Job Title: Service Delivery ManagerLocation: Melbourne (hybrid) Overview:We are seeking a highly skilled and experienced Service Delivery Manager to join our team at a large multinational retail chain. The ideal candidate will be responsible for overseeing the successful delivery of services to our customers across various locations worldwide. This role requires a strategic thinker with a strong focus on customer satisfaction and operational efficiency.Responsibilities:- Develop and implement service delivery strategies and processes to meet customer needs and align with company objectives.- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.- Monitor service performance metrics, analyze data, and identify areas for improvement to enhance service quality.- Lead and mentor a team of service delivery professionals, providing guidance and support to drive high performance.- Manage service delivery projects, including planning, resource allocation, and risk management to ensure successful outcomes.- Establish and maintain relationships with key stakeholders to drive collaboration and achieve service excellence.- Stay informed…
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Click here to view more detail / apply for Service Delivery Manager
