Total 148 service operations manager job vacancies in Carole Park, Queensland

Job Title: Partnership Manager 
Location: Macquarie Park, Sydney, NSW, Australia – hybrid (in-person & remote)
Job Type: Full-time 

Reporting: To the CEO 

About Us:
Step into one of the most exciting and fastest-growing sectors in the economy with ShiftCare! As the market leader in Australia, we're transforming care management for home care, disability, aged care and healthcare providers. Our innovative platform simplifies scheduling, client management, billing, and compliance, empowering care professionals to deliver exceptional care.  

Key Responsibilities:

• Develop and execute strategies to build and maintain strong partnerships with key industry stakeholders across Australia, USA and Canada
• Identify, Target, Prioritise and pursue new partnership opportunities to expand ShiftCare’s reach and influence.
• Manage the partners' webinar pipeline, ensuring successful planning and execution of events.
• Identify and facilitate collaboration opportunities, including social, webinars, ebooks, blogs, whitepapers, and event participation.
• Oversee and manage the partnership referral program, including tracking and reporting performance.
• Collaborate with internal teams to align partnership goals with ShiftCare’s strategy.
• Monitor partnership performance and provide regular updates and insights to the CEO.

Skills & Experience:

• Minimum of 5 years of sales experience or proven expertise in partnership management.
• Demonstrated track record of meeting or exceeding sales targets through successful partnerships and business development
• Proven ability to drive sales through strategic partnerships, including a strong understanding of sales pipelines, lead generation, and conversion strategies
• Excellent communication, negotiation, and presentation skills.
• Familiarity with the healthcare sector is advantageous

Join Us:
This is your chance to make a significant impact in a booming sector and drive success through effective partnership management. Make your mark with ShiftCare!

This pivotal role provides high-level administrative support to VPO NSW & ACT – Premium, Midscale & Economy and Regional Executive Team:

• Maintain effective working relationships with relevant internal and external stakeholders including Regional team, Operational teams, owners and consultants, owners and suppliers by ensuring communication is regular and appropriate 
• Liaise with other EA’s to ensure communication, processes and procedures across the Group are consistent 
• Prepare communication to send to Properties/Business units
• Assist with the coordination and management of projects 

We are looking for enthusiastic, friendly customer service extraordinaries with a data analytical/ logistical mindset who will be in a Guest Service / Guest Relations Agent type role. Responsibilities include duties relating to:

• Managing administrative and data entry for guest relations
• Preparing resources for Group Arrivals and VIP Member Arrivals
• Guest Communications (including internal and external phone calls)
• Guest Services (not limited to checking in and checking out our guests)

We are currently seeking a full time Reservations Manager to lead our fantastic reservations team. Reporting directly to our Commercial Director, this role will see you ensuring that the correct procedures are used in receiving, processing and confirming hotel reservations, working closely with our Director of Revenue in ensuring maximum yield.

Particular responsibilities will include: 

• Lead and support the reservations team, providing guidance and resolving queries.
• Respond promptly to reservation requests, ensuring accurate recording in the system.
• Maintain the Opera Reservations system, updating rates, availability, and mail messages.
• Review no-shows and provide follow-up details to the Assistant Manager.
• Ensure all reservations are up to date in the Property Management System (PMS).
• Verify regular client reservations for accuracy and quick check-ins.
• Monitor occupancy, apply stop-sell in PMS when needed, and inform relevant departments.
• Manage group reservations, ensuring accuracy in rooming lists and special requests.
• Reconfirm arrivals and pass necessary information to the Front Desk.
• Maintain and update guest history, sharing insights with management.
• Anticipate busy periods, manage allotments, and ensure proper utilization.
• Apply yield management practices and participate in monthly strategy meetings.
• Verify rate manuals and ensure accuracy of rates in the system.
• Collaborate with sales to forward leads and provide feedback on corporate markets.
• Ensure open communication between Front Office and Reservations teams.
• Complete daily tasks such as filing, correspondence, and reporting.
• Adhere to Emergency Communication protocols for media inquiries.
• Perform other duties as assigned by the manager.

As a Field Service Technician, you'll be the go-to expert for our customers, ensuring their needs are met with excellence. This role requires some travel and a commitment to our core values. Your responsibilities will include: 

• A Mechanical trade and relevant qualifications/licenses 

• Type-A or Type-B Gas fitting qualifications are desirable with training to be provided to the right candidate 

• You will have demonstrated maintenance experience in an industrial environment, knowledge of systems common to a continuous processing plant 

• Remedial skills of mechanical, electrical and steam plant equipment 

• You will need a Manual Car Licence 

• White Card Construction Licence  

• Understanding of welding competencies and principles desirable 

With well laid out strategies and plans, we continue to grow and looking for a full time Boiler Field Service Engineer/Technician to assist in delivering exceptional services to our clients. 

The Field Service Engineer/Technician will be responsible for supporting customer needs with excellent customer service, while maintaining company values. Functions of the role will include. 

Boiler and related system installation, maintenance and repairs 

• Mechanical installation of new systems 

• Plumbing experience is desirable 

• Troubleshooting experience of mechanical or water/steam based systems 

• Periodic Servicing & Breakdown  

• Competitive Salary: Based on experience. 

• Comprehensive Benefits: Uniform, phone, and company service vehicle provided. 

• Sustainability & Innovation: Join a forward-thinking business that focuses on sustainability and constantly pushes the boundaries. 

• Growth & Development: We invest in the ongoing growth and development of our people by fostering strong relationships and providing continuous learning opportunities. 

• If you're excited about making a difference and growing with us, we'd love to hear from you. Apply now and be a part of our innovative and dynamic team! 

Since Vulcan was founded in 1995, we have become Australasia’s highest performing metals distributor and processor. Our sustained growth is the product of superior service and dedication to continuously improving to every facet of our business.

At Vulcan, we believe that being a diverse and inclusive workplace makes us better in every way. We are proud to have a diverse team from over 70 different countries and more than 90 different ethnicities from across our sites.

Come and join us at our Vulcan site in Carole Park, we would love to have you.

What you will be responsible for:

• Gold Coast region
• Identify and pursue new business opportunities

• Building strong relationships with existing portfolio of clients

• Analysing industry data with up-to-date market trends

• Preparation and presentation of sales to clients and sales department

• Collaborating with internal stakeholders to obtain best outcomes for our clients

• Experience with B2B sales

• Sound communication and negotiation skills

• Proven track record of meeting sales targets

• Intermediate computer skills

Please note, as health & safety is important to us, you will be asked to complete a pre-employment drug screen if you are to be successful.

• Attractive salary with quarterly bonus incentive

• Access to company car, laptop and phone

• Generous parental leave policy

• Professional but relaxed company culture

If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you!

Please note you must either be residing in Australia or hold a current relevant work visa to be considered for this role.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.     

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  
• Merchandisers you take action to maximise sales. 
• Drive Hello Member program in line with country goals
• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  
• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 
• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 
• Actively work with a talent pipeline in your department to support the business and store needs. 

As our Business Development Manager, you will seek out new business opportunities within the Corporate sector, driving revenue with your exceptional expertise.

You will develop and nurture strong, sophisticated relationships with corporate clients, generating high-value leads and securing top-tier business for Pullman & Mercure. Your strategic vision and refined approach will highlight the characteristics of our overall hotel rooms, products and services, driving success through unmatched dedication.

Your responsibilities will include:

• Driving business development and managing accounts within the corporate sector.
• Actively promote the area as a destination to boost business room nights.
• Taking a proactive and innovative approach to acquiring new corporate business.
• Promoting and selling the hotel's products and services, including Food and Beverage.
• Collaborating with the Sales & Marketing department to establish clear, effective systems for managing new business and its implementation.
• Maximizing long-term returns for the hotel from both new and existing accounts.
• Working with operational departments to implement systems that ensure outstanding customer service and encourage repeat business from managed accounts.
• Partnering with the Marketing team to achieve the hotel's overall strategic goals.

As an experienced Business Development Manager, you will join our renowned team and elevate our brands to new heights. In this role, you will pursue new business opportunities specifically focusing on MICE, driving revenue with exceptional expertise.

You will build and maintain strong, sophisticated relationships with MICE clients, generating high-value leads and securing elite business to Conference & Events. Your strategic vision and refined approach will exemplify the sophistication that defines our esteemed Conference & Events spaces, creating success through incomparable dedication.

Your duties will include:

• Business development and account management within the MICE sector.
• Forward and innovative approach to seeking new MICE business.
• Proactively selling Pullman & Mercure Conference & Events products and services.
• Work with the Sales & Marketing department to ensure simple clear systems are in place to successfully manage the sale and implementation of any new business.
• Ensure the best possible return for the hotel long term from these new and existing accounts.
• Work with the operational departments to ensure clear systems in place to achieve excellence in customer service and repeat business from managed accounts.
• Work with the Marketing team to ensure the overall strategies of the hotel are achieved.

The Regional Manager is accountable for the management and oversight of service providers within the Country Network that consists of contracted and subcontracted entities, the network functions 24 hours a day, seven days per week. 
 

The position demands a high level of strategic, commercial and people leadership skills, negotiation and influencing capability, attention to detail and a desire to drive continuous improvement, all whilst safely and efficiently mobilising a large and diverse field based workforce. 
 

Within this context, the Regional Manager will drive the future vision for the network to ensure the NRMA can continue to maintain service continuity, coverage and sustainability, whilst delivering a high customer experience. 

This role will drive continuous improvement and ensure that our Customer engagement remains aligned with our aspiration to be the number one provider of Roadside Assistance in the market. 

A car and fuel card are provided for this role as it requires travel out to our country / regional service providers. This role will be covering the north / northwest areas of NSW, so you could be away for a few days at a time as required and accommodation for these trips will be provided.

What You'll Bring 

• Experience delivering outcomes aligned with the Company Values and Culture Playbook 
• Developed written and verbal communication skills 
• High degree of organization and time management 
• Previous leadership experience of a large field workforce 
• Ability to monitor and drive performance improvements and achieve operation targets 
• Pragmatic approach to delivering real world solutions 
• Resilient ability to effectively lead through a transformational landscape 
• Extensive management experience within a customer service environment 
• Combined business and commercial acumen with developed financial skills 
• Exceptional data analytical skills drive strategic planning / thinking 
• Strong negotiation and conflict resolution experience 
• Excellent interpersonal and negotiation skills to work with stakeholders, resolve differences and facilitate decision making 
• A high level communication skills with the ability to deliver messages to both executive and frontline levels confidently 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

This role is responsible for building key consultant relationships, identifying business opportunities for consultants, and driving and directing the consultant panel to areas of growth to achieve strategic business outcomes. The role involves managing the ongoing support and retention of Next Health consultants, supporting marketing and promotional initiatives and attend conferences, seminars, industry events, to network with existing and prospective consultants.

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Education Perfect offers a suite of products designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential. 

As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career.

About the role

Join Education Perfect as a Business Development Manager for Essential Assessment (EA), our K-6 Numeracy and Literacy assessment platform loved by more than 2800+ schools across Australia.

Part of our high-performing EA Sales team, you will develop and manage a sales pipeline, meet sales targets and identify upsell opportunities across your Southern QLD & Northern NSW portfolio of schools. You will work closely with other EA teams to grow brand awareness of Essential Assessment and ensure exceptional customer service and support for both prospective and trialling schools in your territory. Through your efforts, you will enjoy the satisfaction of genuinely helping teachers and supporting the learning of thousands of students. 

Our ideal candidate is based in the Gold Coast or Northern NSW. 

What you will do

• Meet and exceed individual quarterly and annual sales targets
• Identify and close upsell and cross-sell opportunities within your portfolio of schools
• Build strong relationships with key decision-makers and educational departments through in-person visits, phone calls, and online meetings
• Support accurate revenue analysis and forecasting by effectively managing the CRM at every pipeline stage
• Attend local conferences and engage in events to network and promote EA brand recognition in your region
• Share insights from teachers to inform new product developments, content, and marketing campaigns.

About you

• B2B sales experience, preferably in K-6 edtech or educational publishing
• Proven track record of consistently meeting and exceeding sales targets through a mix of hunting and farming sales activities
• A genuine interest in education and a desire to positively impact teachers and learners
• Primary teaching qualification and/or Australian primary teaching experience (desirable)
• Excellent written and verbal communication skills, capable of engaging with school stakeholders and decision-makers at all levels
• A valid driver's licence is required for this role, as you'll spend 50% of your time travelling to meet with schools and build our reputation through face-to-face interactions. (The other 50% will be working from home, with regular opportunities to connect at our EP offices)
• A proactive, positive attitude and an entrepreneurial spirit
• Experience using a CRM to manage pipelines effectively, with a commitment to data hygiene
• Experience with HubSpot, Subskribe, and/or Gong (desirable)

Equitable opportunities, growth, and development lie at the heart of how we work at EP. We understand that not all applicants may possess all the following attributes so if you think you have what it takes, but are not sure you check every box, we would love to still hear from you!

What we offer

• As our team is based globally, we offer both remote and flexible working arrangements
• For our remote workers, a communication allowance towards your monthly internet or phone charges and $1000 towards setting up your home office
• Three extra days of annual leave during our end of year shut down period, parental leave top ups and a community service day
• Wellness allowance to use on anything to support your mental and physical wellness
• EAP with unlimited sessions
• Employee Equity Bonus Plan
• Employee referral program - $2000 when you refer a new team member
• Ongoing professional development, including opportunities to develop your career into other areas of our business and access to EPs Learning Hub 
• EP support groups - Mana Wahine, DEI, Environmental Impact and Wellness Committees
• The opportunity to work within a growing global business with Diversity Works accreditation, Carbon Net Zero BCorp status, Digital Promise certification, and an unwavering commitment to our mission, people, and community

We celebrate individuality, value diversity, and understand that flexible and remote work opportunities enable our team members to work in a way that fosters creativity and inspires individual brilliance. When you work with us, you're not just joining a company - you're joining a team united by the desire to make a difference.

In line with the 2030 growth strategy lead the Viscount Reuse businesses engagement with the key retail accounts including Woolworths, Aldi & Coles in Australia whilst also supporting the work underway by the NZ VFCC business with Foodstuffs.

Key Responsibilities will be:

• To lead and drive best in class retail engagement across the Viscount reuse business
• Develop multi-level customer account plans ensuring regular engagement is sequenced across the year for all the key supermarket retail accounts.
• Ensuring all retail contracts are being executed in line with agreement requirements
• Regularly reporting progress against targets for both revenue and key project initiatives
• Working with key internal stakeholders including the sales and category teams ensure detailed plans are developed to deliver in budgeted revenue growth targets
• Working with the general manager of VFCC review the current retail landscape in NZ and develop plans to both protect the current retail accounts but also to expand penetration of new and existing products
• To be a senior member of the sales marketing and innovation team within the Viscount reuse business as well as playing a significant advisory role to the business leadership team.

Your skills & experience:

• Extensive experience in sales/ business development or leadership roles working with large supermarket/retail groups
• Action oriented with strong attention to detail
• Ability to collaborate in order to deliver cross functional business outcomes
• Strong customer orientation and drive to deliver superior customer solutions

The Procurement Manager will lead the daily operational procurement & strategic sourcing across our Asia Pacific manufacturing and Supply Chain footprint. This role drives company-wide sourcing initiatives to achieve the company's goals. 

Some of your main responsibilities will include:

• Build a high performing team & develop team capability
• Develop and execute procurement strategy
• Ensure effective sourcing and category management.
• Manage supplier relationships
• Oversee outsourced services.
• Coordinate with internal stakeholders for seamless production and logistics
• Live and champion workplace health, safety and sustainability standards
• Maintain quality standards and regulatory compliance

Who is Transmax?

Transmax is a SaaS transport solutions provider of the ITS platform, STREAMS. We exist to improve people’s quality of life and helps move millions of commuters around Australian road networks every day. We partner with customers to deliver creative solutions that optimise transport networks and support safer and more reliable road journeys.

It’s an exciting time in our history as we modernise our core STREAMS product and work with customers to enable the future of mobility.

About the role:

Transmax has grown significantly over the last 2 years, and we are not slowing down! We’re in the next exciting stage of our growth phase which is why we are now recruiting for a Release Product Manager.

The role of Release Product Manager is to be product focused, rather than project focused, and act as the point of reference for all major and minor software releases. You will coordinate scheduling, planning, stabilisation, packaging, and the release to Professional Services, of software which may consist of multiple projects or programmes of work.

Your day-to-day will include:

• Plan and manage Major Releases, Minor Releases and Critical on Demand Updates.
• Develop and maintain release schedules using input from Product Managers, Project Managers, Deployment Managers.
• Regularly report progress and develop Release Checklists ensuring all necessary tasks including quality and testing are met against release deadlines.
• Manage the creation of release documentation to accompany all packaged releases and facilitate handover of releases to appropriate Product teams.
• Continually work towards making and documenting improvements to the release process.
• Keep up to date with new methodologies and tools for software release and configuration management.
• Provide supporting scrum product owner assistance to the Senior Product Manager.

You will be a degree qualified professional Engineering, Information Technology (or equivalent, proven experience in the field of business and systems integration) and be experienced working within a software-as-a-service product environment.

A natural team player you will display excellent communication skills as well as demonstrable ability to work collaboratively in a team environment across Agile based Scrum teams.

Your toolkit for success:

• Exposure to working in project delivery roles including experience working with closely with customers.
• Demonstrable understanding of software development lifecycle.
• Experience working within teams comprising of project managers, software developers, systems and infrastructure engineers and technical support staff.
• Ideally experience with a combination of the following; Confluence, Jira, Git, Microsoft Office, with emphasis on Word, Excel, Project and related collaborative document management using SharePoint.
• Experience with Intelligent Traffic System (ITS) industry experience would be highly advantageous but not essential. 

What does Transmax offer?

We offer:

• A competitive salary
• A high-trust, high-empowering, openly supportive working environment & culture
• WFH options (2 days in office per week)
• Uncapped training budgets to support your career development
• Employee Assistance Program with access up to 12 sessions
• Great EPPL scheme
• A recently renovated office in Milton (with some pretty great views, if you ask us)
• Corporate private health discounts through Bupa
• Flexible working hours & arrangements (the right to disconnect & enjoy life!)
• Lots of support for your career plans and advancement
• An environment where you’re encouraged to succeed.
  

With our culture of recognition, career development, and a supportive and stimulating and satisfying work environment - your next career chapter is waiting for you at Transmax.

If you’re interested in pursuing this opportunity, please apply by submitting your CV and a brief cover letter outlining your experience and suitability for the role. We would love to hear from you!

Successful applicants will be subject to a National Criminal History Check and a Qualification check.
Applicants must hold full working rights within Australia.
We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Responsibilities:

• Manage all engineering and technical aspects of investment projects, ensuring accuracy, quality, and compliance with regulations.
• Plan, schedule, resource, and oversee projects, collaborating with local engineers, the Regional Engineering team, and the Head of Operations.
• Support Australian factories with production technology, processes, and equipment management, including FAT and SAT.
• Lead vendor qualification for process equipment and manage the CAPEX plan for Sika Australia.

Key Duties:

• Provide monthly reports and present updates at Engineering Meetings.
• Implement APAC Operations guidelines and develop regional engineering activities.
• Improve production efficiency through new process technology and collaborate with maintenance to reduce equipment downtime.
• Monitor Overall Equipment Effectiveness (OEE) and train maintenance and production staff.
• Conduct feasibility studies and apply various analyses (risk, HAZOP, cost-benefit, FMEAs) for investment projects.
• Recommend and implement plant equipment/system improvements, and advise on budget items for expansions.
• Support project management with FAT, SAT, and production line start-up.
• Execute engineering work per standard rules, ensuring compliance with codes, QA/QC policies, and performance standards.
• Collaborate with R&D on formulations, processes, and raw material costing.
• Coordinate and evaluate new processes, equipment, projects, and technologies.
• Participate in CAPEX project master planning and budget planning.
• Perform additional duties as assigned.

CARS24 is a global used vehicle e-commerce platform with over US$1billion in sales. The company originates in India, where it is the largest player in used vehicles, 10X the size of the next competitor. Australia, along with Dubai, are the  priority markets. Join the business that's changing the way Australians buy and sell cars! High volume business with huge growth opportunities!

Just imagine a truly Amazon-like experience where you can search, purchase, get financing and arrange delivery fully online. The car shows up at your doorstep to either love or return at no cost. Every car passes a 300 point inspection report and comes with a 6 month warranty. We own our cars, which allows us to guarantee quality. Our #1 goal is to deliver exceptional customer experience. Let's make buying cars a truly joyous and painless experience. This becomes possible due to one of a kind reconditioning facility that is built for scale and quality.

About the role:

As our Brisbane Workshop Manager your main goal is to successfully operate and deliver a world class car refurbishment facility. This amazing opportunity sees you run an end to end reconditioning facility inclusive of Mechanical, Roadworthy, Paint shop, PDR, Detailing and Photography.. This includes top quality equipment - brand new hoists, detailing equipment, photobooth and Paint booth setup.

You will pioneer the future of used car repair, leveraging the latest technologies and management techniques to build a collaborative culture that delivers best in class efficiencies from the workshop. 

You will report to the Brisbane Head of Refurbishment and work closely with the broader management team.

Responsibilities include:

• Successfully manage a large multi brand used car workshop – currently operating at 200 cars per month, but sized to deliver 300 used cars per month 
• Owning core KPIs for Brisbane: Cost of reconditioning, number of cars prepared monthly, quality metrics
• Manage end to end operations of the workshop
• Work with the Head of Refurbishment to develop and grow a leadership team as we scale our operations
• Be a member of our Brisbane operations leadership team

• A reputation for being one of the best Operations Managers in Brisbane with the stats to back it up
• Someone who can get his hands dirty in the details, run large effective teams and lead by example
• 6+ years of experience across industries and leading teams. Experience of running an automotive workshop would be a big bonus
• Strong acumen to understand the customer pulse - what does the market want and how much to recondition cars to ensure maximum customer satisfaction without blowing out costs
• A passion that extends beyond operational work - you will own the end to end process. A keen eye for detail is crucial to keep the production line moving
• An ability to think outside the box, we pride ourselves on bringing new ideas and technologies in to the game
• An ability to build a collaborative culture that isn’t bound by ‘how it is done elsewhere’ - we will employ new technology to assist our operations and be constantly implementing the team’s ideas to improve how we operate
• Solid financial acumen as it relates to the running of a large workshop facility
• A personal mindset that anything is possible with the right people, innovation, technology and process
• Excellent ability to collaborate and apply a cross-functional mindset

• Excellent salary package commensurate with experience and expertise
• Great Employee Benefits
• 6months Parental Leave
• Employee Assist Program
• Excellent working conditions and culture
• Ground-up opportunity: play a role in shaping the strategic direction of the market, changing the way Australians buy cars
• Amazing people & network. You are not alone - we keep standards high for anyone who joins us here. We also have access to an amazing list of advisors and investors that we actively engage.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)

We have an exciting role supporting our wider Products Services Team as an Associate Accounts Manager.

As an Associate Account Manager your role will be to support the team in maximising revenue from one or a small number of client accounts in order to achieve agreed revenue targets and sales quotas. This role is required to ensure complete customer satisfaction when dealing with their allocated accounts.

What You’ll Do:

• Assisting in formulating, implementing and managing strategic business plans regarding one or a small number of client accounts to achieve sales revenue and sales quota targets.
• Supporting the team as they liaise with clients to determine their present and future needs and proposing suitable products, services and upgrades in order to maintain and grow revenue for the organisation.
• Acting as the main interface between the client and the organisation to ensure an optimal level of service is always provided and continually seek the opportunity to participate in clients' strategic business planning processes.
• Supporting the team in conducting product demonstrations (where applicable) and coordinating the preparation of sales proposals, tenders/bids, contracts and Account Management plans.

What You’ll Bring:

• Strong understanding of Account Management techniques and disciplines.
• Extensive experience and specialist skills in the configuration and maintenance of networking/communications infrastructure, including the ability to support a variety of technologies.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Specialised product and industry knowledge.
• Excellent communication skills, both written and verbal

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

 We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

The client is seeking to identify suitable Candidates to perform the role of Project Manager to help the agency monitor project schedules and budgets, prepare progress reports, and liaise with key stakeholders.

Project Managers support the delivery of the agency’s projects. They play a role in managing straightforward projects, developing, and maintaining relationships with internal and external stakeholders and provide specialist advice to ensure the consistent delivery of project outputs. The level of Security Clearance required for a Role will be confirmed at the time of Contract.

Estimated start date  immediate

Initial contract duration  28 Feb 2025

Extension term 12 months

Working arrangements The candidate will be required to attend and undertake their work at a Services Australia office in Adelaide, Brisbane, Canberra or Melbourne for a minimum of 3 days per week.

Security clearance Must be Australian Citizen with the ability to obtain Baseline

Candidates that are suitable to perform Senior Project Manager (EL2)

Main Duties may include, but not limited to, some or all of the following:

• manage, lead and deliver projects that may have an agency wide impact
• develop, implement and evaluate project plans and schedules in accordance with the agency’s project management framework and consider project interdependencies
• collaborate with staff in immediate work area and with internal and external stakeholders
• oversee project design, governance arrangements and operational integration
• ensure project deliverables and milestones are met on time and within budget
• lead strategic planning for longer term project initiatives
• provide high level strategic advice and feedback to stakeholders and the agency's executive
• research, review and evaluate projects within a section or specialist area
• report on project objectives and outputs for presentation to the executive, and oversee ongoing project reporting
• oversee, review and advise on written material including business cases, plans, reports, executive and ministerial briefs and corporate documentation
• plan, manage and monitor financial budgets and oversee the management of contracts, procurement, resources and expenditure
• identify, assess, manage, escalate, report and monitor project risks, issues and benefits, including developing treatment strategies
• analyse project performance and oversee quality management to ensure that project deliverables are fit for purpose and meet client needs
• drive innovation, manage and lead change, and actively contribute to and implement the agency’s strategic direction
• engage, negotiate and manage key strategic stakeholder relationships to deliver projects and respond to changes in needs and expectations
• represent and negotiate on behalf of the agency to advance the agency's interests at external, cross-agency, inter-jurisdictional and other forums

Main skills/attributes:

Skills for the Information Age (SFIA) required:

• Project management PRMG - Level 6

• Organisational change management CIPM - Level 6

• Quality management QUMG - Level 5

• Requirements definition and management REQM - Level 5

• Stakeholder relationship management RLMT – Level 5

• Measurement MEAS - Level 5 • Resourcing RESC - Level 4

Ability to:

• Apply knowledge and skills in project and program management frameworks
• Understand the audience and context, anticipate responses and effectively tailor communication and communication styles
• Develop and manage key strategic stakeholder relationships
• Demonstrate personal resilience and apply well developed influencing, negotiation, conflict resolution and mediation skills
• Demonstrate highly developed strategic planning skills to determine work priorities and deliver business outcomes
• Make balanced decisions using professional judgement, risk evaluation and in the context of ambiguity and a changing environment

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Service Delivery Coordinator is responsible for working with customers and multiple teams within Datacom to provide analytical and specialised administrative support and to optimise the delivery of contracted managed services.

What you’ll do   

• Having knowledge of all contracted services being delivered to customers including incident management procedures.
• Monitoring ticket volumes and aged tickets. Monitoring SLA adherence and escalate continual breaches.
• Notifying underperforming delivery teams of their agreed responsibilities, escalating where needed.
• Running and maintain registers and ensuring actions are completed.
• Support the completion of reporting including extracting for SDM review.
• Reporting on customer satisfaction results and trends. Undertaking administration activities including minute taking.
• Identifying opportunities to improve the customers’ experience.
• Being an escalation point when SDM is unavailable.
• Working with delivery teams on ticket escalations to achieve the outcome for the customer.
• Building strong and long-term relationships with delivery teams and their team leaders.
• Building strong relationships with multiple touchpoints within our customers organisation.
• Assisting with e completion of improvement activities.

What you’ll bring  

• High level understanding of Information Technology. Customer service, issue resolution.
• Knowledge or exposure to Netsuite, Service Now, Zendesk would be highly regarded
• Process management.
• Customer relationship management. Service management.
• Organisation and prioritisation skills. Excellent communication skills, both written and verbal.
• Attention to detail and high standards of quality.
• Network builder (internal and external). Effective presentation skills with the ability to convey technical information across various levels.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.  Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.

Based in Brisbane you will have proven experience in the legal or accounting industries. You will be a strategic and supportive partner for our customers in this opportunity. As a tenacious and empathetic expert, you will proactively engage in the day-to-day management of your accounts, including strategic account planning and customer success issue resolution.

Reporting to the Manager of Customer Success, you will be responsible for developing and maintaining existing and new customer relationships while leading the customer to full adoption of our product. We are looking for someone who is customer focused, social, and analytical.  You will possess an aptitude for learning and using new software and be someone who can communicate clearly and effectively. This is a chance to make an impact in a successful cloud-based technology business.

This is a great opportunity for someone with great get-up-and-go and fantastic customer skills to join a tech company

What you will do:

As a Customer Success Manager, you will play a pivotal role in ensuring the success and satisfaction of our valued customers. Your responsibilities encompass a broad spectrum of activities aimed at building enduring relationships, addressing critical issues, and maximising the value of Actionstep's services.

Here's how you'll make an impact:

Relationship Building and Issue Resolution: Build enduring customer relationships by resolving issues promptly and tailoring solutions to their needs.

Primary Interface and Ambassador: Act as the main contact point to manage critical situations and educate customers on Actionstep's capabilities for effective usage.

Risk Management and Proactive Retention: Evaluate customer risk, proactively preventing dissatisfaction, and driving retention throughout their lifecycle.

Autonomous Account Management and Advocacy: Independently drive accounts while advocating for customers and reporting feedback to stakeholders.

Customer Engagement and Product Updates: Conduct regular in-person meetings, prioritize customer requests, and communicate updates for an exceptional experience.

Advocacy Development and Best Practices: Establish advocacy relationships with key customers, sharing best practices to enhance processes continually.

Strategy Alignment and Revenue Management: Align with customer strategy, conduct business reviews, and manage revenue through retention, renewal, and product adoption.

The KPIs you will own:

• CSAT (Customer Satisfaction) for Customer Success interaction
• Increase of NPS (Net Promoter Score) (owned with the Customer Team Organization)
• Customer churn percentage (owned by the Customer Success Organization)
• CHS (Customer Health Score)

Who you are:

Compassionate: you can mediate, counsel, and empathize with both internal and external teams to ensure customer expectations are managed while validating different experiences.

Curious: you want to find the answers and will work all the angles to get it done. You go above and beyond with in-depth research and evaluation to solve complex problems.

Principled: you build credibility and trust by understanding and addressing customer requirements.

Results-focused: you like to check things off your list and have a bias for action, using your decision-making prowess to make decisions quickly and solve problems.

Detail-oriented: you zoom in on the important facts and connect the dots between seemingly unrelated items.

Collaborative: you thrive when sharing ideas and connecting with the right people to find solutions

Cool under pressure: you know how to focus and keep your eye on the results.

What you will bring:

• Accounting / trust accounting knowledge
• Exposure to the legal industry (working with lawyers and law firms)
• A strong understanding of technical vernacular in order to effectively communicate with customers and internal teams.
• Experience working with Microsoft Teams, Churn Zero, Fresh Desk, Zoom, Azure
• 2+ years of experience in a Customer Success, Consulting or Sales related field
• Confident, high energy, self-motivated and a true team player
• Creative thinker, strategic and proactive
• Ability to effectively communicate through all mediums (virtual, verbal, listening, written).
• Strong aptitude for technical software products
• Ability to build credibility and trust by understanding and addressing customer requirements
• Proven track record of sustaining & growing complex relationships
• Proven ability in customer retention, presentation skills, and ability to work independently to deliver customer success.
• Exceptional client management and communications skills
• Experience working with senior and executive level customer contacts

We offer a fantastic and inspirational working environment!

• Flexible working.

• We are a team, we trust each other and we believe our best work happens when life & work is in good balance.

• Wear what you like to work.

• Unlimited Annual Leave

• Take your birthday off.

• Socials and team building events, remote and in person.

• Relaxed and friendly team.

• Fantastic training and development opportunities.

About the Role:

A key part of our operations is the exceptional customer service we provide to our clients and we're on the lookout for a Customer Service and Fulfilment Coordinator, based in Brisbane. This role will be responsible for organising the day-to-day fulfilment activities for our customers all across Queensland and coordinating the regular delivery of stock to our warehouse, ensuring a smooth process from start to finish.

We are looking for an outgoing individual, who’s a people person with a passion for customer service and fulfilment. Our ideal candidate will have a can-do attitude and be willing to participate as an active member within the team. You need to be comfortable speaking with colleagues and customers on the phone or in person, be able to resolve conflict effectively, be numerate and have an aptitude to use an inventory system.

This role is part of a fun and energetic team and would suit an enthusiastic person who is looking to further their career in customer service, with excellent career progression and development opportunities.

About Eco Outdoor

Here at Eco Outdoor we are focused on outdoor lifestyle, remarkable products, and exceptional service. We’re a growing small to medium sized Australian owned business servicing the Architecture & Design industry across Australia, New Zealand and California. Last year was our most profitable yet, and this year is proving to be better so there are bright times ahead for the business.

Check out our website - https://www.ecooutdoor.com.au

How is it to work with us - https://youtu.be/NUcF0d6IRUc

Or visit our LinkedIn or Instagram pages.

Skills & Experience:

• Excellent communication skills and relatability whether in person, in writing or over the phone. Able to resolve conflict effectively
• Organizing the day-to-day order fulfillment activities, ensuring the highest level of service is maintained with all customer touch points including phone calls, emails, text and occasionally in person
• Liasing with external freight partners to coordinate deliveries all over Queensland
• Establishing priorities and meeting deadlines
• Managing stock to ensure customer lead times are minimised and stock is allocated efficiently
• A team player who is happy to lend a hand to others and an ability to work collaboratively with colleagues as well as working autonomously
• Experience in NetSuite is highly advantageous

• Good base salary
• Great team culture
• Pro work/life balance organisation

How to apply

Apply now – if you want more information before you apply, check out our site (https://www.ecooutdoor.com.au) or check us out on LinkedIn, or Instagram.

Please note we require full-time, permanent working rights for this position