Careers That Change Lives
What does it take to be a leader at Medtronic? We look for inspiring and inclusive leaders who partner with others, knowing that diverse talent, skills, and perspectives lead to better outcomes. Due to growth and expansion our Surgical Innovations Team has a newly created role for a Senior Business Operations & Sales Administration Manager to join our leadership team in Sydney. Reporting directly to the VP of Sales & Marketing Surgical Innovations, this is a truly unique opportunity to elevate and drive your career
A Day in the Life
This exciting newly created position will be part of an established senior leadership team and play a critical role in our pursuit for business excellence. The position will drive change and implement best practices to maximise efficiencies, streamline and simplify processes to optimise our operation health. Supporting a large sales team, you will provide key data analytics and insights on inventory and sales enabling speedy and decisive action on critical business decisions. Strong stakeholder engagement and a proactive approach to people development will be required, as well as a solid knowledge of data analytics and reporting.
Responsibilities may include the following:
Administration and Operations
• Provides leadership and day to day management of the ANZ Medical Surgical Sales Administrative Support and Inventory team
• Liaises with Customer Service and the commercial team to assist with issues related to customer invoicing, order fulfilment, stock returns, and other areas as needed to ensure accuracy & timeliness of all Customer Service activity
• Partners with leadership to ensure process consistency and timely completion of activities including management of product complaints, FCA’s, Cornerstone training and expired inventory
• Oversees and drives improvements in Compliance processes, submissions, tracking and reporting through the development of an ECATS portal and program
• Assist with training of inventory control concepts and methods across Medical Surgical to drive efficiency and accountability
• Improve ANZ inventory utilization and Territory Manager effectiveness and efficiency in field stock management
• Create and maintain sales team standard operating procedures, policies and sales-related resource materials
Business Analytics
• Managers data analytics intern/graduate
• Maintains sales reporting database system, verifying the accuracy of the data and acting as liaison with information technology and finance in identifying and resolving problems
• Provides dashboards and monitoring of KPI’s – owning and updating the SI ‘vital few’ dashboard
• Tracks and analyses our performance to targets in OPC, inventory levels, short dated stock and stock takes
• Supports sales managers, marketing managers and support staff in accessing sales and marketing data & information
• Conducts statistical and competitive analysis on sales data and information to ensure optimal sales execution and attainment of growth objectives
Must-Have:
• Bachelor’s degree required
• Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.
• Working experience of Salesforce, Tableau, SAP
Nice to Have:
• Experience working in medical or FMCG commercial environment
Our Offer:
In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
- Range of on-demand online health and wellness training resources, apps, videos, and communities
- We invest in professional training and development for employees at all levels.
- Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.
- Various insurance benefits include life and disability, salary continuances, salary sacrifice and KiwiSaver.
- We have generous employee referral programs, corporate discount programs, leave benefits, and more!
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend Life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
Medtronic has been servicing Australia and New Zealand since 1973. We are a Best Place to Work in Australia and certified as a Great Place to Work in Australia and New Zealand. LinkedIn named Medtronic as a top company in Australia in 2021. The AFR has also recognized Medtronic on their' Most Innovative Companies List' in 2019 and 2020. Learn more about working at Medtronic: https://www.medtronic.com/au-en/about/careers.html
At Medtronic, we have an ongoing commitment to fostering a culture of inclusion, diversity, and equality. Therefore, we encourage candidates from all backgrounds to apply, regardless of their culture, religion, identity, ability, or race.
We are committed to achieving a diverse workforce and strongly encourage applications from our Aboriginal, Torres Strait Islander and Maori people.
Should applicants need assistance during the application process for accessibility reasons, we will accommodate this upon request.
What does it take to be a leader at Medtronic? We look for inspiring and inclusive leaders who partner with others, knowing that diverse talent, skills, and perspectives lead to better outcomes. Due to growth and expansion our Surgical Innovations Team has a newly created role for a Senior Business Operations & Sales Administration Manager to join our leadership team in Sydney. Reporting directly to the VP of Sales & Marketing Surgical Innovations, this is a truly unique opportunity to elevate and drive your career
A Day in the Life
This exciting newly created position will be part of an established senior leadership team and play a critical role in our pursuit for business excellence. The position will drive change and implement best practices to maximise efficiencies, streamline and simplify processes to optimise our operation health. Supporting a large sales team, you will provide key data analytics and insights on inventory and sales enabling speedy and decisive action on critical business decisions. Strong stakeholder engagement and a proactive approach to people development will be required, as well as a solid knowledge of data analytics and reporting.
Responsibilities may include the following:
Administration and Operations
• Provides leadership and day to day management of the ANZ Medical Surgical Sales Administrative Support and Inventory team
• Liaises with Customer Service and the commercial team to assist with issues related to customer invoicing, order fulfilment, stock returns, and other areas as needed to ensure accuracy & timeliness of all Customer Service activity
• Partners with leadership to ensure process consistency and timely completion of activities including management of product complaints, FCA’s, Cornerstone training and expired inventory
• Oversees and drives improvements in Compliance processes, submissions, tracking and reporting through the development of an ECATS portal and program
• Assist with training of inventory control concepts and methods across Medical Surgical to drive efficiency and accountability
• Improve ANZ inventory utilization and Territory Manager effectiveness and efficiency in field stock management
• Create and maintain sales team standard operating procedures, policies and sales-related resource materials
Business Analytics
• Managers data analytics intern/graduate
• Maintains sales reporting database system, verifying the accuracy of the data and acting as liaison with information technology and finance in identifying and resolving problems
• Provides dashboards and monitoring of KPI’s – owning and updating the SI ‘vital few’ dashboard
• Tracks and analyses our performance to targets in OPC, inventory levels, short dated stock and stock takes
• Supports sales managers, marketing managers and support staff in accessing sales and marketing data & information
• Conducts statistical and competitive analysis on sales data and information to ensure optimal sales execution and attainment of growth objectives
Must-Have:
• Bachelor’s degree required
• Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience with 5+ years of managerial experience.
• Working experience of Salesforce, Tableau, SAP
Nice to Have:
• Experience working in medical or FMCG commercial environment
Our Offer:
In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
- Range of on-demand online health and wellness training resources, apps, videos, and communities
- We invest in professional training and development for employees at all levels.
- Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.
- Various insurance benefits include life and disability, salary continuances, salary sacrifice and KiwiSaver.
- We have generous employee referral programs, corporate discount programs, leave benefits, and more!
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend Life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
Medtronic has been servicing Australia and New Zealand since 1973. We are a Best Place to Work in Australia and certified as a Great Place to Work in Australia and New Zealand. LinkedIn named Medtronic as a top company in Australia in 2021. The AFR has also recognized Medtronic on their' Most Innovative Companies List' in 2019 and 2020. Learn more about working at Medtronic: https://www.medtronic.com/au-en/about/careers.html
At Medtronic, we have an ongoing commitment to fostering a culture of inclusion, diversity, and equality. Therefore, we encourage candidates from all backgrounds to apply, regardless of their culture, religion, identity, ability, or race.
We are committed to achieving a diverse workforce and strongly encourage applications from our Aboriginal, Torres Strait Islander and Maori people.
Should applicants need assistance during the application process for accessibility reasons, we will accommodate this upon request.
