Total 5,651 Manager job vacancies in Sydney, Australia

What a Senior Customer Growth Management does at Visa:

• Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
• Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
• Identify/track adoption and growth opportunities within existing clients
• Organise monthly/quarterly reviews with customers to minimise friction and churn risk
• ·Work with Account Managers to identify upsell and renewal opportunities
• Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution.
• Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
• Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
• Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
• Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

At Turner & Townsend we?re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our major global clients deliver ambitious and highly technical projects, in over 130 offices worldwide.
Our team is dynamic, innovative and client-focused, supported by an inclusive and fun company culture. Our clients value our proactive approach, depth of expertise, integrity and the quality we deliver. As a result our people get to enjoy working on some of the most exciting projects in the world.
Our Sydney office is currently seeing a strong pipeline of work coming through for our super charged sectors in Defense and High-Tech. The role will be helping the team in managing the scale and volume of new opportunities as well as managing clients and supporting ... Click here to view more detail / apply for Senior Cost Manager / Cost Manager ? MEP

Job Description

The Group Reporting Manager is responsible for overseeing the external financial reporting and governance requirements for the group, offering support across the organisation in applying accounting policies and standards, and providing technical accounting guidance to ensure accurate implementation.Other key responsibilities will include the following:

Actively lead and motivate a large team through the half-year and year-end reporting process to meet external and internal financial reporting requirements while driving excellence and accuracy.
Oversee the day-to-day delivery of external reports to auditors and other external parties, ensuring that business units provide timely and accurate financial information to relevant stakeholders across the organisation.
Develop strong relationships with key stakeholders and use your expertise in external reporting and accounting to address issues and implement process improvement initiatives.


... Click here to view more detail / apply for Group Reporting Manager

20th August,
HAYLO People are experts in Personal Injury and General Insurance recruitment, we are partnered with  a highly reputable broker based in Sydney CBD who are seeking an experienced Workers Compensation Senior Case Manager, Injury Management Advisor or Senior Account Executive/Manager to join their high performing and supportive team.

$120,000 super benefits
Hybrid & Flexible Working within a Permanent Role
Excellent opportunity to manage client relationships & provide strategic advice across a national portfolio
You'll be the primary point of contact for clients, guiding them through policy management, renewals, claims processes, and risk assessment. You will also have the opportunity to support Junior Account Executives in their growth & development into future Account Managers.
Duties Include:


Build and maintain strong relationships with clients, understanding their unique needs and offering tailored insurance solutions.
Manage the entire

... Click here to view more detail / apply for Account Manager ? Workers Compensation

Atlas Migration is a migration and education agency based in Sydney that operates across the entire Australian territory.

Come visit our free info point to get information about Visas, courses, degrees and other matters. Renowned for its professionalism and exceptional customer service, Atlas Migration stands out in its field.

Atlas Migration is now looking for an experienced, reliable and well-spoken Customer Service Manager to join their team. The right candidate will be responsible for leading a team that delivers exceptional customer service, addressing customer issues, improving processes, and contributing to overall customer satisfaction and loyalty.

Your responsibilities:

Leading and managing the team of customer service representatives - this includes hiring, training, and supervising the staff to ensure they provide excellent customer service.
Establish and communicate service standards for the team - this includes defining expectations for response times, resolution processes, and overall customer interaction.
Handle escalated customer issues and ensure that concerns are addressed promptly and satisfactorily.
Track and evaluate the performance of the team - this involves analyzing metrics such as response times, customer satisfaction scores, and resolution rates to identify areas for improvement.
Identifying opportunities to improve processes and streamline customer service operations - this involves assessing current workflows, gathering feedback, and implementing changes to enhance efficiency and customer satisfaction.
Collaborate with other departments, such as sales and marketing to share customer feedback and insights. Answer customers’ questions, resolve problems, and maintain customer satisfaction by providing problem-solving resources;
Maximise customer operational performance by providing help desk resources and technical advice;
Maintain accurate records and document all customer service activities and discussions
Stay informed on the latest industry techniques and methods
Developing and executing post-sales services to monitor customer satisfaction, and refine the services offered

About you:

At least 2 years working as a Customer Service Manager;
Strong communication and leadership skills;
Outstanding customer service skills;
Outstanding problem-solving skills;
Strong ability to work well under pressure and to manage issues that may arise;
Ability to handle enquiries appropriately and find the right solution for anyone;
Knowledge of Italian language is a must.

Job type: Permanent/full-time position
Salary: $70,000 - $80,000

Are you wanting to work for an organisation that values their people, invests in communities, is passionate about diversity and inclusion, and has a commitment to our environment? If this resonates, then we have an opportunity for you.
The Role
We are currently seeking an energetic and experienced Area Manager. The purpose of this role is to act as the frontline contact and face of OBrien within our Electrical and Plumbing Franchise network.  Key success involves relationship management, and business coaching to help drive and deliver on key growth strategies. This includes:

Supporting the transition, induction and training of new franchisees into the wider business Model
Ongoing coaching, guidance and support for franchisees
Providing value add interactions and facilitating meaningful and beneficial connections for franchisees by leveraging the Group model
Facilitating business planning and review sessions to identify and resolve issues and track
... Click here to view more detail / apply for Franchise Area Manager

WOW Recruitment is currently looking for a driven Commercial Business Development Manager for our client in the Renewable Energy sector.
Looking for a stable market to get into? Renewables and solar could be it!
You will have the opportunity to work within an organisation that's leading the renewable energy industry with operations that expand across Australia. Our Client's commitment to sustainability is built upon energy savings and delivering results.
This is both an on the field and office based role, the role will involve travel prospective client sites where you will close sales face to face.


80k - 90k Base Super Car Allowance (OTE $150k in your first year!)
Offices in Surry Hills
Flexible working arrangements - On the Field and In the Office
Phone-based and face-to-face selling experience is highly desirable!

The Role:



... Click here to view more detail / apply for Commercial Business Development Manager

19th August,
THE OPPORTUNITY We have an exceptional opportunity with one of our clients for a National Operations Centre Manager to join a global, award-winning team headquartered in Sydneys Western Suburbs. Are you a dynamic and visionary operations leader with expertise in transforming teams and cultivating a high-performing culture? Our client, with a diverse team of 10,000 FTE ranging from frontline personnel to senior executives across Australia, operates in a fast-paced global business environment. They are committed to aligning decades of specialised security expertise with continued investments in people, service delivery excellence, and innovation to meet the ever-changing environment. This role offers you the chance to make your mark and work with a real team that is highly accountable and is an award-winning market leader. LETS TALK ABOUT YOU The National Operations Centre (NOC) Manager will lead and manage a centralised team to support the delivery of exceptional
... Click here to view more detail / apply for National Operations Centre Manager

The Role & Responsibilities:
We have an exciting opportunity for an experienced and customer-focused  Assistant Manager  to lead and develop the team at our Nude Lucy store in  Eastgardens . This is a  Part-Time role, 25  hours per week. Successful candidate must be available to work  Sunday and Monday.
Benefits & Culture

Competitive salary
Generous Uniform allowance and incredible product discounts
PLUS 40% off Accent Group brands | Hype DC, Skechers, Platypus, Vans & many more!
Access to our Employee Benefits program which includes Employee Assistance Program
Discounted Gym Memberships & Health Insurance packages
Work amongst premium product alongside fellow passionate and dedicated sneakerheads/ fashion stylists
Opportunity to progress within the business and receive ongoing training and support

Responsibilities include:

Lead by example to set management expectations across your Team


... Click here to view more detail / apply for Nude Lucy Part-Time Assistant Store Manager ? Eastgardens

Seize the opportunity to work for a leading global retailer.
About us:
Spotlight Retail Group (SRG) is Australia's largest privately-owned and operated family business, operating more than 150 stores throughout Australasia.
Comprising of iconic brands Spotlight, Anaconda ,  Mountain Designs  and  Harris Scarfe , Spotlight Retail Group is acknowledged and respected as an Australian Retail Industry leader.
If you have the skill and determination that saw Spotlight grow from a family-run market stall to a successful global retailer, youll feel right at home as a Spotlight Team Leader!
What your days will look like:

Support the Store Manager and fellow Management Team in all areas of the business
Meet regular targets for your department and identify opportunities for sales growth
Prioritise customers and a great customer experience
Lead by example and communicate management expectations
High volume stock management

... Click here to view more detail / apply for Department Team Leader ? Hornsby Full time NSW ? Metro

We are seeking a new Project Manager to join our dynamic team. If you are passionate about providing a high level of customer service, supporting key clients within the electrical industry, learning new skills and the opportunity to advance your career then this is your chance to apply for a role which will give you all of this and much more.
Reporting to the Operations Manager, this role will be based in our Campbelltown office.
Addelec Power Services Pty Ltd is a high voltage electrical services provider with the knowledge and capability to exceed project needs from design conception through to commissioning. We are specialists in industrial high and low voltage electrical services and associated civil works, including installation, maintenance, testing, commissioning, and project management to both public & commercial sectors across Australia.
Addelec Power Services is a complete service provider who work collaboratively with the Client from ... Click here to view more detail / apply for Project Manager

The Opportunity:
As the Service Support Manager, the objective is to oversee the daily operations of the Service Department by managing the team effectively and ensuring safety, efficient work-in-progress (WIP) management, quote accuracy, productivity, high work quality, and vehicle recovery, all while upholding a high standard of customer service.
Your responsibilities will include establishing and maintaining connections across various business divisions related to the service sector. You will be tasked with identifying and capitalizing on opportunities for efficiency and improvement, as well as developing reports that provide comprehensive data on enhancements and time-saving initiatives for the business.
Role Located: Fairfield, NSW
 Komatsu benefits:

Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
Financial: Income Protection Insurance provided through our company superannuation fund.
Career: Recognition, awards, flexibility, further education studies and
... Click here to view more detail / apply for Service Support Manager

About the role 
An opportunity has arisen for a Head of Finance to join a well-established, and respected organisation, based in Newcastle, NSW.  Our client is a true leader within their field and owing to existential growth, they have been able to consolidate their business and transform the team to continue on their current growth path and further. Taking a hands-on approach, this role will lead and take ownership over the day to day running of group finance, inclusive of all internal and external reporting as well as managing and mentoring the finance team. As part of the leadership team you will provide commercial acumen and support to Operations and reporting into the Chief Executive Officer.
The responsibilities The main duties include:


Provide strategic guidance to the CEO & leadership team based on comprehensive financial analysis & insights into market trends/opportunities to support the development &


... Click here to view more detail / apply for Head of Finance

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.

Reporting to our Paid Media Director, you will create impact within our Paid Media team. You'll contribute to guiding media performance and account growth. Your main responsibilities will include activation and optimisation, reporting and insights, testing and data analysis, and client communication across large accounts. ,

Your primary responsibilities will include:

• Collaborate with the appointed digital partner to ensure processes, frameworks and KPIs relating to Paid Social are up to date following the growing use
• You will work in partnership with directors and heads of other departments and divisions to ensure adherence to best practice in all areas.
• You will work with the data, planning and other media teams to understand how Paid Social integrates with other media formats and channels.
• Work with data suppliers and other 3rd party data experts to contribute to data visualisation and presentation.
• Interrogate and identify opportunities to build better Paid Social media plans and processes, working in collaboration with appointed digital partners to agree on the best approach.
• You will ensure all work is QA'd and completed to the highest standards.
• Design, deploy and manage basic to advanced campaigns on the different social networks in addition to performing or assisting in validation / audits on campaigns for members of the same team
• Participate in the development of Paid Social media strategies which address the objectives of the client and will enable us to achieve their goals and KPIs
• Ensure that audits and research are utilised to deliver insight-driven/data-driven strategies
• Work with internal & Client Service teams to assist in the smooth implementation of work
• Lead key campaign meetings (internal & client-facing) to represent the social team and provide support and actionable next steps when relevant
• Analyse the performance of campaigns and identifying strategic opportunities, facilitating change to exceed client expectations and KPIs.
• Provide Social Media training to our teams and clients.
• Produce client facing reports, studies and presentations to Jellyfish brand standards.
• Stay abreast of industry trends and all applicable technologies, including developments in – social media, analytics, online marketing, E-commerce and online consumer behaviour.
• Work in collaboration with other media channels.
• Build logical and audience focused media plans.
• Lead the campaign strategy, researching potential marketing channels, analysing competitors, and adopting a test & learn approach.
• Project managing all activity and processes required to proficiently run and create campaigns.
• Manage relationships with partners and communicate account strategy, budgets, and performance.

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.
This is an opportunity for an experienced facilities professional to join our dynamic Parramatta Real Estate Management Services team. 
You will manage key relationships with tenants and service providers, whilst also making recommendations to improve the environmental performance of our clients? assets. Your ability to manage budgets effectively and contribute to investment plans to maximise asset values will also be key, as will the ability to control costs and expenditure.
Other key accountabilities include:

Ensuring building compliance and driving initiatives on engineering standards across the business.
Developing and enhancing the team?s portfolio of services.
Managing the presentation and day-to-day operations of allocated properties, including security, maintenance and safety.
Developing strong relationships with internal and external stakeholders, including tenants, clients,
... Click here to view more detail / apply for Facilities Manager

The role
This role will lead the business development function for the Commercial Litigation group within the Disputes and Regulatory Stream. You will be working with some of the most high-profile clients of the firm.
In your role, you will oversee the strategic development and management of the Firm's key initiatives relating to disputes and commercial litigation - including client management, pursuit initiatives and related pitching. You will work closely with the other business development managers in your Stream, including those for Regulatory and IP and IT. You will be supported by a shared pool of Advisers and Coordinators within the Disputes and Regulatory Stream and have access to a centralised pitching team for larger, panel-based opportunities. This role will report to the Senior Manager for Disputes and Regulatory.
Key responsibilities:
In this position you will have the opportunity to work alongside industry leading partners to ... Click here to view more detail / apply for C&M Manager ? Commercial Litigation

The role
This role will lead the business development function for the Corporate M&A, Capital Markets & Tax practice groups within the Advisory & Transactions Stream. You will be working with some of the most high-profile clients of the firm.
In your role, you will oversee the strategic development and management of the Firm's key initiatives relating to Corporate M&A, Capital Markets & Tax - including client management, pursuit initiatives and related pitching. You will work closely with the other business development managers in your Stream, including those for Banking & Financial Services and Restructuring & Insolvency and . You will be supported by a shared pool of Advisers and Coordinators within the Advisory & Transactions Stream and have access to a centralised pitching team for larger, panel-based opportunities. This role will report to the Senior Manager for Advisory & Transactions.
Key responsibilities:
In this position ... Click here to view more detail / apply for C&M Manager (Corporate & Tax)

Careers That Change Lives
What does it take to be a leader at Medtronic? We look for inspiring and inclusive leaders who partner with others, knowing that diverse talent, skills, and perspectives lead to better outcomes. Due to growth and expansion our Surgical Innovations Team has a newly created role for a Senior Business Operations & Sales Administration Manager to join our leadership team in Sydney. Reporting directly to the VP of Sales & Marketing Surgical Innovations, this is a truly unique opportunity to elevate and drive your career

A Day in the Life

This exciting newly created position will be part of an established senior leadership team and play a critical role in our pursuit for business excellence. The position will drive change and implement best practices to maximise efficiencies, streamline and simplify processes to optimise our operation health. Supporting a large sales team, you will provide key data analytics and insights on inventory and sales enabling speedy and decisive action on critical business decisions. Strong stakeholder engagement and a proactive approach to people development will be required, as well as a solid knowledge of data analytics and reporting.

Responsibilities may include the following:

Administration and Operations
• Provides leadership and day to day management of the ANZ Medical Surgical Sales Administrative Support and Inventory team
• Liaises with Customer Service and the commercial team to assist with issues related to customer invoicing, order fulfilment, stock returns, and other areas as needed to ensure accuracy & timeliness of all Customer Service activity
• Partners with leadership to ensure process consistency and timely completion of activities including management of product complaints, FCA’s, Cornerstone training and expired inventory
• Oversees and drives improvements in Compliance processes, submissions, tracking and reporting through the development of an ECATS portal and program
• Assist with training of inventory control concepts and methods across Medical Surgical to drive efficiency and accountability
• Improve ANZ inventory utilization and Territory Manager effectiveness and efficiency in field stock management
• Create and maintain sales team standard operating procedures, policies and sales-related resource materials

Business Analytics
• Managers data analytics intern/graduate
• Maintains sales reporting database system, verifying the accuracy of the data and acting as liaison with information technology and finance in identifying and resolving problems
• Provides dashboards and monitoring of KPI’s – owning and updating the SI ‘vital few’ dashboard
• Tracks and analyses our performance to targets in OPC, inventory levels, short dated stock and stock takes
• Supports sales managers, marketing managers and support staff in accessing sales and marketing data & information
• Conducts statistical and competitive analysis on sales data and information to ensure optimal sales execution and attainment of growth objectives

Must-Have:
• Bachelor’s degree required
• Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.
• Working experience of Salesforce, Tableau, SAP

Nice to Have:
• Experience working in medical or FMCG commercial environment

Our Offer:

In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.

We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

- Range of on-demand online health and wellness training resources, apps, videos, and communities
- We invest in professional training and development for employees at all levels.
- Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.
- Various insurance benefits include life and disability, salary continuances, salary sacrifice and KiwiSaver.
- We have generous employee referral programs, corporate discount programs, leave benefits, and more!

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend Life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

Medtronic has been servicing Australia and New Zealand since 1973. We are a Best Place to Work in Australia and certified as a Great Place to Work in Australia and New Zealand. LinkedIn named Medtronic as a top company in Australia in 2021. The AFR has also recognized Medtronic on their' Most Innovative Companies List' in 2019 and 2020. Learn more about working at Medtronic: https://www.medtronic.com/au-en/about/careers.html

At Medtronic, we have an ongoing commitment to fostering a culture of inclusion, diversity, and equality. Therefore, we encourage candidates from all backgrounds to apply, regardless of their culture, religion, identity, ability, or race.

We are committed to achieving a diverse workforce and strongly encourage applications from our Aboriginal, Torres Strait Islander and Maori people.

Should applicants need assistance during the application process for accessibility reasons, we will accommodate this upon request.

Are you passionate about fitness and ready to take the lead? ONE55 Health & Fitness is seeking a dynamic individual to join our team as a Fitness Team Leader.
This role involves coordinating the day-to-day operations of Group Fitness, Gym Floor, and Personal Training, ensuring our members receive the best fitness experience possible.
The day-to-day:

Coordinate and oversee Group Fitness classes, ensuring a diverse and engaging schedule.
Manage the gym floor operations, including equipment maintenance and member safety.
Supervise and support Personal Trainers, fostering their professional development and ensuring high-quality service delivery.
Monitor and enhance member satisfaction through excellent customer service and proactive engagement.

Our ideal candidate will have:

Proven experience in a fitness leadership or supervisory role.
Excellent customer service skills with a passion for helping our members achieve their fitness goals.
Strong supervision and people
... Click here to view more detail / apply for Fitness Team Leader

About the Role
Are you ready to embark on a stellar career journey, where the sky's the limit? Black Star Pastry, is looking for a Store Manager for our Rosebery store located in the iconic Cannery precinct.
In this role, you will manage all areas of the Black Star Pastry store with your key responsibilities across the customer experience, team engagement and performance and ensuring our product and service standards are met. We have a great team culture and a commitment to providing an environment where our team members are supported and can achieve a good balance.
Remuneration & Star Benefits

Your salary will be $74,299 plus phone allowance.
On your special day, take a well-deserved birthday day off, with an additional annual leave day each year.
Satisfy your cosmic cravings with one complimentary 4-portion cake of your choice on your birthday.

... Click here to view more detail / apply for Store Manager

Are you a natural leader with a passion for delivering exceptional service? George River 16ft Sailing Club is seeking a dynamic and experienced team leader to join our team!
Under the leadership of the F&B Manager and with the support of the existing Leadership Team, the Team Leader is responsible for the front of house (FOH) operations ensuring a superior guest experience.
Whilst this role operates across all areas, there will be a significant focus on the GRSC Bistro, Bar and Functions. The role will also assist with compliance to relevant Registered Clubs legislations, venue security and the overall protection of the venue licence. In the absence of the F&B Manager the Team Leader will be responsible for the operation of the venue.
Key Duties:

Lead and motivate the food and beverage team to deliver outstanding service and exceed guest expectations.
Operations Management: be
... Click here to view more detail / apply for Team Leader ? Georges River 16ft Sailing Club

Join the National Leader in Cloud-Based Property Management
About the job
As a Product Manager, you will work closely with all stakeholders of the product including clients, software engineers, support team and sales and marketing to help PropertyMe's customers become more successful. As the product 'owner' you will understand the key drivers for the product and have responsibility for the success of the product in the marketplace. By ensuring that customers' needs (small, medium, and large) are clearly understood you will manage the process of translating those needs into new product releases as part of PropertyMes Application Lifecycle Management (ALM).
What will you be doing

Specify market requirements for current and future features by conducting market research supported by ongoing conversations with customers and non-customers
Co-ordinate requirements gathering from internal and external resources
Co-ordinate product and engineering resources within the team
Writing/re-writing
... Click here to view more detail / apply for Product Manager

Division:  People Performance & Technology  
Unit:  Data & Information Management Services    Section:  Information Management   Salary: AUD 163, - $187, - per annum plus Superannuation
Employment status:  Permanent  
Employment arrangement:  Full Time
Location:  Sydney CBD
Option to work under a 19-day month arrangement   
Caring for our city, creating a future for all  
Our people are passionate about their communities and connected to their teams. Theyre motivated by our genuine commitment to diversity and inclusion, and our clear, compelling plan for our global city:  Sustainable Sydney Continuing the Vision .  
Be part of a purpose-led organisation, with care at its core. Youll make a difference by acting in the best interests of our communities and city. Be better together with collaborative and inclusive partnerships. Embrace possibilities and be open to new ideas and creating bold solutions. 
We
... Click here to view more detail / apply for INFORMATION PROTECTION MANAGER (10289)

The Opportunity
This position is situated within the National Customer Service team who manage a wide variety of clients right across Australia. It will be the sole responsibility of the newly appointed Customer Service Manager to lead, support, train, motivate, and manage this knowledgeable and experienced team who are an integral part of this Freight Forwarding success story.
Areas of responsibility are
Service Delivery
Participate in implementation / onboarding of new clients
Ensure your team proactively manage client POs in line with client SOP
Manage client escalations and resolution
Ensure operations and operational finance contribute to achievement of customer KPIs
Productivity and Profitability
Review client portfolio and ensure appropriate team resourcing and productivity
Identify & implement opportunities to improve productivity within the client portfolio
Identify & drive projects to improve operational performance while supporting clients supply chain structure
... Click here to view more detail / apply for Customer Service Manager ? Forwarding