Total 236 customer experience manager job vacancies in Victoria Park

Who is ShiftCare?

ShiftCare is a fast-growing SaaS scale-up and its innovative software is a market leader that helps Australian & American disability support providers, in-home aged carers, and allied health professionals streamline the way they work by creating efficiencies in rostering, client management, and billing, enabling businesses to grow.

We are seeking a dynamic and experienced Customer Success Manager focused on onboarding to join our team. Our ideal candidate will engage and manage relationships with our customers, ensuring their satisfaction with our products and services, and driving retention and expansion of our customer base.

Responsibilities

• Product Mastery: Develop an in-depth understanding of our product and its features, and work closely with customers to help them maximise the value of our solution.
• Customer Relationships: Build and maintain strong relationships with our customers, acting as their primary point of contact for any questions, concerns, or issues that may arise.
• Onboarding Ownership: Take ownership of the customer onboarding process, collaborate closely with different stakeholders to understand requirements, and ensure a seamless onboarding experience for our customers.
• Customer Health Monitoring: Monitor customer health and engagement metrics, and develop and execute strategies to improve retention and reduce churn.
• Product Adoption: Drive adoption and usage of our product by providing guidance, training, and best practices to our customers.
• SLA Management: Ensure SLAs are met and workloads are managed across all allocated onboarding setups.
• Cross-Functional Collaboration: Build relationships with cross-functional teams (Operations, Engineering, Sales, Product, Marketing) to deliver the best experience for our clients and enhance the company's NPS.
• Customer Advocacy: Represent the voice of the customer to internal teams, providing feedback and insights to help drive product and service improvements.
• Upselling and Cross-Selling: Proactively identify opportunities to upsell and cross-sell our services.

Qualifications & Experience

• Education: Bachelor's degree in business, marketing, or a related field.
• Experience: 2+ years of experience in a customer success or professional, client-focused account servicing role, preferably within a SaaS business.
• Skills:
• Outstanding execution and product demonstration abilities.
• Strong communication and interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
• Experience providing Zoom training sessions to customers with a broad range of technical aptitudes.
• Excellent problem-solving skills, with the ability to identify and resolve complex issues.
• Demonstrated ability to manage multiple projects and customers simultaneously.
• Technical Proficiency: Familiarity with customer success metrics, and the ability to analyse and interpret data to drive action.
• Software Experience: Experience with CRM and customer engagement software (e.g., HubSpot, Intercom, ChurnZero).
• Industry Knowledge: Previous experience working with timesheet, payroll, or accounting software is a bonus.
• Work Ethic: Ability to work independently and remotely, with a strong work ethic and time management skills.
• Industry Familiarity: Familiarity with our industry is a plus.

Key Competencies

• Customer-Centric Mindset: Always prioritising the needs and satisfaction of the customer.
• Strategic Thinking: Ability to see the bigger picture and contribute to the strategic direction of the customer success team.
• Proactive Approach: Taking initiative to anticipate customer needs and resolve potential issues before they escalate.
• Adaptability: Thriving in a fast-paced, dynamic environment with the ability to adapt to changing customer needs and priorities.

Why join Shiftcare?

We offer a competitive salary along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

As a high-growth tech company selling software in a competitive global market, the work is not easy. But it’s interesting and super fun. As the Customer Success Consultant, your primary purpose is to ensure our customers get, and keep getting value from their investment in Phocas. You strive to retain our customers, turn them into advocates for Phocas and proactively identify opportunities for further revenue growth within our existing customer base.

It’s what our consultants love about the work. Because it gives meaning to their roles. Oh, and did we mention it was fun?
No? Well, you’re in for a good time.

Here’s how you’ll do that

• Proactively drive activities that increase brand awareness, product presence and user adoption. This could be through regular customer account reviews, product demonstration, customer training, events and other marketing activities
• Provide exceptional service and support, and ensure the customer is gaining value from their investment through coaching, advice and training
• Guiding clients through onboarding, issue resolution, and adoption phases with your fantastic communication and training abilities
• Identify new business opportunities within the account for revenue growth
• Collaborate with global colleagues to continuously improve products, internal processes and documentation as they relate to customer success

This is what you’ll need to do it

• A love of working with customers and developing long-term value
• Excellent presentation, training and communication skills
• You enjoy building rapport with your customers, and staying up to date with product enhancements and features
• Financial planning, accounting, or financial modeling knowledge, as well as an understanding of ERPs is essential
• Solid understanding of business needs and customer focus with a dedication to customer experience
• Previous experience within a Customer Success role within SaaS

A bit about us to see if we’re a match for your enthusiasm

We’re a business planning and analytics company on a mission to make people feel good about data. We’ve been hard at it for 20+ years, helping 2,300 companies turn complex business data into performance boosting results. Despite our global status, we’ve held on to our start-up roots. The result is a workplace that’s fast, exciting and designed for fun.

Create your happy place!

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

Phocas is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

#LI-EA1

• Bachelor's degree in Business, Information Technology or another related subject. In lieu of degree, relevant equivalent experience required.
• Minimum 3 years’ prior experience working in Customer Success or Account Management roles
• Proven track record of meeting or exceeding retention goals / customer satisfaction metrics
• Experience with Phocas or related products – other BI, CRM, ERP software products

• Previous experience working within the SaaS/IT industry
• Familiarity with financial planning, accounting, or financial modeling is essential

Job Description

We're looking for Job Coaches to join our dedicated and passionate team in Perth.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

We find that people from retail, customer service or hospitality backgrounds thrive in our team.

If you have any questions, don't hesitate to contact the recruitment team: [email protected]

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is:

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Exceptional company culture
• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Quarterly bonus scheme
• Free uniform

At Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. Since we opened our first restaurant in 2006, we’ve been OBSESSED with food, bringing the incredible energy of Mexican culture to Australians across the country during breakfast, lunch and dinner, committed to serving the freshest fast food with the best local ingredients.

Ready to join the family? Apply now to start the conversation.

Remote within Australia, or in-office/hybrid in Melbourne, Australia

Atticus is seeking an experienced SaaS account manager to join our team. We value creative, curious, and self-driven people who are passionate about their craft. You’ll be helping our customers make the most of a product they already love using, in a supportive team culture, without unachievable targets or smile-and-dial, gong-ringing energy.

About us

Atticus is a Melbourne-based scale-up founded in 2017 that offers the leading technology in document fact-checking. We are on a mission to bring more truth to the world of business. Our software helps our customers—law firms, listed companies, and funds—fact-check critical documents before they're disclosed to market. Our users love Atticus because we save them a lot of pain in high pressure, high stakes work.

We’re a growing, global company. We’re profitable and using our resources for growth. Over 70% of our customers are inbound or referrals. We’re trusted by 95% of Australian corporate law firms, 30% of the UK Top 30 law firms, over 40% of the ASX50 and 35% of the ASX100. Plus, we’re expanding into Asia and North America.

About you 

We’re looking for someone with 4+ years account management, CX, and/or sales experience in a SaaS company or consultancy. We want creative, curious, and self-driven people who are interested in building something of lasting value. The people who are likely to thrive at Atticus are conscientious problem solvers. So if you’ve got the following qualities then please get in touch:

• Creative and flexible. We’re a small team doing things nobody has done before, so you’ll be excited about tackling unknown problems and pitching in to help even when you don’t quite feel like you know exactly what you’re doing.
• Natural communicator. Communication is a first class skill, particularly in a remote world, so we take this seriously. More than just good spelling and grammar, you’re great at building relationships and getting things done with others, whether it’s through Slack, Zoom, or in person.
• Measure twice, cut once. We believe that long term, true velocity and agility comes from putting in enough planning that you can move fast without breaking things. “Slow is smooth, and smooth is fast.”
• Bias toward action. Generally, when in doubt, you give something a try and see if it works. Yes, doing the right thing is best, but doing the not-quite-right thing and learning from it is better than doing nothing at all.
• Outcome-focused. You don’t confuse a great slide deck for genuine user outcomes. You’re able to separate the process from the outcome, and if you’re blocked on the process you were expecting to take, you try other ways of getting that outcome.

If you also have any of the following, then definitely get in touch!

• Industry knowledge in corporate law and/or corporate governance. You’ve got a law degree, worked as a lawyer, or in investor relations, company secretary, corporate affairs, finance, or governance of a listed company, fund, or regulatory body.
• High growth environment. You’ve worked in a scale-up that’s grown fast and scaled processes.

About the role

As an Enterprise Account Manager, you’re instrumental in ensuring our customers get as much value as they can out of the platform. You’ll be the primary point of contact for their account, help them realise the value of the platform, and identify and realise opportunities for Atticus to add even more value within their business. 

You’ll be joining a small team, so nothing is really out of scope and no two days will be exactly the same. That said, here are some real things you might’ve done if you had been here this month:

• Spoken to a customer to understand their upcoming ESG reporting requirements, worked with one of our Product Consultants to determine a new way of making that as easy as possible with existing Atticus features.
• Identified opportunities for Atticus to provide more value and to devise and execute an expansion plan for each customer.
• Reviewed our customers on non-subscription plans to identify who would benefit from moving onto a subscription, and helped devise and execute a subscription migration plan for each customer.
• Worked with the Growth and Product teams to plan a “roadshow” of our east coast clients to talk about trends and best practices in corporate verification.
• Reviewed six customers’ Atticus usage against their plan in preparation for upcoming contract renewal discussions.
• Built a sample Atticus workspace to demonstrate verifying Sustainability reports in Atticus to a new user group within an existing customer.

Benefits

• Competitive compensation (AUD$130 - 150k OTE, dependent on experience and ability). 
• 100% remote friendly within Australia (come to the office, work from home, or a bit of both—it’s up to you)
• Flexible work hours (we care about outcomes—go for that lunchtime swim)
• New Macbook and $2,000 home office setup budget
• Five weeks leave each year (and never work on your birthday)
• 16 weeks paid parental leave 
• Dog-friendly office in Collingwood, Melbourne
• Generous professional development program

Interested?

If this sounds to you like we’re a great match, please apply below. You can also read more about us on our careers page.

About this opportunity

The General Manager of Supply Chain is responsible for overseeing and optimising the entire supply chain process within a manufacturing environment. This role ensures the efficient and cost-effective management of supply chain operations, including logistics, sales and operations planning (S&OP), supplier relations, capacity planning, and procurement.

Your key responsibilities will be to:

• Develop and implement comprehensive supply chain strategies that align with the company’s overall business objectives.
• Establish key performance indicators (KPIs) to monitor and evaluate the efficiency and effectiveness of supply chain operations
• Identify opportunities for process improvements and implement best practices to enhance supply chain performance.
• Oversee the selection and management of transportation providers, manage warehouse operations and Implement logistics optimization techniques to reduce costs and improve service levels.
• Facilitate cross-functional collaboration between sales, marketing, production, and finance teams to align supply and demand plans.
• Identify and evaluate potential suppliers, negotiate contracts and agreements, monitor and evaluate supplier performance
• Develop and implement procurement strategies to achieve cost savings and improve supplier performance.

Your skills and experience

To be successful in this role, you’ll have:

• Minimum of 10 years of experience in supply chain management, preferably in a manufacturing environment.
• Proven track record of managing complex supply chain operations and leading cross-functional teams.
• In-depth understanding of supply chain management principles and practices.
• Knowledge of logistics, procurement, and capacity planning.
• Familiarity with S&OP processes and tools.
• Strong leadership and management skills.
• Excellent negotiation and communication skills.
• Analytical and problem-solving abilities.
• Proficiency in supply chain management software and tools.

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Assistant Manager - Victoria Point Tavern

• $74,000+ base salary + Super + Half yearly bonus
• Career and training opportunities - your development is important to us 
• Exclusive discounts and benefits - check out our benefits at the bottom of this ad

Situated on the corner of Colburn Ave and Redland Bay Road, Victoria Point Tavern is a favourite of locals and visitors alike. Our warm and welcoming atmosphere paired with friendly service provides the perfect place for our community.

There's places to go, so dream big

We're part of a big group that caters for big dreams. You can go places within ALH and beyond!

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager with ALH Group!

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

We're searching for a compassionate full time Care Manager at Respect Tongala. If you're fueled by the desire to create a meaningful impact in the lives of residents within a residential aged care home, seize this opportunity to lead with purpose and compassion.

About Us: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus is on giving back to older adults by fostering communities of belonging. Headquartered on the northwest coast of Tasmania, our philosophy is: Everyone deserves the right to a life well-lived, with dignity and respect. Our organisation is constantly growing, with many homes and thousands of residents and employees across Victoria, New south Wales and Tasmania. Respect also has home care services in multiple states, and more than 700 units in different retirement villages and independent living communities.

Our purpose: To care for the elderly in our communities in an environment of respect, value, and belonging.

The Opportunity: The Care Manager is responsible for the coordination and delivery of quality clinical care to residents in accordance with contemporary practice. The Care Manager is responsible to plan, allocate and delegate duties and facilitate the delivery of care according to documented policies and procedures. The Care Manager will contribute to the effective administration of human, material and fiscal resource management according to budgetary requirements.

Essential:

• Successful completion of a minimum Bachelor Degree in Nursing (RN) for all aged care facilities.
• Current registration with the Australian Health Practitioner Regulation Agency (AHPRA).
• Minimum 3 years experience in residential aged care.
• Working knowledge of the requirements of the Quality Agency Standards, Specified Care and Service Principles of the Aged Care Act, Documentation Standards, Residents Rights, Aged Care Funding Instrument and other relevant legislation, regulations and codes of practices.
• Sound clinical knowledge and skills in accordance with contemporary practice.
• Current National Police Certificate (or ability to acquire).

Desirable:

• Previous nursing management experience.
• Experience and involvement in accreditation processes.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we offer you:

• Attractive pay incentives, along with not-for-profit salary packaging.
• Up to $5,000 relocation allowance to assist with relocation (if applicable).
• Long-term job security in an industry resistant to economic fluctuations.
• A thriving, positive organisational culture that prioritises well-being.
• Abundant prospects for personal and professional growth through learning and development initiatives.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Engineering Manager at Civica

As an Engineering Manager at Civica, you will lead a talented team of engineers responsible for developing and maintaining Civica’s customer-facing products. Your role is critical in ensuring your team has the right combination of people, processes, and tools to excel in delivering high-quality solutions for our customers. You’ll be hands-on in the technical aspects, guiding your team through complex challenges and ensuring the right solutions are found. In addition to your technical leadership, you will coordinate with stakeholders and cross-functional teams to drive progress, remove blockers, and ensure work is planned and executed efficiently. Your leadership will directly contribute to the impact our products have on citizens, and you will play a key role in fostering a collaborative, high-performance culture.

In this role you will facilitate seamless communication within your team and across departments, you'll ensure alignment and transparency, keeping everyone focused on shared goals. Additionally, you will develop and present strategic roadmaps that align with broader organisational objectives, helping drive the Civica's success.

Your role will also involve overseeing the delivery of high-quality code that generates meaningful, high-impact results for the business and our customers. You will mentor, grow, and empower your team members, focusing on continuous improvement and fostering a culture of excellence. As a leader, you'll prioritise the development of your team while ensuring that high standards are maintained throughout the delivery process.

A key part of your responsibilities will be to create and maintain a positive, inclusive team culture. You'll ensure all team members feel heard, supported, and empowered to contribute their best work. Additionally, you will build strong relationships across the business to ensure smooth collaboration, driving collective success and fostering a unified, high-performing environment at Civica.

If you are passionate about leading agile teams, solving intricate technical problems, and making a meaningful contribution to the success of your team and the business, this role is an exciting opportunity.

What you will do to be successful in this role

• Managing one or more teams of 5+ engineers in a fast-paced, agile environment
• Leading Agile/Scrum delivery processes and driving continuous improvement within the team
• Applying DevOps concepts and practices to streamline workflows and enhance operational efficiency
• Implementing Test-Driven Development (TDD) to ensure high-quality, reliable code
• Collaborating with stakeholders to set and manage priorities, aligning team efforts with business goals
• Building and maintaining SaaS products, delivering scalable and reliable solutions
• Ideally you will have experience with public cloud technologies such as AWS or Azure.
• Security by design and SecOps practices to ensure products are secure by default (Ideally)

Some of the technology we use

• Cloud platforms: AWS & Azure
• Version control and CI/CD: GitHub, Azure DevOps
• Development stack: .NET (C#)
• Testing: Playwright
• Infrastructure as Code: Terraform
• Monitoring: Datadog
• Orchestration: Kubernetes
• Databases: SQL Server

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect

We're all different - and we love this about us.

Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special!

Do you see yourself in this role? If so, then we would love to hear from you

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

About the Role! 

Pullman & Mercure Melbourne Albert Parkare looking for an experienced, enthusiastic and proactive Assistant Manager with experience working within a large operation that can take this landmark hotel to the next level, to join the Front Office team at Pullman & Mercure Melbourne Albert Park.

Reporting to the Front Office Manager, you will: 

• Assist the Front Office Manager with all aspects of departmental operations, making business decisions that will exceed service expectations for our guests and staff. 
• Assist in developing, implementing and maintaining procedures for the Front Office department and fostering a focus on guest engagement.
• Assist with the management of the team including training and development, ensuring the team’s success.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Manage departmental staffing levels ensuring maximum productivity for the Front Office team.
• Build and establish strong relationships with existing and new guests, promoting and empowering the Front Office team for success. 

Overview

We are an Australian technology company creating the future of mobility with software-defined driverless transport. To build this new future and respond to growing demand, we are on the hunt to employ fresh thinking, technical minds to join our dynamic team, where we will continue to innovate and thrive together.

Applied EV develops safety-rated, autonomous-ready, digital control systems (Digital Backbone) and modular vehicle platforms (Blanc Robot), for global commercial applications. We are developing the next generation of mobility, where vehicles run entirely on software and are programmable, improving efficiency & sustainability.

Applied EV creates an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for technology, automotive and innovation to explore our open positions and join our growing team.

www.appliedev.com

Job Purpose:

Position Overview:

The HR Manager will lead and manage the full spectrum of the Human Resources function across the organization. This role is responsible for end-to-end recruitment, performance management, Employee relations, providing HR counsel & advice and developing and executing HR strategies.

The HR Manager will ensure all HR initiatives align with the organization’s business objectives and contribute to the overall success of the company.

The ideal candidate will be commercially astute, capable of engaging with stakeholders at all levels within the organization and possess a deep understanding of HR best practices.

This is a true generalist role.

Key Responsibilities:

 HR Leadership:

• Develop and implement HR strategies that align with the organization's business goals and objectives.
• Provide advice to senior management on all HR matters, including workforce planning, talent management, and organizational development.

  Recruitment & Talent Acquisition:

• Manage the end-to-end recruitment process, from job posting and candidate sourcing to interviewing, selection, and onboarding.
• Partner with department heads to understand their staffing needs and ensure timely hiring of qualified candidates.
• Develop and maintain a strong employer brand to attract top talent.

 Performance Management:

• Oversee the performance management process, including setting objectives, conducting appraisals, and providing feedback.
• Implement programs that drive high performance and employee engagement.
• Address performance issues and provide guidance on performance improvement plans.

 HR Counsel and Advice:

• Provide expert HR advice and support to managers and employees on a wide range of HR issues.
• Handle complex employee relations issues, including conflict resolution, disciplinary actions, and grievances.
• Ensure that HR policies and procedures are up-to-date and effectively communicated across the organization.

 Employee Relations & Engagement:

• Foster a positive work environment that promotes employee satisfaction and retention.
• Lead initiatives that enhance employee engagement and organizational culture.
• Act as a trusted advisor to employees at all levels, offering guidance and support on career development and workplace issues.

 Commercial Acumen:

• Ensure that HR initiatives are aligned with the financial and operational goals of the organization.
• Provide insights and recommendations on HR-related costs, including compensation and benefits, to support the organization’s financial performance.
• Partner with finance and operations teams to ensure HR initiatives are commercially viable.

 Compliance & Risk Management:

• Ensure the organization’s HR policies and practices comply with relevant legislation and industry standards.
• Manage risk associated with employment practices, including compliance with employment laws and regulations.

 HR Information Systems (HRIS):

• Manage and optimize the HRIS to ensure accurate and timely data management.
• Utilize HR analytics to drive data-informed decision-making and report on key HR metrics.
• Ensure compliance with all HR-related legal and regulatory requirements through effective HRIS management.

The ideal candidate will have:

Education: Tertiary qualifications in Human Resources, Business Administration, or a related field preferred

Experience: Minimum of 10+ years of HR experience across the gamut of HR.

 Skills:

• Exceptional communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
• Proven ability to manage complex HR relations issues.
• Demonstrated commercial acumen and ability to align HR initiatives with business objectives.
• Strong multitasker, excellent attention to detail, resilience and people skills

This role is 100% in office and open to candidates who hold unrestricted working rights for Australia.

• The opportunity to have ownership over your responsibilities.
• Satisfaction in being at the forefront of creating the future of a new and growing class of autonomous electric vehicles.
• Work alongside a friendly and passionate team on cutting edge technology.
• The opportunity to take charge of your role and grow with the business.
• Enjoy kitchen facilities, including an on-site barista, with free snacks, drinks, lunch, fresh fruit and tea/coffee provided daily.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.  

Why you will love this opportunity as a Sales Manager at Civica

We’re on the lookout for a dynamic leader who has an unwavering passion for sales. This exciting new leadership role involves guiding a team of Account Managers and a Presales Lead, ensuring they expertly manage the daily tasks crucial for hitting our performance goals. As we embark on a thrilling transition to cloud-based solutions, our entire customer base is enthusiastically moving towards cloud services. This is a remarkable moment at Civica's Private Health Insurance sector, as we build upon our rich legacy of successful business operations. With a robust and energetic team already in place, we are committed to taking our performance to even greater heights.

If you have a proven track record in Software Sales or possess experience in selling SaaS solutions, we want to hear from you! You could be just the right person for this opportunity. In the role of Sales Manager, you'll spearhead strategic account and territory planning initiatives. You will craft a compelling vision and mission along with a tailored Go-To-Market (GTM) strategy for your sector. Your expertise will drive sales momentum through proactive efforts, such as forecasting, pipeline development, and thorough planning. You'll oversee a detailed opportunity management process while upholding essential disciplines. Additionally, you will provide valuable insights and guidance on deal-making and skillfully manage customer meetings. Furthermore, you'll inspire a high-performing sales team, nurturing the development and retention of exceptional talent.

In this role, you'll be actively hosting meetings with our customers, fostering engagement, gathering valuable feedback, and supporting our pipeline. You'll have the opportunity to build strong relationships and trust with senior-level clients. Please note that regular travel across ANZ will be part of the journey!

Are you Keen to know more about Private Health Insurance Business and products ?
Please check- Health and Care Information System | Civica

What you will have to be successful in this role

• Possessing an inspiring, motivational, and structured approach, with a strong customer-centric mindset.
• Ability to coach and manage behaviors and priorities based on key performance areas including pipeline management, customer coverage, white space management and account plans
• An individual capable of managing high-volume sales while adhering to disciplined and structured methodologies.
• Previous experience in Private health insurance sector
• SAAS/ Software Sales experience
• The ideal candidate should possess a mindset dedicated to overcoming challenges.
• Demonstrated ability to achieve results and develop effective strategies that cater to customer needs through a consultative approach.
• Proficiency in formulating sales plans and leading efforts to attain desirable outcomes.
• Familiarity with Salesforce is considered an asset.

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit.  

Why you'll love working with us.

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.   

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Assistant Manager - Plough Hotel

• $74,000 Base + Super + Team Discounts + Bonus
• Rotational Rosters - Mornings, Mids & Nights
• Amazing perks - check out our full benefits at the bottom of this ad

North of Melbourne's CBD, the Plough Hotel is a local destination for families and friends to come together and soak in the atmosphere.  

Everyone’s welcome, come as you are
Whoever you are, whatever your title, we’re all on the same level!

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager at the Plough Inn.

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

Assistant Manager - Carlyle Hotel

• Potential for Growth within the business
• Rotational Rosters - Mornings, Mids & Nights
• Amazing perks - check out our full benefits at the bottom of this ad

The Carlyle Hotel is located north of Hobart in Derwent Park, near the Prince of Wales Bay and the Derwent River. We offer a relaxed and friendly environment with dining and entertainment for locals and visitors to enjoy.

Write your story, leave your mark
From being a real part of the community, to career defining ideas. Make your mark here!

Sound good? Read on.

This is a brilliant opportunity to become as Manager at the Carlyle Hotel.

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

Assistant Manager - Holland Park Hotel

• $74,000 base salary + Super + Half yearly bonus
• Career and training opportunities - your development is important to us 
• Exclusive discounts and benefits - check out our benefits at the bottom of this ad

Join our friendly team at the Holland Park Hotel, located in a vibrant and welcoming community. We're all about great service, fantastic customers, and a positive work environment. Sitting on Logan Road in Holland Park, south of Brisbane, the Holland Park Hotel has been serving locals and visitors for years.

There's places to go, so dream big

We're part of a big group that caters for big dreams.  You can go places within ALH and beyond!

Sound good? Read on.

This is a brilliant opportunity to be an Assistant Manager at Holland Park Hotel!

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

The Senior Manager NTSU (National Technical Support Unit) is accountable for the delivery of the NTSU strategy, in line with the Charter and responsible for leading the National Training Group on behalf of the Roadside Assistance Strategic Operations (RASO) Group. RASO is a group of all the national motoring clubs around Australia eg. RACV, NRMA, RACQ, RAA.  

The position reports into the NRMA and demands a high level of strategic, commercial and people leadership skills, as well as influencing capability, attention to detail and a desire to drive continuous improvement through research and development programs.  

Within this context, the Senior Manager NTSU will manage a team of three, foster strong relationship across market leading vehicle OEM’s and other key bodies across the Automotive Industry, with a mandate to ensure that Roadside Patrols and Towing have access to the latest technical information. 
 

What You'll Bring 

• Leadership, ability to coach/mentor and develop, lead multiple insource/outsource teams, manage performance and achieve goals. Training experience beneficial but not essential 
• Pragmatic in approach to activity and delivers real world solutions 
• Tertiary qualifications in management, business, finance or a related discipline 
• Resilient by nature and ability to effectively lead through a transformational landscape  
• Extensive experience in senior management within a customer service environment 
• Business/commercial acumen combined with highly developed financial and business skills 
• Exceptional and accurate data analytical skills combined with the ability to think strategically 
• Excellent interpersonal skills to work with executives, resolve differences and facilitate decision making 
• A strategic thinker, with high level communication skills 

What's in it for you? 

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 
  

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

At the NRMA, inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 

If this sounds like what you have been looking for and you’re ready to really make a difference, we are waiting to hear from you!  

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As a Casual Retail Customer Experience Associate, you'll be the welcoming face of our brand-new store! Your focus will be creating memorable shopping experiences, helping customers find the perfect products, and keeping the store looking top-notch. This is a flexible role that offers a great opportunity to be part of an exciting new venture while working in a dynamic, fast-paced environment.

You’ll play a key role in delivering exceptional service, maintaining visual standards, and ensuring smooth operations during busy periods. Whether it’s helping with a purchase or setting up a promotional display, you’ll be an essential part of our store’s success.

Your Day to Day

• Engage with customers and provide tailored shopping experiences
• Assist with product recommendations and inquiries
• Maintain the store’s appearance, including merchandising and restocking
• Operate the cash register and handle transactions accurately
• Support with inventory checks and stock receiving
• Assist in resolving customer queries and providing after-sales support
• Set up promotional displays and ensure marketing materials are up-to-date

What You Need

• Passion for delivering excellent customer service
• Strong communication and interpersonal skills
• A good understanding of basic sales principles
• Attention to detail in maintaining store presentation and stock levels
• Competence in cash handling and using a POS system
• Ability to work well in a team and adapt to a fast-paced retail environment
• Problem-solving skills to handle customer queries and operational challenges

The Perks

• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As an Assistant Restaurant Manager at GYG, you will be supporting the Restaurant Manager with day-to-day operations, as well as guiding the team through bustling service periods. You will spearhead crew training, elevate the guest experience, and contribute to the management of inventory and finances.  

What's in it for me?  

So much! Check out some of the benefits below:  

• Competitive salary + bonus structure  
• Flexible rosters and employment stability  - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Restaurant Management and beyond
• A comprehensive training program and support to set you up for success 
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• Team building activities and regular crew competitions 
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few 
• The possibility of owning your own franchise or joining our corporate office in future 

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Leadership experience in a fast-paced, high-energy setting  
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 
• Past success in achieving and driving KPI’s  

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

Hungry for a rewarding career? Join Marley Spoon and help us revolutionise the way people shop, cook and eat, across our three exceptional brands: Marley Spoon, Dinnerly, and Chefgood. Recognised by the AFR as one of the Best Places To Work in Manufacturing & Consumer Goods, we offer flexibility, career growth, and an inclusive work environment. Make a difference and apply for our full-time Product Manager role today.

As the Product Manager for Chefgood, you will take ownership of the product strategy, development, and execution. You will work cross-functionally with teams from Marketing, Finance, and more to bring innovative and user-friendly products to market. With a clear focus on strategic planning, collaboration, and continuous improvement, you will play a pivotal role in shaping the future of our products and maintaining our competitive edge in the Ready-To-Heat (RTH) industry. 

Your role:

• Develop and execute a product strategy aligned with market trends and customer needs.
• Collaborate with various teams across the business to create and maintain a product roadmap that prioritises key features and product evolution.
• Oversee the product lifecycle from concept through to market launch, ensuring timely delivery within budget.
• Conduct market research and competitive analysis to identify new opportunities for product innovation.
• Define and track product KPIs to evaluate success and inform continuous improvements.
• Manage an external team of frontend and backend developers, ensuring the execution of both customer-facing and backend digital product initiatives, while delivering high-quality results that align with business objectives.
• Oversee the work of our external UX/UI designer to ensure that digital products are intuitive, visually appealing, and provide an outstanding user experience for the customer-facing website.

• Master’s degree in Business, Marketing, Product Management, or a related field.
• At least 5+ years of experience in (digital) product management, preferably within the FMCG, food, or Ready-To-Heat meal industry.
• Proven track record of successfully managing product launches from concept to market, with a focus on e-commerce platforms or digital solutions.
• Proven track record of managing development teams, both internal and external, to deliver high-quality results on time and within budget, ensuring alignment with product goals and business objectives.
• Expertise in market research and competitive analysis, with a focus on the food or FMCG industry.
• Strong understanding of digital marketing principles and customer acquisition strategies.
• Experience in managing product roadmaps, budgeting, and ensuring on-time delivery within a dynamic, fast-paced environment.
• Knowledge of UX/UI design principles and the ability to work closely with design and development teams to create seamless customer experiences.
• Excellent communication and interpersonal skills to influence and engage stakeholders at all levels of the business.
• Ability to prioritise tasks effectively and manage time efficiently.

• Enjoy discounted Marley Spoon boxes, conveniently delivered to your doorstep.
• Access an extra 6 days of Annual Leave per year.
• Get training and development with 5 paid training days each year.
• Experience autonomy in every role - act in an environment where we get things done without having formal hurdles. 
• Immerse yourself in a workplace characterised by flat hierarchies and great team spirit.
• Thrive in an open, diverse, and inclusive workplace where over 50 nationalities come together.
• Unlock the opportunity to learn and explore across different functions and departments, nurturing your continuous growth and development.
• Get 24/7 support for your health and well-being through Sonder, ensuring you're at your best both in and out of the office.
• Take advantage of our generous Parental Leave scheme, which includes $7.5k childcare pay for eligible employees.

Our mantra is that growth is a shared journey #WhenYouGrowWeGrow. Our aim is to provide a supportive environment where everyone can flourish and achieve their full potential. 

If you're intrigued by what you've read and eager to learn more, take a look inside our company culture: https://www.youtube.com/watch?v=TSI4cTKabls.

Join a team that celebrates diversity, inclusion and flexibility. At Marley Spoon and Chefgood, we welcome all and strongly believe that different perspectives and backgrounds nourish our growth. With well-being as a key ingredient in our recipe for success, our commitment to supporting our team members is rooted in the belief that a healthier, happier workforce benefits us all.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Services Consulting Manager at Civica

As a Consulting Manager, you will play a pivotal role in overseeing client engagements, where you will not only manage project teams but also cultivate strong relationships with our clients, ensuring that their needs and expectations are met with the utmost professionalism.

Your primary responsibility will be to guarantee the successful delivery of our consulting services, which entails developing comprehensive strategies, coordinating resources, and adhering to timelines.

In this role, you will not only have the chance to shine through your exceptional strategic thinking skills, but you will also be empowered to uncover and pinpoint various growth opportunities that lie within our organization. Your ability to foresee potential challenges will be crucial in navigating the dynamic landscape we operate in. Moreover, as you analyze these opportunities and challenges, you will be responsible for crafting and implementing innovative solutions that not only address immediate needs but also pave the way for sustainable long-term success. This is an exciting opportunity to make a significant impact by leveraging your expertise and creativity.

Furthermore, you will exhibit outstanding project management skills, encompassing effective communication, risk management, and team collaboration, all of which are crucial for the successful attainment of project objectives.

This is a full-time position that may occasionally require travel to meet with clients at their locations.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on - Local Government Services and Software | Civica 

What you will do to be successful in this role 

• Serve as the primary contact for clients during their entire journey. Develop and maintain strong relationships with clients, understanding their distinct business requirements and obstacles. Guarantee a high degree of client contentment while adeptly handling their expectations

• Direct consulting projects from start to finish, ensuring alignment with established objectives. Collaborate with the PMO to formulate project plans, define scope, and allocate necessary resources. Guide and oversee consultants, facilitating performance reviews and providing support and advice. In partnership with the PMO, monitor project progress, identify potential risks, and execute suitable risk mitigation strategies

• Perform comprehensive analysis and assessments of client operations and processes. Develop and deliver strategic recommendations customized to meet client requirements. Assist clients with the implementation and execution of strategic plans

• Foster a culture of collaboration and excellence among team members. Provide coaching and opportunities for professional advancement to team members. Perform performance evaluations and provide constructive feedback
• Proven expertise in project management, highlighted by an exceptional history of expertly guiding complex projects to success
• A solid command of the Microsoft Office Suite, paired with hands-on experience using project management tools
• Having relevant industry certifications such as PMP or Six Sigma will give you an edge in this role!
• Adaptable and skilled at juggling various priorities in a dynamic, fast-paced environment

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

About frank green

frank green isn’t a person, it’s a philosophy. We are frank about living green.

Our purpose is to stop single-use plastics. So, we create beautifully designed, functional, and innovative sustainable products that fit into your life, that you love to use and reuse, over and over again. Because we want to give people around the world the power and desire to make easy, sustainable change.

Your New Role

As the Store Manager for our very first store, you’ll be at the forefront of an exciting new chapter! This role is all about bringing our brand to life in-store, ensuring every customer has an exceptional experience while driving the store’s performance to new heights. You’ll lead a high-performing team, manage day-to-day operations, and create a visually stunning environment that reflects our brand values.

In this position, you’ll have the opportunity to shape how we interact with customers in-store, make key decisions that impact sales and profitability, and foster a culture that puts the customer first. This is your chance to set the standard for our future retail location!

Your Day to Day

• Lead, coach, and develop the store team to meet performance goals
• Manage daily store operations, including stock and staffing
• Drive sales and exceed monthly targets and KPIs
• Maintain visual merchandising standards to reflect the brand’s ethos
• Oversee recruitment, training, and development of staff
• Ensure compliance with company policies and health & safety standards
• Foster a positive customer-first culture within the store
• Analyse store performance and identify areas for improvement

What You Need

• Strong leadership and team management skills
• Proven ability to drive sales and meet performance targets
• Expertise in visual merchandising and brand representation
• Excellent organisational and operational management abilities
• Experience with retail management systems and data analysis tools
• A customer-focused approach with a passion for delivering exceptional service
• Flexibility to adapt to a dynamic, fast-paced environment

The Perks

• Staff discount on frank green products.
• Personal learning & development budget.
• A real opportunity to have an impact on a global brand.
• Celebration birthday day off as paid leave.
• Plenty of autonomy and opportunity to grow.
• Generous parental leave.

Our Culture:

At frank green, we strongly believe in diversity and inclusion, and we make sure that our people feel welcome and our culture incorporates everyone's perspectives and experience.

We're creative, pragmatic and driven by the pursuit of “anything is possible”, but there's enjoyment in every meeting because we thoroughly enjoy the work we do and the impact it has. We're constantly growing, learning, adapting, and trying new things.

To Apply

This role is for someone who thrives in a fast-paced, entrepreneurial environment, where every day brings new challenges and opportunities. If this sounds like you, hit APPLY NOW and we'll be in touch.

About Us:
TEG Life Like Touring has produced hit shows and experiences for some of the world’s most popular entertainment brands for over 10 years, including PAW Patrol, Disney, Pixar, Peppa Pig, Sesame Street, Dora The Explorer, among countless worldwide entertainment brands. TEG Life Like tours and experiences have been enjoyed by millions across Australia, New Zealand, North America, Europe, Africa, South America and the Middle East.

About the job:

The TEG Life Like Touring Theatrical Project Marketing Manager will develop and deliver a marketing campaign for the presentation and production of a new 2025 family theatre show Australian tour, as well as providing marketing support for international Promoters and partners. 

The role works closely with the producers on managing the national tour marketing campaign, including social media, as well as managing relationships and local marketing campaigns with Australian tour venues and the chosen publicist. 

Experience in marketing live theatre and ticketed entertainment, knowledge in both traditional and digital methods of theatrical marketing, and social media management experience and skill, will be essential to this role. 

About You:

The Theatrical Project Marketing Manager will be dynamic, creative, a fast worker, and adventurous with attention to detail as a crucial attribute. An interest in the performing arts and experience in theatrical tour marketing is desirable and will be most beneficial in the role. 

Key responsibilities:

• Develop and deliver an innovative marketing campaign for a brand-new family show.
• Work with the Creative Producer and team to develop and implement the Marketing Strategy to maximise brand exposure and build audiences for TEG Life Like Touring.
• Work with the Creative Producer and team to develop and create marketing content to be used across multiple years and for world markets.
• Be the brand guardian and take responsibility for ensuring uniformity and a consistently high standard of all collaterals.

Key Selection Criteria:

• Diploma in Marketing or other relevant industry qualification or experience
• Experience in marketing theatrical productions 
• Experience in marketing experiences and/or events is highly desirable
• Experience managing digital and social media platforms
• Keen eye for detail in delivering written and visual communications 
• Ability to work flexible hours when required
• Proven record of excellent customer service stakeholder management
• Experience in managing budgets and financial reporting
• Computer literacy including Microsoft Office (Word, PowerPoint, Excel, et al) and/or the equivalent
• Graphic design and video editing skills, an advantage

Here’s a taste of what TEG offers:

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What you can expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

To Apply: 

Please submit you application through the “apply now” button. 

Please include a cover letter, responses to the Key Selection Criteria and your CV.

We are looking to move very quickly, so please don’t delay getting your application in. 

We look forward to hearing from you! 

About TEG

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are responsive, innovative and trusted in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:

We are looking for a Commissioning Manager to effectively manage the commissioning process and ensure every project is completed efficiently. The incumbent will be responsible for defining best practice, supporting commissioning activities and ensuring each project adheres to our governance framework. This role will liaise with multi-disciplinary construction/commissioning teams and optimise systems/processes for performance and reliability.

Key responsibilities include:

•      Implement and manage a governance framework, supporting commissioning activities across all data centre projects.

•      Participate in the key design reviews to ensure that the pre-commissioning and commissioning requirements are incorporated into the design of the facilities.

•      Provide commissioning expertise and oversight on all projects   from factory acceptance to project completion and handover.

•      Responsible for project field and jobsite start-up and commissioning operations.

•      Monitors and reviews all commissioning programs and makes necessary revisions to program as required.

•      Design and plan the commissioning phase to match programme requirements.

•      Champion the CDC commissioning process, provide guidance and arrange for training of staff.

•      Support the construction team during project delivery and monitor compliance to the CDC and end client requirements.

•      Manage the root cause analysis and lessons learnt process for continuous improvement of the design and commissioning stages.

•      Mentor and impart knowledge to junior staff.

•      Act in an ambassadorial capacity for the company.

•      Lead, attend and contribute to appropriate team and stakeholder (internal and external) meetings and committees as required and relevant to ensure excellent stakeholder engagement and communication.

•      Embrace and model CDC’s DNA and Leadership Fundamentals.

•      Other duties as directed.

About you: 

·         Minimum 5 years experience as a commissioning manager 

·         Demonstrable successful record on ‘similar’ scale projects 

·         A strong focus on safety and implementation  

·         Excellent attention to detail and ability to quickly recognise issues or foresee and navigate risk early 

·         Sound knowledge of key stakeholder requirements and the ability to communicate through the following construction channels, ACONEX, PROCORE and BIM model  

·         Understanding of mechanical & electrical elements throughout the base build 

·         Principles of supervision, training, performance evaluation and professional development 

·         Excellent written, interpersonal and communication skills. 

·         Knowledge of building methods and materials 

·         Skill interpreting drawings and architectural plans 

·         An understanding of building standards and safety regulations 

·         Administration skills, and knowledge of cost control and purchasing 

·         An understanding of quality control systems 

Essential:

•      Australian citizenship and ability to obtain, an NV1 Security Clearance

How to Apply:

If you are looking to own your career and take on a new challenge in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.