Total 2,826 support analyst job vacancies in NSW - Sydney - Northern Sydney & Central Coast

Labour Solutions Australia (LSA) is a national labour hire and sourcing specialist company. We provide a quality workforce solution to various clients and industries across Australia.
Aged Care Facility located in Tuncurry NSW 2428, who respect the individual’s dignity and their rights whilst in their care.
Roles start in end of January early February 2024. Full Time work on offer
Full Time minimum 38 hours per week.
30 Positions on offer

Starting pay is $29.76/hour Level 3 as per the Aged Care Award 2020. Additional payments or penalties are as per the Award
Onsite training provided with progression opportunities.

7.6-hour shifts, Monday to Sunday - Morning, afternoon and evenings, with start and finish times between 6am and 6pm
Flexibility to work these hours is essential.
You will be required to complete duties in Residential care facility and hospital setting, this role does involve heavy lifting

Your Duties in Residential Aged care
- Assisting residents with daily activities including feeding, bathing, dressing, grooming, mobility, changing linens, and taking medication
- Aiding other medical personnel as they provide treatment, interacting with patients
- Assist in patients with daily activities
- Clean hospital rooms
- Transport patients to diagnostic tests
- Help with grooming and eating
- Listening to patients needs in a hospital setting

Requirement for the role

- Certificate 3 in Individual Support
- Flu/Covid Vaccination certificate
- Availability to work a variety of shift
- Work well in team environment
- Excellent communication skills and enable to communicate effectively with residents, team members and visitors

We are looking for a Business Analyst to join our Connect division. The Symbio Connect division works with the world’s leading software platforms and communication providers, with customers including Google, Microsoft and Cisco.

Reporting to the Chapter Manager – Calls & Messenging, this role provides process and product support to the Connect Product management team.  This role will analyse and elicit business requirements, develop and document processes, engage with stakeholders and produce documentation which supports the development and ongoing lifecycle of Symbio products.

What you'll do as Business Analyst:

• Conduct comprehensive analysis of business processes, systems, workflows
• Collect and document business requirements, functional specifications and user stories
• Stakeholder management
• Facilitate effective communication and build strong relationships to ensure successful project delivery
• Requirement elicitation
• Produce wireframes, customer/user journeys, dependency and constraints matrixes
• Data analysis

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families. AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

The Technology Operations team provides operational support across multiple products, systems and applications in a multi-vendor 24/7 real-time payments processing environment. The team serves as a primary point of contact for internal and external operational and technical teams.

The primary objective of this role is to deliver extensive application and technical support for the tokenisation and 3DS services. Responsibilities include collaborating with testing and project teams, vendor support teams, customers and performing daily production support activities.

You will be responsible for:

• Undertake the day to day support activities and complete tasks within agreed service levels and in accordance with the documented procedures.
• Maintain the health of the supported applications through regular proactive monitoring and remediate any issues which impact application availability and performance.
• Collaborate with internal and external support teams to ensure smooth functioning of the applications and resolution of issues.
• Undertake post incident reviews and root cause analysis as part of problem management.
• Participate in change enablement forums and perform appropriate risk and impact assessment including communication to relevant stakeholders.
• Provide afterhours support which includes overnight/weekend key processing activities, change and release deployments.
• Participate in the 24/7 on-call roster to support incident management and restoration of services.
• Support project work including non-functional testing, configuration activities, documentation review, implementation support outside of business hours.
• Develop and maintain a knowledge management database.
• Identify opportunities to improve observability of application health and performance.
• Drive continual improvement through improving task workflows, application processes and working towards automation.

In order for you to be successful in the role, you'll have:

• Minimum 3 years in an application support role or equivalent.
• Operational support experience in a 24/7 high availability, real-time payments processing environment.
• Strong understanding of cloud technology e.g. AWS, web services, Apigee API, IP-based protocols.
• Extensive knowledge of Unix/Windows OS, Jboss application server, Oracle SQL, Java.
• Experience with application monitoring tools such as AppDynamics, Splunk, Datadog or Dynatrace.
• Exposure to automation tools e.g. Jenkins.
• Knowledge of payments processing environments – Connex switch,  payment gateway, tokenisation, EMV 3DS.
• Non-functional testing knowledge including documentation of implementation plans and results.
• Strong technical awareness and understanding of the mobile payments domain.
• Understanding of AS2805 format messaging would be beneficial.

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

About Us:Cactus Imaging are the leading large format print house in Australia and internationally recognised as one of the world’s leading digital printers. We are the main production house and facilitator for all oOh! Media print production since 2016. About the Opportunity:Ensure all jobs are accurately entered into the system with all of the required information for production and invoicing purposesMonitoring job progress from point of submission through to delivery to the client, ensuring speed to market and on time deliveryOffer helpful and informative customer service to current and prospective clientsAnswer phone calls and greet visitorsProvide an administrative arm to the sales business unitResponsible for job progress and timely delivery of production and dispatchLiaise with internal and external print, finishing, and shipping departmentsInvestigating and providing solutions to internal departments and clients for issues impacting current workAbout You:The ability to multi-task and handle high volumes of requests whilst maintaining excellent customer serviceExceptional attention to detailSound knowledge of the Microsoft Office suite, specifically Excel and PowerPointExcellent written and verbal communication skills.Strong administrative skillsCan work accurately and efficiently within tight deadlines.Excellent problem-solving skills and solutions-focused A well-rounded team player who knows how to have fun and get things doneA can do attitude. Our Benefits:  Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance Support You – We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human centric wellbeing and care support 24/7. We also provide discounted gym memberships, clothing apparel and discounted online wellbeing retailers  Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos! If you’re curious, brave, and ready to leap into a career like no other, then apply now!  oOh! actively seeks to include and values the unique talents, perspectives, experiences, and contributions of all people, and is committed to equality, diversity, and inclusion. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We celebrate our uniqueness and know that our strength lies in our different background, ideas, and perspectives. As an equal opportunity employer, we strongly encourage applications from all peoples, all cultures and all gender identities from Australia and New Zealand. oOh! is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your suitability for a role including police / criminal background…

Click here to view more detail / apply for Client Services, Sales Support

Primary Details Time Type: Full time Worker Type: Employee Location: Sydney Type: Permanent, full time The opportunity We are looking for an experienced Finance Business Analyst to be part of a high performing, driven finance team. You will play a key role in the planning, reporting and analysis of the AusPac Modernisation Program supporting the lead Business Partner to the Strategy & Transformation Office. This is a great opportunity for someone looking to advance their career within a Finance Partnering & Planning function of a global financial services organisation. Your new role As a Finance Business Analyst, you will conduct data mining and analysis to identify areas for improvement and opportunities for finance and the transformation office. You will provide value adding and commercial insights and reports to senior management globally throughout QBE on a regular and ad hoc basis. Day to day responsibilities may include; Support the facilitation of a productive working relationship between finance and the business, working primarily with the Strategy & Transformation and PMO office Assist the Finance Business Partner to implement and deliver budget and forecasts as per agreed timeframes, including updating the Planning system to reflect agreed expense targets Participate in the testing of changes to the Planning system (particularly FTE planning and reporting for AusPac modernisation program) Assist the Finance Business Partner to prepare monthly reports and analysis to the business, including building new reports to reflect changing business and finance needs Provide timely and accurate expense monitoring and analysis to the business Uplift the financial control environment in the transformation office by deep diving into current processes, engaging with project accountants and financial control, to ensure compliance with project governance frameworks and Group Accounting Policy Have a continuous improvement mindset, identifying opportunities for improvement, and play a key role in the implementation of process improvement initiatives About you The successful candidate is a problem-solver with an aptitude for systems, a keen eye for detail and capable of identifying the key messages to be presented in a concise and intuitive format. Strong analytical skills will be required to monitor performance against business plans, extracting the key messages and drivers of performance. You will also have; Intellectual curiosity, proactiveness, team focused, willingness to learn Tertiary qualification in finance or related field e.g., accounting, finance, actuarial, business Experience within financial services, preferably the insurance industry, or another complex industry Experience in an analytical or commercial role with exposure to financial analysis and modelling Able to use financial systems; Hyperion suite, Essbase, Excel, PowerBI particularly advantageous Demonstrate an ability to build and maintain quality relationships with stakeholders About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Australian Workplace Equality Index (AWEI) Platinum Employer since 2022 - the definitive national LGBTIQ+ benchmark for workplace inclusion recognising employers achieving Gold status for 4 or more years Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 18/12/2023 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Designation / Job title: ICT Security Specialist - 262112 \ Security Analyst

Number of Positions : 10

Primary or Mandatory skills:-
1. Sailpoint
2. Java

Good to have skills:-

1. Oracle
2. Ping
3. Azure

Detailed Job description:-

• Implementation of IAM security systems, including Sailpoint, Microsoft AD/Azure AD as related to IAM, MFA, Conditional Access and SSO etc. whether on-prem or in the cloud.
• Collaborate with existing and future managed service provider relationships and resources in the IAM/SAP security space.
• Build, test and rollout of enterprise Identity and Access Management solutions in association with internal and external resources.
• Ability to document use cases and work with agile teams to document user case studies.
• Provide technical Engineering and vision for customers’ application platforms.
• Ability to support evaluations of vendors solutions.
• Collaborate cross-functionally with other technology teams and security organizations.
• Participate in the definition of an enterprise IAM Engineering strategy, with a roadmap of key deliverables and timelines, and deliver consistently.
• Maintain up-to-date knowledge by researching new technologies and software products, participating in educational opportunities and conferences, and reading professional publications.
• Foundational knowledge of Identity Management technologies such as NetIQ, PingID, CA, Okta, AzureAD, SailPoint, RSA etc.

Job title  Junior Technical Support Advisor

Reports to: Lead Technical Support Specialist

Location: Hybrid - Sydney CBD (2 days on-site)

Hours: 32hrs across a 4-day week (no salary sacrifice) 

Who we are and what is important to us:

Wonde is an innovative and fast-growing, ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.

We are trusted by over 28,000 schools globally in the security and reliability of their technology and data.

We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

Job snapshot:

As Junior Technical Support Advisor you will work closely with our app partners during their development phase with our API, guiding them through the most effective and efficient method based upon their individual product needs. In addition, you will be assisting our schools with any technical support challenges that arise in relation to the various apps that integrate via our platform as well as helping connect their integrations.

You will be working with a growing team of technical support and integrations specialists across a number of projects from individual schools through to state-wide education department rollouts.

What you’ll be doing:

• Work with our Sale and Account Management Team as a key point of technical contact for onboarding new and assisting existing app partners 
• Proactively and reactively engaging with schools to assist with and troubleshoot any issues with their integration or application connections, be that data, system or API related
• Work with our internal development teams to ensure the scoping and prioritisation of tickets meets customer expectations
• Decrease incoming volume by striving toward first contact resolution and proactively onboarding and advising schools and apps on best practice
• Be on the front foot with communication, to ensure all stakeholders are always kept up to date in line with our SLA’s
• Maintain high levels of professionalism, customer service, performance and attitude
• Maintain security and procedures set out by the company
• Engaging with the overall communications team to provide support and assist with advanced technical support issues
• Liaise with various team members to help coordinate the rollout of new school applications

What we’re hoping you’ll bring: 

• Experience in a technical support focused role via phone and email is a must
• Knowledge of Databases and SQL (desirable but not required)
• Familiarity with Zendesk/ticketing systems and Jira (desirable but not required)
• Previous experience supporting an API / SaaS company (desirable but not required)

What you’ll get: 

Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing superior customer experience. 

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be. 

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

• 4-day working week 
• Flexible working schedule/work-from-home opportunities
• Buying and selling holiday scheme (unlimited)
• Additional holiday for length of service 
• Annual allowance for volunteering days 
• Onsite trained mental and well-being champions 
• Monthly lunch club (on us) 
• Comprehensive wellness programmes 
• Enhanced maternity, paternity and adoption benefits 
• Financial contribution to the set up of work-from-home environments 
• Use of new and leading technology in the form of Apple products 
• Frequent company-funded social events
• Office closure between Christmas & New Year 
• Access to continuous learning and development opportunities
• Comprehensive employee referral scheme 
• Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme which is tailored specifically to you! 

Wonde is an equal-opportunity employer. We encourage interest from all candidates and do not discriminate against any non-merit factors. If you require any adjustments to the application or selection process please call or email us so we can ensure you have the correct support. 

careers@wonde.com

Join Simple Machines and be part of our mission to help clients unlock the full potential of their data through the creation of cutting-edge business driven data platforms and software solutions. As we continue to expand our team across Australia and New Zealand, we are seeking a talented Technical Business Analysis who is unafraid to challenge the status quo and push boundaries.

About You

We are looking for a consultant-minded individual who is passionate about working closely with clients to solve complex problems and lead them on a journey from discovery to technical implementation. Your skillset will extend to senior stakeholder management, where you engage with executives and key decision-makers within client organisations. You have a knack for understanding client needs and delivering market-leading solutions.

Have a background in Business Analysis | Technology Consulting | Software Development

You will love and excel in this role if you:

• Thrive in complex business and technology environments; at the boundary between the technical and business worlds, bridging the gap to ensure seamless communication and collaboration
• Are an exceptional communicator and relationship-builder who fosters strong partnership with client and third party teams
• Are comfortable harmonising multiple groups of stakeholders with different priorities and competing needs
• Bring a customer mindset with the ability to align our solutions with the client’s  business goals
• Have a refined understanding of how modern software is built and delivered (tools, methodologies, roles, common challenges etc.)
• Demonstrate knowledge of different methods and tools that help you to perform analysis, testing, product management and delivery in a range of environments
• Are a proactive person who knows what needs to be done, how to approach it, and how to influence others to move things forward
• Are a analytical powerhouse and strategic thinker who can drive the success of our data-driven initiatives, making a significant impact on our clients' businesses
• Are ambitious and excited about the prospect of joining a small, close-knit team of experts and helping it to grow

The Exciting Part

Simple Machines is not your average consultancy or software engineering firm. Our team is comprised of inspiring technical leaders in Data Engineering, Machine Learning, and Artificial Intelligence. Our projects are data-focused and drive impactful business outcomes.

About the Role

We are looking for someone to join our close-knit team of experts in Sydney to help deliver our client engagements as we scale our ANZ business.

If you are passionate about turning data into valuable insights, possess a keen understanding of both business and technology, and excel in senior stakeholder management, then this is the perfect opportunity for you.

Here’s a brief overview of the role’s responsibilities:

Coalesce between business and engineering:

• Facilitate discussions and extract explicit and implicit institutional knowledge to inform technical requirements, acceptance criteria, feature overviews, test cases and other artefacts for the team to work from.
• Document and present information in ways that are accessible to multiple customer groups with varied context and background.

Drive the team’s direction.

• Understand business goals and persuade the client and the SM team on what should be done and why.
• Clearly articulate how our team’s work creates value for our clients.

Increase the team’s speed.

• Enable decision making through communication of relevant information and context in a digestible format.
• Anticipate dependencies and remove impediments to the team’s progress.

Assure the team’s focus.

• Protect the engineering team from day to day ‘noise’.
• Embed and optimise processes to handle our scope of work and new demand.

Assure SM’s position with the client.

• Build and nurture relationships with clients at all levels, building your position as a trusted advisor for our clients.
• Help to manage SM’s delivery risk through proactively identifying, escalating and managing risks.

Working at Simple Machines

We’re looking for someone who’s as passionate as we are about building a world-class technology company specialising in engineering for data.

Just some of the benefits of working with Simple Machines include:

• Flexible working: Want to work from home or leave early to pick up the kids? Need to start early some days, later on others? No problem!
• Generous parental leave: Three months’ fully paid primary carer leave and one month fully paid secondary carer leave, subject to a minimum 12 month tenure
• Learning and development: We all love continually learning and have a generous budget for you to upskill, join conferences, get certified and qualified
• Lunch is on us. Always! We happily supply lunch at each of our office locations every Monday, Wednesday and Friday.

Purpose of your role

The Business Analyst position is a key role that is responsible for applying analytical solutions to problems and existing processes with the aim to increase effectiveness through technology solutions.  This role plays an integral part in bridging the gap between Technology, Product and the Business using data analytics to assess processes and determine requirements that will allow Technology delivery teams to effectively meet business needs.  An ability to produce documentation (in a timely manner) that supports either product or project teams to achieve outcomes, using different delivery methodologies is an important part of the role, so a blend of experience is important particularly in terms of agile delivery. 

The initial focus will be working with our Customer Management team, with Salesforce transformation experience essential. The focus will be on working both transformation change initiatives and operational BAU activities that support our Customer Management capabilities team. You will be providing business expertise and practical solution delivery experience to ensure that the team you are working with consistently delivers quality software that meets user product requirements and acceptance criteria. The role will support dependency management and help to remove impediments that are preventing the team from accomplishing its goals.

This role is within a fast-moving team and will involve working with some ambiguity to achieve objectives, so you must be comfortable with that. As such you will be expected to take initiative and display strong communication and time-management skills to facilitate meetings that ensure teams and stakeholders are aligned on the outcomes.

What you do 

• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.  Understand how technology can support business goals
• Identify problems within the business, including using data modelling techniques, constructing workflow diagrams, studying system capabilities, writing specifications
• Communicate with people at all levels of the organisation to determine how technology solutions can meet business needs
• Oversee the implementation of new technology and systems, including enhancements and be a key person to conduct UAT to ensure what has been developed is in line with business requirements
• Run workshops and training sessions
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying true business needs
• Conduct gap analysis and work with technical leads/architects to identify where existing solutions do not meet the business requirements. Ensure this is clearly documented.  Model the data requirements or work with the appropriate people to ensure that the data will support the new solution
• Determine and develop user requirements for systems in production, to ensure maximum usability
• Work with the SME’s to understand the Customer Management experience and journeys end-to-end
• Strong experience in Salesforce implementations and acting as the SME for Salesforce
• Knowledge of compliance, regulations and customer onboarding processes
• Experience working with Salesforce development teams, either internal teams or 3rd party implementation partners

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

In this unique opportunity, you will be responsible for supporting the Investment Product and Communications Team's mission to grow our member's trust through simple connections to Rest's investments. 

Key resposnsibilities:

• Contribute to and create investment related content and communications for us by internal and external stakeholders, including members, employers, and industry
• Monitor and report on investment performance and communicate insights to relevant stakeholders
• Collaborate with other divisions to ensure consistency and integrity of investment messaging across all communication channels
• Conduct research and analysis on investment products, trends, and markets
• Support the team in ad-hoc projects and initiatives as needed

Your role
Do you have a knack for technology? Are you at your best when supporting others? We’re looking for someone like that to:

• A hands-on technical support lead who can mentor, guide and assist a team of senior application support analysts to provide high quality application services to critical investment banking applications.
• Face off to the trading desk; manage senior stakeholders in application development and client account managers.
• Be able to perform People & Performance management duties
• Be responsible for Major Incident Management, Problem Management , Change Management , Request Management and Business Continuity Management
• Manage relationships between UBS and our vendor partners
• Report on team performance and KPIs
• Support the Service & Product Manager across several Technology domains
• Contribute expertise to the management of existing and new IT products and services
• Optimize the service issues and gaps and implement service quality management and reporting
• Optimize operational procedures to improve efficiency, reduce time to restore and minimize costs
• Automation and efficiency improvement : A person who is passionate about the new tools ( SPLUNK, APPDYNAMIC, etc.), technologies ( BIG DATA, NO-SQL, etc.), and processes ( ITIL, DevOps, Agile) and adopt them in the working environment to increase the efficiency and effectiveness


Your team
You will be part of global Technology Operating Center (TOC) team aligned to IB Equities Financing business , which provides L2 application support covering exchange traded derivatives clearing and settlement; prime brokerage; and stock lending functions. You will be directly responsible for a global team of 15-16 analysts across different ranks. This team is global in nature and is responsible for the full spectrum of support from front-line user support, through to complex system support, to release and environment management.


Your experience and skills
You have:
• Experience as application support lead (8+ years)
• Total IT experience of 15+ years
• Financial product knowledge on vendor products like Murex and Calypso
• Experience in the Finance or Banking Industry. Must have led teams supporting mission critical capital market apps
• Technically proficient in UNIX/LINUX, Shell Scripting, Perl, RDBMS, Autosys, physical and virtual infrastructure
• Experience in cloud and big data analytics.
• Familiarity with ITIL processes (Certification preferred)
• Solid technical and presentation skills
• Experience in working with Global teams, managing business and development stakeholders
• Excellent & proven Incident management and organization skills

You are:

• Customer centric mindset, autonomous and self-driven, multi-tasker
• Ability to work under high pressure, fast paced environment
• Quick learner and ability to adapt to new technologies, tools and processes.
• Maintain high level of availability and act as a complete team player. Ability to context switch.
• Have passion for technology. Highly hands-on at all levels
• Demonstrate high level of agility and proactivity
• Experience in collaborating with internal and external teams
• Passion to drive continuous improvement.
• Ability to work with different cultures across geographies
• Have very strong communication skills (written & verbal) and an influencer
• Have a strong focus on ownership of issues and commitment to resolving them with eye for details.

Network Engineer - One year contract - Parramatta Location, Attractive Daily Rates (Citizen/PR) Your new company We are hiring for NSW government organisation for a Network Support Officer. The position is based at Parramatta/Sydney Olympic Park but with some field support in greater Sydney and NSW. The position is reporting to Manager-Network Engineering The Network Support Officer - provides technical advice and support on network matters, deploys data, voice, Teleconference/AV and wi-fi networks on sites; provides network operational support to monitor the networks, trouble shoot and solve network issues. The LAN/WAN equipment are primarily Cisco, integrated with Aruba wi-fi products for wireless LANs. In addition, the network supports remote connectivity from staff, vendors, and suppliers. Applications in use range from common Microsoft products to specialized front line applications and voice services. The successful candidate will be required to be available on-call for a week to provide after-hour support, this arrangement is rotated every 4-6 weeks depending on resource availability. Your new role Provide network operational support - incident handling, network monitoring, troubleshooting, configuring and change implementation to minimize down-time and loss of productivity. Provide technical advice and support on networks for projects incl. identifying cable faults, on-site equipment installation, configuration, testing/troubleshooting, commissioning, and network documentation. This role is largely office based and involves work during normal business hours. However, this role also provides on-call support after hours and involves travel to remote sites and working after office hours to meet project deadlines if required. T he officer will provide network support for:

Cisco router, switch, voice gateway, CUCM, phones, Teleconference/AV devices
Aruba wi-fi system/equipment e.g. controllers, wireless access points (WAP)
Network monitoring
Troubleshooting and resolving network issues, incl network hardware, firmware, software, configuration
Teleconference/AV and Collaboration System support (e.g. MS Teams)
Liaise with product resellers/vendors for equipment support and Telcos for carrier services (e.g. Telstra)
Identify cabling faults and liaise with approved cablers to rectify cabling faults

What you'll need to succeed

Experience in a similar role providing network support for a range of Cisco and Aruba network products, and Teleconference/AV systems, incl installation, configuration, testing/troubleshooting, and commissioning
Demonstrated detailed knowledge and experience across a range of network devices including configuration installation and troubleshooting
Experience with Aruba wireless networks and products such as controllers, access points etc.
Strong analytical, problem-solving, communication and project management skills.
NSW Driving License is mandatory.

What you'll get in return

Long-term Contract
Attractive Daily Rates
Great Work Environment

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Or Call +61 2 9249 2207 If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

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Click here to view more detail / apply for Support Technician – MiningBalcatta, WA

This hands-on role will provide exposure to a wide variety of retail and commercial product lines and pricing techniques, reporting directly to the Chief Actuary. Your role will involve close collaboration with stakeholders across Actuarial, Underwriting and Claims teams to create, improve and maintain pricing tools across various product lines.

This position contributes to the Pricing & Analytics team's purpose of supporting the business to improve product profitability and the financial control of the insurance products. The team covers the pricing analytics work for Consumer line Insurance business.
Duties & Responsibilities:
· Proactive and regular monitoring of profitability, business mix, claims trends and rates based on data from the rating tools and/or external sources; · Recalibration of existing pricing models, by analysing external or internal claims and exposure data to enhance proprietary pricing factors and models; · Collaborate with other departments and other regions on the development and maintenance of actuarial pricing tools as the company continues to grow and evolve; · Price individual large accounts and effectively communicate performance insights to underwriters; · Provide technical support to underwriters on rating tools; and · Present complex actuarial concepts and findings to non-actuarial stakeholders.
Qualifications, Skills and Experience:
· Bachelor's Degree or equivalent in actuarial studies, mathematics, statistics or a related field; · Progression towards or completion of FIAA or equivalent qualification; · 3 - 10 years of experience in an actuarial pricing role; · Proficiency in VBA, SQL and/or R; · Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence; · Strong interpersonal skills and the ability to work in a team environment as well as independently; · Strong desire to learn from and share knowledge with teammates; and · Effective time management, with the ability to juggle multiple projects at the same time. Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Grace Pereira on +61 2 8289 3103 for a confidential discussion.

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

Chandler Macleod recruitment agency are working with the National Disability Insurance Agency, who are a Federal Government Agency, to find a new Administrative Support for the office in Port Read More...

Click here to view more detail / apply for Participant Support Officer - Port Macquarie

About the Company: As one of Australia’s largest and leading human resource and consultancy agencies, Chandler Macleod has a proven track record of Unleashing Potential in both people and companies. Read More...

Click here to view more detail / apply for Project Support Officer

About Us
SourseAI is an AI innovator that has combined applied AI and industry based models into a SaaS decision augmentation platform - Sourse. Leading ecommerce, telcos, utilities and entertainment brands use Sourse to drive the adoption of data informed decision making

We are looking for ICT Business Analyst to join our team.

Duties and Responsibilities:
• Work with stakeholders to gather and document business requirements
• Analyze business requirements and develop corresponding technology solutions
• Ensure technology systems support business objectives
• Provide technical guidance and support to project teams
• Manage projects from start to finish, including testing and implementation
• Evaluate business processes and workflows to identify inefficiencies and recommend improvements
• Develop user and training materials, conduct training sessions, and serve as a subject matter expert
• Collaborate with cross-functional teams and stakeholders to ensure project success
• Define functional specifications for system developers to follow
• Model data and processes to create clear system specifications
• Manage projects using project management methodologies and techniques, including planning, cost estimation, and resource allocation
• Ensure the quality and integrity of systems through the creation and implementation of test plans
• Act as a primary point of contact and provide guidance in system project decision making

Qualification:
• Bachelor's or master’s degree in a related field
• A minimum of 2 years of relevant work experience
• Strong communication and presentation skills
• Strong understanding of technology, business processes, and project management
• Analytical and problem-solving skills
• Excellent organisation and time management skills
• Ability to work in a fast-paced environment and meet deadlines
• Ability to work closely with all stakeholders throughout the project

Salary: $70,000-$100,000 + superannuation
Job Type: Full time

Should you be qualified, send us your application right away!

We are looking for a Senior Technical Analyst to join Experian’s Decision Analytics business. The Senior Technical Analyst plays a key role in implementing solutions that deliver business benefits for our customers. This includes new prospects and new requests from existing customers, supporting requests and actively participating in the pre-sales and delivery phases of complex projects across our wide portfolio of products, including Originations, Customer Management and Fraud Prevention.

Ideally, once you have gained experience in the Experian product, the expectation is you will grow to be confident in presenting our solutions as well as leading technical workshops.

Experian Decision Analytics helps client achieve and sustain significant growth. We do this by enabling clients to make analytics-based customer decisions that support their strategic goals. As experts in uniting business understanding with consumer and business information, analytics and strategy execution, we empower clients to optimise customer value and actively manage it over time. This role therefore has clear accountability for creating measurable value within our client organisations.

What you’ll need to bring to the party
- Strong presentation skills (workshop, demonstrations, training)
- Advanced communication skills both written and oral
- Strong problem solving and investigation skills
- A teamwork focus, with a flexible, analytical and logical thinking approach
- Ability to build and maintain solid long-term relationships
- Excellent organisational and time management skills

What you’ll be doing
- Assist in business workshops and requirements definition with Product Consultants through to sign off
- Lead and facilitate technical Workshops and requirements definition through to sign off
- Development of interfaces and bespoke modules in line with industry standards
- Motivate simple, efficient and supportable implementations
- Provide technical advice and support
- Configure and install the Experian solution into our client and hosted environment
- Experience working in an Agile environment
- Creation of User Stories and Acceptance Criteria
- Technical Delivery / Development
- Technical Delivery Support
- Train, mentor or shadow members of the delivery team
- Assist pre-sales with client facing technical presentations and workshops
- Actively contribute to a positive working culture

More about you
- Desirable Technical Knowledge
o Knowledge of two programming/scripting languages and recent experience with at least one, among Java, Groovy, JavaScript, PL/SQL, T-SQL
o Operating systems: Windows, Linux (RHEL, CentOS) & Virtualisation
o Database: PostgreSQL, Oracle and/or SQL server
o Application Servers: Apache Tomcat, WebSphere, WebLogic, WildFly
o Networking: Firewalls, WAF, SSL, ALB’s and NLB’s
o Cloud: AWS / Azure / GCP
o Java / Groovy Design Patterns
o Java Performance Tuning concepts
o JMS Integration
o Web Services (SOAP and REST), REST/JSON/JWT
o Web technologies – HTML, CSS, JS, AJAX, Wicket
o TLS, Certificates and understanding of PKIX
o LDAP / SAML integration
o XML, XSLT, XSD, XPath, Apache FreeMarker
o Experience with at least one source control system (SVN, Git, Mercurial)
o Concepts of continuous integration, automated testing and other automation framework (Ansible, Jenkins)
o Presentation: PPT, Visio

- Experience
o Experience in Technical development, solution architecture and infrastructure definition
o Able to understand complex data flows through enterprise-grade solutions
o International experience and ability to work with virtual/remote teams
o Able to manage multiple, simultaneous implementations
o Deep understanding of systems, processes, applications and technology

About the role

We are seeking a compassionate and dedicated Residential Support Worker to join our team. As a Residential Support Worker, you will play a vital role in providing support and care to individuals with disabilities in a residential setting. You will be responsible for assisting with daily living activities, promoting independence, and ensuring the well-being of our residents.

No experience is necessary! We are committed to providing you with the training and support you need to be successful in this role.

Responsibilities:

-Provide personal care and assistance with daily living activities, such as bathing, dressing, and toileting
-Support individuals in developing and maintaining their independence
-Promote social interaction and engagement in community activities
-Monitor and report on the health and well-being of residents
-Work collaboratively with other team members to provide comprehensive care

We are looking for someone who:

-Is compassionate, caring, and has a genuine desire to help others
-Is patient, understanding, and respectful of all individuals
-Is a team player and is able to work effectively with others
-Is reliable, punctual, and has a strong work ethic
-Is committed to providing high-quality care

Benefits:

-Competitive salary and benefits package
-Full-time position with flexible scheduling
-Opportunity to make a positive impact in the lives of others
-Rewarding and fulfilling career

To apply:

Please submit your resume and cover letter.

We look forward to hearing from you!

We are seeking a compassionate and dedicated Family Support Worker to join our team. As a Family Support Worker, you will play a vital role in supporting families facing challenges, such as parenting difficulties, domestic violence, or financial hardship. You will assist families in developing coping skills, accessing resources, and building resilience.

Responsibilities:

-Provide individual and family support services to families facing challenges
-Conduct assessments and develop comprehensive care plans
-Connect families with community resources, such as counseling, parenting programs, and financial assistance
-Provide advocacy and support for families navigating complex systems
-Collaborate with other professionals, such as social workers, psychologists, and child protection services
-Maintain accurate records and documentation of clients' progress and well-being

Qualifications:

-Compassionate and empathetic nature with a genuine desire to support families
-Excellent communication and interpersonal skills
-Ability to build rapport and trust with families from diverse backgrounds
-Strong problem-solving and crisis management skills
-Cultural awareness and sensitivity to diverse family structures and dynamics
-Ability to work independently and as part of a team
-Reliable, punctual, and committed to providing high-quality care

Benefits:

-Competitive salary and benefits package
-Full-time and part-time positions available
-Opportunity to make a positive impact on the lives of families
-Professional development and training opportunities
-Rewarding and fulfilling career in a supportive environment

To Apply:

Please submit your resume and cover letter.

Role Specification Focus on Data-Analyse, develop, deploy and test pricing data and pricing algorithms in pricing systems-Preparing test plans and constructing test case in pricing systems-Develop deep understanding of pricing data sources, data engineering and manipulation logicSubject Matter Expertise- Assist in the implementation of statistical,actuarial analysis into pricing systems- Devise, implement and monitor pricing processes within agreed time scales- Focus on automation possibilities in order to gain efficiencies- Deep understanding of pricing infrastructure, including recommending and designing changes Customer Focus- Adopt and model a strong customer focus in the delivery of all services offered by the team and - Build positive stakeholder relationships across teams Key Capabilities - Analytical skills – ability to analyse data and identify key issues, develop solutions and drive data-based decisions- Proficiency in programming, development and or testing is essential- High Level of Excel Skills, problem solving, numerical skills and accuracy - Strong and professional communication to understand scope and relay solutions – ability to convey and explain information, coherently and confidently both verbally and in writing.- The ability to understand a diverse infrastructure of technologies and complex systems in a continuously changing environment

Role Specification Focus on Data-Analyse, develop, deploy and test pricing data and pricing algorithms in pricing systems-Preparing test plans & constructing test case in pricing systems-Develop deep understanding of pricing data sources, data engineering & manipulation logicSubject Matter Expertise- Assist in the implementation of statistical/actuarial analysis into pricing systems- Devise, implement and monitor pricing processes within agreed time scales- Focus on automation possibilities in order to gain efficiencies- Deep understanding of pricing infrastructure, including recommending and designing changes Customer Focus- Adopt and model a strong customer focus in the delivery of all services offered by the team & - Build positive stakeholder relationships across teams Key Capabilities - Analytical skills – ability to analyse data and identify key issues, develop solutions and drive data-based decisions- Proficiency in programming, development and or testing is essential- High Level of Excel Skills, problem solving, numerical skills and accuracy - Strong and professional communication to understand scope and relay solutions – ability to convey and explain information, coherently and confidently both verbally and in writing.- The ability to understand a diverse infrastructure of technologies and complex systems in a continuously changing environment

Nine is currently seeking an enthusiastic and self-motivated applicant to join its Broadcast Technology Support team in providing technical and operational support across its production facility located in North Sydney.

The position of Broadcast Technology Support Analyst is a full time, rotating shift role covering 7 days a week. The purpose of this role is to:

• Serve as the initial point of contact for internal customers, handling their inquiries via phone calls and ticketing systems. 
• Proactively identify and address any issues raised by internal customers
• Analyse problems and determine if they can be resolved independently; or escalate complex issues 

The successful candidate will be part of an enthusiastic team responsible for day to day support of sophisticated, up to date, technical broadcast systems including:

• Studio Automation
• Live Studio Production 
• Post Production and Non-linear editing systems
• Digital Asset Management
• Digital News Gathering 
• Video Contribution, Distribution and Encoding 
• Master Control Facilities