Total 672 Manager food beverage service job vacancies in Australia

PERSOLKELLY has partnered with a premier provider of packaging solutions boasting over 60 years of industry leadership. We are looking for a State Service Manager to join their team, they operate across 160 countries with 80 sites worldwide, our partner is a global force in the packaging sector. Position Overview: Are you a seasoned professional with a strong background in service management? Are you passionate about delivering exceptional customer experiences and driving operational excellence? We are looking for a dedicated and dynamic State Service Manager to lead our service team and uphold our commitment to customer satisfaction. As the State Service Manager, you will be responsible for overseeing service-related activities, including customer support, maintenance, and repair services within the assigned region. You will lead a team to ensure efficient service delivery, foster a positive workplace culture, and achieve group objectives in alignment with company goals. Key Responsibilities: Supervise service staff and operations within the region.…

Click here to view more detail / apply for State Service Manager

Client Service Manager - Sydney Area Apply now Job no: 532574 Work type: Full time Location: Sydney Categories: General Management a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: We currently have an opportunity to be part of our team. We are seeking a Client Service Manager to join our team in the Sydney Area and will be managing multiple government sites. You will be responsible in managing day to day operation needs for…

Click here to view more detail / apply for Client Service Manager - Sydney Area

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) ba

About the Role As the Nurse Manager - Service Improvement Project Officer or Principal Project Officer - Service Improvement you will provide clinical insight, project and stakeholder management to support the Executive Director and Executive Service to achieve high quality project and clinical redesign delivery outcomes. You will be required to manage and coordinate various project initiatives using up-to-date clinical knowledge and best practices, whilst promoting continuous improvement of service delivery across the Health Service. About You:You will understand Metro South Health's values, have a genuine desire to join our team and contribute to our growth with your passion and commitment to excellence with the ability to: initiate, lead, manage and evaluate agreed strategic service planning initiatives utilise advanced knowledge and experience of contemporary evidence-based practice and clinical service delivery models in primary and/or acute health care to strategically to achieve redesign and innovative solutions to complex connecting care issues lead change through improvement activities…

Click here to view more detail / apply for Nurse Manager or Principal Project Officer - Service Improvement, Queensland Health

Service Manager OSHC | Rural View PCYC Eimeo OSHC | Outside School Hours Care Closing date: 07/04/2024 Fixed Term, Full Time | Until 30 June 2024 $32.79 - $41.05 per hour (depending on experience, qualifications and service size) We are currently seeking a passionate and professional OSHC Service Manager to join and oversee our PCYC Eimeo Road OSHC Service. As the Service Manager, you will have the ability and support to lead your team within an innovative culture at the Service and bring excellent communication and knowledge to your role. If this sounds like you, then we want to hear from you. What we can offer! In addition to your remuneration, enjoy generous not-for-profit salary packaging benefits of up to $18,550 per annum tax free! This will allow you to take home more of your income before it is taxed.  Generous reward and recognition program to be implemented soon!  Flexible working options may be available! Free…

Click here to view more detail / apply for Service Manager OSHC | Rural View

The Service Manager, role is to deliver service excellence for our CPaaS customers through the demonstration of expert relationship management (internal and external) and operational knowledge throughout the service lifecycle. You will be responsible for adhering to the Service Management framework, owning the responsibility for the operations and effective implementation of the Service Management processes and procedures to include escalation, incident resolution, communication and documentation.

The Service Manager, will perform a pivotal role in differentiating the customer experience from competitor offerings in the market by working with customers to align business and systems processes with the aim of achieving optimal efficiencies across the board with a strong focus on our key and strategic customers.

What you’ll do as a Service Manager:

• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions
• Developing and implementing service strategies to enhance customer experience and meet service objectives
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions
• Point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving

Customer Service Relief Team Leader [Internal Applicants Only] West HQ WEST HQ is Sydney's leading landmark destination for Entertainment, Fitness, Lifestyle and Accommodation in the Western Sydney Region.The Customer Service Team (Club) is currently recruiting for a relief Team Leader to assist with providing support and leadership to the Customer Service Team.Our perfect fit:Someone who has a high level of customer service experience, immaculate personal presentation and exceptional communication skills. This role is hands on and requires someone who knows what it takes to deliver exceptional customer service. Applications close 5pm 14 December 2023.Apply Now!

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Client Service Manager - Ballina/Tweed Area Apply now Job no: 532230 Work type: Full time Location: North Coast NSW Categories: Management ISS is a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: With people and relationships, being the Centre of all that we do, we currently have an opportunity to be part of our team. We are seeking a Client Service Manager in Ballina/Tweed to join our team and will be managing multiple government sites.…

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Service Manager Flight Motors, Loxton Permanent Full time position – working Monday to Friday (no weekend work) Competitive salary, laptop, mobile phone and company vehicle provided Excellent opportunity to join a highly regarded family owned organisation Flight Motors - Riverland Mitsubishi, GMW Haval, Suzuki has an opportunity for a self-motivated Service Manager to join a reputable dealership's service department, within a friendly environment.About the OpportunityReporting to the Dealer Principal you will play a pivotal role in ensuring the efficiency and effectiveness of our service department while overseeing and guiding a team of service technicians and apprentices.The Service Manager will develop and implement strategies to optimise service operations, including scheduling, resource allocation, and maintenance procedures as well as fostering strong relationships with clients, understanding their needs, and ensuring prompt and effective resolution of any service-related issues.Other key responsibilities will include: Lead, mentor, and manage the service department staff, ensuring they deliver high quality repairs as exceptional customer…

Click here to view more detail / apply for Service Manager

Job Title: Service Delivery ManagerLocation: Melbourne (hybrid) Overview:We are seeking a highly skilled and experienced Service Delivery Manager to join our team at a large multinational retail chain. The ideal candidate will be responsible for overseeing the successful delivery of services to our customers across various locations worldwide. This role requires a strategic thinker with a strong focus on customer satisfaction and operational efficiency.Responsibilities:- Develop and implement service delivery strategies and processes to meet customer needs and align with company objectives.- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.- Monitor service performance metrics, analyze data, and identify areas for improvement to enhance service quality.- Lead and mentor a team of service delivery professionals, providing guidance and support to drive high performance.- Manage service delivery projects, including planning, resource allocation, and risk management to ensure successful outcomes.- Establish and maintain relationships with key stakeholders to drive collaboration and achieve service excellence.- Stay informed…

Click here to view more detail / apply for Service Delivery Manager

RACV Goldfields Resort | Permanent Full Time
$85,000 – $100,000 per year + Super
On-going training and career development

When it comes to the perfect escape to the country, the RACV Goldfields Resort is a destination of choice for family, friends, and community. The five-star retreat includes a lagoon inspired 1.8m pool, 18-hole golf course, interconnecting family rooms, Three Founders Garden Restaurant, Springs Bar & Terrance, Secret Story Gardens, and the Art House.

RACV Goldfields Resort is searching for a Food & Beverage Manager who is ready to take on an exciting challenge and lead the team.

A day in the life

As our Food & Beverage Manager you’ll build, coach and lead a team of motivated and diligent hospitality professionals who will take our members and guests on a memorable journey.

You’ll be a strong people leader with a flexible yet nurturing and member-centric approach. We want you to bring your wealth of knowledge and experience to our team to manage all financial and operational aspects of our Three Founders Restaurant and Springs Bar & Terrance.

If you’re passionate about bringing the rich history of the Goldfields Region to life by telling a story through food, wine, and exceptional service this could be the right opportunity for you! It’s your chance to learn, shine, and develop yourself & others.

We’re offering…

The opportunity to get on the ground and make an impact during a pivotal time of growth.
Ongoing training and career development opportunities.
A competitive salary package and discounts on selected RACV products.
The opportunity to join a company that truly cares about its employees and members.

We’re looking for…

Experience in leading a Food & Beverage team in a 5* hotel or resort.
Prior experience in staff management, training, and HR practices.
Excellent business acumen and experience in budgeting, planning, forecasting & controlling.
Strong knowledge of labour costs and other expenses.
Strong leadership skills, with the ability to manage and resolve complex issues.
The ability to build internal & external professional relationships.


Application process

Click ‘Apply’ to submit your CV and follow the prompts.

Please be aware applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police checks as a condition of employment.

Randstad has been given the opportunity to support the recruitment of our client who is an artisan bread manufacturer established in Melbourne with 20 years experience. They are dedicated to producing quality artisan breads for both wholesale and retail markets. Located in Braeside and Dandenong, this is an exciting opportunity for a dedicated and experienced Food Safety and Quality (FSQ) Manager to join the team.
As a FSQ Manager, you are responsible for planning, directing, and coordinating every aspect of the company's Quality Assurance functions. This role plays a crucial part in ensuring that the company achieves the highest possible product quality, food safety, and GMP standards to comply with all external/customer certification standards and applicable legislative requirements.
Key Responsibilities:

Proactively assess, determine, negotiate, and agree on in-house quality procedures, standards, and specifications based on legislative, BRC, GMP, HACCP, and customer requirements.
Oversee the company's Food Safety Programs to ensure alignment with current legislative and customer requirements.
Collaborate with the Production Team to define, implement, and embed QA procedures, standards, and systems.
Specify raw material quality requirements for suppliers and oversee the company's Food Safety and GMP audit program.
Manage third-party audits, ensuring appropriate remediation activity is specified for each non-conformance identified.
Ensure timely resolution and communication of QA Hold product disposition details.
Provide strong leadership to the QC, QA, and Hygiene Team, fostering a culture of excellence and continuous improvement.
Support the training and development of team members to ensure compliance with internal and external food safety requirements.
Prepare detailed reports for management and customers, highlighting QA audit activity, results, remediations, and key projects.

About you:

Over 10 years of management experience in a demanding QA role within the food industry.
Extensive working knowledge of all systems and standards pertaining to food quality and safety.
Commitment to developing and implementing continuous improvement.
Strong people management skills and experience in managing QC, QA, and hygiene teams in a food production environment.
Exceptional communication skills and the ability to collaborate effectively across departments
Leadership and professional development/training skills and experience.
Excellent analytical capabilities.

If you are ready to take on a challenging and rewarding role in ensuring the highest standards of quality and safety in food production, we want to hear from you!
Please apply directly or reach out to Jing at [email protected] to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

19th March, 2024 The Opportunity to join our Team and make a difference The overall purpose of the Team Leader, Client Service Centre is to provide comprehensive operational and administrative support functions within the Client Service Centre.         The role also assists with the orientation of new staff; provides supervision to Client Service Advisors; coaches, mentors and guides the team; including assessment of work practices, documentation and other related activities, as delegated. This role is based in Eight Mile Plains. Your role in supporting Anglicare will include: Coordinate the on-boarding and orientation of new team members; provide support and guidance on a daily basis.   Monitor and manage work efficiencies and resources for equitable workloads . Act as a mentor; provide support to effectively manage complaints and queries. Support the Coordinator, Client Service Operations as required and carry out delegated activities as directed. Manage and participate in staff meetings and share information to improve work environment. Lead…

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Area Service Sales Manager - Kewdale Role Summary Support implementation of the aftersales strategy with captive and non-captive retail operations to better support parts and service grown targets Job Responsibilities What you will do  The Area Services Manager (ASM) is responsible for retail services performance in a designated region, both captive and non-captive to better support parts and services growth targets. •    Support implementation of the aftersales strategy with captive and non-captive retail operations •    Provide support and direction to the retail network in relevant areas.  •    Encourage and promote a result/customer oriented mindset and work closely and in good spirit with retail and national teams •    Coach and follow up assigned dealer and workshop service organisation in relation to Dealer Performance •    Monitor branch performance KPI’s and develop strategies together with region and business control Who you are To be successful as an Area Services Manager within our organisation, you will have experience within…

Click here to view more detail / apply for Area Service Sales Manager - Kewdale

Lead a dedicated team to drive customer success in the booming hospitality industry as the Customer Success Manager The Company: Miller Leith is working with a leading company in the Tech and Hospitality industry to recruit a Customer Success Manager for the APAC region. This company is a prominent player in the field, known for its commitment to providing innovative solutions and maintaining strong customer relationships. Benefits:Join a reputable company in the Tech Hospitality industryWork within a collaborative and supportive team environmentProgressive OpportunitiesCompetitive salary package and benefitsThe role:  The Customer Success Manager - APAC will play a pivotal role in driving customer satisfaction and retention across the region. Leading a team of 16 dedicated customer support professionals, the successful candidate will provide leadership, training, and guidance to ensure seamless operations. Responsibilities:Provide leadership, training, and guidance to a team of 16 customer support professionalsAnalyse metrics and formulate strategic approaches to optimise customer support operationsFoster collaboration and alignment…

Click here to view more detail / apply for Customer Service Manager - APAC

About Us

The Ghan is one of Australia’s iconic train journeys, travelling through the heart of the Australian outback from Adelaide to Darwin. The Ghan stops twice per week in Darwin during our peak period, as such we have a team of people at the Darwin terminal ready to service the train when it arrives in our spirited outback town.

About the Role

Based at Darwin Terminal, the Service Operator Team Leader is responsible for ensuring the cleanliness of guest cabins, lounge and restaurant carriages on-train and public areas off-train. The role will provide support to the Service Operations team through coaching and training initiatives and work in partnership with the Terminal Manager. This is a guest facing role.

The key responsibilities include:

• Conduct daily briefings with the staff to keep them abreast of day-to-day requirements such as train turn-arounds, deep cleaning and areas requiring special attention
• Supervise the work environment as the teamwork in line with the desired instruction and systems that are in place
• Prepare cleaning schedules for the return of all carriage cabins, lounge and restaurant carriages from rolling stock operations, ensuring the team operating rhythm is planned and organised
• Monitor the quality of linen and record and report any identified issues for supplier resolution
• Report maintenance faults, damage to furniture and fittings in all areas of the train carriages and the terminal
• Experience with computers and reporting is also required.

What do we offer?

General discounts on Journey Beyond travel and experiences 

Study Assistance Policy 

Employee Referral Policy 

Private Health discounts 

Discounts on Journey Beyond merchandise 

About You

You will have proven experience leading a small team in Housekeeping/Logistics or similar, with strong communication and organisational skills.

Apply today!

Area Service Sales Manager Role Summary Support implementation of the aftersales strategy with captive and non-captive retail operations to better support parts and service grown targets Job Responsibilities What you will do  The Area Services Manager (ASM) is responsible for retail services performance in a designated region, both captive and non-captive to better support parts and services growth targets. •    Support implementation of the aftersales strategy with captive and non-captive retail operations •    Provide support and direction to the retail network in relevant areas.  •    Encourage and promote a result/customer oriented mindset and work closely and in good spirit with retail and national teams •    Coach and follow up assigned dealer and workshop service organisation in relation to Dealer Performance •    Monitor branch performance KPI’s and develop strategies together with region and business control Who you are To be successful as an Area Services Manager within our organisation, you will have experience within a B2B…

Click here to view more detail / apply for Area Service Sales Manager

Senior Product Manager, Payments as a Service (PaaS)Your businessBusiness Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers.The Real Time Payments & PaaS Crew is positioned within the Payments Domain in Business Banking. Our purpose is to develop market leading, innovative, safe and resilient payments and value-add propositions for our customers. PaaS is the API based service designed to provide access to payments and aligned capabilities to business and institutional customers of CBA. Do Work That MattersThe Senior Product Manager is responsible for the e2e development, distribution and management of products and services within the business unit. The Senior Product Manager is responsible for designing products and maintaining ownership of the end-to-end product systems and processes and is accountable for monitoring product performance, setting or reviewing the product…

Click here to view more detail / apply for Senior Product Manager, Payments as a Service

Assistant Store Manager rebel Sport is calling! We are a passionate team looking for a strong leader to work with the management team to continue to drive our success.Our Assistant Store Managers are known internally as Customer Service Managers. They are leaders in guiding team members to attain excellence in customer service and sales. They have impeccable attention to detail and are motivated to ensure operational and service standards are consistently achieved.About youYou are an experienced retail people leader who is confident setting goals and targets with your team and managing their success on a regular basisYou have a strong understanding of visual merchandising of fashion/apparel and can work with the team to ensure the store is always well presented, tidy and engaging for customersYou model exceptional customer service and can coach a team to deliver the sameYou have the ability to resolve complaints and queries in a professional mannerYou are focused on zero harm…

Click here to view more detail / apply for Customer Service Manager rebel Melville

Permanent role Monday to FridayFree Onsite undercover Parking and free gym onsiteCareer Progression in a global organisation with a strong focus on training, safety, and qualityAt KONE, we bring buildings to life.Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what.Why this role?KONE Australia is looking for a Customer Service & Administrator Team Leader to join our team in Mascot, Sydney. This team thrives on servicing our internal & external customers to the very best of their abilities, in a timely manner. Reporting into the National Customer Service & Admin Manger, you will coach and lead the team to ensure operational excellency.What will you be doing?Develop and lead the teams to ensure that the organisation’s customer service and administration strategy is implemented and executed effectively & efficientlyMonitors and leads the performance and…

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Position Details

• Continuing | Full-Time

• Higher Education Officer Level 9 | $122,922- $131,535 p.a.

• Location: Bedford Park / Kaurna Country  

• View Position Description

About the Student Life Division

The Student Life division ensures the delivery of student-centred support across the student lifecycle that underpins the University’s broader strategic visions by delivering support services and functions that facilitate and enhance the academic mission of the institution.  The Student Life division provides support services and programs that contribute to the student experience and success, including in the areas of health, counselling, disability services, orientation and transition, retention, student wellbeing, and student engagement through the activities of the Flinders University Student Association

About the Role

Flinders University is seeking a motivated Manager, Counselling Service to provide operational and strategic leadership of the Counselling Service including the Intake and Assessment team, Counsellors, project and support staff.

Working closely with the Director Student Life, you will play a key role in ensuring that efficient models of services, systems, projects and processes are in place that support student wellbeing and ensure that demand for service is met. In addition, you will also be responsible for:

• Contributing to the management of programs, project, training and community capacity building activities that aim to address mental health and wellbeing, including gender-based violence prevention and response.

• Implementing a continuous improvement framework to ensure the delivery of quality and timely counselling services and other wellbeing initiatives, programs and projects that reflect best practice and the current higher education sector priorities.

• Ensuring that students in crisis and/or at risk are managed appropriately, including taking a key role in the management of critical incidents and providing expert advice to the Director Student Life and other senior managers.

• Contributing to strategic and operational planning for the Student Life portfolio to deliver high quality, evidence-based support for students that increase student success and wellbeing.

About You

You will be a dedicated leader, with the ability to motivate and develop high performing teams and foster a positive team environment. Your high-level communication skills, together with your planning and analytical skills, will be the key to your success, as you demonstrate your ability to provide strategic and operational leadership, communicate with multiple stakeholders with competing demands and manage crisis and risk situations.

The successful Manager, Counselling Service will also demonstrate:

• Registration as a Psychologist with the Psychological Board of Australia or eligibility for membership of the Australian Association of Social Workers.

• Demonstrated experience in providing professional supervision to a team of experienced counsellors, including psychologists and social workers.

• Proven ability to develop, deliver and evaluate effective services and programs that address wellbeing.

• Understanding of the Higher Education sector and factors that impact on wellbeing.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Flexible working arrangements

• Wide range of professional development activities and services

• We embrace diversity and promote equity and inclusion for all students and staff

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy 

• It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

How to Apply and Information

• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.

• For more information regarding this position, please contact Jodie Zada on 8201 2118.

• Please see here for our Reconciliation Action Plan

• Please see here for our Indigenous Workforce Strategy

Please note, late applications and applications sent via agencies will not be accepted.

Certification

Applications to be submitted before 10.00pm:

01 Apr 2024

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.