as the transformation program.

This senior role is responsible for coordinating the data asset roadmap across various streams of work within the advanced analytics squads, technology, and transformation programs. The Data Platforms Manager  will play a critical role in maintaining and enhancing our data standards, facilitating data discovery, and ensuring the effective communication and utilization of our data assets.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Communicate new data releases to the analytics community. Facilitate data discovery and usage within the broader analytics community. Manage inquiries and provide answers related to data availability and accessibility.

• Maintain and uplift data standards to ensure consistency and quality. Develop, enhance, and communicate data developer playbooks for onboarding, development, and deployment. Document and maintain data assets, ensuring comprehensive and up-to-date records.

• Attend and actively participate in the fortnightly Advanced Analytics Delivery Guardrails Committee to drive outcomes. Consult and author key policies and standards related to data management. Facilitate the approval of data access requests and manage user access controls and PII tagging frameworks.

• Connect with product managers to consolidate the data asset roadmap.

• Attend and consult in AA Architecture forum and trimester planning sessions. Provide recommendations for improvements and feature requirements to the platform team.

• Oversee the ongoing management and enhancement of the Collibra catalogue and its functionality. Maintain and communicate the mapping of legacy data to the Enterprise Data Platform (EDP) to encourage its usage over legacy assets.

• Monitor and manage the technical debt of enterprise information assets, ensuring timely resolution and mitigation.

• Address issues related to data discovery, cataloguing, and data lineage visibility. Work on user access control and PII tagging frameworks, particularly focusing on future state design through collaboration with Google Cloud Professional Services.

• Resolve challenges related to data domains, asset ownership, and assets in limbo.

• Bring your passion and feel the energy 
• Work within a positive, dynamic team environment.
• Great discounts & benefits across our variety of brands!

Reporting to the Head of Hotels Optimisation, the Program Manager is responsible for  the establishment, development and successful delivery of a portfolio of initiatives across Hotels, delivering cost reduction targets for the year. 

You'll be an experienced Senior Project Manager or Program Manager, who has worked in operational change/business transformation environments supporting new ways of working. 

This role works directly with alcohol and gaming environments, so you'll need to be comfortable working in this area of industry. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Initiate, lead and implement end to end business improvement opportunities for a wide range of venue optimisation initiatives, across the ALH Hotels businesses. 
• Support the delivery of process change that challenges the cost of doing business; by identifying and valuing opportunities for improvement.
• Effectively collaborate with a broad range of key business stakeholders to support productivity model overlays, and on-going performance convergence relative to budgeted / forecasted metrics.
• Inspire, coach, support and develop supporting project team and business partners on best practices, ensuring that the overall team’s work-plan is delivered, with a pipeline of skills to support future team capability requirements.
• An ability to work in an autonomous and self-paced environment, whilst still being collaborative and seeking help where needed.

• Love what you do and leave your mark
• Strategic leadership opportunity across fulfilment and delivery
• Flexible home base location

The Head of Fulfilment & Delivery will lead the e-commerce fulfilment and last-mile delivery capability for the Group. This pivotal role entails overseeing all aspects of our customer fulfilment network, ensuring timely, efficient, and precise delivery of products/services to our customers and retail stores. 

The scope of this role includes overseeing the operations of the LANGTONS warehouse, Customer Fulfilment Centres, Subscription warehouse, and the Cross-dock Depots. Additionally, this role holds accountability for the Group’s in-house transport businesses, and the management of our third party providers.

The Head of Fulfilment & Delivery sits on the Supply Chain Leadership Team and leads the development and strategic direction of our ‘carton delivery’ network, be that to Customer or to our stores and venues. The role is required to engage and collaborate with the Technology and EDX Teams, as well as maintain close working relationships with our retail Brands, Store Ops and e-commerce Teams.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Lead the evolution of the Endeavour fulfilment network, strategically steering its development.
• Cultivate the positive Customer First culture in the Delivery & Fulfilment Team.
• Represent the Supply Chain function in senior forums, fostering strong stakeholder relationships across various divisions within the group.
• Assume P&L responsibility for the Fulfilment and Delivery network, ensuring financial objectives are met.
• Own the capital and technology plan for the Fulfilment and Delivery segment of the business, managing the prioritisation, and driving innovation and efficiency.
• Oversee the LANGTONS warehouse, Customer Fulfilment Centres, the Subscription warehouse, and Cross-dock Depots to ensure a productive and safety first culture.
• Responsibility for Endeavour’s inhouse Delivery businesses (FLIP and Endeavour Delivery) and their service and cost competitiveness against the market.
• Uphold high standards of efficiency and accuracy in product/service delivery to customers and our retail stores/venues.
• Responsibility for Last Mile delivery responsible service and compliance for the Group, working closely with the Legal, Licencing and Government Relations Teams. 
• Drive the development of order visibility and Customer certainty in the Fulfilment Network, working closely with the Customer Experience Teams in EDX.
• Collaborate closely with the Supply Chain Leadership Team to align Fulfilment and Delivery strategies with broader Team and organisational objectives.

• Bring your passion and feel the energy
• Drive operational excellence and innovation initiatives across our Supply Chain Team
• Flexible home base location

The Improvement & Innovation Manager will play a pivotal role in driving operational excellence, process improvement, and innovation initiatives within the Endeavour Supply Chain Team. The role is responsible for identifying areas for enhancement, implementing strategic solutions, and fostering a culture of innovation to optimise efficiency, reduce costs, and enhance overall performance.

This role sits on the Supply Chain Leadership Team and co-ordinates the major improvement initiatives across our inbound, to-store and last mile fulfilment networks. The role is required to engage and collaborate with the Technology and EDX Teams as well as maintain close working relationships with our Technology Suppliers, 3PL providers, and Store Ops Teams. The role also leads the Supply Chain engagement with the Endeavour Group Optimisation Team.

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Continuous Improvement - Lead and facilitate continuous improvement projects within the supply chain, identifying areas for optimisation and implementing process improvements.
• Innovation Strategy Development - Develop and implement strategies for fostering innovation within the supply chain, including new technologies (e.g. TMS and routing software), processes, and methodologies.
• Performance Metrics - establish KPI’s to measure the effectiveness of supply chain processes and initiatives, tracking progress and identifying areas for improvement.
• Cross-functional Collaboration - work closely with cross-functional teams, including the Brand Operations and ecom Teams, Replenishment, Merchandise, and Quality Assurance, to identify opportunities for innovation and improvement across the entire supply chain.
• Collaborate with vendors and suppliers to drive innovation, improve efficiency, and enhance collaboration within the supply chain network.
• Technology Advancement - evaluate and implement new technologies and systems to streamline supply chain processes, improve Customer visibility, and enhance efficiency.
• Change Management - lead change management efforts within Supply Chain, ensuring smooth transitions and adoption across the organisation.
• Training and Development - Provide training and development opportunities for Supply Chain team members to enhance their skills and knowledge in continuous improvement methodologies and innovative practices.
• Budget Management - manage budgets related to improvement and innovation projects within Supply Chain, ensuring cost-effective solutions are implemented.
• Market Research - stay informed about industry trends, emerging technologies, and best practices to identify opportunities for innovation and improvement.
• Compliance and Regulatory Requirements - develop improvement and innovation initiatives to support compliance with relevant regulations (e.g. RSA) and industry standards, addressing any compliance issues as needed.
  Communicate progress, findings, and recommendations to senior management and stakeholders through regular reports, presentations, and meetings.
• Collaborate closely with the Supply Chain Leadership Team to align Fulfilment and Delivery strategies with broader Team and organisational objectives.

• Be uniquely you, come as you are 
• Bring your passion and feel the energy
• We offer flexibility, hybrid/remote working - we value our people

This is a 9 month fixed term contract

The Senior Product Manager - Data & AI will deliver new data products to bring these principles to life into all parts of our business including merchandising, operations and support functions across retail and hotels. Working in conjunction with our data science, analytics and technology teams you will develop the roadmap for your product and lead a squad (or number of squads) to deliver the roadmap

This opportunity specifically sits within our Merchandising and Marketing product portfolio and manages our AI product suite supporting our localised range and space mission; where we seek to enable a local range for every customer experience across the country, while balancing organisational and brand outcomes. As a newer mission, this role expects experience in leading from discovery to execution across a wide range of stakeholders and a complex organisational environment. The candidate should expect and be capable to provide direct transparency to executive leadership as well as our partners and retail customers. 

Within Advanced Analytics we have a vision to create ‘An Endeavour where data and AI fuels our teams to create our more sociable future’. Our key principles as a function are to:

• Maximise Value - Lead transparent and value-driven prioritisation that answers and provokes the questions that matter while optimising decision making from data across the group. 
• Accelerate and Harden - Focus on outcomes, whilst embedding foundations to create reusable assets with which we can continue to innovate faster and more effectively. 
• Build AI readiness - Invest in the capability of our teams to develop the skills they need to drive measurable value from data and AI.
• Lead our Data responsibility - Empower all to jointly manage and responsibly use data in daily ways of working, with effective custodianship, accountability & consideration of privacy. 

Sound good? Read on.

Here is a taster of what you can expect in this role

• Lead the strategic design of your Products to deliver meaningful value to our business and our customers; balancing short and long term benefits
• Design and deliver against your agile roadmaps in partnership with business stakeholders and customers to create measurable value.
• Create customer, business and stakeholder alignment to your squads outcomes
• Partner with your delivery lead develop an empowered cross functional squad
• Leading multiple Products, you'll ensure teams are creating lasting value and delivering against our vision.
• Design the product roadmaps for the development of new meaningful new features, and functionality, that adds measurable value to customers.
• Bridge the team with business stakeholders (internal customers) from design through to delivery.
• Work with other product managers to ensure cross-team dependencies and strategic priorities are balanced for short and long term value.
• Managing product P&Ls as well as tracking and reporting attributable outcomes
• Leading vendor selections as part of the decision to build or buy product solutions.
• Maximises the value of the work done by:
• Ensuring the squad backlog is clearly expressed and visible, transparent and clear to all.
• Work with the your team to define milestones and ensuring delivery to plan
• Aggressively prioritise opportunities, identifying the value of each to ensure that we're solving problems that matter and have the greatest impact to our customers
• Achieving revenue and CODB performance OKRs

Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. 

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

Join Education Perfect as a Business Development Manager for Essential Assessment (EA), our K-6 Numeracy and Literacy assessment platform loved by more than 2800+ schools across Australia.

Part of our high-performing EA Sales team, you will develop and manage a sales pipeline, meet sales targets and identify upsell opportunities across your Southern QLD & Northern NSW portfolio of schools. You will work closely with other EA teams to grow brand awareness of Essential Assessment and ensure exceptional customer service and support for both prospective and trialling schools in your territory. Through your efforts, you will enjoy the satisfaction of genuinely helping teachers and supporting the learning of thousands of students. 

Our ideal candidate is based in the Gold Coast or Northern NSW. 

What you will do

• Meet and exceed individual quarterly and annual sales targets
• Identify and close upsell and cross-sell opportunities within your portfolio of schools
• Build strong relationships with key decision-makers and educational departments through in-person visits, phone calls, and online meetings
• Support accurate revenue analysis and forecasting by effectively managing the CRM at every pipeline stage
• Attend local conferences and engage in events to network and promote EA brand recognition in your region
• Share insights from teachers to inform new product developments, content, and marketing campaigns.

About you

• B2B sales experience, preferably in K-6 edtech or educational publishing
• Proven track record of consistently meeting and exceeding sales targets through a mix of hunting and farming sales activities
• A genuine interest in education and a desire to positively impact teachers and learners
• Primary teaching qualification and/or Australian primary teaching experience (desirable)
• Excellent written and verbal communication skills, capable of engaging with school stakeholders and decision-makers at all levels
• A valid driver's licence is required for this role, as you'll spend 50% of your time travelling to meet with schools and build our reputation through face-to-face interactions. (The other 50% will be working from home, with regular opportunities to connect at our EP offices)
• A proactive, positive attitude and an entrepreneurial spirit
• Experience using a CRM to manage pipelines effectively, with a commitment to data hygiene
• Experience with HubSpot, Subskribe, and/or Gong (desirable)

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• Wellness allowance to use on anything to support your mental and physical wellness
• EAP with unlimited sessions
• Employee Equity Bonus Plan
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

NEW STORE OPENING - GYG BAULKHAM HILLS

ARE YOU LEADER ?

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As a Shift Leader at GYG, you will play a pivotal role in shaping unforgettable dining experiences. Your role will see you leading, coaching and motivating the team to enhance the guest experience while upholding the highest food safety and quality standards, ensuring every guest receives the best. Your leadership will set the tone for operational excellence and foster a positive work environment for the crew.

What's in it for me?  

So much! Check out some of the benefits below:  

• Flexible rosters and employment stability 
• Free and comfortable GYG uniforms and exclusive merch 
• Discounted GYG meals 
• Comprehensive training and support to set you up for success 
• Opportunities for advancing your leadership abilities – career pathways into Assistant Restaurant Manager and beyond
• Team building activities and regular crew competitions 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few

We appreciate diverse experience, but specifically, we are looking for candidates who have: 

• Leadership or supervisory experience in a fast-paced environment 
• A track record of providing outstanding customer service 
• Completed or willingness to complete Food Safety Supervisor certificate 
• Completed or willingness to undertake Responsible Service of Alcohol course 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

NEW STORE OPENING - GYG BAULKHAM HILLS

ARE YOU A LEADER ? THEN THIS IS THE PLACE FOR YOU

An important leadership position within our Restaurant Operations team, you’ll be responsible for supporting the daily management of the restaurant - Stepping up when the Restaurant Manager’s not around.

As a leader, you’ll be looked upon as a calming force when the heat’s on. On any given day you will be leading the team through busy service periods, crew training, proactively improving guest experience, supporting inventory and financial management as required.

Crew culture is important to us, so we like to keep it simple. We’re looking for people who share our love of food and our commitment to people.

• It’s all about the food. Always. Forever. We never compromise on freshness or quality. GYG food is 100% clean.
• Make every customer love us. In restaurant, drive thru or delivery, we’re all about the customer. Delicious fresh food. Cooked to perfection. Fun, energetic environments and exceptional service – Every time.
• Be real – It takes all kinds to keep Australia’s fastest growing food brand going. We don’t have time for games or politics. Be yourself, respect each other, have fun, don’t make excuses and remember the two points above.
• Got your back. When you join GYG, you are joining a family, culture is everything at GYG and we care about each other. We always have each other’s back.
• It’s up to us. We never walk past a problem – We fix it now.

Who is Transmax?

Transmax is a SaaS transport solutions provider of the ITS platform, STREAMS. We exist to improve people’s quality of life and helps move millions of commuters around Australian road networks every day. We partner with customers to deliver creative solutions that optimise transport networks and support safer and more reliable road journeys.

It’s an exciting time in our history as we modernise our core STREAMS product and work with customers to enable the future of mobility.

About the role:

Transmax has grown significantly over the last 2 years, and we are not slowing down! We’re in the next exciting stage of our growth phase which is why we are now recruiting for a Release Product Manager.

The role of Release Product Manager is to be product focused, rather than project focused, and act as the point of reference for all major and minor software releases. You will coordinate scheduling, planning, stabilisation, packaging, and the release to Professional Services, of software which may consist of multiple projects or programmes of work.

Your day-to-day will include:

• Plan and manage Major Releases, Minor Releases and Critical on Demand Updates.
• Develop and maintain release schedules using input from Product Managers, Project Managers, Deployment Managers.
• Regularly report progress and develop Release Checklists ensuring all necessary tasks including quality and testing are met against release deadlines.
• Manage the creation of release documentation to accompany all packaged releases and facilitate handover of releases to appropriate Product teams.
• Continually work towards making and documenting improvements to the release process.
• Keep up to date with new methodologies and tools for software release and configuration management.
• Provide supporting scrum product owner assistance to the Senior Product Manager.

You will be a degree qualified professional Engineering, Information Technology (or equivalent, proven experience in the field of business and systems integration) and be experienced working within a software-as-a-service product environment.

A natural team player you will display excellent communication skills as well as demonstrable ability to work collaboratively in a team environment across Agile based Scrum teams.

Your toolkit for success:

• Exposure to working in project delivery roles including experience working with closely with customers.
• Demonstrable understanding of software development lifecycle.
• Experience working within teams comprising of project managers, software developers, systems and infrastructure engineers and technical support staff.
• Ideally experience with a combination of the following; Confluence, Jira, Git, Microsoft Office, with emphasis on Word, Excel, Project and related collaborative document management using SharePoint.
• Experience with Intelligent Traffic System (ITS) industry experience would be highly advantageous but not essential. 

What does Transmax offer?

We offer:

• A competitive salary
• A high-trust, high-empowering, openly supportive working environment & culture
• WFH options (2 days in office per week)
• Uncapped training budgets to support your career development
• Employee Assistance Program with access up to 12 sessions
• Great EPPL scheme
• A recently renovated office in Milton (with some pretty great views, if you ask us)
• Corporate private health discounts through Bupa
• Flexible working hours & arrangements (the right to disconnect & enjoy life!)
• Lots of support for your career plans and advancement
• An environment where you’re encouraged to succeed.
  

With our culture of recognition, career development, and a supportive and stimulating and satisfying work environment - your next career chapter is waiting for you at Transmax.

If you’re interested in pursuing this opportunity, please apply by submitting your CV and a brief cover letter outlining your experience and suitability for the role. We would love to hear from you!

Successful applicants will be subject to a National Criminal History Check and a Qualification check.
Applicants must hold full working rights within Australia.
We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

As the Head Cook, you’ll be responsible for ensuring that all kitchen quality standards are always complied with. You will be supporting recruitment, training, and development of all kitchen crew, supporting the restaurant manager with Cost of Goods and ensuring all food safety and WH&S policies and procedures are adhered to.

We appreciate experience comes in many shapes and sizes, what we mean specifically is;

• Experience in a kitchen / cooking role within a busy hospitality environment
• Experience leading and developing a team
• Certificate in commercial cookery or equivalent experience
• Good understanding of food safety concerns
• Excellent interpersonal and communication skills

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Career growth – Australia and internationally
• Pathway to Restaurant Manager 
• Being involved in new product trials and launches
• Culinary training
• Great merch and generous discounts

We will also consider part-time applicants for this position.

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation. 

Federal Government client is seeking to identify suitable candidates to perform the role of Project Manager to support the agency to document business requirements, capture business needs, and design, create, evaluate, and document ICT solutions in new and existing ICT systems.

Project Managers support the agency by ensuring the high quality and consistent delivery of projects. Working under the broad direction of senior staff, they are responsible for managing the design, planning, development, implementation and evaluation of project outputs. They liaise and work with key stakeholders to foster partnerships, provide strategic advice and optimise the effectiveness of projects in I their area of responsibility. In performing a leadership role, they support innovation, changes in workplace practices and organises work in the context of competing priorities and strategic direction.

Estimated start date 01 September 2024

Initial contract duration 10 Months

Extension term 12 months

Number of extensions 2

Location of work ACT, QLD, VIC

Working arrangements Onsite

Security clearance Must be an Australian Citizen an able to obtain Baseline

Key duties may include, but are not limited to:

Project Manager – EL1

• manage, deliver and monitor projects that may have an organisation-wide impact.
• develop, manage and implement project plans and schedules in accordance with the agency’s project management framework and consider project interdependencies.
• collaborate with staff in immediate work area and with internal and external stakeholders.
• contribute to project design, governance arrangements and operational integration.
• ensure project deliverables and milestones are met on time and within budget.
• coordinate strategic planning for longer term project initiatives. • lead and manage staff and manage performance, attendance and health and wellbeing.
• develop staff capability through coaching, mentoring and succession planning. • provide expert advice and feedback to stakeholders and the agency's executive.
• research, review and evaluate projects in specific operational or technical areas.
• report on project outputs to stakeholders and oversee regular project reporting including status updates and exception reports.
• prepare and review written material including business cases, plans, reports and executive briefs and corporate documentation.
• undertake budget management, monitor expenditure and oversee procurement and contract management.
• identify, assess, manage, escalate, report and monitor project risks, issues and benefits, including developing treatment strategies.
• analyse project performance and coordinate quality management to ensure that project deliverables are fit for purpose and meet client needs.
• support innovation, manage and lead change and significantly contribute to business improvement strategies.
• develop and manage key stakeholder relationships and expectations to deliver projects.
• represent the work area or agency at external and cross-agency forums, including conferences and meetings. • exercise delegations appropriate to role in accordance with legislation and guidelines.

Senior Project Manager – EL2

• manage, lead and deliver projects that may have an agency wide impact.
• develop, implement and evaluate project plans and schedules in accordance with the agency’s project management framework and consider project interdependencies.
• collaborate with staff in immediate work area and with internal and external stakeholders.
• oversee project design, governance arrangements and operational integration.
• ensure project deliverables and milestones are met on time and within budget.
• lead strategic planning for longer term project initiatives.
• provide high level strategic advice and feedback to stakeholders and the agency's executive.
• research, review and evaluate projects within a section or specialist area.
• report on project objectives and outputs for presentation to the executive, and oversee ongoing project reporting.
• oversee, review and advise on written material including business cases, plans, reports, executive and ministerial briefs and corporate documentation.
• plan, manage and monitor financial budgets and oversee the management of contracts, procurement, resources and expenditure.
• identify, assess, manage, escalate, report and monitor project risks, issues and benefits, including developing treatment strategies.
• analyse project performance and oversee quality management to ensure that project deliverables are fit for purpose and meet client needs.
• drive innovation, manage and lead change, and actively contribute to and implement the agency’s strategic direction.
• engage, negotiate and manage key strategic stakeholder relationships to deliver projects and respond to changes in needs and expectations.
• represent and negotiate on behalf of the agency to advance the agency's interests at external, cross-agency, inter-jurisdictional and other forums.

Project Manager – EL1

• apply knowledge and skills in project and program management frameworks.
• understand the audience and context and effectively tailor communication and communication styles.
• develop and manage key stakeholder relationships and expectations.
• demonstrate personal resilience and manage challenging and sensitive situations.
• plan strategically and prioritise workload for self and teams to accomplish business outcomes.
• make decisions based on professional judgement, risk evaluation and in the context of the environment.
• collaborate with others.

Senior Project Manager – EL2

• apply knowledge and skills in project and program management frameworks

• understand the audience and context, anticipate responses and effectively tailor communication and communication styles

• develop and manage key strategic stakeholder relationships

• demonstrate personal resilience and apply well developed influencing, negotiation, conflict resolution and mediation skills

• demonstrate highly developed strategic planning skills to determine work priorities and deliver business outcomes

• make balanced decisions using professional judgement, risk evaluation and in the context of ambiguity and a changing environment

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)

We have an exciting role supporting our wider Products Services Team as an Associate Accounts Manager.

As an Associate Account Manager your role will be to support the team in maximising revenue from one or a small number of client accounts in order to achieve agreed revenue targets and sales quotas. This role is required to ensure complete customer satisfaction when dealing with their allocated accounts.

What You’ll Do:

• Assisting in formulating, implementing and managing strategic business plans regarding one or a small number of client accounts to achieve sales revenue and sales quota targets.
• Supporting the team as they liaise with clients to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisation.
• Acting as the main interface between the client and the organisation to ensure an optimal level of service is always provided and continually seek the opportunity to participate in clients' strategic business planning processes.
• Supporting the team in conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.

What You’ll Bring:

• Strong understanding of Account Management techniques and disciplines.
• Extensive experience and specialist skills in the configuration and maintenance of networking/communications infrastructure, including the ability to support a variety of technologies.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Specialised product and industry knowledge.
• Excellent communication skills, both written and verbal

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

 We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia, along with Dubai, are the  priority markets. Join the business that's changing the way Australians buy and sell cars! High volume business with huge growth opportunities!

Just imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let's make buying cars a truly joyous and painless experience. This becomes possible due to one of a kind reconditioning facility that is built for scale and quality.

About the role:

As our Brisbane Workshop Manager your main goal is to successfully operate and deliver a world class car refurbishment facility. This amazing opportunity sees you run an end to end reconditioning facility inclusive of Mechanical, Roadworthy, Paint shop, PDR, Detailing and Photography.. This includes top quality equipment - brand new hoists, detailing equipment, photobooth and Paint booth setup.

You will pioneer the future of used car repair, leveraging the latest technologies and management techniques to build a collaborative culture that delivers best in class efficiencies from the workshop. 

You will report to the Brisbane Head of Refurbishment and work closely with the broader management team.

Responsibilities include:

• Successfully manage a large multi brand used car workshop – currently operating at 200 cars per month, but sized to deliver 300 used cars per month 
• Owning core KPIs for Brisbane: Cost of reconditioning, number of cars prepared monthly, quality metrics
• Manage end to end operations of the workshop
• Work with the Head of Refurbishment to develop and grow a leadership team as we scale our operations
• Be a member of our Brisbane operations leadership team

• A reputation for being one of the best Operations Managers in Brisbane with the stats to back it up
• Someone who can get his hands dirty in the details, run large effective teams and lead by example
• 6+ years of experience across industries and leading teams. Experience of running an automotive workshop would be a big bonus
• Strong acumen to understand the customer pulse - what does the market want and how much to recondition cars to ensure maximum customer satisfaction without blowing out costs
• A passion that extends beyond operational work - you will own the end to end process. A keen eye for detail is crucial to keep the production line moving
• An ability to think outside the box, we pride ourselves on bringing new ideas and technologies in to the game
• An ability to build a collaborative culture that isn’t bound by ‘how it is done elsewhere’ - we will employ new technology to assist our operations and be constantly implementing the team’s ideas to improve how we operate
• Solid financial acumen as it relates to the running of a large workshop facility
• A personal mindset that anything is possible with the right people, innovation, technology and process
• Excellent ability to collaborate and apply a cross-functional mindset

• Excellent salary package commensurate with experience and expertise
• Great Employee Benefits
• 6months Parental Leave
• Employee Assist Program
• Excellent working conditions and culture
• Ground-up opportunity: play a role in shaping the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage.

The client is seeking to identify suitable Candidates to perform the role of Project Manager to help the agency monitor project schedules and budgets, prepare progress reports, and liaise with key stakeholders.

Project Managers support the delivery of the agency’s projects. They play a role in managing straightforward projects, developing, and maintaining relationships with internal and external stakeholders and provide specialist advice to ensure the consistent delivery of project outputs. The level of Security Clearance required for a Role will be confirmed at the time of Contract.

Estimated start date  immediate

Initial contract duration  28 Feb 2025

Extension term 12 months

Working arrangements The candidate will be required to attend and undertake their work at a Services Australia office in Adelaide, Brisbane, Canberra or Melbourne for a minimum of 3 days per week.

Security clearance Must be Australian Citizen with the ability to obtain Baseline

Candidates that are suitable to perform Senior Project Manager (EL2)

Main Duties may include, but not limited to, some or all of the following:

• manage, lead and deliver projects that may have an agency wide impact
• develop, implement and evaluate project plans and schedules in accordance with the agency’s project management framework and consider project interdependencies
• collaborate with staff in immediate work area and with internal and external stakeholders
• oversee project design, governance arrangements and operational integration
• ensure project deliverables and milestones are met on time and within budget
• lead strategic planning for longer term project initiatives
• provide high level strategic advice and feedback to stakeholders and the agency's executive
• research, review and evaluate projects within a section or specialist area
• report on project objectives and outputs for presentation to the executive, and oversee ongoing project reporting
• oversee, review and advise on written material including business cases, plans, reports, executive and ministerial briefs and corporate documentation
• plan, manage and monitor financial budgets and oversee the management of contracts, procurement, resources and expenditure
• identify, assess, manage, escalate, report and monitor project risks, issues and benefits, including developing treatment strategies
• analyse project performance and oversee quality management to ensure that project deliverables are fit for purpose and meet client needs
• drive innovation, manage and lead change, and actively contribute to and implement the agency’s strategic direction
• engage, negotiate and manage key strategic stakeholder relationships to deliver projects and respond to changes in needs and expectations
• represent and negotiate on behalf of the agency to advance the agency's interests at external, cross-agency, inter-jurisdictional and other forums

Main skills/attributes:

Skills for the Information Age (SFIA) required:

• Project management PRMG - Level 6

• Organisational change management CIPM - Level 6

• Quality management QUMG - Level 5

• Requirements definition and management REQM - Level 5

• Stakeholder relationship management RLMT – Level 5

• Measurement MEAS - Level 5 • Resourcing RESC - Level 4

Ability to:

• Apply knowledge and skills in project and program management frameworks
• Understand the audience and context, anticipate responses and effectively tailor communication and communication styles
• Develop and manage key strategic stakeholder relationships
• Demonstrate personal resilience and apply well developed influencing, negotiation, conflict resolution and mediation skills
• Demonstrate highly developed strategic planning skills to determine work priorities and deliver business outcomes
• Make balanced decisions using professional judgement, risk evaluation and in the context of ambiguity and a changing environment

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Based in Brisbane you will have proven experience in the legal or accounting industries. You will be a strategic and supportive partner for our customers in this opportunity. As a tenacious and empathetic expert, you will proactively engage in the day-to-day management of your accounts, including strategic account planning and customer success issue resolution.

Reporting to the Manager of Customer Success, you will be responsible for developing and maintaining existing and new customer relationships while leading the customer to full adoption of our product. We are looking for someone who is customer focused, social, and analytical.  You will possess an aptitude for learning and using new software and be someone who can communicate clearly and effectively. This is a chance to make an impact in a successful cloud-based technology business.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company

What you will do:

As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. Your responsibilities encompass a broad spectrum of activities aimed at building enduring relationships, addressing critical issues, and maximising the value of Actionstep's services.

Here's how you'll make an impact:

Relationship Building and Issue Resolution: Build enduring customer relationships by resolving issues promptly and tailoring solutions to their needs.

Primary Interface and Ambassador: Act as the main contact point to manage critical situations and educate customers on Actionstep's capabilities for effective usage.

Risk Management and Proactive Retention: Evaluate customer risk, proactively preventing dissatisfaction, and driving retention throughout their lifecycle.

Autonomous Account Management and Advocacy: Independently drive accounts while advocating for customers and reporting feedback to stakeholders.

Customer Engagement and Product Updates: Conduct regular in-person meetings, prioritize customer requests, and communicate updates for an exceptional experience.

Advocacy Development and Best Practices: Establish advocacy relationships with key customers, sharing best practices to enhance processes continually.

Strategy Alignment and Revenue Management: Align with customer strategy, conduct business reviews, and manage revenue through retention, renewal, and product adoption.

The KPIs you will own:

• CSAT (Customer Satisfaction) for Customer Success interaction
• Increase of NPS (Net Promoter Score) (owned with the Customer Team Organization)
• Customer churn percentage (owned by the Customer Success Organization)
• CHS (Customer Health Score)

Who you are:

Compassionate: you can mediate, counsel, and empathize with both internal and external teams to ensure customer expectations are managed while validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Principled: you build credibility and trust by understanding and addressing customer requirements.

Results-focused: you like to check things off your list and have a bias for action, using your decision-making prowess to make decisions quickly and solve problems.

Detail-oriented: you zoom in on the important facts and connect the dots between seemingly unrelated items.

Collaborative: you thrive when sharing ideas and connecting with the right people to find solutions

Cool under pressure: you know how to focus and keep your eye on the results.

What you will bring:

• Accounting / trust accounting knowledge
• Exposure to the legal industry (working with lawyers and law firms)
• A strong understanding of technical vernacular in order to effectively communicate with customers and internal teams.
• Experience working with Microsoft Teams, Churn Zero, Fresh Desk, Zoom, Azure
• 2+ years of experience in a Customer Success, Consulting or Sales related field
• Confident, high energy, self-motivated and a true team player
• Creative thinker, strategic and proactive
• Ability to effectively communicate through all mediums (virtual, verbal, listening, written).
• Strong aptitude for technical software products
• Ability to build credibility and trust by understanding and addressing customer requirements
• Proven track record of sustaining & growing complex relationships
• Proven ability in customer retention, presentation skills, and ability to work independently to deliver customer success.
• Exceptional client management and communications skills
• Experience working with senior and executive level customer contacts

We offer a fantastic and inspirational working environment!

• Flexible working.

• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.

• Wear what you like to work.

• Unlimited Annual Leave

• Take your birthday off.

• Socials and team building events, remote and in person.

• Relaxed and friendly team.

• Fantastic training and development opportunities.

• Bring your passion and feel the energy 
• Work within a positive, dynamic team environment.
• Great discounts & benefits across our variety of brands!

Reporting to the Group Services Optimisation Lead, the Program Manager is responsible for  the establishment, development and successful delivery of a portfolio of initiatives across the group, delivering cost reduction targets for the year. 

You'll be an experienced Project or Program Manager, who has worked in operational change/business transformation environments supporting new ways of working. 

This role works directly with alcohol and gaming environments, so you'll need to be comfortable working in this area of industry. 

Sound good? Read on.

Here is a taster of what you can expect in this role:

• Initiate, lead and implement end to end business improvement opportunities for a wide range of store and venue optimisation initiatives, across the Endeavour group businesses. 
• Support the delivery of process change that challenges the cost of doing business; by identifying and valuing opportunities for improvement.
• Effectively collaborate with a broad range of key business stakeholders to support productivity model overlays, and on-going performance convergence relative to budgeted / forecasted metrics.
• Inspire, coach, support and develop supporting project team and business partners on best practices, ensuring that the overall team’s work-plan is delivered, with a pipeline of skills to support future team capability requirements.
• An ability to work in an autonomous and self-paced environment, whilst still being collaborative and seeking help where needed.

About the opportunity:

We are looking for an Irrigation Manager to oversee the delivery of irrigation across the Fitzroy Macadamia developments in Gogango, Queensland (65km SW of Rockhampton). This role coordinates and oversees the delivery of irrigation requirements across the macadamia developments in the Fitzroy River region. You will provide irrigation expertise supporting the irrigation system design and installation.

Key Responsibilities:

Reporting to the Area Manager - Fitzroy Macadamia Operations, you will be responsible for:

• Providing irrigation expertise with the irrigation systems design and installation.
• Monitor water account balances and requirements from various users.
• Program, manage and control automation systems.
• Provide guidance to orchard managers on irrigation requirements.
• Be a role model by demonstrating precise and safe work behaviours and reinforcing policies and procedures.
• Coordinate delivery of water via suppliers and infrastructure to users as required.
• Maintain effective working relationships.
• Identify the training needs of workers.

• You will hold a C class drivers’ license (essential).
• Experience in operation and management of pressurised irrigation systems.
• Experience with irrigation automation.
• Experience with tree crops.
• Project management experience.
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Strong organisation and time management skills.

• Competitive annual salary up to $110,000 p.a., dependent on experience and qualifications.
• Eligibility to participate in the company’s group salary continuance, group life insurance plan and annual bonus scheme.

How to Apply:

Please submit a covering letter addressing the requirements mentioned above and your resume via our website by 28 June 2024. Please note that candidates may be evaluated before the closing date.

About Rural Funds Management:

Rural Funds Management (RFM) is an industry leader managing approximately $2.3 billion in agricultural assets on behalf of retail and institutional investors, including the ASX-listed Rural Funds Group (RFF). We have over 27 years' experience owning, developing, and operating farms in most Australian states. 
At RFM, our culture is built on the core principle of 'Managing good assets with good people.' We believe in being precise, offering variety, rewarding effort, and providing a friendly workplace. 

Joining RFM means becoming part of a dedicated team of over 240 professionals, including fund managers, finance experts, horticulturists, agronomists, and farm managers. Whether you are seeking a corporate or operational role, RFM has a place for individuals who are passionate about agriculture and finance.

The Business Development Manager for Queensland plays a pivotal role in Utemaster's expansion into the Queensland market. This position involves establishing and cultivating new business through proactive sales efforts, with a focus on automotive dealerships. 

The successful candidate will be articulate and polished in presentation, embodying energy and empathy in their interactions. Operating autonomously, they will drive the sales function to achieve sustainable growth, demonstrating tenacity as a new business hunter while also nurturing existing relationships with care and diligence. Relentless follow-up and a commitment to living our company values are integral to this role's success.

About the Company:

Utemaster Australia designs, manufactures, and distributes market-leading ute accessories nationwide. Their products, available through car dealers and 4x4 stores, come with a 3-year warranty through an extensive network. 

Dedicated to helping people get things done and enjoy life's adventures, Utemaster focuses on reducing business running costs and maximizing productive hours. Their range ensures users spend less time searching for and loading gear, while maintaining an attractive and professional appearance for their utilities.

KEY RESPONSIBILITIES:

• Secure new business by engaging with automotive dealerships and resellers.
• Establish and maintain strong relationships with dealers and resellers in the Queensland territory.
• Conduct a minimum of three days per week on the road, with the remaining time working from home office.
• Utilise Netsuite CRM to manage customer relationships and sales activities.
• Prepare and deliver presentations on Utemaster products and services.
• Attend industry events and trade shows to promote Utemaster products.
• Provide regular sales reports and updates to the Australian Sales Manager.
• Meet and exceed sales targets and objectives.
• Participate in a comprehensive onboarding process, including training on products, internal systems, and company processes.

QUALIFICATIONS:

• Proven track record in business development or sales, preferably in the automotive industry.
• Experience with Netsuite CRM is beneficial.
• Strong understanding of sales processes and strategies.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Strong organizational skills and attention to detail.
• Ability to build and maintain strong relationships with clients.
• Results-driven with a focus on achieving sales targets.

What We Offer:

• Exciting opportunity to make your mark, and take ownership of the sales and growth functions, while working with a supportive management team.
• Innovative culture & growth-focused team,
• Security of a well-respected stable business in a growth industry
• Work directly with the Sales Director to set sales strategy and growth targets,
• Incentive & Recognition program
• Ongoing professional development tailored to you, earn and learn! Access to coaching and development, from some of the industry’s top performers
• Opportunities to travel Australia-wide and New Zealand.
• Vehicle and tools of the trade

Hello!

Thank you for showing interest in our role at Fundd. We are a young finance broking business and our staff work wherever they like. Whether it's at home, in a co-working space, or even at the beach, we believe in promoting a healthy work-life balance for our team members.

At Fundd, we distinguish ourselves from our competitors by fostering a culture of adventure and individual freedom. Our team shares similar values and interests, creating a cohesive and vibrant working environment. We specialize in various lending areas, including home loans, asset finance, personal loans, as well as commercial and development lending. Ongoing training is provided to ensure our team is up-to-date with the latest industry knowledge.

As a socially conscious organization, we actively contribute to the betterment of our society by supporting organizations and individuals in need. Making a positive impact is an integral part of our company ethos.

The role of Client Services Manager/Mortgage Broking Assistant is a dynamic blend of customer service and loan processing. You will be the main point of contact for our clients and work closely with brokers to find suitable lending solutions. With different clients and lenders having unique requirements and guidelines, the role offers constant learning opportunities in the ever-changing finance industry.

Whether you are new to the finance industry and looking to enter the field or have prior experience, this role is designed to suit individuals with a passion for finance and a drive to excel.

**IF YOU WANT TO STAND OUT FROM EVERYONE ELSE, SEND A 5 MINUTE VIDEO ANSWERINGS THESE QUESTIONS**

1. Can you walk me through your background and experience that makes you well-suited for this role?

2. What motivates you, and how do you approach setbacks or challenges in your work?

3. Can you describe a time when you had to work collaboratively in a team environment? What was your approach, and what did you learn from that experience?

4. How do you prioritize and manage multiple tasks or deadlines? Can you give me a specific example?

5. Why are you interested in this role and our organization? What excites you most about potentially joining our team?

Send to [email protected]

NOTES:

• Candidates will be required to complete an aptitude test as part of the selection process.
• This is a permanent position available as either part-time or full-time, depending on the applicant's preference.
• Salary range: $52,000 - $65,000 + Super + Bonus

• Proven experience in client services or mortgage broking, preferably in a remote work environment.
• A Bachelor's degree in finance, business administration, or a related field is desirable however not mandatory.
• Excellent communication and interpersonal skills with a confident phone manner.
• Strong problem-solving abilities and creative thinking skills.
• High level of self-discipline and ability to work independently.
• Proficiency in Microsoft Office and other relevant software applications.
• Familiarity with the Australian mortgage market and regulations.
• Passionate about helping clients achieve their financial goals.

• The flexibility of works hours and location
• Awesome culture and work/life balance while still working on daily challenges
• Young and exciting business with a like-minded growing team
• Ability to grow your personal knowledge base and experience
• You’ll be remunerated well for good work
• Opportunities for growth and mentorship within the business and industry

Hello!

Thank you for showing interest in our role at Fundd. We are a young finance broking business and our staff work wherever they like. Whether it's at home, in a co-working space, or even at the beach, we believe in promoting a healthy work-life balance for our team members.

At Fundd, we distinguish ourselves from our competitors by fostering a culture of adventure and individual freedom. Our team shares similar values and interests, creating a cohesive and vibrant working environment. We specialize in various lending areas, including home loans, asset finance, personal loans, as well as commercial and development lending. Ongoing training is provided to ensure our team is up-to-date with the latest industry knowledge.

As a socially conscious organization, we actively contribute to the betterment of our society by supporting organizations and individuals in need. Making a positive impact is an integral part of our company ethos.

The role of Client Services Manager/Mortgage Broking Assistant is a dynamic blend of customer service and loan processing. You will be the main point of contact for our clients and work closely with brokers to find suitable lending solutions. With different clients and lenders having unique requirements and guidelines, the role offers constant learning opportunities in the ever-changing finance industry.

Whether you are new to the finance industry and looking to enter the field or have prior experience, this role is designed to suit individuals with a passion for finance and a drive to excel.

**IF YOU WANT TO STAND OUT FROM EVERYONE ELSE, SEND A 5 MINUTE VIDEO ANSWERINGS THESE QUESTIONS**

1. Can you walk me through your background and experience that makes you well-suited for this role?

2. What motivates you, and how do you approach setbacks or challenges in your work?

3. Can you describe a time when you had to work collaboratively in a team environment? What was your approach, and what did you learn from that experience?

4. How do you prioritize and manage multiple tasks or deadlines? Can you give me a specific example?

5. Why are you interested in this role and our organization? What excites you most about potentially joining our team?

Send to [email protected]

NOTES:

• Candidates will be required to complete an aptitude test as part of the selection process.
• This is a permanent position available as either part-time or full-time, depending on the applicant's preference.
• Salary range: $52,000 - $65,000 + Super + Bonus

• Proven experience in client services or mortgage broking, preferably in a remote work environment.
• A Bachelor's degree in finance, business administration, or a related field is desirable however not mandatory.
• Excellent communication and interpersonal skills with a confident phone manner.
• Strong problem-solving abilities and creative thinking skills.
• High level of self-discipline and ability to work independently.
• Proficiency in Microsoft Office and other relevant software applications.
• Familiarity with the Australian mortgage market and regulations.
• Passionate about helping clients achieve their financial goals.

• The flexibility of works hours and location
• Awesome culture and work/life balance while still working on daily challenges
• Young and exciting business with a like-minded growing team
• Ability to grow your personal knowledge base and experience
• You’ll be remunerated well for good work
• Opportunities for growth and mentorship within the business and industry

LegalVision is a market disruptor in the commercial legal services industry. Our mission is to power the success of every business by delivering legal support that is proactive, affordable and commercial, and the key way we do this is through our industry-first legal services membership. We have assisted over 200,000 businesses across New Zealand, Australia and the UK, and we’re just scratching the surface. We were named Law Firm of the Year at the 2021 and 2022 Australasian Law Awards, and a 5 Star Employer of Choice by Australasian Lawyer in 2023.

The Opportunity

As a Client Success Manager, you will be part of our Client Success team that prides itself on providing outstanding service to our 10,000+ clients. We know that exceptional client service keeps our members happy, which is the fuel for our growth.

Our Client Success Managers work with our members to ensure their businesses get the legal assistance they need in an efficient and valuable way. Our best CSMs take the time to understand a client’s business goals and challenges and work collaboratively with the client to deliver effective short and long-term solutions. They continuously work on their legal product knowledge and they are business savvy. They are proactive, organised and diligent. And they never tire of speaking to our member clients!

Key Responsibilities

• Establish relationships with new members and onboarding them to our member platform.
• Drive the value of our membership by supporting members to regularly engage with our Legal team.
• Identify upgrade or extension opportunities and provide quotes.
• Act as the go-to person for any client questions or concerns, including responding to queries about our member platform or the legal services provided by us.
• Action client feedback to continuously improve our membership offering.
• Analyse member usage patterns to identify potential issues and encourage members to get the most value out of our membership.
• Relay feedback on our membership and the client experience to other LegalVision teams to improve the member experience.
  

You’ll have challenging but attainable KPIs, talented colleagues, supportive leaders and excellent tools to help you succeed in the role. You will receive both formal and on-the-job training to give you a strong understanding of the legal and commercial needs of Australian and New Zealand businesses.

The Ideal Candidate

• Experienced in customer service/account management: You have at least six months of experience working in a customer service or account management role, and are excited to pursue a career in this area. Legal experience is not required for this position, training will be provided.
• Passionate about helping clients: You have excellent client service focus and the ability to problem-solve or sell additional services when appropriate. You’re dedicated to creating support experiences that exceed client expectations.
• Personable, empathetic and understanding: A friendly and professional demeanour will get you far as this role will be client-facing and relies upon identifying and solving client problems.
• Driven, autonomous and efficient: You work independently and take ownership of your own activities and responsibilities. You are constantly looking for ways to challenge yourself and to improve yourself and the systems around you.
• Business and tech-savvy: You will be using our innovative in-house technology to assist clients. You pick up new skills quickly. You are able to get into the mind of a business owner and understand their priorities and concerns.

The Perks

• Fast-paced environment with exciting growth opportunities for high performers.
• Talented and energetic teammates across Australia, New Zealand and the UK.
• Ability to earn an additional 5 days of annual leave per year, plus paid birthday leave, volunteering leave, and parental leave.
• Annual budget to spend on external learning and development.
• Regular team socials, drinks and team lunches.
• Vibrant office environment in Surry Hills which is super close to Central Station, and flexible work-from-home options.

Apply today!

If this role sounds like it could be a great next step, we’d love to hear from you. Applications will be reviewed on a rolling basis and will close once the role is filled, so apply early to avoid missing out.

A note to recruiters: we’re all over this role, so there’s no need for you to get in touch. LegalVision does not accept unsolicited CVs or responsibility for any fees related to unsolicited CVs. Thanks!

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

The Workforce Optimisation team is responsible for several outsourced projects and services for some of our biggest clients in Datacom. We have a bigger purpose—not only are we focused on delivering awesome business outcomes, but we are also thinking, planning, and taking action on revolutionising the technology industry!

The Workforce Planning Manager is responsible for analysing, forecasting, and planning workforce supply and demand, as well as talent needs and gaps, to ensure that an organisation has the right people with the right skills to support its business objectives.

Our offices are based in Adelaide, Melbourne, Sydney, and Brisbane. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. Therefore, we leave it to you and the team you join to figure out what works best! 

Please note that to be successful in this role, you must be an Australian Citizen and be able to obtain a Baseline or NV1 security clearance.

What you’ll do   

The Workforce Planning Manager is responsible for (but not limited to):

• Analysing, implementing, and monitoring workforce planning initiatives to optimise and scale the evolving workforce and long-range plans.
• Collaborating with business leaders, strategic planning, HR, Finance, and other stakeholders across the company to review existing and future workforce needs and to ensure alignment with business objectives and financial goals.
• Collecting, interpreting, and evaluating workforce metrics to provide data-driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning, reviewing processes, and monitoring plan effectiveness.
• Lead the development, execution, and communication of the company’s workforce planning roadmap to optimise and scale an evolving global workforce and to create strategic long-range plans.
• Oversee workforce planning initiatives, including headcount metrics analysis, internal and external talent assessments, forecasting, plan roll-out, processes, and controls.
• Selecting, developing, and evaluating personnel to ensure the efficient operation of the function.

We are a pretty agile company. We are keen to respond to customer, technology, and internal stakeholders’ changing requirements, which can mean evolving in our roles to meet those needs. 

What you’ll bring  

• Extensive experience with workforce planning and scheduling in a large complex organisation – Ideally within a Business Process Outsourcing (BPO) environment
• Strong understanding of business requirements with an appreciation of business strategy, forecasting and workforce behaviour
• Ability to work on moderately complex assignments, requiring judgment in resolving issues and making recommendations.
• Assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to interact with a variety of stakeholders and team members across different business units
• Blend of commercial, technical, and consulting skills.
• Strong financial management practices with a clear understanding of the relationship between costs, utilisation, and project revenue
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirement
• Proven analytical and problem-solving skills

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest Information Technology professional services suppliers. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people who give Datacom its unique culture and energy, which you can feel from the moment you meet with us. 

We care about our people and provide a range of perks, such as social events, chill-out spaces, remote working, flexi-hours, and professional development courses. You’ll have the opportunity to learn, develop your career, connect, and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges. You will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone. We take pride in the steps we have taken and continue to take to make our environment fun and friendly and our people feel supported. 

#LI-Hybrid