Total 13 Manager support analyst job vacancies in keilor north victoria

05th November,
Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other SCC have an exciting opportunity for an experienced leader, in the new role of  Regional Clinical Support Manager - West,  to provide assistance in ensuring the delivery of high-quality care and compliance with accreditation standards across multiple Residential Aged Care Homes located in the Western Downs region. What can Southern Cross Care offer you?

Competitive salary package benefit of NFP salary sacrifice options
Hybrid work environment
Financial support programs
Supportive organisation with great staff culture
Ongoing individualized training and mentoring programs
Employee Assistance Program for employees and their families
Purpose driven organisation making a real difference
About the role Working collaboratively with the Regional Operations Managers, in this role you will 
... Click here to view more detail / apply for Regional Clinical Support Manager ? West

27th September,
Join a supportive and friendly team working together to make a real difference not only for the people we care for, but also each other SCC have an exciting opportunity for an experienced leader, in the new role of  Regional Clinical Support Manager - West,  to provide assistance in ensuring the delivery of high-quality care and compliance with accreditation standards across multiple Residential Aged Care Homes located in the Western Downs region. What can Southern Cross Care offer you?

Competitive salary package benefit of NFP salary sacrifice options
Hybrid work environment
Financial support programs
Supportive organisation with great staff culture
Ongoing individualized training and mentoring programs
Employee Assistance Program for employees and their families
Purpose driven organisation making a real difference
About the role Working collaboratively with the Regional Operations Managers, in this role you will 
... Click here to view more detail / apply for Regional Clinical Support Manager ? West

The Client

Smart Energy Group is a full-service renewable solar energy company servicing Australia wide. They design and install bespoke solar solutions that reduce the energy costs of Australian households and businesses whilst improving Australia's green footprint.

They seek an experienced Sales Manager to join their team in Byron Bay, NSW.





The Role

Smart Energy is seeking a dynamic, results-driven Solar and Battery Sales Manager to lead our Byron Bay office. This role is responsible for managing the day-to-day operations of the sales team, driving growth in residential and commercial solar and battery storage systems, and ensuring the highest level of customer satisfaction. The ideal candidate will have a passion for renewable energy, a strong sales background, and the ability to lead a team towards achieving ambitious targets.

This is for a full-time role with an annual salary set at $74,100 plus superannuation and commissons. This role will be based in their Byron Bay office.





Responsibilities

Lead, coach, and motivate a team of solar and battery sales consultants to achieve sales targets and deliver exceptional customer experiences.

Set and manage individual and team KPIs, driving continuous improvement and accountability.

Provide ongoing training and development to enhance product knowledge, sales techniques, and customer engagement.

Develop and execute strategies to grow the solar and battery business in the Byron Bay region.

Identify new business opportunities, including residential, commercial, and large-scale solar projects.

Build relationships with key stakeholders, including developers, businesses, and homeowners, to expand market presence.

Oversee the day-to-day operations of the Byron Bay office, ensuring smooth workflow and high performance.

Collaborate with the national leadership team to align local sales efforts with broader company goals.

Manage the sales pipeline, forecast future sales, and report on performance to senior management.

Ensure that customers receive high-quality service and support throughout their journey, from initial inquiry to installation and aftercare.

Address customer concerns, handle escalations, and work to continuously improve the customer experience.

Stay up-to-date with industry trends, emerging technologies, and competitor offerings.

Maintain a deep understanding of Smart Energy’s product offerings and continuously educate the team on new products and services.









Requirements

At least 4 years of proven experience in sales management

At least 4 years of sales experience in the solar and battery industry in Australia.

At least 4 years of experience managing a sales team within the renewable energy sector.

Understanding of government rebates, feed-in tariffs, and other incentives relevant to solar and battery installations.

At least 4 years of proven track record of achieving sales targets and driving revenue growth.

At least 4 years of demonstrated track record of managing and motivating high-performing teams.

Excellent communication and interpersonal skills.

Strong business acumen, with the ability to develop and implement effective sales strategies.

Passionate about renewable energy and sustainability.

Strong problem-solving abilities and a customer-first approach.

Build strong connections with a diverse range of internal and external stakeholders
Assist and empower customers experiencing financial hardship
Lead a high performing team while making a difference with our customers

TasWater is Tasmania?s sole water and sewerage provider and a major employer with high impacts on the economy, environment, and well-being of the state. We deliver essential services to more than 430,000 customers - 24 hours a day, 7 days a week, 365 days a year. Employing more than 900 staff, we are a values-driven organisation striving to achieve the vision of ?being trusted, respected and making a positive difference in Tasmania?. We are developing our Integrated Operations workforce of the future and have an opportunity for a leader to join the team and contribute to the overall success of the organisation by enhancing operational performance.
Reporting to Head of Customer Services, the ... Click here to view more detail / apply for Manager Customer Support

You are a leader that inspires
Together we are building a better, simpler bank
Newly created role leading a thriving team working with Agribusiness customers! Role can be based in Rockhampton, Townsville or Brisbane!
See yourself in our team
Our Regional and Agribusiness Banking team is committed to supporting businesses across Australia and helping to build and enhance the financial well-being of our regional business customers and communities.
Our advanced technology solutions allow our people to provide invaluable support to our clients as we help them lead their businesses into the future.
Our team is committed to understanding our clients and delivering insights and creative solutions to drive sustainable business growth.  
Do work that matters:
Taking a key leadership role and using your ability to coach and develop others, you will lead a team of Analysts and Account Managers as well as being responsible for actively driving the uplift ... Click here to view more detail / apply for Team Manager Analyst ? Agribusiness

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location Hargreaves St, Bendigo

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Bendigo Office

About us:

Hearth is a registered NDIS support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a case manager in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation

Are you ready to join Australia’s newest service provider that puts both participants and staff first?

Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.

At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.

We’re excited that we are looking to expand our team and we’re on the hunt for a NDIS Support Coordinator Team Leader.

The Role

We’re on the lookout for an experienced, reliable, dedicated, compassionate and empathetic Support Coordinator Team Leader who wants to make a difference by leading our Support Coordination Team and support our participants in reaching their aspirations and leading fulfilling lives.

What you’ll be doing:

As the Support Coordinator Team Leader at Incluso Services you will be responsible with engaging both internal and external stakeholders, from the first contact with participants, to onboarding and continue with ongoing service delivery. You will need to be able to manage multiple priorities, lead your team and deliver specialist assistance to participants that require a higher level of Support Coordination.

What you’ll bring:

• Exceptional customer engagement skills and experience, delivering high quality, individually tailored service.
• A solid understanding of the person-centered approach, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sector.
• Efficiently allocate referrals to ensure prompt access to appropriate services for NDIS participants.
• Create, review and revise NDIS Service Agreements as needed.
• Collaborate with NDIS stakeholders to convert inquiries into referrals while maintaining exceptional client service.
• Work closely with operational team members and leaders to ensure a positive intake and service delivery process.
• Manage new and existing funding requests to ensure NDIS funds are available for service.
• Provide high quality and tailored advice to participants who are navigating the NDIS.
• Conduct face-to-face meetings with clients, including families and stakeholders, as necessary.
• Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented.

What we would like you to have:

• Established networks within the NDIS and Northern Suburbs Community.
• Experience in a similar role or previous Level 3 Support Coordinator Experience.
• Authorised to work in Victoria.
• Valid Victorian Driver License
• An understanding of the NDIS, disability, and community services sector
• Relevant Qualifications: such as Bachelor of Psychology, Certificate IV in Community Services or studying towards relevant qualification will be highly regarded for these positions.
• Minimum 2-year industry experience
• Ability to actively navigate and adapt to change.
• Working with Children Check
• NDIS Worker Screening Check
• First Aid/CPR Certificate

What we offer:

• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We offer an Employee Assistance Program for support and because time out is so important.
• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• Lastly, we offer our team members the day off on their birthday!

If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.

Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard. 

When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

This a very rare and exciting opportunity for someone to come in and build a new specialist function from the ground up. This person will be dynamic, flexible, and work at pace to create a best-in-class customer support team supporting the APAC region. 

The Customer Support Manager will recommend and implement best practices to ensure efficient and high-quality performance from our Customer Support teams. The manager oversees and supervises the customer care, technical support, service sales and service excellence & revenue centre, making sure the processes are optimized and efficient in addition to ensuring the team is working efficiently and effectively and supports the needs of each member on the team.  

We are open to candidates from both Sydney and Melbourne locations, and the position can be based out of either office. 

Key Responsibilities: 

• Implement, Manage and Sustain ‘Customer Care’ Portfolio / Processes (preferably based on ITIL V4) in APAC business region
• Create and maintain a culture in the organization that can be characterized by customer first and a high sense of urgency
• Manage teams of Customer Care centre (CCC), Technical Support Engineers (TSE) and Service Excellence across APAC to ensure ONE team and ONE approach across all APAC customers
• Lead ‘Service Excellence’ portfolio in APAC and work with regional leaders to have universal approach
• Work with strategic customers to establish critical goals/milestones of success and ensure that they are achieving them
• Drive and follow up Operational Performance Management and continuous improvement for the responsible teams/areas: Quality – CSAT – Lead Time – Productivity – Predictability and Culture  
• Establish and monitor data-driven approach to customer care
• Streamline workflow of customer care team with best-in-class customer care procedures and systems
• Taking a leading role supporting implementation of new systems and adoption of those by team members
• Oversee response to diverse incoming customer and sales calls/requests regarding the delivery of services in conformance with policy, procedures, and service quality standards
• Maintain back-office processes, ensure adherence, and strive for continuous improvement
• Ensures that team offers appropriate needs-based service options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship

Financial and business management 

• Meet financial targets by owning the assigned budget
• Develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success

People management and communication 

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate team’s achievement of goals & objectives
• Effectively communicates using TOMRA Values and leadership principles as the foundation
• Fosters an environment of teamwork and collaboration and promotes a culture of feedback to ensure understanding

Company Overview:

Join us in shaping the future of Employee Experience at Melba. We are a purpose led organization with a vision and purpose to live in a society that values the individual rights of all people and to open up a world of opportunities for people to live a fabulous life. We provide high-quality support services to people with a disability and recognize that investing our workforce is integral to us achieving this vision.

Flexibility is one of our core values. We celebrate diversity not just in our workforce but in how you choose to shape your work day. We understand that life comes with commitments and can offer flexible work arrangements that suit your specific needs. Whether you prefer the traditional nine-to-five, need to schedule your day around school hours or thrive on a compressed work week we have options to support you.

Role Overview:

The Strategic Business Partnering Manager plays a pivotal role in shaping and driving Melba’s progressive and ambitious People Strategy. Understanding the critical link between people and business success, this role is responsible for leading a team of Business Partners to ensure our leaders are supported right across the employee life cycle.

Our Business Partnering team will leverage data to provide insights and to accelerate the achievement of our overall strategic goals, whilst continuing to improve the employee experience from attraction right through to exit.  

Responsibilities:

• Develop and implement a strategic HR Business Partnering model to enhance the overall employee experience and customer experience for our supported people.
• Lead, coach and mentor a team of HR Business Partners enabling them to truly partner with the organization and to understand their business needs, leverage their expertise, data and other insights to add value.
• Take every opportunity, big and small, to enhance the employee experience right throughout the employee life cycle. 
• Partner with senior leaders to develop key relationships and provide strategic HR support, advice and coaching.
• Work with senior leaders to predict and anticipate workforce needs and to design roles and teams to best achieve our strategic and operational outcomes.
• Ensure monthly operational data is reviewed and communicated with key stakeholders and acts to inform continuous improve initiatives and identify any risks identified for action i.e employee engagement, exit interview feedback.
• Develop and update Employee Experience policies and procedures, ensuring they are contemporary, compliant and reflective of Melba’s commitment to becoming an employer of choice. 

About You:

• Proven experience (7+ years) in a strategic Business Partnering role.
• Strong working knowledge of legislative frameworks and industrial awards.
• Highly developed leadership skills, adopting an empowering coaching to bringing out the best in your team.
• A creative and strategic thinker where you can see the big picture, connect the dots, and think outside the box.
• Strong communicator and relationship builder and able to adapt your style to meet the needs of others.
• A Pragmatic approach with the ability to analyse situations and act accordingly.
• A good understands of risk management principles and can manage risk accordingly.
• Results oriented and self-motivated and not afraid to be hands on as needed.
• A flexible and positive outlook.
• Tertiary qualification in Human Resources Management or similar, or equivalent experience.

Why Join Us?

• Be part of a transformative journey where your strategic HR leadership will shape an exceptional workplace experience.
• Join a collaborative culture that values innovation, creativity, fun, passion and flexibility (check out our values on our website).
• Competitive compensation package including NFP Salary Packaging benefits.
• Embrace flexibility in your work life, shaping your work day to fit your life.

Please apply by submitting your resume. We will assess and shortlist applications as they are received.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

About Us:

Join us in shaping the future of Talent Acquisition at Melba. We are a purpose led organization with a vision and purpose to live in a society that values the individual rights of all people and to open up a world of opportunities for people to live a fabulous life. We provide high-quality support services to people with a disability and recognize that investing in attracting the best talent to Melba is integral to us achieving this vision.

Flexibility is one of our core values. We celebrate diversity not just in our workforce but in how you choose to shape your work day. We understand that life comes with commitments and can offer flexible work arrangements that suit your specific needs. Whether you prefer the traditional nine-to-five, need to schedule your day around school hours or thrive on a compressed work week we have options to support you.

Role Overview:

As the visionary leader of Talent Acquisition, you're not just filling jobs; you're shaping the future of Melba by building our organizational capability.  You will play a pivotal role in developing and implementing innovative talent acquisition strategies and leading a proactive and forward-thinking team to deliver effective recruitment outcomes.

You’ll have the opportunity to:

• Develop and implement talent acquisition strategies and collaborate with Melba’s Leadership team to understand workforce needs and proactively plan for future talent requirements.  
• Lead, coach and mentor a team of Talent Acquisition specialists, ensuring consistent, efficient and effective recruitment support is provided, including project related activities.
• Leverage technology to innovate the end-to-end attraction and recruitment process.  
• Recommend innovative remuneration and reward strategies to attract and retain candidates in challenging markets. 
• Provide regular insights, data, recruitment trends and other reporting to key stakeholders and develop and deliver on targets relating to the recruitment experience.
• Working with the Chief Employee Experience Officer, develop, review and refresh the Melba employee value proposition to enable the attraction of top talent to Melba.
• Drive diversity and inclusion initiatives across the recruitment process ensuring a diverse candidate pool and accessibility is maintained for all candidates.
• Ensure an effective recruitment process is in place and reviewed regularly for effectiveness.

About You:

• A passion for diversity and aligned to a vision for creating an inclusive workplace.
• Demonstrated success in leveraging technology and innovative talent acquisition approaches.
• Strong leadership, coaching, collaboration and stakeholder management skills.
• Excellent data analytics and reporting capabilities.
• Energetic, committed and dedicated to an approach which emphasizes respect, approachability and transparency.

 

Why Join Us:

• Opportunity to drive strategic Talent Acquisition initiatives in a dynamic environment
• Join a collaborative culture that values innovation, creativity, fun, passion and flexibility (check out our values on our website).
• Competitive compensation package including NFP Salary Packaging benefits.
• Embrace flexibility in your work life, shaping your work day to fit your life.

Please apply by submitting your resume. We will assess and shortlist applications as they are received.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

About Us:

Join us in shaping the future of learning at Melba. We are a purpose led organization with a vision and purpose to live in a society that values the individual rights of all people and to open up a world of opportunities for people to live a fabulous life. We provide high-quality support services to people with a disability and recognize that investing in the growth and development of our people is integral to us achieving this vision.

Flexibility is one of our core values. We celebrate diversity not just in our workforce but in how you choose to shape your work day. We understand that life comes with commitments and can offer flexible work arrangements that suit your specific needs. We anticipate that this role will require you to be in the office 1 day per week.

Role Overview:

As Capability Development Manager you will lead the creation of innovative learning strategies, shaping our leaders of tomorrow, providing learning opportunities on best practice supports for our workforce of dedicated support workers and cultivating a culture of continuous learning.

You’ll have the opportunity to:

• Lead the design and implementation of learning strategies and programs that strengthen leadership and management capability and performance management i.e talent development programs.
• Provide leadership in developing a learning organisation focused on its people, our organisational culture, continuous improvement and learning outcomes.
• Manage and coach a team of direct reports to ensure the successful implementation of learning and development initiatives.
• Partner with our Transformation team to support change management initiatives where there is an identified capability uplift i.e. digital literacy, documentation practice, system usage.
• Develop and maintain career pathways and capability frameworks, defining capability and competency uplift required for each career step.
• Responsible for the implementation of a Learning Management System to facilitate compliance monitoring and to provide access to learning and development opportunities for our workforce.
• Develop and manage L&D budget, negotiate contracts, build and maintain relationships with third party vendors.

About You:

• Proven experience (7+ years) in designing and implementing learning strategies, preferably in leadership and management development and within a similar sector.
• Demonstrated success in leading the uplift of an organisations capability across key competencies and contributing to an improved employee experience. 
• Extensive experience in developing and implementing capability development programs for diverse audiences and learning styles through varying delivery models.
• Experience managing a Learning Management System and overseeing L&D budgets and vendor relationships.
• Exceptional leadership, communication, and team management skills.
• Ability to think strategically and demonstrated experience in effective program management.
• Ability to critically evaluate information from various angles, assess risks, and identify solutions.

Why Join Us:

• Opportunity to drive transformative learning initiatives in a dynamic environment
• Join a collaborative culture that values innovation, creativity, fun, passion and flexibility (check out our values on our website).
• Competitive compensation package including NFP Salary Packaging benefits.
• Embrace flexibility in your work life, shaping your work day to fit your life.

If you're passionate about driving learning and development initiatives that empower individuals and contribute to the community in which we live, we want to hear from you. Apply now and be a part of our vibrant, inclusive community!

Please apply by submitting your resume. We will assess and shortlist applications as they are received.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations, and members of Culturally and Linguistically Diverse Communities to consider joining our community.

Are you ready to make a difference - 12 month Fixed Term Parental Leave cover.

At Community Connections, we're not just a day program for people living with disabilities; we're a vibrant community that thrives on connecting people with their community. With our service sites based in Lilydale and Mt Evelyn we are passionate about tailoring unique programs and activities to empower people living with disabilities to live a fabulous life.

About the Role

 As an Outcomes Lead at Community Connections, you will play a pivotal role in mentoring and guiding a team of Disability Support Workers to deliver high-quality, person-centered outcomes for the people we support. Your responsibilities include:

• Understanding, developing, and refining individual programs of support in line with a person’s NDIS goals
• Developing links to a person’s community that offer them greater opportunity for inclusion and the development of valued social roles
• Onboarding, supporting, supervising, and developing of assigned team members
• Managing transport logistics during service delivery
• Collaborating on service quality monitoring, planning, analysis, and reporting
• Working with the Leadership team to ensure smooth rostering and system updates
• Collaborating with peers to maintain accurate person-supported information and documentation
• Reviewing and approving Carelink entries in line with payroll and billing requirements
• Delivering hands-on disability support work as required
• Student placement supervision as required

 About You

 We're looking for someone driven to make an impact to the lives of the people we support and a genuine passion for building capability and supporting their team.

 You will:

• Be a natural influencer, modelling a positive attitude, professional conduct and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability and the community.
• Possess a deep understanding of the NDIS, its funding, and systems.
• Have experience in leading and inspiring small teams
• Have prior support worker experience including demonstrated understanding and knowledge of the tasks of a disability support worker
• Be committed to service excellence, human rights, and zero tolerance to violence, abuse, neglect, and exploitation.
• Have experience running a day service (desirable)

Why Join Melba?

• Plan your life around regular working hours each week – Monday to Friday.
• Flexibility to attend personal appointments when needed
• Gain secure employment in a growing organisation and industry
• Access to $15,900 Not For Profit Salary Packaging benefits plus $2,650 meal entertainment packaging per FBT year.
• Join a supportive and collaborative culture ready to support you and your growth
• Comprehensive training and support provided

About Melba

Melba are a well-established, values-based, not for profit organisation providing disability support services for more than 50 years. Our services include:

• Accommodation
• Participation & Learning
• Respite Care
• Employment, Volunteering and Skill Building. 

With over 1400 employees we are a collaborative team dedicated to working together. We create an environment where you can bring your full selves to work each day. Our workplace culture is deeply rooted in respect, work-life balance and flexibility.

Click the Apply button and submit your current resumé today! For a confidential discussion please reach out to Charles Jeffrey – Outcomes Manager, Community Connections on 0427 422 047.

Melba is an equal opportunity employer.

We aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion.

Aboriginal people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply

• Secure, permanent full-time role
• Free on-site parking, laptop & mobile phone
• Flexible Ways of Working
• Prime office location on Burke Road, Glen Iris

We have an exciting new opportunity for an experienced Case Manager to join our friendly team at our Glen Iris office.

About us:

Hearth is a registered NDIS and TAC support services provider. Our mission is to be a driving force in changing the disability sector to improve the lives of people with a disability.

Our commitment is to create an environment that nurtures, supports, and engages with our participants and support workers to consistently provide the highest standard of care. We achieve this through fostering and cultivating long-term and sustainable relationships.

About the role:

As a central point of contact for support workers and participants, the Relationship Manager role is core to what makes Hearth different to other support providers.

Responsibilities will include but not limited to:

• Creating and continuously developing relationships between participants, their family, and support teams
• Maintaining relationships with support coordinators, house supervisors, and other relevant community and external stakeholders
• Lead and support the Support Worker teams to provide responsive, person-centered care that enables participants to progress toward their individual care plan goals
• Coordinating a weekly staff roster for each participant and proactively resolving rostering issues.
• Accurate case noting and client reviews that reflect forward planning in line with the participant's NDIS plan.
• Compliance with Hearth policies and procedures to ensure a safe working environment and detailed, timely incident reporting

• Minimum 2 years experience working as a Case Manager/Support Coordinator in community services, welfare support, disability support or social work (essential)
• A relevant qualification in community services, welfare support, disability support or social work (desirable)
• Proven experience delivering high quality client-centred service that is targeted and relevant to their NDIS goals
• A Professional level of administrative and business communication, including case noting and report writing
• Excellent time management and organisational skills
• Strong interpersonal skills and high levels of resilience
• Working knowledge of Microsoft office suite and employee rostering systems
• Own car and driver's license

• Join a rapidly growing organisation with a warm and supportive culture
• Small, supportive & friendly team who enjoy dumplings!
• Travel allowance, work laptop & mobile phone provided
• Flexible working hours and the option to work remotely
• Opportunities for career development and progression to other roles within the organisation