What a Senior Customer Growth Management does at Visa:
- Expertly manage a portfolio of accounts, developing relationships, managing stakeholders, and identifying advocates
- Coordinate a swift and smooth onboarding, implementation, and go-live experience for new customers in collaboration with New Business Sales and Solutions
- Identify/track adoption and growth opportunities within existing clients
- Organise monthly/quarterly reviews with customers to minimise friction and churn risk
- ·Work with Account Managers to identify upsell and renewal opportunities
- Identifying and leading strategic initiatives within the team to improve ways of working, training, customer escalations and revenue execution.
- Cross functional collaboration within the organization to continually enhance and improve communication, processes, and product positioning
- Represent the customer internally as a stakeholder for the product, marketing, and other internal teams in order to ensure customers are always central to what we do
- Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
- Help identify patterns for success and best practices within a portfolio, to improve processes and prioritise activities
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
