Total 20,800 customer experience manager job vacancies in Australia

·     ASX 300 listed financial services organisation

·     Flexible & hybrid working arrangements

·     Sydney or Melbourne location

Do you want to:

·       work in an organisation where 98% of all team members believe that their manager genuinely cares about their well- being and feels valued?

·       understand the strategic direction of your organisation and how your effort contributes to success?

·       work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?

·       work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?

·       be recognised and rewarded for your performance?

·       work for an organisation where ‘C-A-R-E’ are their values?

·       have career opportunities, a voice that’s heard, and a fast-paced, dynamic yet flexible working environment?

If so, then FleetPartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management.  We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

 

Who we’re looking for:

The Security Manager is responsible for overseeing and coordinating security operations within FleetPartners. Your primary goal is to create a secure and resilient operational and technical environment through the development and implementation of security strategies, policies, and procedures to safeguard our customers, assets, employees, and visitors against potential threats.

You will possess a strong understanding of a wide range of security products and services, including but not limited to Endpoint Protection, Threat Intelligence, Vulnerability Management, SIEM and SOAR. You will work with key stakeholders in the business from areas such as Operations, Sales & Marketing to ensure all key aspects of Security Operations have been considered. Your insights and expertise will be instrumental in shaping our security strategy.

You will manage the security team and will report into the Head of Cloud & Infrastructure.

What you’ll be doing:

• Work with CIO and Head of Cloud & Infrastructure on developing, maintaining and executing the cyber security strategy
• Collaborate with technology team on security within design, development and deployment of new systems, applications, networks & technology
• Continuously work with departments in the organization to reduce risk. From technical controls and procedures to policies
• Monitor, coordinate and conduct investigations into security incidents
• Work closely with MSSP/Vendor partners
• Managing all internal and external security compliance engagement activities
• Convey cyber security concepts to technical and non-technical colleagues
• Conducting Pen-test, vulnerability tests and identifying and addressing any weaknesses
• Monitoring information systems and responding to any cyber-security incidents
• Ensure security patches are up to date for all environments including end-user devices.
• Automating security controls, data and processes
• Developing policy around third-party risk with vendors and suppliers
• Working with NFR to identify and manage data privacy risks as well as internal and external compliance
• Maintaining up-to-date knowledge on cyber-security technologies and standards
• Facilitate training employees to understand and follow security standards.
• Retaining and building on our ISO27001 certification
• Maintaining and building on Essential 8 rating

• Experience leading and managing a cyber security team
• Relevant industry, technology, and process knowledge expertise
• Adept at building internal and external relationships
• Excellent knowledge of security protocols and procedures
• Experience in reporting and emergency response planning
• In-depth knowledge of incident management processes, including identification, containment, eradication, recovery, and lessons learned
• Works well independently and strong coordination and leadership skills
• Excellent communication and interpersonal skills
• Relevant tertiary qualifications and security certifications will highly regarded

• 7 additional days of annual leave per year.
• 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
• a ‘Dress for your Day’ policy.
• flexible and hybrid working arrangements.
• Rewards programme, including a range of discounts from a variety of retailers
• an extensive range of other employee benefits.

Our client, is seeking an experienced IT Manager to lead and oversee their IT department. As the IT Manager, you will be responsible for developing and implementing IT strategies and initiatives, managing IT operations, and ensuring the overall efficiency and effectiveness of the company's technology infrastructure.

Our client provides a dynamic and collaborative work environment where your ideas and contributions will be valued. We offer competitive compensation and benefits package, as well as opportunities for professional growth and development.

Your responsibilities will include:

• Developing and implementing IT strategies and initiatives aligned with the company's goals
• Managing IT operations, including infrastructure, hardware, software, and network systems
• Overseeing IT projects and ensuring their successful completion within budget and timeline
• Managing and supervising IT staff, including hiring, training, and performance evaluations
• Ensuring the security and integrity of the company's data and information systems
• Collaborating with other departments to identify and address IT needs and requirements
• Monitoring industry trends and emerging technologies to recommend and implement improvements

• Proven experience as an IT Manager or a similar leadership role
• In-depth knowledge of IT systems, infrastructure, and software
• Strong leadership and managerial skills
• Excellent problem-solving and decision-making abilities
• Strong communication and interpersonal skills
• Ability to work well under pressure and prioritize tasks effectively
• Experience in budgeting and resource management
• Industry certifications, such as ITIL or PMP, are preferred

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

Who is Fergus:

Our intuitive cloud-based job management software is helping tradespeople across the globe manage their business in a smarter, more efficient way. From site visits through to scheduling, quoting, invoicing, and much more - Fergus arranges all tasks in one place and gives our customers the insight they need to grow their business.

Founded in 2014 as the brainchild of Dan Pollard, a veteran NZ Plumber, who spent many years deep in the trenches. Eventually burning out and going bust, Dan realised that a trades business needs proper systems in place to keep it running … without running its owner into the ground.

Fast-forward to today, we’re a Series B ($15m) global B2B SaaS business with rapidly scaling offices in New Zealand (HQ), Australia and the UK.

The opportunity:

With a main focus on the Australian market the Marketing Manager alongside the Country Manager will drive growth in Australia and NZ. The broad task is to understand the Australian and NZ "Tradie" (in particular Plumbers and Electrician's) and enable them to run their businesses more profitably and efficiently. The key objective is to drive trialists and accounts, through localised multichannel marketing campaigns. 

• 3-5 years of professional experience in B2B event and field marketing management.
• Experience working on joint marketing programs with sales teams, partner teams and external organisations.
• Successful track record of developing and executing lead generating field marketing programs.
• Strong project management skills. Extremely organised and able to multitask.
• Background in Marketing Automation and CRM experience (Hubspot or similar)

We foster an inclusive environment celebrating diversity and enabling everyone to flourish. Our commitment ensures equitable consideration for all applicants, irrespective of ethnicity, religion, sexual orientation, gender identity, family status, national origin, veteran status, neurodiversity, or disability.

Eku Energy, a leading global energy storage company, is seeking a results-driven and strategic Business Development Manager to join their expanding team. As a Business Development Manager at Eku Energy, you will play an instrumental role in driving the growth and development of the company's customer base. This is an exciting opportunity to work in a dynamic and innovative environment, shaping the future of the energy storage industry.

Responsibilities

• Identify and develop new business opportunities through market research and analysis
• Build and maintain strong relationships with key stakeholders, including utility companies, developers, and government agencies
• Lead the development and execution of strategic business development plans
• Create and deliver compelling presentations and proposals to prospective clients
• Negotiate and close deals, ensuring customer satisfaction and profitability
• Collaborate with internal teams to assess project feasibility and provide input on project development
• Track and report on market trends, competitor activities, and customer feedback
• Attend industry events, conferences, and trade shows to enhance the company's visibility and network
• Stay up-to-date with industry developments and emerging technologies in the energy storage sector

• Bachelor's degree in Business, Engineering, or a related field
• Minimum 5 years of experience in business development, sales, or a similar role within the energy industry
• Proven track record of success in achieving sales targets and driving business growth
• Strong network and relationships within the energy industry, particularly with utility companies and developers
• Excellent communication and presentation skills, with the ability to influence and negotiate effectively
• Strategic mindset and ability to identify and capitalize on market opportunities
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment
• Strong analytical and problem-solving skills
• Willingness to travel as required

At Eku Energy, we’re passionate about driving the clean energy transition, helping drive the decarbonisation of energy systems around the world. A career at Eku Energy means you’ll have the opportunity to develop and utilise new skills, working together in a high-trust team and fast-changing sector to help deliver innovative energy storage projects that will positively impact the lives of people and economies.

If you would like to build a rewarding career, where you can work flexibly in an inclusive and supportive culture that enables you to thrive and focus on what matters, then Eku Energy is for you.

We offer:

Competitive salaries

Supportive work life balance with flexible work schedules

25 days holiday plus all statutory leave and public holidays

Health and Wellbeing benefits

Employee recognition and bonus programs

Support of professional development and reimbursement of membership dues

Relocation assistance for individuals and families

Paid time off to volunteer

Regular team events

Who is Fergus:

Our intuitive cloud-based job management software is helping tradespeople across the globe manage their business in a smarter, more efficient way. From site visits through to scheduling, quoting, invoicing, and much more - Fergus arranges all tasks in one place and gives our customers the insight they need to grow their business.

Founded in 2014 as the brainchild of Dan Pollard, a veteran NZ Plumber, who spent many years deep in the trenches. Eventually burning out and going bust, Dan realised that a trades business needs proper systems in place to keep it running … without running its owner into the ground.

Fast-forward to today, we’re a Series B ($15m) global B2B SaaS business with rapidly scaling offices in New Zealand (HQ), Australia and the UK.

The opportunity:

Leading all aspects of our GTM (sales, marketing, partnerships and customer) you will position Fergus as the leading SaaS job management company in Australia and retain New Zealand's prime status. The main goal of the Country Manager is to drive growth and adoption of Fergus in Australia and NZ.

What you’ll be doing:

• Oversee Marketing and Brand Strategies to promote and scale
• Ensure our support and customer relationships remain world class 
• Lead, coach and continue to develop our high-performing ANZ GTM team
• Meet and exceed budgets in partnership with ANZ Director of Sales, CFO and CEO. 
• Be the key promoter and face of Fergus in Australia and NZ 
• Work collaboratively with the global team to ensure best practice and consistency in processes. 
• Continually assess progress: sales, partners, customer and marketing successes.  Prepare data reports regarding budgets, sales growth or declines, new business leads and regulatory compliance 
• Grow our local partners across Associations, Wholesalers and Suppliers

Want to know more about working at Fergus? Check out what our people say here.

• Experience taking high-growth business to market and managing budgets > $20 m 

• Regional expertise – must possess a deep understanding of Australia's local laws and regulations 
• Demonstrated expertise in using research to develop brand strategies and implement them to promote company products and services 
• Expertise within a senior management position within e-commerce or SaaS data solutions 
• Strong experience with budget management 
• Proven track record of getting projects off the ground; strong network of partners and solution providers 

Grow Talent, a leading information technology and services company, is seeking an experienced Program Manager to join our team. As a Program Manager, you will be responsible for overseeing the successful delivery of complex technology projects, ensuring they meet client requirements and business objectives. Join our innovative and collaborative work environment and make a significant impact in driving the success of our projects and clients.

Responsibilities:

• Manage and lead cross-functional teams to ensure successful project delivery, on-time and within budget
• Define and manage project scope, objectives, deliverables, and timelines
• Develop and maintain project plans, schedules, and budgets
• Monitor project progress, identify and address risks and issues, and provide timely updates to stakeholders
• Collaborate with clients, stakeholders, and team members to gather project requirements and ensure alignment with business objectives
• Provide leadership and guidance to project team members, fostering a collaborative and high-performing work environment
• Track project metrics and performance indicators, and implement necessary corrective actions
• Ensure effective and proactive communication with clients, stakeholders, and team members
• Conduct project reviews and lessons learned sessions to drive continuous improvement

• Minimum 8 years of experience in program or project management

• PMP certification or equivalent is highly preferred
• Proven track record of successfully delivering complex technology projects
• Strong understanding of project management methodologies, tools, and techniques
• Excellent leadership and management skills, with ability to motivate and inspire teams
• Exceptional communication and stakeholder management skills
• Ability to effectively manage multiple projects and priorities
• Experience in leading agile software development projects is a plus
• Strong problem-solving and decision-making abilities

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

JOB DESCRIPTION  

Although no two days are ever the same, there are some things that you can expect to be involved in regularly this includes 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analysing selling information and working with the store manager, maximise the sales performance of your department 
• Leading a team of sales assistants to achieve excellent standards of service 
• Supporting recruitment and ensure induction and training to new starters is carried out 
• Assisting the store manager to identify future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Being a COS brand ambassador and providing the best experience for our customers. 
• Stepping into the role of Store Manager in their absence 

Griffith Library is committed to delivering excellent services and resources to meet the research and learning and teaching needs of the University’s students and academic staff. Griffith Library operates six campus libraries across five campus locations.

You will manage and lead the diverse and complex services and functions undertaken by Scholarly Resource Services including Reading Lists, Acquisitions, Invoicing, Collection Management and Evaluation, and Inter-Library Loan, exercising initiative and judgement where required. 

A key focus will be to ensure the optimal allocation and coordination of staff resources across key services and functions as well as the operational, strategic and project work enabling the team to operate with flexibility and agility in response to changing priorities and demands.

This position reports to the Deputy University Librarian, Head of Scholarly Resource and Library Campus Services and is part of the Library Leadership and has 15 direct reports.

About you

You will provide high level expertise, strategic support and advice on the team’s services and functions to the Deputy University Librarian, Head of Scholarly Resource and Library Campus Services.

You will be proactive in building and strengthening productive partnerships and an excellent communicator with demonstrated strong client support and problem-solving skills.

In addition to the above you will also:

• demonstrate knowledge and understanding of current and emerging issues for scholarly resources in higher education and research.
• demonstrate an ability to lead continuous improvement and new and innovative approaches to university library services in a rapidly changing environment.
• demonstrate and use highly developed leadership and people management skills, including conflict resolution, negotiation skills, project management, financial management, recruitment and selection, operational planning, and change management.
• demonstrate highly developed written and verbal communication skills including development of project proposals, documentation of policies and procedures, preparation of reports and discussion papers, and the ability to deliver presentations.
• hold Postgraduate qualifications from a higher education institution in library or information science and extensive relevant experience or an equivalent combination of relevant experience and/or education/training.
• hold or be eligible for associate membership of the Australian Library and Information Association.

What we can offer
This is a continuing, full-time position based at Nathan campus and it is expected that the successful candidate will be available to work across all Griffith campuses in person as a normal requirement of the role.

Salary Range
The full time equivalent base salary will be HEW Level 9 range $123,186 – $127,591 annum + 17% superannuation. The total FTE package will be in the range $144,128 – $149,281 per annum.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Are you a hospitality & people manager with great communication skills and leadership qualities?  

We have a permanent opportunity for a Village Manager, working FIFO roster 14:7 from Brisbane or Townsville Airports to our Client site. Previous experience working in remote sites is preferable however not mandatory.  

Who are we looking for? 

As the Village Manager you will play a vital role in the successful running of village operations, reporting directly to the region's Operation Manager. You will be a skilled communicator with proven people management, conflict resolution and negotiation skills. You will have the ability to build and support teams and be a safety leader with an understanding of HSE and HR legislation.

You’ll contribute extensively to the effective day to day operations and will be an innovative thinker with a strong head for business and running projects.  We are looking for someone who considers the big picture and can bring their perspective to our operations.

If you are a leader or manager within the hospitality industry looking for your next challenge we want to hear from you!  Your background in management/leadership from within hotel/pub or resorts covering food and beverage, housekeeping, accommodation or font of house/administration will suit perfectly. A general understanding and experience with facilities maintenance/management is preferred but not essential along with previous accountability for financial budgets, P&Ls.  

To be successful, you’ll need:  

4 Years Managerial Experience, Australian Citizenship, or full Australian working rights; be able to undergo a pre-employment medical, including drug &alcohol testing and police check Current full QLD Manual Driver’s license.

Why choose Sodexo? 

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.   

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!  

How to apply? 

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.  

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have. 

What are you waiting for? Submit your application today and become part of the Sodexo family! 

As a member of the Executive Committee, and alongside other capable executives, you will be leading, guiding and inspiring our operations team to elevate the guest experience by anticipating and exceeding expectations, ensuring that every interaction reflects the luxury and sophistication associated with the Sofitel brand.

Reporting to the General Manager, our Hotel Manager will be an exceptional leader, an entrepreneur and luxury connoisseur who has the ability to find the ’yes’ in every situation. You will be guest and quality obsessed and have a genuine passion for the industry wanting to make your mark at Sofitel Sydney Darling Harbour.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.

Come and discover the opportunity to join our Lysaght business at our Emu Plains branch as a Key Account Manager. As a part of our dynamic, experienced Team you will be responsible for managing the Home Improvement sector across the Sydney Metro region.

As the Account Manager you will focus on providing exceptional customer service to current customers, whilst building a sales strategy to approach the market to develop new opportunities aligned to branch and company goals. You will also be partnering with key stakeholders across production, transport, and customer service. training will be provided to an experienced Account Manager looking to further develop their career.

What Will You Do?

Providing tailored solutions to our customers, you will also be:

• proactive promotion of Lysaght’s exciting architectural roofing & cladding solutions.
• identify, develop, and win new customer and market opportunities
• adding value to customers business through understanding of customers’ objectives, strategies, and goals
• ensuring customer engagement by providing exceptional service and developing long standing customer relations
• working with key accounts and providing product knowledge across the range of products in a clear, concise, and informational manner

More About You

Along with your ability to understand and uncover customer needs transforming these into improved service offerings, you will bring:

• proven experience in sales and negotiations
• excellent communication, planning and implementation skills
• previous experience using Salesforce or CRM system
• be comfortable working in a fast past and rewarding environment

Why BlueScope

As BlueScope continues to go from strength to strength, a career with us provides you with the opportunity to grow and be rewarded. At BlueScope, you will:

• create and deliver innovative solutions that drive transformation in our business
• make an impact that really does shape the world we live in
• keep growing through continuous learning and development opportunities
• enjoy the sense of belonging that comes from working with people who genuinely look out for one another

At BlueScope, our people are our strength, and we don’t say that lightly. We want our people to be successful, and to be safe. We offer work-life flexibility through our B-flex program and make sure our inclusive work environment welcomes people of all backgrounds. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. And we’ll do this through Our Purpose: We create and inspire smart solutions in steel, to strengthen our communities for the future.

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday, 12th February 2024. 

We are seeking a skilled Manager, Reliability, and Incident Response with experience in modern DevOps best practices, continuous deployment, and AI Ops platform use to join our major incidents team. The Manager, Reliability and Incident Response will be responsible for coordinating and leading the response to major incidents that impact our ecommerce platform. The successful candidate will ensure timely restoration of service, minimize the impact on customers, and prevent future incidents through AI Ops correlation improvement and advancement of service restoration tools.

Key Responsibilities:

• Lead the response to major incidents impacting our ecommerce platform
• Coordinate with technical teams across DevOps, AI Ops, distributed computing, and other areas to prevent future incidents through AI Ops correlation improvement and advancement of service restoration tools
• Manage communication with stakeholders, including customers, business partners, and senior management, to provide regular updates and manage expectations
• Develop and implement processes for incident management, including escalation procedures, activation of service restoration processes and tools, validation of AI Ops correlation models
• Continuously review and improve incident management processes to ensure efficiency and effectiveness
• Collaborate with technical teams to identify areas for improvement and implement changes to prevent future incidents
• Conduct incident trend analysis to identify recurring issues and proactively address them
• Manage vendor relationships related to incident management tools and services
• Provide guidance and support to incident management team members and other technical staff

Primary Details Time Type: Full time Worker Type: Employee Manager, Customer Programs and Innovation Directly contribute to the success and performance of the QBE Brand Hybrid role - Newcastle or Parramatta Permanent, Full Time role Your new role We have an exciting opportunity for a Manager of Customer Programs and Innovation to lead the Managed Fund Claims Customer Solution stream. In this role you will be responsible for developing a suite of innovative customer solutions and strategic programs that deliver on improved outcomes for injured people, Employers and the business. This will include working collaboratively to identify, scope, develop and drive key initiatives and programs of work to enable an improved customer experience. This role will influence and collaborate with customers, partners, and leaders across the business in adopting a culture of improving customer outcomes by supporting employers in preventing and reducing the complexity of injury in the workplace. A day in the role may look a bit like this: Collaborate with business development and marketing teams to promote QBE Insurance solutions, solidifying industry leadership. Lead Risk and Innovation Specialists in managing Managed Fund Claims initiatives for customers. Develop and oversee financial budgets, working schedules, ROI assessments, and adoption metrics for program projects. Monitor project milestones to ensure timely progress, evaluating the effectiveness of injured worker recovery programs. Proactively seek innovative solutions to enhance injured worker outcomes and work closely with customers to understand project requirements. Oversee cross-functional projects, demonstrating an understanding of critical integration points. Communicate project direction, priorities, and status to all stakeholders. Act as a brand ambassador and subject matter expert for the company in new customer growth opportunities. Build strong partnerships with customers, intermediaries, and partners, including external service providers. Demonstrate teamwork and collaboration to address operational and service issues with internal and external stakeholders. About you Experience in a Project Management/Consulting environment Workers Compensation experience preferred but not essential Ability to conduct data analysis and provide suggestions for continuous improvement Relationship management/account management with both internal and external stakeholders Strong presentation skills and comfortable representing QBE in external environments About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 APPLY NOW and let's make it happen! Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 05/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee To develop and promote injury management strategies that are focused on early injury recovery and durable return to work Service Manager Hybrid, permanent role based in Parramatta Office 12 weeks equal paid parental leave (incl. super) Insurance and corporate discounts from day 1 The opportunity It's an exciting time to be joining QBE's Managed Fund Claims (Worker's Compensation). As a Service Manager, you will be responsible for providing direction , coaching, and coordination for a team of Case Managers and specialists. You will provide advice to the team on claims management, legislation, and quality, whilst leading the team in achieving individual and team performance targets. Your new role Supervise the quality management of all claims with the team Plan, manage and review team performance and customer satisfaction Identify training needs, assist in facilitating appropriate support and provide coaching/mentoring Ensure compliance with relevant legal, regulatory, industry and ethical standards About you Extensive experience in a workers' compensation claims role or"similar"role" Broad knowledge of workers compensation laws and compliance obligations with a core focus on legislative knowledge and work capacity decisions Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management. Excellent people, communication, written, and networking skills. A person-centred approach to customer service and people management. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 09/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Primary Details Time Type: Full time Worker Type: Employee Customer Care Specialist Hybrid Role - 2 days in Office, 3 days from home Equal paid parental leave - with super! Insurance and retail discounts from Day 1 The opportunity Contribute to our customers' experience with QBE by delivery exceptional outcomes for all enquiries. Your new role QBE's Workers Compensation team is growing! 2024 is going to be an exciting year for QBE as we deliver high quality Workers compensation activities to our customers across 3 business divisions. Our Customer Care team is there to support all of our customers with any compliments or complaints they may have. With a solution focussed approach, our Customer Care team will actively aim to provide timely solutions and outcomes. More specifically the role will: Manage customer feedback including Customer Experience, Complaints and Service Recovery while ensuring responses provided in a timely manner at a high quality. Maintain high quality communication with customers in line with applicable industry, regulatory and internal SLA timeframes and requirements. Build and maintain relationships within QBE to deliver constructive and solutions focused feedback. Produce high quality reporting to ensure that customer feedback is communicated efficiently. About you With a background in customer service, you will bring an engaged and person-centred approach to your work. To be successful in this position, you will also bring: Previous experience in workers compensation or insurance background. Experience in a customer service or dispute resolution role. Experience in maintaining high quality reporting and administration. Ability to follow up, investigate and deliver outcomes effectively through your strong relationship building and collaborating skills. Ability to identify business problems and translate them into solutions to improve the customer experience. About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 12 weeks' gender-equal flexible leave for all new parents, including paid super The ability to maximise retirement savings through voluntary super contributions and company matching Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums Additional leave and support through QBE's Family Domestic Violence First Responder Network Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: 2021 LinkedIn Top Employer & HRD Employer of Choice 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) Family First accredited employer since 2021 Apply now Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected] Application Close Date: 02/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

As a member of our  Specialist Solution Consulting team, you will have a major impact on our future success by supporting Customer & Industry Workflow Solution Sales.  You will help drive revenue for our  products, with the support and partnership of  Sales, Marketing, Product Management, and the executive team.

You are a hands-on technical sales specialist who can go wide and deep on solution discovery and positioning during a sales cycle.  As a specialist in customer experience, you will provide subject matter expertise to support the go to market activities industries such as financial services, healthcare, retail, government, and telecommunications.

What you get to do in this role: 

The Specialist Solution Consultant is a technical sales specialist with the advanced ability to develop, position and demonstrate product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert in a client-facing sales team that pursues customers and prospects across multiple industry markets
• Lead discovery workshops to determine customers' challenges and deliver compelling product demonstrations to align our solution with customer needs
• Develop client and partner relationships
• Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement, and mapping of technical solutions to business value
• Provide feedback to product management about product enhancements that can address customer needs and drive additional value
• Learn, develop, and share best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the local and extended team
• Stay current on competitive analysis, market differentiation, and industry trends
• Support marketing events including executive briefings, conferences, user groups, and trade shows

You will receive calls from customers calling through regarding their automotive insurance claims. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry. You will also make outbound calls to third party businesses to arrange the automotive claim’s repairs and assessments.

Job Summary Sydney CBD Permanent JN -122023-1952240 Jan 29, 2024 $180k - $220k Job Description This is an exciting opportunity for a Senior Risk & Compliance Manager to join a well-established international insurer and work on a transformation project with impact across the Group A leading international insurer, is seeking a Senior Manager - Risk in Change to join their dynamic line 1 team. In this critical role, you'll play a pivotal role in leading and delivering risk assessments, escalation and reporting relating to risk in change. Salary package up to $220k including Super Full-time permanent Sydney CBD Hybrid arrangement: a mix of work from the office and work from home About the Role Play a key role in the Group-wide transformation agenda as deep subject matter expert and senior trusted advisor for risk in change Identify regulatory, legislative and industry code obligations requirements for processes and controls intended to be delivered by the program, are considered throughout the project life cycle Engage and coordinate with the relevant IT Risk and Cyber teams to ensure required assessments for any new IT platforms, assets and or functionality are completed Montitor and report on key risk indicators and internal control performance to relevant internal stakeholder Advise on risk management matters faced by the division and in the development of processes to manage risk in line with risk appetite and the risk management framework About You: Tertiary qualifications 7+ years compliance experience within a complex financial services organisation Demonstrated experience in assessing risk and in developing and implementing plans to mitigate risk and leading and facilitating risk workshops (including for delivery and delivered risk assessments) Experience in privacy compliance and knowledge of Australian privacy laws Excellent verbal and written communication skills, capable of effectively communicating with audiences at all levels To be considered, candidates MUST hold Australian citizenship or permanent residency.

Reejig is seeking a dynamic and experienced Senior Manager for Community Development to join our Brand, Community, and Campaigns Marketing Team. This role is pivotal in driving our B2B marketing efforts, focusing on engaging and expanding our community of HR and business leaders. With a strong background in various marketing and sales channels, the ideal candidate will understand how these elements synergize to create impactful strategies.

This is a fully remote role that can be based anywhere in Australia (preferably Sydney). 

Skills required:

Proven proficiency in:

• Field marketing
• Community and customer marketing
• Digital Marketing Expertise
• Marketing Analytics
• SEO and SEM Knowledge
• Content Management Systems (CMS)
• Hubspot (or other CRM) 
• Event Planning Tools
• Strong Project Management 
• Canva
• Basic Proficiency in Generative AI and AI Prompting
   
• Strategic Thinking
• Goal-oriented
• Effective Communication
• Networking Abilities
• Adaptability
• Creative Problem-Solving
• Empathy
• Time Management
• Attention to Detail

This is a great opportunity to build your career in the field of facilities management. As a key member of the facilities management team, you will foster key relationships with tenants, service providers, and clients whilst also making recommendations to improve the building’s overall performance, risk profiles, presentation, and condition.

This varied role will see you working closely with our Facilities Management team across different business segments, to learn the requirements of how to efficiently manage the day-to-day operations of key commercial / retail sites across Sydney CBD.

In addition, you will;

• Assist and oversee the maintenance and operation of building services
• Provide maintenance advice ensuring clients’ quality and safety targets are met
• Assist and ensure all planned preventative maintenance programmes are clearly documented, maintained, and completed on time.
• Assist and oversee project-based work including fit-outs and refurbishments
• Assist the team with the day-to-day administrative components and responsibilities, such as work orders, audit reports, budget management, client reporting, risk management, permits, reactive works as examples.

What you will be doing

Initially reporting to the Executive Assistant Manager, you will be assisting with running the F&B operation.

Responsibilities include:

• Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service
• Whilst on shift you will be overseeing both hotel restaurants - our 120 seat Garden restaurant providing buffet service,  and our 40 seat a la carte Oak Room - as well as our Oak Bar which offers a range of cocktails and premium beverages, local and international wines and beers
• Ensuring the smooth running of conference and events in collaboration with our sales team
• Liaising with our kitchen team to maintain and enhance service and product standards

This is a hands-on role which offers great scope and autonomy for the right candidate and an opportunity to grow your skills into a management position.

What we are looking for

If you come from a background in restaurants, with a passion for food and beverage and experience in banqueting or bar operations, as well as leadership skills, we would love to hear from you.

We are looking for a person who wants to develop a career in hospitality, and for the right candidate, training and development opportunities may be given in Front Office, Marketing, Finance and Sales as part of a career progression plan.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

? Join the Future of Finance! Exciting Opportunity at Cutting-Edge Crypto Market Making Firm! ? Are you passionate about the dynamic world of cryptocurrencies? Are you a seasoned leader with a track record of managing high-performing software engineering teams? Look no further! We are working with a leading market making firm operating exclusively in the thrilling realm of crypto, and we're on the lookout for a talented Development Manager to lead their globally distributed development team (15+). Location: Sydney, HK, USA, Remote, Global About Us: Our client is a  pioneers in the crypto market making space, utilizing advanced algorithms and cutting-edge technologies to provide liquidity and optimize trading strategies. With a commitment to innovation and a team of exceptional individuals, we are reshaping the future of finance. Role Overview: As a Development Manager, you will play a crucial role in steering our talented software engineering team towards new heights. Your primary focus will be on overseeing the development of high-performance trading algorithms and systems. The role is mostly hands-off, allowing you to leverage your leadership and architecture skills to guide a diverse team of engineers spread across the globe. Responsibilities: Lead, mentor, and inspire a globally distributed team of software engineers. Collaborate with cross-functional teams to define and execute the technical roadmap. Foster a culture of innovation, quality, and collaboration within the development team. Oversee the design and implementation of trading algorithms and systems in Python, C++, and Rust. Architecture and performance related inputs for software development Work closely with stakeholders to understand business requirements and translate them into technical solutions. Qualifications: Proven experience in managing globally distributed software engineering teams. Strong background in Python, C++, and Rust programming languages. Deep understanding of algorithmic trading and market making in financial markets (ideally the crypto space), Excellent communication and leadership skills. Ability to thrive in a fast-paced, dynamic environment. Perks and Benefits: Competitive salary and performance-based bonuses. Remote work opportunities with a globally distributed team. Exposure to the forefront of crypto market making and financial technology. Professional development opportunities and continuous learning.   Join our client on this thrilling journey into the future of finance! ?? #CryptoInnovators #MarketMakingLeaders #Rust #Crypto #C++