Are you ready to join Australia’s newest service provider that puts both participants and staff first?
Be part of the Incluso service journey, where we aim to become Australia’s leading service provider in accommodation, respite, and support services.
At Incluso Services we are focused on “Building the World that we Want” and as such, ensuring that people with a disability are well cared for and can access high quality community engagement services. Our mission is to help people with a disability and their families to be more independent and have greater choice and control over their quality of life.
We’re excited that we are looking to expand our team and we’re on the hunt for a NDIS Support Coordinator Team Leader.
The Role
We’re on the lookout for an experienced, reliable, dedicated, compassionate and empathetic Support Coordinator Team Leader who wants to make a difference by leading our Support Coordination Team and support our participants in reaching their aspirations and leading fulfilling lives.
What you’ll be doing:
As the Support Coordinator Team Leader at Incluso Services you will be responsible with engaging both internal and external stakeholders, from the first contact with participants, to onboarding and continue with ongoing service delivery. You will need to be able to manage multiple priorities, lead your team and deliver specialist assistance to participants that require a higher level of Support Coordination.
What you’ll bring:
- Exceptional customer engagement skills and experience, delivering high quality, individually tailored service.
- A solid understanding of the person-centered approach, the principles of the NDIS and the National Disability Service Standards, with experience working within the NDIS and/or disability sector.
- Efficiently allocate referrals to ensure prompt access to appropriate services for NDIS participants.
- Create, review and revise NDIS Service Agreements as needed.
- Collaborate with NDIS stakeholders to convert inquiries into referrals while maintaining exceptional client service.
- Work closely with operational team members and leaders to ensure a positive intake and service delivery process.
- Manage new and existing funding requests to ensure NDIS funds are available for service.
- Provide high quality and tailored advice to participants who are navigating the NDIS.
- Conduct face-to-face meetings with clients, including families and stakeholders, as necessary.
- Ensure robust case management activity with all activity entered into the system, ensuring all progress, plans, communications and interactions with participants and stakeholders are clearly documented.
What we would like you to have:
- Established networks within the NDIS and Northern Suburbs Community.
- Experience in a similar role or previous Level 3 Support Coordinator Experience.
- Authorised to work in Victoria.
- Valid Victorian Driver License
- An understanding of the NDIS, disability, and community services sector
- Relevant Qualifications: such as Bachelor of Psychology, Certificate IV in Community Services or studying towards relevant qualification will be highly regarded for these positions.
- Minimum 2-year industry experience
- Ability to actively navigate and adapt to change.
- Working with Children Check
- NDIS Worker Screening Check
- First Aid/CPR Certificate
What we offer:
- We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
- We offer an Employee Assistance Program for support and because time out is so important.
- We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
- We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
- We believe in your potential and offer a personalised career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
- Lastly, we offer our team members the day off on their birthday!
If you're viewing this ad and don’t quite tick off the whole criteria list BUT and you’re keen to take on a new challenge and you think you’d be a great fit at Incluso Services, we encourage you to take that leap and hit the "Apply" button.
Apply today and help us in building an organisation that celebrates all, where inclusion is second nature, and where everyone is heard.
When you join Incluso Services, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.
